2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: service brakes
187 reports, newest first. Show all
Power train, Service brakes, Sep 6, 2018
MY WIFE WAS DRIVING THE CAR ON THE HIGHWAY AND SUDDENLY LOST POWER AND BEGAN SLOWING DOWN. FORTUNATELY NO ACCIDENT HAPPENED. THE DASHBOARD SHOWED THAT IT HAD TRANSMISION PROBLEMS. WHEN WE BOUGHT THE CAR WE MENTIONED THE SALES PERSON THAT WE FELT THAT THE TRANSMISSION WASN'T WORKING GOOD BUT HE ANSWERED WAS THAT THIS WAS SOMETHING NORMAL. THE DEALER FIXED THE BREAK BOOSTER ABOUT A YEAR AGO BUT THE CAR STILL SHOWS A LOW BREAK. THIS HAPPENED WHEN MY WIFE WAS DRIVING THE CAR AND THE CAR SUDDENLY STOPED IN THE MIDDLE OF THE STREET.
Steering, Electrical system, Exterior lighting, Visibility, Interior lighting, Service brakes, Sep 5, 2018, crash
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 65 MPH IN THE RAIN, THE WINDSHIELD WIPER MOTOR FAILED AND THE EXTERIOR AND INTERIOR LIGHTING SHUT OFF. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. ONCE THE VEHICLE WAS RESTARTED, THE LIGHTS TURNED BACK ON AND THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO BEMIDJI CHRYSLER CENTER (LOCATED AT 755 PAUL BUNYAN DR NW, BEMIDJI, MN 56601, (218) 751-8006) WHERE IT WAS DIAGNOSED, BUT A FAILURE COULD NOT BE FOUND. IN ADDITION, WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL FAILED TO STOP THE VEHICLE WHEN IT WAS DEPRESSED. AS A RESULT, THE CONTACT CRASHED INTO A FENCE. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE AND WAS NOT DIAGNOSED FOR THE BRAKE AND STEERING FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Service brakes, Sep 2, 2018
EMERGENCY BRAKE LOCKED UP WHEN PARKED WITHOUT BEING ENGAGE. AUTO BRAKE WAS NOT ON.
Service brakes, Forward collision avoidance, Aug 20, 2018
TWICE, I WAS DRIVING AT 35 MPH OR LESS AND THE BRAKES ENGAGED AUTOMATICALLY ALL ON THEIR OWN, SLAMMING ON THE BRAKES FLASHING "BRAKE" MESSAGE IN THE INSTRUMENT PANEL AND STOPPING THE CAR WHILE IN MOTION.THE CITY ROAD WAS DRY BOTH TIMES.FIRST TIME JUNE 12, 2018, TRAVELING 27 MPH, THERE WERE LARGE CONSTRUCTION BARRELS ALONG THE ROAD ON THE RIGHT SIDE, CARS ON LEFT, THE CAR IN FRONT WAS 1-1.5 CAR LENGTHS AWAY, MY CAR WAS IN THE RIGHT LANE, NO ITEMS ON THE ROAD SURFACE, MY CAR STOPPED IN THE MIDDLE OF AN INTERSECTION.DEALER COULDN'T FIND A STORED MESSAGE OR ANY PROBLEMS.SECOND TIME, AUGUST 18, 2018, DRIVING IN THE LEFT LANE, GRASS MEDIAN WITH TREES, NO CARS CLOSE (ALL WERE AT LEAST 2-3 CAR LENGTHS AWAY), NOTHING ON ROAD SURFACE, ABOUT 30 MPH, ON A CITY STREET. DEALER AGAIN COULDN'T FIND ANYTHING.THIS IS VERY SCARY. HOW DO I KNOW IF IT WON'T HAPPEN AGAIN WHILE DRIVING AT A HIGHER SPEED AND THE CAR STOPS ABRUPTLY AND I GET REAR-ENDED AND DIE?
Parking brake, Service brakes, Aug 12, 2018
EMERGENCY BRAKE IN GAGED. COULD NOT SHUT IT OFF. COULDN'T MOVE VEHICLE. HAD TO BE TOWED BY AAA.
Service brakes, Jun 23, 2018
AUTO HOLD FOR BRAKES TURNS ON WITHOUT ANY WARNING OR REASON WHILE DRIVING.
Electrical system, Service brakes, May 14, 2018
THE ELECTRONIC PARKING BRAKE ENGAGED AND WOULD NOT DISENGAGE. HAPPENED TWICE ONCE WHILE DRIVING ONCE WHEN THE VEHICLE WAS STOPPED. TOWED TO A DEALERSHIP, AFTER 4 WEEKS THE ONLY SOLUTION WAS TO COMPLETELY REWIRE THE ENTIRE VEHICLE. CLAIMING IT IS NOT COVERED UNDER WARRANTY. DEALERSHIP INFORMED ME THAT THERE WAS WATER INTRUSION.
Service brakes, Mar 21, 2018
I TOOK MY JEEP INTO CLEAR LAKE JEEP3 TIMES AND STLL NOT FIXED THE CAR CAME TO A STOP THE EBRAKE ENGAGED ALL 3 TIMES I WAS ON THE HIGHWAY CAME TO A TRAFIC LIGHT AND STOPPED AND WHEN I PUT MY FOOT AN THE GAS THE CAR JURKED FORWARD AND WOULD NOT MOVE BECAUSE THE EBRAKE ENIAGED LUCKY I WAS NOT ON THE FREEWAY I COULD HAVE BEEN KILLED I SEE THIS IS HAPPENINGTO OTHER PEOPLE WITH 2014 JEEPS PLEASE HELP
Power train, Service brakes, Engine, Feb 19, 2018
WHILE DRIVING ABOUT 60 MPH THE CAR LOST ALL ACCELERATION AND SLOWED VERY QUICKLY, THE ENGINE LIGHT CAME ON AND THE ASSIST EMERGENCY BRAKE LIGHT CAME ON ( I THINK THAT WAS WHAT IT SAID. AS I PULLED TO THE ROAD SIDE THERE WAS LITTLE NO RPMS . I SHUT THE CAR OFF AND WAITED , RESTARTED AND STILL NO RPMS. I DISCONNECTED THE BATTERY AFTER GOOGLING THE PROBLEM AND RESTARTED AND LIGHTS WHERE ALL GONE . THIS WAS GREAT FOR ABOUT 4 DAYS AND MAYBE 300 MILES AND AGAIN IT HAPPENED . THIS TIME I HAD MY CADE READER AND RECEIVED A P1DCD CODE, I DID NOT CLEAR CODE BUT SHUT ENGINE DOWN AND RESTARTED. THE CAR RAN WITH RPMS OK BUT WAS A BIT SLUGGISH . I CALLED DEALER WHEN I GOT HOME AND THEY SAID I WOULD HAVE TO PAY FOR THEM TO DO A DIOGNOSTIC TEST TO FIGURE WHAT THE PROBLEM IS. I DRIVE MY KIDS IN THE MORNINGS AND FEEL THIS COULD LEAD TO A SERIOUS ACCIDENT . I DONT FEEL SAFE DRIVING IT MYSELF LET ALONE MY CHILDREN WITH ME.
Service brakes, Engine, Fuel/propulsion system, Dec 30, 2017
AFTER FILLING MY TANK WITH GAS I TURNED ONTO A NEARBY ROADWAY AND FELT MY CAR SPUTTERING AND JERKING. AS I CAME TO A SLOW STOP AT A STOP LIGHT MY CAR ABRUPTLY SLAMMED TO A STOP AND MADE A LOUD BANG/SLAMMING NOISE AND PROMPTED ME TO SHIFT TO PARK AND RESTART THE CAR. I FOLLOWED THESE COMMANDS AND THE CAR WOULD NOT MOVE. AS SOON AS I WOULD SHIFT OUT OF PARK THE LOUD SLAMMING WOULD OCCUR AGAIN AND I BEGAN TO SMELL FUMES SO I STOPPED TRYING TO FOLLOW THE PROMPTS. I PUT MY CAR IN NEUTRAL AND PUSHED MY CAR OUT OF THE MOVING TRAFFIC LANES AND GOT IT TOWED. THE DEALERSHIP CLAIMED NOTHING IS WRONG WITH MY VEHICLE AND GAVE IT BACK. I HAVE EXPERIENCED THE SAME ISSUE 3 TIMES SINCE. THEY REPLACED AN EVAPORATION PRESSURE SWITCH THE SECOND TIME I TOOK MY CAR IN AND THIS STILL HAS NOT FIXED THE ISSUE. THE LAST TIME THE ISSUE OCCURRED I WAS SLOWING DOWN ON A HIGHWAY IN DENSE TRAFFIC AND AS TRAFFIC STARTED MOVING AGAIN MY GAS PEDAL STOPPED WORKING. I COULD NOT ACCELERATE WHEN I PRESSED THE GAS I ONLY HEARD LOUD REVVING NOISES AS MY CAR COASTED.. WHEN I WENT TO PRESS THE BRAKES AND PULL OFF THE ROAD I IMMEDIATELY HEARD THE LOUD SLAMMING NOISE AND MY CAR BROKE DOWN AGAIN IN A VERY UNSAFE LOCATION ON THE HIGHWAY. I WAITED ONE HOUR AND MY CAR WAS ABLE TO RESTART AND I SLOWLY GOT IT OFF THE HIGHWAY WITH MY E-LIGHTS ON. I WILL BE TAKING IT TO THE SHOP AFTER THE NEW YEAR.. AGAIN. WORST OF ALL AFTER LOOKING INTO THIS ISSUE ONLINE I SEE IT IS COMMON AMONG JEEP VEHICLES. NOT JUST THE CHEROKEE. HAPPENS AFTER I GAS UP. IT IS EXTREMELY UNSAFE AS I HAVE ALMOST BEEN REAR ENDED AT HIGH SPEEDS BY OTHER CARS ON THE ROADWAY. HAS BEEN LISTED IN FORUMS AS SOMESORT OF ROLLOVER FUEL VALVE. PLEASE INVESTIGATE BEFORE MORE SERIOUS INJURIES OR EVEN DEATH OCCURS ASSUMING THAT HASN'T ALREADY HAPPENED. ALSO PLEASE NOTE THAT SINCE THE WORK THEY DID ON 2ND VISIT TO DEALER I HAVE HAD CHECK GAS CAP AND ENGINE LIGHTS ON
Service brakes, Nov 15, 2017
WATER INTRUSION CAUSED CORROSION OF BRAKE HARNESS AND MODULE LOCKING PARKING BRAKE, VEHICLE NOT ABLE TO BE DRIVEN. VEHICLE WAS STATIONARY AT THE TIME OF PARKING BRAKE AUTO ENGAGING.
Service brakes, Sep 5, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS OPERATED, THE BRAKES FAILED TO RESPOND. THE CONTACT STATED THAT THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD AND RESTARTED. THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. WARD CHRYSLER CENTER DEALER LOCATED AT 1412 WEST MAIN, CARBONDALE, IL WAS CONTACTED AND IT WAS DIAGNOSED THAT THE VEHICLE'S BODY CONTROL MODULE NEEDED TO BE UPDATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Power train, Service brakes, Aug 24, 2017
SINCE THE VERY BEGINNING DRIVING 2014 JEEP THE TRANSMISSION SLIPS. TAKING IT BACK TO THE DEALER SERVICE DEPT FOR ALL MAINTENANCE ASKING THEM TO CHECK THE TRANS HAVE COMPLAINED OF THE SLIPPING AND TOLD EVERY TIME IT IS WAY THE TRANS WORKS. I HAVE 60K MILES ON THIS VEHICLE I AM CONCERNED THAT THE TRANS WILL FAIL WHILE I AM ON THE ROAD AND CAUSE A DEADLY ACCIDENT. 8/10 I HAD AN APP'T FOR AN OIL CHANGE. I REQUESTED A VEHICLE CHECK AND CHECK BRAKES AS THEY DID NOT SEEM TO BE WORKING AS THEY SHOULD. WAS INFORMED THE VEHICLE NEEDED FRONT/BACK BRAKES AND THAT ROTORS NEEDED REPLACED. I ONLY TRAVELED ABOUT 15 MILES WHEN I HEARD A CLINKING SOUND IN LEFT REAR IT SOUNDED AS IF A LUG NUT LOOSE WHEN I STOPPED THE REAR OF MY VEHICLE LOWERED AND WHEN MOVING IT SOUNDED LIKE A BUCKET OF METAL IN MY REAR WHEEL. I TURNED INTO A PARKING. WHEN BACKING UP THE VEHICLE FROZE I STOPPED, CALLED SERVICE DEPARTMENT OF FREEDOM. I HAD MY VEHICLE TOWED BACK TO THE SERVICE DEPT. WAS TOLD ISSUE WAS BRAKES WERE NOT INSTALLED/SECURED PROPERLY. I ASKED THAT ALL THE BRAKES BE INSPECTED, IF THE TECH DID NOT KNOW HOW TO INSTALL ONE THERE WAS A CONCERN FOR THE OTHER 3 WHEELS I DID NOT WANT TO TAKE A CHANCE OF HAVING A FATAL CRASH. I ALSO ASKED THAT ALL WORK BE REINSPECTED. WHEN EXPLAINING WHAT HAD HAPPENED IT WAS OBVIOUS REP WAS SPEAKING BEYOND SCOPE OF HER KNOWLEDGE ' THIS WAS VERY FRUSTRATING I WAS PLACED IN A VERY DANGEROUS SITUATION DUE TO THE POOR WORKMANSHIP OF THE TECH. THE STORY DID NOT MAKE SENSE THE MORE SHE TRIED TO EXPLAIN IT WAS MORE CONVOLUTED. I WAS TRANSFERRED TO THE SERVICE MGER WHO EXPLAINED WHAT HAPPENED, ADMITTED THAT BRAKE FAILURE WAS TECH'S FAULT. IN LIGHT OF ALL THE TIMES I HAVE HAD THE JEEP INTO SERVICE DEPT COMPLAINING ABOUT TRANS DOES NOT GIVE ME A LEVEL OF CONFIDENCE THAT THERE IS NOT SOMETHING SIGNIFICANT WITH THE TRANS I WOULD LIKE AN INVESTIGATION INTO THIS MATTER
Steering, Service brakes, Engine, Aug 16, 2017
VEHICLE SHOWED NO WARNING LIGHTS, DASH LIGHTS FLASHED, THEN VEHICLE ENGINE STOPPED, NO STEERING, NO BRAKES. UNABLE TO MOVE VEHICLE INTO NEUTRAL. VEHICLE WAS IN MOTION AT 45 MILES PER HOUR ON THE ROAD, GOING STRAIGHT.
Power train, Service brakes, Engine, Jun 25, 2017
MY 2014 JEEP CHEROKEE LATITUDE AT 41000 MILES HAD A BRAKE FAILURE. NOW AT 51000 MILES THE ENGINE HAS BEEN STALLING WHILE IN MOTION AND SHIFTING INTO NEUTRAL. THE DEALERSHIP TOLD ME AFTER THE 2ND TIME IN FOR THIS PROBLEM THAT THE VEHICLE WAS 3.5 QUARTS LOW ON OIL AND THE ENGINE HAD SHUT OFF TO "PROTECT ITSELF" . THE CAR HAS BEEN PARKED FOR IN MY GARAGE FOR 3 DAYS, AFTER DRIVING IT FOR ABOUT 3 MILES THE CHECK ENGINE LIGHT CAME ON, UPON CHECKING IT IS AGAIN LOW ON OIL. I HAVE HAD THE CAR SERVICED AS RECOMMENDED AND DON'T UNDERSTAND THIS SUDDEN OIL USE, THERE ARE NO SIGNS OF LEAKAGE OR SMOKING, AND THE WARNING SYSTEM IS NOT INDICATING LOW OIL PRESSURE. IT IS GOING BACK TO THE DEALERSHIP MONDAY MORNING.
Power train, Service brakes, Mar 20, 2017
TWO ISSUES WITH MY CAR, FIRST THE TRANSMISSION FAILED WHILE DRIVING 70 MPH. THE CAR MESSAGED "SERVICE TRANSMISSION IMMEDIATELY" AND BEGAN TO DECELERATE. I HAD NO CONTROL OF THIS PROCESS. THE ABS LIGHT CAME ON AND LUCKILY I MADE IT OFF THE ROAD. SECONDLY AND INDEPENDENTLY THE BRAKES MAKE A LOUD GRINDING NOISE WHEN THE ABS IS ENGAGED. THE DEALER WAS PERPLEXED BY BOTH ISSUES. CANNOT TELL ME WHAT IS WRONG AND ASSURES ME MY CAR IS ACTING NORMALLY.
Service brakes, Feb 24, 2017
VEHICLE MOVING ON INTERSTATE.. BRAKING SYSTEM ENGAGED, WARNING LIGHT TO BRAKE CAME ON. NO APPARENT REASON. DRY ROADS. NIGHT-TIME. DRIVER DID NOT BRAKE BUT ACCELERATED AND OVERRODE THE BRAKING ACTION SINCE THERE WAS NO REASON TO STOP THE VEHICLE.
Service brakes, Nov 7, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE EMERGENCY BRAKES ENGAGED WHICH CAUSED THE VEHICLE TO STOP ABRUPTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE.
Air bags, Service brakes, Engine, Oct 27, 2016, crash
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE ATTEMPTING TO STOP THE VEHICLE, THE ENGINE AND BRAKES FAILED, CAUSING THE CONTACT TO REAR END ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED. THE CONTACT RECEIVED CHEST AND HAND INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WOULD BE INVESTIGATED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Service brakes, Oct 23, 2016
I HAD BEEN DRIVING MY VEHICLE ALL NIGHT WHEN ALL OF THE SUDDEN OUT OF NO WHERE THE TRANSMISSION SERVICE CAME ONTO MY SCREEN ON THE DASH AND MY JEEP LOST POWER AND THE BRAKES LOCKED UP AND SAID THAT I NEED TO SERVICE THE BRAKES AND THE TRANSMISSION. AT THE TIME THIS HAPPENED I WAS JUST STARTING TO COME TO A COMPLETE STOP AT THE LIGHT. THIS IS REALLY DANGEROUS AND NEEDS TO BE REPORTED THAT THE TRANSMISSION HAS FAILED OR IS NOT WORKING CORRECTLY IN THIS JEEP. WHAT IS SOMEONE GETS KILLED? *TR
Power train, Service brakes, Oct 3, 2016
1.) VEHICLE SHIFTS INTO NEUTRAL WITHOUT NOTICE WHILE ACTIVELY DRIVING AND SHIFTER COLUMN INDICATES "DRIVE". 2.) PARKING BREAK ENGAGES WITHOUT WARNING OR PHYSICAL ACTIVATION. DEALERSHIP REFUSES TO IDENTIFY ISSUE.
Power train, Electronic stability control (ESC), Service brakes, Sep 29, 2016
CAR CUT OFF WHILE DRIVING CLUNK WHEN PUTTING INTO REVERSE OR DRIVE HAS DELAYED ACCELERATION SOMETIMES NO ACCELERATION CAR RADIO DOES NOT COME ON AT ALL OR THE SCREEN FREEZES TRACTION CONTROL GOES ON AND OF ON ITS OWN ALTERNATOR NOT CHARGING PROPERLY OWNED THE VEHICLE FOR ABOUT A MONTH AND HALF I EXPRESSED CONCERNS WHEN I FIRST TEST DROVE THE CAR MY DEALER TOLD ME HE WOULD SEND THE CAR TO JEEP I BOUGHT IT FROM A CHEVY DEALER WITH ABOUT 34,200 MILES AS I SAID OWNED THE CAR LESS THAN 2 MONTHS HAWTHORNE CHEVROLET HAS SENT MY VEHICLE TO JEEP BEEN WITHOUT FOR OVER A WEEK HAVE NOT EVEN MADE 1ST PAYMENT YET CONTACTED JEEP CORPORATE I HAVE A CASE # 3009-95-39 BUT STILL NO SATIFACTION
Service brakes, Jun 9, 2016
12/03/16 I WAS BACKING OUT THE DRIVE WAY AND THE E BRAKE ENGAGED ON ITS ON AND WOULD NOT GO OFF SO I WAS STUCK IN THE MIDDLE OF THE DRIVE WAY! A MESSAGE IN THE DASH SAID "SERVICE PARK BRAKE". I HAD TO HAVE IT TOWED BY CHRYSLER TO THE CLOSET DEALER. IT WAS AT THE DEALER FOR 4 DAYS AND NO ONE HAD LOOKED AT IT AND THEY WOULD NOT GIVE ME A LOANER. IT TOOK ME REPEATEDLY GOING TO THE DEALERSHIP AND MAKING PHONE CALLS TO THE SERVICE MANAGER TO GET MY CAR LOOKED AT AND TO GET A LOANER VEHICLE. THEY FINALLY DISCOVERED THERE WAS CORROSION IN THE E BRAKE MODULE AND WIRE HARNESS. THEY ORDERED THE PARTS AND FIXED IN A WEEK AND A HALF. I AM THANKFUL THAT I WAS ONLY BACKING OUT OF MY DRIVE WAY WHEN THIS OCCURRED, IF I WAS ON THE HIGHWAY I COULD HAVE BEEN SERIOUSLY INJURED.
Vehicle speed control, Electronic stability control (ESC), Service brakes, Jun 1, 2016
12/5/15 JERKING SUV STOPS DRIVING STOPS IN MIDDLE OF INTERSECTION GRATION& 13MILE 12/7/15 RETURNED TO DEALERSHIP JAN 2016 ROSEVILLE CHRYSLER JEEP THREATENED TO HAVE VEHICLE TOWED TO SCRAP YARD AND BILL ME FOR TOWING & PAY REMAINDER OF CAR NOTE JAN 18 2016 CAR WAS DELIVERED BACK TO MY HOME AS OF JUNE 1 2016 MY VEHICLE STILL JERKS WHEN I ACCELERATE AFTER TAKING MY FOOT OFF BRAKE & PRESS GAS PEDAL - CANT AFFORD TO PAY FOR 2 VEHICLES - MY LEASE ENDS MAY 2017
Vehicle speed control, Service brakes, Engine, May 31, 2016
THE JEEP CONTINUES TO STALL WITH NO WARNING IN TRAFFIC, CAUSING A SERIOUS RISK OF COLLISION. THE VEHICLE HAS ALSO EXPERIENCE UNWANTED AND AUTOMATIC ACCELERATION, ALSO CAUSING A SERIOUS RISK OF INJURY. A LEAKY BREAK LINE WAS JUST REPLACED. THE VEHICLE ONLY HAS 27,000