2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: engine
371 reports, newest first. Show all
Power train, Engine, Sep 2, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE TRANSMISSION FAILED AND THE VEHICLE WOULD NOT ACCELERATE. THE CHECK ENGINE AND ABS INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,772.
Electrical system, Engine, Aug 29, 2016
I HAVE HAD ALL KINDS OF ELECTRICAL ISSUES WITH MY 2015 CHEROKEE TRAILHAWK 4X4 AND THIS ALL HAPPENED AFTER THEY DID 4 UPGRADES ON MY COMPUTER AT DEALERSHIP, WHEN PICKED UP SUV THE CHECK ENGINE WAS ON, TOOK BACK TO DEALER AND THEY SAID THEY FLASHED IT WHAT EVER THAT MEANS. THE CHECK ENGINE DISAPPEARED AFTERWARDS, I HAVE HAD ISSUES WITH IT LUNGING WHEN LETTING FOOT OFF BRAKE DUE TO THE AUTO ON & OFF FEATURE AND JUST RECENTLY WAS DRIVING AND THE AIR BAD LIGHT, TRACTION LIGHT, 4 WHEEL DRIVE AND CHECK ENGINE LIGHT CAME ON I PULLED OVER DUE TO THIS AND WHEN PUTTING IN PARK FELT LIKE SOMEONE REAR ENDED ME IN WHICH THEY DIDNT, THE 4 WHEEL DRIVE LIGHT COMES ON WITH MESSAGE THAT FOUR WHEEL DRIVE HAS BEEN DISABLED CONTACT DEALER, THAT STARTED IT ALL THAT MORNING. THEN ALL THE OTHER LIGHTS ILLUMINATED AND BEEPING, I TOOK TO DEALER IN RICHMOND KY AND THEY BROUGHT OUT THE SCANNER AND SCANNED IT AND PRINTED OFF SEVERAL THINGS THAT WAS COMING UP THEN ADVISED ME THEY COULDN'T DO ANYTHING TO CHECK VEHICLE FOR 2 WEEKS I THEN CALLED LEXINGTON DEALER AND THEY SAID BRING IT IN, I HAD IT TOWED TO LEXINGTON DEALER, NOW THEY SAY THEY CANT GET IT TO DUPLICATE ANYTHING. WELL NOW THIS IS THE ISSUE I HAVE INTERMITTENT ELECTRICAL ISSUES THAT DEEMS THIS VEHICLE UNSAFE TO DRIVE BECAUSE IT IS CAN SHUT DOWN AS OTHERS HAS SAID OR CATCH FIRE OR ACCELERATE ON ITS OWN ETC. THERE IS DEFINITELY ISSUES WITH THIS VEHICLE THAT NO ONE CAN EXPLAIN. I HAVE ASK DEALERSHIP TO CONTACT JEEP MFG/CHRYSLER TO SEE ABOUT WHAT THEY SAY ITS VERY SCARY HAVING A VEHICLE THAT YOU CANT TRUST TO BE SAFE IN. ITS ALREADY HAD ME REAR END A CAR BY THE LUNGING AFTER YOU LET OFF BRAKE NOW THIS... I JUST FEEL UNSAFE IN MY NEW VEHICLE.... I PURCHASED THIS VEHICLE TO TO BE A SAFE ONE. AND ITS DEFINITELY NOT SAFE DUE TO BEING INTERMITTENT ELECTRICAL ISSUES. DEALERS DOESN'T HAVE A CLUE ABOUT THE ELECTRICAL MALFUNCTIONS OF THESE CARS.
Engine, Jul 27, 2016, fire
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 35 MPH, THE CONTACT SMELLED A BURNING ODOR IN THE VEHICLE. THE CONTACT PULLED OFF THE HIGHWAY AND NOTICED SMOKE COMING FROM THE REAR OF THE VEHICLE. AFTER EXITING THE VEHICLE, FLAMES SPEWED FROM UNDER THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THERE WERE NO INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FIRE. THE FAILURE MILEAGE WAS 30,000.
Power train, Engine, Fuel/propulsion system, Jul 6, 2016
I HAVE HAD THE VEHICLE IN SEVERAL TIMES FOR CHECK ENGINE LIGHT. I HAS BEEN ON FOR THE ENTIRE TIME I HAVE HAD IT. THEY HAVE SAID IT WAS INTAKE MANIFOLD BOLTS LOOSE AND SEVERAL PROGRAM UPDATES. THIS LAST TIME THEY SAID IT WAS THE FUEL CAUSING THE PROBLEM. I HAVE USED 5 DIFFERENT FUELS AND THE LIGHT STAYS ON. THERE HAS BEEN SEVERAL PROBLEMS WITH ENGINE SURGING WHEN I PUT IT IN REVERSE AND AT A STOP LIGHT.
Power train, Engine, Jul 3, 2016
TRANS WANTS TO MAKE THE CARS SPEED UP WHEN TRYING TO SLOW DOWN. ALSO WHEN STEPPING ON GAS PEDAL THE JEEP HAS A LIFTING FEELING LIKE THE ENGINE MOUNTS ARE BROKEN. SOMETHING NOT RIGHT WITH ENGINE AND OR TRANS. THE DEALER TOLD NO PROBLEMS FOUND. BUT I NOW SEE SOME PEOPLE ARE COMING FORWARD TALK ABOUT SAME ISSUE I AM HAVING?
Electrical system, Electronic stability control (ESC), Engine, Jun 22, 2016
SUV SHUTS OFF IN THE MIDDLE OF ROAD WHILE DRIVING NORMAL SPEED, CITY OR HIGHWAY HAPPENS BOTH; ALL LIGHTS ON DASH ARE FLASHING, BRAKE LIGHT COMES ON FOR NO REASON, ALERTS TO CHECK TRANSMISSION, CHECK PARKING BRAKE, CHECK ENGINE, CAR JUS STOPS AND WONT MOVE BUT ENGINE STILL SOUNDS LIKE IT'S RUNNING,, AND AND ALL OTHER ELECTRONIC GAUGES ARE FLASHING ...HAS BEEN TAKEN BACK TO DEALER TWO/THREE TIMES IN ONE MONTH TO FIX BUT BUT THE SAME PROBLEM ALWAYS COMES BACK AGAIN,. NOT IMPRESSED; I HAVE OWNED JEEPS ALL MY LIFE NEVER HAD THIS PROBLEM, THIS SUV IS DANGEROUS, I BOUGHT THIS CAR AND PAID $38 THOUSAND AND HAVE 19K MILES ON IT . I EVEN TRIED TO TRADE IT IN WITH THE SAME DEALER AND WAS TOLD IT WAS ONLY WORTH 17K WHICH IS LESS THAN HALF WHAT I PAID FOR IT A YEAR AND A HALF AGO! HOW IS THIS EVEN LEGAL? WHY AM I MAKING CAR PAYMENTS FOR A SUV THAT CHRYSLER KNOWS IS DEFECTIVE AND ONE WHICH THEY HAVE NOT RESOLVED ISSUES ? HOW CAN CHRYSLER GET AWAY WITH THIS ? AND THIS IS THE AUTO MANUFACTURER THAT OUR GOVERNMENT FINANCIALLY BAILED OUT A FEW YEAR WITH OUR TAX DOLLARS? HOW WOULD CHRYSLER RESPOND IF WE ALL QUIT MAKING PAYMENTS ON OUR LOANS ? I HAVE BEEN RESEARCHING THOUSANDS OF OTHER COMPLAINTS, SAME JEEP, SAME YEAR, ETC. I AM BECOMING MORE AND MORE CONVINCED THAT CHRYSLER REALLY DOESN'T CARE. THEY GOT THEIR MONEY UPFRONT ! FURTHERMORE THEY SHOULD NOT BE ALLOWED TO CONTINUE TO BE IN BUSINESS WHILE THEIR PRODUCTS ARE KNOWN SAFETY HAZARDS TO THE CONSUMER.! CHUCK D MOUNT PLEASANT, SC
Engine, Jun 22, 2016
ISSUES BEGAN IN DECEMBER, 2015 WITH INTERMITTENT HARD SHIFTING IN THE LOWER GEARS WHEN PULLING OUT. DEALER COULDN'T 'DUPLICATE' SAME. HARD SHIFTING HAS GONE FROM INTERMITTENT TO PRETTY MUCH ALL THE TIME WHEN PULLING OUT, BACKING UP AND ONLY IN THE LOWER GEARS. I HAVE HAD THE JEEP TO THE DEALERSHIP A TOTAL OF 5 TIMES, HAVE FILED A COMPLAINT WITH FIAT/CHRYSLER AND HAVE HAD NO LUCK/RESPONSE OTHER THAN THEY CAN'T GET MY CAR TO DUPLICATE WHAT I SAY IT IS DOING. ON MORE THAN ONE OCCASION IT HAS GOTTEN STUCK IN FIRST GEAR AND I HAVE HAD TO USE THE SLAP STICK TO GET IT OUT OF THE STUCK GEAR. SHIFTING IS ALMOST TO THE POINT OF GIVING ME WHIPLASH AND HAS GOTTEN WORSE.
Power train, Electrical system, Service brakes, Engine, Jun 22, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 30 MPH, THE CHECK ENGINE AND BATTERY WARNING LIGHTS ILLUMINATED. IN ADDITION, THE 'PLACE THE VEHICLE IN PARK POSITION' WARNING MESSAGE DISPLAYED. THE VEHICLE WAS PLACED INTO THE PARK POSITION AND ANOTHER ERROR MESSAGE ILLUMINATED STATING 'PLACE THE VEHICLE IN THE DESIRED GEAR'. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS AND THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Power train, Electrical system, Engine, Jun 20, 2016
ON 06/04/16, AT 12,600 MILES, THE JEEP FAILED COMPLETELY ON THE FREEWAY. WE WERE DRIVING 50 MPH IN HEAVY SOUTHERN CA TRAFFIC WHEN THE 'TRANSMISSION SERVICE REQUIRED' LIGHT AND THE RED CHECK ENGINE LIGHT FLASHED ON AND WE LOST ALL POWER. THIS HAPPENED INSTANTLY AND WITHOUT ANY WARNING. WE HAD TO THROW ON THE HAZARD LIGHTS AND DODGE ONCOMING TRAFFIC TO MOVE OVER 3 LANES TO EXIT THE FREEWAY AT LESS THAN 5 MPH. THIS WAS A TERRIFYING EXPERIENCE AND WE ARE LUCKY THE JEEP DID NOT CAUSE A MAJOR ACCIDENT! THE TUSTIN JEEP DEALERSHIP DID A SOFTWARE UPDATE AND SAID IT WAS FINE. FCA HAS REMAINED ADAMANT THAT THE PROBLEM IS NOT MECHANICAL, BUT SOFTWARE RELATED AND HAVE RELEASED 3 SOFTWARE PATCHES TO DATE BUT WE SEE NO IMPROVEMENT. ONE WEEK LATER ON 06/13/16 THE TRANSMISSION WAS STILL FUNCTIONING POORLY (HARD SHIFTS, UP SHIFTING AS YOU APPLY THE BREAK DOWNHILL, ETC.) AND THEN WE HAD ANOTHER PROBLEM. THE ALARM WENT OFF WITHOUT WARNING AND WOULD NOT SHUT OFF, EVEN WHEN THE JEEP'S ENGINE WAS TURNED ON. ONLY AFTER SEVERAL MINUTES AND PUSHING EVERY BUTTON ON THE KEY MULTIPLE TIMES DID IT FINALLY STOP. WE TOOK IT TO PLACENTIA JEEP AND THEY LOOKED INTO THE TRANSMISSION AND ALARM. AFTER HAVING OUR JEEP FOR A WEEK, THEY DID YET ANOTHER SOFTWARE UPDATE FOR THE TRANSMISSION AND DISCONNECTED THE GPS. THEY EXPLAINED THAT THE GPS THAT WAS INSTALLED AT THE DEALER AFTER THE FACT WAS INTERFERING WITH THE FACTORY INSTALLED ALARM, AND THAT CAUSED THE ALARM TO GO OFF AT RANDOM. THIS IS A BIG PROBLEM BECAUSE WE WERE CHARGED $1295 EXTRA FOR THAT FEATURE AND IT IS NOW DISCONNECTED. THE DEALER ALSO FOUND THAT THE BATTERY POWER WAS BELOW HALF, AND THEY FELT THAT THE RADIO WAS PULLING FROM THE BATTERY EVEN WHEN THE JEEP IS TURNED OFF. THEY FOUND NO RESOLUTION FOR THIS PROBLEM AND ASKED US TO RETURN AFTER A WEEK OR TWO TO REASSESS THE PROBLEMS.
Power train, Seats, Engine, Jun 9, 2016
SHORTLY AFTER BUYING MY 2015 JEEP CHEROKEE SPORT WITH THE 2.4 ENGINE AND 9 SPEED AUTOMATIC, IT BEGAN SHIFTING ERRATICALLY. IN TOWN IT WOULD HESITATE WHEN LEAVING A STOP LIGHT OR JERK VIOLENTLY WHILE CHANGING GEARS. ON THE HIGHWAY, IT WOULD NOT DOWNSHIFT ON INCLINES OR TO PASS AND MERGE WITH TRAFFIC. I HAD SEVERAL CLOSE CALLS WHERE I HAD TO ACCELERATE BUT NOTHING HAPPENED WHEN PUTTING THE PEDAL TO THE FLOOR. THIS HAS BEEN IN THE SHOP FOUR TIMES JUST FOR THIS PROBLEM ALONE AND AS OF THIS WRITING, IS STILL NOT ANY BETTER. IT HAS ALSO HAD OTHER PROBLEMS WITH THE THERMOSTAT AND INTERIOR. I WORK IN THE AUTOMOTIVE INDUSTRY AND KNOW FROM RESOURCES THAT THIS IS A SIMPLE FIX. FCA IS GIVING THOUSANDS OF PEOPLE THE RUNAROUND AND ANGERING DEALERSHIPS BY NOT BEING HONEST. THE 4 CYLINDER ENGINE WILL NO LONGER MEET THE REPORTED MPG IT WAS CLAIMED TO AFTER THE SHIFT PROFILES CHANGE AND THIS PUTS FCA IN A POSITION THAT VOLKSWAGEN RECENTLY DEALT WITH. MY SAFETY AND THE SAFETY OF THOUSANDS IS NOT WORTH 3 MPG. FCA IS ALSO TREATING CUSTOMERS AS IF EACH CASE IS INDIVIDUALLY UNIQUE AND IT BELITTLES THEM AS WELL AS THE MECHANICS THAT KNOW REPAIRS ARE FUTILE. I HAVE A CASE NUMBER NOW AND ANOTHER APPOINTMENT BUT IT WOULD BE BEST TO AVOID THIS VEHICLE AT ALL COSTS AND ARBITRATE. THERE SHOULD BE A FEDERAL INVESTIGATION BEFORE SOMEONE DIES IF THEY HAVEN'T ALREADY. THE THERMOSTAT FAILURE IS ALSO WIDESPREAD AND IS ONLY BEING ADDRESSES ONE AT A TIME IN FIELD CLAIMS. THIS TOO COULD LEAD TO SERIOUS DAMAGE AND EVEN FIRE WHICH HAS ALSO HAPPENED TO A FEW OF THESE VEHICLES. PLEASE HELP US BE A VOICE AND STOP THIS SERIOUS DISREGARD FOR SAFETY AND CONSUMER RIGHTS.
Equipment, Engine, Jun 7, 2016, fire
TL* THE CONTACT OWNED A 2015 JEEP CHEROKEE. THE VEHICLE CAUGHT ON FIRE WHILE PARKED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE, BUT DID NOT FILE A REPORT. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT FACILITY. THE CONTACT WAS INFORMED THAT THE AIR CONDITIONER SUCTION/DISCHARGE HOSE FRACTURED, CAME INTO CONTACT WITH THE EXHAUST MANIFOLD, AND CAUSED THE FIRE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V676000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Engine, May 16, 2016
THE 2015 VEHICLE WAS PARKED IN CLOSED GARAGE AND KEY FOBS WAS LEFT IN CAR CUP HOLDER. CAR STARTED ITSELF AND DID NOT TURN OFF RAN IN A CLOSED GARAGE FOR OVER AND HOUR. THIS IS A REAL SEVERE ISSUE THAT THE CAR SHOULD HAVE ALARMED OR SHUT ITSELF OFF AFTER 10 MINUTES MY FAMILY COULD HAVE BEEN DEAD AND NOT BE ABLE TO TALK ABOUT IT. LUCKILY THIS WAS CAUGHT BEFORE HARM WAS DONE. THIS IS NOT A MISTAKE THAT CAN BE UNDONE. THE CAR ALSO HAD AN ISSUE WITH THE THROTTLE IT WOULD REV TO 3-4,000 RPMS WHEN IN PARK AFTER WE PULLED IT OUT OF THE GARAGE. COULDN'T BE DRIVEN AS IT WOULD HAVELOST.CONTROL WITH THE THROTTLE STICKING. CAR DEALER SAYS IT'S FIXED THROTTLE REPLACED AND ALL IS WELL. BUT IT IS NOT I CANNOT PARK THAT CAR IN MY GARAGE AND THAT IS NOT ACCEPTABLE FOR ME. CAR DEALERS DON'T WORK WITH PEOPLE, THEY JUST WANT TO FIX THE RECALLS AND FOR YOU TO GO AWAY. SOMETHING HAS TO BE DONE! PEOPLE NEED TO BE TAKEN SERIOUSLY ESPECIALLY WHEN. IT COMES TO CARBON MONOXIDE LEVELS.
Engine, May 3, 2016
THE SHIFTING ON THIS CAR IS TERRIBLE AND I'M SURPRISED IT HASN'T CAUSED ME TO BE IN AN ACCIDENT. IT JERKS AND EITHER TAKES FOREVER TO SHIFT OR SHIFTS WAY TO HARD AND TOO FAST. EVEN JUST COASTING IN A RESIDENTIAL NEIGHBORHOOD IT'S A HARD SHIFT BETWEEN GEARS AND I CANNOT BELIEVE I PURCHASED THIS CAR. EVERY DRIVE IS AN ISSUE AND WHENEVER I HAVE PASSENGERS THEY ALL COMMENT THAT SOMETHING MUST BE WRONG WITH HOW THE CAR SHIFTS.
Vehicle speed control, Engine, Apr 26, 2016
I WAS TRAVELING ON A MAIN HIGHWAY AT 62 MPH. SUDDENLY THE CAR LURCHED AND THE RPM'S SHOT UP TO 4000. THE CAR WAS IMMEDIATELY GOING 70 MPH. I HAD TO SLAM ON THE BRAKES SO I DIDN'T RAM THE CAR AHEAD OF ME.
Engine, Apr 5, 2016
ON APRIL 1, MY FAMILY AND I WERE HEADED 2 HOURS AWAY FOR A WEEKEND GETAWAY. MY 16 YEAR OLD NEW DRIVER WAS DRIVING THE VEHICLE AND IT BOGGED DOWN AND THEN JUMPED AHEAD WHILE HE WAS ACCELERATING FROM 45 TO 55. HE WAS SCARED TO DEATH! IT HAS HAPPENED TO ME NUMEROUS TIMES, ESPECIALLY WHEN ACCELERATING FROM A STOP LIGHT/SIGN. IT IS INEVITABLE THAT I WILL HAVE AN ACCIDENT, EITHER REAR-ENDING SOMEONE, OR BEING REAR ENDED.
Electrical system, Engine, Mar 29, 2016, fire
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE CONTACT HEARD A LOUD BANG AND NOTICED THAT IT WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. VIN WAS NOT AVAILABLE. UPDATED 05/03/16*LJ *TR
Fuel system, Gasoline, Electrical system, Engine, Mar 25, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE ENGINE AND FUEL PUMP FAILED. THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THE VEHICLE WAS DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. UPDATED 08/02/16*LJ THE CONSUMER STATED HE WAS ABLE TO GET THE VEHICLE STARTED IN TIME, TO AVOID AN ACCIDENT. UPDATED 08/09/16.*JB
Engine, Mar 18, 2016, fire
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT WAS ALERTED THAT SMOKE WAS EMERGING FROM THE ENGINE COMPARTMENT. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE BECAME ENGULFED IN FLAMES. THE POLICE AND FIRE DEPARTMENT WERE PRESENT AND A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Engine, Mar 16, 2016
CHECK ENGINE LIGHT HAS BEEN ILLUMINATING INTERMITTENTLY FOR THE PAST 7 MONTHS. FINALLY THE DEALER WAS ABLE TO IDENTIFY THE ERROR CODE. IMPLAUSABLE DATA FROM THE TRANSMISSION CONTROL MODULE ERROR CODE U0402. THE DEALERSHIP IS STATING THE IS SAFE TO DRIVE HOWEVER I QUESTION WHAT KIND OF DAMAGE IT IS DOING TO MY TRANSMISSION.
Steering, Service brakes, Engine, Mar 12, 2016
ENGINE SHUTS DOWN STALLS OUT WHILE DRIVING NO WARNING ON ROADWAYS FREEWAYS NO POWER STEERING OR BRAKES SERIOUS INJURY OR DEATH COULD BE A RESULT.
Electrical system, Vehicle speed control, Engine, Feb 14, 2016
MY 2015 JEEP CHEROKEE LATITUDE SHUT OFF ON ME WHILE I WAS DRIVING NOT EVEN A FULL WEEK OF OWNING IT. THE VEHICLE GAUGES GO TO ZERO AND I LOOSE POWER STEERING AND WHEN I APPLY THE GAS PEDAL NOTHING HAPPENS. ALL I AM ABLE TO DO IS PRESS THE BRAKE PEDAL AND HOPEFULLY NOT HAVE ANYONE BEHIND ME SO THAT I CAN TRY AND PULL OVER WITH NO POWER STEERING. I HAVE TAKEN IT INTO THE DEALER ON SEVERAL OCCASIONS SHOWING THEM BOTH VIDEO AND PHOTO DOCUMENTATION OF WHAT IS HAPPENING AND THEY HAVE BEEN UNABLE TO DUPLICATE THIS ISSUE AND HAVE NOT PROVIDED ME WITH AN ALTERNATIVE AS TO GETTING ANOTHER VEHICLE OR MY MONEY BACK. THE VEHICLE FIRST SHUT OFF ON ME 18SEP2015 AND HAS CONTINUED TO DO SO ON THE HIGHWAY AND ON CITY STREETS WITH THE MOST RECENT TIME BEING 14FEB2016. I HAVE ALL OF MY DOCUMENTATION OF EVERY TIME ITS BEEN IN THE SHOP FOR THE SAME PROBLEM WITH NO RESOLUTION BEING PROVIDED.
Engine, Jan 18, 2016
NEW 2015 JEEP CHEROKEE LATITUDE WITH 4K MILES ON IT SUDDENLY TURNED ITSELF OFF WHILE DRIVING DOWN THE ROAD. NO WARNING OTHER THAN A MESSAGE ON THE DASH TO PUT THE CAR IN PARK TO CHANGE GEARS. VERY DANGEROUS, LOST CONTROL OF POWER STEERING, GAS AND BRAKES. WAS ABLE TO PUT CAR IN PARK ON SIDE OF ROAD, RESTART IT AND GET HOME. IT HAPPENED AGAIN THE NEXT MORNING AND WAS TOWED TO DEALERSHIP. SERVICE DEPT. RAN ALL UPDATES AND THE CAR SHUT OFF ON THEM WHILE TESTING IT TOO. HAS BEEN IN THE SHOP FOR 2 WEEKS AND THEY SAY IT WAS DUE TO EXCESSIVE OIL CONSUMPTION AND AR REPLACING THE ENGINE. I DON'T BELIEVE THIS TO THE CAUSE; NEVER GOT A WARNING LIGHT AT ALL AND CAR DOES RESTART AND RUN AFTER IT SHUTS ITSELF OFF. SCARED TO DRIVE IT ONCE I GET IT BACK AGAIN, IT IS REALLY LIKE A DEATH TRAP WHEN IT SHUTS OFF. YOU ARE THE MERCY OF ALL THE DRIVERS AROUND YOU TO GET OUT OF YOUR WAY. SOMEONE IS GOING TO GET HURT OR GET KILLED IF THEY DON'T FIGURE THIS OUT SOON.
Power train, Engine, Jan 14, 2016
I WAS BACKING UP MY DAUGHTERS DRIVEWAY. HER DRIVEWAY IS A LITTLE STEEP AND WHEN I WENT TO GIVE THE JEEP MORE GAS THE RPMS DROPPED FROM 1500 TO IDLE AND THEN BACK TO 1500 RPMS REALLY QUICK, IT DID THIS A COUPLE TIMES. THE DOG ENDED UP ON THE FLOOR OF THE CAR, FRIENDS STANDING OUTSIDE THE CAR THOUGH I DIDN'T KNOW HOW TO DRIVE. I FINALLY HAD TO TURN THE JEEP AROUND AND GO UP HER DRIVEWAY IN THE FORWARD DIRECTION. WE WENT OUT TO EAT LATER AND WHEN I CAME BACK I TRIED BACKING UP HER DRIVEWAY AGAIN AND IT DID THE SAME THING. I TOOK THE JEEP INTO THE DEALER ON 6/29/15 WITH 990 MILES ON IT. THE DEALER UPDATED THE PCM AND TCM AND RETESTED IT BUT COULD NOT GET IT TO FAIL. IT FAILED AGAIN ABOUT 3 MONTHS LATER ON LABOR DAY WEEKEND, 2015. AGAIN BACKING UP MY DAUGHTERS DRIVEWAY. I CONTACTED THE JEEP SERVICE MANAGER AND HE SAID THEY PROBABLY CAN'T FIX IT IF IT DOESN'T SET A CODE. (GREAT) THE JEEP HASN'T FAILED BACKING UP AGAIN BUT IT DID FAIL ON THE HIGHWAY AT 65 MILES PER HOUR COMPLETELY SHUTTING DOWN AND NOT RESTARTING. (SEE COMPLAINT #10819212) LIKE OTHER JEEP OWNERS I'VE NOTICED THE JEEP STAYS IN THIRD GEAR TO LONG AT LOW SPEED, ESPECIALLY IF YOU HAVE TO MAKE A LEFT TURN IN FRONT OF ON COMING TRAFFIC. I'VE RESORTED TO DOWN SHIFTING THE TRANSMISSION MYSELF SO I CAN HAVE SOME POWER TO MAKE THE TURN WITHOUT GETTING HIT. ( NOTE TO CHRYSLER, I'M A FIRST TIME JEEP BUYER, KEEP DOING NOTHING ABOUT THE ENGINE AND TRANSMISSION PROBLEMS AND YOU CAN FIND YOUR JEEP AT A FORD OR CHEVY DEALERSHIP.......REAL SOON).
Power train, Engine, Jan 13, 2016
MY TRANSMISSION HAS BEEN SLIPPING SINCE I PURCHASED THE VEHICLE A YEAR AGO, (12-28-15) APPX, THEY SAID THEY FIXED THE PROBLEM, BUT IT HAS RECENTLY BECAME WORSE THAT IT WAS ORIGINALLY. WHEN I'M STOPPED AND THEN BEGIN TO START GOING AGAIN THE CAR HESITATES FOR ABOUT 3-5 SECONDS THEN IT JERKS AND GOES. IT ALSO SEEMS TO DOWNSHIFT ON ITS OWN OR NOT AT ALL.
Engine, Jan 10, 2016
I WAS TRAVELING ON A MAJOR HIGHWAY AT 65 MPH WHEN THE ENGINE SHUT OFF. I PUT THE JEEP'S TRANSMISSION IN NEUTRAL AND IT WOULD NOT START. I WAS ABLE TO PULL TO THE RIGHT SIDE OF THE ROAD SAFELY SINCE IT WAS VERY LIGHT TRAFFIC. I TRIED STARTING THE JEEP WITH THE TRANSMISSION SHIFTER IN PARK AND NOTHING HAPPENED. I REMOVED THE KEY FOB FROM THE START/RUN SWITCH AND TRIED LOCKING & UNLOCKING THE CAR DOORS, AND NOTHING HAPPENED. I TRIED THE REMOTE START BUTTON,AND AGAIN, NOTHING HAPPENED. MY WIFE GAVE ME HER KEY FOB AND THE JEEP STARTED RIGHT UP AND RAN OKAY. THERE WERE NO LIGHTS ON THE DASH SHOWING ANY PROBLEMS. WHEN I GOT TO MY DESTINATION AFTER ANOTHER 10 MINUTES OF TRAVEL I TRIED MY KEY FOB AGAIN AND THE JEEP STARTED OKAY. I USED MY KEY FOB ON THE RETURN TRIP OF 67 MILES WITH NO PROBLEMS. THERE IS AN UNKNOWN CAUSE OF THE INCIDENT. COULD IT BE THE KEY FOB OR THE ELECTRONICS THAT CONTROL ENGINE RUNNING MODE?