2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: other or unspecified
283 reports, newest first. Show all
Power train, Other or unspecified, Dec 27, 2017
A COUPLE OF WEEKS AGO WHILE DRIVING ON A CITY STREET, I WENT FROM A STOP SIGN AND DROVE ABOUT 20 YARDS WHEN MY SUV BEGAN TO STRUGGLE TO SHIFT AND I ULTIMATELY CAME TO A COMPLETE STOP AND ALL THE SERVICE LIGHTS CAME ON. I ATTEMPTED TO CONTINUE BUT COULD NOT GO FORWARD EVEN THOUGH THE RPMS WERE REVVING. I PUT IT IN PARK AND WAITED A FEW MINUTES. THEN I PUT IT IN DRIVE AND IT STRUGGLED TO SHIFT BUT I WAS ABLE TO MOVE FORWARD AND MAKE IT TO WHERE I WAS GOING. LATER IN THE DAY IT WAS LABORING TO ACCELERATE MAINLY ON CITY STREETS, NOT SO MUCH ON THE HIGHWAY. SINCE THEN IT HAS BEEN RUNNING NORMAL, BUT I FEAR IT'S GOING TO HAPPEN AGAIN.
Electrical system, Exterior lighting, Other or unspecified, Dec 17, 2017
LEFT VISOR NO POWER ALSO GARAGE DOOR OPENER NO POWER WIRES SMELLED LIKE THEY WERE BURNING WHILE DRIVING JEEP LATER I FOUND OUT NO POWER LEFT VISOR & GARAGE DOOR OPENER NO POWER
Other or unspecified, Engine, Dec 14, 2017
AFTER FILLING UP THE GAS TANK, I WAS STOPPED AT A RED LIGHT. MY CAR STARTED BUCKING, SHAKING AND THE SERVICE TRANSMISSION AND ENGINE LIGHTS CAME ON. THE CAR TOLD ME TO PUT IT IN PARK AND TURN IT OFF. IT WOULD BUCK EVERY TIME I TRIED TO GO FROM A STOPPED TO STARTING POSITION. I WAS STOPPED AT A RED LIGHT ON A BUSY CITY STREET, AT A BUSY INTERSECTION AT NIGHT AND TERRIFIED THAT I WAS GOING TO GET REAR ENDED.
Other or unspecified, Nov 7, 2017
MY JEEP IS HAVING TRANSMISSION ISSUES. IT IS DISPLAYING THE SERVICE SHIFTER ON MY DASHBOARD AND HAVING DIFFICULTIES SHIFTING INTO DRIVE. THE LAST TIME IT WORKED MY CAR AUTOMATICALLY TURNED THE EMERGENCY BRAKE ON WHILE I WAS DRIVING TO!!! I HAVE EXACTLY 40,000 MILES.....
Power train, Other or unspecified, Oct 24, 2017
THE CAR DOES NOT FALL INTO THE PROPER GEAR AND OFTEN SEEMS LIKE THE GEAR HAS FALLEN INTO NEUTRAL AND REVS UP ALTHOUGH THE GEAR SHIFT KNOB IS IN DRIVE. MOREOVER THE BUTTON ON THE GEAR SHIFT KNOB HAS FALLEN OFF WITHOUT ANY SIGNS OF DAMAGE. REPORTED THE PROBLEM TO THE DEALER BUT DEALER SAYS THE WHOLE GEAR ASSEMBLY NEEDS TO BE REPLACED WITH PARTS COST OF ABOUT $75 AND A LABOR COST OF ABOUT $145 TOTALLING ABOUT @225. THE ISSUE WAS REPORTED ON THE 37TH MONTH OF VEHICLE PURCHASE AND THE DEALER WAS NOT READY TO APPLY ANY CONSIDERATION AND CONFIRMED THAT THE CHARGES NEED TO BE PAID SINCE THE VEHICLE IS OUT OF WARRANTY BY A MONTH
Other or unspecified, Engine, Fuel/propulsion system, Oct 4, 2017
THE VEHICLE SHUT OFF WITHOUT ABILITY TO STEER OR SHIFT IN THE MIDDLE OF DRIVING. THIS HAS HAPPENED WHILE DRIVING ON 3 SEPARATE OCCASIONS WITHOUT RESOLUTION OR EXPLANATION FROM MECHANICS OR SERVICE MANAGERS AS TO WHY IT'S HAPPENED. THERE IS ALSO JERKING OR SHUDDERING AT VEHICLES WITHOUT UNDERSTANDING OR RESOLUTION ON SPORADIC OCCASIONS.
Other or unspecified, Sep 6, 2017
MY JEEP HAS A HARD SHIFT EVER SINCE WE BOUGHT IT IN 2014. I'VE TAKEN IT TO THE DEALERSHIP SEVERAL TIME AND THEY CAN'T FIX IT. THEY HAVE RECORD OF HOW MANY TIMES I'VE BROUGHT IT IN.
Other or unspecified, Sep 2, 2017
THE VEHICLE LURCHES FORWARD WHEN I COME TO A COMPLETE STOP AND ENTIRE CABIN ALSO VIBRATES WHEN STOPPED. I CAN FEEL SOME THING IS WRONG AS I AM DRIVING, AS IF THE GEARS AREN'T SHIFTING APPROPRIATELY WHILE DRIVING CITY STREETS. VEHICLE IS USED AND PURCHASED THROUGH CARMAX ABOUT A YEAR AGO. HOWEVER I'VE BEEN HAVING ISSUES 4-6 MONTHS OF PURCHASING AND HAVE TAKEN IT TO A DEALERSHIP SEVERAL TIMES AND FINALLY BACK TO CARMAX, CARMAX ADVISED THEY COULDN'T DO ANY THING, THE PROBLEM (WHATEVER IT WAS) WOULD HAVE TO BE HANDLED THROUGH A JEEP DEALERSHIP.
Other or unspecified, Aug 19, 2017
REALLY BAD PROBLEM WITH TRANSMISSION AS LONG AS YOU'RE DRIVING IT JUST SAYS SERVICE TRANSMISSION AND IT'S GETTING STUCK IS NOT GOING WHATEVER YOU TURN IT OFF AND THEN TURN IT ON EVERYTHING LOOKS GOOD I SEND IT TWICE IN THE DEALER THEY SAYING BRING IT IN THAT MOMENT I LIVE AN HOUR FAR FROM DEALER AND THAT'S HAPPENING EVERY DAY AND AS LONG AS I'M GOING TO THE DEALER THEY SAYING EVERYTHING LOOKS GOOD
Other or unspecified, Electronic stability control (ESC), Jul 31, 2017
WHEN FLAT TOWING OUR 2014 JEEP CHEROKEE WITH ACTIVE DRIVE II ON A ROUGH ROAD AT A SPEED OF APPROXIMATELY 45 MPH, THE CAR VIBRATED SO BADLY IT SHOOK OUR 30,000 LB MOTORHOME SO BADLY THAT WE HAD TO COMPLETELY STOP THE RIG AND THEN RESUME MOVEMENT. THE SECOND TIME THIS HAPPENED WE WERE ON HWY 116 NEAR PETALUMA, CA AND WE WERE IN HEAVY TRAFFIC AND THE ROADWAY HAD NO VERGE. IT WAS ONLY BY LUCK THAT WE DID NOT WRECK OR CAUSE A WRECK. OWNER FORUMS INDICATE THIS HAS HAPPENED TO OTHER JEEP CHEROKEE OWNERS. WHY DOESN'T CHRYSLER MOTORS HAVE TO FIX THIS? WE COULD HAVE BEEN KILLED OR KILLED SOMEONE. THIS HAPPENED THREE TIMES IN THE SAM GENERAL AREA BUT THERE WAS NO SAFE PLACE FOR US TO PULL OVER AND DISCONNECT THE JEEP. PLEASE HELP US.
Other or unspecified, Jul 15, 2017
I AM REPORTING A VERY UNSAFE LIFE THREATENING CONDITION , MY VEHICLE RANDOMLY STALLS OUT AND WILL NOT RESTART FOR SEVERAL MINUTES. THE FIRST TIME IT HAPPENED I HAD IT TOWED TO THE DEALERSHIP BECAUSE I WAS AFRAID TO DRIVE IT. THEY INFORMED ME THAT JEEP HAD A SERVICE BULLETIN FOR THIS EXACT CONCERN AND THEY HAD FIXED IT BY REPROGRAMMING THE PCM. I PICKED UP THE VEHICLE AND ABOUT 4 DAYS LATER THE SAME THING HAPPENED WHILE TURNING THROUGH A BUSY INTERSECTION ALMOST CAUSING A MULTI VEHICLE COLLISION.SECONDS BEFORE THE STALL THE RED ETC LIGHT CAME ON. AFTER THE RESTART THE ETC LIGHT IS OFF AND THE CEL IS ON AND THE ENGINE FEELS LIKE IT HAS REDUCED OR NO POWER. THE STALL ALWAYS SEEMS TO HAPPEN ON A TURN. MY VEHICLE IS CURRENTLY AT THE DEALER BUT IT APPEARS THAT THEY HAVE NO IDEA WHAT IS HAPPENING. THIS VEHICLE IS UNSAFE TO DRIVE AND IMPOSES A SAFETY RISK TO EVERYONE ON THE ROAD.
Other or unspecified, Engine, Jun 12, 2017
HELLO, MY 2014 CHEROKEE SPORT, 38K MILES, 2 WHEEL DRIVE, HAS SHUT OFF ON TWO DIFFERENT OCCASIONS WITHIN A 5-DAY PERIOD, WITHOUT WARNING AS I WAS DRIVING ON A BUSY ROAD. SEVERAL WARNING LIGHTS FLASHED ON THE DASH AND SUDDENLY THE CAR TURNED OFF. I BOUGHT IT USED 6 MONTHS AGO. THERE WAS A RECALL #S55 FOR THE TRANSMISSION, PART SOFTWARE AND PART HARDWARE, THAT WAS REPORTED TO BE COMPLETE WHEN I PURCHASED THE VEHICLE, BUT IT SOUNDS LIKE IT MAY NOT HAVE BEEN COMPLETED SINCE I AM STILL EXPERIENCING RANDOM LOSS OF POWER TO THE VEHICLE. OR, PERHAPS THE SOFTWARE UPGRADE PART OF THE RECALL WAS COMPLETE, BUT THE PART WAS STILL NOT FIXED. THE LOCAL SHOP COULD NOT FIND ANYTHING, OF COURSE, AND THE DEALER SAID THAT THE PROBLEM WAS THAT THE LAST OIL CHANGE (2K MILES AGO) WAS WITH SEMI SYNTHETIC RATHER THAN SYNTHETIC OIL, AND THAT I NEEDED TO GET THE OIL CHANGED. THAT IS ONE OF THE MOST BIZARRE THINGS I HAVE EVER HEARD AS A CAUSE FOR ENGINE CUTTING OFF. ANY IDEAS? IT FEELS LIKE A DEATH TRAP AND I AM TOO AFRAID TO DRIVE IT. AFTER TWO CAR SHOPS HAVE ATTEMPTED TO FIND AN ISSUE AND STILL TELL ME THAT "EVERYTHING CHECKS OUT FINE" (OTHER THAN THE OIL) I AM AT A LOSS.
Power train, Electrical system, Other or unspecified, May 14, 2017
WHEN I PUSH THE GAS PEDAL TO ACCELERATE THE VEHICLE DOES NOT SPEED UP FOR SOME TIME, I CAN HAVE THE GAS PEDAL PUSHED TO THE FLOOR AND THERE IS A VERY LONG LAG TIME FOR THE CAR TO SPEED UP AND SWITCH GEARS, IT IS EXTREMELY DANGEROUS, I HAVE PUT IN REVERSE SEVERAL TIMES TO BACK OUT OF MY GARAGE AND THE CAR WILL NOT GO IN REVERSE, THE ENTIRE CAR THUMPS BACK AND FORTH AND HESITATES AND TAKES SOME TIME TO GET IN GEAR, MY RADIO HAS STOPPED WORKING TWICE, TOUCH SCREEN BLACKED OUT RECENTLY WHILE IN MOTION, WHEN ATTEMPTING TO PASS A CAR I CAN NOT SAFELY GET MY SPEED UP, ITS A REAL LEMON AND DANGEROUS, I AM WAITING TO GET REAR ENDED, PUSHING ON GAS PEDAL AND ENGINE REVS UP REAL LOUD BUT CAR DOES NOT ACCELERATE LIKE A NORMAL CAR WOULD, PURCHASED 7 MONTH AGO AND SEEMS TO BE HAVING MORE ISSUES EVERY DAY, WAS IN A DRIVE THROUGH WITH CAR ON, FOOT ON BRAKE, AND CAR IN DRIVE AND TOOK FOOT OFF BRAKE AND HIT GAS PEDAL AND CAR DID NOT GO LIKE IT WAS IN NEUTRAL, I HAD TO PUT IN PARK, TURN OFF AND TURN ON AGAIN TO PUT IN DRIVE, THIS VEHICLE IS NOT SAFE, WILL TAKE IT IN FOR RECALL REPAIR TOMORROW AND IF NOT REPAIRABLE WILL BE TRADED, DO NOT PURCHASE, LOOKS NICE BUT TERRIBLE TRANSMISSION
Power train, Other or unspecified, Mar 24, 2017
VEHICLE MAKES A LOUD WHISTLING NOISE WHEN THE VEHICLE STARTS UP, IS IDLE, AND WHEN IT ACCELERATES VEHICLE ALSO JERKS WHEN IT SHIFTS GEARS.
Power train, Other or unspecified, Mar 20, 2017
WHILE DRIVING IN THE PAST WEEK AND A HALF THE VEHICLE HAS TURNED OFF ON ME 5 TIMES. THE FIRST 3 TIMES I WAS DRIVING ON THE STREET LUCKILY I WAS ABLE TO COAST TO THE SIDE 2 OF THE TIMES, NOT SO LUCKY THE OTHER AS I WAS STUCK IN A ROUNDABOUT. THE LAST TWO TIMES OCCURRED BACK TO BACK ON SUNDAY MARCH 19, 2017 ONCE I PULLED OUT OF MY PARKING SPOT. I HAVE PHOTOS OF WHAT HAPPENS. MONDAY MARCH 21, 2017 THE TRANSMISSION LIGHT CAME ON. I HAVE NOT TRIED TO DRIVE IT YET, BUT I WILL BE TAKING IT TO THE JEEP DEALERSHIP HERE IN ELK GROVE, CA. I TRIED TO TAKE THE PICTURES AS SOON AS IT HAPPENED. VEHICLE DID NOT TURN OFF THE DAY OF THE TRANSMISSION LIGHT. ALSO ON FRIDAY MARCH 18, 2017 I WAS COMPLETELY LOCKED OUT OF THE VEHICLE, MY KEY FOB DID NOT WORK AND I WAS UNABLE TO GET INTO THE CAR. IT FINALLY UNLOCKED AN HOUR AFTER I WAS STUCK OUTSIDE OF MY GYM AT 1AM IN THE MORNING.
Electrical system, Structure, Other or unspecified, Feb 28, 2017, fire
I STARTED MY CAR TO WARM IT UP AND IN ABOUT FIVE MINUTES TIME THE CAR WAS ON FIRE. THE VEHICLE WAS PARKED IN FRONT OF MY HOME. THE FIRE DEPARTMENT WAS CALLED AND WAS ABLE TO PUT IT OUT. JUST A FEW DAYS AGO MY INSURANCE COMPANY TOLD ME THE CAUSE WAS DUE TO AN ELECTRICAL MALFUNCTION. THE CAR WAS A COMPLETE LOSS.
Power train, Electrical system, Other or unspecified, Jan 30, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR RESOLUTION TO A RECALL RELATED TO A TRANSAXLE WIRE HARNESS REPLACEMENT. AFTER THE WIRE HARNESS WAS REPLACED, THE CONTACT STATED THAT THE VEHICLE STOPPED ACCELERATING. WHILE DRIVING 30 MPH, THE VEHICLE BEGAN SLOWING DOWN AND EVENTUALLY STOPPED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHILE DRIVING. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 41,000. UPDATED 05/30/17*LJ UPDATED 10/6/2017*JS
Other or unspecified, Engine, Dec 19, 2016
REPORTED OUR PROBLEM IN MAY 2016 -- RECEIVED A RECALL NOTICE MONTHS AFTERWARD, HOWEVER, DEALERSHIP SAID "DIDN'T APPLY TO OUR VEHICLE" - WE HAD EXACT STATED PROBLEM ON THE RECALL NOTICE - SO CONFUSED, FRUSTRATED, NOT TO MENTION AFRAID TO TAKE VEHICLE ON LONG TRIPS ON EXPRESSWAYS - WE RENT CARS FOR THIS (OUR PROBLEM: VEHICLE TURNED "OFF" COMPLETELY IN THE MIDDLE OF A BUSY EXPRESSWAY - WE ARE LUCKY TO BE ALIVE!)
Other or unspecified, Dec 13, 2016
WHEN TOWED BEHIND MY 2012 FLEETWOOD CLASS A MOTORHOME WHEN YOU HIT A BUMP ON THE ROAD THE JEEP STARTS TO WOBBLE BACK AND FORTH UNCONTROLLABLY . THE ONILY WAY TO STOP THE WOBBLE IS TO STOP THE MOTORHOME AND JEEP IN THE ROAD AND THEN CONTINUE ON AFTER YOU CHECK EVERYTHING OUT. THIS HAPPENED 6-8 TIME FROM MAINE TO NY.1
Other or unspecified, Nov 15, 2016
WHILE DRIVING I FELT A SLIGHT VIBRATION AND MOMENTS LATTER THE CAR WOULD TRY TO SHUT DOWN WHILE LOSING POWER. AFTER SHUTTING DOWN THE CAR WOULD NOT START AGAIN.
Other or unspecified, Nov 15, 2016
I WAS DRIVING DOWN HIGHWAY RT. 18 S AT 8:30PM ON THURSDAY NOVEMBER 10TH WHEN MY PANORAMIC SUNROOF EXPLODED. IT RAINED GLASS THROUGHOUT THE INTERIOR OF MY VEHICLE HITTING MYSELF AND MY 6 YEAR OLD IN THE BACK SEAT. I WAS TRAVELING APPROXIMATELY 70 MPH WHEN I HEARD THE EXPLOSION AND PULLED OFF THE HIGHWAY TO A SHOULDER. MY FIANCE WAS FOLLOWING ME AND GLASS SPRAYED HIS CAR AS WELL. THE POLICE WERE CALLED AS WELL AS A TOW TRUCK. THE POLICE FILED A REPORT AND CHECKED THE CAR FOR ANY OBSTRUCTIONS.
Electrical system, Other or unspecified, Oct 15, 2016
BOUGHT THIS CAR USED JANUARY 1, 2016. THE PREVIOUS OWNER HAD IT FOR A YEAR AND A HALF. GREAT CONDITION, ABOUT 40,000 MILES ON IT, CARFAX CHECKED OUT AND I BOUGHT IT FROM A CHRYSLER DEALERSHIP. ON OCTOBER 12, 2016, LEAVING WORK FOR THE DAY, I DROVE ABOUT A BLOCK AND THE CAR SHUT OFF ON ME AS I WAS LEAVING A STOPPED POSITION. I HAD TO PUT ON MY EMERGENCY LIGHTS AND HAVE CARS GO AROUND ME UNTIL IT FINALLY TURNED BACK ON AFTER SEVERAL MINUTES OF PRESSING THE START BUTTON. LUCKILY, ALL THREE TIMES THIS HAPPENED AT A STOP ON CITY STREETS, BUT THERE'S NO WAY OF KNOWING IF THIS WOULD HAPPEN ON THE INTERSTATE. BUT EVEN SITTING STALLED IN THE ROAD PUTS ME AT RISK IF A CAR BEHIND ME WERE TO NOT EXPECT A STOPPED CAR AND CRASH INTO ME. I HAD THIS SAME ISSUE BACK ON APRIL 11, 2016 & JULY 7TH. THE DEALERSHIP ON THOSE OCCASIONS DETERMINED THAT WAS A SENSOR THAT WAS 'OVER SENSITIVE' SAYING THE OIL LEVELS WERE LOW AND IT WAS SHUTTING THE CAR OFF AS A PRECAUTION. THEY ASKED FOR ME TO COME BACK IN EVERY 2,500 MILES TO READJUST THE SENSOR. THAT'S INCREDIBLY INCONVENIENT FOR MY BUSY LIFESTYLE AND IT'S ALREADY BEEN IN THE SHOP FOR THIS REASON FOR TWO WEEKS. TODAY IS THE OCT. 15TH AND I WON'T HAVE A CHANCE TO EVEN SCHEDULE AN APPOINTMENT FOR A WEEK. WE BOUGHT THIS CAR BECAUSE WE'RE PLANNING ON STARTING A FAMILY, WITH ALL OF THE ISSUES I'M HAVING, I'M NOT EVEN COMFORTABLE GIVING FRIENDS A RIDE. I LOVE THIS CAR, BUT FEEL REALLY RIPPED OFF BY BEING SOLD A CAR WITH PROBLEMS THEY WON'T OR FIX. BECAUSE I DON'T FEEL SAFE, I AVOID THE INTERSTATE AND DON'T FEEL COMFORTABLE TAKING THIS CAR ON ANY TRIPS TOO FAR FROM HOME. ALSO WOULD LIKE TO NOTE THAT ON THE FIRST OCCASION OF TAKING THIS CAR TO THE DEALERSHIP, THEY HAD TO UPDATE TWO PAGES OF SOFTWARE UPDATES AND TWO SAFETY RECALLS THEY HAD NOT DONE BEFORE I PURCHASED THE VEHICLE FROM THEM. THEY DID TAKE CARE OF THIS AT THAT VISIT.
Power train, Other or unspecified, Oct 15, 2016
2014 JEEP CHEROKEE TRANSMISSION JERKS. TOOK IT TO THE DEALER AND THEY CLAIM IT'S WORKING AS INTENDED BECAUSE IT'S A NEW TECHNOLOGY. THIS TRANSMISSION JERKS AND IS VERY SLUGGISH. I ALMOST HAD AN ACCIDENT TURNING LEFT AT A BUSY INTERSECTION. THE CAR DID NOT WANT TO ACCELERATE. LUCKILY INCOMING TRAFFIC SLOWED DOWN ENOUGH FOR ME TO PASS. I FAIL TO BELIEVE THAT THIS IS NORMAL AND ALSO FAIL TO BELIEVE THAT THERE'S NOTHING THE DEALER CAN DO. APPARENTLY THERE ARE THOUSANDS OF OTHER CHEROKEE OWNERS WITH THE SAME PROBLEM. ADD ME TO THE LIST. ANY SUGGESTIONS ON WHAT ELSE I CAN DO?
Other or unspecified, Oct 6, 2016
I BROUGHT MY JEEP IN FOR THE SAFETY RECALL R40 RADIO SECURITY VULNERABILITY ON 9/16/16. THEY TRIED TO DO THE SOFTWARE UPDATE 5 TIMES OVER 4 AND HALF HOURS. THE RESULT OF THE FAILURE IS NOT HAVING ACCESS TO THE IN CAR PHONE/RESCUE SYSTEM, NO NAVIGATION, NO BLUE TOOTH, NO RADIO OR MUSIC ACCESS AND NO CONTROL OVER THE HEAT/AIR VENTS, SEAT WARMERS OR STEERING WHEEL WARMER. I WAS TOLD THEY NEEDED TO REPLACE THE RADIO. THEY TOLD ME IT TAKES ABOUT 3-5 DAYS. I FOLLOWED UP WITH THEM WEDNESDAY 9/21/16, THURSDAY 9/22/16 AND FRIDAY 9/23/16, AS THEY TOLD ME IT WAS ON THE WAY AND I SHOULD JUST TRY BACK THE NEXT DAY. ON FRIDAY 9/23/16 I WAS ADVISED THE PART WAS BACK ORDERED AND WOULD NOT BE THERE UNTIL THE 1ST WEEK IN OCTOBER. ON TUESDAY 10/4 I WAS ADVISED IT STILL HAD NOT SHIPPED AND THEY EXPECTED IT SOME TIME NEXT WEEK. THURSDAY 10/6 I WAS ADVISED IT'S NOT SCHEDULED TO SHIP UNTIL 10/18. THE CONTINUOUS LIES ABOUT WHEN THIS WILL BE FIXED ARE EXASPERATING. I FEEL UNSAFE IN MY CAR NOW AND I HAVE A 45 MILE COMMUTE TO AND FROM WORK. I ALSO PAY FOR SIRIUS RADIO AND HAVE BEEN UNABLE TO USE IT SINCE THIS HAPPENED.
Power train, Electrical system, Other or unspecified, Sep 29, 2016
ON WEDNESDAY MORNING, AUGUST 24TH, 2016, MY WIFE WAS DRIVING OUR 2014 JEEP CHEROKEE LATITUDE IN TRAFFIC WHEN FOR AN UNKNOWN REASON THE VEHICLE STOPPED DEAD, NO WARNING, NO COASTING TO A STOP, AN IMMEDIATE VERY ABRUPT STOP. THE STEERING WHEEL LOCKED UP, THE FRONT WHEEL DRIVE SYSTEM LOCKED UP, THE VEHICLE WAS UNRESPONSIVE TO ANY DRIVER COMMANDS. MY WIFE HAD TO SEEK ASSISTANCE IN MOVING THE VEHICLE TO A SAFE LOCATION OUT OF THE TRAFFIC LANES. WE SERIOUSLY BELIEVE THAT THIS UNINTENDED AND UNCONTROLLABLE VEHICLE ACTION IS A SAFETY ISSUE INHERENT WITHIN THIS MODEL OF 2014 JEEP CHEROKEE. UPON DIAGNOSIS BY THE LOCAL FCA DEALER, WE WERE INFORMED THAT THE VEHICLES OEM BATTERY FAILED THE LOAD TEST AND WOULD BE REPLACED UNDER THE JEEP FACTORY WARRANTY, BATTERY PART NUMBER BB94R750-AA. THE DEALERS SERVICE REPRESENTATIVES SEEMED TO BE UNCONCERNED WITH WHAT IN OUR OPINION IS A SERIOUS DESIGN FLAW WITH THIS VEHICLE. THE VEHICLE HAS RECEIVED 3 PREVIOUS SOFTWARE UPDATES UNDER FACTORY WARRANTY DUE TO SAFETY RECALLS.