2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: electrical system
327 reports, newest first. Show all
Electrical system, Jan 5, 2020
DRIVING ALONG, "SERVICE TRANSMISSION" LIGHT CAME ON. AT THE NEXT RED LIGHT, WHEN I PROCEEDED TO GO, ENGINE REVVED UP AND THE CAR MOVED EXTREMELY SLOW LIKE IT WASN'T IN GEAR. THIS HAPPEN EVERY TIME I STOPPED AND STARTED ON THE RETURN HOME AND THE LIGHT WENT OUT. I DROVE IT AGAIN AND THE SAME THING HAPPEN. HAD IT SERVICED AT DEALER AND THEY SAID IT WAS A SHORT IN WIRING HARNESS THAT GOES TO THE TRANSMISSION CONTROL MODULE. SEE CODE S55 PERTAINING TO TRANSMISSION MAY SHIFT UNEXPECTEDLY TO NEUTRAL. 2014 & 2015 JEEP CHEROKEE DATED AUG. 6, 2106.
Electrical system, Jan 2, 2020
I PURCHASED VEHICLE NOVEMBER 2018 AND HAVE RECENTLY NOTICED AS OF DECEMBER 2019 MY VEHICLE WOULD STALL, SHIFT, AND CUT OFF IN THE MIDDLE OF DRIVING WHICH VERY DANGEROUS NOT ONLY TO MYSELF, KIDS, AND OTHERS AROUND ME IN TRAFFIC.
Electrical system, Exterior lighting, Engine, Dec 31, 2019
I'VE HAD TO REPLACE MY LOW BEAMS 10+ TIMES THIS YEAR. THEY KEEP SHORTING OUR. ALSO HAVE TO HAVE MY ENGINE THERMOSTAT REPLACED EVEN THOUGH IT'S WORKING FINE. IT'S ELECTRICAL KEEPS CAUSING MY CHECK ENGINE LIGHT TO COME ON. AND THE FIX IS REPLACING SOMETHING THAT IS FULLY WORKING. AND BECAUSE MY CHECK ENGINE LIGHT IS ON I CAN'T MAKW IT THROUGH DEQ TO GET TAGS FOR MY CAR. THIS IS THE 3RD (SEPARATE) ELECTRICAL PROBLEM I'VE HAD WITH THIS CAR AND I'M DONE. KEEP SHOULD STAND UP FOR THEIR PRODUCT.
Electrical system, Electronic stability control (ESC), Engine, Dec 19, 2019
I WAS LEAVING MY NEIGHBORHOOD YESTERDAY MORNING WHEN MY JEEP SHUT OFF WITHOUT ANY WARNING OR CHECK ENGINE LIGHTS AND WOULD NOT START. THANKFULLY I WAS STILL CLOSE TO HOME AND WAS ABLE TO GO HOME IN NEUTRAL! WHAT IF I WERE ON THE HIGHWAY? OR IN THE MIDDLE OF AN INTERSECTION! THE SCREEN SAID TO PUT VEHICLE IN PARK. THE RADIO AND LIGHTS STILL WORK BUT IT DOES NOT START. I AM FINANCING THIS JEEP AND HAVE HAD IT FOR 8 MONTHS FROM A DEALERSHIP. I DONT HAVE AN EXTENDED WARANTY AND I DONT KNOW HOW TO HANDLE THIS... I LOOKED UP ON CARCOMPLAINTS.COM AND FOUND IDENTICAL COMPLAINTS TO MINE OF THEYRE NEW JEEPS JUST SHUTTING OFF MID DRIVE. THIS NEEDS TO BA ADDRESSED. IM TERRIFIED OF THIS CAR.
Electrical system, Engine, Dec 17, 2019
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS AND WHILE THE VEHICLE WAS STOPPED, IT WOULD SUDDENLY TURN OFF. THE CONTACT HAD TO WAIT BEFORE THE VEHICLE COULD BE RESTARTED. THE CONTACT CALLED GATOR CHRYSLER DODGE JEEP RAM (LOCATED AT 840 S HARBOR CITY BLVD, MELBOURNE, FL 32901, 321-724-6611) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.
Power train, Electrical system, Engine, Dec 4, 2019
SHUTS OFF AFTER STARTING, DISPLAY SCREEN BLACKS OUT AND RADIO DOESN'T WORK, ENGINE LIGHT AND BRAKE LIGHTS COME ON AND OFF. HEAT AND AIR CONDITIONING SETTINGS KEEP RESETTING TO HALFWAY BETWEEN HOT AND COLD. SHUTS OFF AND SLAMS INTO PARK OR NEUTRAL. GEARS DROP HEAVILY WHEN SHIFTING FROM PARK TO DRIVE. COMPUTER KEEPS RESETTING. THESE THINGS USUALLY OCCUR AFTER STARTING AND PULLING AWAY. YOU NEED TO STOP AND RESTART THE JEEP. THESE THINGS HAVE ALSO OCCURRED AT 65MPH. THIS HAS STEADILY BEEN GETTING WORSE OVER THE LAST 4 MONTHS.
Power train, Electrical system, Nov 29, 2019
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE REVERSING OUT OF THE DRIVEWAY, THE GEAR FAILED TO ENGAGE PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BILL LUKE CHRYSLER JEEP DODGE RAM (2425 W CAMELBACK RD, PHOENIX, AZ 85015, (602) 249-1234) WHERE IT WAS DIAGNOSED THAT THE BATTERY TERMINAL AND FUSE BOX FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE FAILURE MILEAGE WAS 77,000.
Power train, Electrical system, Service brakes, Nov 19, 2019
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
Power train, Electrical system, Nov 4, 2019
CHECK SHIFTER MESSAGE. WHILE DRIVING. ALL THE LIDHTS ON THE CONSOLE LIGHT UP. (P.R,N,D,S ) INTERMITTENET PROBLEM AND SEEMS TO BE WEATHER RELATED (TEMPERATURE CHANGE), THE DEALER HAS FLASHED THE COMPUTER SO THE CHECK ENGINE LIGHT WILL NOT COME ON OR REGISTER A CODE. THIS HAS BEEN GOING ON NOW FOR OVER A YEAR. DEALER CAN'T DUPLICATE THE PROBLEM.THE VEHICLE IS NOW OUT OF WARRANTY. CURRENTLY AT 27300 MILES.
Power train, Electrical system, Engine, Nov 4, 2019
SINCE PURCHASING 2015 JEEP CHEROKEE IT HAS BEEN MORE AT THE DEALERS THAN MY HOME. IT HAS BEEN A NIGHTMARE, PROBLEMS WITH TRANSMISSION, SENSORS, AND RADIO ETC. IT HAS BEEN REPLACED NUMEROUS TIMES FOR SUBSTANTIAL DEFECTS AND IT CONTINUES TO DO SO. THIS FALLS UNDER THE LEMON LAW. IT'S GETTING TO THE POINT I AM SEEKING AN ATTORNEY, IF MY WARRANTY IS NOT EXTENDED AND THIS IS NOT FIX AT NO CHARGE TO ME. LAST NIGHT THE JEEP STOP IN THE MIDDLE OF THE FREEWAY ALMOST CAUSED AN ACCIDENT WITH WARNINGS OF (SHIFT TO P THEN DESIRED GEAR) AND SERVICE AIRBAG SYSTEM. THIS IS MY LIFE YOU ARE PLAYING WITH, FOR YOU'RE ON GOING DEFECTS. I AM A LOYAL JEEP CUSTOMER. I HAVE A JEEP WRANGLER, JEEP COMPASS AND SEBRING CHRYSLER. ALL I AM ASKING IS FOR MY PIECE OF MIND AND NOT WORRY ABOUT PAYING FOR ANYTHING WHEN I HAVE A DEFECTED AND IT'S NOT SAFE TO DRIVE. PLEASE RESPOND AND SOLVED THIS PROBLEM ASAP. THANKS AGAIN AND HAVE A BLESS DAY.
Electrical system, Engine, Oct 31, 2019
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE ATTEMPTING TO MAKE A TURN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. STEVENS CREEK CHRYSLER JEEP DODGE RAM (4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) WAS CONTACTED BY PHONE AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Electrical system, Structure, Engine, Oct 20, 2019, fire
I WAS DRIVING DOWN THE FREEWAY WHEN ANOTHER DRIVER ALERTED ME THERE WAS A SMALL FIRE COMING FROM UNDER MY CAR. I PULLED OVER INTO AN EMPTY LOT AND WHEN I LOOKED UNDER THE CAR I SAW FLAMES FROM UNDER THE VEHICLE. I STEPPED BACK AND WITHIN MINUTES THE ENTIRE FRONT ENGINE WAS CONSUMED WITH FLAMES.
Electrical system, Oct 10, 2019
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 45 MPH, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED PERSISTENTLY. THE VEHICLE WAS TAKEN TO MALL OF GEORGIA CHRYSLER DODGE JEEP (4345 BUFORD DR, BUFORD, GA 30518, (770) 945-0839) WHERE IT WAS DIAGNOSED THAT THERE WAS A SHORT IN THE WIRING HARNESS AND THE HARNESS AND BEZEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 48,118.
Power train, Electrical system, Oct 3, 2019
APRIL, 2019: EVERY THING ON THE DASH LIT UP. CAR STARTED TO ROLL AND WE HAD TO JUMP OUT OF THE CAR TO STOP IT. IT WOULDN'T GO INTO PARK, BUT PARKING BRAKE WORKED FOR A WHILE. CAR WOULDN'T TURN OFF, LOCKS WOULDN'T WORK. NOTHING WORKED. TOWED TO DEALER WITH JEEP ON THE WHOLE WAY. A 18 MONTH OLD CHILD WAS WITH US. DANGEROUS. REPAIR DID A TCM FIX AND SAID THIS WAS A CATASTROPHIC EVENT THAT WOULD NOT HAPPEN AGAIN. OCTOBER 2, 2019. PUSHED THE START BUTTON ' CAR STARTED BUT COULDN'T PUSH DOWN ON BRAKE. COULDN'T MOVE OUT OF PARK. WOULD TURN IT OFF AND IT WOULD TURN RIGHT BACK ON. HAD IT TOWED TO DEALER - HAVE NOT HEARD BACK. IN ADDITION HAVE HAD TRANSMISSION ISSUES FOR LAST TWO YEARS. CAR LURCHES WHEN GOING AROUND 30 MPH, STALLS A BIT WHEN JUST STARTING OUT DRIVING FROM A STOPPED POSITION
Power train, Electrical system, Sep 23, 2019
SERVICE SHIFTER WARNINGS ON & COMPUTER SHUTDOWN WHILE DRIVING, BEEN HAPPENING OFF & ON SINCE I BOUGHT IN JANUARY 2015 NOW WONT STOP AND CANT GET SERVICE UNTIL OCTOBER 10TH.
Electrical system, Engine, Aug 27, 2019
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 35 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. TWO DAYS AFTER THE FAILURE, THE SERVICE SHIFTER INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT THE GEAR SELECTOR LIGHTS ILLUMINATED RED. WHEN THE VEHICLE WAS RESTARTED, THE VEHICLE OPERATED NORMALLY. THE CONTACT ALSO MENTIONED THAT THE KEY FOB NEEDED TO BE REPLACED TWICE. THE VEHICLE WAS TAKEN TO GRIFFIS MOTORS, INC. (1012 HOLLAND AVE, PHILADELPHIA, MS 39350, (601) 656-4244). THE VEHICLE WAS NOT DIAGNOSED, BUT THE CONTACT WAS INFORMED THAT THE THERMOSTAT MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000.
Power train, Electrical system, Service brakes, Aug 19, 2019
CAR HAS BEEN STUTTER STARTING. ONCE IT FINALLY STARTS I GET AN ERROR CODE THAT SAYS SERVICE PARK BREAKS SERVICE TRANSMISSION. THEN WHEN PUTTING JEEP INTO GEAR THE TRANSMISSION WILL SHIFT HARD AND YOU CAN FEEL THE CAR JERK AND HEAR A CLUNKING SOUND. ONCE YOU STOP AND TURN THE CAR OFF AND BACK ON A COUPLE OF TIMES THE ERROR MESSAGES WILL GO AWAY AND JEEP WILL DRIVE NORMALLY. TWO DAYS AGO JEEP HAD BEEN DRIVING NORMAL. I STOPPED TO GET GAS. AFTER FILLING MY TANK I RETURNED TO THE CAR TO START IT AND THE CAR WOULD NOT START AFTER INSERTING AND TURNING THE KEY I WOULD NOT GET A CLICK OR NOTHING. I ALSO HAD NO LIGHTS, NOT ON THE DASH OR OUT SIDE OF THE CAR. AFTER TRYING TO JUMP START THE CAR UNSUCCESSFULLY I ENDED UP HAVING THE CAR TOWED HOME. ONCE HOME THE BATTERY WAS REMOVED AND TAKEN TO BE TESTED. I WAS TOLD THE BATTERY WAS BAD SO I REPLACED THE BATTERY AND JEEP STARTED UP FINE HOWEVER AFTER STARTING I RECEIVED THE ERROR MESSAGE SERVICE PARK BREAK AND JEEP AGAIN WOULD SHIFT REALLY HARD. ERROR MESSAGE WENT AWAY JEEP STARTED RO DRIVE FINE. DROVE TO THE DOCTOR AND WHEN I PULLED INTO PARKING SPACE JEEP GOT STUCK IN NEUTRAL. FINALLY GOT THE JEEP TO GO INTO GEAR AND WENT TO DRIVE BACK HOME AND JEEP WOULD NOT SHIFT RIGHT AND AGAIN JUMPED INTO NEUTRAL WHERE IT GOT STUCK. FINALLY GOT HOME AND PARKED JEEP WAITING TO GET IT INTO THE DEALER NOW. JEEP HAS 95000 MILES ON IT.
Electrical system, Electronic stability control (ESC), Engine, Aug 13, 2019
I WAS DRIVING ON INTERSTATE AND STEPPED ON BRAKES BECAUSE CARS WERE SLOWING DOWN WHEN I BEGAN TO BRAKE THE ENGINE SHUT OFF. MESSAGE SAID SHIFT TO PARK AND START ENGINE. CARS WERE HONKING. I DID WHAT IT READ AND IT TOOK SECONDS BUT TURNED BACK ON. IT TOOK SOME EXPLAINING TO THE DEALERSHIP AFTER MY PERSONAL RESEARCH IN WAITING ROOM FOR 4 HOURS. THEY FOUND THE CODES?? IT HAPPENED AGAIN BUT MORE SERIOUSLY ON A TOAD WITH TRAFFIC MOVING I STEPPED ON BRAKES TO MAKE A LEFT TURN BUT IT TURNED OFF! CARS SLAMMED ON THEIR BRAKES. I DID WHAT MESSAGE SAID IT TOOK LONGER THIS TIME. I PULLED INTO A PARKING LOT AND IT TURNED OFF AGAIN WHEN I STEPPED ON BRAKES TO PARK. I CAN'T GET A DEALERSHIP TO HELP ME?? TOMORROW I'M GOING BACK TO THE ORIGINAL SERVICE DEPARTMENT THAT FOUND THE CODES IN JANUARY. THIS IS SCARY.
Electrical system, Seats, Other or unspecified, Aug 8, 2019, fire
MY AUTOMATIC REAR HATCH STOPPED WORKING AFTER A SMALL AMOUNT OF WATER FROM A COOLER LEAKED IN MY "TRUNK". I CHECKED THE FUSE FOR THE HATCH AND IT BLEW, I SWAPPED IT OUT AND SMOKE BEGAN TO POUR FROM THE REAR OF MY JEEP (THE TRUNK) THEN A FIRE ERUPTED, SEVERELY DAMAGING MY CHEROKEE. THE JEEP WAS IN MY DRIVEWAY AND DUE TO THE FIRE BEING NEAR THE GAS TANK I HAD TO DRIVE IT TO THE STREET OUT OF FEAR IT WOULD HURT MY FAMILY. THERE IS A RECALL RE: THE HATCH MOTOR MODULE GETTING WET AND CAUSING A FIRE WHICH I HAD PERFORMED IN 2016. THIS PART IS FAULTY AND ALMOST HARMED ME/FAMILY AND NOW I AM OUT MY DEDUCTIBLE AND CAR RENTAL COSTS. NO ONE FROM CHRYSLER OR JEEP WILL CALL ME BACK.
Steering, Electrical system, Engine, Aug 6, 2019
IT JUMP WHILE DRIVING AND GEARS GET STUCK. AND STEREO TURNS BLANK FOR SOME PERIOD TIME . TRANSMISSION BEEN HAVING PROBLEMS SINCE DAY I BOUGHT IT
Power train, Electrical system, Engine, Jul 9, 2019
MY 2015 JEEP CHEROKEE TRAILHAWK WHEN STARTING THE VEHICLE OR DRIVING THE RED LIGHTS ON THE SHIFTER WILL ALL TURN ON AND THE INSTRUMENT CLUSTER WITH DISPLAY A SERVICE SHIFTER SCREEN. SOMETIMES WHEN THE VEHICLE IS PARKED I CAN SHUT OFF THE CAR AND TURN THE CAR BACK ON AND RESET OTHER TIMES WILL IT RESET.
Electrical system, Other or unspecified, Jun 25, 2019
WHILE IN MOTION, I WOULD GET A MESSAGE ON THE DASHBOARD SAYING "SERVICE SHIFTER." I'VE SEEN THIS MESSAGE POP UP ABOUT 10 TIMES NOW WITHIN A THE LAST 6 MONTH SPAN. I'VE GOTTEN IT FROM THE DEALERSHIP IN 2017. MY VEHICLE IS AT 75K MILES.
Power train, Electrical system, Other or unspecified, Jun 15, 2019
SERVICE SHIFTER SERVICE SHIFTER KEEPS POPPING UP AS I'M DRIVING. STREETS AND HIGHWAY.
Power train, Electrical system, Engine, May 28, 2019
THE 2015 JEEP CHEROKEE LATITUDE 44..SHUT DOWN IN MOVING TRAFFIC .DASH STATED TO PUT CAR IN PARK TO SHIFT GEAR.VEHICLE WAS ALREADY IN GEAR.VEHICLE STARTED BACK UP AND I MADE IT TO A GAS STATION WHERE IT SHUT DOWN AT THE PUMP.VEHICLE HAD TO BE TOWED TO THE DEALER. THIS IS THE THIRD TIME SINCE I PURCHASED THE VEHICLE IT HAD TO BE TOWED FOR SHUTTING DOWN IN MOTION. I BOUGHT THE CAR BRAND NEW IN MAY OF 2015. HAS 51K MILES ON IT NOW. ALSO IT SHIFTS IRATICLY. THE CRUISE CONTROL ACCELERATES ON IT'S OWN. SOMETHING MUST BE DID ONE OR PEOPLE WILL GET HURT .
Electrical system, Electronic stability control (ESC), May 27, 2019
ON 5/23/19 AND 5/27/19 VEHICLE LOSES POWER WHILE DRIVING, ENGINE SHUTS DOWN, STEERING LOCKS AND THE DASH LIGHTS UP WITH A MESSAGE THAT SAYS PUT VEHICLE AND "PARK" AND THEN SELECT DESIRED GEAR. I HAVE SMALL CHILDREN. THIS HAS HAPPENED TWICE IN THE LAST MONTH.I KEEP MY VEHICLE UP TO DATE ON MAINTENANCE/SERVICE. I READ OVER 100 PEOPLE'S EXACT SAME COMPLAINTS ON LINE. IT DOESN'T MAKE SENSE THAT I AM PAYING A CAR PAYMENT, HAVE LESS THAN 45,000 MILES ON MY VEHICLE, AND HAVING THESE KIND OF SAFETY CONCERNS. TODAY, MY CAR DIED WITH NO WARNING ON A BUSY ROAD, GIVES ME APPROXIMATELY 10 SECONDS TO PULL TO SAFETY BEFORE THERE IS NO SPEED/ABILITY TO MANUEVER THE VEHICLE. IT IS RIDICULOUS THAT THE RISK IS SO HIGH, AND THE NUMBER OF COMPLAINTS LISTED ON LINE SHOW A SERIOUS ISSUE WITH THIS AMONG HUNDREDS OF VEHICLES BY JEEP AND NOTHING. THE DEALERSHIPS/SERVICE CONTINUE TO MAKE COMMENTS LIKE "WE WERE UNABLE TO REPLICATE THE ISSUE". TO BE SPECIFIC: DRIVING AT ABOUT 25 MILES PER HOUR, STRAIGHT FOLLOWING A RIGHT OR LEFT TURN. . . . LOST POWER. LIGHTS WENT ON THE DASH, MESSAGE ABOVE APPEARED. IT TOOK TWO TRIES TO RESTART TO GET ME OUT OF THE MIDDLE OF THE ROAD. I HAD MY CRANK SHAFT SENSOR REPLACED ON 5/8/19 DUE TO CAR STALLING. NOW MY VEHICLE COMPLETELY SHUTS OFF IN THE MIDDLE OF TRAFFIC THIS IS A SAFETY ISSUE. PLEASE FIX IT BEFORE SOMEONE GETS SERIOUSLY INJURED.