2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Other or unspecified, Electronic stability control (ESC), Jul 31, 2017
WHEN FLAT TOWING OUR 2014 JEEP CHEROKEE WITH ACTIVE DRIVE II ON A ROUGH ROAD AT A SPEED OF APPROXIMATELY 45 MPH, THE CAR VIBRATED SO BADLY IT SHOOK OUR 30,000 LB MOTORHOME SO BADLY THAT WE HAD TO COMPLETELY STOP THE RIG AND THEN RESUME MOVEMENT. THE SECOND TIME THIS HAPPENED WE WERE ON HWY 116 NEAR PETALUMA, CA AND WE WERE IN HEAVY TRAFFIC AND THE ROADWAY HAD NO VERGE. IT WAS ONLY BY LUCK THAT WE DID NOT WRECK OR CAUSE A WRECK. OWNER FORUMS INDICATE THIS HAS HAPPENED TO OTHER JEEP CHEROKEE OWNERS. WHY DOESN'T CHRYSLER MOTORS HAVE TO FIX THIS? WE COULD HAVE BEEN KILLED OR KILLED SOMEONE. THIS HAPPENED THREE TIMES IN THE SAM GENERAL AREA BUT THERE WAS NO SAFE PLACE FOR US TO PULL OVER AND DISCONNECT THE JEEP. PLEASE HELP US.
Power train, Electrical system, Jul 31, 2017
WAS DRIVING THE CAR AND TRANSMISSION STARTED TO DISENGAGE. RPMS WERE GOING HIGH BUT THE CAR WAS NOT MOVING. LATER THAT DAY, THE CAR LUNGED AND THE SERVICE TRANSMISSION LIGHT CAME ON THE CAR DASHBOARD. THE CAR WOULD GO IN REVERSE BUT NOT FORWARD. WE TURNED IT OFF, THEN BACK ON. SAME ISSUE BUT THE CAR LET US DRIVE IT HOME. HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. THIS IS A 2014 JEEP CHEROKEE TRAILHAWK WITH ONLY 22,000 MILES. THE TRANSMISSION HAS BEEN ACTING UP SINCE THE DAY WE PURCHASED IT. IT'S AN AUTOMATIC SHIFT, BUT IT IS VERY ROUGH, THE CAR HESTIATES WHEN YOU PRESS ON THE GAS. NOT SURPISED THAT THE TRANSMISSION HAS GONE OUT ON A 3-YEAR OLD CAR WITH ONLY 22,000 MILES - PITYFUL.
Engine, Jul 31, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE BURNED AN EXCESSIVE AMOUNT OF OIL AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 32089788. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 90,000.
Electronic stability control (ESC), Jul 28, 2017
ON JULY 16, 2017 WE DOWNLOADED A SOFTWARE UPDATE. WE FOLLOWED THE DIRECTIONS ON THE SCREEN SO THE CAR WAS PARKED AND DID NOT MOVE DURING THE PROCESS AFTER IT WAS COMPLETE WE BEGAN TO EXPERIENCE ISSUES WITH THE CAR SUCH AS NO BACK UP CAMERA, FLASHING LIGHTS ON THE DASH SCREEN I.E. THE ODOMETER SOMETIMES IT WILL FLASH THAT 911 CALL ASSISTANCE NEEDS MAINTENANCE AND IS NOT FUNCTIONING SINCE THE UPDATE WAS TWO WEEKS AGO THE CAR HAS BEEN DRIVEN AND THESE ISSUES ARE STILL A PROBLEM
Power train, Jul 28, 2017
ONGOING TRANSMISSION ISSUE - EVEN AFTER SOFTWARE UPDATES THE TRANSMISSION ON THIS 2014 TRAILHAWK FAILS WITHOUT WARNING. THIS HAS ALWAYS HAPPENED WHILE DRIVING ON CITY STREETS. THE VEHICLE JUST SHUTS DOWN, THE TRANSMISSION LOSES POWER AND FORWARD MOMENTUM. THE VEHICLE IS STILL RUNNING, BUT YOU CAN PRESS DOWN ON THE ACCELERATOR AND GO NOWHERE, STEERING IS ALSO AFFECTED. FIRST, WE WERE TOLD BY SAN ANTONIO CHRYSLER DODGE JEEP THAT THIS WAS AN ISSUE WITH THE FUEL TANK - THAT FILLING UP THE VEHICLE CAUSES FUEL TO SPILL OVER INTO SOME AREA CAUSING IT TO STALL... REALLY ?... OKAY. THEN WE WERE TOLD IT WAS A SOFTWARE ISSUE AND AN UPDATE WOULD FIX THE PROBLEM - NOPE. THIS HAS HAPPENED TO US WHILE TRYING TO MAKE LEFT-HAND TURNS, WHILE TRAVELING IN HEAVY TRAFFIC, AND WHILE TRYING TO ACCELERATE INTO INTERSECTIONS OR WHILE ACCELERATING OUT INTO TRAFFIC FROM PARKING LOTS... AND IT HAPPENS WITHOUT WARNING - THE VEHICLE JUST QUITS. IT'S DANGEROUS AND YOU TAKE YOUR LIFE INTO YOUR OWN HANDS EVERY TIME YOU DRIVE IT. THE LATEST SOFTWARE UPDATES WERE DONE IN JANUARY 2017 (WHICH CDJ WANTED TO CHARGE US FOR). THE UPDATES STILL DIDN'T FIX THE PROBLEM SO WE LEFT THE TRAILHAWK SITTING IN THE DRIVEWAY - THAT KILLED OUR BATTERY. THE TRAILHAWK IS AT THE DEALERSHIP NOW AND THEY WANT $300.00 (250. PLUS LABOR) FOR A NEW BATTERY AND CHARGE US TO DO ANOTHER "TRANSMISSION SOFTWARE UPDATE" BECAUSE IT'S "NOT UNDER WARRANTY" EVEN THOUGH WE BOUGHT THE EXTENDED 75,000 MILE WARRANTY (WHICH WAS SUPPOSED TO BE A CHRYSLER WARRANTY, BUT WE HAVE RECENTLY LEARNED IS A 3RD PARTY WARRANTY" -_- . I'M TIRED OF CHRYSLER'S INABILITY TO FIX THIS ONGOING AND DANGEROUS SITUATION - AND WE ARE STILL MAKING OUR PAYMENTS ON A VEHICLE WE CAN'T DRIVE.
Suspension, Power train, Engine, Jul 28, 2017
THE CAR WHEN DRIVING SHIFT.S LIKE TO SECOND GEAR.
Steering, Jul 26, 2017
I NEARLY HAD A CATASTROPHIC ACCIDENT WHEN THE VEHICLE WENT INTO A "DEATH WOBBLE" AS A RESULT OF A DEFECT IN THE VEHICLE WHEN BEING TOWED FOUR DOWN. THIS SHOULD BE A RECALL FOR JEEP VEHICLES WITH THE ACTIVE DRIVE II TRANSMISSION. I PURCHASED THE VEHICLE IN 2014 WITH THE KNOWLEDGE OF JEEP IT WAS GOING TO BE TOWED BEHIND A MOTORHOME.
Power train, Jul 26, 2017
CAR WAS RANDOMLY SHUTTING OFF WHILE DRIVING AND SHIFTING WAS VERY HARSH. BROUGHT IT TO DEALER WHO DID SOFTWARE UPDATE AND TOLD ME I SHOULD HAVE KNOWN THAT THIS CAR'S OIL HAS TO BE CHECKED EVERY 1,000 MILES. NOT CURRENTLY HAVING SHUTTING OFF PROBLEMS ANYMORE, BUT SHIFTING AND LURCHING REMAINS. TRYING ANOTHER DEALER TO SEE IF THEY CAN FIX IT. OPENED A COMPLAINT WITH CHRYSLER, WHO GAVE ME A CASE # AND SAID BRING IT TO A DEALER. THIS IS A KNOWN ISSUE AND SHOULD HAVE FULL TRANSMISSION REPLACEMENT!
Power train, Jul 24, 2017
REALLY BAD/ROUGH GEAR SHIFTING, JUMPING, BANGING, LURCHING. VIOLENTLY SHAKING AND SOMETIMES DOESN'T EVEN GO INTO GEAR WHEN ACCELERATING FROM A STOP. ON CITY STREETS WHEN HAVING TO STOP FOR A STOP SIGN OR TRAFFIC LIGHT
Power train, Jul 21, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFT FAILED TO WORK AND A LOUD NOISE WAS HEARD WHEN ATTEMPTING TO CHANGE GEARS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED.THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000. UPDATED 08/22/17*LJ THE CONSUMER STATED THE VEHICLE WOULD SHUT DOWN WHILE IN MOTION. THE BATTERY WAS CHANGED, BUT THE FAILURE RECURRED. *JS
Other or unspecified, Jul 15, 2017
I AM REPORTING A VERY UNSAFE LIFE THREATENING CONDITION , MY VEHICLE RANDOMLY STALLS OUT AND WILL NOT RESTART FOR SEVERAL MINUTES. THE FIRST TIME IT HAPPENED I HAD IT TOWED TO THE DEALERSHIP BECAUSE I WAS AFRAID TO DRIVE IT. THEY INFORMED ME THAT JEEP HAD A SERVICE BULLETIN FOR THIS EXACT CONCERN AND THEY HAD FIXED IT BY REPROGRAMMING THE PCM. I PICKED UP THE VEHICLE AND ABOUT 4 DAYS LATER THE SAME THING HAPPENED WHILE TURNING THROUGH A BUSY INTERSECTION ALMOST CAUSING A MULTI VEHICLE COLLISION.SECONDS BEFORE THE STALL THE RED ETC LIGHT CAME ON. AFTER THE RESTART THE ETC LIGHT IS OFF AND THE CEL IS ON AND THE ENGINE FEELS LIKE IT HAS REDUCED OR NO POWER. THE STALL ALWAYS SEEMS TO HAPPEN ON A TURN. MY VEHICLE IS CURRENTLY AT THE DEALER BUT IT APPEARS THAT THEY HAVE NO IDEA WHAT IS HAPPENING. THIS VEHICLE IS UNSAFE TO DRIVE AND IMPOSES A SAFETY RISK TO EVERYONE ON THE ROAD.
Power train, Jul 12, 2017
VEHICLE RUN ROUGH, JERKING,HESITATING AND ACCELERATING. STALLS WHEN STOPPING CAUSING CHECK ENGINE LIGHT, TRANSMISSION SERVICE AND OTHER WARNING LIGHT TO FLASH. WHEN RESTARTING IT VIOLENTLY SHIFTS AND SLAMS INTO GEAR, REVERSE FIRST AND THEN IN DRIVE. WHEN IN REVERSE OR DRIVE IT GOES INTO NEUTRAL. REQUIRES ANOTHER RESTART WITH SAME CONSEQUENCES. WHEN ATTEMPTING TO DRIVE THERE IS NO ACCELERATION AT FIRST THEN SLOW ACCELERATION WHILE IT IS ACTING LIKE IT WILL STALL AGAIN FEELING REAL SLUGGISH. ALL THE WHILE LIGHTS ARE FLASHING ON THE DASH. IT HAS BEEN IN FOR SERVICE 8 TIMES THE MOST RECENT BEING 7/11/2017. SERVICE HAS PERFORMED REPLACING TCM AND UPDATING IT 5 TIMES, REPLACING VAPOR CANISTER, FUEL TANK. VEHICLE HAS BEEN TAKEN INTO SERVICE DEPARTMENT WITH ALL THE THE ISSUES HAPPENING AND WAS DIAGNOSED AS NO ISSUES FOUND. SERVICE DEPARTMENT HAS TRIED TO PLACE THE BLAME ON ME STATING THAT I DO NOT KNOW HOW TO PUMP GAS, AS I AM OVERFILLING. (THIS IS INCORRECT) ANOTHER ISSUE THAT IS HAPPENING IS THAT WHEN TRYING TO FUEL THE VEHICLE AT ANY GAS STATION, IT WILL ONLY TAKE A LITTLE FUEL AND CLICK OFF LIKE IT IS FULL WHEN IN FACT IT IS NEAR EMPTY. GASSING THE VEHICLE CAN TAKE UPWARDS OF 15 MINUTES TO GET TO THE 3/4 MARK. THIS VEHICLE HAS BEEN A SAFETY HAZARD TO DRIVE SINCE DEC 2015 WHEN THE STALLING OUT AS I AM TRYING TO CROSS TRAFFIC, SCARY SITUATION BUT LUCKILY I WASN'T HIT. LOSES ACCELERATION WHEN DRIVING DOWN THE ROAD AND ON THE INTERSTATES, WHICH NOW LIMITS THE AMOUNT OF TIME AND PLACES THAT I DRIVE THIS VEHICLE, AS I PREFER THAT MYSELF AND MY FAMILY INCLUDING GRAND CHILLDREN LIVE VS. DIE. SO IN ESSENCE I HAVE A LUXURY VEHICLE THAT I PAY $600/MONTH AND I CAN ONLY DRIVE IT AROUND LIKE AN OLD BEATER CAR. WOULD REALLY LIKE TO GET TO THE BOTTOM OF THIS. FIAT CHRYSLER HAVE A SERIOUS PROBLEM WITH THIS CAR AND REFUSE TO ACKNOWLEDGE IT, CLOSING MY CASE BECAUSE SERVICE FINDS NO ISSUE.
Steering, Power train, Electronic stability control (ESC), Jul 12, 2017
I HAVE A 2014 JEEP CHEROKEE LATITUDE THAT IS A LEMON. IT JERKS REALLY HARD WHEN YOU TAKE OFF FROM A STOP, IT LOSES POWER WHILE DRIVING DOWN THE ROAD, THE STEERING GETS REALLY TIGHT AND YOU CAN BARELY TURN THE WHEEL WHILE DRIVING, IF YOU DONT WAIT FOR THE CAR TO JERK TWICE WHEN YOU PUT IT IN DRIVE IT WILL GO BACKWARDS IN REVERSE WHILE IN DRIVE, THE RADIO AND CLIMATE CONTROLL CONSTANTLY RESET DO TO POWER FAILURE, SOMETIMES IT DONT WANT TO START, THE CHECK ENINE LIGHT DID'NT EVEN COME ON UNTIL A WEEK AFTER THE PROBLEMS STARTED, IT THROWS WARNING LIGHTS LIKE LOW TIRE PRESSURE OR TRACTION CONTROLL WHEN NOTHING IS WRONG, AND THE DEALERSHIP WANTS TO CHARGE ME $800 (THAT I CAN NOT AFFORD) JUST TO SEE WHAT THEY NEED TO DO TO TRY AND FIX IT. THEY DON'T EVEN KNOW WHATS WRONG OR IF THEY EVEN CAN BUT THEY EXPECET ME TO PAY THEM!!! I HAVE ONLY HAD MY CAR 15 MONTHS AND IT ONLY HAS 38,000 MILES ON IT,AND NOW I FIND OUT THAT IT HAS WENT WAY DOWN IN VALUE DUE TO ALL THE RECALLS. WHAT CAN I DO????
Visibility, Jul 10, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE SUN ROOF EXPLODED OUTWARD. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO RICK HENDRICKS COLLISION CENTER (LOCATED ON 1535 SAVANNAH HWY CHARLESTON, SC 29407), BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Power train, Jul 8, 2017
5 TIMES NOW THE CAR WILL NOT MOVE IT SAYS CHECK TRANSMISSION THIS HAS HAPPENED IN MIDDLE OF HIGHWAY AND IN THE MIDDLE OF TOWN IN TRAFFIC CHRYSLER HAS RESET AND REPLACED TRANSMISSION MODULES AND IT IS STILL DOING IT! THIS IS VERY DANGEROUS! ON THE ROAD YOU SLOW TO A STOP IT IDLES DOWN AND GOES TO CHECK TRANSMISSION AND WILL NOT MOVE EITHER GET IT PUSHED OUT OF THE WAY OR HAD TO ROLL BACKWARDS OUT OF TRAFFIC AT A LIGHT. ONCE HAD TO PUSH ACROSS 4 LANES OF ROAD TO GET OUT OF TRAFFIC AGAIN ROLLED UP TO A STOP IT LT WOULD NOT GO INTO GEAR FORWARDS OR BACK!
Vehicle speed control, Jul 6, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 5 MPH AND APPLYING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO RESPOND AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (ADVANTAGE CHRYSLER DODGE JEEP LOCATED AT 18311 US HIGHWAY 441 MOUNT FORA, FL 32757 (352)-735-3777), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.
Steering, Jul 6, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.
Vehicle speed control, Jul 3, 2017
WHEN RELEASING THE ACCELERATOR PEDAL TO SLOW DOWN THE CAR ACCELERATES BY INCREASING THE RPM AND THEN MAINTAINING THE SAME SPEED THEREAFTER AS IN A CRUISE CONTROL ALTHOUGH THE CRUISE CONTROL IS OFF UNTIL THE BRAKES ARE STRONGLY APPLIED TO SLOW DOWN THE VEHICLE.
Power train, Jun 28, 2017
WHILE DRIVING THE CAR JUST STOPS IN THE MIDDLE OF ROAD AND HE TRANSMISSION DOES NOT WORK. THIS IS 5TH TIME WITH THE SAME ISSUE. JEEP COULD NOT FIX THE ISSUE.
Power train, Jun 27, 2017
2014 JEEP CHEROKEE TRAILHAWK 9 SPD TRANSMISSION HAS BEEN REPROGRAMMED MULTIPLE TIMES AND TRANSMISSION REPLACED ONCE BY DEALER AND CHRYSLER - ALSO PAID $5000 FOR EXTENDED WARRANTY. A DANGEROUS PROBLEM STILL EXISTS WITH NO RESOLUTION AT 45,000 MILES. NOTHING THE DEALER CAN DO TO KEEP TRANSMISSION FROM VIOLENT ACTIONS SHIFTING OR DELAYED FREEWHEELING SHIFTING WITH LOUD BANGING LURCHES.THERE WERE TWO VERY DANGEROUS NEAR-WRECKS WHEN CAR JUST ROLLED OUT IN FRONT OF ONCOMING TRAFFIC BEFORE "BANG-ACCELERATE" - SEVERAL SECOND DELAY BEFORE TRANSMISSION SHIFTED. YIELD SIGNS ARE DANGEROUS IN TRAFFIC YOU HAVE TO COME TO A FULL STOP AND WAIT SEVERAL SECONDS, RISKING REAR-END COLLISIONS AND ANGRY HONKING FROM OTHERS COMING TO FAST STOPS. THE ALTERNATIVE IS TO PAUSE, THEN ACCELERATE WITH THE TRANSMISSION FREEWHEELING FOR A SECOND OR TWO BEFORE CATCHING AS IF YOU REVVED THE ENGINE AND THEN POPPED THE CLUTCH ON AN OLD STANDARD TRANSMISSION. THAT IS IF YOU ARE LUCKY, AND IT DOESN'T TAKE LONGER WHILE YOU ROLL OUT INTO TRAFFIC WITHOUT IT ACCELERATING. ALSO, MULTIPLE TIMES, IT FELT LIKE THE CAR BEING HIT WHEN I TOOK MY FOOT OFF THE ACCELERATOR AND TAPPED BRAKE TO SLOW THEN ACCELERATE.THE TRANSMISSION FREE-WHEELED, THEN SHIFTED INTO AN UNKNOWN GEAR - SAME POP-THE-CLUTCH REACTION AS THE BRAKE IS RELEASED. IT ALSO DOES THESE THINGS OCCASIONALLY IN REVERSE PULLING OUT OF DRIVEWAY. THE TRANSMISSION DOESN'T SEEM TO EVER KNOW THE SPEED CHANGED WHILE IT WAS THINKING ABOUT WHICH GEAR IT SHOULD USE. I HAVE HAD TO DRIVE TO SPECIFICALLY AVOID SUCH INCIDENTS SINCE I'VE HAD THE CAR. EACH TIME IN, THE DEALER SAYS IT WAS DESIGNED THAT WAY AND WILL LEARN TO OPERATE BETTER AFTER A HUNDRED MILES OR SO - NOT. I'M PARKING IT UNTIL RESOLUTION, DRIVING 2007 KIA W/OVER 104,000 MILES. MUCH SAFER FOR THE GRAND-KIDS, WE TAKE CARE OF 40 HOURS A WEEK. ( 71 YEAR-OLD DISABLED/HANDICAPPED VET WITH DISABLED WIFE).
Power train, Service brakes, Engine, Jun 25, 2017
MY 2014 JEEP CHEROKEE LATITUDE AT 41000 MILES HAD A BRAKE FAILURE. NOW AT 51000 MILES THE ENGINE HAS BEEN STALLING WHILE IN MOTION AND SHIFTING INTO NEUTRAL. THE DEALERSHIP TOLD ME AFTER THE 2ND TIME IN FOR THIS PROBLEM THAT THE VEHICLE WAS 3.5 QUARTS LOW ON OIL AND THE ENGINE HAD SHUT OFF TO "PROTECT ITSELF" . THE CAR HAS BEEN PARKED FOR IN MY GARAGE FOR 3 DAYS, AFTER DRIVING IT FOR ABOUT 3 MILES THE CHECK ENGINE LIGHT CAME ON, UPON CHECKING IT IS AGAIN LOW ON OIL. I HAVE HAD THE CAR SERVICED AS RECOMMENDED AND DON'T UNDERSTAND THIS SUDDEN OIL USE, THERE ARE NO SIGNS OF LEAKAGE OR SMOKING, AND THE WARNING SYSTEM IS NOT INDICATING LOW OIL PRESSURE. IT IS GOING BACK TO THE DEALERSHIP MONDAY MORNING.
Steering, Jun 23, 2017
WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE SERVICE POWER STEERING, 4 WHEEL DRIVE, AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE STEERING WHEEL REQUIRED EXCESSIVE FORCE TO TURN. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE AND THEN TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,125.
Power train, Electronic stability control (ESC), Jun 20, 2017
TRANSMISSION ISSUES AND TRACTION CONTROL. LURCHES FORWARD, SHAKES WHEN TAKING OFF, HESITATES WHEN TAKING OFF (SOMETIMES 10 SECONDS OR MORE) THEN KICKS INTO GEAR REALLY HARD. TRACTION LIGHT COMES ON AND HAVE REDUCED POWER, RPMS ARE VERY HIGH BUT THE CAR JUST DOESN'T WANT TO GO. SOMETIMES WILL TELL ME TO PUT THE CAR IN PARK THEN SHIFT TO DESIRED GEAR. THE TRANS WILL NOT GO INTO GEAR. IT LEFT ME STRANDED ALONE ON A MAJOR ROAD LATE AT NIGHT. WHEN IT ARRIVED AT THE DEALERSHIP, THEY COULDN'T FIND ANYTHING WRONG WITH IT. IT HAS SPENT OVER A MONTH AT ONE DEALERSHIP. BEEN IN MULTIPLE TIMES FOR THE TRANS AND THEY DO AN UPDATE AND SAY ITS ALL GOOD. THIS CAR HAS PUT ME IN QUITE A FEW NEAR MISSES. YOU NEVER KNOW WHEN YOU ARE NOT GOING TO HAVE THE POWER YOU NEED. THE TIMES I HAVE EXPERIENCED THE PROBLEMS, IT DIDN'T MATTER IF I WAS TURNING OR DRIVING A STRAIGHT LINE. THIS HAS BEEN GOING ON WITH MY VEHICLE FOR 2 YEARS. THEY PERFORMED A RECALL THAT WAS SUPPOSED TO FIX IT BUT I DID NOTHING. ITS ALMOST LIKE IT GOT WORSE.
Structure, Jun 19, 2017
WATER IS COMING IN THROUGH THE FLOORBOARDS WHEN IT RAINS WHILE I AM DRIVING OR TAKE IT THROUGH THE CAR WASH SOAKING THE CARPETING AND FLOOR MATTS BECAUSE THEIR ARE BODY SEAMS THAT ARE PULLING APART AN SEPARATING. THE CAR IS A 2014 WITH 20, 430 MILES ON IT AND HAS A CLEAN CARFAX. JEEP DEALER SAYS THEY CAN'T HELP. I NEED A BODY SHOP. SOUNDS LIKE A FACTORY DEFECT. I HAVE HAD THE CAR 6 WEEKS AND I HAVE MADE 1 PAYMENT ON IT. NOT HAPPY AND NO ONE IS IN A HURRY TO HELP!!
Engine, Jun 16, 2017
I PLACE 2 COMPLAINTS FOR THE SAME VEHICLE - ON LAST 3 YEARS, LAST COMPLAINT IS FROM YESTERDAY 06-15-2017 ON ENGINE SECTION, THE PREVIOUS COMPLAINT WAS FROM 2016 ELECTRIC SYSTEM SECTION. DEFECTIVE ENGINE OIL HYPER-CONSUMPTION AND OIL SENSOR MALFUNCTION CAUSE ELECTRIC SYSTEM COLLAPSE, CAR STOP ON HIGHWAYS, CAUSE LIFE THREATENING SITUATIONS. AFTER READ HUNDREDS OF THE SAME COMPLAINTS HERE, I DECIDE CONTACT JEEP HEADQUARTERS AND REQUEST VALID DOCUMENTATION ABOUT CAR OIL CONSUMPTION. ON JEEP MANUAL IS 10 000 MILES, OR 16 000 KILOMETERS ! FOR ALL WHO ARE SURPRISE WITH DEALERSHIPS INFORMATION'S ABOUT ENGINE OIL CONSUMPTION , WHEN THEY START OIL TEST - HERE IS VALID INFORMATION, WHICH YOU CAN USE ON CONTACT WITH DEALERSHIPS. PLEASE FIND ONLINE JEEP DOCUMENT TSB 09-007-15 PDF FORM HERE IS IMPORTANT PART OF DOCUMENT: THE ACCEPTED RATE OF OIL CONSUMPTION FOR ENGINES USED IN THE VEHICLES LISTED ABOVE IS 1 QUART (0.946 LITER) IN 2,000 MILES (3,200 KM) FOR THE 1ST 50,000 MILES (80,467 KM). FOR VEHICLES WITH MORE THEN 50,000 MILES (80,467 KM) THE ACCEPTABLE OIL CONSUMPTION FOR ENGINES IS 1 QUART (0.946 LITER) IN 750 MILES (1,207 KM). ON CONTEXT WITH THIS INFORMATION LOOK ON US GOVERNMENT " EMISSIONS STANDARDS FOR LIGHT DUTY VEHICLES.HTTPS://WWW.EPA.GOV/EMISSION-STANDARDS-REFERENCE-GUIDE/EPA-EMISSION-STANDARDS-LIGHT-DUTY-VEHICLES-AND-TRUCKS JEEP CHEROKEE 2014 ENGINE OIL CONSUMPTION MUST BE ON BALANCE WITH US GOV. RECOMMENDED VEHICLE EMISSIONS. ON CASE THEN OIL IS NOT LEAKING FROM ENGINE, OIL IS OVERSPEND BY DEFECTIVE ENGINE CONSTRUCTION - HARDWARE, OR SOFTWARE. DEFECTIVE ENGINES WITH HIGH EMISSIONS MUST BE RECALL - SEE CASE "VOLKSWAGEN". AFTER WITNESS 8 TIMES SITUATION, WHICH IS DESCRIBE BY HUNDREDS OF PEOPLE HERE, I KNOW, THEN WITHOUT VALID INFORMATION'S AND DOCUMENTS, WE ARE NOT ABLE MAKE ADVOCACY FOR OUR RIGHTS.