2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Engine, Dec 28, 2016
VEHICLE BEING CONSIDERED FOR LEMON POLICY. VEHICLE IS SURGING / MOVING / CREEPING WHEN STOPPING AT LESS THAN 2 MPH. WIFE WILL NO LONGER DRIVE DUE TO SAFETY CONCERN. HAS FORCED US TO SEEK RENTAL VEHICLE UNTIL CHRYSLER APPROVES SOLUTION. TRANSMISSION "KLUNKING" DURING 2ND TO 3RD GEAR SHIFT CHANGE. RECENT HESITATION FROM ENGINE WHEN STARTING IN 1ST GEAR AS NORMAL. THIS IS NEW TRANSMISSION AND APPEARS TO BE GETTING WORSE SINCE REPLACEMENT AND STALL ISSUE REPORTED DURING HIGHWAY DRIVING WHICH FORCED VEHICLE TO SIDE OF ROAD WITH NO POWER. DEALER NOTIFIED. CHRYSLER WILL NOT AUTHORIZE RENTAL VEHICLE UNTIL RESOLVED, VERY DANGEROUS SITUATION TO CONTINUE TO DRIVE. *TR
Power train, Dec 27, 2016
THE TRANSMISSION LIGHT COMES ON AND THE VEHICLE WILL STOP AT ANY TIME. I HAVE TAKEN IT TWICE TO THE DEALERSHIP TO HAVE THE COMPUTER RESET AND IT IS STILL HAPPENING. ON THE 17TH OF DECEMBER I WAS ON THE SERVICE ROAD OF HWY 114 GOING EAST IN GRAPEVINE AND THE TRANSMISSION LIGHT CAME ON AND PUT ITSELF IN NEUTRAL WHILE DRIVING IN TRAFFIC. *TR
Other or unspecified, Engine, Dec 19, 2016
REPORTED OUR PROBLEM IN MAY 2016 -- RECEIVED A RECALL NOTICE MONTHS AFTERWARD, HOWEVER, DEALERSHIP SAID "DIDN'T APPLY TO OUR VEHICLE" - WE HAD EXACT STATED PROBLEM ON THE RECALL NOTICE - SO CONFUSED, FRUSTRATED, NOT TO MENTION AFRAID TO TAKE VEHICLE ON LONG TRIPS ON EXPRESSWAYS - WE RENT CARS FOR THIS (OUR PROBLEM: VEHICLE TURNED "OFF" COMPLETELY IN THE MIDDLE OF A BUSY EXPRESSWAY - WE ARE LUCKY TO BE ALIVE!)
Power train, Dec 18, 2016
AFTER BEING RETURNED TO JEEP DEALERSHIP (MORE THAN 6 TIMES) AND HAVING A NEW TRANSMISSION INSTALLED APPROXIMATELY TWO MONTHS AGO, TODAY (12/5/16) WHILE DRIVING THE TRANSMISSION WENT INTO SERVICE MODE AND STOPPED OPERATING IN THE MIDDLE OF A HIGHWAY. THE VEHICLE COULD ONLY COAST WITH THE ENGINE RUNNING. IT HAD TO BE TOWED TO THE DEALERSHIP. *TR
Power train, Dec 15, 2016
THE JEEP WOULD HESITATE WHEN SHIFTING INTO GEAR AND THEN "JUMP" INTO GEARS. I WAS INITIALLY TOLD THE CAR IS NEW 20,500 MILES AND NEEDS TO BE "BROKEN IN". HOWEVER, WHEN SHIFTING FROM FIRST TO SECOND GEAR OR SECOND TO THIRD GEAR THE CAR SHIFTS REALLY HARD, ENOUGH THAT MY HEAD HITS THE BACK OF THE SEAT FROM WHIPLASH. ON MY DAILY DRIVE HOME IN BUMPER TO BUMPER TRAFFIC, WHEN STOPPED AND THEN LETTING OFF THE BRAKE AND THEN EASING BACK ON THE BRAKE, THE CAR WILL JERK FORWARD. THE DEALERSHIP THOUGHT THAT A SOFTWARE UPDATE WOULD FIX THE PROBLEM, IT DID NOT. I'VE TAKEN IT IN FOR THE SAME ISSUE 3 TIMES.
Power train, Dec 15, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED INTO THE NEUTRAL POSITION AND THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON SEVERAL OCCASIONS. THE TRANSMISSION WAS FLASHED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
Other or unspecified, Dec 13, 2016
WHEN TOWED BEHIND MY 2012 FLEETWOOD CLASS A MOTORHOME WHEN YOU HIT A BUMP ON THE ROAD THE JEEP STARTS TO WOBBLE BACK AND FORTH UNCONTROLLABLY . THE ONILY WAY TO STOP THE WOBBLE IS TO STOP THE MOTORHOME AND JEEP IN THE ROAD AND THEN CONTINUE ON AFTER YOU CHECK EVERYTHING OUT. THIS HAPPENED 6-8 TIME FROM MAINE TO NY.1
Power train, Vehicle speed control, Engine, Dec 13, 2016
ON BOARD COMPUTER, OBSTRUCTING MAJOR TRAFFIC LANES, DIAGNOSTIC TROUBLE CODE (DTC) DEFAULTS THE TRANSAXEL TO NEUTRAL AND COMPLETE LOSS OF MOTIVE POWER. THE LOSS OF MOTVE MOTIVE COULD CAUSE CRASH WITHOUT POWER. UPDATED 01/17/2017*CT *CN
Power train, Dec 13, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERI4ENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Dec 10, 2016
WHEN DRIVING AT HIGHWAY SPEEDS OR LOW SPEED ON STREETS VEHICLE JERKS AND DISPLAYS MESSAGE "SHIFT TO PARIS THEN DESIRED GEAR." NEXT MESSAGE TO BE DISPLAYED IS "SERVICE TRANSMISSION." DRIVER HAS TO PULL OVER TO SHIFT TO PARK. VEHICLE TRANSMISSION DOES NOT SHIFT INTO GEAR FOR SEVERAL MINUTES WHILE CHECK ENGINE, AND SEVERAL OTHER ICONS FLASH ON INSTRUMENT PANEL. VEHICLE WILL THEN STALL. AFTER SEVERAL MINUTES AFTER POWER DOWN VEHICLE, GEAR WILL ENGINE AND VEHICLE WILL RUN ROUGH. GEARS WILL NOT SHIFT SMOOTHLY. VEHICLE HAS 54,000 MILES AND HAS HAD GEAR BOX SOFTWARE FLASHED ALREADY ONCE IN THE LAST 90 DAYS.
Power train, Electrical system, Engine, Dec 9, 2016
WHEN DRIVING, THE VEHICLE SHUTS DOWN AND MESSAGE ON DASH SAYS "CAR MUST BE IN PARK IN ORDER TO SHIFT." VEHICLE WILL NOT RESTART. THIS PROBLEM HAS HAPPENED MULTIPLE TIMES WHILE VEHICLE IS IN MOTION. WE HAVE HAD IT TAKEN INTO THE DEALERSHIP WITH NO RESOLVE. AFTER RESEARCHING, THIS IS A COMMON PROBLEM IN THIS YEAR'S MODEL THAT JEEP IS AWARE OF. HOWEVER, THE COMMON RESOLUTION IS DEALERSHIP STILL CLAIMING AN OIL CHANGE IS NEEDED. MOST RECENTLY OUR JEEP WAS 500 MILES UNDER THE DEALERSHIP'S RECOMMENDED OIL CHANGE. I FEAR FOR MY FAMILY'S LIFE IF THIS STALL HAPPENS WHEN CROSSING BUSY HIGHWAYS IN TOWN. *TR
Power train, Dec 9, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE REPLICATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT PROVIDED.
Power train, Dec 8, 2016
VEHICLE STUTTERS AND BUCKS WHEN ACCELERATING. FEELS LIKE IT CANNOT GET POWER AND IT MAY STALL OUT
Power train, Dec 7, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE TRANSMISSION HAD A STRONG HESITATION AND THE VEHICLE LOST POWER. THE DEALER REPROGRAMMED THE POWER TRAIN CONTROL MODULE, BUT THE FAILURE CONTINUED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE DEALER SCHEDULED AN APPOINTMENT AND COMPLETED THE RECALL REPAIR, BUT THE REMEDY PROVIDED NO SOLUTION. THE MANUFACTURER PROVIDED NO RECOMMENDED SOLUTION. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Engine, Dec 7, 2016
THE VEHICLE HAS SHUT OFF WHILE DRIVING IN THE MIDDLE OF AN INTERSECTION ON TWO SEPARATE OCCASIONS. *TR
Power train, Dec 7, 2016
> SAFETY RECALL NOTICE - S55 / NHTSA 16V-529 ENGINE WARNING LIGHT COMES ON WHILE DRIVING VEHICLE, SOMETIMES IMMEDIATELY AFTER STARTING VEHICLE, AND SOMETIMES AFTER BRAKING. DEALER UNABLE TO DETERMINE SOURCE OF PROBLEM, SAYING THEY WOULD CONTACT ENGINEERING. WE THOUGHT IT MIGHT BE CONNECTED TO THE RECENT RECALL FOR THE 2014 -15 CHEROKEE (AND OTHERS EQUIPPED WITH THE 9-SPEED TRANSAXLE). HOWEVER, LAST VISIT TO DEALERSHIP TO CORRECT THAT PROBLEM WAS UNSUCCESSFUL. WHEN ENGINE LIGHT COMES ON WHILE DRIVING THE VEHICLE, IT DOES NOT APPEAR TO BE CONNECTED TO ANY PERFORMANCE OR DRIVABILITY ISSUE. IT JUST TENDS TO MAKE ME IGNORE THE WARNING LIGHT AND DISMISS IT. SHOULD I WORRY, OR JUST IGNORE IT? WILL WAIT FOR NEXT DEALER RESPONSE. *TR
Wheels, Dec 6, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS OFF AN EXIT RAMP, THE CONTACT CLIPPED THE FRONT DRIVER SIDE TIRE ON A CURB. AS A RESULT, THE DRIVER SIDE RIM FRACTURED, WHICH MADE THE VEHICLE IMMOBILE. THE CONTACT STATED THAT THERE WAS DAMAGE TO THE BOTTOM OF THE VEHICLE DUE TO THE TIRE FRACTURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THERE WERE NO INJURIES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. THE VIN WAS NOT AVAILABLE. ...UPDATED 01/23/17 *BF
Fuel/propulsion system, Dec 6, 2016
WHEN I PUMP GAS INTO THE JEEP, IT CUTS OFF AFTER ONLY A VERY SMALL BIT OF GAS HAS BEEN PUMPED. THE FUEL GAUGE WILL SHOW THAT I AM LOW ON FUEL, I WILL STOP TO GET FUEL, WHEN I PUMP THE PUMP AUTO CUTS ME OFF AS IF THE TANK IS FULL. THERE IS ALSO A BACKSPLASH OF FUEL INSIDE THE HOSE. I HAD THE CAR SERVICED IN MARCH 2016 AND THE NOTES INDICATE THAT A FILLER TUBE WAS REPLACED. NOW IT IS DECEMBER 6, 2016 AND I AM HAVING THIS SAME ISSUE. WHEN I READ THE JEEP OWNERS BOARDS, THIS APPEARS TO BE AN ISSUE WITH MANY JEEP MODELS AND FOR MANY MODEL YEARS. IT WORRIES ME THAT I WILL BE STRANDED OUT ON THE ROADS AND NOT ABLE TO FILL MY FUEL TANK TO CARRY ON WITH MY TRIP. ALSO, I AM CONCERNED ABOUT THE GAS BACKSPLASH. WHILE I HAVE NOT YET SEEN THE GAS LEAVE THE TUBE, IT DOES BACK UP TO THE POINT I CAN SEE IT AND ONE THINKS IT WILL BACK OUT OF THE CAR ALTOGETHER. I JUST DON'T SEE HOW THIS CAN BE SAFE. SINCE IT HAPPENS WHEN I AM PUMPING GAS, THE VEHICLE IS ALWAYS PARKED AND TURNED OFF WHEN I EXPERIENCE THIS ISSUE. ON SOME OF THE BOARDS, IT IS RECOMMENDED TO BACK UP THE GAS PUMP AND TRY IT DIFFERENT ANGLES WITHIN THE TUBE. NO MATTER HOW MUCH I BACK THE PUMP UP OR ANGLE THE POSITION OF THE PUMP, IT CUTS OFF AFTER ONLY A TINY AMOUNT OF GAS BEING EXPELLED INTO THE JEEP TANK. *TR
Power train, Dec 6, 2016
VEHICLE INCORRECTLY SHIFTS GEARS TYPICALLY WHILE DRIVER IS BREAKING. THE JEEP EITHER SHIFTS TO A GEAR THAT IS TO HIGH OR INTO NEUTRAL. VEHICLE VIRTUALLY LOOSES ALL AUTOMOTIVE POWER. TO CORRECT ISSUE VEHICLE MUST BE SHUT OFF AND RESTARTED. TYPICALLY THE VEHICLE WON'T SHIFT INTO DRIVE ON THE FIRST ATTEMPT AFTER MALFUNCTION. ISSUES HAPPENS MULTIPLE TIMES A WEEK. I RECENTLY THE HAD RECALL DONE FOR THIS ISSUE BUT PROBLEM REOCCURRED THE NEXT DAY.
Steering, Dec 5, 2016
I HAVE EXPERIENCED THE 'DEATH WOBBLE' SEVERAL TIMES IN THE PAST TWO YEARS WHILE TOWING MY 2014 JEEP CHEROKEE LATITUDE BEHIND MY CLASS A MOTORHOME. IN 2016 THE LAST OCCURRENCE, AND THE MOST WORRISOME FOR ME, OCCURRED WHILE DRIVING AT HIGHWAY SPEED ON AN INTERSTATE HIGHWAY ON A MAJOR TRIP IN SEPTEMBER. APPROACHING A CONSTRUCTION ZONE, THERE WAS A CROSS-OVER FROM THE WEST BOUND LANES INTO THE EASTBOUND INSIDE LANE. THIS CROSS-OVER HAD A DIFFERENCE IN CROSS-SLOPE AND AN ABRUPT CHANGE OF GRADE. TRAFFIC WAS GOING AT ABOUT 40-45 MILES PER HOUR AT THE POINT OF THE CROSS-OVER. THE WOBBLE OCCURRED JUST AS I WAS CROSSING FROM THE WESTBOUND TO EASTBOUND LANE. IT WAS A VIOLENT WOBBLE, WITH A HUGE SIDE SWAY HAPPENING AT THE REAR OF THE MOTORHOME. I SLOWED DOWN AS MUCH AS I COULD. I PUT ON MY FLASHERS AND CONTINUED AT APPROXIMATELY 10 MILES PER HOUR UNTIL I WAS ABLE TO FIND A CROSS SLOPE IN THE MEDIAN WHERE I WAS ABLE TO PULL OVER AND STOP. UNTIL I FOUND THIS AREA, I WAS FIGHTING THE WILDLY SWINGING REAR END OF MY MOTORHOME AND THE JEEP WOBBLING BACK AND FORTH BEHIND ME. AND ONCE I HAD STOPPED AND KNEW I COULD RESUME MY TRIP AND THAT THIS EPISODE OF THE WOBBLE WAS OVER, I COULD NOT GET BACK OUT ONTO THE ONE-LANE WESTBOUND TRAFFIC LANE BECAUSE OF THE BACKUP OF TRAFFIC THAT HAD BUILT UP BEHIND ME WHILE I WAS DRIVING AT 10. FROM THIS POINT UNTIL I RETURNED HOME, I WAS AFRAID EVERY TIME I HIT A BUMP OR ROUGH SECTION OF THE INTERSTATE THAT I WAS GOING TO TRIGGER ANOTHER WOBBLE, BUT FORTUNATELY I DID NOT EXPERIENCE ANOTHER EPISODE THAT TRIP. I'M AT A POINT NOW WHERE I'M AFRAID TO TOW MY JEEP. THE ONLY REASON I PURCHASED IT WAS BECAUSE THE JEEP LITERATURE I RESEARCHED BEFORE I BOUGHT IT STATED THAT IT COULD BE TOWED FOUR WHEELS DOWN (WITH THE ACTIVE DRIVE II TRANSFER CASE SET TO NEUTRAL PER THE OWNER'S MANUAL) WITH NO RESTRICTIONS ON SPEED OR DISTANCE WHEN TOWING. *TR
Power train, Dec 1, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. ON NUMEROUS OCCASIONS, THE VEHICLE DRIFTED BACKWARDS WHILE IN PARK. THE DEALER DIAGNOSED THAT THE SOFTWARE NEEDED TO REPLACED. THE MANUFACTURER WAS MADE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 35,500. UPDATED 01/05/17*LJ UPDATED 01/12/17.*JB
Power train, Dec 1, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AND MAKING RIGHT OR LEFT TURNS, THE TRANSMISSION MADE A KNOCKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,110. PARTS DISTRIBUTION DISCONNECT.
Steering, Suspension, Power train, Dec 1, 2016
CAR WENT INTO NEUTRAL FOR NO REASON AT ALL. I HAD TO COAST TO THE SIDE OF THE ROAD. AFTER UNPLUGGING THE BATTERY AND PLUGGING IT BACK IN I HAD LOWER GEARS TO MAKE IT TO H-E-B THE SHIP. THEY SAID NOTHING WAS WRONG WITH IT AND RESET THE CODES AND SENT ME ON MY WAY AFTER TWO DAYS. HE SHIPS HARDER AND GETS MUCH LESS GAS MILEAGE
Power train, Nov 30, 2016
I HAVE BEEN COMPLAINING SINCE ABOUT 6 MONTHS AFTER I PURCHASED THE VEHICLE REGARDING THE ROUGH SHIFTING IN LOW GEARS. THE DEALER RE-SET THE ADAPTIVE TRANSMISSION, THINKING THAT CHANGES IN TRAFFIC PATTERNS LEAD TO A DIFFICULTY AN "ADJUSTING" TO A DIFFERENT DRIVING STYLE. THIS TEMPORARILY CORRECTED THE PROBLEM, HOWEVER I CONTINUE TO HAVE ROUGH SHIFTING, DELAYED ACCELERATION, AND SOMETIMES A HARSH JOLT WHEN DECELERATING TO A STOP. THE CAR'S TRANSMISSION SOFTWARE HAS BEEN UPDATED MULTIPLE TIMES, INCLUDING THE MOST RECENT S-55 RECALL. MY CAR WAS DIAGNOSED AS NEEDING SOFTWARE ONLY, NOT A NEW WIRING HARNESS. HOWEVER, TWO DAYS AFTER THE SOFTWARE UPDATE, WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE WOULD NOT MOVE WHEN I STEPPED ON THE GAS. I WAS NEARLY REAR-ENDED BY THE SCHOOL BUS BEHIND ME ON A MAJOR HIGHWAY OVERPASS WHEN MY CAR DID NOT MOVE AT THE CHANGE TO A GREEN TRAFFIC LIGHT. THE RPMS REVVED AS IF THE CAR WAS IN NEUTRAL, (BUT IT WAS IN D), AND AFTER A 5-10 SECOND DELAY, THE CAR BUCKED INTO THIRD GEAR GOING 20 MILES PER HOUR. AT TIMES WHEN COMING TO A STOP, THE DECELERATION FROM 3RD TO 1ST GEAR FEELS AS THOUGH I AM BEING REAR-ENDED. THE CAR SOMETIMES REVS WHEN AT A STOP WITH MY FOOT ON THE BREAK. ONCE I RECEIVED AN ERROR MESSAGE THAT "THE CAR IS TRAVELING AT TOO HIGH OF A SPEED TO GO INTO REVERSE", HOWEVER I WAS GOING FROM PARK TO REVERSE AND THE CAR WAS AT A COMPLETE STOP. THERE IS SOMETIMES A DELAY IN ACCELERATION WHEN TRYING TO MERGE ONTO THE HIGHWAY. THE DEALER HAS BEEN UNABLE TO DUPLICATE OR DIAGNOSE THESE INTERMITTENT ISSUES. *TR
Power train, Nov 29, 2016
2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO SEVERAL TIMES VEHICLE AUTOMATICALLY SHIFTS INTO NEUTRAL AND SHUT COMPLETELY DOWN- NO BRAKE OR ACCELERATION RESPONSE. *SMD THE CONSUMER STATED HIS DAUGHTER WAS TRAVELING AT 45 MPH, WHEN THE VEHICLE LOCKED IN NEUTRAL. *JB