2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Nov 27, 2015
THE VEHICLE WAS IN MOTION. TRANSMISSION FAILS WHEN TRYING TO GO UP HILL OR DURING ACCELERATION. WHEN DRIVING ON A INCLINE OR TRYING TO PASS SOMEONE ON THE HIGHWAY, YOU MAY GET A TRANSMISSION NEEDS SERVICE ERROR OR 4WD SYSTEM DISABLED. EITHER OF THESE ERRORS DISABLES THE VEHICLES TRANSMISSION PUTTING THE VEHICLE IN NEUTRAL, WITH NO POWER TO ADVANCE OR GET OUT OF TRAFFIC. WHEN THIS HAPPENS THE TRANSMISSION MAKES A HORRIBLE NOISE AND DOES NOTHING. NOT SAFE COULD CAUSE ACCIDENT. THIS HAS HAPPENED BEFORE AND AFTER A TRANSMISSION & TORQUE CONVERTER REPLACEMENT.
Exterior lighting, Nov 27, 2015
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
Visibility, Nov 27, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 02/05/16*LJ
Suspension, Power train, Engine, Nov 26, 2015, fire
AFTER DEALERSHIP REPLACED TRANSMISSION AT 30,000 MILES FOR IMPROPERLY SHIFTING WE NOTICED A BURNING SMELL AND NOTICED NEW TRANSMISSION WAS SLIPPING AND NOT SHIFTING PROPERLY. WE CALLED THE DEALERSHIP AND WAS ADVISED THAT THE NOT GET IT IN TO BE CHECKED FOR ANOTHER WEEK AND A HALF. AT 9:10PM I WENT AROUND THE CORNER ABOUT 4 BLOCKS TO VISIT WITH A FRIEND AND LEFT AND CAME BACK TO MY HOME WHERE I NOTICED SMOKE COMING FROM UNDERNEATH THE HOOD. UPOING THE HOOD I SAW LIGHT FROM A FLAME AND EXTINGUISHED IT USING A GARDEN HOSE. MINIMAL DAMAGE BUT FIRE NON THE LESS. CHRYSLER CORPORATE STATED I CAN NOT DRIVE IT AND TO LET IT SIT UN TOUCHED. I HAVE A DAUGHTER TO GET TO SCHOOL AND JOBS TO DO THAT PAYS MY BILLS. THREE DAYS PASS I CALL CHRYSLER AGAIN AND STATE I AM GOING TO FIX THE VEHICLE MY SELF AND SEND THEM A BILL. I TIGHTEN THE TRANSMISSION LINES THEY DID SEEM LOOSE. NO TRANSMISSION STILL LEAKING. 15 DAYS LATER STILL NO WORD FROM CRYSLER. I HAVE A $28,880 PAPER WEIGHT IN MY FRONT YARD COSTING ME $380 A MONTH. I HAVE CALLED CRYSLER EVERY DAY FOR A 2 WEEKS AND ALL THEY CAN TELL ME IS " ITS IN OUR LEGAL DEPARTMENT". NO CALL, NO LOANER, NOTHING. AN EXPENSIVE PAPER WEIGHT COSTING MONEY.
Visibility/wiper, Nov 25, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY ), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Nov 24, 2015
WHEN COMING TO A STOP, MOST TIMES THE VEHICLE DOWNSHIFTS ROUGHLY. SOMETIMES, THIS CAUSES THE TRANSMISSION TO SLAM INTO A LOWER GEAR, THRUSTING THE CAR FORWARD. THIS ALSO OCCURS WHEN ACCELERATING AND SHIFTING BETWEEN GEARS 1,2 AND 3. WHEN ACCELERATOR IS PRESSED TO PASS, OCCASIONALLY A LOUD NOISE IS HEARD ALMOST LIKE THE CAR WAS SLAMMED INTO GEAR. WHEN CLIMBING A HILL, THE VEHICLE WANTS TO BE IN GEAR 3 OR 4 WHICH CAUSES YOU TO ACCELERATE TOO SLOWLY AND WASTE GAS. VEHICLE HAS BEEN BACK TO DEALER FOR A NEW UPLOAD WHICH DID NOTHING.
Power train, Nov 24, 2015
MY 2014 JEEP CHEROKEE HAS BEEN TO THE DEALERSHIP SEVERAL TIMES FOR THE TRANSMISSION PROBLEMS. IT LUNGES FORWARD, STALLS WHEN MERGING INTO TRAFFIC AND JERKS SO HARD THAT IT FEELS LIKE SOMEONE HAS HIT ME FROM BEHIND. THE DEALERSHIP HAS DONE NOTHING TO FIX THE PROBLEM AND SAY THEY CAN'T FIX IT. THE TRANSMISSION IS VERY DANGEROUS AND I'VE NEARLY HIT VEHICLES IN FRONT OF ME WHEN IT LUNGES FORWARD. THIS IS A DANGEROUS VEHICLE AND IT SHOULD BE TAKEN OFF THE MARKET.
Structure, Nov 24, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE ) WAS RECEIVED IN SEPTEMBER OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Other or unspecified, Nov 21, 2015
VEHICLE BECOMES UNSTABLE AND SHAKES VIOLENTLY WHEN IT IS BEING TOWED BEHIND MY MOTERHOME WITH A TOWBAR. THE TOW BAR HAS BEEN DAMAGED TWICE AND CAR ALMOST DEPARTED FROM THE TOW VEHICLE AT HIGHWAY SPEEDS. CHECH ENGINE LIGHT COMES ON.THE ONLY WAY TO STOP SHAKING IS TO COME TO A COMPLETE STOP . YOU CAN SEE A VIDEO OF A SIMILAR JEEP ON YOUTUBE AT " 2014 JEEP CHEROKEE SHAKING"
Power train, Nov 20, 2015
TRANSMISSION NOT DOWN SHIFTING CAUSING THE VEHICLE TO BE SLUGGISH WHILE TRYING TO MERGE INTO TRAFFIC CREATING AN UNSAFE CONDITION AS THE VEHICLE WILL NOT ACCELERATE. THE TRANSMISSION ALSO HAS A BUCKING SENSATION FROM TIME TO TIME WHEN TRYING TO ACCELERATE AS THE TRANSMISSION CANNOT SEEM TO FIGURE OUT WHICH GEAR IT NEEDS TO BE IN. THE VEHICLE IS CURRENTLY AT THE DEALER FOR THIS SAFETY CONCERN ALONG WITH SAFETY ISSUES WITH THE FORWARD COLLISION SYSTEM. WE WERE NOTIFIED BY THE DEALER THAT SOME ADDITIONAL SOFTWARE CHANGES WERE MADE TO THE TRANSMISSION AND IT IS BETTER, BUT STILL NOT FIXED AND THAT "IT IS WHAT IT IS" UNTIL JEEP COMES UP WITH A SOLUTION. WE ARE REFUSING THE VEHICLE BACK FROM THE DEALER DUE TO THE WAY THE TRANSMISSION IS OPERATING AND ALSO WITH THE ISSUES THAT WE ARE EXPERIENCING WITH THE FORWARD COLLISION SYSTEM. THERE IS CURRENTLY AN OPEN CASE ON THIS VEHICLE WITH JEEP. NOTE: WE HAVE HAD THE JEEP AT MULTIPLE DEALERS MULTIPLE TIMES AND CONTINUE TO BE TOLD THAT "IT'S JUST THE NATURE OF THE TRANSMISSION". IN ADDITION, THIS HAS BEEN AN ONGOING ISSUE SINCE PURCHASED NEW IN FEBRUARY 2014.
Vehicle speed control, Service brakes, Nov 20, 2015
FORWARD COLLISION AVOIDANCE SYSTEM IS ACTIVATING WITHOUT WARNING AND WITHOUT ANY OTHER VEHICLES OR ROAD OBSTRUCTIONS IN FRONT OF THE VEHICLE. THIS HAS HAPPENED 4 TIMES OVER THE LAST MONTH. ONE OF THE TIMES THIS HAPPENED MY WIFE WAS TRAVELING AT APPROXIMATELY 40MPH AND THERE WAS A VEHICLE FOLLOWING BEHIND HER AND THEY IN TURN HAD TO SLAM THEIR BRAKES ON TO AVOID HITTING HER. OF COURSE THIS ENRAGED THE DRIVER BEHIND HER THINKING THAT SHE WAS INTENTIONALLY SLAMMING ON HER BRAKES. ANOTHER TIME MY WIFE WAS TRAVELING AT 65 MPH ON THE HIGHWAY AND THE FORWARD COLLISION AVOIDANCE SYSTEM SLAMMED THE BRAKES ON HARD ENOUGH TO ENGAGE THE ABS SYSTEM. THANK GOD THAT THERE WERE NO OTHER CARS OR SEMI'S BEHIND HER OR SLICK ROADS AS THIS COULD HAVE CAUSED A VERY SERIOUS IF NOT FATAL ACCIDENT. THE TWO OTHER TIMES WERE THE SAME, THE CRASH AVOIDANCE SYSTEM ACTIVATING FOR NO REASON. THE VEHICLE IS CURRENTLY AT THE DEALER FOR REPAIR AND WE WERE NOTIFIED THAT THE VEHICLE WAS READY FOR PICK UP ON 11-13-2015. UPON ARRIVAL AT THE DEALER I SPECIFICALLY ASKED IF THE SAFETY CONCERNS WITH THE CRASH AVOIDANCE SYSTEM AND TRANSMISSION HAD BEEN CORRECTED. I WAS TOLD THAT THEY HADN'T BEEN LOOKED AT BECAUSE THEY WEREN'T ON THE LIST OF REPAIRS, WHEN ACTUALLY THIS IS WHY THE APPOINTMENT FOR SERVICE WAS SET. THE DEALER TOLD ME TO GO AHEAD AND TAKE THE VEHICLE AND BRING IT BACK ON 11-23-2015. I REFUSED TAKING THE VEHICLE AS IT WAS NOT SAFE FOR MY WIFE TO DRIVE. AFTER ARGUING, THEY KEPT THE VEHICLE. WE WERE NOTIFIED AGAIN ON 11-19-2015 THAT THE VEHICLE WAS READY FOR PICK UP, BUT THEY COULD NOT DUPLICATE THE SYMPTOMS WITH THE CRASH AVOIDANCE SYSTEM. ON 11-20-2015 I WENT TO THE DEALER AND AGAIN REFUSED THE PICK UP OF THE VEHICLE UNTIL IT HAS BEEN REPAIRED AND IS SAFE FOR MY WIFE TO OPERATE. I HAVE BEEN IN CONTACT WITH JEEP MULTIPLE TIMES DURING THIS ORDEAL AND HAVE AN OPEN CASE ON THE VEHICLE AT THIS TIME.
Power train, Electronic stability control (ESC), Nov 20, 2015
THE JEEP CHEROKEE TRANSMISSION STARTED TO SLIP AND DOWNSHIFT CAUSING VEHICLE TO SLOW. VEHICLE WOULD JERK HARD BACK INTO CORRECT GEAR AS VEHICLE WAS TRAVELING AT 60 MPH. CHECK ENGINE LIGHT CAME ON. DROVE IMMEDIATELY TO DEALERSHIP WITH TRANSMISSION CONTINUING TO MALFUNCTION. LEFT VEHICLE WITH DEALERSHIP FOR DIAGNOSIS AND REPAIRS. THIS WAS ON 11/16/2015. PICKED UP VEHICLE ON 11/19/2015 AND ADVISED UPDATE TO SHAFT WARE WAS COMPLETED TO SLOVE TRANSMISSION ISSUES. DROVE THREE QUARTERS WAY HOME AND TRAVELING 65 MPH ON STATE HIGHWAY, THE TRANSMISSION STARTED SLIPPING AND DOWNSHIFTING CAUSING VEHICLE TO SLOW AND THEN JERK BACK INTO CORRECT GEAR. CHECK ENGINE LIGHT CAME ON AS WELL AS EVERY WARNING AND SYSTEM LIGHT ON THE DASH. WARNING TO DRIVER TO COME TO A COMPLETE STOP AND TURN ENGINE OFF CAME ON. STOPPED VEHICLE AND TURNED OFF ENGINE AND AFTER A COUPLE OF MINUTES TURNED ENGINE ON AND DROVE BACK TO DEALERSHIP. VEHICLE CURRENTLY AT DEALERSHIP FOR DIAGNOSIS.
Other or unspecified, Nov 20, 2015
I RECEIVED NOTICE OF RECALLS, NUMBERS R27 AND R39. BAKERSFIELD JEEP STATES THAT THEY HAVE NO PARTS TO REPAIR THE DEFECTS AND THERE I NO TIMETABLE FOR GETTING SUCH PARTS.
Suspension, Air bags, Nov 19, 2015, crash
WHILE DRIVING STRAIGHT , AROUND 4PM ON DRY PAVEMENT, WITH A VAILD DRIVERS LICENSE, AT 25 MPH ON A RESIDENTIAL STREET WITH A 40 FT RIGHT OF WAY, MY CARS SUSPENSION/ A FRAME BROKE INTO PIECES, CAUSE ME TO CRASH INTO A PARKED RANGE ROVER. MY FRONT PASSENGER WHEEL JUST ABOUT CANE OFF. FURTHER INSPECTION OF THE CRASH REVELED THAT THE STEERING KNUCKLE/LOWER CONTROL ARM HAD BROKEN INTO PIECES. AIR BAGS DID NOT DEPLOY.
Other or unspecified, Nov 19, 2015
I HAD MY DEALERSHIP DUE THE R-40 UPDATE FOR MY UCONNECT SYSTEM. EVER SINCE THAT UPDATE OVER 2 MONTHS AGO I HAVE BEEN UNABLE TO USE MY NAVIGATION. IT SAYS THAT NAVIGATION IS BEING UPDATED. I GET TOLD FROM MY DEALERSHIP THAT CHRYSLER IS WORKING ON IT AND HAS BEEN SINCE IT HAPPENED BUT YET THERE IS NOTHING ELSE ABOUT THIS ON ANY WEBSITE?
Vehicle speed control, Engine, Nov 17, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED AND RELEASED, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING. IN ADDITION, THE VEHICLE SPUTTERED AS IF IT WOULD STALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,900.
Power train, Nov 17, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE GEAR LEVER MECHANISM FAILED TO OPERATE WHEN ENGAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,885.
Power train, Electrical system, Engine, Nov 17, 2015
2 TIMES ALREADY I HAVE HAD TO TAKE MY CAR INTO THE DEALERSHIP BECAUSE IT WOULD SHUT OFF RANDOMLY WHILE DRIVING. THIS HAS HAPPENED WHILE ON THE HIGHWAY AND ALSO WHILE ON BUSY STREETS. SO FAR I HAVE BEEN ABLE TO DRIFT TO THE SIDE OF THE ROAD, PUT THE CAR IN PARK AND THEN TURN THE CAR OFF AND BACK ON. THE CAR SPUTTERS WHEN RESTARTING AND ON MULTIPLE OCCASIONS WILL STALL AGAIN. BOTH TIMES THEY TRIED TO BLAME IT ON THE OIL CHANGE BEING OVERDUE. THE 2ND TIME I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP AND THEY STATED THERE WAS NO OIL IN THE CAR. HOW A CAR LOSES OIL IF THERE ISN'T A LEAK, I'M NOT SURE. THIS IS NOW THE THIRD TIME IT IS HAPPENING AND BASED ON THE CAR'S COMPUTER I STILL HAVE 30% TO GO BEFORE NEEDING AN OIL CHANGE AND THE CAR IS SHUTTING OFF ON ME AGAIN RANDOMLY. I WAS AT THE DEALERSHIP FOR THE 2ND TIME LESS THAN 3 MONTHS AGO. I DRIVE IN MIAMI AND HAVE BEEN LUCKY THAT MY SON WAS NOT IN THE CAR WITH ME.
Structure, Visibility/wiper, Nov 16, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE); 15V509000 (VISIBILITY); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 1/19/16 LN *CN
Fuel system, Gasoline, Exterior lighting, Nov 16, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE IN PARK, ALL THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL CAP FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL CAP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,611. UPDATED 2/18/16 LN THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 03/09/16.*JB
Visibility/wiper, Nov 16, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Visibility, Structure, Nov 16, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY). THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 1/12/2016 *CN UPDATED 2/4/16 *CN
Power train, Nov 15, 2015
WHEN ACCELERATING FROM STOP OR SLOW SPEED, THE VEHICLE LUNGES, WILL NOT SHIFT, SHIFTS VERY HARD TO THE POINT OF LOOSING TRACTION TO THE DRIVE WHEELS. VARIOUS SLOW SPEEDS CITY AND HIGHWAY ON RAMP GET THE SAME EFFECT.
Structure, Visibility/wiper, Nov 13, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V509000 (VISIBILITY) AND 15V393000 (STRUCTURE). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS EXPERIENCING A FAILURE WITH THE REAR LIFTGATE BUTTON FAILING TO OPEN. THE CONTACT HAD TO MANUALLY OPEN THE REAR LIFTGATE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Other or unspecified, Nov 13, 2015
THERE IS WEATHER STRIPPING ON THE REAR LIFT HATCH BETWEEN THE SPOILER AND THE LIFT HATCH THAT IS COMING UNGLUED. THIS IS A NEW VEHICLE AND THE TRIM SHOULD NOT BE COMING OFF. ALSO, THE RUBBER TRIM ON THE REAR RIVERSIDE DOOR/WHEEL IS COMING OFF.