2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: electrical system
327 reports, newest first. Show all
Electrical system, Jun 9, 2018
STOP/START NOT AVAILABLE SERVICE SOFT/START SYSTEM THE MESSAGE HAS BEEN RANDOMLY APPEARING WHEN DIVING.
Electrical system, Jun 1, 2018
AFTER I TURN KEY OFF THE ENGINE REFUSES TO START BACK UP WHEN I TURN THE KEY ON. IT HAS DIED TWICE LIKE THIS AT THE DRIVE UP WINDOW OF A RESTAURANT.
Electrical system, May 28, 2018, crash
WENT TO START CAR WOULDN'T START OR TURN OVER. RECEIVED JUMP FROM ROADSIDE ASSISTANCE AND WAITED 20 MIN BEFORE ATTEMPTING TO DRIVE TO THE NEAREST AUTO ZONE (2 MILES). ONCE I STARTED DRIVING THE DASHBOARD LIGHTS STARTED FLICKERING AND AS SOON AS I CAME TO A RED LIGHT AT A VERY BUSY 3 LANE INTERSECTION I WAS IN THE MIDDLE LANE AND MY CAR SHUT OFF & WOULDN'T TURN BACK ON. AT THIS POINT, MY ONLY OPTION WAS TO SIT WITHOUT ANY POWER, THEREFORE NO HAZARD LIGHTS, AND WAIT FOR SOMEONE TO HIT ME AS I WAS UNABLE TO LEAVE MY VEHICLE DUE TO HIGH RISK OF BEING HIT BY A CAR. DURING THE TERRIFYING TIME OF WAITING EVENTUALLY I DID GET HIT. WHICH CAUSED A THREE CAR ACCIDENT & PILE-UP ON THIS VERY BUSY ROAD. I WAS THE FRONT VEHICLE AND MY JEEP IS PROBABLY TOTALED AND I WILL BE GOING TO DOCTOR TOMORROW, THE MIDDLE VEHICLE RECEIVED THE MOST DAMAGE & THE PASSENGERS WERE HURT & WENT TO HOSPITAL, THE 3RD VEHICLE (TRUCK) WAS VERY DAMAGED BUT THE DRIVER WAS NOT INJURED. I THEN CALLED 911 & WE FILLED OUT A POLICE REPORT & MY CAR WAS TOWED & THE POLICE DROVE ME HOME LIKE A CRIMINAL. THIS ACCIDENT WAS CAUSED BY MY JEEP'S ELECTRICAL MALFUNCTION. I DO NOT CURRENTLY SEE A RECALL FOR ANYTHING BY VIN OR BY MAKE/MODEL. PLEASE ADDRESS THIS IMMEDIATELY AS I DO NOT WANT OTHERS TO BE EFFECTED AS I WAS AT THE FAULT OF JEEP. *DT*JB
Electrical system, Other or unspecified, Electronic stability control (ESC), May 26, 2018
SINCE VEHICLE WAS FIRST PURCHASED IN DEC 2014, THE AUTOSTART FEATURE OCCASIONALLY COMPLETELY STALLS VEHICLE WHEN STOPPED AT SIGN, AT A TRAFFIC LIGHT OR STOPPED IN HEAVY TRANSIT AND WILL NOT TURN BACK ON TO CONTINUE TRIP. I HAVE TO TURN OFF KEY REMOVE KEY AND EXIT VEHICLE TO RESET. I HAVE ALMOST BEEN RUN OVER, IMPACTED BY OTHER ONCOMING VEHICLES ON THE HIGHWAY OR BY VEHICLES TRYING TO GET AROUND ME AT A LIGHT OR STOP SIGN. I HAVE REPORTED IT SEVERAL TIMES TO DEALER WHITTEN BROS IN RICHMOND VA AND ASHLAND VA BUT HAVE BEEN IGNORED AND THEY HAVE REFUSED TO DOCUMENT OCCURRENCES. AND DISMISSED MY ALLEGATIONS. I HAVE HAD OVER 12 INCIDENTS IN THE LAST 3 YEARS IN 2014, 2015, 2016, 2017 AND 2018, IN THE CITY, SUBURBS AND HIGHWAYS. MY MOST RECENT OCCURRENCE DATE IS POSTED BELOW *JS UPDATED 9/21/18*JB
Power train, Electrical system, May 10, 2018
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 45-50 MPH, THE CONTACT NOTICED THAT THE VEHICLE WAS SWITCHING GEARS VERY HARD AND THE TRACTION CONTROL AND CHECK ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (NORTHWEST CHRYSLER JEEP DODGE RAM, 19616 NORTHWEST FWY, HOUSTON, TX 77065) WHERE IT WAS DIAGNOSED THAT A SOFTWARE UPDATE WAS NEEDED. THE FAILURE RECURRED A TOTAL OF FOUR TIMES, AND EACH TIME THE DEALER GAVE THE SAME REPLY. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) AND STATED THAT THE SYMPTOMS WERE IDENTICAL, BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL AND THEY COULD NOT ASSIST WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000.
Electrical system, Apr 16, 2018
CAR IS GOING INTO NUETRAL ON ITS OWN SAME AS IN THE S55 RECALL BUT MY CAR IS NOT COVERED UNDER THE RECALL PER CHRYSLER. CAR WILL HAVE NOTICE POP UP ON DASH SAYING PUT CAR INTO PARK THEN SWITCH INTO GEAR. THIS HAS HAPPENED AT A STOP LIGHT I COULD NOT GET CAR IN GEAR. I SHUT THE CAR OFF AND I COULD NOT GET IT TO START AGAIN. IT ALSO HAPPENED AFTER FIRST STARTING THE CAR AND PUTTING IT INTO REVERSE. I HAD TO TURN CAR OFF AND RESTART TO GET IT TO GET BACK INTO GEAR. BOTH TIMES CAR WAS AT A STOP.
Power train, Electrical system, Latches/locks/linkages, Vehicle speed control, Apr 2, 2018
MY CAR HAS EXACTLY 50,000 MILES AND HAS BEEN MAINTAINED IMPECCABLY TO START. ON MARCH 30TH AFTER IT HAD RAINED THE PREVIOUS DAY, WHILE DRIVING ON THE BONNET CARRE SPILLWAY GOING APPROXIMATELY 60MPH MY LIFT GATE SEEMED TO UNLATCH AND END RESULT MY BACKPACK CONTAINING MY LAPTOP HUNDREDS OF DOLLARS WORTH OF TEXTBOOKS AND MY APPLE IPAD FLEW OUT. WHEN I PULLED OVER THE LIFT GATE REFUSED TO HATCH AS WELL AS THE BUTTON IN THE CAR AND ON THE FOB TO CLOSE THE TRUNK WOULD NOT WORK. NOT ONLY HAVE I LOST AT LEAST $850 WORTH OF MY ELECTRONICS AND TEXTBOOKS I AM LEFT WITH THE RISK THAT ANYONE CAN GET IN MY CAR VIA THE LIFT GATE THAT WILL NOT CLOSE AND POTENTIALLY STEAL MY CAR. ON APRIL 2ND 2018 AFTER LEAVING WORK FROM THE HOSPITAL I WAS DRIVING ON REGULAR TRAFFIC ROADS BETWEEN 35-55 MILES PER HOUR AND MY JEEP WAS SHIFTING INTO NEAUTRAL SLOWING DOWN AND THE RPM GAUGE WAS ACCELERATING TO 4-5 FOR ONLY 35 MILES PER HOUR. I THEN CALLED THE DEALERSHIP TO FIND OUT THERE IS A RECALL IN WHICH I WAS NEVER NOTIFIED BY ANYONE AND MY VIN WAS INELIGIBLE BUT IF IT WAS I WOULD HAVE TO LEAVE MY CAR AND PAY FOR THE EXPENSE OF A RENTAL CAR. I AM A WIDOWED MOTHER AND A LOYAL CUSTOMER TO JEEP AS THIS IS MY THIRD JEEP AND I AM STUCK WITH THIS VEHICLE THAT IS RIDDLED WITH CONSTANT RECALLS THAT IS UNSAFE FOR MY 4 YEAR OLD AND 15 MONTH CHILD AND I AM ON A SINGLE INCOME AND UNABLE TO PAY FOR REPAIR EXPENSES OR A RENTAL CAR AND I DO NOT HAVE THE OPTION TO MISS WORK OR SCHOOL. CAN YOU INFORM ME WHY MY VIN IS NOT ASSOCIATED WITH THE RECALL AND I AM HAVING ALL THE ISSUES THAT ARE CURRENTLY RECALLED AND WHY WOULD I NOT BE REIMBURSED OR PROVIDED WITH THE NECESSARY FUNDS TO COVER THE REPAIR AND OR A RENTAL VEHICLE?
Electrical system, Mar 30, 2018
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, IT STARTED TO ROLL AWAY UNEXPECTEDLY. THERE WAS NO WARNING BEFORE THE FAILURE. AN ONLOOKER JUMPED INTO THE VEHICLE TO STOP IT FROM MOVING. THE VEHICLE WAS TAKEN TO DARCARS ORANGE PARK CHRYSLER JEEP DODGE RAM (7233 BLANDING BLVD, JACKSONVILLE, FL 32244) WHERE IT WAS DIAGNOSED THAT THE BATTERY FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN), BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 51,000. THE VIN WAS NOT AVAILABLE.
Steering, Electrical system, Other or unspecified, Mar 26, 2018
THIS 2015 JEEP CHEROKEE HAS THE 2-SPEED TRANSFER UNIT, AND WAS SOLD AS FLAT TOWABLE, AND MANUAL SO STATES THAT FACT. THE MANUFACTURER MADE THE POWER STEERING SYSTEM ELECTRIC RATHER THAN MECHANICAL. IN 2017 AFTER MANY COMPLAINTS ABOUT THE CHEROKEE NOT TRACKING WHILE BEING TOWED BEHIND THE MOTORHOME AND CAUSING A SEVERE LEFT TO RIGHT WOBBLE BEHIND THE MOTORHOME, JEEP ISSUED A REVISION TO THE OWNER'S MANUAL (S-13). IT STATES THAT A FLAT-TOW WIRING KIT SHOULD BE INSTALLED, BUT JEEP WANTS THE PART AND LABOR TO INSTALL THIS KIT TO BE PAID BY THE JEEP OWNER, NOT BY THE MANUFACTURER. THIS IS A SAFETY ISSUE AND SHOULD BE ADDRESSED UNDER A RECALL. ON A STRAIGHT ROAD THIS WOBBLE HAPPENED TWICE TO ME AND ALMOST CAUSED ME TO LOOSE CONTROL OF MY MOTORHOME, NOT TO MENTION DAMAGE TO MY JEEP.
Power train, Electrical system, Electronic stability control (ESC), Mar 16, 2018
WHEN I DRIVE MY CAR CLUSTER SHOWED ME "SERVICE SHIFTER" AND ALL LIGHTS ARE TURN ON IN TRANSMITION PRND. I WENT SERVICE CENTER THEY DIDN'T KNOW WHY THAT SIGNAL COMES ON. I'M VERY CONCERN ABIUT THAT BECAUSE THAT CAUSE SUDDEN UNINTENDED ACCELERATION OR STOP ENGINE DURING DRIVING. IT HAPPENED FEW MORE TIMES BEFORE.
Electrical system, Air bags, Structure, Mar 15, 2018, crash
TRAVELING ON HIGHWAY I 94 AT 70MPH 5PM JAN 10TH, 2018, CAME INTO CONTACT WITH VEHICLE WHILE MERGING INTO CENTER LANE. HIS CAR FORCES MINE INTO A SPIN, I CRASHED HEAD ON INTO THE CONCRETE BARRIER/WALL SEPARATING THE EAST AND WEST BOUND LANES. NONE OF THE AIRBAGS IN THE ENTIRE VEHICLE DEPLOYED. NEITHER THE DRIVER, PASSENGER OR SIDE CURTAIN AIRBAGS DEPLOYED. I SURVIVED BUT HAD TWO BREAKS IN THE STERNAL CHEST PLATE, A FRACTURED RIGHT RIB AND BROKEN LEFT WRIST REQUIRING SURGERY RESULTING IN SCREWS AND PLATES INSTALLED. MEDICAL BILLS OVER $80K I WAS WEARING MY SEATBELT THE ENTIRE TIME. THAT DAY THE WEATHER WAS CLEAR AND APPROX 40-45 DEGREES. THROUGH THE DEALER, I CONTACTED THE MANUFACTURERS CUSTOMER SERVICE WHICH DIRECTED ME TO THEIR FORENSIC TEAM SO THEY COULD OBTAIN THE BLACK BOX IN THE VEHICLE AND ACCESS TO THE CAR. I HAVE SERIOUS CONCERNS REGARDING NOT ONLY MY SAFETY BUT OTHERS THAT OWN THE SAME MAKE AND MODEL. I AM 73 YEARS OLD AND EVERYONE FROM THE AMBULANCE DRIVER TO THE STATE TROOPER THAT WAS ON THE SCENE OF THE ACCIDENT SAID THAT I HAVE A LAWSUIT HERE. I DO NOT WANT TO FILE SUIT. I DON'T HAVE THE TIME OR THE INCLINATION TO GO THAT DIRECTION BUT I FEEL THAT THE MANUFACTURER OWES ME AND THE OTHER CUSTOMERS SOMETHING SHOULD THEY FIND THEMSELVES IN MY POSITION. THE MANUFACTURERS REPRESENTATIVE WAS NOT VERY HELPFUL AND I FEEL THAT I AM GETTING THE BRUSH OFF AND THEY HAVE NOT RETURNED MY CALLS. I AM HESITANT TO BE A COMPLAINER. I HOPE THAT JEEP/CHRYSLER ADDRESS THIS SAFETY ISSUE FOR ME AS WELL AS OTHERS THAT MAY HAVE THE SAME CONCERNS. *TT *JS
Power train, Electrical system, Fuel/propulsion system, Feb 21, 2018
WHEN STOPPED AT A RED LIGHT AND I MOVE MY FOOT FROM THE BREAK TO GAS THE CAR COMPLETELY SHUTS OFF - THE SCREENS GO BLACK AND THE ENGINE STALLS. 2 WEEKS LATER THE SAME THING HAPPENED WHEN PULLING IN TO A PARKING GARAGE MOVING MY FOOT FROM THE BREAK TO THE GAS. THE LIGHTS FLASHED AND THEN THE A MESSAGE COMES ON THE DASH SAYING TO SHIFT THE CAR IN TO PARK. I HAVE TO SHIFT IT IN TO PARK AND TURN THE CAR OFF COMPLETELY AND THEN BACK TURN IT BACK ON.
Electrical system, Vehicle speed control, Engine, Feb 21, 2018
BRAKE PEDAL THAT SLINGS FORWARD AFTER RELEASING AND MAKING A SLAMMING NOISE, PLASTIC PARTS JUST FALLING OFF INSIDE FROM UNDER THE DASH, THE TRIM FALLING OFF ON THE OUTSIDE, THE OBVIOUS TRANSMISSION, THE POWER LIFTGATE RELEASING AND REFUSING TO CLOSE ON ITS OWN, THE DISPLAY SCREEN BLINKING AND OCCASIONALLY REFUSING TO RESPOND, THE TIRE PRESSURE GAGE INDICATING A WARNING OF PRESSURE TO 51PSI THEN SECONDS LATER CHANGING TO 31PSI (THIS ONE OCCURED AFTER THE LATEST SOFTWARE UPDATE), GPS IS UNBELIEVABLY UNRELIABLE, UCONNECT TAKES CONTROL WHEN NOT GIVEN PERMISSION, START/STOP BUTTON DOES NOT WORK EVERYTIME. SHUTTING THE VEHICLE OFF HAS BEEN DIFFICULT. ALT FEATURE DOES NOT WORK ABOUT HALF THE TIME, BATTERY HAS HAD TO BE REPLACED TWO TIMES. THE INSIDE LINER AROUND THE ROOF NOT ATTACHED, THE LEFT BACK WHEEL THE TRIM IS POPPED OFF. THE VEHICLE REFUSED TO GO WHEN AT A BUSY INTERSECTION 4 DAYS AGO AND ALMOST CAUSED A COLLISION. GAS PEDAL WAS PUSHED DOWN FOR 5 SECONDS BEFORE IT STARTED TO MOVE.
Power train, Electrical system, Feb 5, 2018
TRANSMISSION SHIFTS, VERY HARD, MISSED SHIFTS--ALL THE TIME REAR DIFFERENTIAL MAKES A VERY HIGH PITCH NOISE, ALL THE TIME. SENSOR GIVES FALSE READING ON TEMP
Power train, Electrical system, Jan 31, 2018
I WAS ON THE FREEWAY TRAVELING AT ABOUT 70 MPH WHEN THE SERVICE TRANSMISSION LIGHT CAME ON. A FEW MINUTES AFTER THAT I LOST POWER TO THE TRANSMISSION. I TRIED SHIFTING IT INTO NEUTRAL AND THAN SHIFTING BACK INTO DRIVE WITH NO CHANGE. I WAS STUCK IN THE EMERGENCY LANE ON THE #3 SIDE OF THE FREEWAY. A STATE TROOPER WAS DISPATCHED. AS I WAS IN PARK (CAN'T REMEMBER IF I SHUT THE ENGINE OFF OR NOT) HE HAD ME PUT IT INTO DRIVE TO SEE IF THE TRANSMISSION WOULD ENGAGE LONG ENOUGH TO GET ME OFF THE FREEWAY. IT DID ENGAGE. I IMMEDIATELY EXITED THE FREEWAY AND CALLED THE DEALERSHIP. THEY HAD ME CALL JEEP ROADSIDE ASSISTANCE WHO DISPATCHED A TOW TRUCK TO DELIVER THE VEHICLE TO THE DEALERSHIP. IN ADDITION TO THE TRANSMISSION NOT WORKING THE DASH LIGHTS CAME ON AND WILL NOT TURN BACK OFF.
Steering, Power train, Electrical system, Jan 26, 2018
WAS DRIVING CAR AND CAME TO A STOP LIGHT. AUTO ON/OFF ACTIVATED AT STOP LIGHT. WHEN I RELEASED BRAKE CAR TRIED TO TURN ON, BUT STALLED. PUT CAR IN PARK AND STARTED CAR. DROVE TO DEALERSHIP. THEY PERFORMED UPDATES ON CAR. GOT CAR BACK CRUISE CONTROL WOULD NOT ACTIVATE. TOOK CAR BACK CRUISE CONTROL STARTED WORKING THEY SAID NO PROBLEM FOUND. WAS DRIVING CAR AND APPLIED BRAKES WITH CRUISE CONTROL ON. WHEN I RELEASED BRAKES CAR ACCELERATED FORWARD TOWARDS CAR IN FRONT OF ME. HAD TO SLAM ON BRAKES. TOOK CAR BACK TO DEALER, THEY REPLACED BRAKE SWITCH.GOT CAR BACK AND HAD PROBLEMS WITH TRANSMISSION SHIFTING. DEALERSHIP SAYS NOTHING WRONG WITH CAR. GOT CAR BACK DROVE CAR FOR A MONTH AND A HALF OR SO THEN POWER STEERING WENT OUT WHILE DRIVING IN PARKING LOT. TOOK TO DEALER, THEY SAID IT HAD A BAD STEERING RACK. NATIONAL BACK-ORDER FOR 5 MONTHS. THEY WERE ABLE TO GET THE PART WITHIN A MONTH AND A HALF. CAR SEEMS TO HAVE MANY ELECTRICAL ISSUES THAT AFFECT SAFETY OPERATIONS.
Electrical system, Dec 12, 2017
THE STOP/START SYSTEM STOP WORKING AND THE ENGINEERS HAVEN'T BEING ABLE TO FIX IT, THE LIGHT IN THE DASH THAT SHOWS THAT IS NOT WORKING COMES ON WHEN RUNNING DRIVING DOWN THE ROAD, DURING IDLE(STATIONARY)
Power train, Electrical system, Dec 7, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS A PROGRESSING FAILURE OF WHICH THE TRANSMISSION INDEPENDENTLY SHIFTED INTO A LOWER GEAR WITHOUT WARNING. THE REVERSE GEAR COMPLETELY FAILED TO FUNCTION AND THE VEHICLE WAS TOWED TO BRANDYWINE CHRYSLER JEEP DODGE RAM (3807 KIRKWOOD HWY, WILMINGTON, DE 19808, (302) 998-2271). THE DEALER PROVIDED FURTHER DIAGNOSTIC TESTING AND REPLACED THE TRANSMSSION ASSEMBLY. IN ADDITION, THE CONTACT STATED THAT THE STEERING WHEEL INDEPENDENTLY TURNED LEFT WHEN THE CONTACT WAS ATTEMPTING TO TURN RIGHT. THE WHEELS WERE OUT OF DIRECTION WHEN THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TOWED TO (KEFFER CHRYSLER JEEP DODGE RAM, 8214 E INDEPENDENCE BLVD, CHARLOTTE, NC 28227, (877) 406-5245) FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER AUTHORIZED A LOANER VEHICLE FOR THE DEALER TO FURTHER DIAGNOSE THE FAILURES. THE DEALER STATED THAT THE ELEMENT WAS OUT ON THE BATTERY AND THE MANUFACTURER COVERED THE REPLACEMENT OF THE BATTERY. THE CONDITION OF THE VEHICLE WAS STILL UNSTABLE. THE MANUFACTURER PROVIDED A CASE MANAGER, BUT THERE WAS NO PERMANENT SOLUTION YET. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Electrical system, Nov 27, 2017
2015 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO TRANSAXLE RANGE SENSOR WIRE HARNESS. *LD THE CONSUMER STATED THERE WERE COMPLICATIONS WITH HAVING THE RECALL REPAIRS COMPLETED BY THE DEALERSHIPS. UPDATED 11/27/2017*JS
Electrical system, Oct 25, 2017
I HAVE A 2015 JEEP CHEROKEE WITH 25K MILES ON IT. THE TRANSMISSION WILL COME OUT OF GEAR WHILE DRIVING, USUALLY THIS HAPPENS WHILE DRIVING AROUND TOWN ON SECONDARY ROADS. THE TRANSMISSION WILL NOT RE-ENGAGE UNTIL I STOP THE VEHICLE AND MAKE MULTIPLE ATTEMPTS. USUALLY IT WILL BEGIN WITH THE RADIO ACTING UP, THEN GEAR SHIFT LIGHTS AND DASHBOARD WARNING LIGHTS WILL START FLASHING. I HAVE A DETAILED VIDEO IF INTERESTED. COULD NOT ATTACH FILE. *BF UPDATED 9/12/18*JB
Electrical system, Engine, Oct 8, 2017
FOR THE LAST TWO WEEKS, MY 2015 JEEP CHEROKEE HAS BEEN AT AN AUTO BODY SHOP TO REPAIR DAMAGE MADE FROM A BREAK IN. I HAVE NOT DRIVEN MY CAR SINCE SEPTEMBER 22ND. THIS MORNING, AFTER FINALIZING THE PAPERWORK WITH THE REPAIR FACILITY AND PAYING A DEDUCTIBLE, I WAS ABLE TO FINALLY DRIVE MY JEEP AGAIN. PULLED OUT OF THE BODY SHOP'S PARKING LOT, ONTO A CITY STREET, DROVE NOT EVEN A QUARTER OF A MILE AND MAYBE A MINUTE OR SO INTO THE DRIVE AND THE DASHBOARD ICON OF THE BATTERY ILLUMINATED, THE NOTIFICATION SOUND PLAYED, AND THE CAR SLOWED TO A STOP AGAIN. ALSO, THE NOTIFICATION CENTER DISPLAYED "SHIFT TO PARK". LUCKILY THIS TIME I STOPPED AT A RED LIGHT. I SHIFTED INTO PARK, PLACED MY HAZARD LIGHTS ON, AND WAVED THE CARS THAT WERE BEHIND ME TO DRIVE AROUND. MADE THE ATTEMPT TO RESTART TWICE WITH NO SUCH LUCK. THE THIRD ATTEMPT SAW THE CAR TURN BACK ON SUCCESSFULLY. THE REPAIR FACILITY THAT I LEFT IS THANKFULLY A FEW MILES AWAY FROM THE DEALERSHIP IN WHICH I LEASE THE CHEROKEE. I DROVE IMMEDIATELY TO THE DEALER, PLACED THE CAR IN FRONT OF THE SERVICE DEPARTMENT, AND WALKED IN TO DISCUSS THE PROBLEM WITH THE SERVICE DEPARTMENT. AFTER TALKING WITH ONE MEMBER OF THE SERVICE DEPARTMENT, HE STATED THAT HE WOULD TRY TO SQUEEZE THE CHEROKEE IN FOR SOME TESTING BUT COULDN'T GUARANTEE IT BECAUSE THERE WERE MANY CARS SCHEDULED FOR SERVICE AND ONLY ONE PERSON AVAILABLE TO POSSIBLY LOOK AT MY CAR. FINALLY, AFTER A FEW HOURS IN THE CUSTOMER WAITING AREA, I WAS TOLD THAT THE JEEP WAS LOW ON OIL. AND THAT THE CHEROKEE ALONG WITH THE CHRYSLER 200, AND ANOTHER CAR THAT I CANNOT REMEMBER AT THE MOMENT ARE DESIGNED TO STALL WHEN THE AMOUNT OF OIL BECOMES LOW. THE SERVICE DEPARTMENT EMPLOYEE SAID THAT THIS WAS A "EUROPEAN DESIGN SAFETY FEATURE" FOR THE CAR. I KEPT THE CHEROKEE AT THE DEALERSHIP FOR THEM TO CONTINUE TO INVESTIGATE THIS PROBLEM ON THIS UPCOMING MONDAY THE 10TH OF OCTOBER.
Power train, Electrical system, Oct 3, 2017
RANDOMLY THE VEHICLE FEELS AS IF SOMEONE IS HITTING THE CAR FROM THE FRONT END WHEN PUT INTO REVERSE DUE TO A VERY HARD SHIFT INTO REVERSE. RANDOMLY THE ELECTRICAL SYSTEM WILL SHUT OFF WHEN PARKED AND TURNING THE CAR ON. THE AUTO ON/OFF WILL RANDOMLY SHUT OFF WHILE DRIVING AND SOMETIMES THE VEHICLE WILL NOT START FOR SOME UNKNOWN REASON. I HESITATED REPORTING THIS THINKING THAT IT WAS PROBABLY JUST BAD LUCK BUT BECAUSE OF A CONVERSATION WITH A CO-WORKER WHO IS HAVING THE EXACT SAME PROBLEMS I THOUGHT THAT IT MAY BE A SYMPTOM OF A LARGER PROBLEM AND SOMETHING I SHOULD REPORT. IF THIS WERE TO HAPPEN WHEN DRIVING AT HIGHER SPEEDS IT COULD BE A DISASTER.
Power train, Electrical system, Engine, Sep 1, 2017
MY 2015 JEEP CHEROKEE TRAILHAWK HAS BEEN BACK AND FORTH TO THE DEALER FOR PROBLEMS I'VE HAD WITH ACCELERATION AND BRAKING. I'VE BEEN TRYING TO GET ON THE HIGHWAY AND STEP ON THE GAS WITH NO ACCELERATION. THERE ARE TIMES I'M TRYING TO STOP AND IT BUCKS ALMOST LIKE IT DOESN'T WANT TO STOP. IT'S BEEN BACK AND FORTH WITH COMPUTER UPDATES, ELECTRICAL COMPONENTS BEING UPDATED ETC. THIS ISSUE IS STILL OCCURRING. THIS ISSUE HAPPENS WHEN GOING UP HILLS, DOWN HILLS, ON STRAIGHT AWAYS ETC. IT CAN HAPPEN WHEN STARTING FROM A COMPLETE STOP OR JUST WHEN ACCELERATING WHILE THE VEHICLE IS ALREADY IN MOTION. I DO HAVE RECEIPTS AS TO WHAT THEY HAVE REPLACED IF NEEDED. THIS ISSUE IS STILL OCCURRING.
Power train, Electrical system, Aug 25, 2017
FOR THE FOURTH TIME, MY 2015 JEEP CHEROKEE LOCKED UP THE PARK BRAKE, AND THE ELECTICAL COMPONENTS ALL BEGIN TO OPERATE SPORATICALLY WITHOUT BEING TURNED ON. THE INSTRUMENT GAUGES ALL START FLASHING, THE WIPERS START SWIPING, THE DISPLAY SCREEN BEGINS FLASHING ON AND OFF, THE PRNDL STARTS FLASHING AND BECOMES UNRESPONSIVE, AND THE INSTRUMENT PANEL BEGINS DISPLAYING MULTIPLE ERROR MESSAGES, AS IF THEY CAR HAS BECOME POSSESSED. THE SCARIEST PART IS WHEN THE PARK BRAKES LOCKS UP, NO MATTER WHAT SPEED YOU ARE TRAVELLING AT. THE CAR WAS IN MOTION TWICE WHEN THE CAR MALFUNCTIONED AND LOCKED UP, AND JUST YESTERDAY WAS SITTING IN A MCDONALD'S DRIVE THROUGH WHEN THE SAME THING HAPPENED. MY WIFE IS NOW TERRIFIED TO DRIVE THIS CAR ANYMORE AFTER FOUR TIMES OF THE SAME ISSUE. OUR FEAR IS THIS IS GOING TO HAPPEN ON A CROWDED FREEWAY, AND A SEMI BEHIND US WILL NOT BE ABLE TO AVOID HITTING US BECAUSE OUR PARK BRAKE HAS LOCKED UP. THERE ARE OTHER COMPLAINTS OF THIS SAME ISSUE WITH OTHER JEEP OWNERS ON THE INTERNET. I CANNOT AFFORD TO JUST TRADE THIS IN FOR ANOTHER VEHICLE...I NEED SOME HELP GETTING THIS RESOLVED SO MY FAMILY ISN'T IN JEOPARDY JUST KEEP DRIVING THIS VEHICLE THE DEALER CANNOT SEEM TO PERMANENTLY FIX.
Electrical system, Structure, Aug 25, 2017
THE REAR POWER LIFT GATE WILL NO LATCH TO THE LOCKED POSITION AND IT WILL NOT LIFT. 2016 I HAD THE FCA RECALL R67 REPAIRED. JUNE 1, 2017 I EXPERIENCED MY FIRST ISSUE WITH THE POWER LIFT GATE AND THE DEALERSHIP CLEANED G907 GROUND STRAP. AUGUST 23, 2017 I'M AGAIN EXPERIENCING THE SAME ISSUE. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE BECAUSE THE REAR LIFT GATE COULD BE OPENED AT ANYTIME DURING VEHICLE MOVEMENT AND DURING A TRAFFIC COLLISION.