2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: power train
1,002 reports, newest first. Show all
Power train, Oct 13, 2017
EXTREMELY ROUGH SHIFTING FOR THE FIRST 3 OR 4 GEARS. SHUTTERING BETWEEN GEARS IF I SLOW DOWN AND SPEED BACK UP IN TRAFFIC. IF I COME TO A COMPLETE STOP AND BEGIN TO ACCELERATE THE FIRST GEAR IS A VERY HARD JERK. ITS GETTING SEEMINGLY WORSE THE LONGER I DRIVE IT AND ITS BECOMING VERY DANGEROUS TO DRIVE IN TRAFFIC. I PURCHASED THE VEHICLE IN FEBRUARY 2017 AND HAD IT LOOKED AT IN MARCH OF 2017. OVERLAND PARK JEEP DEALERSHIP DID A "SOFTWARE UPDATE" AND SENT ME ON MY WAY. THIS WAS NO HELP. I'VE CALLED MULTIPLE TIMES AND THEY SAY THERE'S NO ISSUES OR UPDATES AVAILABLE. TOOK IT IN AGAIN IN SEPTEMBER 2017 AND ANOTHER "SOFTWARE UPDATE" WAS DONE. STILL NO CHANGE. ITS THERE NOW AND THEY ARE TELLING ME THAT THEY'VE BEEN DRIVING IT FOR 3 DAYS AND ITS "NOT ACTING UP" . SO I ASKED WHAT I SHOULD DO WHEN I PICK IT UP AND ITS STILL HAPPENING. THEY SAID "I GUESS BRING IT BACK". ITS SO UNSAFE AND IT SEEMS LIKE THEY THINK I HAVE NOTHING BETTER TO DO THAN BRING THE CAR IN AND RENT A CAR.
Power train, Oct 8, 2017
MY JEEP CHEROKEE HAS THE 9 SPEED TRANSMISSION. I WENT TO START THE CAR IT TOOK SEVERAL TIMES TO START WHEN IT DID THE CAR DROPPED HARD INTO GEAR AND ALL OF THE SERVICE TRANS LIGHTS CAME ON AND IT WAS VERY DIFFICULT TO GET HOME AS THE CAR WAS HAVING A VERY HARD TIME GETTING INTO GEAR AND STAYED IN 2 WHEEL DRIVE MODE. I HAD THE CAR TOWED TO THE DEALERSHIP AND THEY TOLD ME MY DRIVE TRAN WARRANTY COVERED THE COST AND I JUST NEEDED A SOFTWARE UPDATE. FOUR DAYS LATER I WAS DRIVING WITH MY HUSBAND AND 8 MONTH OLD BABY AND WHILE STOPPED AT A STOP SIGN THE CAR DIED AND AGAIN TOOK SEVERAL TIMES TO RESTART, ALL TRANS LIGHTS CAME ON AND COULD NOT GET INTO GEAR, WE HAD TO DRIVE SLOWLY HOME WITH OUR HAZARDS ON AND NEARLY GOT INTO AN ACCIDENT WHEN TRYING TO MERGE INTO TRAFFIC WHEN IT KEPT SLIPPING OUT OF GEAR.
Power train, Oct 7, 2017
RE-OCCURING PROBLEMS WITH THE TRANSMISSION. SLOW START IN FIRST, HANGS UP IN SECOND, ROUGH SHIFT INTO THIRD. HAVE ACTUALLY HEARD A 'CLUNK' NOICE WHILE DOWNSHIFTING. HAVE GONE TO THE DEALER 6 TIMES FOR DIAGNOSTICS AND UPDATES, BUT PROBLEMS PERSIST.
Power train, Electrical system, Oct 3, 2017
RANDOMLY THE VEHICLE FEELS AS IF SOMEONE IS HITTING THE CAR FROM THE FRONT END WHEN PUT INTO REVERSE DUE TO A VERY HARD SHIFT INTO REVERSE. RANDOMLY THE ELECTRICAL SYSTEM WILL SHUT OFF WHEN PARKED AND TURNING THE CAR ON. THE AUTO ON/OFF WILL RANDOMLY SHUT OFF WHILE DRIVING AND SOMETIMES THE VEHICLE WILL NOT START FOR SOME UNKNOWN REASON. I HESITATED REPORTING THIS THINKING THAT IT WAS PROBABLY JUST BAD LUCK BUT BECAUSE OF A CONVERSATION WITH A CO-WORKER WHO IS HAVING THE EXACT SAME PROBLEMS I THOUGHT THAT IT MAY BE A SYMPTOM OF A LARGER PROBLEM AND SOMETHING I SHOULD REPORT. IF THIS WERE TO HAPPEN WHEN DRIVING AT HIGHER SPEEDS IT COULD BE A DISASTER.
Power train, Engine, Sep 29, 2017
AT 47,351 MILES THE CYLINDER HEAD ON CYLINDER # 4 FAILED CAUSING THE ENGINE TO STALL AND RUN ROUGH. JEEP DEALER IS REPLACING IT UNDER A FACTORY WARRANTY
Power train, Sep 29, 2017
MY JEEP'S TRANSMISSION IN GEARS 1 AND 2 WILL SPORADICALLY HAVE ISSUES WITH HESITATIONS, STALLING, JERKING THE CAR FORWARD, AND LOUD CLUNK SOUNDS DURING SHIFTING. I WILL BE AT A STOP SIGN STOPPED, PUSH THE GAS TO GO AND IT WILL HESITATE FOR 1 SECOND, THEN JOLT FORWARD WHEN IT DECIDES TO MOVE. ONE INSTANCE I WAS DRIVING ON A CITY STREET AND WANTED TO GO FASTER, I PRESSED ON THE GAS AND IT ALL OF SUDDEN SEEMED TO HAVE STALLED OUT. GAS WAS NOT DOING ANYTHING FOR A GOOD 5 SECONDS. I WAS IN THE PROCESS OF TRYING TO GET OUT OF TRAFFIC AS MY SPEED WAS DECLINING AND THEN IT KICKED IN AND WENT. AS OF RECENT, IT HAS STARTED TO MAKE A LOUD CLUNK SOUND AND SLIGHT JERK WHEN MOVING FROM LOW GEARS WHILE IN MOTION. AGAIN THIS IS ALL SPORADIC. IT DOES NOT HAPPEN ALL THE TIME. I BROUGHT IT INTO TWO DIFFERENT DEALERSHIPS ABOUT THE ISSUE. THEY FLASHED THE ELECTRONIC COMPONENT BOTH TIMES. FLASHING SEEMED TO HELP FOR A FEW WEEKS, THEN IT SLOWLY WENT BACK TO THE SPORADIC BEHAVIOR. NOTE: THIS HAS BEEN OVER 3 YEARS, NOT ONCE SPECIFIC INSTANCE.
Power train, Sep 13, 2017
MY 2015 JEEP CHEROKEE TRAILHAWK TRANSMISSION SHUDDERS, CLUNKS AND HESITATES. SOME OF THE HESITATIONS HAVE LASTED 4 SECONDS WHICH IS DANGEROUS WHEN YOU'RE IN TRAFFIC AND PUSH THE GAS AND GET NO RESPONSE. THE HESITATION HAPPENS WHEN YOU'RE SLOWING DOWN FOR A TURN AND THEN PUSH THE GAS. THIS APPEARS TO BE IN THE THIRD TO SECOND GEARS. THE COMPUTER HAS BEEN FLASHED SEVERAL TIMES. THE DEALER ALSO DID SOMETHING TO THE TORQUE CONVERTER. THEN THE CHRYSLER REP HAD THE DEALER RESET THE COMPUTER BACK TO FACTORY SETTINGS AND SAID IT WAS WORKING ACCORDING TO DESIGN. IT ISN'T FIXED. IT STILL CLUNKS, SHUDDERS AND HESITATES BUT ONLY FOR 2 SECONDS NOW. THE PROBLEMS STARTED IN THE FIRST 10,000 MILES. I'LL INCLUDE 4 OF THE SERVICE RECORDS. I THINK THERE WERE 10 OR MORE VISITS.
Power train, Sep 10, 2017
TRANSMISSION IS INCONSISTENT IN GEARS 1-3. SOMETIMES HESITATES TO MOVE IN FIRST GEAR. ALL RECALLS HAVE DONE NOTHING TO ADDRESS ISSUES. JEEP DEALERSHIP HAS NO IDEA HOW TO FIX THE PROBLEM AND ADVISES IT'S ALL SOFTWARE ISSUES THAT THEY CAN'T FIX.
Power train, Vehicle speed control, Engine, Sep 9, 2017
I PARKED THE JEEP AND TURNED IT OFF AND WHEN INSIDE FOR 10 MINUTES AND STARTED THE CAR TO LEAVE AND A BUNCH OF LIGHTS CAME ON LIKE SERVICE ENGINE AND DRIVE TRAIN. I PUT IT IN REVERSE AND A HUGE CLUNK FROM THE TRANSMISSION HAPPENED I BACKED UP AND PUT IT IN FORWARD AND A HUGE CLUNK HAPPENED AGAIN. IT SHOCKED THE WHOLE CAR. I WENT FORWARD AND IT BARLEY WOULD GO. IT TOOK ALONG TIME TO GET UP TO SPEED. IT KIND OF SHOOK AND WAS REALLY SCAREY. I BROUGHT IT TO THE JEEP DEALER AND BARELY MADE IT. THE GUY SAID THE TECHS WHERE ALL GONE FOR THE DAY. I COULDN'T LEAVE IT THERE SO I STARTED IT BACK UP AND IT WORKED FINE. THE CHECK ENGINE LIGHT WAS STILL ON THOUGH. THE NEXT DAY I STARTED IT UP AND THE LIGHT WAS OFF. IT WORKED FINE FOR 3 DAYS UNTIL IT ALL HAPPENED AGAIN THE SAME STUFF. SO I TURNED IT OFF AND STARTED IT 10 MINUTES LATER AND IT WAS FINE. IT IS A LEASED JEEP AND I AM GOING TO BRING IT IN THIS FRIDAY. I WANT THIS FIXED. I HAVE READ LOTS OF THE SAME PROBLEMS WITH 100S OF OTHER PEOPLE AND IT SOUNDS LIKE THEY ARE JUST GIVING PEOPLE THE RUN AROUND. THIS IS VERY UNSAFE AND I WANT A NEW JEEP OR A NEW TRANSMISSION. I DO NOT HAVE ANY TIME TO BE GOING BACK TO THE DEALERSHIP ALL THE TIME OR DO I WANT TO DIE IN A CAR ACCIDENT. THE NEXT THING THAT HAPPENS A THAT PEOPLE ARE SAYING IS THAT IT WILL SHIFT OUT OF GEAR ON THE FREEWAY AND LOTS OF PEOPLE HAVE ALMOST CRASHED BECAUSE OF THIS. THANK YOU PLEASE LET ME KNOW WHAT YOU WILL DO ABOUT THIS.
Power train, Sep 5, 2017
WHILE ROLLING AT LOW SPEEDS, IT CAN TAKE SEVERAL SECONDS FOR THE JEEP TO DOWNSHIFT WHEN POWER IS APPLIED. THIS IS A WELL DOCUMENTED ISSUE WITH THE 9-SPEED TRANSMISSIONS IN THE FCA VEHICLES, AND WE HAVE HAD THE JEEP TO THE DEALERSHIP FOUR DIFFERENT TIMES COMPLAINING ABOUT HOW UNSAFE THIS IS. WHEN THE POWER IS NEEDED, ONE OF THESE DAYS, IT MAY DELAY TOO LONG, AND WE COULD GET IN A WRECK. A PERSON SHOULD NOT BE AFRAID TO DRIVE THEIR VEHICLE BECAUSE THEY DON'T FEEL THAT IT IS RELIABLE ENOUGH TO ACTUALLY ACCELERATE WHEN THE PEDAL IS PRESSED. FCA HAS RECENTLY ANNOUNCED THAT IT WILL BE REPLACING THE DOG CLUTCH IN THE TRANSMISSIONS WITH A STANDARD CLUTCH TO FIX THIS ISSUE GOING FORWARD, BUT THEY STILL NEED TO BE RESPONSIBLE FOR MAKING THE CARS THEY HAVE ALREADY SOLD WORK RELIABLY. THIS HAPPENED REGULARLY, SO THERE IS NO SINGLE EVENT DATE THAT I CAN EASILY STATE.
Power train, Vehicle speed control, Engine, Sep 5, 2017
WHILE DRIVING ON THE FREEWAY AT 65MPH, THE CAR GAVE ME A "TRANSMISSION SERVICE" ALARM AND THEN THE CAR LOST POWER AND EVENTUALLY STOPPED. NO RESPONSE TO ACCELERATION AND EVENTUALLY TO STEERING CONTROL. I TURNED OFF THE ENGINE AND WAITED APPROXIMATELY 3 MINUTES, TURNED THE KEY AND THEN THE CAR STARTED AND WAS ABLE TO DRIVE IT WITH NO ISSUES. IT WAS A DANGEROUS SITUATION THAT COULD HAVE ENDED WITH CATASTROPHIC CONSEQUENCES. THE CAR WAS BOUGHT FROM OVERSEAS MILITARY SALES IN SICILY, ITALY AND THE INCIDENT OCCURRED IN SICILY.
Power train, Electrical system, Engine, Sep 1, 2017
MY 2015 JEEP CHEROKEE TRAILHAWK HAS BEEN BACK AND FORTH TO THE DEALER FOR PROBLEMS I'VE HAD WITH ACCELERATION AND BRAKING. I'VE BEEN TRYING TO GET ON THE HIGHWAY AND STEP ON THE GAS WITH NO ACCELERATION. THERE ARE TIMES I'M TRYING TO STOP AND IT BUCKS ALMOST LIKE IT DOESN'T WANT TO STOP. IT'S BEEN BACK AND FORTH WITH COMPUTER UPDATES, ELECTRICAL COMPONENTS BEING UPDATED ETC. THIS ISSUE IS STILL OCCURRING. THIS ISSUE HAPPENS WHEN GOING UP HILLS, DOWN HILLS, ON STRAIGHT AWAYS ETC. IT CAN HAPPEN WHEN STARTING FROM A COMPLETE STOP OR JUST WHEN ACCELERATING WHILE THE VEHICLE IS ALREADY IN MOTION. I DO HAVE RECEIPTS AS TO WHAT THEY HAVE REPLACED IF NEEDED. THIS ISSUE IS STILL OCCURRING.
Power train, Aug 30, 2017
TAKATA RECALL- I HAD A RECALL DONE ON MY VEHICLE. IT NO LONGER ACCELERATES PROPERLY. WHEN AT A STOP, WHEN THE ACCELERATOR IS PUSHED THE VEHICLE TAKES SECONDS TO MOVE AND THEN JERKS FORWARD.
Power train, Aug 25, 2017
SOMETIMES, WHEN THE TRANSMISSION SHIFTS INTO 3RD GEAR (AROUND 32 MPH), IT DOES A VERY HARD SHIFT AND THERE IS A NOTICEABLE CLUNKING NOISE THROUGHOUT THE CAR.
Power train, Electrical system, Aug 25, 2017
FOR THE FOURTH TIME, MY 2015 JEEP CHEROKEE LOCKED UP THE PARK BRAKE, AND THE ELECTICAL COMPONENTS ALL BEGIN TO OPERATE SPORATICALLY WITHOUT BEING TURNED ON. THE INSTRUMENT GAUGES ALL START FLASHING, THE WIPERS START SWIPING, THE DISPLAY SCREEN BEGINS FLASHING ON AND OFF, THE PRNDL STARTS FLASHING AND BECOMES UNRESPONSIVE, AND THE INSTRUMENT PANEL BEGINS DISPLAYING MULTIPLE ERROR MESSAGES, AS IF THEY CAR HAS BECOME POSSESSED. THE SCARIEST PART IS WHEN THE PARK BRAKES LOCKS UP, NO MATTER WHAT SPEED YOU ARE TRAVELLING AT. THE CAR WAS IN MOTION TWICE WHEN THE CAR MALFUNCTIONED AND LOCKED UP, AND JUST YESTERDAY WAS SITTING IN A MCDONALD'S DRIVE THROUGH WHEN THE SAME THING HAPPENED. MY WIFE IS NOW TERRIFIED TO DRIVE THIS CAR ANYMORE AFTER FOUR TIMES OF THE SAME ISSUE. OUR FEAR IS THIS IS GOING TO HAPPEN ON A CROWDED FREEWAY, AND A SEMI BEHIND US WILL NOT BE ABLE TO AVOID HITTING US BECAUSE OUR PARK BRAKE HAS LOCKED UP. THERE ARE OTHER COMPLAINTS OF THIS SAME ISSUE WITH OTHER JEEP OWNERS ON THE INTERNET. I CANNOT AFFORD TO JUST TRADE THIS IN FOR ANOTHER VEHICLE...I NEED SOME HELP GETTING THIS RESOLVED SO MY FAMILY ISN'T IN JEOPARDY JUST KEEP DRIVING THIS VEHICLE THE DEALER CANNOT SEEM TO PERMANENTLY FIX.
Steering, Power train, Aug 25, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED FORWARD WHILE SHIFTING GEARS. THE CONTACT STATED THAT THE RPMS INCREASED RAPIDLY WHILE ATTEMPTING TO SWITCH GEARS. JIM BURKE DODGE CHRYSLER JEEP RAM OF BURMINGHAM, ALABAMA WAS MADE AWARE OF THE FAILURE AND COULD NOT DUPLICATE THE FAILURE. THE DEALER PERFORMED A SOFTWARE UPDATE. THE MANUFACTURER WAS NOT MADE AWARE OF THE TRANSMISSION FAILURE. ON ANOTHER OCCASION, WHILE DRIVING APPROXIMATELY 65 MPH, THE "POWER STEERING OFF" WARNING INDICATOR ILLUMINATED WITHOUT WARNING. ON ANOTHER OCCASION, WHILE DRIVING 45 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO STEER. THE CONTACT PULLED OVER TO THE LEFT SIDE OF THE ROAD AND RESTARTED THE VEHICLE TO CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE THE SOURCE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE POWER STEERING ISSUE AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Power train, Engine, Aug 12, 2017
WHEN I WAS LOOKING AT VEHICLES, THE PRIMARY ITEMS I WANTED IN THE NEW VEHICLE WAS A SIX CYLINDER ENGINE SO THAT WE WOULD HAVE THE PICK-UP NEEDED FOR EXTENSIVE HIGHWAY DRIVING. THE ISSUES EXISTED SINCE IT WAS NEW BUT I HAVE ACTUALLY BECOME CONCERNED FOR MY SAFETY IN THIS VEHICLE; WE ONLY DRIVE IT WHEN WE ABSOLUTELY HAVE TO (IE. BOTH OF US IN THE HOUSEHOLD HAVE TO GO TO WORK). THE ENGINE IS THE 6 CYLINDER WITH THE 9 SPEED TRANSMISSION. THIS ENGINE HAS INTERMITTENT ISSUES WHERE THE VEHICLE HESITATES, LURCHES, AND JUMPS. SOMETIMES WHEN ACCELERATING FROM A FULL STOP, IT HESITATES SEVERAL SECONDS, AND THEN WHEN IT DOES RESPOND THE TIRES SQUEAL AND THE VEHICLE LURCHES FORWARD FROM THE TRANSMISSION NOT ENGAGING AS IT SHOULD. SOMETIMES IT IS A MILDER RESPONSE WHERE IT IS JUST A HESITATION DUE TO DELAYED SHIFTING. MORE RECENTLY, NOW THE ENGINE IS NOT DOWNSHIFTING AND THE ENGINE REVS AND DOESN'T WANT TO DOWNSHIFT. I NO LONGER FEEL SAFE DRIVING THIS BECAUSE IT IS SO ERRATIC AND I CONSTANTLY WONDER WHAT IT IS GOING TO DO NEXT. EVERY TIME WE TAKE IT TO THE JEEP DEALER, THEY UPDATE THE COMPUTER AND SEND US ON OUR WAY. THE SOFTWARE UPDATES DO NOT HELP. WE HAVE ASKED THEM TO DRIVE IT AND THEY HAVE TOLD ME THEY DON'T EXPERIENCE ANYTHING WRONG. IT WASN'T UNTIL WE WENT TO WRITE THIS LETTER THAT WE REALIZED THAT THE SERVICE ORDERS DON'T RECORD THE FACT THAT WE HAVE ASKED THE JEEP DEALER TO LOOK AT THIS ISSUE EVERY TIME IT HAS BEEN IN THE SHOP WITH THEM. WHICH INDICATES TO US THAT JEEP IS TRYING TO HIDE FROM THIS ISSUE. THE AMAZING THING IS THAT IF YOU GO ONLINE AND START RESEARCHING ISSUES WITH THE JEEP ENGINE THAT HAS THE 9 SPEED TRANSMISSION, THOUSANDS OF PEOPLE ARE HAVING THE SAME PROBLEMS AS WE ARE HAVING. THE SAD THING IS JEEP CONTINUES TO MAKE THE ENGINE WITH THE 9 SPEED TRANSMISSION AND THE ISSUES DON'T SEEM TO BE FIXED. TO ME THAT IS BLATANT DISREGARD FOR THE CONSUMER.
Power train, Electrical system, Engine, Aug 4, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE CHECK TRANSMISSION AND SERVICE ENGINE WARNING INDICATORS ILLUMINATED AND THE VEHICLE DECELERATED TO 45 MPH. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (METRO JEEP LOCATED AT 650C MEMORIAL DR CHICOPEE, MA 01020 877-220-8331) WHERE IT WAS DIAGNOSED THAT AN UPDATE WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 32118538. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 25,240.
Power train, Engine, Jul 28, 2017
AT 17,000 MILES, I STARTED HAVING ISSUES WITH MY CHEROKEE. THE FIRST TIME THE ENGINE OF THE VEHICLE STALLED ON ME, I WAS ON MY WAY TO WORK. I POWERED OFF THE ENGINE AND IT SUCCESSFULLY RESTARTED AFTER ONE ATTEMPT. I BROUGHT IT TO MY DEALERSHIP LATER THAT DAY TO FIND OUT I WAS "OUT OF OIL", THIS WAS ROUGHLY 2500 MILES INTO MY MOST RECENT OIL CHANGE (WHICH IS PROJECTED FOR 5000 MILES). I WAS DISAPPOINTED, DUE TO THE VEHICLE BEING A YEAR OLD. THE DEALERSHIP ADDED SOME OIL AND I WAS ON MY WAY. SHORTLY AFTER, I STARTED NOTICING THE ENGINE WOULD REV TO HIGH RPM'S WHEN THE VEHICLE WAS STATIONARY, THE RPM'S WOULD INCREASE DRASTICALLY WHEN BREAKING, THE VEHICLE WOULD JUMP BETWEEN GEARS 1-3, MAKING INCREASING YOUR SPEED EXTREMELY DIFFICULT AS YOU NEVER KNEW WHEN THE VEHICLE WOULD ACTUALLY TAKE OFF. MY DEALERSHIP WAS "UNABLE TO DUPLICATE " THIS ISSUE, AND I WAS SENT ON MY WAY. FAST FORWARD 9 MONTHS, AND MY VEHICLE DIES ON ME AS I AM LEAVING WORK. HOWEVER, THIS TIME, IT TOOK MULTIPLE ATTEMPTS TO RESTART THE VEHICLE. I WAS FINALLY ABLE TO START IT BY PUTTING MY FOOT ON THE GAS, AND ANY TIME I TOOK MY FOOT OFF OF THE GAS, THE ENGINE WOULD STALL. I DROVE WITH TWO FEET TO THE DEALERSHIP THAT DAY, AND FOUND OUT ONCE AGAIN I WAS "OUT OF OIL". THE DEALERSHIP RECOMMENDED AN "OIL CONSUMPTION TEST", WHICH MEANS BRINGING YOUR VEHICLE TO THE DEALERSHIP AT VARIOUS MILE MARKERS (500,1000, 2000, 2000). AT THIS TIME, THEY WOULD CHECK THE OIL LEVELS AND REFILL ANY LOST OIL. THROUGH THIS, I FOUND OUT MY VEHICLE WAS "BURNING THROUGH" 1 QUART OF OIL EVERY 666.67 MILES. CHRYSLER GUIDELINES SAY A VEHICLE OF MY SPECIFICATIONS SHOULD USE 1 QUART IN 2000 MILES. THIS VEHICLE IS A BEAUTIFUL DEATH TRAP ON WHEELS, AND SUCH A DISAPPOINTMENT TO JEEP LOVERS EVERYWHERE. STAY AWAY.
Power train, Jul 28, 2017
ALL OF MY PROBLEMS STARTED AUGUST 30, 2016 IN NATIONAL CITY CALIFORNIA. I WENT OUT AND STARTED MY CAR FOR A TRIP BACK TO YUMA, AS I PUT IT IN TO DRIVE I GOT THREE LOUD NOISES LIKE THE CAR HAD BEEN HIT WITH A SLEDGEHAMMER, I ALSO HAD A LOSS OF POWER. I HAD IT TOWED INTO ????? CHRYSLER WITH TRANSMISSION PROBLEMS. THREE DAYS LATER THEY TOLD ME I HAD A BAD ONE-YEAR OLD BATTERY. BY THE TIME I GOT OUT OF THERE IT COST ME OVER $500. THE BATTERY DID NOT SOLVE THE PROBLEM. I DID NOT HAVE THE NOISE ANYMORE BUT I HAD SHIFTING PROBLEMS. (36294 MILES) MY FIRST TIME IN THE SHOP AT ?????? WAS OCTOBER 11, 2016. FOLLOWED BY FIVE MORE TIMES. AS OF NOW IT HAS BEEN IN THE SHOP 19 DAYS FOR TRANSMISSION PROBLEMS. NOT MAKING ANY PROGRESS. LAST TIME IN I TOOK THE DRIVE WITH THE TRANSMISSION TECH. I FELT A LITTLE INSULTED. I BROUGHT HIM UP TO DATE OF WHAT HAS BEEN HAPPENING IN THE PAST. I TOLD HIM THE PROBLEM WE ARE HAVING NOW IS LOSS OF POWER AND HARD SHIFTING TAKING OFF FROM STOP LIGHTS AND STOP SIGNS. I TOLD HIM I DID NOT HAVE ANY PROBLEMS AT HIGHWAY SPEEDS. THE TEST DRIVE CONSISTED OF A HIGH-SPEED RUN DOWN 32ND ST. I POINTED OUT TO HIM A COUPLE OF HARD SHIFT HIS REPLY WAS THIS IS NORMAL FOR A NINE-SPEED TRANSMISSION. I HAVE TALKED TO A LOT OF PEOPLE THAT HAVE NINE SPEEDS AND I TOTALLY GOT TO DISAGREE THAT THAT IS NORMAL.
Power train, Jul 28, 2017
WHIE DRIVING I NOTICED SHIFTING WAS PRONOUNCED. TOOK JEEP FOR SERVICING. TRANSMISSION LIGHT CAME ON AT SERVICE STATION , THEY ORDERED ME A RENTAL CAR AND HAD MY CAR FOR 5 DAYS. SAID THEY PUT TRANSMISSION MODULE ON, ONE WEEK LATER I WAS IN A PARKING LOT I PUT MY CAR IN REVERSE AND HEARD LOUD CLUNK, SERVICE TRANSMISSION LIGHT CAME ON AND STAYED ON. I TOOK IT BACK TO SERVICE PROVIDERS AND IT IS STILL THERE.I HAVE A RENTAL CAR AGAIN
Power train, Jul 24, 2017
WHILE DRIVING FROM A COLD START, THE CAR WOULD SUDDENLY STALL AND A MESSAGE WOULD POP-UP INDICATING "SHIFT TO P AND SELECT DESIRED GEAR" ALONG WITH THE BATTERY LIGHT INDICATOR. THE CAR WOULD THEN NEED TO BE SHIFTED INTO PARK AND ATTEMPT TO RESTART, WHICH WOULD TAKE AT LEAST 2 RESTARTS BEFORE THE CAR WOULD START. THIS OCCURRED WHILE DRIVING, FIRST ON A SUBURBAN STREET AND THEN ON THE HIGHWAY.
Power train, Service brakes, Jul 15, 2017
VEHICLE WILL NOT START. SAYS TO SERVICE TRANSMISSION AND PARK BRAKE.
Power train, Engine, Jul 10, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND AND ROLLED BACK IN REVERSE. THE CHECK ENGINE AND SERVICE TRANSMISSION INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (PERKINS MOTORS LOCATED AT 1205 MOTOR CITY DR COLORADO SPRINGS, CO 80905) WHERE IT WAS DIAGNOSED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Power train, Jul 8, 2017
TRANSMISSION JERKS AND DOES NOT SHIFT PROPERLY AND SHIFTS TO NEUTRAL RANDOMLY. HAVE HAD THE SOFTWARE UPDATED MULTIPLE TIMES.