2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: steering
119 reports, newest first. Show all
Steering, Power train, Engine, Dec 22, 2019
MY VEHICLE BETWEEN 50,000 TO 62500 MILES HAVE BEEN SHUTTING DOWN WITH NO WARNING WHILE DRIVING. IT HAS STOPPED ENTERING HIGHWAY AND ON CITY STREETS. WHEN THE VEHICLE STOPS AND SUDDENLY ITS STEERING WHEEL LOCKS UP AND I CANNOT STEER VEHICLE. I HAVE ALREADY PAID FOR MYSELF TO GET ALTERNATOR REPLACED, CABIN FILTER, NEW SPARK PLUGS, AND SEVERAL BATTERIES AND PROBLEM STILL EXISTS. I HAVE HAD THIS VEHICLE 17 MONTHS.
Steering, Wheels, Other or unspecified, Oct 9, 2019
WHEN I'M ON THE HIGHWAY GOING 65-75 AND THERE'S DIPS IN THE ROAD MY STEERING WHEEL AND FRONT TIRES SHAKE OUT OF CONTROL AND I HAVE TO PRESS THE BRAKE PEDAL TO MAKE IT STOP.
Steering, Other or unspecified, Engine, Sep 30, 2019
ENGINE SEEMS TO BUDGE THE CAR ALONG WITH A POPPING NOISE WHEN THE GEAR SHIFTS. ICONS APPEAR ON MY DASH, GEAR BLINKS ON DASHBOARD AND GEAR SHIFTER, STIFF STEERING WHEEL, HARD TIME STARTING UP AND AFTER THE CAR IS TURNED ON THE ENGINE SOMETIMES CUTS OFF.
Steering, Aug 19, 2019
WAS DRIVING MY 2014 JEEP CHEROKEE AND A STEERING WHEEL WITH AN EXCLAMATION ICON POPPED UP ON THE DASH AND I RECEIVED A WARNING TO SERVICE THE POWER STEERING. THEN A TRACTION ICON LIT UP AND IMMEDIATELY THE STEERING WHEEL STIFFENED AND I COULDN'T STEER; I WAS GOING 65MPH ON THE HIGHWAY! I ATTEMPTED TO TROUBLESHOOT THE PROBLEM BUT IT'S ELECTRIC POWER STEERING AND THERE'S NO CHECK ENGINE LIGHT OR CODES TO SCAN. I'M CURRENTLY WAITING FOR A FLATBED TO TOW THE JEEP BACK TO THE DEALERSHIP WHERE I BOUGHT THE CAR LESS THAN 2 MONTHS AGO. CHRYSLER SAID THEY'VE NEVER HEARD OF THIS ISSUE AND IT'S NOT PART OF ANY RECALL SO THIS WILL BE AN ADDITIONAL EXPENSE TO REPAIR.
Steering, Power train, Jul 15, 2019
VEHICLE HAS BEEN A CONSTANT HEADACHE. PURCHASED AUG 21, 2018. DECEMBER SOMETHING BROKE, ENDED UP BEING A TRANSFER CASE SHATTERED. DAMAGING OUR RADIATOR. A WEEK AFTER PICKING UP I STILL FELT THE VEHICLE WAS OFF AND TRIED TO RETURN TO DEALER, THEY DIDN'T HAVE ANOTHER TRAILHAWK AND SAID THEY WOULD CALL ME WHEN THEY DID. A FEW MONTHS GONE BY OF HEARING NOTHING. WE DID A TIRE ROTATION AND NOTICED A HUGE DIFFERENCE IN WEAR. OBVIOUSLY THE FRONT END HASNT BEEN RIGHT FOR MONTHS AS AI ORIGINALLY COMPLAINED ABOUT. SCHEDULED THE VEHICLE IN FOR SERVICE AGAIN TO FIND IT NEEDS A WHEEL BEARING REPLACEMENT. RECEIVED THE VEHICLE BACK AND THE NOTICE THE PASSENGER REAR IS STILL MAKING A LOT OF NOISE, ENOUGH YOU CAN HEAR OVER THE RADIO, AND THE STEERING FEELS TIGHT AND PULLS TO THE LEFT.
Steering, Electronic stability control (ESC), Jun 7, 2019
ALMOST DIED LAST WEEK!! WE PURCHASED THE JEEP CHEROKEE TRAILHAWK NEW IN 2014 WITH THE FULL INTENT OF TOWING IT 4 WHEELS DOWN BEHIND OUR MOTOR HOME. THE OWNERS MANUAL FOR TOWING IS VERY CLEAR AND WE HAVE BEEN FOLLOWING THE INSTRUCTIONS AS PROVIDED AND AS INSTRUCTED BY THE JEEP DEALERSHIP. LAST THURSDAY NIGHT (MAY 30TH 2019) ON HWY 24 IN KENTUCKY WE HIT A ROUGH PATCH OF ROAD AND THE JEEP WENT INTO A DEATH WOBBLE THAT BROUGHT THE ENTIRE RV COACH FROM 65 MPH TO A DEAD STOP IN THE MIDDLE OF THE HIGHWAY IN THE DARK OF NIGHT IN HEAVY TRAFFIC!!! BY GOD'S GRACE ONLY ARE WE NOT DEAD!! NO DRIVER EXPECTS AN RV TO BE PARKED ON THE HIGHWAY (EMERGENCY FLASHERS OR NOT). WE HAVE BEEN SCARED BEFORE WITH THIS AT A LOWER SPEED OF 30 TO 40 MPH, BUT NEVER AT FULL HIGHWAY SPEED! WE ARE TERRIFIED TO TOW THIS VEHICLE EVEN THOUGHT THE VEHICLE WAS CLEARLY SOLD AS TOW-ABLE. AFTER RESEARCHING ON THE INTERNET ABOUT THIS, I FIND OUT IT IS A KNOWN ISSUE WITH JEEP 2014 / 2015 MODELS AND THAT A ELECTRICAL WIRING HARNESS IS NOW REQUIRED TO TOW THE VEHICLE SAFELY - HOWEVER - JEEP WANTS TO CHARGE YOU FOR THIS PART AND INSTALL!!! THIS IS PURE EVIL ON JEEPS PART. THEY KNOW OF THE ISSUE AND ARE PUSHING THE REPAIR OFF ON THE OWNER, WHEN THE VEHICLE WAS CLEARLY ADVERTISED AND SOLD AS TOW-ABLE WITH NO NEED FOR ANY ADAPTATIONS. IT IS A MIRACLE THAT NO ONE HAS BEEN KILLED DUE TO THEIR NEGLIGENCE IN GETTING THESE VEHICLES REPAIRED. I HAVE NOT BEEN NOTIFIED BY JEEP THAT MY LIFE IS IN DANGER. THEY HAVE MADE NO EFFORT IN RECTIFYING THIS DEADLY SITUATION OR EVEN LETTING ME KNOW ABOUT A POTENTIAL SOLUTION. I HAVE TRIED TO FIX THE WOBBLE INDEPENDENTLY BY CHANGING TIRES, BALANCING ETC, ONLY TO LEARN THROUGH GOOGLE THAT THE JEEP IS FAULTY IN AND OF ITSELF, THAT THE STEERING IS NOT POWERED CORRECTLY TO KEEP THE JEEP FROM GOING INTO A DEATH WOBBLE. THIS SHOULD BE A RECALL AND NOT THE BURDEN OF THE OWNER.
Steering, Mar 25, 2019
WE HAVE FLAT TOWED OUR JEEP ACCORDING TO MANUAL SINCE WE PURCHASED IN 2014. ON A FEW OCCASIONS WE HAD INTERMITTENT WOBBLING OF THE MOTORHOME WHICH WE THOUGHT WAS DUE TO WATER IN THE MOTORHOME'S HOLDING TANKS. ON RECENT TRIP WE HAD TRAVELED LESS THAN TEN MILES ON THE HIGHWAY WHEN OUR JEEP TOW CAR BEGAN TO SWERVE VIOLENTLY FROM SIDE TO SIDE. WE WERE DRIVING STRAIGHT BETWEEN 55-60 MPH WITH NO ON-BOARD WATER. A DRIVER BEHIND US STOPPED AND SAID THERE WAS SOMETHING WRONG WITH OUR JEEP SINCE IT WAS SWERVING VIOLENTLY FROM SIDE TO SIDE, NOT THE MOTORHOME. WE INSPECTED EVERYTHING AND THERE WERE NO FLAT TIRES AND CONTINUED SLOWLY. THE EVENT OCCURRED REPEATEDLY AFTER WE CROSSED A BRIDGE OR PATCH OF ROUGH HIGHWAY. WE EVENTUALLY UNHITCHED THE JEEP AND MY WIFE FOLLOWED BEHIND THE MOTORHOME WITHOUT INCIDENT. MY WIFE LATER LEARNED THROUGH SOCIAL MEDIA THAT MOPAR ISSUED A WIRING HARNESS TO REPAIR THE LACK OF POWER TO THE STEERING SYSTEM WHEN THE JEEP IS FLAT TOWED. WE WERE NEVER WARNED OF THIS ISSUE BY MOPAR AND COULD HAVE HAD A SERIOUS ACCIDENT IF WE WERE TOWING WITH A SMALLER MOTORHOME. WE CALLED MOPAR AND THEY CONFIRMED A REPAIR KIT WAS AVAILABLE BUT THAT IT MAY VOID OUR EXTENDED WARRANTY. WE PURCHASED THE WIRING HARNESS BUT HAVE NOT SCHEDULED THE REPAIR. ALSO, WE WERE TOLD WE MUST PAY OUR $100 DEDUCTIBLE FOR THE REPAIR. THIS IS A SAFETY ISSUE FOR ALL JEEP OWNERS THAT ARE UNKNOWINGLY TOWING A JEEP THAT COULD GO OUT-OF-CONTROL AT ANY MOMENT. PLEASE RESPOND ON ACTIONS BEING TAKEN TO WARN OTHER OWNERS AND MAKE MOPAR ACCOUNTABLE FOR THEIR DEFECTIVE DESIGN. I AM AN ENGINEER BY TRADE AND DESIGN PROCESSES THAT PREVENT SAFETY AND QUALITY ISSUES. MOPAR IS NOT BEING TRANSPARENT WITH THIS DANGEROUS PROBLEM LURKING UNDER THE HOOD. I MAY BE REACHED AT [XXX] FOR MORE INFORMATION OR [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Steering, Engine, Mar 8, 2019
I AM THE OWNER OF A 2014 JEEP CHEROKEE. IN THE TWO YEARS SINCE I'VE OWNED MY CAR, I'VE EXPERIENCED 30+ INSTANCES IN WHICH MY CAR STOPS WORKING IN THE MIDDLE OF OPERATION. IT'S HAPPENED WHILE I'VE BEEN DRIVING ON THE INTERSTATE, IN THE MIDDLE OF INTERSECTIONS, AND JUST ABOUT EVERY OTHER TYPE OF ROAD POSSIBLE. IT USUALLY OCCURS AFTER I MAKE A TURN OR COME TO A HARD STOP. THE CAR WILL IMMEDIATELY, AND COMPLETELY RANDOMLY, COME TO A STOP. THE WHEEL WILL NO LONGER WORK, NOR WILL THE ENGINE. IT COMES WITH NO WARNING. I WILL THEN HAVE TO TURN MY CAR ON AND OFF SEVERAL TIMES BEFORE I CAN GET IT IN MOTION AGAIN. I'VE TAKEN IT TO MULTIPLE MECHANICS AND THE ONLY SOLUTION SEEMS TO BE TO GET AN OIL CHANGE, THOUGH I AM NOT QUITE DUE FOR ONE WHEN THIS HAPPENS. AFTER RESEARCH ON THE INTERNET, I'VE FOUND THIS IS A COMMON OCCURRENCE AMONGST JEEP OWNERS AND THE CAR IS EATING THROUGH AN ABNORMAL AMOUNT OF OIL. JEEP IS WELL AWARE OF THIS PROBLEM AND HAS DONE NOTHING TO FIX IT. THE JEEP DEALERS I'VE TAKEN MY CAR TO DON'T GIVE ANY ALTERNATIVES TO FIXING THIS PROBLEM. THIS IS EXTREMELY DANGEROUS AND IT'S ONLY A MATTER OF TIME BEFORE SOMEONE IS KILLED OR SEVERELY INJURED AS A RESULT OF THIS.
Steering, Engine, Fuel/propulsion system, Dec 18, 2018
MULTIPLE TIMES AFTER FUELING UP MY VEHICLE MY CAR WILL START TO SHAKE AND SPUTTER AND JUST STALL. HAS HAPPENED WHILE ON THE HIGHWAY WITH MY FAMILY AND ALMOST CAUSED A BAD WRECK. MOST RECENTLY IT HAPPENED AGAIN ON LOCAL STREETS. DEALER KEEPS SAYING THEY CAN'T FIGURE IT OUT BUT I VIDEOTAPED THE ISSUE. ALSO WHEN FUELING UP THE VEHICLE IT GIVES A PROBLEM AND TAKES FOREVER TO FUEL UP AND SPITS GAS OUT AND BACK ON TO ME . I DON'T FEEL SAFE DRIVING THIS CAR ANYMORE WITH MY FAMILY AND FCA DOESN'T WANT TO ACKNOWLEDGE THERE IS AN ISSUE AND SAYS JUST FILL THE TANK UP ONLY 3/4 .. SOMETHING NEEDS TO BE DONE !!
Steering, Power train, Service brakes, Oct 2, 2018
IT VIBRATES IT REVS UP WHEN IN GEAR IT SHAKES CODE U11C2,U0001000,U04200,U010100,U000288,U012100. *TR
Steering, Electrical system, Exterior lighting, Visibility, Interior lighting, Service brakes, Sep 5, 2018, crash
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 65 MPH IN THE RAIN, THE WINDSHIELD WIPER MOTOR FAILED AND THE EXTERIOR AND INTERIOR LIGHTING SHUT OFF. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. ONCE THE VEHICLE WAS RESTARTED, THE LIGHTS TURNED BACK ON AND THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO BEMIDJI CHRYSLER CENTER (LOCATED AT 755 PAUL BUNYAN DR NW, BEMIDJI, MN 56601, (218) 751-8006) WHERE IT WAS DIAGNOSED, BUT A FAILURE COULD NOT BE FOUND. IN ADDITION, WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL FAILED TO STOP THE VEHICLE WHEN IT WAS DEPRESSED. AS A RESULT, THE CONTACT CRASHED INTO A FENCE. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE AND WAS NOT DIAGNOSED FOR THE BRAKE AND STEERING FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Steering, Jul 17, 2018
AT 42,500 MILES THE STEERING GEAR WENT DOWN CAUSING THE CAR TO SAY SERVICE PARKING BRAKE, BRAKES, AND TRANSMISSION WHILE I WAS DRIVING DOWN A CITY STREET. THE POWER BRAKES AND POWER STEERING STOPPED FUNCTIONING AT THIS TIME WHILE I WAS DRIVING.
Steering, Other or unspecified, Jul 15, 2018
ACCORDING TO OWNERS MANUAL AND JEEP, THIS VEHICLE IS DESIGNED AND CAPABLE OF BEING FLAT TOWED BEHIND AN RV. THERE WAS A SUPPLEMENTAL DOCUMENT FROM JEEP ADVISING IF YOU EXPERIENCE A WOBBLE WHEN TOWING YOU NEED KIT 683214AB. THIS NEEDS TO BE MANDATORY AS IT HAPPENED TWICE IN THE LAST MONTH AFTER TOWING THOUSANDS OF MILES, THE JEEP WILL START VIOLENTLY WOBBLING WHEN DRIVING REQUIRING THE RV TO FULLY STOP IN ORDER TO RECOVER. ON THE TWO OCCASIONS, THERE WAS NO WARNING. THE FIRST ISSUE THE CAR WAS SWINGING SO MUCH IT DAMAGED THE REAR PASSENGER CAR TIRE RIM BY HITTING THE CURB. LUCKILY THERE WERE NO BIKERS OR PEDESTRIAN AT THE TIME. THE RV WAS TRAVELING LESS THAN 25 MPH ON FLAT STREET ROADS. THE FIRST TIME WE TURNED A HARD RIGHT AND WAS +200 FROM THE TURN. THE SECOND TIME WE TURNED LEFT AND ABOUT +200 FROM THE TURN. THE JEEP IS CONFIGURED WITH SUPPLEMENTAL BRAKING, LIGHTS, TOW BAR, AND BREAK AWAY KIT. WE TOW IT WITH A 40' DIESEL PUSHER RV ABOUT 34K LBS. MY REQUEST IS TO HAVE JEEP MAKE THIS FIX MANDATORY INSTEAD OF ELECTIVE.
Steering, May 23, 2018
I'M HAVING A FEW PROBLEMS WITH MY VEHICLE, I JUST BOUGHT IT USED WITH APPROXIMATELY 111,000 MILES. MY MAIN CONCERN IS MY STEERING WHEEL BECOMING VERY HARD TO TURN WHILE TRYING TO PARK OR EASE OUT OF PARKING. EVERY TIME I BACK OUT, IT DOESN'T LET ME TURN MY WHEEL WHICH WAS VERY DIFFICULT BECAUSE I DIDN'T WANT TO HIT ANYONE/ANYTHING. ALSO, THIS MORNING ON 5/23/2018, ALL MY LIGHTS ON MY DASH BOARD CAME ON WHILE ON MY WAY TO WORK, AND MY STEERING WHEEL BECAME STUCK WHILE CARS WERE BEHIND ME. LUCKILY, IT WAS IN A RESIDENTIAL NEIGHBORHOOD. I HAD TO ROTATE THE STEERING WHEEL VERY HARD TO PULL OVER. I HOPE NO ONE ELSE GOES THROUGH THIS WHILE DRIVING. THIS IS VERY UNSAFE. HOPE TO FIND A RESOLUTION.
Steering, Jan 25, 2018
WHEN ACCELARATING AT HIGHWAY SPEEDS, THE STEERING WHEEL WILL SHAKE/VIBRATE VIOLENTLY. THE SHAKING AND VIBRATION CAN BE FELT THROUGH MOST OF THE CAR AND WILL ONLY STOP ONCE YOU HAVE STOP ACCELERATING. THE SHAKING WILL ALSO START WHEN SLOWING DOWN FROM HIGHWAY SPEEDS. THE MOST SHAKING TENDS TO BE WHEN AT 3000+ RPM
Steering, Aug 29, 2017
THIS COMPLIANT INVOLVES TOWING BEHIND A MOTOR HOME. ON 3 OCCASIONS THE TOW VEHICLE DID NOT TRACK PROPERLY, THE FRONTS WHEELS BEGAN TO OSCILLATE SHAKING THE MOTOR HOME VIOLENTLY CREATING A SITUATION WHERE THE TOW VEHICLE COULD BREAK LOOSE OR CAUSE THE MOTOR HOME TO LOOSE CONTROL. ON FIRST OCCASION AFTER MAKING A LEFT TURN THE MOTOR HOME BEGAN TO SHAKE VIOLENTLY FROM THE BACK. I PULLED OVER TO INSPECT VEHICLE, A PEDESTRIAN WHO WITNESSED THE EVENT CAME OVER AND SAID THE FRONT WHEELS OF THE TOW VEHICLE (JEEP CHEROKEE) WERE OSCILLATING FROM SIDE TO SIDE AND HE WITNESSED BOTH THE TOW VEHICLE AND MOTOR HOME SHAKING FROM SIDE TO SIDE. ON THE SECOND OCCASION I CROSSED OVER A DOUBLE SET OF RAILROAD TRACKS, GOING 25MPH IN A STRAIGHT LINE, THE TOW VEHICLE WHEELS BEGAN TO OSCILLATE UNCONTROLLABLY. AFTER SLOWING TO A COMPLETE STOP, I COULD START AGAIN NORMALLY. THE THIRD TIME OCCURRED ON THE FREEWAY IN A CONSTRUCTION ZONE, I WAS TRAVELING AT 50 MPH AND WENT OVER UNEVEN SURFACE THE TOW VEHICLE AGAIN BEGAN TO OSCILLATE. I T WAS ALL I COULD DO TO HOLD RV STRAIGHT AS IT WAS SHAKING VIOLENTLY. I HAD TO COME TO A COMPLETE STOP IN FREEWAY. THE FIRST OCCURRENCE WAS IN SEPT 2015, THE SECOND IN JULY 2017 AND THE THIRD IN AUGUST 2017. I HAVE A 38 FT MOTOR HOME, I BELIEVE IF IT WAS SMALLER I EASILY COULD HAVE LOST CONTROL, OR THE TOW VEHICLE COULD TEAR LOOSE FROM THE MOTOR HOME. WHEN NOT TOWING THE JEEP DRIVES WITH NO ISSUES. I HAVE A BLU-OX TOW BAR AND IT WAS BEING TOWED AS RECOMMENDED BY THE MANUFACTURER. I BELIEVE THIS VEHICLE COULD HAVE A DESIGN FLAW.
Steering, Service brakes, Engine, Aug 16, 2017
VEHICLE SHOWED NO WARNING LIGHTS, DASH LIGHTS FLASHED, THEN VEHICLE ENGINE STOPPED, NO STEERING, NO BRAKES. UNABLE TO MOVE VEHICLE INTO NEUTRAL. VEHICLE WAS IN MOTION AT 45 MILES PER HOUR ON THE ROAD, GOING STRAIGHT.
Steering, Jul 26, 2017
I NEARLY HAD A CATASTROPHIC ACCIDENT WHEN THE VEHICLE WENT INTO A "DEATH WOBBLE" AS A RESULT OF A DEFECT IN THE VEHICLE WHEN BEING TOWED FOUR DOWN. THIS SHOULD BE A RECALL FOR JEEP VEHICLES WITH THE ACTIVE DRIVE II TRANSMISSION. I PURCHASED THE VEHICLE IN 2014 WITH THE KNOWLEDGE OF JEEP IT WAS GOING TO BE TOWED BEHIND A MOTORHOME.
Steering, Power train, Electronic stability control (ESC), Jul 12, 2017
I HAVE A 2014 JEEP CHEROKEE LATITUDE THAT IS A LEMON. IT JERKS REALLY HARD WHEN YOU TAKE OFF FROM A STOP, IT LOSES POWER WHILE DRIVING DOWN THE ROAD, THE STEERING GETS REALLY TIGHT AND YOU CAN BARELY TURN THE WHEEL WHILE DRIVING, IF YOU DONT WAIT FOR THE CAR TO JERK TWICE WHEN YOU PUT IT IN DRIVE IT WILL GO BACKWARDS IN REVERSE WHILE IN DRIVE, THE RADIO AND CLIMATE CONTROLL CONSTANTLY RESET DO TO POWER FAILURE, SOMETIMES IT DONT WANT TO START, THE CHECK ENINE LIGHT DID'NT EVEN COME ON UNTIL A WEEK AFTER THE PROBLEMS STARTED, IT THROWS WARNING LIGHTS LIKE LOW TIRE PRESSURE OR TRACTION CONTROLL WHEN NOTHING IS WRONG, AND THE DEALERSHIP WANTS TO CHARGE ME $800 (THAT I CAN NOT AFFORD) JUST TO SEE WHAT THEY NEED TO DO TO TRY AND FIX IT. THEY DON'T EVEN KNOW WHATS WRONG OR IF THEY EVEN CAN BUT THEY EXPECET ME TO PAY THEM!!! I HAVE ONLY HAD MY CAR 15 MONTHS AND IT ONLY HAS 38,000 MILES ON IT,AND NOW I FIND OUT THAT IT HAS WENT WAY DOWN IN VALUE DUE TO ALL THE RECALLS. WHAT CAN I DO????
Steering, Jul 6, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.
Steering, Jun 23, 2017
WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE SERVICE POWER STEERING, 4 WHEEL DRIVE, AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE STEERING WHEEL REQUIRED EXCESSIVE FORCE TO TURN. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE AND THEN TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,125.
Steering, May 23, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED WHILE THE VEHICLE WAS OPERATED AT APPROXIMATELY 20 MPH, THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE SERVICE POWER STEERING AND 4 WHEEL DRIVE WARNING INDICATORS ILLUMINATED. THE STEERING WHEEL REQUIRED EXCESSIVE FORCE. THE VEHICLE WAS DRIVEN BACK TO THE CONTACTS RESIDENCE. THE VEHICLE WAS THEN TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Steering, Power train, Electronic stability control (ESC), May 12, 2017
TRANSMISSION FAILS CONSTANTLY, WHILE DRIVING! VERY DANGEROUS AND JEEP DOESN'T KNOW HOW TO FIX THIS SAFETY ISSUE. MY JEEP HAS ONLY 31,600 MILES!
Steering, Suspension, Electronic stability control (ESC), Feb 27, 2017
TOW THE JEEP BEHIND MOTORHOME AND WHILE TRAVELING ABOUT 45MPH THE JEEP STARTED TO SHAKE OUT OF CONTROL CAUSING THE ENTIRE MOTORHOME TO SWAY SIDE TO SIDE. HAD TO COMPLETELY COME TO FULL STOP TO CORRECT, THIS HAS HAPPENED TWO TIMES. CONTACTED JEEP AND FILED COMPLAINT FOR FIX WHICH THEY WILL NOT HELP WITH COST. HAVE A CASE NUMBER ON FILE.
Steering, Power train, Jan 6, 2017
I BOUGHT A BRAND NEW CHEROKEE TRAILHAWK AND WITHIN THE FIRST 8 MONTHS THE TRANSMISSION NEEDED TO BE TOTALLY REPLACED AFTER HAVING SIGNIFICANT ISSUES WITH SWITCHING GEAR. IN DECEMBER 2016 I WAS DRIVING TO NC, WITH 55,800 MILES ON THE VEHICLE, THE POWER STEERING SUDDENLY SHUT OUT AND I WASN'T ABLE TO ACCELERATE, ALL WHILE GOING 70MPH ON A MAJOR HIGHWAY. I HAD TO COAST TO THE SIDE OF THE ROAD. I HAD TO HAVE IT TOWED TO THE DEALERSHIP, WHERE THEY PERFORMED A "SOFTWARE UPGRADE" AND GAVE IT BACK TO ME. THE NEXT MORNING, THE EXACT SAME INCIDENT OCCURRED ON MY WAY TO WORK, IN RUSH HOUR, AT A VERY HIGH SPEED. I AGAIN HAD TO COAST TO THE SHOULDER TO PULL OFF. THE DEALERSHIP STILL HASN'T RETURNED IT, OVER A WEEK LATER, BECAUSE THEY DON'T ACTUALLY KNOW HOW TO FIX IT. I WILL NEVER AGAIN BUY A JEEP, AND IF I EVER SEE MY CHEROKEE AGAIN I WILL NOT FEEL SAFE DRIVING IT. *TR