2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: other or unspecified
283 reports, newest first. Show all
Vehicle speed control, Other or unspecified, Oct 23, 2018
HI I HAVE BROUGHT MY CAR INTO THE DEALERSHIP SEVERAL TIMES AND CONTINUES TO EXPERIENCE THE SAME ISSUES. WHEN I DRIVE (20-25 MPH), THE CAR JOLTS AS IF SOMEONE HAS HIT ME FROM BEHIND ALMOST AS IF THE CAR IS SHIFTING OR DOWNSHIFTING GEARS. WHEN IM APPROACHING A STOP LIGHT AND GRADUALLY SLOWING DOWN WITHOUT MY FOOT ON EITHER THE GAS OR BRAKE, THE CAR JOLTS BACK AND FORTH. THIS ALSO OCCURS WHEN IM DRIVING UPHILL AND DOWNHILL AROUND 20 MPH. I AM SCARED TO DRIVE MY CAR AS THIS IS A RISK THAT I WILL CRASH DUE TO THE SHIFTING. I HAVE BROUGHT THE CAR IN SEVERAL TIMES, THEY HAVE TOLD ME THEY DID A SOFTWARE UPDATE IN WHICH DID NOT WORK, I EXPERIENCE EVERYDAY WHEN I AM DRIVING AND CONTINUE TO BE WORSE EVERYDAY.
Other or unspecified, Oct 17, 2018, crash
TAKATA RECALL. MY JEEP TENDS TO RANDOMLY JERK WHILE DRIVING AND COMING TO STOPS.
Other or unspecified, Oct 12, 2018
MY TRANSMISSION LIGHT TUTNED ON. MY VEHICLE WOULD NOT START. SOMETIMES MY KEY WOULD GET STUCK IN THE IGNITION. MY VEHICLE WOULD STAY STUCK ON REVERSE, NEUTRAL. OR DRIVE. ALL THIS IN A MATTER OF TWO DAYS. DEALERSHIP SAID IT WAS MY TRANSMISSION. TURNED OUT IT WAS MY CONTROL MODULE. STILL HAVING A HARD TIME WITH THE GEARS. THEY FEEL LIKE I AM DRIVING AN OLD CAR. I HAVE LESS THAN 25,000 MI.
Power train, Other or unspecified, Oct 8, 2018
WHEN DRIVING, ENGINE WILL RANDOMLY SHUT OFF AND DISPLAY WILL SHOW "SHIFT TO P THEN TO DESIRED GEAR". AT ONE TIME IT ALSO DISPLAYED "BATTERY LOW VOLTAGE" AGAIN, THIS HAPPENS RANDOMLY IN OUR SUBDIVISION AFTER ACCELERATING FROM A COMPLETE STOP OR TURNING.
Other or unspecified, Oct 7, 2018
MY HORN AND MY CRUISE CONTROL WON'T WORK FOR SOME REASON. I WOULD LIKE TO REQUEST A RECALL SO IT CAN BE REPAIRED PROPERLY. THOSE ARE THE TWO PROBLEMS THAT I'M HAVING WITH MY CAR SO I CAN DRIVE SAFELY AND CAUTIOUSLY. I CARE ABOUT MY SAFETY AND OTHERS WHILE I AM ON THE ROAD.
Power train, Other or unspecified, Engine, Sep 21, 2018
WHEN THE VEHICLE WAS IN MOTION, I WAS ON A CITY STREET, THE VEHICLE RANDOMLY STALLED WHILE DRIVING 10MPH. THE DASH SCREEN STATED, "PLACE IN 'P' THEN SELECT GEAR." I THEN PLACED THE CAR IN PARK AND TRIED TURNING THE IGNITION BUT IT DID NOT START. I HAD TO GET A STRANGER TO JUMP START MY CAR AND EVENTUALLY THE CAR STARTED. THIS HAPPENED A FEW MONTHS AGO AND SINCE THEN THIS HAS HAPPENED TWICE. THE SECOND TIME THIS HAPPENED, VEHICLE WAS IN MOTION WHILE PULLING INTO A GAS STATION ON A CITY STREET AND IT RANDOMLY STALLED. I TURNED THE IGNITION AND IT STARTED UP. THIS IS EXTREMELY DANGEROUS AND THANKFULLY ON BOTH OCCASIONS THERE HAS BEEN NO CAR DRIVING BEHIND ME.
Other or unspecified, Sep 20, 2018
EVERY SINGLE NIGHT, I WILL BE DRIVING AND THE CAR IS IN MOTION AND A LIGHT COMES ON THE DASH THAT SAYS 'SERVICE SHIFTER.' THIS CAR HAS ALREADY BEEN MARKED AS A LEMON FOR THIS SAME EXACT ISSUE, I HAVE TAKEN IT TO THE SHOP 4 TIMES IN THE YEAR I HAVE OWNED IT TO GET THE PROBLEM 'FIXED' AND IT STILL IS MESSES UP.
Electrical system, Seats, Other or unspecified, Sep 14, 2018
THE RADIO AND ALL FUNCTIONS RELATED TO THIS, INCLUDING HEAT/AC, BACK UP CAMERA, ENVIRONMENTAL CONTROLS, HANDS FREE CALLING, INTERMITANTLY GO OFF. SOMETIMES WHEN I START THE CAR, NEED TO WAIT 15 MINUTES OR MORE BEFORE IT STARTS. OTHER TIMES IT FAILS WHEN DRIVING. JEEP DEALER STATED THE RADIO WENT BAD AND NEEDS REPLACING. HE ALSO STATED THAT HE NEEDS TO REPLACE THESE REGULARLY
Electrical system, Other or unspecified, Sep 1, 2018
MY 2014 JEEP CHEROKEE TRAILHAWK STARTED HAVING ISSUES WHERE TRACTION CONTROL WOULD ENGAGE WHEN STOPPED AT A LIGHT AND IT WOULD STAY ON UNTIL THE CAR WAS TURNED OFF. THIS PROGRESSED TO AN INSTANCE WHERE I WAS STOPPED AT A LIGHT AND TRACTION CONTROL ENGAGED WHILE STOPPED AND THE ENGINE STALLED. I TOOK THE CAR TO THE JEEP DEALERSHIP AND THE ONLY CODE WAS TO CHECK WIRE CONNECTIONS, WHICH THEY SAID THEY DID. THE CAR DROVE FINE FOR ABOUT ONE DAY, THEN, WHILE ON THE HIGHWAY, THE DASHBOARD AND RADIO WOULD START TO CUT OUT BRIEFLY AND COME BACK ON. ONCE I WAS OFF THE HIGHWAY AND STOPPED AT A LIGHT, TRACTION CONTROL ENGAGED. AT THE NEXT LIGHT, THE CAR STALLED AGAIN. I USED A CODE READER AND THERE WERE NO CODES AVAILABLE. THIS COULD CAUSE AN ACCIDENT IF THE CAR LOSES POWER WHEN DRIVING AT HIGHWAY SPEEDS.
Other or unspecified, Aug 20, 2018
MY CAR STARTED TO STALL OUT. I TOOK IT TO MY MECHANIC WHO ADVISED THAT THERE WAS NO OIL LEFT AND THAT WAS THE CAUSE. THERE WAS NO OIL LIGHT THAT CAME ON TO INDICATE LOW OIL. I WAS ADVISED THAT MY VEHICLE BURNS OIL 3 TIMES FASTER THAN OTHER VEHICLES AND THAT I WOULD NEED TO CHECK THE OIL EVERY DAY TO MAKE SURE THERE IS ENOUGH IN THE CAR. I WAS ALSO ADVISED TO CHECK IF THERE WERE ANY RECALLS ON MY VEHICLE. I INPUT THE VIN # AND 0 RECALLS CAME OUT. NOW I ALSO HAVE A BURNING SMELL WHEN I DRIVE MY CAR.
Electrical system, Other or unspecified, Engine, Aug 12, 2018
I FIRST EXPERIENCED WHAT FELT LIKE MY TRANSMISSION WASN'T SHIFTING PROPERLY RIGHT AWAY. I NOTICED IT IN LOWER GEARS. I TOOK IT BACK TO THE DEALERSHIP AND THEY SAID EVERYTHING WAS FINE. I THEN STARTED TO EXPERIENCE MY ENGINE RANDOMLY STALLING. I WOULD BE GOING SLOW AND I WAS USUALLY TAKING A RIGHT TURN. I WENT TO TURN ON MY CAR AND IT SAID ENGINE FAILURE. I CALLED THE DEALERSHIP AND THEY SAID TO TOW IT TO THEM. I RECEIVED A CALL THAT THE REASON MY CAR AHUT OFF WAS BECAUSE THERE WASN'T ANY OIL. I HAVE ALL MY RECORDS AND MY OIL HAD BEEN CHANGED AT A DEALERSHIP LESS THAN TWO WEEKS PRIOR. SO THEY PUT OIL IN IT AND SAID I WAS FINE. WITHIN A WEEK MY CAR DIED TURNING RIGHT ON RAIL ROAD TRACKS IN AN INSTERSECTION. WE HAD TO HAVE A POLICE OFFICER COME AND PUSH US OFF THE TRACKS AND WAIT FOR US TO GET TOWED. THE DEALERSHIP TOLD MY THERE WAS A HARNESS THAT NEEDED TO BE REPLACED AND IT WOULD COST $700! THEY SAID THAT HE HARNESS WAS UNDER MY HOOD WHEN I DID RESEARCH IT WAS DISCOVERED THAT IT WAS IN MY TRUNK. THEY SAID IT NEEDED TO BE REPLACED DUE TO WATER DAMAGE. IN MY TRUNK? I DID RESEARCH AND FOUND THIS HARNESS WAS A COMMON ISSUE BUT IT DIDN'T HAVE ANYTHING TO DO WITH THE ISSUES I WAS HAVING. NOW IT IS A YEAR LATER AND WE ARE HAVING THE SAME ISSUE. MY SERVICE LIGHTS WILL TURN ON RANDOMLY. MY ENGINE STALLED ON THE HIGHWAY GOING 70 MPH. I AM AT A LOSS WHAT TO DO. MY TWO YEAR OLD HAS BEEN IN THE CAR WITH ME WHEN THIS HAPPENS AND I JUST WANT TO KNOW MY CAR IS SAFE TO DRIVE.
Other or unspecified, Aug 12, 2018
ALTERNATOR HAS DIED UNDER 40,000 MILES AND REQUIRES REPLACEMENT. VEHICLE IS A V6 3.2L
Steering, Other or unspecified, Jul 15, 2018
ACCORDING TO OWNERS MANUAL AND JEEP, THIS VEHICLE IS DESIGNED AND CAPABLE OF BEING FLAT TOWED BEHIND AN RV. THERE WAS A SUPPLEMENTAL DOCUMENT FROM JEEP ADVISING IF YOU EXPERIENCE A WOBBLE WHEN TOWING YOU NEED KIT 683214AB. THIS NEEDS TO BE MANDATORY AS IT HAPPENED TWICE IN THE LAST MONTH AFTER TOWING THOUSANDS OF MILES, THE JEEP WILL START VIOLENTLY WOBBLING WHEN DRIVING REQUIRING THE RV TO FULLY STOP IN ORDER TO RECOVER. ON THE TWO OCCASIONS, THERE WAS NO WARNING. THE FIRST ISSUE THE CAR WAS SWINGING SO MUCH IT DAMAGED THE REAR PASSENGER CAR TIRE RIM BY HITTING THE CURB. LUCKILY THERE WERE NO BIKERS OR PEDESTRIAN AT THE TIME. THE RV WAS TRAVELING LESS THAN 25 MPH ON FLAT STREET ROADS. THE FIRST TIME WE TURNED A HARD RIGHT AND WAS +200 FROM THE TURN. THE SECOND TIME WE TURNED LEFT AND ABOUT +200 FROM THE TURN. THE JEEP IS CONFIGURED WITH SUPPLEMENTAL BRAKING, LIGHTS, TOW BAR, AND BREAK AWAY KIT. WE TOW IT WITH A 40' DIESEL PUSHER RV ABOUT 34K LBS. MY REQUEST IS TO HAVE JEEP MAKE THIS FIX MANDATORY INSTEAD OF ELECTIVE.
Power train, Other or unspecified, Jun 29, 2018
MY CAR HAS THE FOLLOWING PROBLEMS: IT JUMPS WHEN I REMOVE MY FOOT FROM THE PEDAL RIGHT AFTER I START MY CAR. IT SELF ACCELERATE WHILE I'M DRIVING. JERKS FORWARD WHEN I FIRST START DRIVING THE CAR SUDDEN UNINTENDED ACCELERATION.
Other or unspecified, Engine, May 25, 2018
WHEN SLOWING DOWN NOT COMING TO A FULL STOP THEN ACCELERATING MY CAR DOES NOT WANT TO MOVE. THERE IS AN EXTREME HESITATION, AND THEN BOOM ~ THE CAR JERKS AND FINALLY GOES. THIS HAS BEEN HAPPENING FOR YEARS NOW. I HAVE HAD ALL THE SOFTWARE UPDATES ~ IT IS NO BETTER.
Other or unspecified, Mar 21, 2018
I PULLED OUT OF MY DRIVEWAY IN REVERSE THEN PULLED DOWN MY ROAD IN DRIVE. GOING APPROXIMATELY 5 MPH THE CAR THEN POPPED A MESSAGE SAYING 'SHIFT TO P THEM DESIRED GEAR' THE CAR WAS STILL ON BUT WOULD NOT ACCELERATE EVEN WHEN I DID WHAT THE MESSAGE SAID TO DO. THE SECOND TIME THIS HAPPENED I DID THE SAME THING. BUT THAT TIME THE CAR STOPPED ACCELERATING IN THE MIDDLE OF THE ROAD. TOOK IT TO CHRYSLER FOR THEM TO SAY IT NEEDED AN OIL CHANGE. BUT THE CAR DID IT AGAIN TWICE AFTER THE OIL CHANGE. AND NOW TODAY MARCH 21, 2018 THE CAR DID IT 5 TIMES IN A ROW AND ONCE TWO DAYS PRIOR. EXCEPT THIS TIME EACH TIME THE CAR WAS TURNED BACK ON THE CAR WOULD TURN OVER BUT WOULD ACT LIKE IT WAS FIGHTING TO TURN ON. AS IF I WAS TURNING THE KEY TOO FAR OVER FOR TOO LONG. IT TOOK EACH TIME APPROXIMATELY 40 SECONDS TO FINALLY COME ON AND DRIVE. THE FIFTH TIME THE CAR STOPPED ACCELERATING IN THE MIDDLE OF THE ROAD. EACH TIME THIS HAS HAPPENED THE CAR STAYED RUNNING JUST WOULD NOT ACCELERATE.
Power train, Other or unspecified, Feb 28, 2018
I BOUGHT MY CAR IN MARCH 2014, SINCE THAT TIME MY VEHICLE HAS BEEN IN THE SHOP 7 TIMES FOR THE SAME THING. I HAVE BEEN TO 3 DIFFERENT DEALERSHIPS SINCE MY CAR IS STILL UNDER WARRANTY AND CONTINUE TO HAVE THE SAME PROBLEM. YESTERDAY ON MY WAY HOME ON A MAJOR FREEWAY MY CAR PUT IT SELF IN PARK AND SHUT OFF THIS HAPPENED SEVERAL MORE TIMES UNTIL I PULLED OVER SOMEWHERE SAFE TO GET IT TOWED. I HAVE 2 SMALL CHILDREN AND FEEL THE VEHICLE IS VERY UNSAFE TO DRIVE I HAVE CONTACTED CHRYSLER AS WELL REGARDING THIS MATTER. I WOULD LIKE TO KNOW WHEN IT BECOMES A CONCERN FOR PEOPLE AND THERE FAMILIES FOR SOMEONE TO TAKE ACTION. THE DEALER SHIP REFUSED TO WORK WITH ME AND PUT ME IN A SAFER VEHICLE BECAUSE I AM NOW UPSIDE DONE ON THIS VEHICLE. SO THEY WANTED ME TO MAKE A 900.00 DOLLAR PAYMENT. THIS TO ME SEEMS THAT THE DEALERSHIP AND CHRYSLER ARE MORE CONCERNED WITH MAKING PROFIT AND SALES THEN THEY ARE KEEPING THEIR CUSTOMS SAFE. I HOPE SOMEONE OPENS THEIR EYES TO THESE TYPES OF SITUATIONS. I CALLED THE NATIONAL HIGHWAY TRAFFIC AND SAFETY TO REPORT THIS AND THE LADY ON THE OTHER END OF THE LINE HAD NO CONCERN WITH DEALING WITH IT I ASKED TO SPEAK TO A MANAGER AND WAS SENT TO A VOICE MAIL. GOOD TO KNOW THAT WE HAVE THESE GUYS WATCHING ON BACKS WHEN IT COMES TO THE SAFETY OF FAMILIES.
Other or unspecified, Feb 23, 2018
JEEP ENGINE SHUTS OFF WHILE DRIVING. IT IS EXTREMELY DANGEROUS. THE CAR JUST SHUTS OFF AND NEEDS TO BE PUT IN PARK BEFORE IT CAN BE RESTARTED. IT HAS HAPPENED TAKING TURNS IN TRAFFIC, GETTING ON TO THE FREEWAY, AND WHILE DRIVING IN TRAFFIC. 5X TOTAL.
Other or unspecified, Feb 12, 2018
BEEN HAVING ISSUES WITH MY CAR EVERY TIME I FILL UP. SHORTLY AFTER, THE CAR ACTS AS IF IT WANTS TO SHUT OFF OR IT DOES. A FEW TIMES THE MESSAGE I SAW ON THE DASHBOARD WAS "SERVICE TRANSMISSION". IF I AM DRIVING AND THERE'S NO TRAFFIC, I CAN FEEL THE HESITATION AS IF IT WANTS TO SHUT OFF. IN TRAFFIC IT'S WORSE, ESPECIALLY IF I COME TO A COMPLETE STOP. AFTER A WHILE, THE CAR SEEMS TO RESOLVES THE ISSUE, HOWEVER, IT HAPPENS AGAIN WHEN I HAVE TO REFILL THE CAR.
Other or unspecified, Engine, Feb 10, 2018
I WAS CLEANING MY DRIVEWAY AND NOTICED A HUGE PUDDLE OF OIL UNDERNEATH MY 2014 JEEP CHEROKEE. UPON FURTHER INSPECTION I NOTICED A SUBSTANTIAL AMOUNT OF OIL PUDDLED UP AROUND THE OIL COOLER ASSEMBLY. OIL IS SPLASHING ALL OVER MY ENGINE COMPARTMENT INCLUDING THE EXHAUST. I'M CONCERNED OF A FIRE STARTING SO I'LL HAVE TO REPAIR IT RIGHT AWAY. THE COMPLAIN IS SIMPLY THIS: THE VEHICLE IS BARELY 4 YEARS OLD AND HAS A MAJOR PROBLEM SUCH AS THIS. IT COULD BE A VERY BIG SAFETY RISK AND HAVE READ UP AS IT SEEMS TO BE CONFINED TO THE YEAR 2014 OF SIMILAR ENGINE SIZE OR TYPE SUCH AS 3.2 OR 3.6 L V 6 ENGINES.
Other or unspecified, Feb 7, 2018
VEHICLE PURCHASED 3/20/14 AC/HEATER UNIT SMELLS FOUL, BLOWS MOLDY AIR INTO THE CABIN AND DRIVER'S AND PASSENGERS FACES THIS PROBLEM BEGAN UPON PURCHASE WAS COMPLAINED ABOUT AT ALL SUBSEQUENT SERVICES, THEY SPRAYED FRIGI-FRESH INTO UNIT , WHICH MADE PASSENGERS SNEEZE, THAT ONLY LASTED MAYBE A WEEK, THEN PROBLEM RETURNED DEALER FINALLY CHANGED CABIN FILTER AFTER 2 1/2 YEARS, HOWEVER PROBLEM RETURNED, THEY CHECKED DRAIN PLUG, IT WAS CLOGGED AS WELL, SO THEY UNCLOGGED HOWEVER, THIS PROBLEM STILL EXISTS TO THE PRESENT, 2/2018, BLOWING BACTERIA RIDDEN AIR INTO THE OCCUPANTS FACES, UNABLE TO RELIABLY USE THIS EQUIPMENT WITHOUT NOXIOUS FUMES CONTAMINATING THE CABIN DEALER NOT PRO-ACTIVE IN REMEDYING THIS PROBLEM SERVICE INVOICES ARE AVAILABLE
Power train, Other or unspecified, Feb 7, 2018
PURCHASED 3/20/14 TRANSMISSION ISSUES STARTED AT APPROX. 5200MI DELAYED SHIFT, SHARP HARD SHIFT AT LOW SPEEDS , IE. UNDER 25MPH , INTERMITTENT, NON-PREDICTIVE OCCCURENCE EVERY COUPLE OF WEEKS, THEN BEGAN TO INCREASE FREQUENCY, PROBLEM PERSISTED EVEN AFTER SOFTWARE UPGRADES AND GOT WORSE AFTER MOST RECENT SOFTWARE UPGRADE, TRANSMISSION SHIFTING WAS ALL OVER THE BOARD IN DELAYED, SHORT AND ROUGH SHIFT ALONG WITH LURCHING FORWARD ON OCCASION DEALER HAS NOT BEEN EFFECTIVE OR PRO-ACTIVE IN DEALING WITH THIS ISSUE, TRANSMISSION IS NOT PERFORMING AS DESIGNED IS MAL-FUNCTIONING ALMOST ON A DAILY BASIS, THE LURCHING, LUNGING FORWARD IS A DEFINITE SAFETY HAZARD, ONCE IT ALMOST LURCHED INTO THE CAR AHEAD OF ME SERVICE INVOICES ARE AVAILABLE
Other or unspecified, Jan 26, 2018
VEHICLE TRANSMISSION SHIFTING TO NEUTRAL WHILE DRIVING ON THE FREEWAY. HAS HAPPENED A TOTAL OF 6 TIMES EACH TIME BEING 'REPAIRED' WITH WHAT THE MANUFACTURER RECOMMENDS AND NEVER FIXES THE PROBLEM. REOCCURS AT MAX DRIVING 100 MILES AFTER BEING FIXED. THESE 9 SPEED TRANSMISSIONS ARE NOTHING BUT SAFETY HAZARDS AND NEED TO BE TAKEN OUT OF ALL VEHICLES BEFORE MORE FATALITIES AND INJURIES OCCUR. THE MANUFACTURER COULD EASILY BE FOUND GUILTY OF NEGLIGENCE, PRODUCT LIABILITY, AND RECKLESS ENDANGERMENT AS IT'S BEEN 4 YEARS WITH ABSOLUTELY NO FIXES AND PLACING BLAME ON THE DRIVERS OF THE VEHICLES.
Power train, Other or unspecified, Electronic stability control (ESC), Jan 17, 2018
TRANSMISSION SHIFTING PROBLEM AGAIN THE OUTER MODULE WAS REPLACED BECAUSE TRANSMISSION LOCKED UP THROUGH THE DEALERSHIP I PURCHASED IT FROM WORKED WELL NOW IT'S STARTING TO DO IT ALL OVER AGAIN ! NOTE DEALERSHIP HAS ALL DOCUMENTATION ALSO THERE WAS FORMER COMPLAINTS FILE WITH CHYSLER ON THIS SITUATION BEFORE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Power train, Other or unspecified, Engine, Jan 5, 2018
MY JEEP CHEROKEE 2014 HAS BEEN HAVING ENGINE PROBLEMS SINCE I BOUGHT IT. LAST NIGHT WAS THE WORST EXPERIENCE, THATS WHY IM HERE. I WAS ON THE HIGHWAY AND THE JEEP JUST STARTED TO BRAKE ON ITS OWN. I WAS SLIDING IN THE SNOW AND ALMOST FLIPED. I WAS ABLE TO CONTROL THE JEEP. I HAD TROUBLE PULLING IT TO THE SHOULDER OF THE HIGHWAY. HAD TO FORCE DRIVE TO THE SIDE. WOULD NOT GO ON REVERSE. WHEN THE TOWN TRUCK ARRIVED,HE HAD TROUBLE PUTTING IT ON TOW TRUCK. THIS PROBLEM NEEDS TO BE LOOKED AT BEFORE SOMEONE DIES OVER SOMETHING THAT COULD HAVE BEEN FIXED.