2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: vehicle speed control
185 reports, newest first. Show all
Power train, Vehicle speed control, Engine, Oct 15, 2018
I WAS STOPPED AT A LIGHT. WHEN I DEPRESSED THE ACCELERATOR, WARNING LIGHTS FLASHED ON MY DASH, THE ENGINE STALLED AND A MESSAGE TO "SHIFT TO P THEN DESIRED GEAR". CAR WAS HARD TO START AFTERWARDS, ISSUE HAPPENED 3 MORE TIMES ON THE WAY BACK HOME (LESS THAN 1 MILE). CAR HAS BEEN BROUGHT TO MECHANIC FOR DIAGNOSTIC TESTING. I DID RESEARCH ONLINE AND THIS APPEARS TO BE A KNOWN ISSUE WITH THE TRANSMISSION. HOPEFULLY WILL STILL BE COVERED UNDER WARRANTY.
Power train, Vehicle speed control, Engine, Oct 7, 2018
I WAS IN THE TURNING LANE TO TURN INTO A GROCERY STORE AND WHEN I ACCELERATED TO TURN MY JEEP ACCELERATED THEN THE CHECK ENGINE LIGHT CAME ON THE SERVICE TRANSMISSION LIGHT, TRACTION CONTROL LIGHT, SERVICE PARKING BRAKE LIGHT,THERE WERE SEVERAL LIGHTS THAT CAME ON AND MY JEEP WAS STILL RUNNING BUT STOPPED ACCELERATING AS I WAS TURNING INTO THE STORE ON A BUSY 4 LANE ROAD AND I WAS PUSHING THE GAS BUT THE VEHICLE WOULD NOT MOVE I COASTED INTO THE START OF THE PARKING LOT WHERE IT WAS NOW TELLING ME TO SHIFT MY CAR INTO PARK AS I DID THEN SHIFTED BACK TO DRIVE AND TRIED TO FINISH PULLING INTO THE STORE PARKING LOT AND STILL NOTHING. SO I PUT THE VEHICLE INTO PARK SHUT IT OFF SAT FOR A MIN TURNED IT BACK ON PLACED IT BACK IN DRIVE THE CHECK ENGINE LIGHT WAS STILL ON SO I DROVE IT TO THE NEAREST AUTO ZONE TO GET THE CODE CHECKED BECAUSE IT WAS A SUNDAY (TODAY 10/7/18) AND THE DEALER SHIP IS CLOSED. THEY WERE UNABLE TO FIND A CODE AND ONCE THE JEEP WAS TURNED BACK ON ALL LIGHTS WERE OFF. I DROVE IT HOME AND PARKED IT AND I AM TAKING IT TO THE DEAL SHIP TOMORROW. 2 WEEKS AGO THURSDAY SEPT 27TH MY CAR STALLED AND SHUT OFF AT A STOP LIGHT WHILE TAKING MY KIDS TO SCHOOL THE MORNING AFTER FILLING MY CAR WITH GAS. IT STARTED BACK UP IMMEDIATELY THEN SHOOK LIKE IT MAY DIE AGAIN THEN NOTHING. NO LIGHT INDICATORS AT ALL CAME ON DURING THAT INCIDENT SO I FIGURED IT COULD HAVE BEEN BAD GAS AND THOUGHT NOTHING OF IT SINCE I DIDN'T HAVE ANY OTHER TROUBLE TIL TODAY. MY CHILDREN WERE WITH ME BOTH TIMES AND WE GOT LUCKY THIS INCIDENT THAT HAPPENED TODAY SUNDAY OCT 7TH 2018 WE DID NOT GET HIT BECAUSE I BARELY MADE IT INTO THE PARKING.
Vehicle speed control, Engine, Oct 3, 2018
ON SEVERAL OCCASIONS, THIS CAR HAS JUST STOPPED WHILE IN MOTION. DASHBOARD LIGHTS LIGHT UP, GET TRANSMISSION WARNING. HAVE TAKEN THE CAR IN ON NUMEROUS OCCASIONS TO BE TOLD THAT IT NEEDED AN UPDATE ON THE COMPUTER. IT IS VERY SCARY TO BE DRIVING A CAR AND NOT KNOW WHEN OR IF IT WILL SHUT OFF, AND THAT AN "UPDATE" WOULD CAUSE SUCH AN INCIDENT. I HAVE HAD TROUBLE WITH THIS CAR SINCE THE DAY WE PURCHASED IT. I HAVE REACHED OUT TO JEEP AND THEY JUST SAID TO TAKE IT BACK TO THE SHOP SO THEY COULD RUN TESTS ON IT, THIS WAS AFTER IT HAD BEEN IN THE SHOP FOR 3 WEEKS. IT SEEMS LIKE MANY OTHERS ARE HAVING THE SAME ISSUE WITH THE SAME MODEL CAR. SOMEONE IS GOING TO GET KILLED IF SOMETHING ISN'T DONE WITH THESE ISSUES. THERE SHOULD HAVE BEEN A RECALL IN THIS FAULTY VEHICLE. I AM POSTING THAT THIS NEW OCCURANCE HAPPENED TODAY, BUT IT HAS HAPPENED ON SEVERAL OTHER OCCASIONS.
Electrical system, Vehicle speed control, Engine, Aug 22, 2018
I BOUGHT MY JEEP CHEROKEE 2014 AWD WITH 60K MILES ON IT. WITHIN IN 6 MONTHS, MY DASHBOARD SAID SERVICE TRANSMISSION AND IT WAS UNDRIVEABLE. THE DEALERSHIP SAID IT WAS SOFTWARE ISSUE AND FIXED IT. NOT EVEN A YEAR LATER AND I HAD THE SAME ISSUE AGAIN AND IT IS NOW GETTING A NEW TRANSMISSION. OFTEN WHEN DRIVING, IT REVS VERY HIGH AND GOES NOWHERE, OR IF I'M CRUISING A PARKING LOT, ITS REVVING VERY HIGH AND WILL JERK INTO ANOTHER GEAR. NOT ONLY THAT, BUT I'VE HAD KNOW DRIVE SHAFT BEARING ANDS A NEW RADIO PUT IT. THE BIG ISSUE IS THE TRANSMISSION AND THE REPEATED TOWS, MISSING WORK, LATE TO WORK, ENGINE SHAKING, GRINDING, AND NOW BEING REPLACED. I'VE OWNED IT MY OWN FOR 1.5 YEARS, AM ALREADY AT THIS POINT. DEALERSHIP WON'T REPLACE IT, JUST TOLD ME I HAVE IT COVERED UNDER WARRANTLY AND OH WELL. THESE ISSUES HAVE HAPPENED WHEN STARTING MY CAR IN THE MORNING TO LEAVE MY DRIVEWAY, WON'T SHIFT INTO GEAR. DRIVING ON THE HIGHWAY ATTEMPTING TO SWITCH LANES AND HAVE NO ACCELERATION SO I SLAM ON THE BRAKES BEFORE I GET INTO AN ACCIDENT BECAUSE I KNOW IF IT DOESN'T TAKE OFF, ITS NOT GOING TO UNTIL I LEAST EXPECT IT.
Power train, Vehicle speed control, Aug 19, 2018
TRANSMISSION ISSUE CAUSING A SERIOUS SAFETY ISSUE. WHILE BRAKING THE VEHICLE HAS AN ACCELERATION SURGE. IT ALSO DOES THIS WHILE COASTING AND THE TRANSMISSION GOES INTO A DOWNSHIFT. THERE ARE ALSO ISSUES WITH IT SHIFTING IN SEVERAL GEARS. THERE IS A CHECK ENGINE LIGHT ON U0402. CHRYSLER DEALERSHIP TRIED TO PROGRAM THE TCM TWICE AND THE LIGHT COMES RIGHT BACK ON.
Power train, Vehicle speed control, Electronic stability control (ESC), Jul 24, 2018
VEHICLE DIED ON MAIN ROAD JUST OVER 30000 MILES SAID IT WAS THE UCONNECT . TURNS OUT AFTER A MONTH AND A HALF OF THEM HAVING IT THEY HAD TO REPLACE THE TRANSMISSION. RUFF SHIFTS OVER ACCELERATES. SUSPENSION RIGHT AFTER THAT. DIED ON THE HIGHWAY GOING 55!!! SEMI TRUCK ALMOST KILLED MY FAMILY. TOOK DEALERSHIP OVER A WEEK TO EVEN LOOK AT IT SAID IT WAS A SENSOR. DIED AGAIN 4WHEEL DRIVE LIGHT CAME ON. SAID IT WAS A MODULE. NOW THEY SAY ITS THE REAR DIFFERENTIAL AND ITS ON BACK ORDER AND CAN TAKE UP TO 2 WEEKS. THIS VEHICLE IS NOT SAFE. TRANSMISSION CONSTANTLY GOES OUT. AFRAID MY FAMILY WILL GET HURT
Vehicle speed control, Jul 16, 2018
WHEN USING THE CRUISE CONTROL IT EXCELERATES WHEN GOING DOWNHILL AND DOESN'T DISENGAGE WHEN BREAKING OR TURNING OFF THE CRUISE CONTROL. THIS HAS BEEN A CONTINUING PROBLEM.
Power train, Vehicle speed control, Engine, Jun 28, 2018
MY JEEP IN CURRENTLY BEING SERVICED FOR THE THIRD TIME, SAME PROBLEM. MY JEEP WILL STOP ON THE HIGHWAY, AT HIGHWAY SPEEDS, TRANSMISSION GOES TO NEUTRAL, ENGINE IDLES. YOU STOP THE CAR, SHIFT TO PARK AND TURN THE ENGINE OFF, THEN YOU CAN START IT UP, ALL THE DASH BOARD LIGHTS ARE LIT AND WHEN YOU SHIFT TO DRIVE IT BANGS. THIS SAME SCENARIO HAS HAPPENED OVER 20 TIMES.
Power train, Vehicle speed control, May 31, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS WITH THE CRUISE CONTROL ENGAGED, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE VEHICLE SEIZED. THE CONTACT ALSO STATED THAT 'PUT VEHICLE IN GEAR TO MANEUVER' WAS DISPLAYED. THE VEHICLE WAS TURNED OFF AND ON SEVERAL TIMES BEFORE IT WAS ABLE TO MANEUVER AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO COULD NOT DUPLICATE THE FAILURES. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000. THE VIN WAS NOT AVAILABLE.
Power train, Vehicle speed control, May 15, 2018
CAR SHUT OFF THEN CRANKED BACK UP BEGAN TO DRIVE CAR SHOWED 80 MPH ONLY GOING 45 CAR RUNNING SLUGGISH AND ENGINE REVVING UP CAR THEN SHOWED SERVICE TRANSMISSION AND SHUT OFF NOW SERVICE LIGHT IS ON ONLY OWNED THE CAR FOR A WEEK SEEN LOTS OF ISSUES ONLINE WITH THIS SAME PROBLEM HAVE KIDS AND FEEL THIS IS UNSAFE TO DRIVE DEALER IS LOOKING AT VEHICLE TOMM.
Vehicle speed control, Apr 17, 2018
I HAVE LOST SPEED ACCELERATION CONTROL WHILE DRIVING ON THE HIGHWAY SEVERAL TIMES. I LOSE POWER THAN IT COMES BACK A FEW SECONDS LATER. VERY SCARY
Electrical system, Vehicle speed control, Apr 12, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONSUMER STATED IT WAS A WIRE HARNESS MALFUCTION. THE VEHICLE IS EFFECTED WHILE IN MOTION, AND SHIFTS TO NEUTRAL STATE THEN STOPS DUE TO LOSS OF POWER. AFTER CAR IS TURNED ON POWER IS RESTORED WITH TROUBLE CODES APPEAR WITH NO REASONING. THE WIRE HARNESS RECALL WAS ADDRESSED VIA RESET, BUT WIRE HARNESS WAS NOT REPLACED. THE VEHICLE WAS TAKEN TO SHERMAN DODGE CHRYSLER JEEP RAM (7601 SKOKIE BLVD, SKOKIE, IL 60077, 866-650-8000) THE FAILURE MILEAGE WAS 45,000. *TT *TR
Power train, Vehicle speed control, Engine, Feb 20, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING UNKNOWN SPEEDS IN JULY OF 2017, THE VEHICLE STALLED AND THE SERVICE TRANSMISSION AND CHECK ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (DARCARS CHRYSLER DODGE JEEP RAM OF ROCKVILLE, 755 ROCKVILLE PIKE, ROCKVILLE, MD 20852), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS APPLIED, BUT FAILED TO RESPOND AND THE VEHICLE STALLED. THE SERVICE TRANSMISSION AND CHECK ENGINE INDICATORS ILLUMINATED AGAIN. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,729. *TT *TR
Power train, Vehicle speed control, Engine, Sep 28, 2017
I HAD BEEN DRIVING MY VEHICLE ON SIDE ROADS AT A SPEED OF APPROXIMATELY 25 MPH AFTER HAVING DROPPED MY DAUGHTER OFF AT SCHOOL WHEN ALL OF THE SUDDEN OUT OF NO WHERE THE TRANSMISSION SERVICE CAME ONTO MY SCREEN ON THE DASH AND MY JEEP LOST POWER AND THE BRAKES LOCKED UP AND SAID THAT I NEED TO SERVICE THE TRANSMISSION. MULTIPLE VEHICLE WARNING SYSTEMS STARTED SOUNDING INCLUDE "CHECK TRANSMISSION", "PUT VEHICLE IN PARK, THEN SELECT GEAR", ACCOMPANIED BY WARNING CHIMES, THE ENGINE LIGHT, ETC. VEHICLE SWITCHED GEARS AND WAS DIFFICULT TO DRIVE. I WILL BE BRINGING VEHICLE TO DEALERSHIP BUT SEE FROM REVIEWING ON-LINE THAT THIS HAS OCCURRED NUMEROUS TIMES WITH THE JEEP CHEROKEE (2014).
Vehicle speed control, Electronic stability control (ESC), Engine, Sep 21, 2017
WHILE DRIVING DOWN THE HIGHWAY GOING 65 MILES AN HOUR THE TRANSMISSION MADE A HORRIBLE SOUND AND JUST WENT BEZERK. ALL I COULD DO IS PUT ON MY HAZARDS AND COAST TO THE SIDE. IT WOULD NOT GO INTO ANY GEAR NOT EVEN PARK. I WAS ALMOST HIT BY SEVERAL VEHICLES TRYING JUST TO GET OVER. HE HAD IT TOWED TO THE DEALERSHIP WHERE WE WERE TOLD IT WAS FIXED ON OUR WAY HOME IT DID THE SAME THING AGAIN. I AM LITERALLY TERRIFIED TO DRIVE THIS VEHICLE AGAIN.
Vehicle speed control, Forward collision avoidance, Aug 22, 2017
USING ADAPTIVE CRUISE CONTROL (ACC) VEHICLE WITH START TO STOP WHEN A VEHICLE IS LEFT TURN LANE EITHER ALREADY THERE OR TURNING INTO WHEN IN FRONT OF MY VEHICLE REQUIRING OVERRIDE WITH GAS PETAL. STARTED INTERMITTENT; OVER 6 MONTHS PERIOD MORE CONSISTENT WITH THIS PROBLEM. SPEED FROM 25 TO 45 MPH.
Power train, Vehicle speed control, Engine, Aug 14, 2017
PURCHASED USED WITH 36,000 MI. ON 20TH DAY OF OWNERSHIP, EXPERIENCED THE FEELING OF BEING HIT FROM BEHIND WHILE APPROACHING DRIVEWAY AT LOW SPEED. THAT EVENING FELT SAME "REAR-ENDED" FEELING WHILE SITTING STILL IN DRIVE-THRU. THE CAR LURCHED FORWARD SO SUDDENLY THAT HAD I NOT HAD MY FOOT FIRMLY ON THE BRAKE, WE WOULD HAVE HIT VEHICLE IN FRONT OF US. SIMULTANEOUS TO "LURCH" FORWARD, THE CAR DIED LIKE THE FEELING OF "POPPING CLUTCH ON MANUAL TRANSMISSION". DROVE HOME AND ENGINE DIED AGAIN AT ABOUT 5 MPH AFTER RIGHT TURN. RESTARTED & CONTINUED ONTO STREET AND INTO DRIVEWAY. NEXT MORNING ON MY WAY TO WORK, IT FELT LIKE IT WANTED TO DIE AND WAS STRUGGLING WITH GEARS. I PULLED INTO MY PARKING PLACE AND MY BOSS HAPPENED TO BE STANDING THERE NEXT TO HIS CAR. AS HE STOOD NEXT TO THE CAR WHILE I WAS IN IT, IT LURCHED FORWARD AGAIN AND DIED. NEEDLESS TO SAY HE WAS STARTLED, AND AGAIN, HAD I NOT HAD MY FOOT FIRMLY ON THE BRAKE, I COULD HAVE HIT HIM AS WELL AS THE BRICK WALL IN FRONT OF THE CAR. SO I STARTED THE CAR AGAIN AND IT DIED AGAIN WHILE IN "P". NOT COOL, HEADED TO SERVICE DEPARTMENT. I STARTED IT AGAIN, AND AS I STARTED TO PULL OUT OF THE DRIVEWAY ONTO A VERY BUSY STREET, THE CAR HESITATED (WHAT SEEMED LIKE A COUPLE OF SECONDS) BEFORE IT WOULD CROSS THE 2 LANES OF ONCOMING TRAFFIC GOING 40-50 MPH. UM, YEAH. SCARY. A MILE OR SO DOWN THE ROAD, IT DECIDED TO SHUT DOWN AGAIN, THIS TIME IN THE MIDDLE OF A 3-LANE ROAD GOING ABOUT 30 MPH AND I WAS ALMOST REAR-ENDED! I RESTARTED AND PROCEEDED TO SERVICE DEPARTMENT - NO DIAGNOSIS THERE AFTER THEM KEEPING THE CAR FOR 4 DAYS. THEY SENT TO JEEP DEALER, WHERE IT STILL SITS TODAY, WAITING FOR IT TO ACT-UP AND GET A DIAGNOSIS SO IT CAN BE "FIXED". JEEP HAS HAD IT 15 DAYS AND STILL NO ANSWERS. I HAD THE CAR 20 DAYS, AND THE DEALER(S) HAVE HAD IT A TOTAL OF 18. THIS CAR IS A TRAGEDY WAITING TO HAPPEN....
Vehicle speed control, Jul 6, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 5 MPH AND APPLYING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO RESPOND AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (ADVANTAGE CHRYSLER DODGE JEEP LOCATED AT 18311 US HIGHWAY 441 MOUNT FORA, FL 32757 (352)-735-3777), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.
Vehicle speed control, Jul 3, 2017
WHEN RELEASING THE ACCELERATOR PEDAL TO SLOW DOWN THE CAR ACCELERATES BY INCREASING THE RPM AND THEN MAINTAINING THE SAME SPEED THEREAFTER AS IN A CRUISE CONTROL ALTHOUGH THE CRUISE CONTROL IS OFF UNTIL THE BRAKES ARE STRONGLY APPLIED TO SLOW DOWN THE VEHICLE.
Power train, Vehicle speed control, Jun 9, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS A TWO SECOND DELAY BEFORE THE VEHICLE WOULD MOVE. THE VEHICLE WOULD THEN ACCELERATE AT A RAPID SPEED AND THEN DROP TO NORMAL SPEED WITHOUT WARNING. THE CONTACT HEARD A METALLIC NOISE IN THE TRANSMISSION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (DICK SCOTT CHRYSLER DODGE JEEP RAM AT 684 ANN ARBOR RD, PLYMOUTH, MI 48170, (734) 451-2110), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 25,874.
Vehicle speed control, May 1, 2017
I EXPERIENCE UNINTENDED ACCELERATION WHEN COASTING. WHEN THE CAR ATTEMPTS TO DOWN SHIFT, THERE IS A SUDDEN INCREASE IN THE ENGINE RPMS AND A SUDDEN AND UNINTENDED INCREASE IN SPEED. I HAVE GOTTEN NO SATISFACTION FROM THE DEALER OR CHRYSLER. THEY CLAIM THAT IT IS THE WAY IT WAS DESIGNED TO OPERATE. I ASKED THE CHRYSLER REPRESENTATIVE TO PUT THAT IN WRITING AND SHE REFUSED. NOTE: WHEN THIS OCCURS MY FOOT IS ON NEITHER THE GAS OR BRAKE PEDALS. THIS OCCURS MOSTLY ON LEVEL STREET AND HIGHWAYS. ATTACHED IS A COPY OF THE LATEST OF MANY SERVICE REQUEST.
Vehicle speed control, Apr 13, 2017
'FORWARD DETECTION LIMITED' ; AUTO CRUISE CONTROL ON WHILE VEHICLE MOVING 55 MPH IN TRAFFIC. FORWARD DETECTION LIMITED WARNING LIT UP ON DASH SCREEN THEN WENT OUT
Power train, Vehicle speed control, Engine, Apr 8, 2017
IF YOU SLOW DOWN THEN TRY TO SPEED UP THE VEHICLE HESITANTS AT SOME POINT IT BANGS INTO GEAR THEN TAKES OFF.I ALMOST WAS IN AN ACCIDENT TRYING TO MERGE INTO TRAFFIC FROM A RAMP ONTO A MAJOR HIGHWAY WHEN I APPLIED PRESSURE TO THE GAS PEDAL THE VEHICLE DID NOT SPEED UP IT WAS LIKE IT WAS STUCK IN A LOW GEAR AND WOULD NOT ACCELERATE THIS CAUSED THE PERSON BEHIND ME TO SWERVE AROUND ME SO HE COULD GET AHEAD OF THE SPEEDING TRAFFIC THEN MY VEHICLE HAD A LOUD BANG AS IT FINALLY WENT INTO GEAR AND TOOK OFF LIKE A BULLET. SCARED THE HELL OUT OF ME. SO YIELDING IN THIS VEHICLE IS EXTREMELY DANGEROUS. I KNOW THIS HAPPENS SO I AM VERY CAUTOUS WHEN DRIVING AS THIS COULD CAUSE A MAJOR INCIDENT TO HAPPEN AND IT IS SCARY. I HAD SEVERAL RECALLS ON THIS VEHICLE AND HAD THEM ALL FIXED.TOOK THIS TO BE FIXED, BUT THEY CAN FIX IT. THEY KNEW EXACTLY WHAT I WAS TELLING THEM AS THEY WERE GETTING COMPLAINTS FROM OTHER OWNERS. STOP AND GO TRAFFIC AND SLOW AND GO TRAFFIC IS EVERYDAY LIFE THIS IS EXTREMELY DANGEROUS TO MYSELF AND OTHERS.
Electrical system, Vehicle speed control, Engine, Mar 28, 2017
AFTER FIXING THE TRANSMISSION RECALL. MY TRANSMISSION HAS ONCE AGAIN STARTED ACTING UP. JEEP REFUSES TO SWITCH GEARS. MUST SERVICE VEHICLE AGAIN. THIS IS AN ONGOING ISSUE, IT SEEMS, WITH MULTIPLE OWNERS. VEHICLE ITSELF NEEDS TO BE RECALLED IMMEDIATELY. VEHICLE IN MOTION. ON HIGHWAY. (BOTH TIMES)
Vehicle speed control, Engine, Mar 28, 2017
I ATTEMPTED TO STOP FOR A STOP LIGHT ON A 4 LANE ROAD AND THE VEHICLE WOULD NOT STOP. IT KEPT ACCELERATING AS I PRESSED THE BRAKE. I SHIFTED INTO NEUTRAL AND THE TACHOMETER WAS BETWEEN 6000 TO 7000 RPM. I HIT THE ACCELERATOR A FEW TIMES AND IT DROPPED TO NORMAL RPM'S. THE STOP LIGHT CHANGED TO GREEN AND I PUT THE SHIFTER FROM THE NEUTRAL POSITION TO DRIVE. THE VEHICLE WOULD NOT MOVE FOR ABOUT 30 SECONDS.