2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: vehicle speed control
185 reports, newest first. Show all
Vehicle speed control, Other or unspecified, Engine, Jun 7, 2015
2014 JEEP CHEROKEE .ON THRUWAY PASSED TRACTOR TRAILER AND MOVED INTO RIGHT LANE DIGITAL READS 0. MESSAGE DISPLAY SOMETHING ABOUT NOT BEING ABLE TO SHIFT WHILE IN MOTION. SHIFTER 'D" STILL LIT RED. PULLED OVER TO A STOP. HAD TO SHUT OFF AND RESTART. JUNE 2 ON THRUWAY IN LEFT LANE. DIGITAL READS 0. SAME MESSAGE AS ABOVE PLUS '4WD IS UNAVAILABLE' SHIFTER 'D" IS STILL LIT AND 4WD IS IN "AUTO". JUST 2 HOURS AGO PULLING INTO MY DRIVEWAY. DIGITAL READS 0. SAME TWO MESSAGES . NOW SHIFTER "D" IS FLASHING 4WD LIT IN "AUTO". FIRST 2 TIMES THEY TELL ME THEY CAN'T FIND PROBLEM. NO CODES THEY SAY AND CAN'T DUPLICATE WHEN THEY DRIVE IT AROUND THE BLOCK.CAN'T WAIT TO HEAR WHAT THEY SAY TOMORROW. CAR HAS NEEDED 5/6 UPDATES SINCE I BROUGHT IT HOME MARCH 2014.ONE OF THE UPDATES WAS AFTER THE FIRST INCIDENT. SOMETHING CALLED A 'SNAP RING' .I JUST HAD IT IN FOR OIL CHANGE A MONTH BEFORE.I ALSO HAD AN OILS CHANGE A MONTH BEFORE THE SECOND INCIDENT. THEY SAID NO UPDATES THAT DAY BUT IT NEEDED 4 WHEN I BROUGHT IT IN AFTER LAST WEEKS INCIDENT.ALL 3 TIMES THE ELECTRICAL WAS STILL ON.NICE TO KNOW I CAN DIE IN A FIREY CRASH BUT STILL LISTEN TO TUNES. I HOPE YOU CAN HELP. WHAT AN I SUPPOSED TO DO?
Vehicle speed control, May 30, 2015
STOPPED AT STOP SIGN,ENGINE RPM'S INCREASED ON IT'S OWN, CAR LURCHED FORWARD ON IT'S OWN. LATER AT STOP WHEN ATTEMPTING TO GO FORWARD THERE WAS NO RESPONSE IN THE PEDAL. THEN CAR SUDDENLY LURCHED FORWARD, SPINNING TIRES. POTENTIAL FOR SERIOUS ACCIDENT OCCURRED 2 TIMES THAT DAY AND NEXT DAY. DEALER CHECKED CODES AND NO CODES SHOWED ANY PROBLEMS. WAS TOLD OTHERS HAD REPORTED THE SAME PROBLEM TO DEALER ON BOTH THE JEEP CHEROKEE AND THE CHRYSLER 200.
Vehicle speed control, May 13, 2015
WHEN ACCELERATING OUT OF MY PARKING SPOT TO THE STREET I LET OFF THE GAS AND THE CAR CONTINUED TO ACCELERATE CAUSING MY TO SLAM ON MY BREAKS ALMOST HITTING SOMEONE. IF YOU LET OFF THE GAS RIGHT AROUND THE TIME IT IS GOING TO SHIFT IT WILL LURCH INTO A HIGHER GEAR SENDING YOU FORWARD. *TR
Power train, Vehicle speed control, Engine, Mar 22, 2015
AFTER A COMPLETE STOP AT A STOP SIGN, "SERVICE TRANSMISSION" MESSAGE APPEARED ON THE SPEEDOMETER, CHECK ENGINE LIGHT TURNED ON, CAR WAS BEEPING ALL OVER THE PLACE, AND COULD NOT ACCELERATE AFTER STEPPING ON THE GAS PEDAL 3 TIMES. I HAD TO TURN OFF THE CAR AND RESTART THE CAR ON THE SPOT. AFTER RESTARTING THE CAR, ENGINE LIGHT STAYED ON AND I WAS ABLE TO DRIVE HOME. PRIOR TO THIS INCIDENT THE CHECK ENGINE LIGHT HAS BEEN ON AND OFF FOR ABOUT A FEW MONTHS SINCE I PURCHASED THE VEHICLE ON NOVEMBER OF 2013. SEEMS LIKE OTHER JEEP CHEROKEE OWNERS ARE ALSO EXPERIENCING SIMILAR PROBLEMS IF NOT MORE SERIOUS AND FATAL. SEVERAL COMPLAINTS FOUND ON THIS FORUM (HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2014/JEEP/CHEROKEE/POWER+TRAIN) REGARDING THE ISSUE REPORTED THAT THEIR VEHICLES LOST POWER ON THE HIGHWAY. OTHER EVEN HAD TROUBLE WITH THEIR GEARS. ALSO THE CAR WOULD ACCELERATE A LITTLE MORE EVEN THE DRIVER HAD LET GO OF THE GAS. THIS IS DEFINITELY A SERIOUS PROBLEM AND NEEDS TO BE ADDRESSED AND INVESTIGATED IMMEDIATELY BEFORE SOMEONE GETS HURT OR EVEN KILLED. *TR
Vehicle speed control, Mar 18, 2015
I AM VERY AFRAID TO DRIVE MY JEEP. WHEN I FIRST BOUGHT IT I NOTICED IT JERKED A LOT. I CALLED THEM AND THEY UPDATED THE SOFTWARE. IT STILL DOES THAT BUT JUST NOT AS MUCH. TODAY I WAS PULLING INTO THE DRIVE WAY AND IT ACCELERATED WITHOUT ME TOUCHING THE GAS AND WOULD NOT STOP RIGHT AWAY. I'M GOING TO CALL AND MAKE ANOTHER APPOINTMENT. I'M SCARED TO DRIVE IT NOW BECAUSE I COULD HAVE WRECKED OR HIT SOMEONE. THIS IS UNACCEPTABLE. *TR
Vehicle speed control, Mar 10, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE INCREASED ACCELERATION WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED WHENEVER DRIVING 25 MPH AND COMING TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE VEHICLE OPERATED NORMALLY. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Vehicle speed control, Service brakes, Mar 10, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH AND COMING TO A STOP, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE UNEXPECTEDLY INCREASED ACCELERATION. THE VEHICLE CAME TO A COMPLETE STOP AFTER THE BRAKE PEDAL WAS APPLIED FORCEFULLY. THE FAILURE RECURRED WHENEVER DRIVING AT THE SPEED OF 25 MPH AND COMING TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE VEHICLE OPERATED NORMALLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Vehicle speed control, Equipment adaptive/mobility, Feb 28, 2015
VEHICLE'S "ADAPTIVE CRUISE CONTROL W/ STOP-AND-GO" WAS ACTIVATED AND SET TO 40 MPH. ON APPROACH TO AN INTERSECTION WITH STOPPED TRAFFIC AHEAD, THE ADAPTIVE CRUISE CONTROL FEATURE FAILED TO SLOW THE VEHICLE AND A REAR-END COLLISION NEARLY OCCURRED. THE SYSTEM HAD A CLEAR FIELD OF VIEW AND APPROACHED STOPPED TRAFFIC FROM APPROXIMATELY 300 YARDS. THE VEHICLE'S COLLISION ALARM AND BRAKE BOOSTER ACTIVATED AS I WAITED FOR THE SYSTEM TO SLOW THE VEHICLE. USING FULL BRAKING FORCE, THE VEHICLE CAME TO REST APPROXIMATELY 5 FEET FROM THE VEHICLE IN FRONT OF ME. *TR
Power train, Vehicle speed control, Feb 18, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CONTINUED TO ACCELERATE AFTER THE ACCELERATOR PEDAL WAS NO LONGER ENGAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, AFTER SHIFTING INTO FIRST AND SECOND GEAR, THE VEHICLE JERKED FORWARD. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 12,000. THE VIN WAS NOT AVAILABLE.
Power train, Electrical system, Vehicle speed control, Wheels, Feb 17, 2015
THIS CAR HAS BEEN NOTHING BUT TROUBLE SINCE 1500 MILES OFF THE LOT BRAND NEW JEEP. AND THEN AT 2800 AND THEN AT 3000 MILES THEY REPLACED THE POWER CONTROL MODULE THEN TWO MORE TIMES FOR SOFTWARE UPDATE. THEN AT 10250 THEY TELL ME THE TRANSMISSION HAS GONE AND NEEDS TO BE REPLACED. AS IF ANYTHING ELSE CAN GO WRONG WITH THIS CAR THE TIRES THEY PUT ON FROM THE DEALERSHIP FIRESTONE MY AFT RIGHT TIRE SPLIT ON THE SIDEWALL FOR NO REASON AT ALL THE ONLY DAMAGE ON THE TIRE WAS THE CRACK ON THE TIRE. SO NOT ONLY IS THE CAR DEFECTIVE BUT THE WHEELS FROM FIRESTONE AS WELL. HAS ANYONE ELSE EXPERIENCED MY HORRIBLE LUCK. *TR
Power train, Vehicle speed control, Engine, Feb 13, 2015
JUST ENTERING THE HIGHWAY DOING THE SPEED LIMIT OF 70 MPH WITH MY NEWBORN CHILD ALL OF A SUDDEN MY CAR SUDDENLY STALLED / SHOOK/ AND HALTED WHILE TRYING TO FIND A SAFE PLACE TO PULL OVER ON THE HIGHER WAY. THE SERVICE TRANSMISSION LIGHT CAME ON. THIS IS A HUGE SAFETY CONCERN THAT I HAD TO SOMEHOW FIND A WAY TO PULL OVER ON THE SIDE OF A MAJOR HIGHWAY WITH AN INFANT IN THE CAR WHILE MY CAR WAS STALLING OUT. *TR
Vehicle speed control, Feb 9, 2015
WHEN DRIVING THE CAR AND YOU STEP ON THE BRAKE AND THEN TAKE YOUR FOOT OFF OF THE BRAKE, THE CAR STARTS TO ACCELERATE EVEN THOUGH YOU DON'T PUT YOUR FOOT BACK ON THE GAS. THE CAR ALSO TAKES ALONG TIME TO DECELERATE WHEN YOU PUT YOUR CAR GENTLY ONTO THE BRAKE AND THEN TAKE IT OFF OF THE BRAKE, IT JUST SEEMS TO MAINTAIN THE PREVIOUS SPEED FOR ABOUT 20 SECONDS. *TR
Suspension, Power train, Vehicle speed control, Feb 4, 2015
THE FIRST INCIDENT IN OCTOBER JEEP CAME TO COMPLETE STOP ON HIGHWAY.ALSO WOULD ACCELERATE ON ITS OWN. IT WAS TOWED TO DEALERSHIP. THEY DROVE IT SENT INFO TO CHRYSLER THEY SAID IT NEEDED TRANSMISSION REPLACED. WAS IN SHOP 22 DAYS. DEC.30 2014 TOWED BACK TO DEALERSHIP, FOR SEVERAL ISSUES. WOULD NOT TAKE OFF WHEN YOU PRESSED GAS PEDAL AFTER 2 ATTEMPTS IT LUNGE AND BEGAN MOVING , DRIVING IN TRAFFIC PRESSED THE BRAKE AND IT DID NOT SLOW DOWN INSTEAD IT SPEED UP AFTER PRESSING BREAK HARDER IT SLOWED. FEW DAYS LATER IT WOULD NOT SHIFT OUT SOUNDED LIKE IT IN FIRST GEAR.THEY ONCE AGAIN REPLACED THE TRANSMISSION AND UPDATED THE SOFT WARE . IT SOUNDS LIKE THE SHOCKS ARE BAD BUT THEY DIDN'T ADDRESS THIS ISSUE EITHER. IT RIDES AND FEELS LIKE IT SWAYS ALL OVER THE ROAD. THIS JEEP CHEROKEE LATITUDE WAS BOUGHT NEW IN 2014 . I THINK IT IS SERIOUSLY A ROAD HAZARD. *TR
Power train, Vehicle speed control, Jan 31, 2015
WHILE DRIVING ON FLAT TERRAIN AT A CONSTANT HIGHWAY SPEED THE CAR SUDDENLY DECELERATED FOR A FEW SECONDS WITH THE TACHOMETER NEEDLE SWAYING BACK AND FORTH AND THEN RETURNED TO NORMAL OPERATION. THIS RECURRED 5 MINUTES LATER. THE DEALER INDICATED THAT IT WAS A TRANSMISSION SOFTWARE PROBLEM AND LOADED THE LATEST SOFTWARE RELEASE. TWO WEEKS LATER THE PROBLEM OCCURRED AGAIN. *TR
Power train, Vehicle speed control, Engine, Jan 4, 2015
VEHICLE HAS BEEN TAKEN TO DEALER FOR SAME ISSUE 4 TIMES. THE INFORMATION REFLECTED INDICATES THE FIRST TIME THAT WE BROUGHT THE CARE IN. INITIALLY WE TOOK THE CARE IN BECAUSE VEHICLE WAS SHIFTING ROUGHLY AND WOULD SOMETIMES DELAY BEFORE ENGAGING GEAR WHEN PRESSING ACCELERATOR. AFTER VEHICLE REPROGRAMMED AND RETURNED TO CUSTOMER IT WAS BEING DRIVEN ON FREEWAY AT NORMAL SPEEDS WHEN THE CHECK TRANSMISSION LIGHT CAME ON, TOLD DRIVER TO PULL OVER AND THE VEHICLE LOST ABILITY TO ACCELERATE. VEHICLE COASTED TO SIDE OF FREEWAY AND WAS TOWED TO DEALER WHO ATTEMPTED TO FIX VEHICLE. VEHICLE RETURNED TO CUSTOMER, A SHORT TIME LATER VEHICLE HAD SAME ISSUE ON FREEWAY. AGAIN TOWED TO DEALER WHO AGAIN ATTEMPTED TO REPAIR VEHICLE AND REPLACED TRANSMISSION. A COUPLE OF MONTHS LATER WHILE DRIVING ON THE FREEWAY AGAIN VEHICLE EXHIBITED SAME EXACT BEHAVIOR. WAS TOWED TO DEALER AWAITING RESOLUTION OF ISSUE. THIS PROBLEM REPRESENTS A SIGNIFICANT SAFETY HAZARD. REVIEW OF SIMILAR INCIDENTS ON THIS WEBSITE AS WELL AS OTHER WEBSITES INDICATES THIS IS A WIDESPREAD PROBLEM THAT TENDS TO OCCUR AT HIGH RATES OF SPEED WHEN A COMPLETE LOSS OF VEHICLE POWER IS DANGEROUS TO BOTH THOSE DRIVING THE AFFECTED VEHICLE AND THOSE ON THE ROAD. *TR
Electrical system, Vehicle speed control, Fuel/propulsion system, Dec 31, 2014
I WAS TRAVELING ON THE INTERSTATE IN THE LEFT LANE AT HIGHWAY SPEEDS WHEN I LOST MY FORWARD DRIVE GEAR, MY VEHICLE RAPIDLY SLOWED CAUSING VEHICLES BEHIND ME TO BREAK. MY DISPLAY WAS TELLING ME TO SHUT THE ENGINE OFF AND RESTART THE VEHICLE. MY GEAR SHIFT INDICATOR WAS FLASHING RAPIDLY BETWEEN DRIVE AND NATURAL. I TRIED TO GET OVER TO THE RIGHT LANE THEN THE SHOULDER AS OTHER VEHICLES AVOIDED ME. MY CHECK ENGINE LIGHT WAS ON AND I HAD NO ABILITY TO ACCELERATE. I GOT TO THE SHOULDER, PUT THE VEHICLE IN PARK, SHUT OFF THE ENGINE AND THEN RESTARTED. I WAS THEN ABLE TO PROCEED DIRECTLY TO THE DEALER ALONG THE SHOULDER OF THE INTERSTATE WITHOUT FURTHER INCIDENT. MY CHECK ENGINE LIGHT REMAINED ON. THE SERVICE MANAGER RAN A QUICK CHECK AND SAID THE VEHICLE RECORDED OVER 20 FAULTS AT THE SAME TIME WHICH RANGED FROM DISENGAGING THE ANTI LOCK BREAKS TO DISABLING MY FORWARD DRIVE. HE SAID HE HAD NEVER SEEN BEFORE. HE RETURNED THE VEHICLE TO ME THE SAME EVENING BECAUSE HE DID NOT KNOW HOW TO FIX IT, BUT SAID IT WAS AN ELECTRICAL FAILURE OF SOME TYPE. I CONTACTED JEEP CASE # 26113535. ALTHOUGH THEY ATTEMPTED TO RESOLVE THE ISSUE THEY ULTIMATELY CLOSED THE CASE BECAUSE ONCE THE DEALER INITIALLY CLEARED THE FAULTS THE VEHICLE COULD NOT BE DIAGNOSED UNTIL IT HAPPENS AGAIN. I CONTACTED JEEP REFERENCE NUMBER 26160146 AND EXPRESSED MY CONCERN THAT THEY HAD CLOSED THE CASE CLAIMING THAT I HAD NOT TAKEN THE VEHICLE TO HAVE IT DIAGNOSED EVEN THOUGH THEY HAD TALKED TO THE DEALER WHO TOLD THEM HE COULD NOT DO IT. JEEP WANTS ME TO WAIT UNTIL IT HAPPENS AGAIN. IF I HAVE TO WAIT THE UNTIL NEXT TIME MY VEHICLE LOOSES ALL FORWARD DRIVE AND ABILITY TO ACCELERATE OUT OF A DANGEROUS SITUATION THERE MAY BE A FATALITY OR MAJOR ACCIDENT DEPENDING ON WHERE, TRAFFIC CONDITIONS AND WEATHER CONDITIONS IT HAPPENS.THERE IS OBVIOUSLY SOMETHING WRONG WITH THE VEHICLE WHICH JEEP IS CHOOSING TO IGNORE.. *JS
Vehicle speed control, Dec 3, 2014
IF HELD CONTINUOUSLY, CRUISE CONTROL WILL JUMP FROM SINGULAR SPEED INCREASES/DECREASES TO 5 MPH AT A TIME RESULTING IN A LOSS OF SPEED CONTROL OR TO DESCRIBE IT ANOTHER WAY, UNINTENDED ACCELERATION OR DECELERATION. *JS
Exterior lighting, Vehicle speed control, Engine, Nov 25, 2014
SORRY I'M NOT SURE WHY IT DOES THIS... WHEN I'M DRIVING SOMETIMES AND I TAKE MY FOOT OFF THE GAS TO SLOW DOWN.. FOR SOME REASON MY CAR ON IT OWN.. SPEEDS UP.. I WATCH THE RPM AND THERE IS A BIG JUMP IN REV.. I'M NOT SURE WHAT THAT IS.. I ACTUALLY LURCH FORWARD. I'M SCARED THAT ONE DAY IT'S GOING TO HIT A PERSON OR GO THROUGH THE WALL OF MY GARAGE! THE SECOND THING IS MY LIGHT SWITCH I AM NOT SURE WHY BUT TWICE IT'S PUSHED INTO MY DASH BOARD .. .THE FIRST TIME IT HAPPENED I WAS STUCK AT DUSK .. COULDN'T DRIVE.. MY NORMAL DEALERSHIP IN NORTH SEATTLE CALLED THE DWAYNE LANE IN EVERETT AND THEY TOLD MY DEALERSHIP THAT THEY WON'T DO WARRANTY WORK.. SO MY DEALERSHIP HAD TO SEND OUT A GUY FROM SERVICE AND DRIVE ALL THE WAY TO EVERETT TO DO A TEMPORARY FIX... THE THIRD COMPLAINT .. NOW AT 9500 MILES THERE'S A LEAK IN MY ENGINE COOLANT.. AND IT LEFT ME STRANDED IN EVERETT AND HAD TO BE TOWED.. BY THE WAY TRIED TO GO TO THE EVERETT DEALERSHIP DWAYNE LANE AND AGAIN THEY WOULDN'T HELP ME THIS TIME.. I HAD NO RIDE HOME AND THEY WOULDN'T PROVIDE A RENTAL CAR.. EVEN THOUGH I PAID FOR A VERY EXPENSIVE EXTENDED WARRANTY. I HAD THE CAR TOWED THE NEXT DAY TO MARYSVILLE JEEP DEALERSHIP AND THEY ARE WONDERFUL! DON'T BUY FROM DWAYNE LANE IN EVERETT!!!! THE SERVICE DEPARTMENT IS THE WORST IN THE COUNTRY. I'VE HEARD MANY HORROR STORIES FROM CLIENTS.. TO TOW TRUCK DRIVERS .. TO OTHER DEALERS. *TR
Electrical system, Vehicle speed control, Engine, Nov 20, 2014
I RECEIVED A PHONE CALL FROM MY WIFE WHO WAS ON HER WAY HOME FROM WORK AT APPROXIMATELY 1825HRS. SHE WENT ON TO EXPLAIN TO ME THAT HER VEHICLE WAS "ACTING" UP AGAIN WITH ALL THE SAME SYMPTOMS AS LAST TIME (FIRST INCIDENT HAS ALREADY BEEN SUBMITTED UNDER SAME INFORMATION). SHE LOST A SIGNIFICANT AMOUNT OF POWER WHILE TRAVELING ON A BUSY HIGHWAY WHERE THE SPEED POSTED IS 65MPH. WHEN THIS HAPPENED SHE PULLED OFF TO SHOULDER AND TOOK PHOTOGRAPHS WITH HER IPHONE TO KEEP FOR OUR RECORDS AND TO WHAT HER DASH WAS DISPLAYING. SHE STOPPED WHILE ON THE SHOULDER AND PUT THE VEHICLE IN PARK AND TURNED OFF THE IGNITION. AFTER SOME TIME SHE TURNED THE IGNITION ON AND PUT THE VEHICLE IN DRIVE WHEN SHE NOTICED THE VEHICLE "JERKED" AND MADE A LOUD CLUNKY NOISE. THIS IS THE SECOND INCIDENT. THE FIRST INCIDENT DEALERSHIP WAS UNABLE TO FIND ANY PROBLEMS UNDER THE DIAGNOSTICS THEY RAN. *TR
Electrical system, Vehicle speed control, Engine, Nov 20, 2014
ON THE ABOVE DATE WHILE TRAVELING TO WORK MY WIFE CALLED ME AND INFORMED THAT HER VEHICLE HAD LOST POWER DURING OPERATION ON A BUSY HIGHWAY. UPON FURTHER EXPLANATION SHE INFORMED ME WHILE ACCELERATING TO THE PROPER SPEED FOR THE POSTED SPEED LIMIT OF 55MPH THE VEHICLE HAD LOST POWER AND THE "SERVICE TRANSMISSION" LIGHT ILLUMINATED. SHE THEN PULLED OFF THE BUSY ROAD TO A SAFE A SPOT AND PROCEEDED TO CONTACT OUR INSURANCE AND THE LOCAL JEEP/CHRYSLER DEALERSHIP, AS WE ARE CURRENTLY UNDER WARRANTY. ONCE I ARRIVED TO MY WIFE'S LOCATION WE WAITED FOR THE TOW TRUCK AND UPON HIS ARRIVAL HE ASKED IF THE VEHICLE COULD BE DRIVEN, AT THIS TIME I TURNED ON THE VEHICLE AND PLACED IT IN DRIVE, THE "SERVICE TRANSMISSION" LIGHT WAS STILL ON. I WAS ABLE TO DRIVE IN APPROXIMATELY 3 MILES TO THE DEALERSHIP ALL AWHILE BEING FOLLOWED BY THE TOW TRUCK AND WITHOUT INCIDENT. *TR
Vehicle speed control, Electronic stability control (ESC), Nov 11, 2014
SINCE PURCHASING THE CAR THERE HAVE BEEN ONGOING LURCHING AND ROLLBACK ISSUES WITH THE VEHICLE. THE CAR WILL LURCH EVEN AT A FULL STOP GIVING THE FEELING YOU ARE ABOUT TO CRASH INTO THE CAR AHEAD OF YOU. THE PROBLEM IS INTERMITTENT. REPEATEDLY TOOK THE CAR INTO THE DEALERSHIP - WESTBURY JEEP, NY FROM DAY 1. INITIALLY THEY CLAIMED THERE WAS NO SUCH ISSUE. ON A CONSECUTIVE VISIT, THEY ADDRESSED PART OF THE PROBLEM WITH A SOFTWARE UPDATE THAT THEY SAID WAS KNOWN TO CORRECT THE PARTICULAR PROBLEM. THE ISSUE DOES NOT HAPPEN AS FREQUENTLY BUT DOES STILL OCCUR. IT IS INTERMITTENT AND SINCE YOU'RE NOT EXPECTING IT, CAN PUT YOU IN PANIC MODE WHILE DRIVING AND SLAM ON THE BRAKES TO AVOID A FEELING OF BEING OUT OF CONTROL AND COLLIDING INTO THE VEHICLE AHEAD OF YOU. THE CAR ALSO ROLLS BACK ON OCCASION. BOTH ISSUES ARE CONSIDERED UNSAFE AND HAPHAZARD. I WILL NOT PUT YOUNG CHILDREN IN THIS CAR DUE TO FEAR OF THEIR SAFETY. THESE ARE STILL ISSUES FROM DAY 1, NOW 8 MONTHS INTO OWNERSHIP WITH REPEATED ATTEMPTS TO GET ALL PROBLEMS RESOLVED (AMONG OTHER ISSUES) AFTER REPORTING TO JEEP AND THE DEALERSHIP - AND NOT GETTING ANY RESPONSE - I'VE ASKED REPEATEDLY FOR THEM TO TAKE BACK THE CAR AND ISSUE AN REFUND THEIR RESPONSE HAS BEEN TO STOP ALL COMMUNICATIONS AND CLOSE MY CASE. THIS CAR IS A DANGER ON THE ROAD, BOTH TO THE DRIVER AND PASSENGERS AND SURROUNDING DRIVERS. *TR
Vehicle speed control, Oct 29, 2014
HAVE NOTICED THAT WHEN I PUSH THE GAS PEDAL WHEN ACCELERATING FROM A STOPPED POSITION TO GO THE ACCELERATOR WANTS TO STICK. WHEN I GET MY SPEED UP AND LET OFF GAS PEDAL SPEED ACCELERATES. *TR
Suspension, Vehicle speed control, Electronic stability control (ESC), Oct 23, 2014, crash
WHILE ATTEMPTING TO BACK MY 2014 JEEP CHEROKEE 4X2 INTO A PARKING SPACE BETWEEN 2 PARKED CARS ON THE LEFT SIDE OF A ONE WAY STREET, THE CAR SLID TO THE LEFT SLAMMING THE LEFT REAR QUARTER OF MY CAR INTO THE RIGHT FRONT OF THE PARKED CAR CAUSING DAMAGE TO BOTH CARS. I WAS ATTEMPTING TO BACK UP INTO A SPACE ON A SLIGHTLY INCLINED STREET. I HAD TO APPLY SOME EXTRA POWER TO MY JEEP. HOWEVER IT WENT SIDEWAYS INSTEAD OF STRAIGHT BACK INTO THE PARKING SPOT. I THOUGHT I DID NOT PLAN THE MANEUVER CORRECTLY BUT WHAT HAPPENED IS THAT MY REAR LEFT TIRE LOST TRACTION TO THE ROAD WHICH MADE THE CAR TRAVEL SIDEWAYS INSTEAD OF STRAIGHT. I HAD REPORTED SOME RUBBING NOISE COMING FROM THE TIRES EARLIER IN THE WEEK AND SOME MINOR PLY IN THE STEERING WHEEL TO THE DEALER. THEY COULD NOT DUPLICATE THE RUBBING NOISE AND REPORTED FIXING THE STEERING WHEEL. I PICKED UP THE CAR ONLY TO FIND OUT THAT PROBLEMS WERE STILL THE SAME. I AM GUESSING THAT THERE IS A MAJOR FLAW IN THE ESC THAT MADE THE CAR PERFORM IN THAT FLAWED MANNER. THE ESC LIGHT CAME ON AFTER THAT HIT AND WOULD NOT GO OFF. THE STEERING WHEEL NOW MORE CROCKED. AND THE REAR LEFT WHEEL LOOKS LIKE BENT. I HAD THE CAR TOWED TO THE DEALER ON MONDAY BUT THEY WOULD NOT CONSIDER LOOKING AT IT UNTIL THE ACCIDENT IS FIXED. SO NOW IT IS IN THE SHOP. *TR
Vehicle speed control, Oct 15, 2014
JEEP WOULD ACCELERATE IN CURVES OR GOING DOWNHILL. DRIVERS FOOT WOULD NOT EVEN BE ON THE GAS PEDAL. YOU WOULD NOT SEE THE CHANGE OF SPEED IN THE SPEEDOMETER, BUT WOULD SEE IT IN THE TACHOMETER, AND YOU COULD FEEL IT SPEED UP. THERE WERE TIMES I THOUGHT THE VEHICLE WOULD FLIP IN A CURVE OR REAR END SOMEONE. IT DOES IT MOST WHILE COLD, LIKE WHEN YOU WOULD FIRST START DRIVING FOR THE DAY. *TR
Power train, Vehicle speed control, Oct 8, 2014
WHILE DRIVING IN LIGHT TO MODERATE TRAFFIC AS WELL AS STOP AND GO TRAFFIC, VEHICLE WOULD ROUTINELY SURGE FORWARD IMMEDIATELY AFTER SLOWING AND OR BREAK WHEN FOOT WAS REMOVED FROM BRAKE PEDAL. CRUISE CONTROL HAD NOT BEEN USED OR ENGAGED AT ANYTIME. *TR