2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: power train
1,002 reports, newest first. Show all
Power train, Jul 6, 2017
THIS VEHICLE SHIFTS EXTREMELY ROUGHLY INTO FIRST GEAR, BOTH FROM A STANDSTILL AND WHEN SHIFTING INTO FIRST FROM REVERSE. IT HAS BEEN TO THE DEALERSHIP ON 5 DIFFERENT OCCASIONS AND IN SPITE OF SOFTWARE UPDATES, THE PROBLEM PERSISTS. SINCE SOME VEHICLES WITH THIS SAME TRANSMISSION HAVE BEEN REPORTED TO SUDDENLY SHIFT INTO NEUTRAL WHILE DRIVING DOWN THE FREEWAY, I AM VERY CONCERNED. JEEP IS AWARE OF THE PROBLEMS WITH THIS 9 SPEED TRANSMISSION YET SEEMS INCAPABLE OF COMING UP WITH A SOLUTION TO FIX IT.
Power train, Electrical system, Engine, Jul 3, 2017
DRIVING MY VEHICLE OVER THE WEEKEND WHILE IN MOTION ON A CITY STREET MY VEHICLE TURNED OFF AND THEN TURNED BACK ON, THE VEHICLE TURNED COMPLETELY OFF NO POWER COULD NOT DO ANYTHING THE VEHICLE TURNED ON AND WAS ABLE TO CONTINUE DRIVING. WHERE MY FAMILY AND I WERE EXTREMELY NERVOUS THE REMAINDER OF THE TIME WHILE DRIVING HOME. THANK GOD I WAS NOT DRIVING ON A BUSY HIGHWAY WHERE THIS PROBLEM COULD HAVE CAUSED AN ACCIDENT WHERE MY FAMILY AND MYSELF COULD HAVE GOTTEN SERIOUSLY HURT OR WORSE COULD HAVE KILLED SOMEONE IN MY VEHICLE OR ANY OTHER VEHICLE DUE TO AN ACCIDENT. WHEN THE VEHICLE TURNED ON AGAIN THE CHECK ENGINE LIGHT CAME ON AND THE START AND STOP SYSTEM LIGHT CAME ON ADVISING TO HAVE THE SYSTEM CHECKED, THE REST OF THE TIME THE VEHICLE WAS BEING DRIVEN HOME IT CONSTANTLY SOUNDED LIKE IT WAS GOING TO LOOSE POWER AND TURN OFF.
Power train, Jun 28, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED APPROXIMATELY TO 2,000 RPMS WHEN ATTEMPTING TO DECELERATE. AS A RESULT, THE VEHICLE SURGED FORWARD. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO AVOID THE ACCELERATION AND MAKE THE VEHICLE DECELERATE INSTEAD. THE CONTACT TOOK THE VEHICLE TO THE DEALER (LEVANON JEEP CHRYSLER DODGE RAM) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPROGRAMMED. THE TRANSMISSION WAS REPROGRAMMED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,968. ...UPDATED 11/15/17 *BF THE CONSUMER STATED THE DEALER ADVISED THE CONSUMER WOULD GET USED TO THE VEHICLE'S DEFECT. *JS
Power train, Vehicle speed control, Jun 26, 2017
THE SERVICE TRANSMISSION MESSAGE CAME ACROSS THE SCREEN AND THE VEHICLE LOST ABILITY TO ACCELERATE. THIS OCCURRED ON AN INTERSTATE AT 72 MPH IN THE FAST LANE.
Power train, Jun 24, 2017
NEAR ACCIDENT. MY CHEROKEE GOT STUCK IN FOURTH GEAR OR HIGHER. WHEN I STOPPED AND TRIED TO GO AGAIN, IT CREEPED VERY SLOWLY UNTIL IT REACHED 40MPH. THIS WAS DURING RUSH HOUR TRAFFIC. IF STOPPED ON A HILL, IT WOULD ROLL BACKWARDS. VERY DANGEROUS. THE RPM'S FREQUENTLY WENT HIGH BEFORE SHIFTING. I JUST BOUGHT THIS A MONTH AGO. NOTICED HUNDREDS OF COMPLAINTS ON THE INTERNET ABOUT THE SAME ISSUE. TRANSMISSION PROBLEMS. MANY PEOPLE GETTING NEW TRANSMISSION AFTER LONG BATTLES WITH THE DEALER AND PUT IN DANGEROUS DRIVING CONDITIONS. SOME WITH CHILDREN IN THE CAR. JEEP IN SHOP ALREADY. HELP!
Power train, Jun 22, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED AND DECELERATED. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (WHITTEN BROTHERS OF ASHLAND LOCATED AT 11409 WASHINGTON HWY, ASHLAND, VA 23005; (888) 459-1066), BUT NO FAILURES WERE FOUND WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-247-9753 AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. CASE NUMBER: 31826079 WAS PROVIDED. THE FAILURE MILEAGE WAS 30,700. THE VIN WAS NOT AVAILABLE.
Power train, Jun 12, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS ABOVE 30 MPH, THE VEHICLE FAILED TO SHIFT CORRECTLY AND MOVED SLUGGISHLY. THE SERVICE SHIFTER MESSAGE DISPLAYED AND THE GEAR SHIFTER INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY SERVICED PER NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) AT AUTO PLAZA CHRYSLER DODGE JEEP RAM DE SOTO (LOCATED AT 128/30 MO-21, DE SOTO, MO 63020, (636) 337-7777). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,500.
Power train, Jun 6, 2017
TRANSMISSION WENT OUT IN THE MIDDLE OF AN INTERSECTION, WAS NOT ABLE TO MOVE THE VEHICLE ON MY OWN
Power train, May 25, 2017
THE TRANSMISSION BANGS INTERMITTENTLY IN VARYING DEGREES IF INTENSITY FROM NOTICEABLE TO EXTREME. WHEN THE BANG IS EXTREME IT FEELS LIKE THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. IT SEEMS TO OCCUR IN THE LOWER GEARS WHEN THE VEHICLE IS HOT AND COLD. I DRIVE HARDER THAN MY WIFE AND THE BANGING OCCURS REGARDLESS OF THE DRIVER. UNABLE TO IDENTIFY ANY COMMON FACTORS OTHER THAN OCCURRING IN THE LOWER GEARS WHILE UP SHIFTING AND DOWN SHIFTING. I HAVE BROUGHT IS IN FOR SERVICE 3 TIMES. EACH OF THE FIRST TWO TIMES THEY WERE UNABLE TO DUBOLICATE THE ISSUE. THE LAST VISIT ON MAY 24, 2017 THE HEAD SERVICE TECHNICIAN ACKNOWLEDGED THE BANG DURING A TEST DRIVE. HE SAID HE WOULD ORDER A NEW TRANSMISSION BUT FIRST HAD TO NOTIFY CHRYSLER. TODAY WE WERE NOTIFIED THEY HAD TO FIRST REPLACE THE VALVE BODY AND WERE NOT REPLACING THE TRANSMISSION.
Power train, May 19, 2017
THE 9 SPEED TRANSMISSION ON THIS VEHICLE DOES NOT SHIFT PROPERLY, ESPECIALLY THROUGH THE FIRST 3 GEARS. I HAVE BROUGHT MY 2015 JEEP CHEROKEE IN FOR TRANSMISSION ISSUES COUNTLESS TIMES AND HAVE BEEN TOLD THIS IS HOW THIS TRANSMISSION IS SUPPOSE TO OPERATE. I AM SUPPOSED TO ACCEPT THAT THE SHIFTING FROM 1ST TO 2ND CAN BE DELAYED AND THEN A HARD SHIFT THAT SOUNDS LIKE SOMEONE HIT MY CAR WHEN IT FINALLY DECIDES TO SHIFT INTO THIRD OR THE SAME IS TRUE FROM 3RD TO SECOND. THE DEALERSHIP FINALLY WAS ABLE TO CORRECT THESE HARD SHIFTS WITH A SOFTWARE UPDATE UNTIL I REALIZED WHAT THE SOFTWARE ACTUALLY DID. THE CAR WILL NOW NOT SHIFT INTO 2ND WHEN SLOWING DOWN, AND WHEN IT DOES FINALLY SHIFT DOWN, AFTER SLOWING DOWN TO 3 MPH, IT SHIFTS TO 1ST GEAR COMPLETELY BY PASSING 2ND GEAR. THIS CAUSES THE CAR TO ACCELERATE VERY SLOWLY IF YOU GET CAUGHT BETWEEN 1ST AND 3RD GEAR AND IF YOU PRESS TO HARD ON THE ACCELERATOR IT TENDS TO DOWNSHIFT TOO HARD CAUSING THE CAR TO LURCH FORWARD AND CAUSE A POTENTIAL ACCIDENT WITH ANY CARS IN FRONT OF YOU. THIS HAD BEEN GOING ON SINCE JUNE 2015 UNTIL THE SOFTWARE UPDATE REMOVED 2ND GEAR FROM THE DOWNSHIFT. SINCE THE CAR DOES NOT DOWN SHIFTS TO 2ND MY CAR TAKES LONGER TO SLOW DOWN AS THERE IS NO HELP FROM THE TRANSMISSION AND THIS CAN ALSO CAUSE AN ACCIDENT AS YOUR STOPPING TIME IS INCREASED, AS WELL AS ADDITIONAL WEAR AND TEAR ON YOUR BREAKS.
Power train, May 17, 2017
MY TRANSMISSION GOES INTO NEUTRAL WHILE IN DRIVE ON THE HIGHWAY. THERE IS A RECALL FOR THE SAME MAKE, MODEL AND YEAR AS MY CAR, BUT MY VIN DOES NOT QUALIFY. I HOPE JEEP WILL REMEDY THIS PROBLEM WHICH THEY KNOW EXISTS IN THIS VEHICLE. *TT UPDATED 9/28/18*JB
Power train, May 4, 2017
THE TRANSMISSION SLIPS OR SKIPS GEARS. FROM A STOP IT HESITATES TO GO. IT REVS HIGH WHEN DOWN SHIFTING. SHIFTS HARD A LOT. WE HAVE HAD IT TO THE DEALER 2 TIMES. PROGRAMMING UPDATES WERE DONE. NO IMPROVEMENT TO ITS OPERATION. IT FEELS LIKE IT'S GOING TO FAIL SOON.
Power train, May 4, 2017
SERVICE SHIFTER WARNING IS DISPLAYED. ALL LIGHT INDICATORS AT SHIFTER ARE LIT. THIS HAPPENED AT START-UP AND CONTINUED WHILE DRIVING.
Power train, Vehicle speed control, May 1, 2017
TRANSMISSION MALFUNCTION AT HIGH RATE OF SPEED ON INTERSTATE, LOST POWER AND ABILITY TO ACCELERATE WHILE TRAVELING ON INTERSTATE. TO REPAIR A SOFTWARE UPGRADE WAS RUN ON THE VEHICLE. I HAVE VERIFIED THAT NO RECALL EXISTED FOR MY VEHICLE DESPITE THE FACT THAT TRANSMISSION SOFTWARE PROBLEM WAS KNOWN BY CHRYSLER. SOME VEHICLES HAD BEEN RECALLED BUT MY VEHICLE HAS NOT BEEN INCLUDED DESPITE THE FACT THAT IT CONTAINS THE SAME 9 SPEED TRANSMISSION THAT HAS FAILED. THIS INCIDENT OCCURRED AT HIGH RATE OF SPEED ON INTERSTATE WITH HEAVY TRAFFIC AND CAUSED A SIGNIFICANT RISK OF CRASH.
Power train, Vehicle speed control, Apr 26, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THERE WAS HESITATION BETWEEN THE TIME THE ACCELERATOR PEDAL WAS DEPRESSED AND WHEN THE TRANSMISSION ENGAGED. ALSO, ON SEVERAL OCCASIONS WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS A HESITATION AND THEN THE VEHICLE LUNGED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Power train, Apr 25, 2017
VEHICLE NOT SHIFTING PROPERLY. WILL NOT DOWN SHIFT INTO SECOND GEAR(STAYS IN THIRD GEAR) WHEN STARTING UP STEEP HILLS OR WHEN SLOWING FOR TRAFFIC SIGNAL THAT HAS CHANGED TO GREEN BEFORE COMING TO A COMPLETE STOP. STAYS IN GEAR TOO LONG WHEN ENTERING HIGHWAY ON RAMPS, MOSTLY WHEN THEY ARE ON AN UP HILL INCLINE. LOUD CLUNKING SOUND WHEN SHIFTING FROM REVERSE TO DRIVE WHEN NOT MOVING. I DO NOT KNOW THE EXACT DATE THAT THIS STARTED, BUT IT WAS WITHIN THE FIRST YEAR OF OWNERSHIP.
Power train, Apr 24, 2017
BAD TRANSMISSION; THE CAR LURCHES FORWARD WHEN SLOWING DOWN TO COMING TO A COMPLETE STOP; IT ALSO HESITATES WHEN TRYING TO ACCELERATE FROM A COMPLETE STOP; I'VE ALMOST BEEN HIT TWICE! HAS BEEN DOING THIS SINCE I LEASED THE CAR FROM 3/15/15 TO THE PRESENT! HAVE TAKEN IT BACK TO THE DEALER AT LEAST 5 TIMES FOR THE SAME PROBLEM!
Power train, Apr 24, 2017
TRANSMISSION IS VERY JERKY WHEN SHIFTING, OFTEN FAILS TO SHIFT INTO HIGHER GEARS WITHOUT LONG PAUSES. VEHICLE SEEMS TO VIBRATE IN LOWER GEARS
Power train, Apr 24, 2017
NHTSA ISSUE 1096880. 18 APR 2017: DROVE OUT OF SIDE STREET ONTO TWO LANE HIGHWAY AND THE VEHICLE STOPPED MOVING IN THE MIDDLE OF THE ROAD MAKING OFF SOUNDS AND "CHECK ENGINE" LIGHT CAME ON. FOOLED WITH GEAR SHIFTER. BEGAN TO MOVE ONLY SLOWLY IN 1ST GEAR. HEADED BACK TO MY STREET AND HALF WAY STOPPED MOVING AGAIN. PUSHED OVER TO SIDE OF ROAD AND CALLED ROADSIDE ASSISTANCE. IT WAS A VERY SCARY AND UNSAFE POSITION TO BE IN CROSS WAYS OF A TWO LANE HIGHWAY AND CAN'T MOVE. DECIDED TO TRY AND SEE IF I COULD GET THE REST OF THE WAY TO MY HOUSE. COULDN'T GO OVER 5-10 MPH. ONE TIME RPMS RAISED HIGH AND WENT BACK DOWN. COULD NOT CLIMB DRIVEWAY TO GARAGE. HAD TO LEAVE SIDE OF THE ROAD.
Power train, Other or unspecified, Engine, Apr 23, 2017
ONE MORNING I STARTED THE CAR, I HEARD WATER MOVING FROM THE ENGINE AREA. WHILE, DRIVING THE CAR I HEARD A NOISE'S LIKE A PRESSURE COOKER SOUNDS. ONCE I ARRIVED AT WORK I WALKED AROUND TO THE PASSAGE SIDE TO RETRIEVE MY STAFF. I COULD SMELLED ANTIFREEZE. I CONTACTED JEEP RIGHT AWAY AND THEY CONTACT A TOW COMPANY. IT WAS DROP OFF. THE DEALERSHIP WORKED ON IT FOR A COUPLE DAYS. THEY DID PRESSURE TEST FOR EXTERNAL LEAK, DIDN'T LOCATE A LEAK. THEY DIDN'T DO A INTERNAL EXAMINE. IT'S 2 YEAR OLD VEHICLES ALREADY LEAKING ANTIFREEZE. I HAVE MY VEHICLE INTO THE DEALERSHIP TWICE BUT STILL SMELL ANTIFREEZE. TWO PRESSURE TEST LATER NOTHING. I JUST PICKUP MY VEHICLE FOR THE SECOND TIME. WHY IS JEEP VEHICLES HAVING SO MANY PROBLEM. MY PSI, TRANSMISSION AND RADIO MAKING SOUNDS WHEN ITS OFF. JEEP IS A BAD VEHICLE AND IT JUST A MATTER OF TIME, HUMANS MIGHT BE IN DAMAGE DUE TO THE UNCARING MANUFACTURING COMPANY THAT MAKES LOT'S OF MONEY OF THE BACK OF WORKING AMERICANS.
Power train, Electrical system, Structure, Apr 22, 2017
CAR HAS ALL SORTS OF TRANSMISSION PROBLEMS FROM SHIFTING CLUNKING SLAMMING INTO GEARS CAR WON'T RECOGNIZE THAT IT'S IN PARK AND WON'T TURN OFF LIFTGATE OPENS AND CLOSES BY ITSELF RECENTLY OPENED AND SMASHED MY GARAGE DOOR IN THE LIFTGATE RADIO WON'T WORK GPS SAYS I'M IN WYOMING
Power train, Apr 16, 2017
TRANSMISSION HAD TO BE REPLACED SHY OF 5,000 MILES. AFTER REPLACEMENT, I HAVE CONTINUED TO HAVE THE FOLLOWING ISSUES. 1. CAR NEVER DOWNSHIFTS FROM 3RD TO 2ND. IT WILL DOWNSHIFT TO 3RD AND THEN WILL GO INTO 1ST WHEN THE CAR STOPS. 2. ON DOWNSHIFT FROM 5TH TO 4TH AT 26MPH, RPM'S SPIKE AND CAR SURGES FORWARD FOR A SECOND OR TWO UNTIL GEAR IS ENGAGED. HAS ALMOST CAUSED WRECKS IN THE RAIN AND SNOW. 3. WHEN COMING TO A ROLLING STOP, THE CAUSE PAUSES AND WILL NOT ACCELERATE WHEN GETTING BACK INTO THE GAS BECAUSE THE CAR IS IN 3RD GEAR AND NOT IN 2ND AS IT SHOULD BE. I HAVE ALMOST BEEN REAR ENDED NUMEROUS TIMES. CHRYSLER REFUSES TO ACKNOWLEDGE THESE AS A SAFETY HAZARD AND INSTEAD STICKS TO THEIR STORY OF THAT IS A NORMAL CHARACTERISTIC. I ASKED IF THE TRANSMISSION WAS WORKING AS INTENDED, WHY HAVE THEY RELEASED SO MANY SOFTWARE UPDATES TO FIX THE MANY BUGS ASSOCIATED WITH THEIR TRANSMISSION. THEY DECLINED TO ANSWER. I SINCERELY WISH SOMEONE WOULD HOLD THEM ACCOUNTABLE. *TR
Power train, Apr 14, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 45 MPH, THE TRANSMISSION STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.
Power train, Apr 10, 2017
TRANSMISSION PROBLEM, HARD SHIFTING. ON GOING
Power train, Apr 10, 2017
THE TRANSMISSION SHIFTS ROUGH IN THE LOWER 3 GEARS. THE DEALERSHIPS SHOP MANAGER TOLD US THERE IS NOT A FIX FOR IT. THERE ARE SOFTWARE UPGRADES BUT THEY DO NOT FIX THE PROBLEM. I HAVE HAD ONE UPGRADE BUT IT DID NOTHING. THE SHOP MANAGER TOLD ME THE NEWEST UPGRADE MAKE THE TRANSMISSION SHIFT FROM 1ST TO 3RD, SKIPPING 2ND. HE ALSO TOLD ME A REPLACEMENT TRANSMISSION WOULD MAKE IT WORSE. 1ST GEAR: THE DRIVETRAIN ENGAGEMENT FROM A STOP IS INTERESTING. SOME OWNERS SAY IT FEELS LIKE IT CAN TAKE A FULL SECOND FROM THE MOMENT THEY STEP ON THE GAS TO WHEN THE CAR ACTUALLY STARTS MOVING. AND ONCE IT DOES START MOVING, ITS A COIN FLIP IF YOURE GOING TO STEADILY GET UP TO SPEED OR SQUEAL SOME TIRES. 2ND GEAR: ONE OF THE MOST COMMON COMPLAINTS IS HOW THE 9-SPEED HANGS OUT IN 2ND GEAR FAR TOO LONG. 3RD GEAR: WHEN THE TRANSMISSION FINALLY SHIFTS INTO 3RD GEAR IT CAN BE AN AGGRESSIVE, LURCHING TRANSITION. GOING FROM 2ND TO 3RD GEAR IS A GREAT WAY TO FEEL WHAT WHIPLASH FEELS LIKE, WITHOUT THE INCONVENIENCE OF HAVING TO GET INTO AN ACCIDENT.