2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Electrical system, Engine, Fuel/propulsion system, Jan 4, 2015
MY WIFE WAS ON HER WAY TO WORK FOR THE LAST DAY BEFORE CHRISTMAS AND GOT 2 BLOCKS FROM THE HOUSE BEFORE CALLING FOR HELP. THE VEHICLE LOST POWER AND LUCKILY SHE WAS ABLE TO GET OFF OF THE ROAD. IT WAS RAINY BOTH THE DAY BEFORE AND THAT MORNING ALSO. SHE SAID THERE WAS A MESSAGE THAT CAME UP SAYING SHIFT INTO PARK AND START THE CAR. SHE COULDN'T GET IT TO START AGAIN. I MET HER AND AFTER TRYING, GOT THE CAR GOING BUT NOTICED THAT I DIDN'T FEEL ANY RESPONSE OR HEAR ANY ENGINE REVVING WHEN PUSHING THE GAS PEDAL DOWN. IT ALSO SEEMED TO START FAIRLY ROUGH. SHE TOOK MY VEHICLE TO WORK. I CHECKED THE VEHICLE LATER AND IT STARTED OK. THE BATTERY VOLTAGE WAS THE NORMAL 12.6V AND 14.7V WHEN RUNNING. AT FIRST I THOUGHT IT WAS A FLUKE. THE NEXT DAY AS THE VEHICLE WOULDN'T START. WE DECIDED TO WAIT UNTIL FRI MORNING WITH CHRISTMAS BEING THURS. THE VEHICLE DID START BEFORE THE FLATBED TOWED IT OFF TO THE DEALER. THE DEALER HAD THE VEHICLE ALL DAY AND WAS ABOUT READY FOR ME TO PICK IT UP WHEN THEY NOTICED A LOSS IN PRESSURE AT THE FUEL PUMP AND DECIDED TO REPLACE IT. AFTER WE GOT THE VEHICLE BACK IT RAN OK FOR A FEW DAYS BUT THEN ON 1/3/2015 IT CUT OUT AGAIN ABOUT TWO BLOCKS FROM OUR HOUSE IN THE OTHER DIRECTION.. IT WAS AGAIN RAINY OUTSIDE. SHE AGAIN SAW THE SAME MESSAGE. I MET HER AND GOT IT STARTED AGAIN BUT ALSO AGAIN NOTICED NO REACTION TO STEPPING ON THE GAS PEDAL. WHEN I SHIFTED IT INTO REVERSE IT THEN SEEMED TO REACT TO GIVING IT GAS FINE AND DROVE HOME OK. WE TOOK IT TO CHURCH AND AROUND TOWN THE NEXT DAY AND IT SEEMED FAIRLY NORMAL. HAVING GONE THROUGH ROUGH SHIFTING PROBLEMS WITH THIS VEHICLE EARLY AND TWO TRANSMISSION PROBLEMS WITH CHRYSLER GRAND VOYAGERS AND THEN THIS JEEP AND THE ARTICLES ON THIS SITE THAT SEEM TO BE POINTING TO JEEP TRANSMISSIONS I THINK CHRYSLER BETTER COME UP WITH THE RIGHT FIX VERY SOON BEFORE SOMEONE GETS KILLED. *TR
Power train, Vehicle speed control, Engine, Jan 4, 2015
VEHICLE HAS BEEN TAKEN TO DEALER FOR SAME ISSUE 4 TIMES. THE INFORMATION REFLECTED INDICATES THE FIRST TIME THAT WE BROUGHT THE CARE IN. INITIALLY WE TOOK THE CARE IN BECAUSE VEHICLE WAS SHIFTING ROUGHLY AND WOULD SOMETIMES DELAY BEFORE ENGAGING GEAR WHEN PRESSING ACCELERATOR. AFTER VEHICLE REPROGRAMMED AND RETURNED TO CUSTOMER IT WAS BEING DRIVEN ON FREEWAY AT NORMAL SPEEDS WHEN THE CHECK TRANSMISSION LIGHT CAME ON, TOLD DRIVER TO PULL OVER AND THE VEHICLE LOST ABILITY TO ACCELERATE. VEHICLE COASTED TO SIDE OF FREEWAY AND WAS TOWED TO DEALER WHO ATTEMPTED TO FIX VEHICLE. VEHICLE RETURNED TO CUSTOMER, A SHORT TIME LATER VEHICLE HAD SAME ISSUE ON FREEWAY. AGAIN TOWED TO DEALER WHO AGAIN ATTEMPTED TO REPAIR VEHICLE AND REPLACED TRANSMISSION. A COUPLE OF MONTHS LATER WHILE DRIVING ON THE FREEWAY AGAIN VEHICLE EXHIBITED SAME EXACT BEHAVIOR. WAS TOWED TO DEALER AWAITING RESOLUTION OF ISSUE. THIS PROBLEM REPRESENTS A SIGNIFICANT SAFETY HAZARD. REVIEW OF SIMILAR INCIDENTS ON THIS WEBSITE AS WELL AS OTHER WEBSITES INDICATES THIS IS A WIDESPREAD PROBLEM THAT TENDS TO OCCUR AT HIGH RATES OF SPEED WHEN A COMPLETE LOSS OF VEHICLE POWER IS DANGEROUS TO BOTH THOSE DRIVING THE AFFECTED VEHICLE AND THOSE ON THE ROAD. *TR
Power train, Jan 3, 2015
TRANSMISSION SHIFTS VERY HARD, MAKES DRIVING DANGEROUS WHEN THE CAR WON'T SHIFT OR GO FROM A STOP. *TR
Equipment adaptive/mobility, Dec 31, 2014
A SHORT TIME AFTER PURCHASING THE NEW 2014 JEEP CHEROKEE, WE STARTED HAVING TROUBLE BREAKING AT ANY SPEED. AS YOU STEPPED ON THE BRAKE, THE RPMS WENT WAY UP AND IT FELT LIKE THE CAR WAS TRYING TO ACCELERATE INSTEAD OF STOPPING. IT ALWAYS FELT LIKE YOU HAD TO FIGHT IT TO STOP AND IT MIGHT NOT STOP AT ALL. TOOK IT TO THE DEALERSHIP SERVICE DEPARTMENT AND WAS TOLD IT HAD SOFTWARE UPDATES FOR THE TRANSMISSION WHICH DID NOT SOLVE ANYTHING. AT THE POINT THAT WE WERE CALLING TO TAKE BACK IN, RECEIVED THE "SERVICE TRANSMISSION" WARNING AND WAS TOLD BY SERVICE DEPARTMENT TO DRIVE IT IN AND IT WOULD "GO INTO A SAFE MODE". DROVE SLOWLY WHILE ON A MAJOR HIGHWAY AND AFTER SLOWING DOWN FOR CONSTRUCTION, IT WOULD NOT SPEED UP PAST ABOUT 27 MPH. IT HAD TO BE TO TOWED IN. AFTER A NEW TRANSMISSION, AFTER WAITING ABOUT 2 WEEKS DUE TO 15 LOCAL DEALERSHIPS WAITING FOR TRANSMISSIONS, WE WERE TOLD BY THE SERVICE MANAGER THAT IT WAS NOT READY AND DOING THE SAME THING. HE SAID THERE WAS ANOTHER SOFTWARE UPDATE WITH NO ESTIMATED RELEASE DATE. THERE HAS BEEN AN UPDATE FOR THE 2015 MODELS THAT HAVE THE SAME PROBLEMS SINCE BUT NOTHING FOR THE 2014 MODELS STILL. WE HAVE NOT HAD OUR CAR SINCE SEPTEMBER SINCE IT IS NOT SAFE TO DRIVE. IT IS BEING BOUGHT BACK AFTER MUCH PAIN AND ALL THE DECISIONS BEING MADE BY THE CHRYSLER AREA REPRESENTATIVE, SEAN WERTH, WHO ACCORDING TO THE DEALERSHIP SALES MANAGER SAID THAT OUR CAR WAS AS FIXED AS IT WAS GOING TO BE. *JS
Electrical system, Vehicle speed control, Fuel/propulsion system, Dec 31, 2014
I WAS TRAVELING ON THE INTERSTATE IN THE LEFT LANE AT HIGHWAY SPEEDS WHEN I LOST MY FORWARD DRIVE GEAR, MY VEHICLE RAPIDLY SLOWED CAUSING VEHICLES BEHIND ME TO BREAK. MY DISPLAY WAS TELLING ME TO SHUT THE ENGINE OFF AND RESTART THE VEHICLE. MY GEAR SHIFT INDICATOR WAS FLASHING RAPIDLY BETWEEN DRIVE AND NATURAL. I TRIED TO GET OVER TO THE RIGHT LANE THEN THE SHOULDER AS OTHER VEHICLES AVOIDED ME. MY CHECK ENGINE LIGHT WAS ON AND I HAD NO ABILITY TO ACCELERATE. I GOT TO THE SHOULDER, PUT THE VEHICLE IN PARK, SHUT OFF THE ENGINE AND THEN RESTARTED. I WAS THEN ABLE TO PROCEED DIRECTLY TO THE DEALER ALONG THE SHOULDER OF THE INTERSTATE WITHOUT FURTHER INCIDENT. MY CHECK ENGINE LIGHT REMAINED ON. THE SERVICE MANAGER RAN A QUICK CHECK AND SAID THE VEHICLE RECORDED OVER 20 FAULTS AT THE SAME TIME WHICH RANGED FROM DISENGAGING THE ANTI LOCK BREAKS TO DISABLING MY FORWARD DRIVE. HE SAID HE HAD NEVER SEEN BEFORE. HE RETURNED THE VEHICLE TO ME THE SAME EVENING BECAUSE HE DID NOT KNOW HOW TO FIX IT, BUT SAID IT WAS AN ELECTRICAL FAILURE OF SOME TYPE. I CONTACTED JEEP CASE # 26113535. ALTHOUGH THEY ATTEMPTED TO RESOLVE THE ISSUE THEY ULTIMATELY CLOSED THE CASE BECAUSE ONCE THE DEALER INITIALLY CLEARED THE FAULTS THE VEHICLE COULD NOT BE DIAGNOSED UNTIL IT HAPPENS AGAIN. I CONTACTED JEEP REFERENCE NUMBER 26160146 AND EXPRESSED MY CONCERN THAT THEY HAD CLOSED THE CASE CLAIMING THAT I HAD NOT TAKEN THE VEHICLE TO HAVE IT DIAGNOSED EVEN THOUGH THEY HAD TALKED TO THE DEALER WHO TOLD THEM HE COULD NOT DO IT. JEEP WANTS ME TO WAIT UNTIL IT HAPPENS AGAIN. IF I HAVE TO WAIT THE UNTIL NEXT TIME MY VEHICLE LOOSES ALL FORWARD DRIVE AND ABILITY TO ACCELERATE OUT OF A DANGEROUS SITUATION THERE MAY BE A FATALITY OR MAJOR ACCIDENT DEPENDING ON WHERE, TRAFFIC CONDITIONS AND WEATHER CONDITIONS IT HAPPENS.THERE IS OBVIOUSLY SOMETHING WRONG WITH THE VEHICLE WHICH JEEP IS CHOOSING TO IGNORE.. *JS
Power train, Dec 30, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE AT A STOP, THE SERVICE TRANSMISSION AND THE CHECK ENGINE WARNING LIGHTS ILLUMINATED IN THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.
Exterior lighting, Dec 29, 2014
THIS IS WHAT I MAILED TO: CHRYSLER GROUP LLC CUSTOMER CENTER DECEMBER 6, 2014 P.O. BOX 21-8004 AUBURN HILLS, MI 48321-8004 PHONE 877-426-5337 RE: HEADLIGHTS AUTHORIZED DEALER:DARLINGS AUTO MALL 16 KINGSLAND XING ELLSWORTH, ME 04605 PHONE 207-667-2571 VEHICLE IDENTIFICATION NUMBER:[XXX] VEHICLE DELIVERY DATE:11-21-2013 CURRENT MILEAGE:7420 FROM THE FIRST TIME THAT I DROVE THIS VEHICLE AT NIGHT (WHICH WAS A FEW DAYS AFTER THE DELIVERY DATE), I HAVE BEEN UNHAPPY WITH HOW POORLY THE HEADLIGHTS ILLUMINATE THE ROAD AHEAD. IN MY OPINION THIS IS A SAFETY ISSUE AND BECAUSE OF THAT, I TRY TO AVOID DRIVING THIS VEHICLE AT NIGHT. AFTER NUMEROUS COMPLAINTS TO DARLINGS AUTO MALL AND THEIR ATTEMPTS TO REMEDY THIS ISSUE, DARLINGS HAS SUGGESTED TO ME THAT I FORWARD MY COMPLAINT DIRECTLY TO YOU (CHRYSLER). I SINCERELY HOPE THAT CHRYSLER HAS A SATISFACTORY REMEDY FOR HOW POORLY THE HEADLIGHTS IN MY VEHICLE ILLUMINATE THE ROAD AT NIGHT. I LOOK FORWARD TO YOUR EXPEDIENT AND SATISFACTORY REMEDY. CC: DARLINGS AUTO MALL 16 KINGSLAND XING ELLSWORTH, ME 04605 SINCE I HAVE NOT RECEIVED A RESPONSE FROM CHRYSLER, I AM SUBMITTING THIS COMPLAINT. THE PROBLEM HAS BEEN ON GOING FROM THE DAY OF PURCHASE AND I NOTICE THAT OTHER JEEP CHEROKEE 2014 OWNERS HAVE MADE THE SAME COMPLAINT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine and engine cooling, Dec 26, 2014
I WAS PARKED ON 12.21.2014 WITH THE ENGINE SHUT DOWN. WHEN I TRIED TO START THE VEHICLE IT DID NOT START AS A MATTER OF FACT THERE WAS NOT CRANKING OR ANY NOISE. I CALLED THE ROAD SIDE ASSISTANCE FOR CHRYSLER AND THEY SENT A PERSON TO JUMP THE CAR BATTERY. IT DID NOT WORK. LONG STORY SHORT THEY TOWED MY JEEP INTO THE DEALERSHIP CROWN CHRYSLER OF CHATTANOOGA WHICH IS THE SAME DEALER THAT SOLD ME THE VEHICLE BACK ON 7.21.2014. WEEKS BEFORE I NOTICED A SHAKING IN THE FRONT OF THE VEHICLE SPECIALLY WHEN ACCELERATING. I BROUGHT THE VEHICLE INTO THE SAME DEALERSHIP I JUST MENTIONED. I EXPLAINED THE SITUATION AND LEFT THE VEHICLE THERE FOR SOME DAYS SO THEY COULD FIX IT FROM 12.08.2014 TO 12.15.2014. WHEN I CAME BACK THEY TOLD ME THERE WAS NOTHING WRONG WITH THE CAR IN THE RECEIPT THEY GAVE ME IT IS WRITTEN "TEST DROVE VEHICLE AND FOUND NO ISSUES WITH STEERING...PERFORMED COMPLIMENTARY CROWN MULTI-POINT INSPECTION". 1 WEEK AFTER THE JEEP BROKE DOWN AND GOT TOWED AS I DESCRIBED BEFORE. IF THIS HAPPENS DRIVING AN ACCIDENT COULD HAVE HAPPENED. *TR
Electrical system, Engine, Dec 23, 2014
ON MY WAY TO WORK ONE MORNING, I WAS DRIVING ON A THREE-LANE HIGHWAY, GOING ROUGHLY 73 MPH WHEN SUDDENLY, AS I WAS ATTEMPTING TO MAINTAIN MY CURRENT SPEED 'CONSISTENT WITH TRAFFIC FLOW 'MY VEHICLE WOULD NOT ENABLE ME TO ACCELERATE. DURING MY INABILITY TO ACCELERATE, MY VEHICLES ELECTRICAL SYSTEM SURGED, ILLUMINATING MY CHECK ENGINE LIGHT, TRACTION CONTROL LIGHT, AND CABIN LIGHTS. AS A RESULT, IN ORDER TO REMAIN UNINJURED, I CROSSED THREE LANES OF MODERATELY CONGESTED TRAFFIC, AND TURNED MY VEHICLE OFF FOR APPROXIMATELY 5-7 MINS. UPON STARTING MY CAR, I WAS ABLE TO ACCELERATE; HOWEVER, BOTH LIGHTS WERE LIT ON MY DASHBOARD. AFTER DRIVING 130 PLUS MILES, I IMMEDIATELY DROVE TO THE DEALERSHIP I PURCHASED MY VEHICLE FROM'THEY CONDUCTED TESTS; RESULTING IN A COMPUTER GLITCH. THE DEALERSHIP ADDRESSED THIS BY CLEARING THE TRANSMISSION CONTROL MODULE. THIS ANSWER WAS VERY UNSATISFACTORY TO ME AS I PURCHASED THIS VEHICLE BRAND NEW IN JUNE 2014 WITH LESS THAN 100 MILES. THEREFORE, I CONTACTED THE MANUFACTURE AND SOUGHT ASSISTANCE. SINCE, I HAVE BEEN ASKED TO MAKE AN APPOINTMENT WITH 2 DIFFERENT DEALERSHIPS, TOTALING 4 SERVICE VISITS 'ALL INCLUSIVE. OVER ALL, I AM EXTREMELY UPSET AND UNSATISFIED. BUYING A NEW VEHICLE WITH TRANSMISSION ISSUES AND OR COMPUTER ISSUES IS NOT IDEAL OR EXPECTED. NOW, I AM SLIGHTLY PARANOID EVERY TIME I DRIVE MY VEHICLE 'HOPING I WILL BE ALIVE TO RETELL BOTH THE DEALERSHIP AND MANUFACTURE THIS PROBLEM HAS BEEN DUPLICATED. *TR
Power train, Dec 20, 2014
THERE HAD BEEN SEVERAL MINOR INCIDENTS BEFORE DECEMBER,2014 BUT HAS BEEN GETTING STEADILY WORSE. ON 12/8/14 I BACKED OUT OF MY DRIVE WAY ON TO THE STREET AND SHIFTED INTO DRIVE AND THE CAR WOULD NOT MOVE. THERE IS A MESSAGE THAT COMES ON:SHIFT INTO PARK AND START THE CAR--WHICH I DID PULLED BACK INTO THE DRIVE WAY AND PULLED OUT AGAIN ONLY TO GET THE SAME PROBLEM GOT THE SAME MESSAGE REPEATED THE ACTIONS AND THE CAR BECAME DRIVABLE. I TOOK IT INTO THE DEALER ON DEC 11, 2014 THEY HAD IT FOR TWO DAY AND TOLD ME THE CAR SOFTWARE WAS RESET. ON DECEMBER 18, 2014 AT 65 MPH THE CAR LOST ALL POWER ON THE FREEWAY AND I HAD TO COAST ACROSS 5 LANES AND HAD THE SAME MESSAGE. I RESTARTED THE CAR AND IT DROVE OK. I CALLED JEEP THE NEXT DAY AND HAVE A CLAIM NUMBER. MY REGULAR DEALER CAN'T TAKE IT FOR 10 DAYS SO I HAVE A APPOINTMENT FOR 12/23 DIFFERENT DEALER. *TR
Electrical system, Dec 19, 2014
I WAS DRIVING ON A 4 LANE HIGHWAY SLOWING DOWN FOR A LIGHT THAT HAD GONE FROM RED TO GREEN. AS I ACCELERATED TO GO THROUGH THE LIGHT MY VEHICLE SUDDENLY STOPPED AND WOULD NOT MOVE. IT WAS DEAD IN THE WATER TYPE OF STOP. I PUT ON MY FLASHERS AND TRIED TO START THE ENGINE AGAIN. IT WOULD NOT START. I PUT ON THE BRAKE AND PRESSED THE START BUTTON AND OPENED THE DRIVER DOOR. I WAS ABLE TO START THE ENGINE BUT THE CAR WOULD NOT MOVE. AFTER DOING THIS TWICE I WAS ABLE TO START THE CAR AND MOVE TO THE CENTER OF THE HIGHWAY. A POLICE OFFICER STOPPED TO CHECK ON ME AND ASKED IF I COULD MOVE TO A SAFER PLACE. I WAS ABLE TO MOVE THE VEHICLE TO A PARKING LOT. THE POLICE OFFICER MADE SURE THAT I WAS OK AND LEFT. I THEN CALLED JEEP FOR A TOW. WHAT I SAW WHEN THIS HAPPENED WAS THE NO SKID LIGHT, THE SERVICE TRANSMISSION, AND SEVERAL LIGHTS ON THE LEFT SIDE OF THE SCREEN. IT SHOWED THE BRAKE WAS ON BUT IT WAS NOT ON. THE ENGINE LIGHT WAS ON AND STAYED ON. I HAVE NOT HEARD ANYTHING FROM THE DEALERSHIP AT THIS TIME. IF I HAD BEEN ON A NORMAL WORK DAY I WOULD HAVE BEEN ON THE EXPRESSWAY. THERE IS NO DOUBT THAT SOMETHING FAR MORE SERIOUS WOULD HAVE HAPPENED TO ME. I AM NOT SURE THAT I CAN DRIVE THIS VEHICLE AGAIN. *TR
Power train, Dec 17, 2014
WHEN ATTEMPTING TO TURN FROM A CENTER LEFT TURN LANE THE VEHICLE FAILED TO UP SHIFT CAUSING A NEAR COLLISION WITH ONCOMING TRAFFIC. ALSO, I WAS ALMOST REAR ENDED WHEN THE VEHICLE FAILED TO UP SHIFT AFTER A RIGHT TURN. *TR
Power train, Wheels, Dec 17, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHEN SHIFTING GEARS, THE VEHICLE JERKED FORWARD WITHOUT WARNING. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE WHEELS OF THE VEHICLE WOBBLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Visibility/wiper, Dec 15, 2014
MY 2014 JEEP CHEROKEE DOES NOT AUTOMATICALLY INCREASE THE AIR TEMPERATURE WHEN THE FRONT WINDSHIELD DEFROSTER HAS BEEN ENGAGED. INSTEAD, THE CLIMATE CONTROL CONTINUES TO DIRECT AIR TO THE WINDSHIELD THAT IS AT THE SAME TEMPERATURE SETTING THAT THE DRIVER HAS SET FOR CABIN TEMPERATURE. RESULT, NO DEFOGGING OR DEFROSTING ACTION. THIS IS POTENTIALLY VERY DANGEROUS WHILE DRIVING IN WEATHER CONDITIONS THAT CASE A SUDDEN OR UNEXPECTED FOGGING OF THE WINDSHIELD, BLOCKING OR OBSCURING THE DRIVER?S VISION. MY CHRYSLER DEALER STATED THIS WAS NORMAL AND THAT THE DRIVER HAS TO MANUALLY INCREASE THE AIR TEMPERATURE CONTROL TO HIGH. THIS WAS NOT PRINTED IN THE OWNERS MANUAL. SUCH ACTION ADDS TO THE DISTRACTION OF THE DRIVER HAVING TO MANIPULATE THE TEMPERATURE CONTROLS IN ADDITION TO THE LOSS OF VISIBILITY DUE TO THE FOGGING CONDITION. AS YOU MIGHT EXPECT, THE DRIVER HAS TO RETURN THE CABIN TEMPERATURE CONTROLS BACK DOWN TO A NORMAL WHEN TURNING OFF THE FRONT WINDSHIELD DEFROSTER. THIS SHOULD BE AN EASY FIX IN THE VEHICLE'S CLIMATE CONTROL SOFTWARE. *TR
Exterior lighting, Dec 15, 2014
MY 2014 JEEP CHEROKEE HAS SUBSTANDARD HEADLIGHT ILLUMINATION AS COMPARED TO OTHER VEHICLES IN TERMS OF DISTANCE (PROJECTION) AND OVERALL BRIGHTNESS. IT'S VERY DIFFICULT TO DRIVE THE VEHICLE AFTER DARK IN AREAS WITH LITTLE OR NO STREET LIGHTING. THE HEADLIGHTS ARE ESPECIALLY POOR ON DARK WET ROAD SURFACES THAT OFFER LITTLE OR NO REFLECTION. THE ILLUMINATION AT THE LEFT AND RIGHT FRONT SIDES OF THE VEHICLE MAKE IT DIFFICULT IF NOT IMPOSSIBLE TO SPOT ANIMALS, PEDESTRIANS, OR OTHER OBJECTS AT NORMAL HIGHWAY SPEEDS UNTIL YOU ARE RIGHT UPON THEM. I FEEL THAT THE SUBSTANDARD HEADLIGHT ILLUMINATION IS AN ACCIDENT WAITING TO HAPPEN AND MAY WELL MEASURE BELOW NHTSA STANDARDS IF TESTED. *TR
Power train, Electrical system, Visibility/wiper, Dec 15, 2014
PURCHASED A 2014 CHEROKEE TRAILHAWK WITH 0 MILES ON OCT 25. AT 200 MILES, AND 48 HOURS LATER I TOOK IT ONTO THE BEACH. AS SOON AS IT GOT INTO THE SAND, IT DROPPED TO 2ND GEAR AND RPMS SHOT UP TO JUST OVER 3000. CAR WOULD NOT SHIFT OUT OF SECOND. TEMP WENT UP TO 230. LATER ON ALL COMPUTERS IN CAR STARTED TO FLASH LIKE WHITE NOISE. BROUGHT IT BACK TO THE DEALER AND WAS GIVEN A VARIETY OF EXCUSES. BAD ABS SENSOR, LOOSE FUSE ETC. WENT TO PICK THE CAR UP FROM THE DEALER AFTER HOURS WHEN THEY WERE CLOSED. AS SOON AS I TURNED IT ON, FLASHING WHITE NOISE ON ALL THE SCREENS.I ALSO TOOK IT ON THE BEACH A DAY OR TWO LATER, AND AGAIN CAR WOULDN'T SHIFT OUT OF SECOND GEAR ON THE BEACH. THE CAR NOW BEGAN TO SHIFT VERY ERRATICALLY. IT WOULD UP SHIFT VERY FAST ACCELERATE WHEN MY FOOT WAS NOT ON THE GAS. WHEN COMING TO A STOP IT WOULD DOWN SHIFT SO HARD. WHEN I BROUGHT THE CAR BACK TO THE DEALER, (NOW WITH 700 MILES ON IT) THEY TOLD ME THEY WERE REPLACING THE ENTIRE TRANSMISSION. THEY HAVE HAD THE CAR FOR 3 WEEKS TOTAL. FINALLY PICKED UP THE CAR LAST WEEK.WHEN I GOT INTO THE CAR THE ODOMETER READY 6000 MILES! I DROPPED IT OFF WITH 700.I TOLD HIM FOR THE 3RD TIME THAT I DID NOT WANT IT. I HAVE ALSO BEEN DEALING WITH A JEEP RESOLUTION TEAM FROM CHRYSLER.ITS BEEN A WEEK, THE CAR IS SHIFTING MORE ERRATIC THAN IT HAS SINCE THE NEW TRANSMISSION. THE SUNROOF LEAKS WATER, THE WINDSHIELD IS CONSTANTLY FOGGED AND LOOKS LIKE THERE IS A CLEAR COAT THAT MAY HAVE GOTTEN ON THE CAR THAT MAKES IT IMPOSSIBLE TO SEE WHEN DRIVING. ALSO, WHEN I TURN THE FLOOR HEAT ON, THE FRONT DEFROSTER COMES ON.CHRYSLER CONTACTED ME ON FRIDAY, AND MY JEEP HAS OFFICIALLY BEEN DEEMED A LEMON, AND I AM ENTITLED TO A REPLACEMENT. I DON'T WANT A REPLACEMENT. I WANT A FULL REFUND AND TO HEAD OVER TO THE TOYOTA DEALER. *TR
Power train, Engine, Dec 12, 2014
I WAS TRAVELING ON THE FREEWAY DURING RUSH HOUR TRAFFIC IN THE LEFT LANE, TRAFFIC WAS STOP AND GO. TRAFFIC SLOWED DOWN, ONCE TRAFFIC STARTED MOVING AGAIN I STEPPED ON THE GAS BUT THE CAR WOULD NOT ACCELERATE, IT WOULD NOT RESPOND AT ALL. I LOOKED AT THE DASH BOARD AND A SERVICE TRANSMISSION MESSAGE APPEARED ON THE SCREEN. I ALSO HAD A (P)! LIGHT ON BUT THE PARKING BRAKE WAS NOT ON. I TRIED TURNING THE CAR OFF AND TURNING IT BACK ON AND THE CAR JERKED VERY STRONGLY BECAUSE I WAS IN TRAFFIC I THOUGHT SOMEONE HAD HIT ME BUT IT WAS MY CAR THAT HAD SHAKEN VERY VIOLENTLY. I PUT IT IN NEUTRAL IT ROLL JUST A BIT AND THEN WOULD NOT MOVE THE CAR WOULD NOT MOVE AT ALL. CHP HAD TO TOW ME OFF THE FREEWAY. AFTER A DAY AT THE DEALER, WE WERE TOLD IT WAS A BAD CONNECTION BETWEEN THE COMPUTER AND THE TRANSMISSION AND THAT THE CAR WAS NOW FIXED. I WAS LUCKY NO ONE HIT ME WHILE I WAS STUCK IN THE MIDDLE OF THE FREEWAY AND THAT MY KIDS WERE NOT IN THE CAR. I DRIVE ON THE FREEWAY ALL THE TIME, THE CAR IS LESS THAN A YEAR OLD AND I AM VERY AFRAID TO DRIVE THIS CAR. AFTER READING OTHER SIMILAR CASES I FEEL THIS IS A MAJOR SAFETY ISSUE WITH THIS TYPE OF CAR AND THAT SOMEONE (NTSB) SHOULD REVIEW TRANSMISSION ISSUES WITH THESE CARS FURTHER. *TR
Power train, Engine, Dec 11, 2014
WHILE DRIVING DOWN THE INTERSTATE AT 70 MPH THE ELECTRONIC TRANSMISSION DISENGAGED AND THE VEHICLE STARTED DECELERATING TO A STOP.. LUCKILY THE TRAFFIC WAS LIGHT AND I WAS ABLE TO PULL OFF TO THE SHOULDER BEFORE COMING TO A STOP. THE VEHICLE DID NOT ROLL , IT STARTED SLOWING AS IF BRAKING., I WAS LUCKY TO NOT BE REAR ENDED, THERE WAS NO FOR WARNING AND PROBABLY NO BRAKE LIGHTS. I FEEL THE VEHICLE IS UNSAFE TO DRIVE AND WANT TO KNOW WHY IT JUST SHUT DOWN AT 70 MILES PER HOUR, IT MAY HAVE RESULTED IN A SERIOUS ACCIDENT IF THE TRAFFIC HADN'T BEEN SO LIGHT. ARTICLES ON THE INTERNET INDICATE THE LAUNCH OF THE VEHICLE WAS DELAYED BY TRANSMISSION FAULTS. I BELIEVE IT WAS PUT INTO PRODUCTION FAULTY. PLEASE INVESTIGATE. *TR
Electrical system, Seat belts, Service brakes, Dec 11, 2014
JUST RECEIVED MY THIRD SAFETY RECALL TODAY...P67. P14, BRAKE BOOSTER AND P36, SUN VISOR WIRING ARE YET TO BE FIXED. P14 DATES BACK TO THIS FALL 2014. I'VE BEEN ON A WAITING LIST SINCE THAT TIME. THE DEALERSHIP, PATRIOT CHRYSLER DODGE IN MOUNTAIN LAKE PARK, MD SAYS THEY CANNOT GET THE PARTS TO FIX THE RECALLS. IS THIS RIDICULOUS? PLEASE ADVISE. *TR
Engine and engine cooling, Dec 10, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, AN ABNORMAL NOISE EMITTED FROM THE ENGINE. THE VEHICLE DECELERATED INDEPENDENTLY, STALLED, AND THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE VALVE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PARTS WERE NOT AVAILABLE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE VALVE BODY WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,700. UPDATED 01/21/15*CN
Electrical system, Dec 8, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE DEALER WAS CONTACTED AND WAS UNABLE TO SPECIFY WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT MADE THE MANUFACTURER AWARE. THE VEHICLE HAD NOT EXHIBITED THE FAILURE.
Steering, Electronic stability control (ESC), Engine, Dec 4, 2014
AGAIN, I JUST GOT BACK THE CAR FROM THE DEALERSHIP AT AROUND 4PM (12/3). THE WORK ORDER SAYS THAT THEY HAVE CHANGED/REPLACED THE ADAPTION PART OF THE CAR TO RE-LEARN TO DRIVE. SO, I DROVE IT HOME. AROUND 510PM, IN THE MIDDLE OF THE RAIN THE CAR STOPPED AGAIN. LUCKILY AGAIN, THAT IM NOT IN THE FREEWAY.THE SAME THING, THE CAR STOPPED AND THE DASHBOARD GAVE ME A MESSAGE TO SHIFT GEAR AND THE CAR STARTED TO SHAKE/JITTER. I CALLED THE TOW TRUCK AND THEY TOWED IT AGAIN TO THE GLENDALE DEALERSHIP. THIS IS THE 4TH TIME THAT IT HAPPEN, WITH THE SAME PROBLEM. I AM RISKING MY LIFE AND MY FAMILY'S LIFE. PLEASE HELP! *TR
Power train, Dec 4, 2014
WHILE TRAVELING AT 45 MILES PER HOUR, THE TRANSMISSION MAKE A "THUNK" AND STOPPED WORKING. I HAD NO POWER WHEN PUSHING ON THE GAS PEDAL. I HAD TO FIND A WAY TO SAFELY PULL OFF THE ROAD. THIS IS THE FOURTH INCIDENT WITH THE TRANSMISSION BUT THE FIRST ONE THAT OCCURRED WHILE ACTUALLY DRIVING THE VEHICLE. CHRYSLER HAD JUST REPLACED THE VALVE BODY OF THE TRANSMISSION 10 DAYS PRIOR TO THE NOV. 30 INCIDENT AND PRIOR TO THAT "FLASHED" THE TRANSMISSION SOFTWARE. I WAS TOLD ALL OF THESE "FIXES' WOULD WORK. THEY ARE NOW REPLACING THE ENTIRE TRANSMISSION. THIS IS A SAFETY ISSUE AND I HAVE NO CONFIDENCE THAT THE "NEW" TRANSMISSION BEING PUT IN MY JEEP WILL RESOLVE THE PROBLEM. *TR
Steering, Electronic stability control (ESC), Engine, Dec 4, 2014
THIS IS THE 3RD TIME IT HAPPENED. MY PREVIOUS ODI # 16038484. WHILE DRIVING OUT OF THE PARKING LOT THE CAR JUST STOPPED AND THE CAR SCREEN HAS A MESSAGE TO SHIFT THE GEAR. I DID THAT AND THE CAR SHAKES/JITTER. THE PARKING ATTENDANT HELPED ME TO PUSH THE CAR ON THE SIDE.
Vehicle speed control, Dec 3, 2014
IF HELD CONTINUOUSLY, CRUISE CONTROL WILL JUMP FROM SINGULAR SPEED INCREASES/DECREASES TO 5 MPH AT A TIME RESULTING IN A LOSS OF SPEED CONTROL OR TO DESCRIBE IT ANOTHER WAY, UNINTENDED ACCELERATION OR DECELERATION. *JS