2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: vehicle speed control
185 reports, newest first. Show all
Power train, Vehicle speed control, Oct 8, 2014
AT HIGHWAY SPEEDS, VEHICLE WOULD ROUTINELY BECOME LOCKED INTO A SINGLE GEAR AND FAIL TO SHIFT BEYOND THAT POINT UNTIL THE VEHICLE WAS TURNED OFF AND THEN RESTARTED. UPON RESTART VEHICLE WOULD TRAVEL APPROX 10-15 MILES BEFORE VEHICLE WOULD AGAIN NOT SHIFT AND HAVE TO BE TURNED OFF AND RESTARTED. THIS CYCLE REPEATED NUMEROUS TIMES AND ON SUBSEQUENT DAYS. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Sep 2, 2014
ON OCCAISION WHEN ACCELERATING THE CAR SEEMS TO BE IN LIMBO, NOT ACCELERATING AND LOSING SPEED SLIGHTLY. *TR
Power train, Vehicle speed control, Aug 12, 2014
TRANSMISSION LIGHT CAME SIMULTANEOUSLY WITH CAR LOSING ABILITY TO SHIFT GEAR, MOVE FORWARD OR REVERSE. I WAS IN A PRECARIOUS SITUATION AS I WAS ON A HEAVILY TRAVELED ROAD. CAR IS BEING TOWED TO DEALERSHIP. THIS IS A BRAND NEW CAR AND CLEARLY THERE IS A DANGEROUS ISSUE WITH THE TRANSMISSION OF THIS CAR. I AM VERY CONCERNED TO DRIVE THIS VEHICLE, EVEN AFTER THE CAR HAS ANY NECESSARY REPAIRS. I BELIEVE THIS CAR IS A POSES A SERIOUS SAFETY THREAT DUE TO ITS INABILITY TO GAIN SPEED OR CHANGE GEARS AT CRITICAL TIMES. *TR
Power train, Vehicle speed control, Jul 30, 2014
INCIDENT OCCURRED ON FREEWAY WHILE TRAVELING AT 70 MPH. WAS TRAVELING IN THE #1 LANE AND ENCOUNTERED A SLOWER MOVING VEHICLE. CHANGED TO THE #2 AND ACCELERATED, BUT GOT NO RESPONSE FROM THE VEHICLE. THE FREEWAY AT THIS PORTION IS A DOWNGRADE SO VEHICLE WAS ABLE TO COAST DOWNHILL. I ACCELERATED AGAIN AND VEHICLE FAILED TO ACCELERATE. A "SERVICE TRANSMISSION SOON" MESSAGE WAS DISPLAYED ON DASHBOARD. I EXITED THE FREEWAY AND CAME TO A COMPLETE STOP AT THE BOTTOM OF THE OFFRAMP. I PRESSED THE GAS, WHILE IN DRIVE, AND THE VEHICLE DID NOT MOVE. PLACED IN PARK AND THEN BACK IN DRIVE AND THE VEHICLE DID NOT RESPOND. PLACED VEHICLE IN PARK AND SHUT IT DOWN AND RESTARTED VEHICLE AND IT DID STRUGGLE TO MOVE FORWARD SEVERAL FEET. PLACED VEHICLE IN REVERSE AND IT DID NOT RESPOND. REPEATED SEQUENCE OF TURNING IT OFF AND BACK ON AND THE VEHICLE RESPONDED. PLACED VEHICLE IN DRIVE AND IT DID NOT RESPOND. REPEATED SEQUENCE AND VEHICLE FINALLY MOVED FORWARD. WAS ABLE TO SLOWLY DRIVE VEHICLE TO DEALERSHIP. AFTER HALF A DAY DEALERSHIP STATED "CHRYSLER" TOLD THEM TO WIGGLE THE CABLES AND SEE IF ANY OF THEM ARE LOOSE. AFTER THEY DETERMINED THE CABLES WERE NOT LOOSE THEY INSTALLED THE NEW TRANSMISSION UPDATES AND CLEARED THE ERROR CODES. SERVICE TECH STATED THE PROBLEM SHOULD NOT HAPPEN AGAIN. SO FAR I HAVE NOT EXPERIENCED ANY OTHER FAILURE WITH THE TRANSMISSION. *TR
Vehicle speed control, Jul 26, 2014
I DRIVE A 2014 JEEP CHEROKEE WITH STANDARD CRUISE CONTROL WHICH THEY REFER TO AS ELECTRONIC SPEED CONTROL OR ESC. THE CAR MANUAL STATES THAT ONCE THE CRUISING SPEED IS SET, IT CAN BE REDUCED IN 1 MPH INCREMENTS BY PRESSING THE "SET -" BUTTON. IT DOESN'T INDICATE THAT PRESSING THAT BUTTON COULD RESULT IN MORE RAPID DECELERATION OF THE VEHICLE OR THAT IT MIGHT ACTUALLY CAUSE THE SYSTEM TO APPLY THE BRAKES. ON OTHER VEHICLES I'VE OWNED, PRESSING AND HOLDING THE "SET -" BUTTON SIMPLY CAUSE THE ENGINE TO BACK DOWN AND THE VEHICLE ESSENTIALLY COASTS UNTIL THE BUTTON IS RELEASED AT A NEW, LOWER SET CRUISING SPEED. HOWEVER, ON A NUMBER OF OCCASIONS WHILE USING ESC I HAVE HELD THE "SET -" DOWN HOPING TO DECREASE SPEED BY A FEW MILES AN HOUR. WHAT HAS ACTUALLY HAPPENED IN THOSE INSTANCES IS THAT AFTER A SECOND OR SO, THE VEHICLE BEGINS RAPIDLY DECELERATING AND IT APPEARS THE BRAKES ARE ACTIVATED BY THE SYSTEM. AS YOU CAN IMAGINE, THAT COULD BE A VERY DANGEROUS OUTCOME IF THE DRIVER DOESN'T KNOW IT'S COMING AND THERE IS OTHER TRAFFIC FOLLOWING BEHIND. I'M FORTUNATE THERE WAS NO TRAFFIC FOLLOWING ME ON THE OCCASIONS ON WHICH THIS OCCURRED. I WENT BACK AND REREAD THE MANUAL ON THE USE OF ESC AND SAW NO REFERENCE TO RAPID DECELERATION OR BRAKE APPLICATIONS IN THIS SCENARIO. I THEN E-MAILED CHRYSLER ABOUT IT, AND FINALLY RECEIVED A RESPONSE TELLING ME THAT WHEN USING THE ADAPTIVE CRUISE CONTROL ("ACC") SYSTEM, HLDING DOWN THE "SET -" BUTTON WILL RESULT IN DECELERATION IN INCREMENTS OF 5 MPH, THOUGH IT DOESN'T REFER TO APPLICATION OF THE BRAKES BY THE SYSTEM. HOWEVER, I DON'T USE THE ACC SYSTEM WHICH IS ACTIVATED BY A SEPARATE BUTTON. EITHER I HAVE A MALFUNCTION OF THE ESC SYSTEM OR CHRYSLER HAS FAILED TO DISCLOSE A VERY IMPORTANT PIECE OF SAFETY INFORMATION AS TO THE FUNCTION OF THE ESC FEATURE IN THE MANUAL, AND I'M LUCKY IT DIDN'T GET ME INTO A SERIOUS ACCIDENT. *TR
Vehicle speed control, Electronic stability control (ESC), Jul 26, 2014
1. BELL FOR KEY IN IGNITION COMES ON, BUT KEY IS OUT. 2. PRINT OUT SAYS, FOUR WHEEL DRIVE TEMPORARILY UNAVAILABLE. 3. ACTIVE HANDLING ICON STAYS LIT. (CAR HAS ALREADY BEEN INTO DEALER FOR THIS. COMPUTER WAS RE-FLASHED.) 4. CRUISE CONTROL WILL NOT COME ON. 5. I HAVE STILL NOT RECEIVED MY MULRONEY STICKER FOR MY VEHICLE. *TR THE CONSUMER STATED THE JEEP WOULD GO OUT OF CONTROL, WHEN IT WAS BEING TOWED BEHIND A MOTOR HOME. AFTER TOWING IT A FEW HUNDRED MILES, THE JEEP STARTED ROCKING BACK AND FORTH IN A VIOLENT MOTION WHILE DRIVING STRAIGHT ON THE INTERSTATE. THE ELECTRONIC STABILITY CONTROL LIGHT ILLUMINATED ON THE DASH OF THE JEEP. IT REMAINED ON, AFTER THE MOTOR HOME WAS DISCONNECTED. THE DEALER CLEARED THE CODE. HOWEVER, WHEN THE CONSUMER HOOKED UP THE WIRING FOR THE TOW SYSTEM, THE LIGHT ILLUMINATED AGAIN. UPDATED 06/15/15. *JB UPDATED 07/15/15. *JB
Power train, Vehicle speed control, Jul 7, 2014
THE CAR GAVE A MESSAGE THAT THE TRANSMISSION NEEDED SERVICE. IT THEN DROVE A FEW MORE MILES AND THEN STOPPED ALLOWING ME TO ACCELERATE. IT WAS LIKE IT WAS IN NEUTRAL BUT THE ENGINE WOULD NOT REV. IT DID LET ME DRIVE AGAIN AFTER SHUTTING DOWN THE CAR BUT THE PATTERN CONTINUED UNTIL WE DROPPED IT OFF AT THE DEALER. WE NEEDED TO TURN THE CAR OFF AND ON SEVERAL TIMES. THERE WAS ALSO AN UNKNOWN SMELL THAT CAME AND WENT. *JS
Power train, Vehicle speed control, Jun 9, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED ERRATICALLY WHILE SHIFTING. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER 14V293000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 150.
Vehicle speed control, May 15, 2014
WHEN CRUISE IS SET AT ANY RATE OF SPEED VEHICLE HAS THE TENDENCY TO SPEED UP TO 10-20 MPH ABOVE SET SPEED. ESPECIALLY WHEN GOING DOWN HILL OR ON LEVEL SURFACE. *TR
Power train, Vehicle speed control, Apr 14, 2014
I PURCHASED A 2014 JEEP CHEROKEE LTD. IN 10/2013 FOR MY DAUGHTER TO LEARN TO DRIVE (WITH LEARNER'S PERMIT) AND TO DRIVE WHEN SHE GETS HER LICENSE SOON. I WAS DRIVING THE CAR IN MARCH ON I-10 IN HEAVY TRAFFIC TIME WHEN SUV MADE A WHINING NOISE, GEARS STALLED FOR SEVERAL SECONDS, RPM'S DROPPED. SUV CONTINUED TO DO THIS AT A VARIETY OF SPEEDS WITH INCREASING FREQUENCY. THE CAR HAS LESS THAN 7000 MILES, SO I BROUGHT SUV TO SELLING DEALER'S SERVICE DEPARTMENT AND WAS TOLD THEY COULD FIND NOTHING WRONG. THEY GUESSED AND UPDATED SOFTWARE, THEN CLOSED THE SERVICE ORDER. AFTER LEAVING DEALERSHIP, SUV PERFORMED 5 INTERMITTENT AND SIMILAR EPISODES ON THE WAY TO DESTINATION THAT WAS ABOUT 7 MILES AWAY. I RETURNED SUV TO THE SAME SERVICE DEPARTMENT THE NEXT DAY AND REPORTED THE INCIDENT TO CHRYLSER AND JEEP CUSTOMER CARE (JCC). JCC CONTACTED THE DEALER. A DECISION WAS MADE TO REMOVE THE ENTIRE TRANSMISSION TO BE SENT TO JEEP ENGINEERS TO DISSECT AND DETERMINE CAUSE OF THE PROBLEM. A NEW TRANSMISSION EXACT TO THE OLD, ONLY WITH 'UPDATES' WAS PLACED IN THE SUV. SINCE THESE SERIES OF EVENTS HAVE OCCURRED, I HAVE DISCOVERED THAT THE JEEP CHEROKEE HAD 4 HOLDS ON RELEASING THE SUV DUE TO THE ISSUES WITH 9 GEAR FIAT TRANSMISSION. I WAS ALSO TOLD BY THE DEALER THAT OURS WAS THE 2ND SUCH CASE SEEN IN THEIR SERVICE DEPARTMENT WITH THE SAME PROBLEM. ULTIMATELY, JCC OFFERED MORE WARRANTY AND THE ABILITY TO SKIP ONE PAYMENT OF WHICH I DID NOT ACCEPT. THE ONLY ACCEPTABLE OFFER WOULD HAVE BEEN FOR THE ENGINEERS TO TELL ME THAT THE SUV IS SAFE FOR THEIR OWN NEW TEEN DRIVER OR TO TAKE THE SUV BACK, TO NO AVAIL. JCC SENT THE CASE TO THE 'CASE ANALYST' TEAM, BUT ULTIMATELY CLOSED THE CASE AS RESOLVED. I HAVE SERIOUS CONCERNS ABOUT MY DAUGHTER DRIVING THE SUV ONCE SHE OBTAINS HER LICENSE. I ALSO HAVE CONCERNS ABOUT HER YOUNGER BROTHERS RIDING IN AN SUV THAT MAY PERFORM UNSAFELY AND UNPREDICTABLY. *JS