2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: power train
1,002 reports, newest first. Show all
Power train, Sep 8, 2016
TRANSMISSION LUNGES, CLUNKS AND JERKS. HORRIBLE 2 UPDATES AND 2 RELEARNS AT ONE YEAR OLD ALREADY. THE 1ST GEAR DOES NOT SEEM TO ENGAGE ALL THE TIME RIGHT AWAY. THE 5TH GEAR CLUNKS , LUNGES OR SLIPS.
Power train, Sep 8, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING, THE GEAR SHIFTED IN NEUTRAL INDEPENDENTLY AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS AND THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Power train, Vehicle speed control, Sep 7, 2016
TRAVELING ON HIGHWAY AT APPROXIMATELY 65 MPH ABOUT 1 HOUR INTO TRIP, VEHICLE STARTED EMITTING TRANSMISSION WARNINGS AND PARKING BRAKE MALFUNCTION AND SAYING TO PLACE THE CAR IN PARK. VEHICLE LOST ABILITY TO ACCELERATE EVEN THOUGH THE VEHICLE WAS IN DRIVE. VEHICLE ONLY HAS 11,000 MILES ON IT. DRIVER WAS ABLE TO COAST TO THE SIDE OF THE HIGHWAY. PLACED CAR IN PARK AND RESTARTED - ERRORS STILL EMITTING AND SHIFTING IN TO DRIVE CAUSED THE CAR TO JOLT. TOW TRUCK WAS CALLED.
Power train, Engine, Sep 2, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE TRANSMISSION FAILED AND THE VEHICLE WOULD NOT ACCELERATE. THE CHECK ENGINE AND ABS INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,772.
Power train, Aug 31, 2016, crash
THE JEEP LUNGES AND SURGES AT ANY POINT OF A DRIVE. WHILE IN REVERSE THE JEEP ACCULTURATES WITHOUT HAVING MY FOOT ON THE GAS. THE JEEP WILL GO FROM 1K REV TO 2K WITHOUT FOOT ON GAS. THIS HAS CAUSED A FENDER BENDER. JEEP HAS UPDATED THE SOFTWARE 4-5 TIMES AND NOW SAYS IT DRIVES THE WAY IT SHOULD
Power train, Aug 28, 2016
CURRENTLY MY 2015 CHEROKEE TRAIL HAWK IS AT THE DEALERSHIP WITH AN UNKNOWN POWERTRAIN ISSUE, THE CHECK ENGINE LIGHT CAME ON THURSDAY. THE TRANSMISSION IN NOT SO FEW WORDS FEELS VERY GUMMY WITH NOT A LOT OF POWER IN BETWEEN GEARS. WHEN COMING TO A COMPLETE STOP AND THEN ACCELERATING THE TRANSMISSION WILL HESITATE AND NOT SHIFT OR HAVE ANY POWER! WHEN THERE IS ON COMING TRAFFIC IT IS VERY DANGEROUS AT TIMES. IT WILL LURCH FORWARD WHEN DOWNSHIFTNG AND COMING TO A STOP. THE TRANSMISSION WILL HAVE VERY HARD SHIFTS AT TIMES OR VERY SOFT SHIFTS. IT IS VERY DANGEROUS. *TR
Power train, Aug 24, 2016
THE 9 SPEED TRANSMISSION IS UNRELIABLE AND DANGEROUS. THE TRANSMISSION DOES NOT ENGAGE WHEN STARTING FROM A STOP. THE ENGINE REVS AND THEN SEVERAL SECONDS LATER THE TRANSMISSION ENGAGES AND LURCHES FORWARD. THE DELAY PUTS YOU AT RISK AS YOU ENTER TRAFFIC. ADDITIONALLY, THE TRANSMISSION WILL SUDDENLY SHIFT WHEN YOU ARE COASTING AND ACCELERATE 10-15 MILES PER HOUR FASTER. I HAVE HAD THE CAR INTO THE DEALERSHIP 5 TIMES TO REPAIR THIS AND NOTHING CHANGES. FLASHING THE SOFTWARE DOES NOTHING. I HAVE FILED A LEMON LAW CLAIM WITH THE STATE OF CA AND HAVE AN ARBITRATION MEETING SCHEDULED IN SEPTEMBER.
Power train, Aug 19, 2016
THE 9 SPEED ZF TRANSMISSION IS DOWNRIGHT DANGEROUS! OFTEN IT WILL NOT SHIFT PROPERLY WHEN ACCELERATING. THIS HAS LED TO SEVERAL INSTANCES WHERE AN ACCIDENT ALMOST OCCURRED. ALSO HAS VERY HARD SHIFTS AND ONCE THERE WAS NO DOWNSHIFT AND THE VEHICLE SLOWED WHEN IT SHOULD HAVE BEEN ACCELERATING.
Power train, Aug 19, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHEN THE CONTACT TURNED THE IGNITION KEY TO START THE VEHICLE, IT FAILED TO START AND THE EMERGENCY BRAKE STIFFENED. THE VEHICLE STARTED AFTER SEVERAL ATTEMPTS AND MADE A LOUD NOISE. AN ERROR MESSAGE DISPLAYED ON THE INSTRUMENT PANEL THAT READ, "PLACE THE VEHICLE IN PARK AND THEN SELECT DESIRED GEAR", "SERVICE PARK BRAKE", "SERVICE TRANSMISSION". WHILE DRIVING APPROXIMATELY 15 TO 20 MPH, THE GEAR SUDDENLY SHIFTED INTO NEUTRAL BY ITSELF AND WOULD NOT ACCELERATE. THE CONTACT STATED THAT THE NOISE SOUNDED AND FELT LIKE THE TRANSMISSION WAS GOING TO FALL OUT OF THE VEHICLE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT EIGHT MODULES NEEDED TO BE UPDATED. THE EIGHT MODULES WERE UPDATED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
Power train, Aug 19, 2016
THE CAR HAS TRANSMISSION ISSUES. WHILE DRIVING THE CAR DOWN A CITY ROAD IT SOMEHOW SHIFTED ITSELF INTO NEUTRAL PROMPTING ME TO PLACE THE VEHICLE IN PARK BEFORE SELECTING DRIVE AGAIN.. I HAVE ALSO HAD MAJOR ISSUES WHILE TRYING TO MERGE ON THE HIGHWAY, IN WHICH THE VEHICLE WOULD NOT SHIFT PAST FIRST GEAR, CAUSING THE CAR TO GET UP TO 6K RPM ON THE ENGINE BEFORE HAVING TO COMPLETELY LET OFF THE GAS AND WAIT FOR MY SPEED TO GET BELOW 15 MILES AND HOUR TO REACCELERATE IN ORDER TO GET THE CAR TO SHIFT INTO SECOND GEAR. TRAFFIC WAS GOING 70MPH AND I COULD NOT GET THE VEHICLE TO ACCURATE TO GET UP TO SPEED DUE TO THE TRANSMISSION ISSUE.. I HAVE ON 3 DIFFERENT OCCASIONS TAKEN THE VEHICLE TO THE DEALERSHIP WITH COMPLAINTS ABOUT THE TRANSMISSION AND THEY STATE THEY ARE UNABLE TO DUPLICATE THE ISSUE, AND NO CODES HAVE BEEN CALLED OUT SHOWING THE ISSUE (PER THE DEALERSHIP) HOWEVER THE CAR ITSELF HAS TOLD ME I NEEDED TO SHIFT INTO PARK WHILE DRIVING. I HAVE BEEN LIED TO BY THE DEALERSHIP STATING THEY HAVE DRIVEN THE VEHICLE AND WERE UNABLE TO DUPLICATE THE ISSUE HOWEVER THE MILEAGE IN AND OUT WHICH ARE LISTED ON THEIR PAPERWORK ARE THE EXACT SAME NUMBER.. FRUSTRATED THAT THIS TRANSMISSION ISSUE IS COMPLETELY UNCHANGED SINCE I BOUGHT THE CAR LESS THAN 1 YEAR AGO, JEEP REFUSES TO ASSIST WITH ANYTHING MORE THAN A SOFTWARE UPDATES, AND I AM DIRECTLY PLACING MYSELF AND MY CHILDREN IN HARMS WAY AND RISK OF AN ACCIDENT EVERYTIME I GET BEHIND THE WHEEL, AS IT IS UNPREDICTABILITY OF IF THE VEHICLE WILL SHIFT CORRECTLY OR PLACE ME IN A DANGEROUS SITUATION
Power train, Aug 16, 2016
WHILE DRIVING ON A MAIN BLVD THE JEEP SUDDENLY LOCKED UP MUCH LIKE THE E-BRAKE BEING APPLED, LOTS OF WEIRD NOISES. DASH LIT UP WITH CHECK TRANSMISSION, BRAKES, AND ENGINE WARNINGS. ALMOST CAUSED A MAJOR ACCIDENT. TURNED CAR OFF, LET IT RESET AND WAS ABLE TO CONTINUE. HAPPENED AGAIN THREE DAYS LATER. HAD JEEP TOWED TO DEALER. THIS CAR IS A DEATH TRAP. WORKING ON A RESOLUTION WITH DEALER.
Power train, Aug 16, 2016
9 SPEED TRANSMISSION IS UNRELIABLE AND VERY ROUGH TO DRIVE. WON'T SHIFT UP WHEN IT NEEDS TO, ON OCCASIONS SLAMS INTO GEAR ESPECIALLY FROM 3RD TO 4TH JERKING THE VEHICLE WHEN IT DOES AND DOWNSHIFTS ROUGHLY. THE SOFTWARE HAS BEEN UPDATED TWICE BUT PROBLEMS REMAIN. DEALERSHIPS SAY THAT THERE IS NOTHING MORE THAT CAN BE DONE. THIS HAS BEEN ONGOING OVER THE LIFE OF THE VEHICLE.
Power train, Aug 15, 2016
AT LOW SPEEDS, TYPICALLY TAKING OFF FROM A RED LIGHT, THE TRANSMISSION WOBBLES (SEEMINGLY IN SECOND OR THIRD GEAR.) THE TRANSMISSION LAGS HORRIBLY, SOMETIMES CAUSING UNSAFE SITUATIONS WHERE ACCELERATION IS A NECESSITY. YOU CAN'T PREDICT THE ACCELERATION IN THIS VEICHLE. THERE IS AN RPM SPIKE WHEN DOWNSHIFTING CAUSING THE CAR TO ACCELERATE UP TO 15 KMH (EVEN ON CRUISE CONTROL) THE TRANSMISSION "CLUNKED" AS IT WAS DOWNSHIFTING GOING UPHILL ACCELERATING. EXPERIENCING ROUGH IDLE UPON 1ST START, AND IF IN DRIVE OR REVERSE, IF YOUR FOOT IS NOT FIRMLY PLANTED ON THE BRAKE, THE CAR WILL LUNGE FORWARD (OR BACKWARD DEPENDING ON IF IN D OR R.) RESPECTIVELY WITH THE RPM. WITH THIS MANY COMPLAINTS, YOU CAN'T IGNORE THIS IS AN ISSUE WHICH NEEDS TO BE DEALT WITH.
Power train, Aug 14, 2016
THE TRANSMISSION IS NEVER IN THE CORRECT GEAR. WHEN SLOWING DOWN AND THEN ACCELERATING (LIKE WHEN TURNING LEFT), THE TRANSMISSION IS STILL IN GEAR 6 OR 7. IT SHOULD BE IN 2 OR 3 SO THAT THE VEHICLE CAN ACCELERATE. JUDGING WHEN IT IS SAFE TO MAKE A TURN IS IMPOSSIBLE.THIS FRUSTRATES ME AND PEOPLE BEHIND ME. IT IS A ALSO A SAFETY ISSUE. ALSO, WHEN I AM ACCELERATING FROM BEING COMPLETELY STOPPED, THE VEHICLE IS RARELY IN GEAR. AFTER PRESSING ON THE GAS FOR A WHILE, IT FINALLY DECIDES TO SHIFT OUT OF NEUTRAL AND YOU EITHER GO SUPER SLOW BECAUSE YOU ARE IN A HIGH GEAR, OR SQUEAL TIRES. ALSO A SAFETY ISSUE. I HAVE TAKEN IT IN TWICE. JEEP ACKNOWLEDGES WHAT IT DOES, BUT WILL NOT FIX THE PROBLEM. THEY SAY THAT IT MAY NOT BE FUNCTIONING LIKE I WANT IT TO, BUT IT IS FUNCTIONING BY JEEP DESIGN. NINE SPEED TRANNY FOR A 3.2L V6. IT DOESN'T WORK. IT IS COMPLETELY DANGEROUS AND RIDICULOUS.
Power train, Aug 13, 2016
I HAD TO HAD MY TRANSMISSION REPLACED AT 8000 MILES, AFTER A SHORT PERIOD OF THE CAR SHIFTING HARD AND SLIPPING (LESS THAN 2 DAYS). THEY TRIED TO REPLACE NUMEROUS PARTS THAT DID NOT FIX THE ISSUE. AT 52000 MILES I BEGAN HAVING HARD SHIFTING ISSUES AGAIN. THE NEXT DAY I GOT A SERVICE STOP/START TECHNOLOGY WARNING LIGHT. THE NEXT DAY THE LIGHT CAME ON AGAIN AND HAD ROUGH IDOL, SERVICE ENGINE LIGHT CAME ON. I TOOK IT TO THE DEALER (KEY CHRYSLER, XENIA, OH) THEY REPLACE AN IGNITION SWITCH YET STILL CAN'T FIGURE OUT THE PROBLEM. THE SHIFTING ISSUES OCCUR MOSTLY DURING TWO SCENARIOS, ACCELERATING UPHILL, THE TRANSMISSION WOULD SLIP AND THEN SHIFT HARD. SECOND WOULD BE IF YOU HAVE TO DECELERATE (SLOWING DOWN FOR RED LIGHT), THEN HAVE TO ACCELERATE WITHOUT STOPPING (RED LIGHT TURNS GREEN) THE CAR WOULD HARD SHIFT. THIS WAS THE SAME ISSUES THAT PRECEDED TAKING THE CAR TO THE DEALER FOR SERVICE AND CAR NOT WORKING PROPERLY. THE FIRST INCIDENT CAUSED THE CAR TO GO INTO "SAFE MODE" WHICH NEARLY LEAD TO ME BE INVOLVED IN AN ACCIDENT AS I WAS CROSSING AN INETERSECTION AND WAS UNABLE TO DRIVE MORE THAN 10-15 MPH, CREATING A VERY UNSAFE SITUATION. I PUT THE APPROXIMATE DATE (AS BEST AS I CAN REMEMBER) OF THE FIRST SITUATION BELOW. THE SECOND OCCURRED ON 8/7/16 WITH AROUND 52000 MILES ON CAR
Power train, Other or unspecified, Aug 9, 2016
WE OWN THE 2015 JEEP CHEROKEE SPORT THAT SELF ACCELERATES WITH GREAT FORCE AND ALSO HAS HORRIBLE LAGGING ISSUES TAKING OFF FROM A STOP. THE LACK OF ACCELERATION WHICH HAPPENS RANDOMLY IS VERY SCARY! I HAVE TAKEN MY JEEP IN SEVERAL TIMES WHICH IN MOST CASES IT IS RARELY DRIVEN AND GIVEN BACK TO ME WITH BARELY ANY MILES DRIVEN ON IT TO HAVE THE PROBLEMS PRESENT THEMSELVES. OUR JEEP HAS BEEN IN FOR WEEKS AT A TIME. STARTED LEMON LAW BUT BECAUSE THE JEEP DEALERSHIP HASN'T RECREATED THE PROBLEM (DUE TO CAR SITTING PARKED IN THEIR PARKING LOT), JEEP WILL NOT ACKNOWLEDGE THE VERY FRIGHTENING PROBLEMS. THESE ALARMING ISSUES HAVE NOT BEEN RESOLVED EVEN WITH EXTENDED AMOUNTS OF TIME AT DEALERSHIP IN SERVICE DEPARTMENT (5 DAYS, 10 DAYS, ETC). VERY SCARY!!!
Power train, Electrical system, Aug 8, 2016
I HAVE A 2015 CHEROKEE TRAILHAWK 3.6L V6 LOVE IT EXCEPT FOR THE ISSUES. THIS IS MY VERY FIRST AND VERY LAST FCA JEEP PRODUCT I WILL OWN UNLESS THIS VEHICLE SOMEHOW BECOMES RELIABLE. AT 3,860 MILES WHILE DRIVING MY POWER WINDOWS FAILED IT WILL NOT GO UP OR DOWN AND MY BLIND SPOT MONITOR WHICH I PAID EXTRA FOR AND DEPEND ON FOR ADDED SAFETY FAILED AT THE SAME TIME. I WAS HEADING TO WORK AND MY WINDOWS WILL NOT OPERATE AND IS STUCK IN THE DOWN POSITION IN A PARKING LOT FOR 8 HOURS HOPING NO ONE WOULD TRY TO BREAK IN MY CAR. NOW MY VEHICLE IS AT 13,600 MILE AND I'M STARTING TO EXPERIENCE ALL THE OTHER OWNERS TRANSMISSION FAILURE ISSUES, BUT MINE HAVEN'T HAPPEN ENOUGH FOR THE DEALER TO ATTEMPT TO FIX IT. WHILE DRIVING, THE TRANSMISSION WILL GET STUCK IN A LOW GEAR AND WILL NOT CHANGE EVEN AFTER HEAVY ACCELERATION AND THEN AFTER ABOUT 6 SECONDS IT WILL SUDDENLY CHANGE AND LUNGE FORWARD. OTHER TIMES THE TRANSMISSION WILL GET STUCK IN A HIGH GEAR AND WHEN I TRY TO ACCELERATE IT WILL NOT DROP A GEAR TO ACCELERATE AND MY WIFE AVOID HIGHWAYS BECAUSE SHE IS AFRAID THE VEHICLE WILL STALL ON AN ENTRANCE RAMP WHILE MERGING. ANOTHER ISSUE IS WHEN REVERSING FROM A COLD START AND THEN PUTTING THE VEHICLE IN DRIVE THE VEHICLE SEEMS TO GET STUCK IN EITHER NEUTRAL OR REVERSE BECAUSE IT WILL NOT GO FORWARD UNTIL I REALLY PUNCH THE ACCELERATOR AND THEN IT WILL LUNG FORWARD. MY LAST COMPLAINT ABOUT THIS VEHICLE IS MINOR BUT STILL AND ISSUE. THE POWER LIFT GATE WILL SOMETIMES GET STUCK AND NOT OPEN UNTIL I TRY IT A FEW TIMES.
Power train, Electrical system, Aug 8, 2016
FIRST OCCURRING IN THE FALL OF 2015, THE POWER LIFT GATE FAILED TO LATCH. IT WOULD NO LONGER RESPOND TO ATTEMPTS TO OPEN IT ELECTRONICALLY, AND INSTEAD REMAINED UNLATCHED. ANY PRESSURE PLACED AGAINST THE LIFT GATE FROM THE INSIDE RAISED THE LIFT GATE. WE HAD IT SERVICED, THE PROBLEM SEEMED TO BE FIXED, BUT AS OF 6 AUGUST 2016 WE ARE EXPERIENCING THE SAME PROBLEM AGAIN. THIS PROBLEM IS UNIQUE AND UNRELATED TO THE RECALL ISSUED IN DECEMBER OF 2015. WITH THREE DOGS THAT RIDE IN OUR VEHICLE WITH US, WE ABSOLUTELY CANNOT DRIVE WITH A LIFT GATE THAT DOESN'T CLOSE. ADDITIONALLY, THE ENGINE LAGS DANGEROUSLY BEHIND ACCELERATION SOMETIMES, LIKE WHEN DRIVING THROUGH AN INTERSECTION. IT WILL START TO ACCELERATE, THEN THE TRANSMISSION SEEMS TO DISENGAGE, AND THE VEHICLE LOSES POWER COMPLETELY FOR A FEW SECONDS BEFORE THE POWERTRAIN ENGAGES AGAIN. WE'VE ALREADY ALMOST BEEN IN TWO ACCIDENTS BECAUSE OF THIS PROBLEM.
Power train, Aug 4, 2016
MY 2015 JEEP CHEROKEE LATITUDE SHUTTERS/SHIMMYS UPON TAKE OFF, HESITATES UPON TAKE OFF, SOMETIMES REQUIRING EXCESSIVE THROTTLE INPUT TO GET GOING... AT 20,000 MILES THE SHIFTS FROM 2ND TO 3RD GEAR HAVE STARTED TO BE EXTREMELY ROUGH AT TIMES, ESPECIALLY WHEN RELEASING PRESSURE ON THE THROTTLE AT AROUND 30-35 MILES PER HOUR, LUNGING AND JERKING SO HARD THAT PASSENGERS GASP AND ASK QUESTIONS LIKE "WHAT THE $#@% WAS THAT!?"... AND WHILE DRIVING DOWN SIGNIFICANT INCLINES THE VEHICLE WILL ACCELERATE WHEN YOU RELEASE THE THROTTLE, SOMETIMES REQUIRING A MANUAL DOWNSHIFT TO REGAIN CONTROL OF THE VEHICLE
Power train, Electrical system, Service brakes, Aug 3, 2016
TRANSMISSION SHIFTING AND RELIABILITY. WE HAVE THE TRAILHAWK VERSION OF THE CHEROKEE. WE ARE HAVING ISSUES OF A CLANK/BANG OCCASIONALLY ABOUT 40-42MPH; IT CAN BE FELT IN THE FLOORBOARD. SOMETIMES WE WILL GET THIS IN REVERSE WHEN WE START TO MOVE. THE BIGGEST COMPLAINT IS WHEN TRYING TO LEAVE A LIGHT OR INTERSECTION AND STEP ON THE GAS NOTHING HAPPENS OR IT SLOWING STARTS TO SPEED UP OR IT TAKES OFF LIKE A JACKRABBIT. IT IS NOT CONSISTENT. WHEN LEAVING AN INTERSECTION WE ARE NOT CONFIDENT IN WHAT TYPE OF REACTION WE ARE GOING TO GET. WILL IT MOVE OR MAYBE DECIDE TO MOVE EVENTUALLY. ALSO, NORMAL ACCELERATION SEEMS SPONGY OR BOUNCY. IT IS LIKE PRESSING GAS PEDAL DOWN (SLIGHTLY) THEN LETTING OFF; ON OFF, ON OFF, ON OFF. IT HAPPENS QUICKLY UNTIL WE REACH 20 PLUS MPH. IF WE SELECT THE SPORT MODE, I HAVE NOT NOTICED THE SPONGY FEELING ON ACCELERATION. I THINK THAT KNOWING HOW YOUR CAR IS GOING/SUPPOSED TO RESPOND WHEN APPLYING THE BRAKE OR PRESSING THE ACCELERATOR PEDAL IS IMPORTANT THE SAFETY AND CONFIDENCE IN DRIVING ONE'S VEHICLE. MY WIFE HAS ALSO EXPERIENCED THE PARKING BRAKE REAPPLYING WHEN SHE IS BACKING OUT OF A PARKING SPOT AT HER WORK. THE PARKING LOT IS ON A SLOPE. SHE BACKS UP AND WHEN SHE TRIES TO GO FORWARD IT DOESN'T WANT TO MOVE. THEN SHE LOOKS AND THE PARKING BRAKE IS BACK ON. SHE HAS TO TURN IT OFF AGAIN TO MOVE. WE ALSO HAVE BEEN HAVING ISSUES WITH THE REAR HATCH. THE DEALERSHIP HAS DONE THE RECALL FOR THE ELECTRIC LIFT MECHANISM. WE HAVE ISSUES WHEN IT WON'T OPEN ELECTRICALLY AND ISSUES WITH IT NOT LATCHING. THERE WAS NOTHING IN THE CARGO AREA TO INTERFERE WITH THE HATCH OPERATION. WE HAVE ADDRESSED THESE ISSUES ESPECIALLY WITH THE TRANSMISSION SEVERAL TIMES WITH THE JEEP DEALERSHIP AND HAVE LEFT MESSAGES WITH NO RESPONSE TO THE MESSAGES. WE CURRENTLY HAVE 20600 MILES ON THE 2015 CHEROKEE.
Power train, Aug 2, 2016
JEEP SHIFTS ROUGH WITH A BANG WHEN GOING BETWEEN 25 AND 35 MPH. DEALER UPDATED SOFTWARE BUT IT DID NOT FIX THE PROBLEM. IT HAPPENS RANDOMLY, USUALLY ABOUT ONCE EVERY 30 MILES.
Power train, Jul 20, 2016
TRANSMISSION HESITATES SOMETIMES WHEN TAKING OFF FROM STOP, TRANSMISSION DOES NOT WANT TO GO INTO GEAR UNTIL YOU COME TO A COMPLETE STOP, WHEN ACCELERATING TO 35 MPH THERE IS A HARD SHIFT INTO THE GEAR FOR THAT SPEED, THE CAR WHEN ACCELERATING DOES NOT WANT TO ACCELERATE AND HAVE ALMOST BEEN HIT FROM THE SIDE SEVERAL TIMES, I HAVE HAD CAR BACK TO DEALERSHIP TO INSPECT AT LEAST 4 TIMES. 2 TIMES THEY HAVE UPDATED SOFTWARE FOR TRANSMISSION, BUT ONLY HAVE SEEN MINOR IMPROVEMENTS. STILL HAVING ALL THE SAME ISSUES AS BEFORE.
Power train, Jul 15, 2016
I WAS ATTEMPTING TO MAKE A LEFT TURN ON A BUSY CITY ROAD WHEN THE CAR SUDDENLY STOPPED DEAD WITHOUT ANY WARNING SIGNS. AN ONCOMING TRACTOR TRAILER HAD TO SWERVE OUT OF THE WAY TO AVOID KILLING ME. THE AAA TOW TRUCK DRIVER COMMENTED THAT IT WAS THE TRANSMISSION THAT FAILED AND IT HAD SET OFF THE EMERGENCY BRAKE. HE NOTED THAT HE HAD RESPONDED TO THE EXACT SAME SCENARIO WITH A JEEP CHEROKEE THE WEEK BEFORE. THE CAR HAS NOW BEEN AT THE DEALER FOR 21 DAYS WITHOUT ANY GOOD RESULTS IN SIGHT. THEY HAVE ALREADY REPLACED THE NEW TRANSMISSION WHICH THEY INSTALLED ADMITTING THAT THE NEW TRANSMISSION IS FAULTY. I AM AWARE OF A CLASS ACTION SUIT FOR THIS SAME PROBLEM IN THEIR 2014 MODELS AND THERE WILL UNDOUBTEDLY BE ONE, IF THERE ISN'T ALREADY, FOR THE 2015 AND 2016 MODELS. THEY ARE NOT ADMITTING THE PROBLEM AND WILL NOT ADMIT THE PROBLEM UNTIL THERE ARE SEVERAL FATALITIES. SINCE I DO NOT PLAN TO BE AMONG THEM, I WANT A REFUND, NOT ANOTHER PIECE OF JUNK.
Power train, Jul 14, 2016
TRANSMISSION PROBLEMS. TRANSMISSION WAS REPLACED WHEN I HAD 4,000 MILES ON THE CAR. I PURCHASED THE JEEP NEW ITS THE TRAIL HAWK ADDITION. NOW I HAVE 30,000 MILES ON IT AND THE TRANSMISSION IS JUST TERRIBLE (EVEN AFTER THE TRANSMISSION WAS REPLACED IT NEVER RAN RIGHT). IT BUCKS WHEN IT SHIFTS, IT DOESN'T DOWNSHIFT FAST ENOUGH. IF I AM STOPPING AT A RED LIGHT AND I HAVE NOT COME TO A COMPLETE STOP AND THE LIGHT TURNS GREEN AND I GO FROM THE BRAKE TO THE GAS IT HESITATES AND JERKS LIKE THE CAR WAS 30 YEARS OLD AND HAD 200,000+ MILES ON THE TRANSMISSION. I AM HALF SCARED TO DRIVE AT NIGHT ALONE. I'M CURRENTLY GOING THRU A DIVORCE AND DO NOT KNOW WHAT I WOULD DO IF THE CAR LEFT ME SIT IN AN UNFAMILIAR AREA. I PURCHASE NEW CARS SO I DO NOT HAVE TO WORRY ABOUT BREAKING DOWN AND I UNDERSTAND ANY CAR NEW OR OLD CAN BREAK DOWN BUT ITS LESS LIKELY A NEW CAR WILL THEN AN OLDER CAR. JEEP NEEDS TO FIX THIS PROBLEM.
Power train, Jul 7, 2016
WHEN STARTING OUT AND PRESSING LIGHTLY ON GAS PEDAL ENGINE CAUSES THE CAR TO ROCK SIDE TO SIDE. ANOTHER AND EVEN BIGGER PROBLEM OCCURS WHEN AT A STOP AND PREPARING TO ENTER FLOW OF TRAFFIC. WHILE LIGHTLY PRESSING GAS PEDAL THE CAR SLIGHTLY REVS BUT DOES NOT MOVE, THEN ACCELERATES EXCESSIVELY CAUSING THE TIRES TO SCREECH. THIS HAS CAUSED US TO NARROWLY MISS GETTING HIT BY ON COMING TRAFFIC. THEN BECAUSE OF THE EXCESSIVE ACCELERATION YOU HAVE VERY LITTLE TIME TO CORRECT YOUR STEERING. WE WERE NOT TOLD OF THIS ONGOING PROBLEM WITH THIS MODEL OF ENGINE WHEN WE PURCHASED THE CAR NEW. EVEN THOUGH THEY KNEW OF THE PROBLEM IN 2013. THAT IS DECEPTION. SO FAR WE HAVE HAD THE SOFTWARE FLASHED 2 TIMES AND WILL PURSUE LEGAL HELP WITH OHIO LEMON LAW IF PROBLEM IS NOT RESOLVED. THIS COULD CAUSE SERIOUS HARM OR DEATH IF NEGLECTED. AFRAID TO DRIVE AN UNSAFE VEHICLE.