2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: steering
119 reports, newest first. Show all
Steering, Power train, Engine, Dec 31, 2015
AT FOUR DIFFERENT RANDOM OCCASIONS VEHICLE WILL DISENGAGE THE TRANSMISSION WHILE IN DRIVE AND BECOME UNCONTROLLABLE ONLY THING RESPONSIVE ARE THE BRAKES. THE POWER STEERING WILL GO OUT AS WELL AND THE VEHICLE TRANSMISSION LIGHT AND PARKING LIGHT WILL APPEAR ON THE GAUGE DISPLAY. AFTER PULLING OVER ON THE HIGHWAY AND LETTING THE VEHICLE SIT OFF FOR 5 MINUTES, I WOULD THEN RESTART THE VEHICLE AND STILL GET A INDICATOR STATING TO PUT THE VEHICLE IN PARK WHEN IT IS ALREADY IN PARK. AFTERWARDS VEHICLE INDICATOR LIGHTS WOULD GO AWAY AFTER A FEW RESTARTS AND ONCE PUT IN DRIVE GEARS WOULD SHIFT ROUGHLY. AFTER MULTIPLE TIMES OF TURNING THE VEHICLE ON AND OFF THINGS WILL RETURN TO NORMAL BUT AS STATED BEFORE I HAVE NO CLUE WHAT TRIGGERS THE TRANSMISSION TO DISENGAGE. IT HAS HAPPENED TO ME WHILE DRIVING THROUGH THE CITY AND HIGHWAY GOING AT DIFFERENT SPEEDS.
Steering, Dec 22, 2015
IN COOLER AND COLD TEMPERATURES THE STEERING MAKES A GRINDING AND DRAGGING NOISE WHEN TURNING THE STEERING WHEEL BOTH RIGHT AND LEFT. THE CHRYSLER DEALERS HAVE A TECHNICAL SERVICE BULLETIN ON THIS PROBLEM BUT WHEN THE STRUT IS LUBRICATED THE PROBLEM REAPPEARS IN A WEEK OR NEVER GOES AWAY AT ALL. THE SERVICE TECHNICIANS ACT LIKE THIS IS NOT A PROBLEM, BUT THIS TYPE IS ISSUE DOES NOT GO AWAY, IT JUST GETS WORSE. MAYBE THE STRUT MOUNTING BUSHINGS ALSO NEED TO BE REPLACED OR THE STRUTS THEMSELVES MAY NEED TO BE REPLACED ON A PROPER VEHICLE RECALL BY YOUR AGENCY. THIS NOISE HAPPENS WITH THE VEHICLE BOTH STATIONARY AND MOVING UNTIL WARM UP OCCURS AFTER DRIVING FOR 5 MINUTES OR 4 MILES. THIS HAPPENED WHEN THE CAR WAS BRAND NEW AND EVERY COLD SPELL SINCE.
Steering, Vehicle speed control, Engine, Dec 11, 2015
ROSEVILLE CHRYSLER CALLED 12/11/15 @ 10:32 AM TOLD ME THEY COMPLETED OIL CHANGE AND I CAN PICK UP MY VEHICLE. FYI: THIS VEHICLE WAS TOWED TO ROSEVILLE CHRYSLER DEALERSHIP 12/7/15 AND WILL REMAIN THERE BECAUSE THIS VEHICLE IS A LEMON AND IS DANGEROUS. WILL NOT RISK MY LIFE OR MY 6YR SON HEALTH TO DRIVE THIS VEHICLE!! 2014 JEEP CHEROKEE SUV STARTED JERKING & IDLED STOP MOVING ON ME TWICE 12/5/15 @3:30PM. I WAS STUCK IN THE MIDDLE OF INTERSECTION 13MILE & UTICA FOR 1MINUTE FORTUNATELY NO ONE WAS TAILGATING & I DIDN'T GET IN A CAR ACCIDENT. ALL I WANT IS TO EXCHANGE FOR ANOTHER VEHICLE THAT IS NOT A CHEROKEE. PURCHASED VEHICLE MAY 8 2014 INCIDENT DATES MAY 9 , 2014 BAKE & RADIO COMPLAINT MAY 12, 2014 BRAKE COMPLAINT SEPT 5, 2014 RADIO COMPLAINT SEPT 9, 2014 RADIO REPLACED SEPT 11,2014 RADIO COMPLAINT 4/6/15 COMPLAINT OVER JERKING VEHICLE 7/21/15 INSTALLED NEW TRANSMISSION / INSTALLED NEW DOOR HANDLE LATCH FOR TRUNK 12/5/15 JERKING SUV TWICE 2 STOPS DRIVING 12/7/15 RETURNED TO DEALERSHIP
Steering, Power train, Nov 12, 2015
WHILE DRIVING HOME FROM WORK THE VEHICLE JERKED AND THE TRANSMISSION SERVICE LIGHT CAME ON. ONCE THE LIGHT CAME ON THE VEHICLE WOULD NOT DRIVE FASTER THAN 10 MPH AND THE RPM WERE AT LIKE 4000. THE TRANSMISSION HAS BEEN WEIRD SINCE DAY ONE. I BROUGHT THE VEHICLE IN AND THEY REPROGRAMMED THE COMPUTER. IT STILL ACTED FUNNY AFTER THE REPROGRAMMING. THERE WERE TIMES I WOULD BE TRAVELING ON THE HIGHWAY AND WOULD LOSE ANY SORT OF ACCELERATING WHEN THE GAS PEDAL WAS PRESSED. IT WOULD THEN KICK IN ALL OF A SUDDEN. ALL THE ISSUES REGARDING THE TRANSMISSION AND ITS SHIFTING HARD WERE TOLD TO THE SERVICE TECH AND I WAS TOLD THEY COULDN'T FIND THE PROBLEM. ALSO THE FRONT END STEERING LINKAGE MAKES VERY LOUD NOISES WHEN TURNING THE WHEEL FROM LEFT OR RIGHT. THIS WAS ALSO EXPLAINED TO THE TECH WHO SAID HE COULDN'T FIND THE ISSUE. YET THE TRUCK STILL MAKES THE NOISES ANYTIME IT DOES IT. THIS IS NOT SOMETHING YOU EXPECT TO DEAL WITH AFTER PURCHASING A NEW VEHICLE WHICH IS NOT 2 YEARS OLD. ESPECIALLY IT IS THE REASON I BOUGHT THIS SO I WOULDN'T HAVE TO WORRY ABOUT SPENDING MONEY ON AN OLD CAR AND FOR DEPENDABILITY.
Steering, Suspension, Electronic stability control (ESC), Nov 6, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE FLAT TOWING THE VEHICLE WITH THE RV AND DRIVING OVER VERY ROUGH TERRAIN AT 25 MPH, THE JEEP WOULD WOBBLE OUT OF CONTROL. AS A RESULT, THE CONTACT WOULD LOSE CONTROL OF THE RV. WHEN THE FAILURE OCCURRED, THE CONTACT WOULD HAVE TO PULL TO THE SIDE OF THE ROAD TO CORRECT THE FAILURE. WHEN THE VEHICLE WAS RESTARTED AFTER IT HAD BEEN TOWED, THE STABILITY CONTROL AND STEERING WARNING LIGHTS WOULD ILLUMINATE. THE MANUFACTURER AND DEALER WERE CONTACTED ABOUT THE FAILURE, BUT WERE UNABLE TO RESOLVE THE FAILURE. THE FAILURE MILEAGE WAS 290,006. UPDATED 01/20/16*LJ *TR
Steering, Suspension, Other or unspecified, Oct 27, 2015
ON 10/18/2015, WHILE FLAT TOWING MY 2014 JEEP CHEROKEE AT APPROXIMATELY 60 MPH ON I-5 NEAR SAN CLEMENTE, CA BEHIND OUR RV, WE SUDDENLY EXPERIENCED A VIOLENT SIDE TO SIDE SWERVING SENSATION. WHILE WORKING TO CONTROL THE RV, I VIEWED VIA THE REAR CAMERA, THE CHEROKEE ROCKING SIDE TO SIDE, VIOLENTLY SHAKING THE RV. THE 2014 JEEP CHEROKEE IS SPECIFICALLY DESIGNED TO BE FLAT TOWED BEHIND THE RV, AND WAS CONNECTED TO THE RV WITH A BLUE-OX TOWING SYSTEM. I HAD PREVIOUSLY TOWED THE JEEP CHEROKEE APPROXIMATELY 14,000 MILES PRIOR TO THIS EVENT WITH NO PROBLEMS. THE VIOLENT SWAYING CONTINUED THROUGH THE BRAKING PROCESS, AND DID NOT CEASE UNTIL THE VEHICLE CAME TO A COMPLETE STOP. AFTER STOPPING ON I-5, A PRELIMINARY INVESTIGATION DID NOT IDENTIFY AN OBVIOUS CAUSE SUCH AS A FLAT/SOFT TIRE ON THE RV OR JEEP, LOOSE OR DAMAGED TOW BAR. I SLOWLY EXITED THE INTERSTATE AND PARKED IN A SAFE LOCATION FOR A CLOSER INSPECTION. TURNING THE JEEP'S IGNITION TO "ON" WITHOUT STARTING, I NOTICED MY CHECK ENGINE LIGHT AND ELECTRONIC STABILITYCONTROL LIGHT WERE ILLUMINATED. AFTER CHECKING VARIOUS RV FORUMS, I DISCOVERED THAT OTHERS WITH 2014 JEEP CHEROKEES HAD EXPERIENCED THE SAME ISSUE WHICH SEEMS TO RESOLVE ITSELF AFTER STOPPING THE VEHICLE. I CONTINUED ON MY JOURNEY WITHOUT ANY ADDITIONAL PROBLEMS AND THE WARNING LIGHTS ON MY DASH RESET WITHIN A DAY OR SO. IT APPEARS TO BE A UNIQUE PROBLEM TO 2014 JEEP CHEROKEES ACCORDING TO VARIOUS RV FORUMS. MY 2014 JEEP CHEROKEE IS EQUIPPED WITH THE ACTIVE DRIVE II TRANSMISSION SPECIFICALLY DESIGNED FOR FLAT TOWING BEHIND MY RV.
Steering, Suspension, Oct 16, 2015
EXPERIENCED AN UNCONTROLLABLE CAR WOBBLE PROBLEM THREE TIMES, WHILE FLAT TOWING OUR 2014 JEEP CHEROKEE BEHIND OUR MOTOR HOME IN SEPTEMBER ON TRIP FROM WYOMING TO MICHIGAN. AN IRREGULARITY IN THE HIGHWAY INITIATES A VIOLENT SIDE TO SIDE WOBBLE OF THE ENTIRE VEHICLE WHICH APPEARS TO ATTAIN A NATURAL FREQUENCY THAT REQUIRES BRING THE VEHICLE TO A COMPLETE HALT TO STOP THE OSCILLATING. THE THIRD TIME THIS OCCURRED WAS LIFE THREATENING ON I-80 SOUTH OF CHICAGO AT RUSH HOUR WITH FIVE LANES OF TRAFFIC AT 60 PLUS MPH. LUCKILY, I WAS IN THE OUTSIDE LANE WHERE I COULD GET MY RIG OFF TO THE SHOULDER AND STOPPED. THIS IS A MAJOR SAFETY ISSUE WHICH OTHER PEOPLE ARE EXPERIENCING WITH THE NEW JEEP CHEROKEE. EVEN THOUGH CHRYSLER SPECIFICALLY DESIGNED THE NEW JEEP CHEROKEE TO BE FLAT TOWED BEHIND A MOTORHOME, AND WAS ONE OF THE MAIN REASONS I BOUGHT THE VEHICLE, THE UNPREDICTABLE DANGER THE WOBBLE PROHIBITS FLAT TOWING. A FAST GROWING NUMBER OF CONSUMERS WHO EXPERIENCING THE SAME PROBLEM NEED ASSISTANCE FROM CHRYSLER ON HOW TO REMEDY THIS PROBLEM. PLEASE INSTIGATE AN INVESTIGATION INTO THIS ISSUE WITH CHRYSLER AS THERE HAS BEEN NO ACKNOWLEDGEMENT OF THE PROBLEM ON THEIR PART. WE HAVE OUR TRAVEL PLANS ON HOLD UNTIL WE CAN HAVE A REMEDY TO THE PROBLEM.
Steering, Oct 14, 2015
I WAS DRIVING MY MOTOR HOME IN EXTREMELY HEAVY WINDS AT THE TIME AND THE MOTOR HOME AND MY JEEP 2014 LATITUDE (4 CYLINDER) WITH ACTIVE DRIVE II STARTED TO SWAY RATHER VIOLENTLY SIDE TO SIDE. I WAS GOING ABOUT 55 MPH AT THE TIME. REALLY DID NOT KNOW WHAT WAS HAPPENING BUT BOTH THE RV AND CHEROKEE WERE SWAYING VIOLENTLY. I COULD SEE THE CHEROKEE IN MY REAR VIEW CAMERA. I THOUGHT MAYBE I HAD BLOWN A TIRE ON THE RV OR SUFFERED A MAJOR SUSPENSION PROBLEM ON THE RV. WAS REALLY DIFFICULT TO CONTROL THE RV AND COULD HAVE REALLY RESULTED IN A MAJOR ACCIDENT. FORTUNATELY I WAS ABLE TO SLOW DOWN AND GET STOPPED WITHOUT HAVING AN ACCIDENT. OF COURSE I GOT OUT AND CHECKED EVERYTHING IMAGINABLE BUT COULD NOT FIND ONE THING THAT MAY HAVE CAUSED THE PROBLEM. I CONTINUED OUR TRIP WITHOUT FURTHER INCIDENT BUT TO THIS DAY I AM PERPLEXED AS TO WHAT CAUSED THE VIOLENT SWAYING. THE ONLY POSSIBLE REASON I CAN EVEN IMAGINE IS THE STRONG WINDS AT THE TIME. HOWEVER, THAT IS SIMPLY A GUESS AND AS STATED EARLIER I REALLY DO NOT A VALID AND SCIENTIFIC REASON FOR THE SWAYING. I CAN HOWEVER SAY WITH ABSOLUTE CERTAINTY THAT THE INCIDENT WAS VERY, VERY FRIGHTENING AND EASILY COULD HAVE RESULTED IN A MAJOR CATASTROPHE. WOULD LOVE TO KNOW THE REASON SO IT COULD BE CORRECTED. PLEASE NOT THAT THIS HAS HAPPENED ONLY ONCE.
Steering, Service brakes, Sep 18, 2015, crash
THIS IS THE THIRD INCIDENT IN WHICH THE COMPUTER OF THE JEEP CHEROKEE HAS MALFUNCTIONED. I HAD IT SERVICED FOR THE SECOND TIME JUST TWO WEEKS PRIOR TO THIS INCIDENT FOR THE CHECK ENGINE LIGHT TURNING ON AND THEN THE TRANSMISSION FAILED. IN THIS PARTICULAR ACCIDENT, THE SCREEN FROZE, MY PHONE WAS CHARGING AND WHEN THE SCREEN FROZE MY PHONE WAS POWERED OFF ALONG WITH THE CHARGING PORT, AND THEN WHEN I WENT TO BRAKE DUE TO IT BEING A RED LIGHT AND CAR IN FRONT OF ME THE BRAKES AND STEERING WHEEL LOCKED ON ME AND I WAS UNABLE TO BRAKE OR SWITCH LANES. A SERVICE LIGHT FLASHED AT ME WHEN EVERYTHING FROZE BUT THEN DISAPPEARED. OF COURSE, AFTER THE CAR HAD BEEN OFF AND TURNED BACK ON, THERE WERE NO ISSUES. THIS IS NOT THE FIRST TIME THE CAR HAS FROZEN ON ME. I'M UNSURE OF THE BETTER TERM TO DESCRIBE THIS. BUT THIS TIME RESULTED IN AN ACCIDENT WHICH WAS NOT IN MY CONTROL DUE TO MY BRAKES AND STEERING WHEEL LOCKING. I WAS TOLD TWO WEEKS AGO MY CAR WAS UP TO DATE ON ALL SERVICE ISSUES. APPARENTLY THIS WAS INCORRECT AND NEEDS TO BE ADDRESSED WITH JEEP. I ALSO HAVE YET TO RECEIVE ANY SAFETY RECALLS REGARDING THE KNOWN TRANSMISSION ISSUE AND THE BRAKE HACK DUE TO THE 3G AND UCONNECT COMPUTER SYSTEMS. THIS IS A SAFETY HAZARD AND NEEDS TO BE ADDRESSED AND FIXED.
Steering, Power train, Sep 10, 2015
2014 JEEP CHEROKEE. SERVICE TRANSMISSION MESSAGE COMES ON SCREEN, TRANSMISSION MAKE LOUD NOISE, ENGINE SHUTS DOWN. HARD TO CONTROL VEHICLE. ALMOST CRASHED. DEALER SAYS TRANSMISSION FAULTY. SECOND TIME THIS HAPPENED
Steering, Suspension, Structure, Aug 3, 2015
SHORTLY AFTER STARTING OUR 1500 MILE TRIP ON JULY 14 CROSSING A BRIDGE THE MONACO DIESEL PUSHER MOTORHOME TOWING A 2014 JEEP CHEROKEE 4X4 LATITUDE WITH ACTIVE DRIVE II SHOOK BADLY FRONT-TO-BACK AND SIDE-TO-SIDE AND WOULD NOT STOP UNTIL I PULLED OVER TO THE SIDE OF THE ROAD. NORMALLY A BUMP WILL CAUSE THE MH TO SHAKE FRONT-TO-BACK MOMENTARILY. I GOT OUT AND CHECKED AROUND AND UNDER BOTH VEHICLES AND FOUND NOTHING AMISS. GOT IN AND HEADED ON OUR TRIP. A COUPLE OF TIMES THAT DAY THE MH SHOOK WHEN HITTING A BUMP BUT NOT AS VIOLENTLY AS EARLIER. NO MORE SHAKING ON THE TRIP AND NO APPARENT DAMAGE. THE JEEP HAD BEEN DISENGAGED AND REENGAGED FROM THE MOTORHOME A COUPLE OF TIMES WITH NO SIGN OF DAMAGE. WE TRAVELED FROM BRYCE CANYON NATIONAL PARK TO CAPITAL REEF NP ON 20 JULY OVER A CURVY, HILLY HIGHWAY. AT CAPITOL REEF WE DISCONNECTED THE JEEP AND FOUND THE PASSENGER SIDE TOW BAR/TAB HAD DAMAGED THE SHROUD IN THE FRONT OF THE JEEP. WE DROVE THE MH AND JEEP SEPARATELY TO MOAB, UT FOR REPAIRS. WHEN THE MECHANIC REMOVED THE LOWER FRONT SHROUD ON THE JEEP AND INSPECTED THE DAMAGE HE FOUND THE WELDS ON THE JEEP ALUMINUM BRACKET THAT THE TOW-BAR BASE-PLATE WAS FASTENED TO WERE BROKEN ON THE PASSENGER SIDE AND CRACKED ON THE DRIVER'S SIDE. WE CONTINUED DRIVING BOTH SEPARATELY TO OUR HOME.
Steering, Power train, Wheels, Jul 31, 2015
TRANSMISSION SHIFTING PROBLEMS CAUSING HESITATION AND/OR FORWARD LURCHING, HIGH ENGINE REVVING, FRONT END WHEEL HOP. ALL WARRANT A HUGE SAFETY CONCERN. VEHICLE HAS BEEN IN FOR SERVICE 13 TIMES OVER THE LAST 14 MONTHS AND HAS STILL NOT BEEN REPAIRED. SEVERAL STAR CASES OPENED WITH NO RESOLUTION. ALL CONCERNS CONFIRMED BY TECHNICIAN TEST DRIVE ON 6 DIFFERENT OCCASIONS AND HAS CURRENTLY BEEN IN THE SHOP FOR FIVE DAYS.
Steering, Jul 29, 2015
UPON ACCELERATION BEFORE REACHING 30 MPH THE WHEELS WOBBLE, TO THE POINT OF TIRES SHAKING. THIS IS AN ONGOING PROBLEM. A STAR CASE WAS OPENED WITH CHRYSLER IN AUGUST 2014 FOR A SOLUTION TO THIS ONGOING PROBLEM. HAVE HAD IT INTO THE DEALERSHIP(FRONT AXLES BEING REPLACED) ON SEVERAL OCCASIONS BUT STILL NO FIX FOR THE PROBLEM A YEAR LATER. IT HAS GOTTEN TO THE POINT WHERE I AM FEELING UNSAFE DRIVING THIS VEHICLE. UPDATE 9/15/15*CW UPDATED 12/13/2017*CN
Steering, Jul 21, 2015
I HAVE RECENTLY EXPERIENCED VIOLENT SHAKING OF MY 2014 JEEP CHEROKEE BEING FLAT TOWED BEHIND MY MOTOR HOME. IT HAS HAPPENED TWICE ON THE SAME DAY. VERY SCARY SITUATION. THIS AFTER SEVERAL THOUSAND MILES OF TROUBLE-FREE TOWING. THE FIRST TIME WAS OVER AN UNEVEN PATCH OF REPAIRED ROAD. THE SECOND OCCURRENCE JUST HAPPENED OUT OF THE BLUE. I HAD TO BRING THE RIG TO A COMPLETE STOP TO ELIMINATE THE ROCKING/WOBBLING MOTION OF THE JEEP, WHICH WAS CLEARLY VISIBLE TO ME IN THE REAR VIEW CAMERA. JEEP DEALER WON'T ACKNOWLEDGE THE PROBLEM BECAUSE THEY ARE UNABLE TO DUPLICATE THE ISSUE. MULTIPLE COMPLAINTS ABOUT THE SAME ISSUE FROM DIFFERENT OWNERS SHOULD SUFFICE. THE NEED TO BRING A LARGE RV TO A COMPLETE STOP IN ORDER TO ELIMINATE THE WOBBLING IS A SERIOUS SAFETY PROBLEM, ESPECIALLY WHILE DRIVING ON BUSY HIGHWAYS. THIS DEFICIENCY IN THE JEEP IS SIMPLY A BAD ACCIDENT WAITING TO HAPPEN DEALER SAYS THEY NEED TO BE ABLE TO DUPLICATE THE PROBLEM. ENOUGH OWNERS HAVE HAD THIS PROBLEM AND THEIR SEPARATE COMPLAINTS HAVE DUPLICATED THE PROBLEM MANY TIMES OVER. JEEP NEEDS TO LOOK INTO THIS IMMEDIATELY BEFORE IT CAUSES MULTIPLE SERIOUS ACCIDENTS. UPDATED 9/25/15 *LN ...VIDEO AVAILABLE
Steering, Jul 14, 2015
WHEN TOWING THE 2014 JEEP CHEROKEE BEHIND MY RV AND DRIVING OVER ROUGH ROAD SURFACES, RUTTED ROAD SURFACES OR UNEVEN RAILROAD CROSSINGS, THE STEERING AXLE STARTS TO OSCILLATE AND SHAKES THE RV AND JEEP VIOLENTLY. THE ONLY WAY TO STOP THE OSCILLATION IS TO COME TO A COMPLETE STOP. THIS IS VERY UNSAFE WHEN OPERATING ON FREEWAYS OR STATE HIGHWAYS. I HAVE (1) HAD THE RV INSPECTED AND (2) PURCHASED A NEW TOW BAR WITH AN IMMOBILIZER KIT (FACTORY INSTALLED) AND HAD THE JEEP CHEROKEE (3) ALIGNED (COMPUTERIZED). I BELIEVE THAT THE PROBLEM IS CENTERED AROUND THE 2014 REDESIGNED MODEL IN WHICH JEEP UTILIZES A RACK AND PINION STEERING SYSTEM THAT PERMITS THE STEERING AXLE TO OSCILLATE WHILE BEING TOWED IN ALL WHEEL NEUTRAL. THE 2014 JEEP CHEROKEE IS THE 3RD JEEP THAT I HAVE TOWED BEHIND A RV. THE PRIOR JEEPS WERE BOTH JEEP GRAND CHEROKEES (2007 AND 2012) AND I NEVER EXPERIENCED THIS PROBLEM WITH EITHER ONE. THE OSCILLATING PROBLEM BEGAN WITH THE REDESIGNED 2014 MODEL. I HAVE HAD THE JEEP INSPECTED AT SEVERAL JEEP DEALERSHIPS AND HAVE BEEN TOLD THAT THEY CAN NOT DUPLICATE THE CONCERN AND COULD NOT FIND A CAUSE OF THE CONCERN BY ROAD TESTING THE JEEP. THE ROAD TEST ULTILIZED CONSISTED OF TEST DRIVING THE JEEP. THE OSCILLATING ISSUE IS NOT WHILE "DRIVING" THE JEEP - IT IS WHILE "TOWING" THE JEEP IN ALL WHEEL NEUTRAL.
Steering, Suspension, Jul 6, 2015
2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE WOBBLES AND SWAYS WHEN FLAT TOWING BEHIND CONSUMERS MOTOR HOME AND PARKING BRAKE ISSUES. *SMD THE CONSUMER STATED THE WOBBLING OR SWAYING OCCURRED WHEN A ROUGH SPOT WAS HIT IN THE ROAD. THE CONSUMER STATED THE INCIDENT HAPPENED SEVERAL TIMES. IT WAS AN INTERMITTENT PROBLEM AND CAN NOT ALWAYS BE DUPLICATED. *JB...UPDATED 03-10-16 *BF UPDATED 11/01/2017*CN
Steering, Power train, Vehicle speed control, Jun 23, 2015
WHILE IN MOTION, THE CAR STALLED. THE CAR WOULD NOT THEN SHIFT TO ANY GEAR. AFTER CONTINUOUSLY TRYING TO SHIFT GEARS, THE CAR WOULD JUMP FROM PARK TO DRIVE. LITERALLY JUMP. I HAD TO DRIVE HOME (A FEW BLOCKS) WITH MY HAZARDS ON PRAYING ALL THE WAY. I CALLED HUNTINGTON BEACH JEEP FIRST THING IN THE MORNING. THEY TOWED THE CAR TO THE SERVICE DEPT. I WAS TOLD THE TRANSMISSION WOULD BE FIXED. I TRIED TO UPGRADE OUT OF THE SHOTTY CHEROKEE TO A GRAND CHEROKEE FOR SAFETY REASONS BUT THE DEALER WOULD NOT FORGIVE THE NEGATIVE EQUITY IN THE CAR AS WE'VE HAD IT FOR A YEAR. HE INSISTED WE PUT MORE MONEY DOWN AND HAVE A CAR PAYMENT OF $600-700 DOLLARS. WE REFUSED. WE FEEL JEEP DOES NOT CARE ABOUT THE SAFETY BUT ONLY THE NUMBER OF CARS THEY SELL EACH MONTH WHICH IS A SAME. THANK GOD WE DIDN'T HAVE A CAR ACCIDENT AS THEY MY FAMILY WOULD BE PLANNING A FUNERAL. MAYBE THAT IS WHAT IT WILL TAKE.
Steering, Jun 11, 2015
TOWING THE JEEP 4 WHEELS DOWN BEHIND MY 38' DIESEL PUSHER MOTORHOME, THE JEEP STARTED JERKING BACK AND FORTH QUITE VIOLENTLY, ENOUGH TO CAUSE A SERIOUS SHAKING IN THE REAR OF THE 30,000 LB. MOTORHOME. BROUGHT THE VEHICLE(S) TO AN IMMEDIATE STOP, CHECKED BOTH VEHICLES CAREFULLY, AND COULD FIND NO CAUSE. CONTINUED ON WITH NO SHAKING OR PROBLEM. ABOUT FOUR HUNDRED MILES FURTHER, AFTER A 90 DEGREE TURN AT LESS THAN TEN MPH, IT DID IT AGAIN. ONCE MORE I BROUGHT THE RIG TO A COMPLETE STOP, AND THEN CONTINUED WITH NO SHAKING. ON MY 5000 MILE TRIP THIS OCCURRED APPROXIMATELY SEVEN TIMES. THE ONLY APPARENT COMMONALITY WAS THAT IN MOST CASES THE JEEP HAD GONE OVER A ROUGH PATCH (RAILROAD TRACK. RAISED BUMP IN ROAD, TOWED OVER A CURB) AND MOST EVENTS OCCURRED AT SPEEDS UNDER 30 MPH. I HAVE FOUND THERE ARE OTHERS OTHERS TOWING THE NEW STYLE JEEP CHEROKEE WHO ARE EXPERIENCING THE SAME PROBLEM. I AM NOT NEW TO TOWING; I HAVE TOWED OTHER JEEPS OVER 200,000 MILES WITH NO PROBLEM. I TRULY BELIEVE THERE IS A FAULT WITH THIS VEHICLE.
Steering, Structure, May 19, 2015
NOTE: THIS ISSUE IS WITH THE 2014 JEEP GRAND CHEROKEE ECODIESEL ENGINE: ON THE 1ST OCCURRENCE, AFTER MERGING ON HIGHWAY WITH 4 PASSENGERS, AT APPROXIMATELY 55-60 MPG, VEHICLE BEGAN TO VIOLENTLY SHUDDER/VIBRATE, WITH SHUDDERING STEERING WHEEL DIFFICULT TO CONTROL. SHUDDERING STOPPED WHEN REMOVING FOOT FROM ACCELERATOR, AND STARTED SHUDDERING AGAIN WHEN I BEGAN ACCELERATING. IT HAPPENED SEVERAL MORE TIMES ON THE WAY HOME, AND HAS CONTINUED TO VIBRATE/SHUDDER INTERMITTENTLY EVERY DAY SINCE. IT SEEMS TO PRIMARILY HAPPEN AROUND 7TH/8TH GEAR AT 55-60MPH, BUT HAS ALSO HAPPENED GOING AROUND 40MPH. RESEARCH SHOWS THIS IS A COMMON PROBLEM WITH THE 2014 ECODIESEL ENGINE, AND COULD VERY EASILY CAUSE A FATAL ACCIDENT.
Steering, Electrical system, Engine, Apr 15, 2015
DRIVING 80MPH ON HIGHWAY WHEN COMPUTER SHUT DOWN, LOST POWER STEERING, LOST RESPONSE FROM THROTTLE, RPM WENT TO 0, MPH WENT TO 0. NOTE ON DASH COMPUTER SAID TO SHIFT INTO DESIRED GEAR WHEN THE CAR WAS ALREADY IN DRIVE. NO CHECK ENGINE LIGHT CAME ON. *TR
Steering, Power train, Mar 28, 2015
WE LEASED THIS CAR IN 3/14 WITH THE THOUGHT OF PROBLEM FREE DRIVING. THE FIRST WEEK WE FELT AS THOUGH THE CAR WAS HOPPING WHEN SHIFTING. THEN THE STEERING WHEEL WOULD SQUEAK WHEN YOU TURNED IT (FOUND THAT ODD). TOOK IT BACK TO DEALER THEY DID A FLASH CHANGE BUT DID NOT ROAD TEST IT. THEY SAID WE NEED STRUTS AND THEY ARE ON BACK ORDER TILL WHO KNOWS WHEN. SO NOW WE SET HERE AFRAID TO DRIVE IT BUT STILL HAVE TO MAKE PAYMENTS. I AM A 68 YEAR OLD WOMEN WHO DOES NOT WANT TO DRIVE A YEAR OLD CAR. OH BTW THE CAR STILL DOES HOP WHEN IT SHIFTS. CAN ANYONE POINT ME IN THE RIGHT DIRECTION TO TURN THIS CAR IN? *TR
Steering, Mar 23, 2015
I DO NOT KNOW IF THIS IS A SAFETY ISSUE BUT I AM CONCERNED. MY JEEP HAS BEEN IN TWICE TO THE DEALER FOR NOISY STEERING AND I AM SCHEDULED TO TAKE IT IN AGAIN THIS WEEK FOR THE SAME ISSUE. THE DEALER HAS BEEN UNABLE TO REPAIR IT. IT IS CONTINUING TO MAKE NOISE. THE NOISE IS WORSE WHEN THE WEATHER IS COLD OUTSIDE. I HAVE NOTICED THAT OTHERS ON THE INTERNET HAVE COMPLAINED OF THIS SAME ISSUE WITH THIS NEW MODEL OF JEEP CHEROKEE. *TR
Steering, Mar 19, 2015
BOUGHT A $55,000 JEEP. GOT A CALL FROM THE DEALERSHIP ATLANTIC CHRYSLER IN NORTHFIELD NJ 10 DAYS LATER TO SCHEDULE FOR A SERVICE RECALL ON THE STEERING. THEY LET IT LEAVE THE SHOWROOM KNOWING THERE WAS A RECALL IN AFFECT. SAW THE STORY ABOUT THIS ON GMA THIS AM, WANTED TO REPORT, NOT RIGHT AT ALL! *TR
Steering, Electronic stability control (ESC), Engine, Dec 4, 2014
AGAIN, I JUST GOT BACK THE CAR FROM THE DEALERSHIP AT AROUND 4PM (12/3). THE WORK ORDER SAYS THAT THEY HAVE CHANGED/REPLACED THE ADAPTION PART OF THE CAR TO RE-LEARN TO DRIVE. SO, I DROVE IT HOME. AROUND 510PM, IN THE MIDDLE OF THE RAIN THE CAR STOPPED AGAIN. LUCKILY AGAIN, THAT IM NOT IN THE FREEWAY.THE SAME THING, THE CAR STOPPED AND THE DASHBOARD GAVE ME A MESSAGE TO SHIFT GEAR AND THE CAR STARTED TO SHAKE/JITTER. I CALLED THE TOW TRUCK AND THEY TOWED IT AGAIN TO THE GLENDALE DEALERSHIP. THIS IS THE 4TH TIME THAT IT HAPPEN, WITH THE SAME PROBLEM. I AM RISKING MY LIFE AND MY FAMILY'S LIFE. PLEASE HELP! *TR
Steering, Electronic stability control (ESC), Engine, Dec 4, 2014
THIS IS THE 3RD TIME IT HAPPENED. MY PREVIOUS ODI # 16038484. WHILE DRIVING OUT OF THE PARKING LOT THE CAR JUST STOPPED AND THE CAR SCREEN HAS A MESSAGE TO SHIFT THE GEAR. I DID THAT AND THE CAR SHAKES/JITTER. THE PARKING ATTENDANT HELPED ME TO PUSH THE CAR ON THE SIDE.