2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Electrical system, Vehicle speed control, Engine, Aug 9, 2025
Body control module had a recall I had to get it fixed for the 2nd time and it’s giving us issues again,jeep has 46k miles and steering column control module is faulty and unconnect dash/radio/ac temp is also faulty,replaced blower motor and still having ac issues only mechanic has been Jim Browne dealer since we have had this jeep for a year .Jeep jerks when braking and does not brake it goes faster.when pressing gas to drive jeep goes slower.jeep dash of connect is blue screen and when reversing rear camera appears and does Not disappear not even when in drive or park must turn off jeep for camera to turnoff
Other or unspecified, Jul 23, 2025
My oil filter housing is bad on my Jeep. They were built with plastic which everyone knows doesn't last long and now changed to aluminum because they realized it was a problem for many owners. The issue you spend lots of money until can get to a shop and then a lot more money for repair. Leaking oil and coolant everywhere until you find out the issue plus the risk of fire if overheats extremely. My complaint proves they finally realized that plastic was no good but owner stuck with bill of replacement and shop fees. I have shopped around several part stores for the part and I am shocked at the number of people who have replaced this part. Just wondering why no recall issued especially with them changing the material of the part.
Other or unspecified, Engine, Jul 19, 2025
Approximately 2'years.ago I was on my way home from work around 10:30 pm. I was in moderate to heavy traffic and the jeep threw a code saying service transmission. I wasn't able to accelerate. I had to navigate carefully through traffic with my hazards on to get to a safe place to stop. I was finally able to and turned off my car. I let it sit for a few minutes then I try to restart it again. The check engine light was still on it still said service transmission. I tried to put the vehicle in reverse, and it jumped so hard I thought that I had hit something. I turn it back off again and left it off for approximately 20 minutes. I finally tried to restart it and it started fine put it in reverse and it was able to go in reverse and I was able to limp it home. Thank goodness a traffic wasn't too bad I was able to pull over. I took my car to I trusted mechanic and they look through everything and they could not figure out why it was doing that. Not long after I got a postcard in the mail stating that the TCM need to be replaced. I called the number that was on the card and they stated that that particular part was on back order and they would call me. I gave them my information. They never called me back. I tried to go to work again a few days later and the same exact thing. But this time I have video of it. So I took it to my local Suncoast Chrysler Jeep Dodge ram not the place I bought it from but within the same hub. I showed them the video the gentleman there said that he was going to bring it back and the mechanics will work on it. A couple hundred dollars later they stated that they had fixed it and it shouldn't happen again. But it did it happened quite a few times, and it tends to happen when the temperature here in Florida is a little bit chilly. They actually put a sticker on the hood that said that they had fixed it but they have not. I tried to call and get refunded for the TCM but they said I was not able to. I still have the same issue.
Parking brake, Jul 19, 2025
Parking break is in need of service before it is set and won’t be able to get it off.
Power train, Engine, Jul 16, 2025
The contact owns a 2014 Jeep Cherokee. The contact stated that while her daughter was driving 30 MPH, the vehicle began to jerk, the driver lost control of the vehicle, and the vehicle stalled. The shift key inoperable message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included in the recall. The vehicle was towed to the local dealer to be diagnosed and it was determined that the PTU was the cause of the failure. The vehicle was not repaired. The vehicle was taken to another local dealer, where it was determined that the transfer case, PTU, and rear differential were leaking. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 124,000.
Parking brake, Jul 10, 2025
The contact owns a 2014 Jeep Cherokee. The contact stated that the parking brake was engaged and failed to release as needed. The parking brake warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.
Power train, Jul 9, 2025
This has been an issue since I have bought the vehicle in 2020. I have taken it to the shop to be repaired 3 times in which was told the issue was repaired. The rear differential and transfer case units are bad. Upon my research there are multiple and I mean tons of 2014 Jeep Cherokee limited with this same issue. It is a known manufacturer issue and it concerns a huge road safety for drivers, passengers and other drivers on the road. Major concern. I have reported this once before and I am reporting again as my vehicle has been fixed 3 times and it still is an issue so this needs to be addressed for other Jeep owners for the safety of everyone. Please advice quickly and please get this safety concern on the recall list AS SOON AS POSSIBLE! ALSO PLEASE ADVISE THIS TO THE JEEP MANUFACTURER TO GET THIS TAKEN CARE OF IN ALL THE NEW VEHICLES!
Other or unspecified, Jul 6, 2025
I believe this is an issue with the parking brake module. The vehicle tries to shutdown or stalls while driving (in my case at 60 MPH on highway). It literally loses power and I get the disabled parking brake warning on dashboard. Losing driving power and stalling while moving at that speed has been very dangerous and life threatening. When I start the vehicle it acts as if the parking brake is engaged even though it is not.
Power train, Vehicle speed control, Fuel/propulsion system, Jul 2, 2025
My 2014 Jeep Cherokee began exhibiting repeated transmission and electrical malfunctions, particularly after startup or while idling. The most concerning issue is the appearance of a “Switch to Park” warning message, which occurs while the vehicle is already in Drive. When this happens, the transmission fails to engage properly, and I’m unable to shift into gear without cycling through Park multiple times. **seems to start happening after filling gas tank to full** This poses a major safety risk, especially in intersections or during stop-and-go traffic. The car has also experienced flashing odometer issues, rough idle, and erratic behavior when shifting — all of which point to a communication failure between core modules (BCM, TCM, PCM). A Chrysler-certified dealership performed a proxy alignment after acknowledging that the modules were “talking at the same time.” While no fault codes appeared on my OBD-II scanner, the dealer determined that the issue required a software-level alignment. However, I was told this is not part of any current recall or TSB, despite my symptoms being identical to other complaints already logged (e.g., NHTSA ID 11425007). This problem has occurred multiple times, both before and after dealership service. I was also informed there are no current recalls, but VIN-based systems like VinSeeker.com have suggested there may be open recall alerts related to transmission or software issues. This type of malfunction places the driver and passengers at risk of unexpected stalling, transmission disengagement, or inability to accelerate — especially dangerous in high-traffic areas. The issue appears to be known, systemic, and potentially tied to faulty transmission control software or defective module synchronization.
Engine, Jul 2, 2025
Follow up of complaint tracking # 11665800 and 11667793. My Cherokee 2014 has DTC U0402 since 2018. Jeep does not want to do a recall for change of transmission for my car. Jeep wants to charge me $11000 for this repair, despite DTC was evident when the car was under warranty, and Jeep told me not to worry about it. Delaware Motor vehicle has given me a tag that will expire on 07/24/25, and DMV does not want to give me more extensions, DMV has told me clearly that IT IS NOT SAFE TO DRIVE MY CAR, AND IT NEEDS REPAIR. If NHTSA is not able to get a recall for my car before 07/19/25, I will have to sell my car for a very low price to Jeep, despite that my car is in very good condition and 27,509 miles. Jeep has not been honest with me since 2018 about DTC U0402, Jeep told me not to worry about it because the "code was stored but inactive". Jeep got advantage of my ignorance in this issue.
Power train, Electrical system, Engine, Jun 29, 2025
Failed Power Transfer Unit. Unable to shift to 4WD because system is not recognizing. Service engine light has come on. This is a widely known issue with the Jeep vehicles and so far there is no warranty extension covering my 2014 vehicle.
Power train, Engine, Jun 25, 2025
The 4WD system is no longer working. Put in park and tried to shift and now I have an error warning light. 4WS system unavailable. Service required. The PTU seems to be the issue but the open recalls I have found do not cover this issue for my vehicle.
Power train, Jun 21, 2025
Submission to NHTSA Regarding Transmission Issues in 2014 Jeep Cherokee Latitude Summary of Concerns I purchased a 2014 Jeep Cherokee Latitude in November 2024, and the transmission issues began approximately six months later. The vehicle exhibits the following problems: •Harsh and delayed shifting •Sudden jerks and gear hunting during low-speed driving •Severe hesitation from a stop, especially at intersections or in traffic •Loss of power under throttle, with unpredictable shifts These issues make the vehicle unsafe for daily driving, particularly in traffic or at intersections where a lack of predictable acceleration increases the risk of accidents. Despite a visit to the Midas dealer, where these issues were reproduced and linked to multiple Technical Service Bulletins (TSBs), the problems persist. The transmission's erratic behavior, even after software updates, remains unresolved and poses a significant safety concern for both the driver and others on the road. Resolution Sought I respectfully urge the NHTSA to: •Investigate the transmission behavior in the 2014 Jeep Cherokee Latitude •Consider initiating a full recall or service campaign to address these persistent transmission issues •Demand that Jeep implement a permanent solution to ensure the safety and reliability of affected vehicles The ongoing transmission problems in this vehicle, as reported by myself and other owners, necessitate immediate action to prevent potential accidents or injuries. A comprehensive and effective resolution is essential to address this critical safety concern.
Engine, Jun 18, 2025
This is an addendum to complain number 11665800 I would like NHTSA do a recall for the transmission of my Jeep Cherokee 2014. I read an Article by Clifford Atiyeh, published on 07/08/2019 titled: Jeep recalls 2014 Cherokee again as ZF Nine-Speed Transmission Problems continue. I did not get this recall. 1-I bought the car new on 05/2014 2-Meggee Service Advisor Thomas Heck (phone 302-856-0064, Georgetown, Delaware) knew that my car was showing engine light on and code U0402, receipt dated 09/04/2018. At this time my car was under warranty, and technician did not do anything about it, despite DTC was there after performing recall U63. The Jeep technician told me not to worry about it. 3-Receipt dated 08/23/2019, , got recall V69. DTC U0402 was there. 4-Receipt dated 09/30/2022, my car got replacement of primary fuel pump. Car showed DTC U0402 again, and technician wrote "unrelated code", and told me not to worry. 5-Receipt dated 05/30/2025, I took my car to Jeep technician, because my car failed DMV inspection for DTC U4402 (Jeep code U0402). This time Jeep Service Technician said that because of this code U0402, the car needed a change of transmission, and it cost $11000. Receipt dated 06/06/2025, I took my car to DMV Pre-certified Technician, and he also told me the car needed a change of transmission, cost $11,232 6-I complained to Megee because Jeep technician knew about this problem with code U0402 since 2018, when the car was under warranty, and they told me not to worry about it, and now Jeep has the responsibility of changing the transmission for free. 7-I contacted Jeep Customer Care (877-426-5337) complaint #[XXX]. Representative told me that the problem had to be resolved directly with Megee Motor (Georgetown, Delaware), because it was its problem. 8-Megee Supervisor Tom Hecks told us that he needed authorization from Jeep Customer Care to change the transmission of the Cherokee. At the end, Jeep customer care and Megee are playing ping-pong with me INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power train, Vehicle speed control, Jun 16, 2025
Vehicle randomly imitates being in neutral when it is actually in drive mode. It has lost power on long hill climbs wthout any downshifting as would be necessary. Vehicle will occasionally accelerate on its own without notice. This has happened both on the open road and setting at red lights. These are sometimes able to reset with the turning off and back on of the motor. These symptoms started very randomly, but have increased in events over time.
Power train, Electrical system, Jun 9, 2025
Car bought new on 2014. On 2018 car started to show engine light to illuminate on and off. Jeep technician comply with recalls, and did not change transmission despite DTC U0402 was there all the time, and car was under warranty. Now, Delaware Motor Vehicle does not want to renew my tag because DTC U0402 is related to increase of emissions. Cost of changing transmission is $11,000. Jeep office does not want to authorize the change of transmission despite the problem started when the car was 4 years old. Not fair at all. I am worry to have accidents because of this DTC.
Electrical system, Jun 9, 2025
Odometer Fraud. The contact purchased a 2014 Jeep Cherokee. The contact stated that upon checking the Carfax History report, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 107,079 and upon checking the Carfax History report check, it was discovered that the mileage was 280,000.
Power train, Jun 9, 2025
Jumpy Transmission, when shifting gears vehicle pauses, jumps a bit, makes a noise, then shifts into the new gear. Everyone in the car jerks their head when the gears jump. The dealership has looked at the vehicle a few times, and say nothing is wrong. An outside mechanic looked and said this is a common problem with my make and model and it is a faulty transmission issue.
Power train, Jun 4, 2025
Failed 4WD due to failed PTU or Transfer Case. Jeep extended a warranty for this but ONLY for two OBD codes, if yours fails for any other reason, and there are many, like a bad actuator, you don't get the warranty. From my research this is a WIDESPREAD issue and REQUIRES a recall. This is a VERY expensive fix if you don't match the exact OBD code, but it affects thousands of people.
Power train, Jun 3, 2025
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle returned to normal functionality. The service 4x4 warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 130,000.
Electrical system, May 30, 2025
Service Shifter Light was not on when i bought the car, shifter was replaced due to a recall, light came on with the new part, dealership won’t replace
Air bags, May 29, 2025
Started the vehicle and before we could put it in gear, the airbags in the back seat deployed. I contacted Jeep Customer Service and was given case # 93132151 and they had it towed to the nearest dealership for diagnosis. Then Jeep refused to pay the diagnostic fee and the dealership won’t do the diagnosis. Our fear is that the vehicle is unsafe to drive as the front airbags could now go off.
Forward collision avoidance, May 29, 2025
Just rained, while driving with my family in the car. The brake and parking brake lock up the car. No accidents. But the car won't disengage the brake saying service parking brake.
Power train, May 18, 2025
Gear shift dropped out of drive into neutral. Note on dash said to put in park and then back to drive which was done. Same problem occurred a few minutes later. Also occurred to dealer tech advisor twice but has not been duplicated since even after about 150 miles. Dealer says they cannot troubleshoot until transmission fails. This seems to be the identical problem that required a 2019 recall.
Power train, May 14, 2025, crash
The vehicle experienced a catastrophic failure of the brand new CV half shaft while driving. Spline shear. Loss of Drive function, loss of Park function. Our local garage said the vehicle was the correct for make, model, and year for this to be a W47 recall issue. When we searched NTHSA with the vehicle VIN, which returned Zero open recalls. After researching the W47 recall, we called the manufacturer. They documented our VIN and details of our case in two departments and gave us the reference numbers: #92987492, and #92987905. They told us the next step was to bring it to NTHSA a file a complaint report about the VIN not being included in the recall and to include the reference numbers in the complaint form. We have nothing physical to scan or upload. Just those two reference numbers from the manufacturers.