2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: power train
1,002 reports, newest first. Show all
Power train, Oct 11, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Engine, Oct 10, 2016
WHILE DRIVING, ENGINE STOPS, LOST POWER ALL POWER. DRIVING ON ROAD IN TRAFFIC. THIS OCCURED 3 DIFFERENT TIMES.
Power train, Oct 6, 2016
THE TRANSMISSION IS NOT WORKING WHEN THE VEHICLE IS SHIFTED INTO DRIVE,REVERSE, NO POWER SENT TO THE WHEELS ONLY REVS UP. THE VEHICLE ALSO MAKES A GRINDING NOISE WHEN THE VEHICLE IS PLACED INTO PARK AND CHECK ENGINE LIGHT IS ON. AN INDICATOR STATES ON THE DASH STATES GET TRANSMISSION SERVICED. STALLED OUT ON MY WAY HOME FROM WORK HAD TO PUSH IT ABOUT A BLOCK. CALLING THE DEALER TODAY.
Power train, Oct 3, 2016
NINE SPEED AUTOMATIC TRANSMISSION. THIS IS A SAFETY ISSUE. THE TRANSMISSION IN THE LOWER RANGE OF GEARS SEARCHES FOR THE PROPER SPEED GEAR AND WHEN IT FINDS ONE, IT JUMPS INTO GEAR CAUSING THE VEHICLE TO LURCH AND AT TIMES CAUSES THE VEHICLE TO OVER ACCELERATE. AT HIGHER SPEEDS, THE TRANSMISSION WILL DROP INTO A GEAR WITH A HEAVY THUMP WHICH SHAKES THE WHOLE VEHICLE. THE REALLY SERIOUS PROBLEM IS WITH THE TRANSMISSION WHEN USING CRUISE CONTROL. JUST LAST WEEK, I HAD THE CRUISE CONTROL SET AT 55 MPH AND WHEN ON A DOWNHILL PORTION OF ROADWAY, THE TRANSMISSION SUDDENLY WENT INTO A HIGHER GEAR AND THE VEHICLE BEGAN A RAPID ACCELERATION. BEFORE I COULD HIT THE BRAKE TO DISENGAGE THE CRUISE CONTROL, THE VEHICLE WAS TRAVELING AT WELL OVER 60MPH. I HAVE HAD THE VEHICLE IN FOUR TIMES TO THE DEALER AND THEY ONLY DO COMPUTER UPDATES AND CAN FIND NOTHING WRONG WITH THE TRANSMISSION. WHEN I CALL JEEP TO COMPLAIN, THEY SEND ME BACK TO THE SAME DEALER AND NOTHING GETS DONE. I THINK THAT THIS IS A GREAT SAFETY ISSUE AND I FEEL THAT THIS VEHICLE WILL GET ME KILLED. I AM A RETIRED POLICE OFFICER WHO HAS DRIVEN HUNDREDS OF THOUSANDS OF MILES IN A WIDE VARIETY OF VEHICLES HAVING AUTOMATIC TRANSMISSIONS AND THIS IS BY FAR AND AWAY THE WORST ONE I HAVE EVEN USED. FINAL NOTE, THE COMPUTER UPDATES INSTALLED BY THE DEALER HAS NOT IMPROVED THE TRANSMISSION AND HAS DECREASED MY OVERALL GAS MILEAGE BY 2 MPG. KIND OF THROWS OFF THE EPA ESTIMATES, DOESN'T IT.
Power train, Electrical system, Service brakes, Oct 3, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 60 MPH, THE VEHICLE BEGAN TO VIOLENTLY SHAKE. THE DEALER DIAGNOSED THAT THE BRAKES AND ROTORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, ON ANOTHER OCCASION, THE VEHICLE FAILED TO SHIFT PROPERLY AND SHIFTED ROUGHLY WITHOUT WARNING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER COMING TO A STOP, THE VEHICLE INDEPENDENTLY SHUT OFF. THE CONTACT MENTIONED THAT THE PUSH TO START FAILED TO RESTART THE VEHICLE AND THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE FUEL SAVING FEATURE WAS ENABLED AND THE PUSH TO START FEATURE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 400.
Power train, Oct 2, 2016
WHILE DRIVING THE TRANSMISSION SHIFTS UNEXPECTEDLY AND HARD WHEN ACCELERATING AND DECELERATING. IT SHIFTED SO HARD THE OTHER DAY THAT I THOUGH SOMEONE HAD HIT ME! THE SHIFTING AT SLOW SPEEDS AND STOP AND GO TRAFFIC IS ALSO ROUGH CAUSING JOLTS AND ROUGH HANDLING. I FEEL UNSAFE DRIVING THIS SUV, BUT DO NOT HAVE ANY OTHER MODE OF TRANSPORTATION. ADDITIONALLY, WHILE TRAVELING AT 55-60 MPH WITH CRUISE CONTROL ON OR OFF, THE TRANSMISSION DOES NOT LEAVE 6TH GEAR. IT'S A 9 SPEED TRANSMISSION AND DESPITE TRYING DIFFERENT SPEEDS IT DOES NOT USE ANYTHING BEYOND 6TH GEAR.
Power train, Oct 1, 2016
AT TIMES, THE TRANSMISSION WOULD SHIFT SO HARD THAT IT FELT LIKE I HAD BEEN HIT FROM THE REAR. THEY HAD AN ALERT ABOUT A COMPUTER PROBLEM. AS I DROVE HOME, IT DID IT AGAIN. I TOOK IT TO A DIFFERENT DEALER TO SEE IF THEY WOULD HAVE ANY LUCK. IT SEEMED TO FIX THE PROBLEM FOR A WHILE. THE HARD SHIFTING INCIDENTS WERE GREATLY REDUCED. THEN WHILE DRIVING HOME FROM HIGHLAND, I NOTICED SOME HESITATION IN THE SHIFTING. A FEW BLOCKS FROM MY HOUSE, THE ENGINE LIGHT TURNED ON AND AN ALERT TO SERVICE THE TRANSMISSION CAME ON. JUST BEFORE I PULLED ON TO MY STREET I FELT AND HEARD THREE LOUD BANGS THAT AGAIN MADE THE CAR JERK LIKE IT HAD BEEN HIT FROM THE REAR. AS I TOOK OFF FROM A STOP, IT FELT LIKE THE TRANSMISSION WAS SLIPPING. IT JUST WOULDN'T GO. I PULLED INTO THE DRIVEWAY AND WHEN I GOT OUT OF THE CAR, I NOTICED AN ODOR LIKE BURNT OIL. I CALLED ROYAL GATE AND WAS TOLD TO BRING IT IN. TRIP NUMBER 4 FOR THE TRANSMISSION. NO PROBLEMS ON THE WAY THERE. A WEEK LATER, I GOT MY CAR BACK. AGAIN, I WAS TOLD THAT IT WAS A COMPUTER PROBLEM. I GOT HOME AND WHEN I WAS BACKING INTO THE DRIVEWAY, I HEARD AND FELT ANOTHER BANG. I CALLED ROYAL GATE AGAIN. I WAS TOLD THAT THEY ARE HAVING PROBLEMS WITH THE NINE SPEED TRANSMISSION. THEN WHILE ON MY WAY BACK FROM AN APPOINTMENT, THERE WAS MORE SLIPPING. ON 10-01-16, I PICKED UP MY CAR FOR THE SIXTH TIME. THEY COULDN'T FIND ANYTHING WRONG WITH IT. I ASKED TO SPEAK WITH THE STORE MANAGER. WHILE WAITING, ONE OF THE SALES PEOPLE ASKED ME WHAT I NEEDED. I TOLD HIM THAT I WAS PICKING UP MY JEEP CHEROKEE FOR THE SIXTH TIME. HE LAUGHED AND SAID, 'TRANSMISSION?' THE MANAGER WAS TOO BUSY TO TALK TO ME. HE WAS IN THE MIDDLE OF A DEAL. THE LAST TIME THAT I BROUGHT THE CAR IN, TWO OF THE SERVICE PEOPLE WITNESSED ALL OF THE PROBLEMS THAT I BROUGHT IT IN FOR. NOW ALL OF A SUDDEN, NO ONE CAN FIND THE PROBLEM.
Power train, Sep 30, 2016
FIVE TIMES, TRANSMISSION HAD SHIFTED INTO NEUTRAL AT AN INTERSECTION, EMERGENCY BRAKE GOES ON, DASHBOARD LIGHTS UP AND LAST TIME HAD TO HAVE IT TOWED TO DEALERSHIP. JEEP FINALLY RECALLED IT IN AUGUST, BUT HAVE NO PARTS AVAILABLE TO FIX IT.
Power train, Sep 30, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Engine, Sep 29, 2016
TRANSMISSION PROBLEMS FOR ALMOST A YEAR NOW, TRUCK VIOLENTLY JERKS FORWARD ON ACCELERATION MOSTLY FROM A DEAD STOP BUT SOMETIMES IN MOTION AND ON DECELERATION HAS ALMOST CAUSED MANY FRONT AND REAR ACCIDENTS. RECENTLY ON MY WAY HOME FROM NEW JERSEY THE CHECK ENGINE LIGHT CAME ON INDICATING SERVICE TRANSMISSION THE VEHICLE LOST POWER WHILE I WAS ON THE PARKWAY ALMOST CAUSED AN ACCIDENT. I PULLED OVER AND TURNED OFF THE VEHICLE THEN RESTARTED THE CHECK ENGINE LIGHT WAS STILL ON, BUT I REGAINED POWER TO DRIVE. THAT LASTED A MINUTE OR TWO THEN THE SAME THING HAPPENED. TRUCK LOST POWER WAS IN A FAIL SAFE MODE BARELY DROVE ABOVE 30 OR 40MPH. WHAT A LONG, UNSAFE TRIP HOME TO SAY THE LEAST. I'VE HAD NOTHING BUT PROBLEMS WITH THIS TRUCK AND HAVE NUMEROUS COMPLAINTS AND REPAIRS AT THE DEALERSHIP. NOW IT'S APART OF THIS RECALL AND NO PARTS ARE AVAILABLE. THE DEALERSHIP SAYS THIS PROBLEM IS THE RECALL, BUT THEY CAN'T FIX IT YET. I'VE BEEN WITHOUT MY TRUCK FOR ALMOST 2 WEEKS THIS IS AWFUL AND I'M FRUSTRATED AND FED-UP WITH THIS VEHICLE. I WANT OUT OF THIS LEASE ASAP. AND PS THEY PUT ME IN A DODGE DART LOANER CARE ARE YOU KIDDING ME I DRIVE A TRUCK FOR A REASON!
Power train, Sep 27, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Sep 22, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING, THE VEHICLE DECELERATED INDEPENDENTLY. THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER, BUT THE CONTACT WAS UNAWARE OF THE DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Power train, Vehicle speed control, Sep 22, 2016
I WAS DRIVING HOME FROM WORK 9/20/2016. MY SERVICE TRANSMISSION LIGHT CAME ON AND I LOST POWER IN MY GAS PEDAL. WOULD NOT GO. I PULLED OVER AND PUT IT IN PARK. PUT IT BACK IN DRIVE AND IT WAS FINE FOR A FEW MORE MILES THEN DID IT AGAIN. I DROVE IT STRAIGHT TO THE MECHANIC. THE COMPUTER SAID IT WAS THE THROTTLE CONTROL MODULE. HE RESET IT AND UPDATED IT. I GOT IT BACK LAST NIGHT. I WAS DRIVING TO WORK TODAY NAD IT WAS FINE UNTIL I GOT ON THE INTERSTATE AND IT DID IT AGAIN, LIGHT CAME ON AND MY CAR IMMEDIATELY SLOWED DOWN. THIS IS NOT SAFE AT ALL. I HAVE READ MANY MANY COMPLAINTS ABOUT THIS ISSUE AND I BELIEVE JEEP SHOULD BE RESPONSIBLE FOR THIS. I WILL BE TRADING THIS VEHICLE AS SOON AS POSSIBLE
Power train, Sep 22, 2016, crash
2 PROBLEMS. FIRST. THE FOLLOWING MALFUNCTION LATER CAUSED AN ACCIDENT, DETAILED BELOW. WHEN DRIVING ON THE HIGHWAY, THE CRUISE CONTROL WOULD DISENGAGE, SPEED WOULD DROP AND THE STEERING WHEEL WOULD JERK VIOLENTLY SIDE TO SIDE FOR A MOMENT, STARTLING US AND POSSIBLY FORCING US INTO ANOTHER LANE. WE THOUGHT THE JERKING MAY BE DUE TO STRONG WINDS BUT WANTED TO GET THE CRUISE CONTROL CHECKED. THIS HAPPENED A COUPLE MORE TIMES IN THE 2H 30M DRIVE BEFORE ULTIMATELY ENDING IN AN ACCIDENT. THAT SAME TRIP, NEARING OUR DESTINATION, WHILE TURNING LEFT ON A SINGLE-LANE OFF-RAMP CONNECTING THE CURRENT HIGHWAY TO A PERPENDICULAR HIGHWAY, IT HAPPENED AGAIN. UNLIKE THE PREVIOUS INSTANCES WHERE THERE WERE NO OBSTACLES AROUND, THIS TIME OUR CAR VIOLENTLY RICOCHET AGAINST BOTH SIDES OF GUARD RAILS. VISUALLY, THE BODY WAS BARELY DAMAGED BUT THE TIRES AND THE INNER ASSEMBLY WERE TOO DAMAGED TO DRIVE. SECOND. THESE SYMPTOMS PRECEDE THE ONE WRITTEN OF ABOVE THAT CAUSED THE ACCIDENT. WHEN COMING CLOSE TO STOPPING, THE CAR WOULD JERK FORWARD. WHEN ACCELERATING FROM ZERO, THE CAR WOULD PAUSE AND SUDDENLY JERK FORWARD.A
Power train, Air bags, Sep 21, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION FAILED AND RE-ENGAGED. THE CHECK ENGINE INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE LUNGED FORWARD. THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY ON THE INSTRUMENT PANEL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. THE VIN WAS NOT AVAILABLE.
Power train, Sep 18, 2016
I WAS DRIVING DOWN THE FREEWAY WHEN MY SERVICE TRANSMISSION CAME ON AND MY VEHICLE INSTANTLY LOST POWER AND STARTED JERKING AND GRINDING. DUE TO BEING ON THE FREEWAY I ALMOST GOT INTO A WRECK WITH BOTH OF MY KIDS IN THE CAR. I AM NOT HAPPY WITH THIS DUE TO THE DEALER NOT HAVING ANY PARTS AVAILABLE TO FIX IT. I DRIVE 40 MINS TO WORK AND BACK AND I NOW DO NOT HAVE A SAFE CAR TO DRIVE. VERY DISAPPOINTED WIH THIS CAR AND I WANT SOMETHING DONE ASAP. I WILL NOT BE ASSOCIATED WITH JEEP ANYMORE. IF SOMETHING WOULD OF HAPPENED TODAY I WOULD DEFINITELY FILE A LAWSUIT.
Power train, Sep 16, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE POWER TRAIN FAILED TO OPERATE AS INTENDED. THE CONTACT STATED THAT THE VEHICLE SHIFTED IMPROPERLY BETWEEN SECOND AND THIRD GEARS. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE REMAINED IN THIRD GEAR. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT STATED THAT THE POWER TRAIN SOFTWARE WAS UPDATED ON FIVE OCCASIONS; HOWEVER, THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75.
Power train, Sep 15, 2016
TRANSMISSION SHIFTS HARD. LAGS AT TAKE OFF, SEVERAL SECONDS BEFORE IT CATCHES A GEAR, AND DOWN SHIFT HARD WHEN COMING TO A STOP. VEHICLE JERKS TO A STOP. WHEN DEPRESSING HAS PEDAL TO TAKE OFF, IT CAN BE 2-4 SECONDS BEFORE GEAR CATCHES, CAUSING DANGEROUS CLOSE CALLS, FROM ONCOMING VEHICLES. HAPPENS DAILY AFTER RECALL FOR A/C HOSE WAS FIXED. TOLD VEHICE WOULD RELEARN OUR DRIVING STYLE. NOW IT'S DANGEROUS.
Power train, Vehicle speed control, Engine, Sep 15, 2016
MY JEEP CHEROKEE LATITUDE 2015 ACCELERATE IT SELF . IT'S UNDER WARRANTY AND THE DEALER CAN'T SOLVE THE PROBLEM. WHEN THE RPM COME BACK TO 1000 YOU CAN FEEL HOW THE TRANS JUMP AND THE CAR ACCELERATE IT SELF.
Power train, Sep 15, 2016
THE TRANSMISSION ON THIS VEHICLE, CHEROKEE TRAILHAWK WITH 13K MILES IS VERY DANGEROUS. LIKE OTHERS, I HAVE BEEN TO MULTIPLE DEALERS NUMEROUS TIMES FOR TRANSMISSION SOFTWARE UPDATES WHICH SEEM TO FIX THE PROBLEM BUT THE PROBLEM SEEMS TO BE RELEARNED BY THE COMPUTER AND COMES BACK WORSE THAN BEFORE. NOW THERE IS A TRANSAXLE ISSUE WHERE ALL POWER CAN BE LOST WHILE DRIVING. THIS VEHICLE'S TRANSMISSION IS BAD ENOUGH WITH THE CONSTANT LAG, JERKING AND HESITATION BUT NOW THIS UNREPAIRABLE TRANSAXLE ISSUE IS MAKING IT VERY HARD FOR ME TO EVEN WANT TO DRIVE THIS INCREDIBLY UNSAFE VEHICLE. DEALERS SAY 9 SPEED TRANSMISSION JUST WORK THIS WAY BUT THIS IS THE WORST SHIFTING, MOST DANGEROUS VEHICLE I HAVE EVER DRIVEN. I AM VERY DISAPPOINTED IN THIS JEEP PRODUCT AND WORRY ABOUT ANYONE DRIVING MY VEHICLE.
Power train, Sep 15, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Sep 13, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Power train, Sep 12, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Sep 12, 2016
TRANSMISSION DOES NOT SHIFT PROPERLY. STARTS OUT IN 3ED GEAR GOING 5MPH THEN WILL SLAM HARD INTO A LOWER GEAR. I AM ON MY 3RD CASE WITH CORPORATE AND STILL NOT FIX. BEEN TO 2 DIFFER.ENT DEALERS FOR REPAIR/FIX TROUBLE ALL STARED WHEN THEY DID THE R01 SOFTWARE UPDATE.
Power train, Sep 10, 2016
RECALL S55, TRANSAXLE WIRE HARNESS - WE ARE BEING COMPELLED TO CONTINUE TO DRIVE A VEHICLE WITH A MAJOR SAFETY DEFECT. FOR TAKATA AIRBAGS, THE DEALERS BROUGHT THE CARS IN AND ISSUED RENT CARS (AT THEIR EXPENSE) UNTIL THE REPAIRS COULD BE MADE. WHY IS THIS SAME PRACTICE NOT BEING FOLLOWED? I RECEIVED NOTICE IN THE MAIL TODAY SO AM USING THIS DATE.