2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: power train
1,002 reports, newest first. Show all
Power train, Dec 29, 2018
THE GEARS ARE LOCKED AND THE VEHICLE OR THE SHIFTER WILL NOT MOVE. WE STARTED THE CAR TO GO SOMEWHERE AND BACKED IT OUT OF THE GARAGE, STOPPED AND PUT THE CAR IN PARK TO PUT THE OTHER CAR IN THE GARAGE, WHEN WE GOT BACK IN THE JEEP THE GEARS, SHIFTER, WOULD NOT MOVE, NOR WOULD THE CAR. WE FINALLY GOT THE JEEP IN NEUTRAL, THE CAR STILL WOULD NOT MOVE, IT FELT LIKE WE WERE PUSHING A HOUSE, BUT WE FINALLY GOT IT BACK IN THE GARAGE. ALSO, THE NEXT TIME WE TRIED TO SHIFT THE GEARS WHILE IN THE GARAGE TO SHOW MY BROTHER WHO ALSO OWNED A JEEP CHEROKEE THAT HAD A RECALL ON IT. WE PUT THE KEY IN AND CHANGE GEARS TO REVERSE, BUT THE JEEP WOULD NOT MOVE, AND THE GEARS WOULD NOT MOVE BACK TO PARK, SO THE KEYS WAS STUCK IN THE VEHICLE. WE HAD TO FORCE IT BACK TO PART TO GET THE KEYS.
Power train, Vehicle speed control, Other or unspecified, Dec 26, 2018
JUST PURCHASED 2015 CHEROKEE, WHEN FIRST ACCELERATING IT HESITATES AND SEEMS TO NOT SHIFT CORRECTLY AND THEN EVENTUALLY "KICKS IN" AND JERKS HARD. CAUSES MAJOR ISSUES WHILE IN TRAFFIC. ALSO SOUNDS LIKE ITS GOING TO SHUT OFF WHEN SITTING STATIONARY AND IDLING.
Power train, Dec 25, 2018
9 SPEED TRANSMISSION ISSUE. WHEN COMING TO A STOP THE VEHICLE LUNGES FORWARD AND THEN HESITATES WHEN ACCELERATING. SEEMS TO SHIFT GEARS VERY ROUGH AND IS CONCERNING WHEN IN TRAFFIC. THIS SEEMS TO OCCUR AND MORE NOTICEABLE IN CITY TRAFFIC WITH STOP AND GO TRAFFIC .JUST BOUGHT THIS VEHICLE FROM A REPUTABLE DEALER AND I AM VERY DISAPPOINTED THAT THIS ISSUE WAS NOT BROUGHT TO MY ATTENTION. SOFTWARE UPDATE SEEMS TO HAVE MADE THE ISSUE WORSE.
Power train, Dec 22, 2018
TRANSMISSION ON A ENGINE WITH ONLY 42, 000 MILES
Power train, Dec 13, 2018
VEHICLE HAS HAD TRANSMISSION LIGHT COME ON 3 TIMES WITHIN 50K. THE MOST CURRENT INCIDENT OCCURED WHILE DRIVING DOWN A BUSY HIGHWAY. THE VEHICLE SHUTTERED AND RUFUSED TO ACCELERATE. THIS LED TO 3 NEAR MISS COLLISIONS AND FEAR OF DRIVING THE VEHICLE. EACH TIME WE HAVE THE ISSUE THE DEALER SIMPLY FLASHES THE TRANS MISSION WHICH OBVIOUSLY DOESN'T FIX THE PROBLEM.
Power train, Electrical system, Electronic stability control (ESC), Dec 10, 2018
AT MULTIPLE, SEEMINGLY RANDOM TIMES, WARNING LIGHTS FLASH REGARDING TRANSMISSION AND OTHER CAR FUNCTIONS, ENGINE STOPS AND TEMPORARILY WON'T RESTART. ON RESTART TRANSMISSION JUMPS HARD. SOFTWARE HAS BEEN UPDATED AND DEALER REPORTS NO RECALL ON THIS VEHICLE. SO FAR HAS JUST HAPPENED WHILE STATIONARY.
Power train, Electrical system, Engine, Dec 3, 2018
SEPT. 2015 I STARTED HAVING PROBLEMS AT 6 MONTHS SINCE THEN I HAVE HAD IT BACK TO THE DEALERSHIP 9 TIMES SOMETIMES IT HAS TO BE TOWED IN IS NOT DRIVEABLE SAME PROBLEM BUT EVERY TIME I GET IT BACK THE PROBLEMS ARE WORSE SINCE ABOUT THE 18TH OF AUG THIS YEAR I HAVE HAD THE CAR ONLY 9 DAYS THIS IS NOW DEC 3RD IT HAS BEEN IN THE SHOP SOMETIMES 3 OR 4 DAYS SOME TIMES AS LONG 3 OR 4 WEEKS THE TRANSMISSION CLUNKS LIKE IT IS FALLING OUT ALL THE LIGHTS GO OUT WILL NOT SHIFT IT ALSO SHUTS DOWN WHEN DRIVING IT ONE TIME IN THE MIDDLE OF AN INTERSECTION THIS IS GETTING REALLY DANGEROUS FOR ME AS WELL AS ANYONE ELSE ON THE ROAD WITH ME I HAVE BEEN IN TOUCH WITH CHRYSLER CUSTOMER CARE LADY NAMED LORI SHE SAYS I AM OUT OF THE PERIMETER FOR BUY BACK THEY DID NOT KNOW WHAT IS WRONG WITH THIS CAR I AM MAKING CAR PAYMENTS AND INSURANCE ON A CAR I CAN'T DRIVE AND DON'T EVEN AVE MOST OF THE TIME. THE DEALERSHIP CALLED ME A WEEK AGO TO COME PICK THE CAR AND WHEN I GOT THERE IT WOULDN'T EVEN RUN TO GET TO THE FRONT OF THE BUILDING TO ME. THIS HAS BEEN GOING ON FOR 2 1/2 YEARS NOW ONLY GETTING WORSE ALL OF THE TIME I AM NOW AFRAID TO DRIVE THIS CAR KNOWING IT CAN SHUT DOWN ANYTIME IN THE MIDDLE OF TRAFFIC AND CHRYSLER WON'T DO ANYTHING EXCEPT KEEP PUTTING IT BACK IN THE SHOP AND AFTER 3 WEEKS OR I GO TO PICK IT UP AND ONCE AGAIN IT WON'T RUN. *DT*JB
Power train, Dec 2, 2018
WE ARE THE ORIGINAL OWNERS OF THE ABOVE VEHICLE. WE HAVE NOTICED EXTREMELY HARD AND UNTIMELY SHIFTING OF GEARS WITH THIS TRANSMISSION. WE HAVE BROUGHT THE VEHICLE TO AN AUTHORIZED DEALER ON NOVEMBER 29, 2018 AND WAS ADVISED THERE IS A RECALL (S55). THE RECALL WAS ADDRESSED, HOWEVER THIS DID NOT FIX THE MATTER. I UNDERSTAND THERE IS A CLASS ACTION CLAIM THAT WE ARE NOW A PARTICIPANT IN REGARDING THIS TRANSMISSION ISSUE.
Power train, Electrical system, Engine, Nov 30, 2018
CHECK ENGINE LIGHT COMES ON, CODES ARE U1504, U1412, U0001, U1110, U1120, WILL NOT SHIFT, 4WD TEMPORARY UNAVAILABLE MESSAGE COMES ON , STABILITY TRACTION LIGHT COMES ON, ALL SHIFTER GEAR LIGHTS ARE ON, THIS HAD HAPPENED 7 TIMES SINCE I PURCHASED THIS JEEP, ENGINE HAS CUT A COUPLE OF TIMES DURING ALL OF THESE ISSUES!
Power train, Nov 29, 2018
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AND ATTEMPTING TO MAKE A TURN, THE VEHICLE FAILED TO ACCELERATE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SHOTTENKIRK CHRYSLER DODGE JEEP RAM (678-535-3417, LOCATED AT 200 LIBERTY BLVD, CANTON, GA 30114) TO BE DIAGNOSED, BUT THE FAILURE WAS NOT DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER WOULD BE CALLED. THE DEALER WAS NOT CALLED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.
Power train, Vehicle speed control, Service brakes, Nov 27, 2018
I HAVE A 2015 JEEP CHEROKEE LIMITED 4X4, WHEN I TRY TO SLOW DOWN OR STOP THE VEHICLE WILL SPEED UP. IT IS LIKE YOU ARE GIVING IT GAS INSTEAD OF APPLYING THE BREAK. IT WAS PURCHASED WITH AROUND 13500 MILES ON THE ODOMETER ON 9-22-2018, IT NOW HAS 21360 MILES AS OF 11-27-2018. THE TRANSMISSION COMPLETELY STOPPED WORKING ON THE HIGHWAY IN TRAFFIC. THE TRANSMISSION WOULD NOT MAKE THE VEHICLE MOVE AND ACTED AS IF IT WAS NOT IN ANY GEAR. IT HAS SEAMED TO HAVE ISSUES FROM THE TIME I PURCHASED IT AND I WAS TOLD BY A JEEP DEALERSHIP THAT IT WAS JUST THE NORMAL WAY THAT THE 9 SPEED TRANSMISSION WORKED. IF THIS IS NORMAL FOR A TRANSMISSION TO FAIL AT 21000 MILES I FEEL THAT IS A MAJOR CONCERN AND A HUGE ISSUE.
Power train, Nov 23, 2018
WE WERE ON A ROAD TRIP AND ON THE HIGHWAY THE DASHBOARD SAID SERVICE TRANSMISSION AND LOST ACCELERATION WHEN GOING UP HILL OR TRYING TO GO FASTER FROM A STOP. THE CHECK ENGINE LIGHT ALSO CAME ON AT THE SAME TIME OF THE SERVICE TRANSMISSION LIGHT. AFTER THAT, THE CAR HAD TROUBLE SHIFTING AND HAD A HARD TIME TO MOVE AFTER STOPPED.
Power train, Engine, Nov 18, 2018
CAR DOES NOT ACCELERATE FROM 3RD INTO 4TH GEAR AT TIMES. IT HAS A LAG TIME BEFORE IT SWITCHES GEARS INTO 4TH ON A 9-SPEED AUTOMATIC.
Power train, Nov 15, 2018
VERY SIMPLE, WHEN SHIFTING FROM 4 TO 5TH GEARS IN AN AUTOMATIC IT WILL BANG AND SHIFT VERY HARD. IT WILL NOT SHIFT DOWN INTO FIRST WITHOUT COMING TO A COMPLETE STOP. IT HESITATES AND IS VERY UNREADABLE. IN MY OPINION A SAFETY HAZARD. HAVE TAKEN TO DEALERSHIP AND THEY HAVE SAID THAT THERE IS NOTHING THEY CAN DO UNTIL IT PRODUCES AN ENGINE CODE OR BREAKS. IT IS A PROBLEM WITH THE SOLENOID SHIFTING AND COMPUTER TALKING TO ONE ANOTHER. CHRYSLER I THINK HAS CHANGE THE NEXT YEAR TRANSMISSION DUE TO THIS PROBLEM. THIS IS A SAFETY HAZARD. THIS A COMMON OCCURRENCE.
Power train, Nov 8, 2018
MY 2015 JEEP CHEROKEE EXHIBITS A ROLLING STOP CONDITION WHICH HAPPENS BETWEEN 1-8 MPH. WHEN PRESS ON THE ACCELERATOR, THE RPMS CLIMB BUT VEHICLE DOES NOT MOVE. SUDDENLY THE TRANSMISSION DOWNSHIFTS TO FIRST GEAR FROM THIRD AND SQUEALS THE TIRES PROPELLING IT FORWARD. WHEN PULLING INTO TRAFFIC,OR SLOWING DOWN MAKING A TURN IF I HAVE NOT COME TO A COMPLETE STOP VEHICLE WILL NOT SHIFT CORRECTLY AND HESITATES TO ACCELERATE FOR SEVERAL SECONDS, WHEN IT DOES FINALLY SHIFT IT IS VERY HARD AND WILL LUNGE THE VEHICLE FORWARD.
Power train, Engine, Nov 6, 2018
VEHICLE KEEPS STALLING WHILE DRIVING DOWN THE STREET IN MOTION
Steering, Power train, Nov 5, 2018
WHILE TOWING MY JEEP CHEROKEE BEHIND MY RV, I HAVE ENCOUNTERED SOMETHING KNOWN AS THE 'DEATH WOBBLE'. THIS CAN BE VERY SERIOUS DANGER AS THE STEERING WHEEL OF MY RV WAS SHAKING SO VIOLENTLY, IT WAS UNCONTROLLABLE. THINKING IT WAS MY RV, I SPENT $1200 TO HAVE MY RV EXAMINED ONLY TO FIND OUT LATER THAT IT WAS MY TOWED VEHICLE, A 2015 JEEP CHEROKEE CAUSING THE MASSIVE VIBRATION. THIS CAN BE A VERY SERIOUS DANGER. THINKING IT WAS MY RV, I SPENT $1200 TO HAVE MY RV EXAMINED ONLY TO FIND OUT LATER THAT IT WAS MY 2015 JEEP CHEROKEE CAUSING THE SEVERE VIBRATION. DO I HAVE ANY RECOURSE? WHAT HAS BEEN DONE TO REQUIRE JEEP TO MITIGATE THIS KNOWN PROBLEM? WHAT KIND OF REQUIREMENT DID JEEP HAVE TO NOTIFY ME OF THIS ISSUE? MY SECOND PROBLEM AS TO DO WITH THE TRANSMISSION. AGAIN, THIS PROBLEM AFFECTS ALL JEEP CHEROKEES WITH THE 9-SPEED TRANSMISSION AND IS KNOWN TO JEEP BUT THEY HAVE FAILED TO DO ANYTHING ABOUT IT. I HAVE TAKEN MY VEHICLE IN THREE DIFFERENT OCCASIONS AND EACH TIME THEY HAVE CLAIMED IT REQUIRED A COMPUTER UPDATE. THESE UPDATES NEVER CLEAR THE PROBLEM. WHEN SLOWING DOWN TO ALMOST A STOP, AND PRESSING THE ACCELERATOR, THE VEHICLE HAS DIFFICULTY FINDING A GEAR THEN LURCHES FORWARD. AS YOU COULD IMAGINE, THIS CAN LEAD TO FATAL ACCIDENTS. WHAT RECOURSE DO I HAVE AGAINST JEEP?
Power train, Service brakes, Engine, Nov 4, 2018
SERVICE BRAKE SYSTEM KEEPS COMING ON AFTER MULTIPLE TIMES TAKING IT TO THE DEALER AND THEN FIXING IT . IT WON'T LET ME DRIVE THE VEHICLE AND HAS SLAMMED THE BRAKES ON ME WHILE THE CAR WAS MOVING . I'VE LOOKED UP AND I AM NOT THE ONLY ONE HAVE THIS PROBLEM WITH THE JEEP .
Power train, Oct 24, 2018
VEHICLE WAS NOT SHIFTING CORRECTLY FROM 1ST TO 2ND GEAR... THERE WAS A LOUD THUD WHEN PUTTING VEHICLE IN REVERSE....DEALER IS REPLACING THE TRANSMISSION. VEHICLE HAS BEEN DOWN 3 WEEKS, NO INFORMATION. THE PASSENGER DOOR LOCK BUTTON DOESN'T WORK. CENTER CONSOLE IS LOOSE. THE SUNROOF SHADE IS WRINKLING WHEN IT GOES BACK, THE SUNROOF MAKES A POPPING NOISE OCCASIONALLY WHEN IT'S OPENED. THE AC STOPPED WORKING ALL TOGETHER, OR WILL TRICKLE OUT. THE TIRES ARE VERY WOBBLY AND NOISY.
Power train, Electrical system, Other or unspecified, Oct 22, 2018
THE VEHICLE HAS REPEATEDLY COME UP WITH A "SERVICE SHIFTER" MESSAGE SINCE I PURCHASED IT IN DEC OF 2015 NEW. THE DEALERSHIP REPLACED THE SHIFTER ASSEMBLY, BUT THE PROBLEM KEPT HAPPENING. THEY KEPT FLASHING THE SOFTWARE AND TELLING ME IT WAS FINE. AT THE END OF JULY 2018, I TOOK MY VEHICLE IN FOR AN OIL CHANGE AND TO HAVE THE HEADLIGHT RESEARCHED BECAUSE IT HAD BEGUN TO FLICKER ALONG WITH ONE OF THE TWO LICENSE PLATE LIGHTS. THE DEALERSHIP TOLD ME THAT THE HEADLIGHT AND THE LISENCE PLATE LIGHTS WENT OUT AT THE SAME TIME BY COINCIDENCE. I TRIED TO CONTACT JEEP/CHRYSLER DIRECTLY AND EXPLAIN THERE WAS A BIGGER PROBLEM BUT THEY WOULDNT LISTEN. DAYS LATER, I STOPPED FOR GAS, SHUT OFF THE CAR AND FILLED THE TANK. WHEN I GOT BACK IN THE CAR WOULDNT START. I KEPT TRYING TO TURN IT ON BUT IT WOULDNT MAKE A SOUND. FINALLY, AFTER ABOUT 25 MINUTES THE CAR TURNED ON. ONCE ON, ERROR MESSAGES LIGHT UP MY DASH: SERVICE SHIFTER, SERVICE PARKING BREAK, SERVICE ENGINE, SERVICE TRANSMISSION, AND OTHERS. I TRIED TO SHIFT INTO GEAR BUT IT SHIFTED HARD AND SOUNDED LIKE THE TRANSMISSION WAS GOING TO DROP. THE CAR WOULDNT MOVE. TOWED THE CAR TO DEWEY DODGE. THEY FLASHED IT, TOLD ME IT WAS FINE, AND MADE ME COME GET IT AND WOULDNT LOOK FURTHER. 24 HOURS LATER, I WAS STRANDED AGAIN, CAR WOULDNT START. TOWED IT AGAIN. THEY TOLD ME IT WAS THE BATTERY, EVEN THOUGH THEY HAD PREVIOUSLY TOLD ME THEY DID A 27PT INSPECTION AND IT WAS FINE A DAY PRIOR... THEY HAD MY CAR FOR 2 MONTHS. ONCE I GOT IT BACK, I HAD IT FOR ONLY A FEW DAYS AND I WAS STUCK AGAIN. AFTER ABOUT 30 MINUTES THE CAR TURNED ON, AND I WAS ABLE TO TRY TO DRIVE HOME. WHILE ON HIGHWAY, SERVICE SHIFTER APPEARED AGAIN. DEWEY REPLACES THE WIRING HARNESS AND THE SHIFTER AGAIN. CHRYSLER REFUSES TO ACKNOWLEDGE A WIDESPREAD ISSUE EVEN THOUGH MULTIPLE ONLINE FORUMS HAVE A COLLECTION OF PEOPLE DETAILING THE SAME PROBLEMS!
Power train, Oct 19, 2018
THE VEHICLE POWERTRAIN / 9 SPEED TRANSMISSION SHIFTS VERY AGGRESSIVELY AND UNEXPECTEDLY ACCELERATES GOING FORWARD. THIS RESULTS IN A "PEEL OUT" AND IS VERY UNSAFE. WHEN PULLING OUT OF INTERSECTION THE VEHICLE DOES NOT WANT TO GO FORWARD, ALMOST AS THOUGH IT'S IN NEUTRAL, THEN SHIFTS AGGRESSIVE AND LURCHES FORWARD. THIS HAS HAPPENED MULTIPLE TIME! MERGING ON TO HIGHWAYS, TURNING ON TO BUSY ROADS, OR SIMPLY PULLING OUT FROM AN INTERSECTION INTO TRAFFIC DOES NOT HAVE PROPER RESPONSE (OR NONE AT ALL) IN ACCELERATION. THIS COULD RESULT IN A DEADLY COLLISION. AS MUCH AS I LOVE THE VEHICLE, I DO NOT FEEL SAFE DRIVING THIS VEHICLE. THIS ALSO HAPPENS WHEN ACCELERATING TO PASS. THIS HAS HAPPENED MULTIPLE TIMES WHILE DRIVING. THERE ARE MANY COMPLAINTS ON THIS TRANSMISSION BEING UNSAFE. WHEN I TOOK THE NEWLY PURCHASED VEHICLE TO THE DEALERSHIP FOR CHECK UP AND OIL CHANGE, I MENTIONED IT TO THEM BUT THERE WAS NO FIX. SOMETHING NEEDS TO BE DONE TO FIX ISSUE. PLEASE TELL ME THIS SERIOUS PROBLEM WITH THIS YEAR/MAKE/MODEL IS BEING ADDRESSED! THANK YOU IN ADVANCE FOR YOUR RESPONSE AND ACTION.
Power train, Vehicle speed control, Engine, Oct 19, 2018
THE CAR LURCHES FORWARD WHEN STOPPED AND HAS STARTED THE CAR HAS PHYSICALLY STARTED JUMPING FORWARD WHILE AND SEEM TO HAVE A LOT OF TROUBLE CHANGING FROM ONE GEAR TO THE NEXT. I HAD THE CAR IN WHEN I FIRST PURCHASED IT AND THEY COULD FIND NOTHING WRONG. IT HAS DONE THIS OFF AND ON SINCE I HAVE OWNED THE CAR.
Power train, Oct 18, 2018
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO CHANGE GEARS PROPERLY. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND STATED THAT THERE WAS A DELAY WITH THE GEARS PROPERLY CHANGING OVER. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Power train, Oct 10, 2018
WHEN THE OIL IS LOW, AND YOU ARE ON A SLIGHT INCLINE OR HILL THE VEHICLE WILL SIMPLY SHUT OFF WHILE DRIVING WITH ABSOLUTELY NO WARNING. NO WARNING LIGHT, NO WARNING MESSAGE. ONCE THE VEHICLE SHUTS OFF IT DOESN'T RESTART, UNTIL ITS ON A FLAT AREA. THIS HAS HAPPENED SEVERAL TIMES, THE LAST TIME I WAS STOPPED ON A HILL WAITING TO MAKE A LEFT TURN WHEN I STARTED TO GO THE VEHICLE JUST SHUT OFF AND I WAS STUCK IN THE MIDDLE OF THE ROAD ACROSS TWO LANES OF TRAFFIC. THIS IS VERY DANGEROUS AND COULD EASILY GET PEOPLE KILLED. THE 3YR OLD ENGINE IS APPARENTLY BURNING OIL, SINCE THERE IS NO LEAK AND REGULAR OIL CHANGES ARE DONE.
Power train, Oct 5, 2018
CAR LUNDGES WHILE GOING IN REVERSE OR FORWARD AT LOWER SPEEDS (IE. BACKING UP OR STUCK IN TRAFFIC). THE ACCELERATION FROM STOP CAN BE VERY VERY DELAYED SO YOU NEVER WANT TO PULL OUT INTO TRAFFIC WITHOUT A VERY LARGE OPENING OR YOU ARE LIKELY TO GET INTO AN ACCIDENT. IT ALSO CAN SHIFT INAPPROPRIATELY AT HIGHER SPEEDS AND CAUSE THE CAR TO LUNDGE. IT'S ALSO LUNDGED PRETTY DRASTICALLY AT START UP WHILE IN PARK.