2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: electrical system
327 reports, newest first. Show all
Electrical system, May 9, 2019
2015 JEEP CHEROKEE LATITUDE 4X4 - RECEIVED A NOTIFICATION ON DASHBOARD THAT READS "SERVICE SHIFTER" ALL THE LIGHTS ON THE GEAR TURN ON RED. IT CAME OUT A COUPLE OF MONTHS AGO, BUT IT WENT AWAY. NOW THIS TIME, IT IS NOT GOING AWAY. I CAN TURN OFF AND TURN ON THE CAR BUT AS SOON AS I GO TO MOVE, ALL THE LIGHTS COME OUT RED AND THE NOTIFICATION WON'T GO AWAY. THE CAR WILL SOMETIMES TAKE A BIT TO ACCELERATE AND ONCE IT DOES IT GOES OFF FAST AND PUTTING ME IN DANGER OF HITTING THE CAR IN FRONT OF ME.
Power train, Electrical system, May 2, 2019
JEEP CHEROKEE 2015 39K MILES. TROUBLE STARTING. SOMETIMES IT TURNS ON, OTHER TIMES IT DOESN'T. ALSO HAVE A LIGHT ON 'SVC 4WD'
Electrical system, Other or unspecified, Electronic stability control (ESC), Apr 10, 2019
I WAS DRIVING AND SLOWING DOWN WHEN MY CAR COMPLETELY SHUT OFF IN TRAFFIC ON A BUSY 1 LANE ROAD. I PUT CAR IN PARK AND TRIED RESTARTING. CAR WOULD NOT START, NO POWER WHAT SO EVER, NO HAZARD LIGHTS, STEERING WHEEL DID NOT LOCK, KEY WOULD NOT PULL OUT OF IGNITION, AND MY CAR WOULD NOT DISENGAGE FROM PARK. LITERALLY PARKED IN THE ROAD. WE WERE ABLE TO POP THE GEAR SHIFTER AND PUT CAR INTO NEUTRAL AND PUSH MY CAR TO A PARKING LOT. I PUT THE CAR BACK IN PARK AND STARTED IT AND THE CAR LURCHED FORWARD VIOLENTLY. DEALER SAID THE ISSUE WAS BECAUSE I HAD A NEW BATTERY INSTALLED IN MY CAR RECENTLY.
Electrical system, Other or unspecified, Apr 5, 2019
FREQUENTLY THE MESSAGE "SERVICE SHIFTER" LIGHTS UP ON MY DASHBOARD AND ALL THE GEAR LIGHTS ON THE SHIFTER LIGHT UP. THIS HAPPENS USUALLY AFTER I START THE CAR. SOMETIMES I TURN IT BACK OFF AND RESTART THE CAR AND IT GOES AWAY, BUT A FEW TIMES IT HAS STAYED ON MY ENTIRE DRIVE.
Electrical system, Engine, Apr 1, 2019
CAR STALLS AND POWERS OFF. *DT*JB
Electrical system, Engine, Mar 22, 2019
SINCE PURCHASING THE VEHICLE, A JEEP CHEROKEE LATITUDE IS HAS SHOWN THESE ERRORS CONSISTENTLY. EXAMPLES: THE VEHICLE DECELERATES WHEN PUSHED TO ACCELERATE QUICKLY, ESPECIALLY WHEN TURNING. IT SHIFTS HARD BETWEEN GEARS WHEN DRIVING, CAUSING A JERKING MOTION WITHIN THE CAR - EVEN WHEN GENTLY ACCELERATING. ON ONE OCCASION IT HAS SHIFTING INTO NEUTRAL WHILE DRIVING ON THE HIGHWAY, WHICH CAUSED THE VEHICLE TO COMPLETELY STOP FUNCTIONING. MORE RECENTLY, I WAS REAR-ENDED AT A GAS STATION AND WAS UNAWARE, BECAUSE I THOUGHT IT WAS MY CAR JERKING FORWARD UPON ACCELERATION. WHEN REVERSING, THE VEHICLE JERKS BACKWARDS - AFTER A DELAY. THE VEHICLE ALSO DELAYS WHEN ATTEMPTING TO TURN THE VEHICLE ON.
Electrical system, Engine, Feb 9, 2019
WHEN AT A COMPLETE STOP AND THE "AUTO START/STOP" IS ENGAGED (WHEN THE ENGINE CUTS POWER TO SAVE ON GAS CONSUMPTION), AND YOU LET YOUR FOOT OFF THE BRAKE TO ACCELERATE, THE VEHICLE DASH CHIMES AND FLASHES QUICKLY ON THE DASH "BLIND SPOT ALERT TEMPORARY UNAVAILABLE."
Suspension, Electrical system, Feb 9, 2019
SINCE I PURCHASED THE VEHICLE THE REAR WINDOW HAVE NEVER GONE DOWN SEEN THE DEALER AND A JEEP DEALERSHIP (F.X. CAPRARA WATERTOWN, NY 13601 ). I HAVE ALREADY REPLACE THE FRONT LEFT BALL JOINT AND NOW THE FRONT RIGHT BALL JOINT NEEDS TO BE REPLACE. I HAVE ROUGHLY 55000 MILES ON THE VEHICLE. I NOTICE THE NOISE MOSTLY WHEN TURNING THIS HAS BEEN AN ON GOING ISSUE SINCE PURCHASE
Electrical system, Vehicle speed control, Service brakes, Jan 14, 2019
BRAKES ARE CONTANTLY BEING CHANGED. THE CAR SHAKES WHEN BRAKING AT ALL TIMES. BATTERY ALWAYS NEEDS CHARGED. THE CAR WILL TURN OFF UNEXPECTEDLY DUE TO BATTERY. IT HAS STOPPED AT STOP LIGHTS AND IT HAS STOPPED ON I70 GOING TOWARDS HAGERSTOWN, MD AND SEVERAL CITY STREETS. IT HAS BEEN CHANGED AND STILL NEEDS CHARGING. CRUISE CONTROL DOES NOT GO TO SPEED DESIRED AND WILL NOT SLOW DOWN WHEN DECREASING THE SPEED. SHIFTING GEARS SWITCHES TO NEUTRAL UNEXPECTEDLY. CAR ALSO LUNGES WHILE IN DRIVE AS IF GEARS HAVE BEEN CHANGED. THIS WILL HAPPEN ON ALL ROADS REGARDLESS OF THE SPEED.
Electrical system, Jan 8, 2019, crash
MY RADIO TURNS ON AND OFF AS I DRIVE WHEN PAIRED WITH A PHONE AS AN OPERATING WIRELESS DEVICE. IT HAPPENS ALL THE TIME MOVING OR STILL.
Electrical system, Exterior lighting, Electronic stability control (ESC), Jan 2, 2019
LEAKING IN LIFTGATE CAUSED ALL ELECTRICAL INSTRUMENTS TO FAIL ELECTRONIC EMERGENCY BRAKE POWER SUN ROOF STOP/START MODULE HEAD LIGHTS FOG LIGHTS SPEEDOMETER
Power train, Electrical system, Electronic stability control (ESC), Dec 10, 2018
AT MULTIPLE, SEEMINGLY RANDOM TIMES, WARNING LIGHTS FLASH REGARDING TRANSMISSION AND OTHER CAR FUNCTIONS, ENGINE STOPS AND TEMPORARILY WON'T RESTART. ON RESTART TRANSMISSION JUMPS HARD. SOFTWARE HAS BEEN UPDATED AND DEALER REPORTS NO RECALL ON THIS VEHICLE. SO FAR HAS JUST HAPPENED WHILE STATIONARY.
Power train, Electrical system, Engine, Dec 3, 2018
SEPT. 2015 I STARTED HAVING PROBLEMS AT 6 MONTHS SINCE THEN I HAVE HAD IT BACK TO THE DEALERSHIP 9 TIMES SOMETIMES IT HAS TO BE TOWED IN IS NOT DRIVEABLE SAME PROBLEM BUT EVERY TIME I GET IT BACK THE PROBLEMS ARE WORSE SINCE ABOUT THE 18TH OF AUG THIS YEAR I HAVE HAD THE CAR ONLY 9 DAYS THIS IS NOW DEC 3RD IT HAS BEEN IN THE SHOP SOMETIMES 3 OR 4 DAYS SOME TIMES AS LONG 3 OR 4 WEEKS THE TRANSMISSION CLUNKS LIKE IT IS FALLING OUT ALL THE LIGHTS GO OUT WILL NOT SHIFT IT ALSO SHUTS DOWN WHEN DRIVING IT ONE TIME IN THE MIDDLE OF AN INTERSECTION THIS IS GETTING REALLY DANGEROUS FOR ME AS WELL AS ANYONE ELSE ON THE ROAD WITH ME I HAVE BEEN IN TOUCH WITH CHRYSLER CUSTOMER CARE LADY NAMED LORI SHE SAYS I AM OUT OF THE PERIMETER FOR BUY BACK THEY DID NOT KNOW WHAT IS WRONG WITH THIS CAR I AM MAKING CAR PAYMENTS AND INSURANCE ON A CAR I CAN'T DRIVE AND DON'T EVEN AVE MOST OF THE TIME. THE DEALERSHIP CALLED ME A WEEK AGO TO COME PICK THE CAR AND WHEN I GOT THERE IT WOULDN'T EVEN RUN TO GET TO THE FRONT OF THE BUILDING TO ME. THIS HAS BEEN GOING ON FOR 2 1/2 YEARS NOW ONLY GETTING WORSE ALL OF THE TIME I AM NOW AFRAID TO DRIVE THIS CAR KNOWING IT CAN SHUT DOWN ANYTIME IN THE MIDDLE OF TRAFFIC AND CHRYSLER WON'T DO ANYTHING EXCEPT KEEP PUTTING IT BACK IN THE SHOP AND AFTER 3 WEEKS OR I GO TO PICK IT UP AND ONCE AGAIN IT WON'T RUN. *DT*JB
Power train, Electrical system, Engine, Nov 30, 2018
CHECK ENGINE LIGHT COMES ON, CODES ARE U1504, U1412, U0001, U1110, U1120, WILL NOT SHIFT, 4WD TEMPORARY UNAVAILABLE MESSAGE COMES ON , STABILITY TRACTION LIGHT COMES ON, ALL SHIFTER GEAR LIGHTS ARE ON, THIS HAD HAPPENED 7 TIMES SINCE I PURCHASED THIS JEEP, ENGINE HAS CUT A COUPLE OF TIMES DURING ALL OF THESE ISSUES!
Electrical system, Oct 29, 2018
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHILE STATIONARY AND DRIVING VARIOUS HIGH SPEEDS, THE VEHICLE STALLED WITHOUT WARNING ON MORE THAN ONE OCCASION. SPECIFICALLY, THE CONTACT REFERENCED AN INCIDENT IN WHICH THE DRIVER OF THE VEHICLE BECAME STUCK IN A TUNNEL, IN THE MIDDLE OF TRAFFIC. THE CONTACT STATED THAT THE VEHICLE AUTOMATICALLY RESTARTED ITSELF AND MOTIVE POWER WAS RESTORED TO THE VEHICLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Power train, Electrical system, Other or unspecified, Oct 22, 2018
THE VEHICLE HAS REPEATEDLY COME UP WITH A "SERVICE SHIFTER" MESSAGE SINCE I PURCHASED IT IN DEC OF 2015 NEW. THE DEALERSHIP REPLACED THE SHIFTER ASSEMBLY, BUT THE PROBLEM KEPT HAPPENING. THEY KEPT FLASHING THE SOFTWARE AND TELLING ME IT WAS FINE. AT THE END OF JULY 2018, I TOOK MY VEHICLE IN FOR AN OIL CHANGE AND TO HAVE THE HEADLIGHT RESEARCHED BECAUSE IT HAD BEGUN TO FLICKER ALONG WITH ONE OF THE TWO LICENSE PLATE LIGHTS. THE DEALERSHIP TOLD ME THAT THE HEADLIGHT AND THE LISENCE PLATE LIGHTS WENT OUT AT THE SAME TIME BY COINCIDENCE. I TRIED TO CONTACT JEEP/CHRYSLER DIRECTLY AND EXPLAIN THERE WAS A BIGGER PROBLEM BUT THEY WOULDNT LISTEN. DAYS LATER, I STOPPED FOR GAS, SHUT OFF THE CAR AND FILLED THE TANK. WHEN I GOT BACK IN THE CAR WOULDNT START. I KEPT TRYING TO TURN IT ON BUT IT WOULDNT MAKE A SOUND. FINALLY, AFTER ABOUT 25 MINUTES THE CAR TURNED ON. ONCE ON, ERROR MESSAGES LIGHT UP MY DASH: SERVICE SHIFTER, SERVICE PARKING BREAK, SERVICE ENGINE, SERVICE TRANSMISSION, AND OTHERS. I TRIED TO SHIFT INTO GEAR BUT IT SHIFTED HARD AND SOUNDED LIKE THE TRANSMISSION WAS GOING TO DROP. THE CAR WOULDNT MOVE. TOWED THE CAR TO DEWEY DODGE. THEY FLASHED IT, TOLD ME IT WAS FINE, AND MADE ME COME GET IT AND WOULDNT LOOK FURTHER. 24 HOURS LATER, I WAS STRANDED AGAIN, CAR WOULDNT START. TOWED IT AGAIN. THEY TOLD ME IT WAS THE BATTERY, EVEN THOUGH THEY HAD PREVIOUSLY TOLD ME THEY DID A 27PT INSPECTION AND IT WAS FINE A DAY PRIOR... THEY HAD MY CAR FOR 2 MONTHS. ONCE I GOT IT BACK, I HAD IT FOR ONLY A FEW DAYS AND I WAS STUCK AGAIN. AFTER ABOUT 30 MINUTES THE CAR TURNED ON, AND I WAS ABLE TO TRY TO DRIVE HOME. WHILE ON HIGHWAY, SERVICE SHIFTER APPEARED AGAIN. DEWEY REPLACES THE WIRING HARNESS AND THE SHIFTER AGAIN. CHRYSLER REFUSES TO ACKNOWLEDGE A WIDESPREAD ISSUE EVEN THOUGH MULTIPLE ONLINE FORUMS HAVE A COLLECTION OF PEOPLE DETAILING THE SAME PROBLEMS!
Electrical system, Electronic stability control (ESC), Engine, Sep 28, 2018
DRIVING UP GRADE COMING TO A STOP, THEN STARTING AGAIN, THE TRANSMISSION SPINS THEN BANGS INTO GEAR, A VIOLENT MOVEMENT. AND NOW MY CAR IS JUST STALLING. USUALLY WHEN STARTING OUT DOWN A GRADE AFTER TAKING MY FOOT OFF ACCELERATOR, CAR STALLES
Electrical system, Sep 18, 2018
IN RESPONSE TO ISSUES BELOW, DEALER DIAGNOSED THAT A BCM, PART NO "68236667AI", WAS NOT RESPONDING TO TESTS AND NEEDED REPLACEMENT. WE DRIVE WITH WINDOWS DOWN AND A/C ON AT TIMES. UNDER THESE CONDITIONS I HAVE FELT WATER FROM CONDENSATION HIT MY FEET IN THE DRIVER SIDE FLOOR AND I THINK IT IS LIKELY THAT THIS PART WAS DAMAGED FROM THAT CONDENSATION. THIS BCM SHOULD HAVE A SEALANT AROUND IT OR BE IN A BETTER LOCATION IF THE A/C IS GOING TO DRIP IN THE CAR. RESULTING PROBLEMS FROM ELECTRICAL BCM FAILURE THAT ARE ONGOING FOR LAST MONTH BECAUSE PART IS BACK ORDERED: 2018/09/16 KEYLESS ENTRY WORKS, BUT ONLY WHEN USING THE PASSENGER DOOR. THEN STOPPED AND LEFT VEHICLE, AFTERWARD ELECTRIC LOCKS WOULD NOT WORK FROM INSIDE, KEYLESS ENTRY WOULD NOT WORK, AND DOORS WOULD NOT LOCK WHEN VEHICLE SURPASSED 15 MPH. 2018/08/30 AT NIGHT, AFTER EXITING VEHICLE KEYLESS ENTRY UNRESPONSIVE, HAZARD LIGHTS TURNED THEMSELVES ON, HATCH WOULD NOT LOCK. THROUGHOUT ALL THESE DAYS FOR APPROXIMATELY THREE WEEKS, THE KEYLESS ENTRY, ELECTRIC LOCKS, MEMORY SEATS, AND RADIO PRESETS MAY OR MAY NOT LOCK. THERE WAS ANOTHER TIME WHERE THE REAR HATCH POWER DID NOT WORK AND IT ALSO DID NOT LATCH ITSELF. WE WERE MOVING WHEN WE DISCOVERED THE HATCH DID NOT LATCH ITSELF AND AFTER SEVERAL ATTEMPTS, IT DID RESPOND AND PULL ITSELF LATCHED. THE HAZARDS AND LIGHTS NOT RESPONDING AND STAYING ON, DOORS NOT LOCKING OVER 15 MPH, AND HATCH NOT LATCHING ARE ALL SAFETY CONCERNS. THE PART TO REPAIR THIS CAME IN YESTERDAY, THE ISSUE WAS REPORTED AROUND A MONTH AGO.
Steering, Power train, Electrical system, Sep 4, 2018
AN ALERT MESSAGE READS "SERVICE SHIFTER" ACROSS DASH MESSAGE CENTER WHILE DRIVING. . THE GEAR SHIFT WILL LIGHT UP EVERY GEAR AND NEITHER CLEAR OFF UNLESS I PULL OVER AND KILL THE ENGINE. THE MESSAGE DOES NOT STORE IN THE "ERROR MESSAGE" REPORTING SYSTEM AND I HAVE BEEN TOLD FROM THE DEALERSHIP I PURCHASED FROM AS WELL AS ANOTHER THAT THERE IS NO RECALL AND NOTHING CAN BE DONE SINCE THE MESSAGE ISN'T STORED. I'M READING REPORTS OF THESE MAKE/MODELS LOCKING UP THE STEERING AND CAUSING CRASHES.
Power train, Electrical system, Engine, Sep 3, 2018
SERVICE SHIFTER PROMPT, ALL LIGHTS ON GEAR SHIFTER LIGHT UP AT THE SAME TIME, SOMETIMES WILL NOT LET ME SHIFT, SOMETIMES DOES NOT EFFECT DRIVING BUT WILL NOT GO AWAY UNTIL CAR IS PARKED AND TURNED OFF FOR A PERIOD OF TIME
Power train, Electrical system, Other or unspecified, Sep 3, 2018
SINCE I BOUGHT MY JEEP IN AUGUST 2016 AND SINCE I'VE GOTTEN IT THE MESSAGE 'SERVICE SHIFTER' POPS UP ON MY SCREEN. I'VE TAKEN IT BACK TO THE DEALERSHIP NUMEROUS TIMES AND THEY CAN'T FIND ANYTHING WRONG WITH IT. IT'S GOTTEN TO THE POINT NOW THE MESSAGE POPS UP EVERY OTHER DAY. I HAVE A SON AND I DO NOT WANT SOMETHING MALFUNCTIONING WHILE I'M DRIVING DOWN THE ROAD PUTTING MY FAMILY'S LIFE IN DANGER! THIS NEEDS TO BE FIXED.
Electrical system, Engine, Aug 23, 2018
START/STOP FAILING TO WORK OR WORKS WHEN IT SHOULDN'T. I TOOK MY JEEP TO THE LOCAL DEALER 4 OR 5 TIMES. ONE VISIT THEY KEPT IT FOR 3 DAYS. THEY EVEN TALKED TO CHRYSLER REGARDING THIS ISSUE. SO THEY REPLACED THE BATTERY FOR THIS. DIDN'T HELP. NOW THE WARNING STILL COMES ON AT DIFFERENT TIMES. SOMETIMES IT DOESN'T SHUT DOWN AT ALL WHEN I COME TO A COMPLETE STOP AND SOMETIMES IT DOES. I ALSO NOTICED THE JEEP NOT SHIFTING RIGHT. THIS HAS HAPPENED 5-6 TIMES. NOT SURE IF ONE THING IS CONNECTED TO ANOTHER BUT I AM VERY CONCERNED. I HAVE MY 3 GRANDCHILDREN IN THE JEEP OFTEN AND DON'T LIKE THIS FAULTY ISSUE. WHAT ARE MY OPTIONS?
Electrical system, Engine, Aug 21, 2018
WHILE DRIVING CAR HOME FROM WORK IN SUNNY WEATHER CONDITIONS, THE CARS DASH BEEPED AND LIT UP WITH THE BATTERY WARNING. MY CAR STOPPED EXELERATING BUT ALL OF THE ELECTRICAL IN THE CAR STILL WORKED. AFTER TRYING TO GET IT TO TURN OVER AGAIN IT JUST RATTLED. I WAS ABLE TO GET A JUMP AND HEAD HOME WHERE WE LOOKED DEEPER INTO THE PROBLEM. WE FINALLY TOOK IT TO A MECHANIC WHO SAID THAT THE STARTER, BATTERY, ALTERNATOR WERE ALL WORKING AND IN GOOD CONDITION AND HAD NO CLUE WHY IT WOULD HAVE DIED ON ME FOR NO REASON. I DO NOT FEEL SAFE DRIVING MY CHILD AROUND ON THE HIGHWAY OR ANY BUSY/CONSTRUCTION AREAS IF MY CAR COULD STOP ON A DIME WITHOUT WARNING. NOT FIXING THIS PROBLEM COULD RESULT IN SOMEONE GETTING HURT OR EVEN KILLED.
Power train, Electrical system, Engine, Jul 27, 2018
TODAY BEING 7/26/2018. TODAY MY VEHICLE JUST SHUT DOWN WHILE COMING TO A STOP SIGN IN THE MORNING, AND AGAIN IN THE AFTERNOON WHEN MAKING A U-TURN. AND FOR ABOUT 2 WEEKS BEFORE, A FEW TIMES I FELT THE ENGINE ATTEMPT TO SHUT OFF WHEN COMING TO STOP SIGNS AND LIGHTS, WHICH THE VEHICLE SHAKING WOULD TAKE PLACE AND THE MOTOR SOUNDED LIKE IT WAS GOING TO DIE. IN THE CASE OF TRANSMISSION, FOR THE PAST MONTH IN RANDOM MOMENTS WHILE STOPPED AT AN INCLINE OR TURNING ONTO AN INCLINE STREET, THE GEARS WOULD DELAY SHIFTING INTO THE NEXT GEAR, AND IT WOULD SOUND LIKE RPM WAS REACHING HIGHER THAN NORMAL ROTATIONS BEFORE ACTUALLY SHIFTING INTO THE NEXT GEAR, THE CAR JERKING FROM THE CATCH. ALL EVENTS OCCURRED WHILE VEHICLE WAS IN MOTION, ON STREETS, BOTH WHEN TURNING OR STOPPING, OR INCLINE CLIMB INVOLVED.
Power train, Electrical system, Jun 19, 2018
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE UPON STARTING AND WOULD INADVERTENTLY ACCELERATE WHILE DRIVING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COCHRAN CHRYSLER DODGE JEEP RAM (110 RTE 908, NATRONA HEIGHTS, PA 15065, 724-901-1014), BUT THE FAILURES COULD NOT BE DUPLICATED. THE FAILURES RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE COMPUTER WAS UPDATED, BUT THE FAILURE RECURRED AND "SERVICE THE SHIFTER" ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE SHIFTER MODULE WAS GREASED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER DEALER. THE VEHICLE WAS NOT TAKEN TO ANOTHER DEALER AND THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.