2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: other or unspecified
283 reports, newest first. Show all
Vehicle speed control, Other or unspecified, Engine, Jun 7, 2015
2014 JEEP CHEROKEE .ON THRUWAY PASSED TRACTOR TRAILER AND MOVED INTO RIGHT LANE DIGITAL READS 0. MESSAGE DISPLAY SOMETHING ABOUT NOT BEING ABLE TO SHIFT WHILE IN MOTION. SHIFTER 'D" STILL LIT RED. PULLED OVER TO A STOP. HAD TO SHUT OFF AND RESTART. JUNE 2 ON THRUWAY IN LEFT LANE. DIGITAL READS 0. SAME MESSAGE AS ABOVE PLUS '4WD IS UNAVAILABLE' SHIFTER 'D" IS STILL LIT AND 4WD IS IN "AUTO". JUST 2 HOURS AGO PULLING INTO MY DRIVEWAY. DIGITAL READS 0. SAME TWO MESSAGES . NOW SHIFTER "D" IS FLASHING 4WD LIT IN "AUTO". FIRST 2 TIMES THEY TELL ME THEY CAN'T FIND PROBLEM. NO CODES THEY SAY AND CAN'T DUPLICATE WHEN THEY DRIVE IT AROUND THE BLOCK.CAN'T WAIT TO HEAR WHAT THEY SAY TOMORROW. CAR HAS NEEDED 5/6 UPDATES SINCE I BROUGHT IT HOME MARCH 2014.ONE OF THE UPDATES WAS AFTER THE FIRST INCIDENT. SOMETHING CALLED A 'SNAP RING' .I JUST HAD IT IN FOR OIL CHANGE A MONTH BEFORE.I ALSO HAD AN OILS CHANGE A MONTH BEFORE THE SECOND INCIDENT. THEY SAID NO UPDATES THAT DAY BUT IT NEEDED 4 WHEN I BROUGHT IT IN AFTER LAST WEEKS INCIDENT.ALL 3 TIMES THE ELECTRICAL WAS STILL ON.NICE TO KNOW I CAN DIE IN A FIREY CRASH BUT STILL LISTEN TO TUNES. I HOPE YOU CAN HELP. WHAT AN I SUPPOSED TO DO?
Power train, Electrical system, Other or unspecified, Jun 5, 2015
DRIVING HOME, THE CAR SUDDENLY SHIFTED FROM DRIVE TO NEUTRAL. ALARM SOUNDED AND A MESSAGE OF SHIFT TO PARK AND RESTART. ENGINE LIGHT CAME ON DASH DISPLAY. THE ENGINE CONTINUE TO RUN, BUT THERE WAS NO POWER TO THE TRANSMISSION. WE COASTED OFF THE ROAD. I PUT THE CAR IN PARK AND IT RESTARTED. AFTER A FEW SECONDS THE TRANSMISSION RE-ENGAGED. WE WERE NEAR THE DEALER WHERE WE PURCHASED THE CAR. THEY GAVE US A LOANER AND KEPT THE CAR. WE WERE ADVISED THERE WAS A RECALL ON TRANSMISSION MODULE AND POWERTRAIN MODULE. WE PICKED OUR CAR UP FROM THE DEALER AND IT SEEMED FINE. BUT ON 5/20/15 WE EXPERIENCED THE SAME PROBLEM. THE DEALER SAID THEY REPROGRAMMED THE ELECTRONICS AND ROAD TESTED THE CAR AND ALL WAS WELL. ON 6/4/15 WE HAD THE SAME FAILURE. WE JUST MISSED HAVING ANOTHER VEHICLE RUN INTO US SINCE THE CAR JUST STOPPED IT'S FORWARD PROGRESS. THE DEALER HAS THE CAR NOW. THE SAID THEY HAVE NO IDEA AT THIS TIME (3:00 PM) WHAT THE PROBLEM COULD BE. THE FIRST TWO FAILURES WEREN'T BAD BECAUSE WE WERE THE ONLY VEHICLE ON THE ROAD. THE THIRD FAILURE NEARLY CAUSED AN ACCIDENT. I JUST SPOKE WITH THE SERVICE DEPARTMENT. THEY SAID THE VEHICLE HAD FAILED DURING A TEST DRIVE, BUT THEY CANNOT ISOLATE THE FAILURE AT THIS TIME.
Other or unspecified, May 31, 2015
ON 3/17/2015 I TOOK MY VEHICLE TO LOCAL JEEP DEALER FOR 2 SEPARATE RECALLS- ONE FOR THE AIRBAG AND ONE FOR THE TRANSMISSION. I HAD NOT HAD ANY PROBLEMS WITH THE VEHICLE BUT HAD RECEIVED A NOTICE IN THE MAIL ADVISING ME OF THE RECALLS. AT THAT TIME AN ELECTRONIC TRANSMISSION "UPGRADE" WAS MADE. WHEN I LEFT THE SERVICE THE TRANSMISSION WAS "MISSING" AND WHEN I CALLED THE SERVICE DEPT I WAS ADVISED THAT IT MAY TAKE A FEW DAYS FOR IT TO NORMALIZE. I TOOK THE VEHICLE BACK ON 3/26 AND THE SERVICE DEPT MANUALLY REPROGRAMMED THE TRANSMISSION. THIS STILL DID NOT FIX THE PROBLEM AND I TOOK THE VEHICLE BACK ON 4/14 AND THEY TRIED ANOTHER FIX WHICH DID NOT FIX THE PROBLEM. I THEN TOOK THE VEHICLE BACK ON 5/5 AND THE SERVICE DEPT CONTACTED JEEP AND WAS ADVISED THAT THEY WERE WORKING ON DEVELOPING A NEW SOFTWARE BUT THAT IT MAY BE A FEW MONTHS BEFORE THIS WAS AVAILABLE. I WAS ADVISED TO TAKE THE VEHICLE HOME AND THEY WOULD CONTACT ME. THE VEHICLE TRANSMISSION COMPLETELY STALLS ON AN INCLINE AND ALMOST COMPLETELY COMES TO A STOP. THE VEHICLE ALSO SKIPS GEARS WHEN TRYING TO PRESS THE GAS AT TIMES. I WAS ADVISED THAT THIS HAD HAPPENED TO OTHER JEEP VEHICLES WHEN THE "UPGRADE" WAS DONE BUT THAT THE PROGRAM TO FIX IT WAS STILL BEING WORKED ON AND IT MAY BE SOME TIME. THIS IS A SAFETY CONCERN AS WE ALMOST GOT REAR-ENDED SEVERAL TIMES BECAUSE THE TRANSMISSION MISSED GEARS AND WOULD NOT GO. THE OTHER SAFETY CONCERN IS THE ALMOST COMPLETE STALL ON AN INCLINE. THIS VEHICLE IS MADE TO CLIMB ROCKS AND GO IN DIFFERENT WEATHER CONDITIONS AND THIS COULD CAUSE A MAJOR ACCIDENT.
Power train, Other or unspecified, May 30, 2015
UPON ACCELERATION FROM FULL STOP MY JEEP MADE A LOUD CLUNKING SOUND FROM THE REAR OF THE VEHICLE WHICH FELT LIKE SOMETHING WAS JAMMED IN THE AXLE. HAD THE VEHICLE TOWED TO COURTESY MOTORS IN DANVILLE, IL AND THEY REPLACED THE REAR DIFFERENTIAL. THEY REFUSED TO PROVIDE A LOANER ALTHOUGH IT TOOK 4 DAYS TO REPAIR. WHEN I PICKED IT UP ON 5/26 THE SAME ISSUE WAS STILL PRESENT. I WAS TOLD TO "BABY IT" ON MY 4 HOUR DRIVE HOME AND TAKE IT TO MY DEALER. MY DEALER IDENTIFIED THE 2ND ISSUE AS THE POWER TRANSFER UNIT WHICH IS BEING REPLACED AS WELL. MY DEALER GAVE ME A LOANER BUT 13 DAYS IN THE SHOP TO REPLACE SUCH ITEMS ON A VEHICLE LESS THAN A YEAR OLD IS SERIOUSLY CONCERNING!
Electrical system, Other or unspecified, Engine, May 21, 2015
2014 JEEP CHEROKEE WRANGLER 2.4L 4WD. VEHICLE SHUTS DOWN COMPLETELY DURING DRIVING OPERATION. THIS HAS HAPPENED OFF AND ON SINCE LAST FALL (2014). HAPPENS MULTIPLE TIMES DURING COMMUTE, INCLUDING WHEN ENGINE IS FIRST WARMING UP AND WHEN VEHICLE HAS TRAVELLED FOR SOME DISTANCE. SOME DAYS IT DOES NOT OCCUR AT ALL. ENGINE TEMPERATURE SEEMS TO HAVE NO RELATION TO INCIDENTS. SPEED HAS NO RELATION AS IT HAS OCCURRED AT 5MPH UP TO 65MPH. AMBIENT TEMPERATURE HAS NO RELATIONSHIP AS THE TEMP HAS VARIED FROM 0 TO 80 DEGREES F. TOOK TO CHRYSLER DEALERSHIP SHOP ON 12/30/14 - CHRYSLER DEALERSHIP SHOP DID NOT FIND CAUSE BUT DID UPDATE BCM BASED ON TSB. PROBLEM CONTINUES TO OCCUR. 5/20/15 - 2015 JEEP CHEROKEE BACK IN SHOP FOR SAME ISSUE.
Other or unspecified, May 16, 2015
I BOUGHT THIS JEEP AT CROWN CHRYSLER JEEP IN CHATTANOOGA, TN. MY TRANSMISSION KEEPS HAVING PROBLEMS. THE CAR SHAKES ROUGHLY WHEN SHIFTING. I BROUGHT THE CAR SEVERAL TIMES TO THE DEALERSHIP AND ASK FOR ADVICE. THE DEALER SAYS THERE IS NOT FIX FOR THE PROBLEM.YET, JEEP CONTINUES SELLING THE CAR TO CUSTOMERS. I HAVE CONTACTED FIAT/JEEP/CHRYSLER AND THEY SEEM NOT TO CARE ON THE PROBLEM AND CONTINUE SAYING THEY ARE WORKING TO FIX PROBLEM. PLEASE HELP, FORCE THIS PEOPLE TO MAKE IT RIGHT.
Other or unspecified, May 15, 2015
RECALL P37. WE HAVE BROUGHT OUR VEHICLE INTO THE DEALER, STEW HANSEN DODGE ON HICKMAN AVE IN CLIVE, IOWA IN DECEMBER 2014 AND WAS TOLD IT WOULD TAKE 2 WEEKS TO ORDER THE PARTS TO FIX THE REAR SHOCKS BECAUSE AFTER INSPECTING THE VEHICLE THEY DETERMINED THAT IT WOULD NEED TO BE REPLACED. WE NEVER RECEIVED A CALL FROM THEM ABOUT THE ISSUE. WE CONTACTED THEM AGAIN AND TOOK IT IN TODAY, MAY 15, 2015 TO GET IT FIXED AND THEY NEVER FIXED IT AGAIN BUT WROTE ON THE SHEET THEY ORDERED THE PARTS BUT NEVER TOLD US THEY FAILED TO COMPLETE THE RECALL. THIS LOCATION REFUSES TO FIX OUT VEHICLE.
Other or unspecified, Apr 29, 2015
THE TRANSMISSION IS LATE TO PUT INTO GEAR. IT IS A VERY HARD AND LATE SHIFT. WHEN COMING TO A STOP THE VEHICLE WILL NOT GO AFTER STOP, ALMOST LIKE PUTS ITSELF INTO NEUTRAL AND WITH ENOUGH GAS WILL POP BACK INTO DRIVE. HAS HAPPENED MANY TIMES WHEN COMING OUT INTO TRAFFIC MAKING IT VERY UNSAFE AND NEARLY CAUSING ACCIDENTS. *TR