2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: power train
1,002 reports, newest first. Show all
Power train, Apr 9, 2017
I WAS DRIVING INTO WORK AND ALL OF A SUDDEN THE WORDS, "SERVICE TRANSMISSION" CAME ACROSS MY DASHBOARD. I WAS COMING UP ON A RED LIGHT, SO I STOPPED FOR THE LIGHT. WHEN THE LIGHT TURNED GREEN, I WENT TO ACCERLATE AND MY CAR WOULD BARELY MOVE. WHEN I WAS ABLE TO GET IT GOING, IT WOULD ONLY GO 10 MPH. I IMMEDIATELY PULLED INTO A PARKING LOT AND CALLED AAA. WHILE WAITING ON AAA TO ARRIVE I STARTED DOING SOME RESEARCH REGARDING THE ISSUE AND SAW THAT THERE IS OR MAY BE A RECALL FOR THIS EXACT ISSUE. HOWEVER, I WAS NOT NOTIFIED. I ALSO SEE THAT THERE ARE MULTIPLE COMPLAINTS REGARDING THIS ISSUE FROM OTHER JEEP CHEROKEE OWNERS WHO HAVE ALL EXPERIENCED THE SAME ISSUE/CONCERN. I COULD HAVE BEEN IN A VERY SERIOUS CAR ACCIDENT. THIS NEEDS TO BE LOOKED INTO.
Power train, Apr 5, 2017
DOES NOT SHIFT PROPERLY IT IS THE TRAILHAWK. DOES NOT DOWNSHIFT AND SLUGGISH. HAVE HAD IT TO DEALER 3/4 TIMES AND ONLY 1 MAN SAID YES HAS ISSUE THEN WILL NOT BACK HIS WORD. TOOK HIM TO HILL AND HAD TO PUT IT TO FLOOR TO GET IT TO GO UP AND SAME ENTERING HIGHWAY!
Power train, Apr 4, 2017
2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO TRANSMISSION JERKS WHEN SLOWING DOWN OR WHEN VEHICLE COMES TO A STOP. *SMD THE VEHICLE WAS CAUSING THE CONSUMER TO EXPERIENCE MOTION SICKNESS. UPON SLOWING DOWN THE CONSUMER WAS ABLE TO FEEL THE GEARS DOWNSPOUT CAUSING THE VEHICLE TO JERK. THE CONSUMER WAS INFORMED THE VEHICLE WAS OPERATING AS DESIGNED. THE CONSUMER TRADED IN THE VEHICLE. UPDATED 04/04/2017 *JS
Power train, Engine, Visibility/wiper, Apr 2, 2017
THE TRANSMISSION SHIFT HARD. THE DOWNSHIFT IS BAD. VERY POOR ON GAS. ELECTRIC PROBLEM. AIR BAG.
Power train, Vehicle speed control, Mar 31, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE OVER 60 MPH. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,235.
Power train, Mar 27, 2017
SINCE OWNING FOR 2 MOS. CONTINUOUSLY HAS PROBLEMS SHIFTING IN THE LOWER GEARS UP TO 3RD. HAS ALL THE TRANSMISSION UPDATES. THURS AFTER TURNING TO A STREET WITH SLIGHT INCLIND, SHIFTING INTO 3RD A LOUD, SCARE "BANG" OCCURED. KEPT DRIVING NO PROBLEM. FRID SAME HAPPED WITH MIFFLED "BANG" SOUND.
Power train, Mar 13, 2017
I PURCHASED A 2015 JEEP CHEROKEE TRAILHAWK IN FEBRUARY OF 2015. IT WAS RUNNING FINE UNTIL I TOOK IT IN FOR A RECALL AND A SOFTWARE UPDATE. WHEN ACCELERATING FROM A STOP OR YIELD, THE JEEP HESITATES THEN IT WILL LUNGE FORWARD. ON DECEMBER 8, 2015, I TOOK THE JEEP IN FOR A RECALL, THERE WAS ALSO A SOFTWARE UPDATE. AFTER THAT DATE MY VEHICLE WAS NEVER THE SAME. PRIOR TO DECEMBER 8, 2015, I HAD NO COMPLAINTS ABOUT THE TRANSMISSION. WE HAVE TAKEN THE JEEP BACK TO THE DEALERSHIP DECEMBER 29, 2015, FEBRUARY 12, 2016, MAY 23, 2016 WITH OUR CONCERNS BEING COMPLETELY IGNORED. IN JUNE OF 2016 I CONTACTED CHRYSLER AND WAS INSTRUCTED TO TAKE MY JEEP BACK TO THE DEALERSHIP. THE DEALERSHIP HAD MY JEEP FOR 2 DAYS AND I WAS TOLD THE PROBLEM WAS FIXED. IT WAS NOT! IT CONTINUES TO LUNGE FORWARD. I NO LONGER DRIVE IT ON THE HIGHWAY BECAUSE WHEN I AM MERGING INTO TRAFFIC, IT HESITATES AND I HAVE HAD TO PULL OFF TO THE SHOULDER. I WOULD LIKE TO BE ABLE TO ENJOY THE VEHICLE THAT I HAVE INVESTED SO MUCH INTO. AFTER BEING TOLD BY THE MECHANICS AND THE MANAGER OF THE SERVICE DEPARTMENT, THAT I JUST DON'T KNOW HOW TO DRIVE....IT IS GOOD TO KNOW, I AM NOT THE ONLY ONE WITH THIS PROBLEM AND HOPEFULLY IT WILL SOON BE FIXED
Power train, Mar 12, 2017
2015 JEEP CHEROKEE TRANSMISSION: WARNING LIGHT FOUR WHEEL DRIVING SYSTEM UNAVAILABLE SERVICE REQUIRED! WHEN DRIVING THE TRANSMISSION WOULD SHIFT THROUGH 2ND GEAR AND GET STUCK THERE WITH VERY HIGH RPMS, THEN SLAMMING INTO THIRD. (CITY STREET & HIGHWAY) IT ACCELERATES WHEN DOWNSHIFTING. NORMAL DRIVING, NO POWER. WHILE DRIVING LOUD WHINING SOUND FROM UNDER THE SUV. WHEN STOPPED AND IN DRIVE AND TURNING ON AC OR HEAT, THE RPMS WOULD DROP BELOW 1K AND THE SUV WOULD AUTOMATICALLY INCREASE THE RPM CAUSING IT TO LURCH FORWARD. TRANSMISSION SHIFTED RANDOMLY. THE DEALERSHIP WE LEASED THE JEEP FROM REPLACED/RECONFIGURED THE DRIVETRAIN CONTROL MODULE AND FLASH PROGRAMMED THE ECU. THEY REPLACED A DEFECTIVE TRANSFER CONTROL MOTOR. THEY CHECKED WIRING HARNESS AND CALLED A REGIONAL TECHNICIAN. ALL OF THESE "FIXES" FAILED AFTER AN EXTENDED TEST DRIVE. RT 46 CHRYSLER, JEEP, DODGE SAID THEY NOW NEED TO REPLACE THE TRANSMISSION CONTROL MOTOR. THE CAR HAS BEEN AT THEIR SHOP FOR ALMOST A WEEK. CHRYSLER CORPORATE SAID THEY WILL NOT COVER CONSEQUENTIAL DAMAGES DUE TO DEFECTIVE PARTS UNDER WARRANTY. THE SALES MANAGER AT RT 46 CHRYSLER JEEP DODGE WOULD NOT TAKE OUR 2015 CHEROKEE AS TRADE IN FOR A NEW SUV BECAUSE HE CALLED IT A LEMON. THIS VEHICLE IS UNPREDICTABLE AND UNSAFE WHILE DRIVING. THE DEALERSHIP WE LEASED THE CHEROKEE FROM DOESN'T EVEN WANT IT BACK.
Power train, Mar 12, 2017
THE TRANSMISSION SHIFTS SUPER HARD EVERY TIME IT SHIFTS.
Power train, Mar 6, 2017
MY VEHICLE JERKS FORWARD AFTER STOPPING, INCREASES SPEED WHILE SLOWING DOWN ON A HILL, FEELS LIKE THE TRANSMISSION IS GOING TO SHOOT OUT FROM UNDER THE CAR. I FEEL VERY UNSAFE DRIVING IT.
Power train, Feb 25, 2017
WHILE PULLING OUT, INTO TRAFFIC, MY TIRE CAUGHT SOME ICY SLUSH. IT STARTED TO SPIN. AS I WAS ALREADY ON THE ROAD IN TRAFFIC, I GAVE IT MORE GAS TO GO. THE ENGINE REVVED. I NOTICED THE RPMS HAD PEGGED AROUND 6000+. I NOTICED NO TRACTION CONTROL, AT LEAST NOT HOW I HAVE FELT IT IN OTHER VEHICLES. I FINALLY GOT OUT IN TRAFFIC. THIS IS WHEN MY CAR WENT HAYWIRE. THE DASHED FLASHED A WARNING THAT MY CAR WAS GOING INTO SAFE MODE AND WOULD BE SHIFTING TO NEUTRAL. THEN THERE WAS A LOUD CLUNK AND IT FELT LIKE I GOT HIT FROM BEHIND. I DID NOT, ALTHOUGH I'M SURE THE PERSON I PULLED IN FRONT OF WOULD'VE LIKE TO HAVE HIT ME, AS HE WAS BLOWING HIS HORN AT ME AND FLIPPING ME OFF. MY CAR WAS NOW IN NEUTRAL AND COULDN'T GO ANYWHERE. I PULLED TO THE SIDE OF THE ROAD. AS I CAME TO A STOP MY CAR ENGAGED THE PARKING BRAKE. I WAS PANICKED AND SCARED. I TURNED OFF MY CAR. I CALLED MY HUSBAND. I TRIED TO RESTART MY CAR. IT RESTARTED BUT I COULD NOT DISENGAGE THE PARKING BRAKE. THE CHECK ENGINE LIGHT CAME ON. THE TRACTION CONTROL LIGHT CAME ON. THE BRAKE LIGHT CAME ON. MY HUSBAND SHOWED UP AND THROUGH TRIAL AND ERROR HE FOUND OUT THAT HE COULD ONLY DISENGAGE THE PARKING BRAKE IF THE CAR WAS IN NEUTRAL. HE DROVE IT AROUND SOME AND IT SEEMED FINE. I DROVE IT TO WORK, WITH ALL THOSE DASH LIGHTS STILL ON. I CALLED THE DEALERSHIP AND GOT MY CAR IN. WITHIN 2 DAYS THE DASHLIGHTS HAD TURNED OFF AND EVERYTHING SEEMED TO BE NORMAL. I TOOK MY CAR IN AND SINCE THERE WERE NO LIGHTS ON AT THAT TIME THEY COULDN'T DIAGNOSE ANYTHING. THEY TOLD ME IT WAS A SAFETY OVERRIDE AND I JUST NEEDED TO LEARN TO DRIVE IT. (I WAS LIVID, AS I HAVE HAD MANY PROBLEMS WITH THE TRANSMISSION) A VEHICLE SHOULD NOT SHUT DOWN IN TRAFFIC. LUCKILY I WAS ON A RURAL ROAD WHEN THIS HAPPENED. I COULDN'T IMAGINE WHAT COULD OF HAPPENED IF I WAS PULLING OUT ACROSS 5 LANES OF TRAFFIC OR MERGING ON TO A BUSY FREEWAY. THIS IS UNACCEPTABLE.
Power train, Feb 23, 2017
TRANSMISSION JERKS SLAMS IN GEAR DOESN'T KNOW WHAT GEAR IT SHOULD BE IN HESITATES WHEN STOPPED THEN GOES INTO GEAR DOESN'T KNOW WHAT GEAR TO BE IN ON THE HIGHWAY TAKES TO LONG TO GO INTO PASSING GEARS
Power train, Feb 22, 2017
MY VEHICLE CONTINUOUSLY "CLUNCKS" WHEN SHIFTING BETWEEN CERTAIN GEARS. HAPPENS DAILY NOW AND IS VERY UNSETTLING BECAUSE THERE IS A LOSS OF POWER/ACCELERATION WHEN IT HAPPENS. STARTED WHEN SHIFTING BETWEEN 3RD AND 4TH BUT NOW DOES IT FROM 1ST TO 2ND. DEALERSHIP IS WELL AWARE, SAY THERE ARE ABOUT 2-3000 JEEPS OUT THERE DOING THE SAME THING BUT THEY WON'T FIX IT BECAUSE THE CHECK ENGINE LIGHT DOESN'T COME ON AND THEY DON'T KNOW WHICH PART IS BROKEN/FAILING.
Power train, Feb 20, 2017
TRANSMISSION BUCKS AND LURCHES. SLOW TO RESPOND TO GAS WHEN PULLING OUT. LOOKS FOR A GEAR WHILE DRIVING IN TRAFFIC. DANGEROUS TO DRIVE NOT KNOWING WHAT THE TRANS WILL DO OR NOT DO. TOOK IT TO 2 DIFFERENT DEALERS AND THEY CLAIM NO PROBLEMS. THE UPDATES DO NOT CORRECT THE ISSUES. IT HAS BEEN IN THE SHOP & TIMES FOR THIS ONGOING PROBLEM. I'M PAYING FOR A LEASE AND RARELY DRIVE IT AFTER 2+ YEARS OF OWNERSHIP 10970 MILES ON IT. I DON'T TRUST IT FOR A LONG TRIP ANY LONGER.
Power train, Feb 19, 2017
SERVICE LIGHT FOR TRANSMISSION WILL ILLUMINATE WHEN ON THE EXPRESSWAY. IF YOU SLOW DOWN CAR WILL JERK AND MAKE A LOUD CLUNK NOISE. WHEN RESUMING ACCELERATION THIS NOISE HAS TO HAPPEN. THE LIGHT GOES OFF AT TIMES
Power train, Feb 16, 2017
THE TRANSMISSION DOES NOT AUTOMATICALLY DOWNSHIFT OUT OF 3RD GEAR WHEN COMING TO A STOP OR AT A BRIEF STOP RESULTING IN LOSS OF POWER AT TAKE OFF. TRYING TO ACCELERATE FROM A STOP WHILE IN 3RD GEAR RESULTS IN SIGNIFICANT DELAY IN POWER. THIS HESITATION IS SIMILAR TO STALLING WHICH IS VERY DANGEROUS WHEN PULLING INTO TRAFFIC. JEEP HAS STATED THAT THIS IS NORMAL AND THAT YOU MUST ALWAYS COME TO A COMPLETE EXTENDED STOP BEFORE THE TRANSMISSION WILL DOWN SHIFT. THIS IS NOT FEASIBLE WHEN A COMPLETE STOP IS NOT NECESSARY OR REQUIRED LIKE WHEN A LIGHT CHANGES TO GREEN WHEN YOU ARE COMING TO A STOP, OR YOU ARE MERGING INTO TRAFFIC WITH A YIELD SIGN. THIS IS AN ACCIDENT WAITING TO HAPPEN, OR IS ALREADY RESULTING IN ACCIDENTS THAT ARE CLASSIFIED AS YOUR VEHICLE DIDN'T YIELD TO RIGHT OF WAY, EVEN THOUGH THIS STALL LIKE SCENARIO IS THE PRIMARY CONTRIBUTOR.
Steering, Power train, Feb 15, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 45 MPH, THE TRANSMISSION BEGAN TO SHIFT IMPROPERLY AND HARD SHIFTED INTERMITTENTLY. ALSO, THE STEERING WHEEL VIBRATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200.
Power train, Feb 13, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE STATIONARY, THE VEHICLE WOULD NOT DOWNSHIFT AND REMAINED IN THIRD GEAR INSTEAD OF FIRST OR SECOND GEAR. THE CONTACT STATED THAT THE VEHICLE SEEMED AS IF IT WANTED TO STALL. THERE WAS NOT ENOUGH POWER TO THE VEHICLE UPON ACCELERATION FROM THIRD GEAR. THE DEALER REPLACED THE PCM, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,677.
Power train, Feb 10, 2017
VEHICLE IS HESITATING TO FIND APPROPRIATE GEAR AT VERY LOW TO LOW SPEEDS (0-20 MPH). THE RESULT IS THE ABSENCE OF SMOOTH TRANSITION TO THE NEXT HIGHER OR LOWER GEAR AND FREQUENT ABRUPT LUNGING OF THE VEHICLE IN A FORWARD DIRECTION. THIS SEEMS TO POSE A SAFETY CONCERN FOR VEHICLE OCCUPANTS AND PEDESTRIANS IN SITUATIONS WHICH INVOLVE PARKING AND/OR PEDESTRIAN RIGHT OF WAY. THIS HAPPENS REPEATEDLY AND NOT ONLY ON DATE INDICATED BELOW AS REQUIRED BY THIS FORM. *JS
Power train, Feb 10, 2017
VEHICLE IS UNSAFE TO DRIVE. TRANSMISSION DOESN'T NOT FUNCTION PROPERLY. DEALER IS UNWILLING TO HELP. I HAVE TAKEN IT IN MULTIPLE TIMES FOR SOFTWARE UPDATES AND FOR CHECK UPS. THERE ARE HARSH SHIFTS, WOBBLES , DELAYED REACTION WHEN GAS PEDAL APPLIED. JEEP HAS ADVISED THERE IS NO FIX. WHEN MAKING A TURN , AND GAS IS APPLIED, NOTHING HAPPENS. CAUSING TO SIT IN THE MIDDLE OF ON COMING TRAFFIC. EXTREMELY JERKY . UNSAFE
Power train, Feb 8, 2017
ON GOING DOCUMENT ISSUES WITH THE 9 SPEED AUTOMATIC TRANSMISSION. THERE IS JERKINESS, HESITATION, STALLING DURING ACCELERATION FROM A STOPPED POSITION. THERE IS ALSO HARD SHIFTS, LUNGING, AND UNEXPECTED DISENGAGEMENT. TRANSMISSION CONTINUES IN LOW GEARS WANTING TO SHIFT BUT DOES NOT CAUSING INCREASED RPM'S AND UNCERTAINTIES.
Power train, Feb 3, 2017
WE PURCHASED THIS VEHICLE AS A 'CERTIFIED PRE-OWNED' AND FELT CONFIDENT THAT SINCE IT WAS 'CERTIFIED' IT WAS IN EXCELLENT CONDITION. WE HAVE OWNED THE VEHICLE SINCE AUGUST 2016 AND HAVE HAD NUMEROUS ISSUES WITH THE TRANSMISSION. WE HAVE TAKEN IT TO OUR LOCAL JEEP DEALER/SHOP AND THEY SAID THEY CAN'T FIND ANYTHING WRONG WITH IT. THEY HAVE PERFORMED TWO SYSTEM UPDATES AND THOUGHT THAT MIGHT BE THE ISSUE. WHEN TAKING OFF FROM A STOPPED POSITION OR SLOWED/ALMOST STOPPED POSITION THE TRANSMISSION HAS A PAUSE. ON NUMEROUS OCCASIONS WE HAVE ALMOST GOTTEN HIT BECAUSE THE TRANSMISSION PAUSED. WE HAVE ALSO HAD OCCASIONS WHEN IT WILL PAUSE AND THEN JUST KICK IN AND TAKE OFF LIKE SOMEONE STEPPED ALL THE WAY DOWN ON THE GAS PEDAL. EVEN THOUGH I HAVE BEEN TOLD BY THE JEEP SERVICE DEPARTMENT THAT THIS IS 'NORMAL' I FEEL THIS IS ANYTHING BUT 'NORMAL'. THIS VEHICLE IS AN ACCIDENT WAITING TO HAPPEN AND I DO NOT FEEL SAFE DRIVING IT. *TR
Power train, Feb 1, 2017
WHILE GOING UP A STEEP HILL,IT MAKES A THUMP/BANG WHEN SHIFTING BETWEEN 4TH AND 5TH GEAR AUTOMATICALLY. IT DOES NOT HAPPEN ALL THE TIME. YOU CAN ACTUALLY FEEL A VIBRATION THROUGH THE FLOOR BOARDS WHEN IT HAPPENS. IT ALSO HESITATES SLIGHTLY WHEN IT OCCURS. THE NOISE IT LOUD ENOUGH THAT EVEN IF THE RADIO IS ON IT CAN ME HEARD. MY WIFE IN THE PASSENGER SEAT ALSO MADE COMMENT THAT SHE HEARD THE NOISE AND FELT THE VIBRATION. AUTO TRANSMISSIONS ARE NOT SUPPOSED TO SHIFT LIKE THIS. I WAS TOLD RECENTLY THAT IS CHARACTERISTIC OF THE VEHICLE TO SHIFT RUFF BETWEEN THOSE GEARS BUT THIS IS MORE THEN JUST RUFF SHIFTING. IT ALSO ACCELERATES ON IT S OWN WHEN YOU LEAVE OFF THE GAS ON IT'S OWN AND NOT SLOW DPOWN LIE IT SHOULD
Power train, Feb 1, 2017
I HAVE A 2015 JEEP CHEROKEE LATITUDE, 6 CYL. EVER SINCE I DROVE IT OFF THE LOT, IF AT A COMPLETE STOP AND ACCELERATE TO ENTER TRAFFIC THERE IS A NOTICEABLE LONG PAUSE WHEN I GUN IT. MANY TIMES I HAVE HAD TO PULL TO THE SIDE TO AVOID GETTING HIT. ALSO WHEN ACCELERATING ON THE EXPRESSWAY WHEN HITTING THE GAS, THE VEHICLE PAUSES BEFORE ACCELERATING. THIS ALSO HAS CAUSED NEAR COLLISIONS WITH OTHER VEHICLES DUE TO THE LONG PAUSE BEFORE FINALLY ACCELERATING. I HAVE TOLD THE DEALER ABOUT THE PROBLEM EVERYTIME I GO THERE FOR AN OIL CHANGE. THEY HAVE UPDATED THE COMPUTER SYSTEM MANY TIMES WITH NO RESULTS ON FIXING THE PROBLEM, THEY TELL ME THAT I AM NOT THE ONLY ONE WITH THIS ISSUE. THE 9-SPEED TRANSMISSION HAS A LOT OF PROBLEMS I AM TOLD, AND THEY STILL HAVE YET TO FIND A REAL SOLUTION. SOMEONE IS GOING TO GET KILLED THINKING THEY CAN PULL OUT IN FRONT OF TRAFFIC ONLY TO FIND THE VEHICLE HAS A LONG HESITATION BEFORE ACCELERATING. I WAS PLANNING ON GIVING THIS CAR TO MY SON, BUT THERE IS NO WAY I WOULD LET HIM DRIVE THIS VEHICLE WITH THE ABOVE MENTIONED ISSUE. THE DEALER HAS TOO LONG IGNORED, OR ARE IGNORANT OF THIS POTENTIAL LIFE THREATENING ISSUE WITH ACCELERATION PROBLEMS. OTHER THAN THAT ISSUE THE VEHICLE HAS BEEN DECENT. *TR
Power train, Jan 23, 2017
TRANSMISSION TROUBLE WITH ONLY 18000 MILES. SERVICE TRANSMISSION WARNING DISPLAYED. INITIALLY AT DEALER TOLD THE UPDATE WOULD NOT FIX PROBLEM BUT THEN THEY WERE ABLE TO MAGICALLY FIX IT WITH AN UPDATE. VERY CONCERNED SINCE MULTIPLE REPORTS ON NHTSA WITH SIMILAR FIXES THAT DID NOT WORK AND CAR SUDDENLY STOPPING. SERVICE DEPARTMNENT DID NOT FEEL THAT MY FAMILY'S SAFETY OR THE MULTIPLE COMPLAINTS STATING THIS FIX DID NOT WORK.