2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: power train
1,002 reports, newest first. Show all
Power train, Engine, Fuel/propulsion system, Jul 6, 2016
I HAVE HAD THE VEHICLE IN SEVERAL TIMES FOR CHECK ENGINE LIGHT. I HAS BEEN ON FOR THE ENTIRE TIME I HAVE HAD IT. THEY HAVE SAID IT WAS INTAKE MANIFOLD BOLTS LOOSE AND SEVERAL PROGRAM UPDATES. THIS LAST TIME THEY SAID IT WAS THE FUEL CAUSING THE PROBLEM. I HAVE USED 5 DIFFERENT FUELS AND THE LIGHT STAYS ON. THERE HAS BEEN SEVERAL PROBLEMS WITH ENGINE SURGING WHEN I PUT IT IN REVERSE AND AT A STOP LIGHT.
Power train, Vehicle speed control, Other or unspecified, Jul 5, 2016
WE PURCHASED OUR 2015 JEEP CHEROKEE NEW AND WITHIN A FEW MONTHS OF DRIVING THE JEEP WE STARTED TO NOTICE WHAT I WOULD CALL HORRIBLE LAG ISSUES. THE CAR WOULD DRIVE JERKY AND WHEN THE CAR WAS AT A STOP AND YOU APPLIED THE GAS TO GO, IT WOULD SEEM LIKE IT WASN'T GETTING THE GAS AND WILL HAVE A HARD TIME ACCELERATING. WE TOOK THE CAR IN AND THEY DETECTED THE PROBLEM AND SAID THEY DID A COMPUTER UPDATE. SHORTLY AFTER, THE JEEP STARTED A VERY SCARY SELF ACCELERATION WHERE THE CAR WOULD ACCELERATE ON ITS OWN AND TAKE OFF WITHOUT APPLYING GAS OR HAVING FOOT ON GAS PEDAL. THE JEEP WOULD LUNGE SO VIOLENTLY AND IT WAS HARD TO MAKE IT STOP AND TRIED TO LUNGE THRU THE BRAKING. I HAVE TAKEN THE CAR BACK IT SEVERAL TIMES AS BOTH OF THESE ISSUES HAPPEN AND MAKES IT VERY DANGEROUS TO DRIVE. MY DAUGHTER WAS ALMOST IN A HORRIBLE COLLISION WITH A LARGE TRUCK AND REAR ENDED BECAUSE THE CAR WAS LAGGING SO BAD MAKING A RIGHT HAND TURN FROM A RED LIGHT. THANKFULLY THE TRUCK WAS ABLE TO SWERVE AROUND US AND WE DIDN'T GET HIT. WE INITIATED THE LEMON LAW ON THIS JEEP AS IT IS TOO DANGEROUS TO DRIVE. THE JEEP HAS BEEN IN FOR SERVICING MANY TIMES AND THE PROBLEM HAS STILL NOT BEEN RESOLVED. I HAVE GOOGLED THIS ONLINE AND FOUND OTHER JEEP OWNERS WITH EXACT FRIGHTENING CONCERNS. VERY UPSETTING AND DANGEROUS. I HAVE THE DOCUMENTATION FOR ALL THE TIMES THE CAR HAS BEEN TO SERVICE FOR THIS AND THEY UNDERSTAND THE PROBLEM AND SAID THEY HAVE OTHER JEEPS WITH SAME CONCERNS.
Power train, Jul 4, 2016
VEHICLE HAS JERKY, HARSH SHIFTS IN LOWER GEARS WENT ACCELERATING OR TURNING. IT HAS MADE THE TIRES CHURP A FEW TIMES SHIFTING INTO LOWER GEARS WHEN ACCELERATING OR TURNING. SOMETIMES HANGS OUT IN 2ND OR 3RD GEARS AND WILL NOT SHIFT FOR 4 TO 5 SECONDS. WHEN SHIFTING FROM PARK TO DRIVE, IT SOMETIMES TAKES 3 TO 4 SECONDS FOR DRIVE TO ENGAGE. WHEN AT CRUISING SPEED, IT RUNS AT 1000 TO 1200 RPM CAUSING IT TO VIBRATE AND SHAKE BECAUSE IT WON'T DOWNSHIFT WHEN I GIVE IT GAS. SOMETIMES WHEN STARTING THE VEHICLE I'LL SHIFT FROM PARK TO DRIVE AND IT WON'T ENGAGE AND TELL ME TO "SHIFT TO P THEN DESIRED GEAR". BEEN TO DEALER 2 SEPARATE TIMES FOR SOFTWARE UPDATES, 3RD TIME WAS TOLD THAT'S JUST HOW THE VEHICLE RUNS, 4TH TIME REPLACED THE VALVE BODY ON THE TRANSMISSION TWICE BECAUSE THE FIRST ONE DIDN'T WORK, 5TH TIME THEY REPLACED THE WHOLE TRANSMISSION, AND 6TH TIME WAS TOLD THAT IS JUST HOW THE VEHICLE RUNS AGAIN. NONE OF THIS "FIXES" HAVE DONE ANYTHING TO MAKE IT ANY BETTER. WITH ALL THESE ISSUES, THIS IS A VERY UNSAFE VEHICLE TO DRIVE. IT'S ONLY A MATTER OF TIME BEFORE THIS VEHICLE IS THE CAUSE OF A ACCIDENT.
Power train, Engine, Jul 3, 2016
TRANS WANTS TO MAKE THE CARS SPEED UP WHEN TRYING TO SLOW DOWN. ALSO WHEN STEPPING ON GAS PEDAL THE JEEP HAS A LIFTING FEELING LIKE THE ENGINE MOUNTS ARE BROKEN. SOMETHING NOT RIGHT WITH ENGINE AND OR TRANS. THE DEALER TOLD NO PROBLEMS FOUND. BUT I NOW SEE SOME PEOPLE ARE COMING FORWARD TALK ABOUT SAME ISSUE I AM HAVING?
Power train, Jul 1, 2016
THE TRANSMISSION DOESN'T DOWNSHIFT PROPERLY. IF YOU DON'T STOP COMPLETELY, WHEN YOU TRY TO ACCELERATE, IT FEELS LIKE THE TRANSMISSION SLIPS THEN IS DOWNSHIFTS INTO FIRST. THEY JEEP THEN LURCHES FORWARD. IT CAN BE HARD TO CONTROL WHEN TURNING. THE DEALERSHIP TOLD ME THE IT'S FUNCTIONING AS DESIGNED.
Power train, Jun 29, 2016
I HAVE BEEN CONSISTENTLY HAVING TRANSMISSION ISSUES WITH MY JEEP CHEROKEE 15' TO INCLUDE BUT NOT LIMITED TO: JUMPY, LURCHING AND ROUGH SHIFTING DURING ACCELERATION AND DECELERATION, INCONSISTENT ACCELERATION, GRINDING/CLICKING NOISES DURING AUTOMATIC SHIFTING AND DELAYED SHIFTING. THE ROUGH SHIFTING,LURCHING AND JUMPINESS IS NOTICEABLE ON CITY STREETS AND AT LOW SPEEDS IN MY PARKING GARAGE. THE DELAYED SHIFTING HAS HAPPENED ON CITY STREETS. THE INCONSISTENT ACCELERATION IS NOTICEABLE AT HIGHWAY SPEEDS ALONG WITH ERRATIC SHIFTING PATTERNS THAT ARE UNPREDICTABLE. THE SCARIEST THING ABOUT THIS TRANSMISSION IS ITS TENDENCY TO LURCH FORWARD WHEN I TRY TO PARK MY CAR, WHEN I AM STOPPED AT A RED LIGHT OR WHEN I START MY CAR AND HEAD OUT OF MY PARKING GARAGE.
Power train, Jun 29, 2016
JEEP IS UNSAFE TO DRIVE AND GETS WORSE AND WORSE. JUMPS AND SHIFTS ERRATICALLY, RPM'S SPIKE WHEN COMING TO STOP CAUSING VEHICLE TO JUMP AND LUNGE FORWARD, HAS ALMOST CAUSED SEVERAL ACCIDENTS ALREADY. STARTING TO SLOWLY MOVE FORWARD AFTER A ROLLING STOP FRONT TIRES BARKED AND SQUEALED AS VEHICLE WAS TAKEN OFF. FAMILY FEELS UNSAFE DRIVING THIS VEHICLE WITH 14,000 MILES AND HAS OCCURRED SINCE 1500. HAS HAPPENED AT LEAST 40 TIMES HOWEVER DATE BELOW ONLY ALLOWS ME TO CHOOSE ONE..
Power train, Jun 28, 2016
LAST SUMMER, I WAS IN THE DEALERSHIP FOR THE SECOND TIME REGARDING WHAT SEEMS TO BE A TRANSMISSION PROBLEM. THE FIRST TIME WAS A COUPLE OF MONTHS PRIOR WHEN THE EMERGENCY LIGHTS CAME ON MY DASH REGARDING, ENGINE, TRANSMISSION, ETC' AFTER THREE ATTEMPTS, OF TURNING OFF/ON MY CAR, I WAS ABLE TO FINALLY PUT MY CAR INTO GEAR AND GO. I BROUGHT THE CAR IN AND THEY PERFORMED AN UPGRADE TO THE COMPUTER SYSTEM WHICH SEEMED TO FIX THE PROBLEM. THE SECOND TIME I EXPERIENCED ANY ISSUES WITH MY CAR WAS LAST WEEK WHEN I WAS DRIVING ON THE HIGHWAY GOING ABOUT 30 MPH WHEN I ACCELERATED TO PASS ANOTHER DRIVER AND MY CAR JUST REVVED'THERE WAS NO ACCELERATION WHEN I PRESSED ON THE GAS. AS YOU COULD IMAGINE, I WAS REALLY SHOCKED BY THIS. IN ADDITION TO THESE INCIDENTS, THE CAR WILL 'JUMP' INTO GEAR'.MORE OFTEN WHEN I PUT MY CAR IN REVERSE. I HAVE HAD SEVERAL ISSUES WITH THE TRANSMISSION ON THIS VEHICLE. STARTING WITH THE LIGHTS AND ALERTS COMING ON...WHILE IN PARK, PREVENTING ME TO START THE VEHICLE, ALL THE WAY UP TO DRIVING 70 MPH AND HAVING THE ALARMS GO OFF REGARDING CHECK TRANSMISSION ISSUES AND SERVICE TRANSMISSIONS. EACH TIME WHEN THE CAR WAS IN MOTION, I WOULD PULL OVER AND THE TRANSMISSION WOULD NOT ENGAGE, EVENTUALLY, WHEN I WOULD TURN OFF THE CAR AND RESTART IT, IT WOULD WORK WITHOUT A PROBLEM....UNTIL THE NEXT TIME. QUITE OFTEN, I WOULD ACCELERATE ONLY TO STAND STILL AND HEAR THE ENGINE REVVING. THESE RECURRING TRANSMISSION ISSUES ARE MAKING IT DIFFICULT FOR ME TO BE A DEVOTED JEEP CUSTOMER AS I NO LONGER FEEL SAFE IN THIS VEHICLE!
Power train, Jun 27, 2016
2015 JEEP CHEROKEE TRANSMISSION FAILED TO PROVIDE FORWARD MOTION AFTER INITIAL ACCELERATION DURING LEFT HAND TURNS WITH ONCOMING TRAFFIC, RESULTING IN NEAR COLLISION ON MULTIPLE OCCASIONS (11). THE CONDITION PRESENTS ON ANY/ALL ROAD TYPES AND CONDITIONS WHEN TURNING LEFT AND OCCASIONALLY WHEN PROGRESSING STRAIGHT FROM A STOPPED POSITION. ONCOMING VEHICLES HAVE HAD TO STOP TO AVOID A HEAD ON COLLISION. DEALER HAS BEEN MADE AWARE OF DEFECT AND THE VEHICLE HAS BEEN IN FOR REPROGRAMMING ON TWO OCCASIONS WITHOUT PROPER REPAIR. CURRENT MILEAGE IS 22,147 MILES
Power train, Jun 26, 2016
CAR DOES NOT TAKE OFF WHEN GOING FROM REVERSE TO DRIVE. THE CAR STAYS STATIONARY FOR ABOUT 1-2 SECS EVENTHOUGH THE GAS PEDAL IS DEPRESSED. IT IS AS IF THE TRANSMISSION IS STUCK AND WILL NOT MOVE.
Power train, Vehicle speed control, Jun 25, 2016
I PURCHASED MY JEEP AT GARDEN CITY JEEP ON 06/06/16 & THE VEHICLE TEST DROVE FINE (FOR THE 10 MINUTES I GOT TO DRIVE THE VEHICLE). UPON OWNING IT FOR A FEW DAYS I NOTICED THAT THERE WAS A WOBBLE IN THE FRONT END WHEN TRAVELING BETWEEN 0-20MPH SPECIFICALLY WHEN THE VEHICLE SHIFTED BETWEEN 1ST & 2ND GEAR WHEN GOING BOTH STRAIGHT OR MAKING A RIGHT TURN. I ALSO NOTICED VERY POOR TRANSMISSION SHIFTING PRIMARILY AT LOW SPEEDS, IN STOP & GO TRAFFIC, IN PARKING LOT (TRAVELING SLOW), WHEN REVERSING, & EVEN WHEN TRAVELING AT MODERATE SPEEDS (30-60MPH) WHEN THE VEHICLE WOULD SHIFT UP & DOWN BETWEEN 4TH, 5TH, & 6TH. THE TRANS WOULD JERK, TUG, & CLUNK INTO GEAR SOMETIMES MORE NOTICEABLE THEN OTHERS. I TOOK THE CAR TO THE DEALER & THE WOBBLE WAS FIXED. IN ADDITION THE DEALER FLASHED THE SOFTWARE ON MY TRANS & FOR THE FIRST DAY IT FELT CONSIDERABLY BETTER HOWEVER AFTER DRIVING IT FOR 2 WEEKS THE TRANS FELT VERY SLUGGISH AGAIN. THE CAR NOW JERKS BETWEEN 1ST, 2ND, & 3RD GEAR AGAIN PRIMARILY AT LOW SPEEDS OR DURING GENTLE ACCLERATION...IT ALSO SEEMS TO FEEL VERY SLUGGISH IN 4TH & 5TH GEAR WHEN THE CAR IS COASTING AROUND 30-55MPH...ANY ACCELERATION AFTER LETTING THE CAR COAST CAUSES THE TRANS TO JERK INTO GEAR. ALMOST 100% OF THE TIME NOW WHEN I AM WAITING AT A RED LIGHT, OR AM STOPPED ON THE ROAD FOR ANY REASON, & THEN NEED TO ACCELERATE UNLESS I ACCELERATE VERY AGGRESSIVELY THE CAR FEELS AS IF IT IS SHIFTING 3 TO 5 TIMES HOWEVER THE CAR IS ONLY IN 2ND OR 3RD GEAR. IT ALMOST SEEMS AS IF IT IS SHIFTING UP, UP, DOWN, UP ALL OVER THE COURSE OF 1-2 SECONDS. SOMETIMES THIS CAN BE VIOLENT ENOUGH TO JERK MY HEAD FORWARD & BACK. SEPARATELY, UPON DECELERATION THE RPMS WILL SPIKE 500-1000 RPMS WHEN LETTING IT COAST & DOWNSHIFT ON ITS OWN & THE CAR WILL ACTUALLY SPEED UP ON ITS OWN. SEPARATELY, WHEN ACCELERATING AFTER COASTING THE TRANS LAGS AND I RECEIVE NO POWER UNTIL 1-2 SECONDS EITHER.
Power train, Jun 22, 2016
TRANSMISSION HAS FAILED TWICE IN LESS THAN 100 MILES. WE ARE ON OUR THRID TRANSMISSION
Power train, Jun 22, 2016
THE ROUGH SHIFTING IN LOW GEARS IS AN ANNOYANCE THE TRANS DISENGAGING IN AN ACCELERATED LEFT TURN WAS A NEAR MISS CRASH. IT'S HAPPENED TWICE NOW AND I'VE DETERMINED THE CONDITIONS UNDER WHICH IT HAPPENS. IN BOTH CASES THE CONDITIONS HAVE BEEN THE SAME. CONDITIONS: I LIVE IN A CITY WITH HEAVY TRAFFIC. TRAVEL ON A TWO LANE ROAD TO MY HOME AND IT IS AT A CRAWLING PACE. I HAVE TO TURN LEFT INTO SUB. THERE IS OPPOSING TRAFFIC & LIMITED OPENINGS TO TURN. YOU HAVE TO "HIT IT" TO MAKE YOUR LEFT TURN BETWEEN THE OPPOSING TRAFFIC CARS (NO STOP LIGHT). WHEN YOU HIT IT, THE ENGINE REVS IN THAT LOW GEAR AND YOU ARE NOW INTO THE OPPOSING LANE AND YOU HAVE SECONDS WHERE YOU SEEM LIKE YOU'RE JUST FLOATING (NO TRANSMISSION ENGAGED) THROUGH THAT LANE. THE OPPOSING CAR IS STILL COMING AT YOU. THE TRANS FINALLY JERKS AND ENGAGES AND YOU SQUEAL YOUR TIRES TO QUICKLY GET OUT OF THE WAY AND NOT GET HIT. IT'S CLOSE ENOUGH THAT THE OPPOSING CAR BEEPS IT'S HORN AT YOU. IT'S BAD, WHEN YOU DON'T TRUST YOUR VEHICLE (ONLY 1 YEAR OLD) TO ANOTHER PERSON. I WORRY FOR THEIR SAFETY! I'M DISSATISFIED WITH THE VEHICLE ONLY BECAUSE OF THE TRANSMISSION. IF I HAD MY WAY, I'D BE GIVING IT BACK TO THE DEALERSHIP.
Power train, Jun 22, 2016
SINCE THE DATE OF DELIVERY - ON A DAILY BASIS, WHEN IN LOW GEARS, STOP AND GO CITY DRIVING, THE TRANSMISSION SLIPS, JUMPS, JERKS, AND WILL OFTEN BOG DOWN. ACCELERATION IS EXTREMELY JERKY WHEN TAKING OFF FROM A LIGHT OR TURNING A CORNER. THE VEHICLE HAS HAD AT LEAST THREE COMPUTER UPDATES TO RESOLVE THE ISSUE WITH ONLY EXTREMELY SLIGHT TO NO IMPROVEMENT. ON SEVERAL OCCASIONS I HAVE NOT BEEN ABLE TO MOVE THE VEHICLE SAFELY OUT OF THE WAY OF DANGER AS QUICKLY AND RELIABLY AS I SHOULD HAVE BEEN, ONLY NARROWLY AVOIDING AN ACCIDENT.
Power train, Electrical system, Service brakes, Engine, Jun 22, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 30 MPH, THE CHECK ENGINE AND BATTERY WARNING LIGHTS ILLUMINATED. IN ADDITION, THE 'PLACE THE VEHICLE IN PARK POSITION' WARNING MESSAGE DISPLAYED. THE VEHICLE WAS PLACED INTO THE PARK POSITION AND ANOTHER ERROR MESSAGE ILLUMINATED STATING 'PLACE THE VEHICLE IN THE DESIRED GEAR'. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS AND THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Power train, Jun 21, 2016
WHEN TAKING OFF FROM A COMPLETE STOP THE JEEP HESITATES OR HAS NO POWER TO WHEELS FOR 5- 10 SECONDS AT A TIME. WHEN PULLING OUT INTO AN INTERSECTION WE HAVE ALMOST BEEN HIT NUMEROUS TIMES BECAUSE THE VEHICLE WILL NOT MOVE. THE ENGINE REVS UP BUT NO POWER TO THE WHEELS. AND ONCE IT DOES START TO MOVE IT TAKES OFF AND GIVES YOU WHIPLASH. WE HAVE ALSO EXPERIENCED OUR TRANSMISSION GETTING LOCKED INTO AN UNKNOWN GEAR AND NOT SHIFTING UP OR DOWN. BOTH OF THESE INSTANCES HAVE HAPPENED ON HIGHWAYS AND IN CITY DRIVING. OUR DEALER REPLACED A RELAY THE FIRST TIME OUR CK ENGINE LIGHT CAME ON. THE SECOND TIME THEY REPLACED A TCM AND FLASHED OUR COMPUTER AND INSTALLED 5 SOFTWARE UPGRADES. THE THIRD TIME OUR CK ENGINE LIGHT CAME ON WHICH WAS LAST WEEK, THEY ARE NOW REPLACING OUR TRANSMISSION. THERE IS OBVIOUS NO FIX FOR THIS TRANSMISSION ISSUE AND IT'S UNBELIEVABLE THAT JEEP WOULD ALLOW THIS WELL KNOWN SAFETY ISSUE TO CONTINUE. THIS TRANSMISSION IS GOING TO GET SOMEONE HURT OR KILLED. NO DOUBT IN MY MIND. WHEN YOU PULL OUT INTO AN INTERSECTION AND HIT THE ACCELERATOR AND NOTHING HAPPENS AND THERE'S A TRACTOR TRAILER HEADED STRAIGHT FOR YOU, I'D LIKE TO KNOW WHAT JEEP RECOMMENDS YOU DO?
Power train, Jun 21, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. AFTER THE VEHICLE WAS PARKED, IT INDEPENDENTLY ROLLED BACK WITHOUT WARNING AND WAS PINNED BETWEEN THE GARAGE DOOR AND REAR OF THE VEHICLE. THE CONTACT SUSTAINED BRUISES, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN) AFTER THE FAILURE WAS EXPERIENCED. THE VEHICLE WAS TOWED TO THE DEALER FOR INVESTIGATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,700.
Power train, Jun 21, 2016
1. DELAY IN FINDING GEAR WHEN ACCELERATING ON A DOWNSLOPE CAUSE A SUDDEN BUCKING OF THE VEHICLE INTO FAR LANE OF TRAFFIC. 2. SUDDEN DOWNSHIFT ON HIGHWAY CAUSED RAPID DECELERATION IN HIGH SPEED TRAFFIC. 3. JERKY SHIFTING BETWEEN GEARS CONTINUOUSLY.
Power train, Jun 21, 2016
THE PROBLEM IS IN THE TRANSMISSION, WHEN SITTING AT A STOP LIGHT FOR INSTANT, YOU HAD BETTER KEEP YOUR FOOT ON THE BRAKE, IT WILL SOMETIMES TRY TO LURCH FORWARD, ALSO JUST SITTING AT A LIGHT YOU WILL HEAR A VERY LOUD CLUNK, LIKE IT JUST DOWN-SHIFTED, THESE TRANSMISSIONS ARE JUNK.
Power train, Electrical system, Engine, Jun 20, 2016
ON 06/04/16, AT 12,600 MILES, THE JEEP FAILED COMPLETELY ON THE FREEWAY. WE WERE DRIVING 50 MPH IN HEAVY SOUTHERN CA TRAFFIC WHEN THE 'TRANSMISSION SERVICE REQUIRED' LIGHT AND THE RED CHECK ENGINE LIGHT FLASHED ON AND WE LOST ALL POWER. THIS HAPPENED INSTANTLY AND WITHOUT ANY WARNING. WE HAD TO THROW ON THE HAZARD LIGHTS AND DODGE ONCOMING TRAFFIC TO MOVE OVER 3 LANES TO EXIT THE FREEWAY AT LESS THAN 5 MPH. THIS WAS A TERRIFYING EXPERIENCE AND WE ARE LUCKY THE JEEP DID NOT CAUSE A MAJOR ACCIDENT! THE TUSTIN JEEP DEALERSHIP DID A SOFTWARE UPDATE AND SAID IT WAS FINE. FCA HAS REMAINED ADAMANT THAT THE PROBLEM IS NOT MECHANICAL, BUT SOFTWARE RELATED AND HAVE RELEASED 3 SOFTWARE PATCHES TO DATE BUT WE SEE NO IMPROVEMENT. ONE WEEK LATER ON 06/13/16 THE TRANSMISSION WAS STILL FUNCTIONING POORLY (HARD SHIFTS, UP SHIFTING AS YOU APPLY THE BREAK DOWNHILL, ETC.) AND THEN WE HAD ANOTHER PROBLEM. THE ALARM WENT OFF WITHOUT WARNING AND WOULD NOT SHUT OFF, EVEN WHEN THE JEEP'S ENGINE WAS TURNED ON. ONLY AFTER SEVERAL MINUTES AND PUSHING EVERY BUTTON ON THE KEY MULTIPLE TIMES DID IT FINALLY STOP. WE TOOK IT TO PLACENTIA JEEP AND THEY LOOKED INTO THE TRANSMISSION AND ALARM. AFTER HAVING OUR JEEP FOR A WEEK, THEY DID YET ANOTHER SOFTWARE UPDATE FOR THE TRANSMISSION AND DISCONNECTED THE GPS. THEY EXPLAINED THAT THE GPS THAT WAS INSTALLED AT THE DEALER AFTER THE FACT WAS INTERFERING WITH THE FACTORY INSTALLED ALARM, AND THAT CAUSED THE ALARM TO GO OFF AT RANDOM. THIS IS A BIG PROBLEM BECAUSE WE WERE CHARGED $1295 EXTRA FOR THAT FEATURE AND IT IS NOW DISCONNECTED. THE DEALER ALSO FOUND THAT THE BATTERY POWER WAS BELOW HALF, AND THEY FELT THAT THE RADIO WAS PULLING FROM THE BATTERY EVEN WHEN THE JEEP IS TURNED OFF. THEY FOUND NO RESOLUTION FOR THIS PROBLEM AND ASKED US TO RETURN AFTER A WEEK OR TWO TO REASSESS THE PROBLEMS.
Power train, Jun 20, 2016
THE TRANSMISSION HAS VERY ERRATIC BEHAVIOR. WHEN TRYING TO ACCELERATE QUICKLY, LIKE WHEN YOU ARE TRYING TO GET ONTO A BUSY ROAD FROM A SIDE STREET OR TRYING TO GET ONTO THE FREEWAY, THE ENGINE REVS VERY HIGH, LIKE THE TRANSMISSION IS OUT OF GEAR. AFTER A SECOND OR TWO YOU CAN FEEL A TROUBLING CLUNK AS IT FINDS A GEAR AND LUNGES FORWARD. I'VE ALMOST GOTTEN IN A FEW ACCIDENTS BECAUSE OF THIS. IT DOESN'T RESPOND TO ME PRESSING THE ACCELERATOR THEN IT VIOLENTLY SHIFTS INTO GEAR AND LUNGES FORWARD. I HAVE ALSO HAD THIS EXPERIENCE WHEN TRYING TO SHIFT INTO DRIVE AFTER REVERSING OUR OF MY DRIVEWAY. I'VE COMPLAINED TO THE DEALER A COUPLE OF TIMES. THEY HAVE SUPPOSEDLY UPDATED THE SOFTWARE, BUT I DO NOT FEEL A DIFFERENCE. THE DEALER LIKES TO CLAIM THAT IT'S A "FEATURE" OF THE ADAPTIVE TRANSMISSION TRYING TO ANTICIPATE WHAT I WANT IT TO DO. I'D RATHER IT JUST RESPOND TO WHAT I'M DOING.
Power train, Jun 18, 2016
THE TRANSMISSION SHIFTS BACK AND FORTH WILDLY AND GOES BACK AND FOURTH IN 2-3 GEAR VERY VIOLENTLY. THEY HAVE ATTEMPTED TO FIX THIS WITH COMPUTER UPDATES BUT IT KEEPS COMING BACK ABOUT EVERY 4-6 MONTHS AND WE HAVE TO GO BACK AND HAVE THEM RESET THE COMPUTER.
Power train, Jun 17, 2016
THE VEHICLES TRANSMISSION SHIFTS VERY ROUGH, ESPECIALLY AROUND 19 TO 23 MPH. WHEN SLOWLY ACCELERATING FROM A COMPLETE STOP ON A FLAT SURFACE THE VEHICLE HESITATES FOR A SECOND BEFORE MOVING THEN JERKS. WHEN THE VEHICLE IS ON AN INCLINE AT A COMPLETE STOP THIS HESITATION IS LONGER AND THE JERK GREATER WHEN ACCELERATING. ACCELERATING WHILE THE VEHICLE IS MOVING SLOWLY ABOUT 1-2 MPH CAUSES HESITATION AND A JERK. THE DEALERSHIP HAS UPDATED THE SOFTWARE ON 3 OR 4 OCCASIONS TRYING TO CORRECT THE PROBLEM. THE DEALERSHIP TELLS ME THIS IS THE NATURE OF THE TRANSMISSION AND THERE IS NOTHING MORE THEY CAN DO AT THIS TIME.
Power train, Jun 14, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. AFTER SHIFTING GEARS, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ORDER FOR THE VEHICLE TO RESUME NORMAL OPERATION, IT HAD TO BE SHIFTED INTO PARK, TURNED OFF, AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WARNING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE VEHICLE WAS DEEMED UNSAFE TO DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000. ....UPDATED 08/08/16 *BF CONSUMER STATED IN MOST CASES IF THE CONSUMER RESTARTS TJE CAR 3-5 TIMES. IT WILL EVENTUALLY BEGIN TO MOVE. ONCE THIS OCCURS, THE CAR DOESN'T ACCELERATE AT NORMAL SPEED. UPDATED 6/14/18*JB
Power train, Seats, Engine, Jun 9, 2016
SHORTLY AFTER BUYING MY 2015 JEEP CHEROKEE SPORT WITH THE 2.4 ENGINE AND 9 SPEED AUTOMATIC, IT BEGAN SHIFTING ERRATICALLY. IN TOWN IT WOULD HESITATE WHEN LEAVING A STOP LIGHT OR JERK VIOLENTLY WHILE CHANGING GEARS. ON THE HIGHWAY, IT WOULD NOT DOWNSHIFT ON INCLINES OR TO PASS AND MERGE WITH TRAFFIC. I HAD SEVERAL CLOSE CALLS WHERE I HAD TO ACCELERATE BUT NOTHING HAPPENED WHEN PUTTING THE PEDAL TO THE FLOOR. THIS HAS BEEN IN THE SHOP FOUR TIMES JUST FOR THIS PROBLEM ALONE AND AS OF THIS WRITING, IS STILL NOT ANY BETTER. IT HAS ALSO HAD OTHER PROBLEMS WITH THE THERMOSTAT AND INTERIOR. I WORK IN THE AUTOMOTIVE INDUSTRY AND KNOW FROM RESOURCES THAT THIS IS A SIMPLE FIX. FCA IS GIVING THOUSANDS OF PEOPLE THE RUNAROUND AND ANGERING DEALERSHIPS BY NOT BEING HONEST. THE 4 CYLINDER ENGINE WILL NO LONGER MEET THE REPORTED MPG IT WAS CLAIMED TO AFTER THE SHIFT PROFILES CHANGE AND THIS PUTS FCA IN A POSITION THAT VOLKSWAGEN RECENTLY DEALT WITH. MY SAFETY AND THE SAFETY OF THOUSANDS IS NOT WORTH 3 MPG. FCA IS ALSO TREATING CUSTOMERS AS IF EACH CASE IS INDIVIDUALLY UNIQUE AND IT BELITTLES THEM AS WELL AS THE MECHANICS THAT KNOW REPAIRS ARE FUTILE. I HAVE A CASE NUMBER NOW AND ANOTHER APPOINTMENT BUT IT WOULD BE BEST TO AVOID THIS VEHICLE AT ALL COSTS AND ARBITRATE. THERE SHOULD BE A FEDERAL INVESTIGATION BEFORE SOMEONE DIES IF THEY HAVEN'T ALREADY. THE THERMOSTAT FAILURE IS ALSO WIDESPREAD AND IS ONLY BEING ADDRESSES ONE AT A TIME IN FIELD CLAIMS. THIS TOO COULD LEAD TO SERIOUS DAMAGE AND EVEN FIRE WHICH HAS ALSO HAPPENED TO A FEW OF THESE VEHICLES. PLEASE HELP US BE A VOICE AND STOP THIS SERIOUS DISREGARD FOR SAFETY AND CONSUMER RIGHTS.