2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: power train
1,002 reports, newest first. Show all
Power train, Electrical system, Electronic stability control (ESC), Jun 3, 2016
THIRD TIME SAME ISSUE. 2015 JEEP CHEROKEE. WHILE VEHICLE IN MOTION SERVICE TRANSMISSION, SERVICE PARK BRAKE, MALFUNCTION INDICATOR LIGHT, D(DRIVE) FLASHING ON DASHBOARD, BARELY MADE IT UP A HILL, HAD TO PRESS ACCELERATOR ALL THE WAY TO FLOOR. VERY DANGEROUS-OTHER VEHICLES DO NOT KNOW WHAT IS HAPPENING. OCCURED 2 TIMES IN 2WEEKS AFTER SOFTWARE UPDATED. NOT MANY REGRETS IN MY LIFE BUT BUYING THIS VEHICLE TOPS THE LIST.
Power train, Jun 2, 2016
INTERMITTENT ROUGH SHIFTING, SLAMMING INTO GEAR DURING UPSHIFT FROM 2ND TO 3RD GEAR. HAPPENS RANDOMLY, FROM MOVING IN A PARKING LOT AT 10MPH TO PASSING ON THE INTERSTATE. THE GEAR SLAM IS SO INTENSE IT FEELS LIKE I'VE BEEN REAR-ENDED.
Power train, Jun 2, 2016
TRANSMISSION WILL INTERMITTENTLY SHIFT ERRATIC. STARTING OUT FROM A STOP IT WILL HAVE A DIFFICULT TIME STARTING TO MOVE WITH THE ACCELERATOR PRESSED, THEN 1 OR 2 SECONDS LATER IT WILL DOWN SIFT TO FIRST GEAR CAUSING THE VEHICLE TO LURCH FORWARD IN AN UNCONTROLLED MANNER. I HAVE ENDED UP IN THE WRONG LANE BECAUSE OF THIS. ALSO AT INTERSECTIONS IT CAUSES CONFUSION WHEN TRYING TO GO IN TURN WITH OTHER VEHICLES BECAUSE THEY THINK YOUR YIELDING WHEN THE VEHICLE WON'T MOVE BUT THEN IT LURCHES ABRUPTLY INTO A NEW COLLISION.
Power train, May 31, 2016
I AM AT A STOP SIGN WITH CROSS TRAFFIC THAT DOESN'T STOP, WITH A MPH LIMIT OF 50, THERE'S A GAP BIG ENOUGH FOR ME TO GO THROUGH THE INTERSECTION. I PUT MY FOOT ON THE GAS PEDAL, JEEP SLOWLY ADVANCES FORWARD BUT NOT ENGAGING INTO THE CORRECT GEAR, IT'S STARTING OUT IN 3RD GEAR! WHEN IT SHOULD BE SHIFTED INTO 1ST, COASTING THROUGH THESE LANES OF ONCOMING TRAFFIC, I AM ROCKING BACK & FORTH IN MY SEAT SAYING 'COME ON JEEP, SHIFT! LET'S GO!' AS I LOOK TO MY LEFT & RIGHT & SEE CARS GETTING CLOSER TO ME, MY HEART BEATS A LITTLE QUICKER AT THIS POINT, ESPECIALLY WHEN MY 2 YEAR OLD SON IS IN THE CAR WITH ME. FINALLY HALF WAY THROUGH THE INTERSECTION JEEP DROPS DOWN HARD INTO1ST GEAR FROM 3RD GEAR & BOOM WE ARE OFF, WHIPLASH, SOUNDS OF A TRANSMISSION FALLEN TO THE GROUND, HEART BEATING SO FAST IT'S GOING TO EXPLODE BUT WE GET ACROSS THE ROAD IN THE NICK OF TIME OF THE ONCOMING TRAFFIC! SAME SCENARIO HAS HAPPENED SEVERAL OTHER TIMES, I COULD GO ON WITH STORIES BUT I THINK YOU GET THE PICTURE.THIS HAPPENS SO MUCH THAT I DON'T KNOW WHAT TO DO.THE DEALERSHIP THAT I HAVE GONE TO, OF COURSE, CAN'T DUPLICATE MY ISSUE BUT THEY'RE TOLD THAT THIS IS A COMMON COMPLAINT THEY'VE BEEN RECEIVING FROM OTHER CHEROKEE OWNERS. I'VE ALSO HAD THE SOFTWARE UPDATES DONE. I DID GET A RECALL NOTICE FOR POSSIBLE INCORRECT INFO. IN THE USER GUIDE/OWNER'S MANUAL REGARDING FLAT TOWING VEHICLES WHICH MAY RESULT IN VEHICLE SHAKE WHILE FLAT TOWING OVER ROUGH ROADS.THIS IS RECALLED BUT A TRANSMISSION ISSUE ISN'T? JEEP CLAIMS THAT THEY DEPEND ON THE SATISFACTION OF THEIR CUSTOMERS FOR THE SUCCESS OF THEIR BUSINESS & ARE CONSTANTLY MONITORING THE QUALITY OF THEIR PRODUCTS & LOOKING FOR WAYS TO IMPROVE THEIR VEHICLES, EVEN AFTER THEY ARE SOLD. I AM NOT ASKING FOR ANYTHING EXCEPT FOR THIS ISSUE TO BE RESOLVED. I KNOW JEEP HAS ACKNOWLEDGED THIS ISSUE BUT I WOULD LIKE TO HAVE JEEP COME UP WITH A SOLUTION.
Power train, May 17, 2016
THIS VEHICLE DOES NOT SHIFT PROPERLY. IT HAS BEEN THROUGH MULTIPLE REPROGRAM AND RELEARN EVENTS FOR THE TRANSMISSION. IT DOES NOT KNOW HOW TO SHIFT DOWN FROM 3RD GEAR AT A ROLLING STOP, AND STAYS STUCK IN THIRD GEAR UPON ACCELERATION. MOVING INTO TRAFFIC, THIS CAUSES A CONCERN, AS THE VEHICLE IS NOT ACCELERATING PROPERLY. THIS CAUSES THE DRIVER TO FLOOR THE ACCELERATOR, WHICH CAUSES A HIGH RPM, AND CLUNKY SHIFT TO 1ST GEAR. THEN THE CAR PULLS AWAY WITH A LOT OF TORQUE STEER AND A JERKING MOTION. THIS OCCURS ON A INCLINED DRIVEWAY AS WELL, CLUNKING INTO 1ST GEAR FROM 3RD. IT IS AN UNSAFE TRANSMISSION. IT DOES NOT HAVE A PREDICTABLE DRIVELINE RESPONSE.
Power train, May 16, 2016
TOOK VEHICLE IN FOR FIRST OIL CHANGE AFTER PURCHASING IT IN JAN 2015 AND WAS TOLD I NEEDED TO HAVE THE TRANSMISSION REPLACED. TRANSMISSION WAS REPLACED AND SINCE THEN I HAVE EXPERIENCED LONG DELAYS IN ACCELERATION AND EXTREMELY HARD SHIFTS. THESE ARE INTERMITTENT, BUT HAPPEN MORE OFTEN THAN NOT. HARD SHIFTS ARE MOSTLY EXPERIENCED ON THE LOWER GEARS (1-4), AND CAN BE VIOLENT AT LOWER SPEEDS OR WHEN SHIFTING FROM REVERSE TO DRIVE (OR THE OPPOSITE). THE 4WD UNAVAILABLE LIGHT CAME ON SHORTLY AFTER THE TRANSMISSION WAS REPLACED, ON A COUPLE OF OCCASIONS (ALL WHILE DRIVING). HAVE TAKEN THE VEHICLE TO THE DEALERSHIP MULTIPLE TIMES AND HAVE BEEN TOLD THEY CAN FIND NOTHING WRONG AND THAT'S NORMAL TRANSMISSION BEHAVIOR. I AM NOW DEALING WITH THE HARD SHIFTS AND ACCELERATION LAG ON A DAILY BASIS.
Power train, May 14, 2016
WHILE DRIVING AT HIGHWAY SPEEDS, THE TRANSMISSION WOULD NOT SHIFT FROM 7TH GEAR.PULLED OVER AND TURNED THE CAR OFF FOR A FEW MINUTES. WHEN RESTATING THE CAR, PROBLEM WENT AWAY, BUT THEN HAPPENED AGAIN IN THE SAME SITUATION 20 MINUTES LATER. TOOK IT IMMEDIATELY TO THE DEALER AND THEY RE-FLASHED TCM & PCM AND DID A QUICK LEARN. ALL SEEMED GOOD, BUT A FEW WEEKS LATER, THE CAR STARTED HARD SHIFTING IN LOW GEARS AND REVERSE. WHEN COMING TO A SLOW STOP AND ACCELERATING, THE CAR WILL TAKE A FEW SECONDS TO GET THE RPM'S UP AND THEN LUNGE FORWARD AS IT CATCHES THE GEAR. WENT BACK TO THE DEALER AND THEY DID THE SAME AS BEFORE, TCM, PCM AND QUICK LEARN. A FEW DAYS LATER, THE SAME PROBLEM STARTED HAPPENING AGAIN. DEALERSHIP SAYS ALL SOFTWARE IS UP TO DATE AND HAVE NO OTHER IDEAS TO FIX THE ISSUE. DEFINITELY A SAFETY CONCERN, ESPECIALLY WHEN MAKING LEFT TURNS FROM CLOSE TO A STOP (IE. LEFT TURN YIELD LIGHTS).
Power train, May 14, 2016
PURCHASED VEHICLE 1/2015 AT 8000 MILES TOOK IN FOR OIL CHANGE , UPDATE FOR RECALL ON RADIO AND SOFTWARE UPDATE FOR TRANSMISSION DUE TO SHIFTING HARD. WAS TOLD IF UPDATE ON TRANSMISSION DID NOT TAKE WOULD NEED A NEW TRANSMISSION. WHEN SLOWING DOWN I HAVE TO COME TO A COMPLETE STOP AND WAIT FOR CAR TO DROP INTO FIRST GEAR BEFORE ACCELERATING. IF I DON'T AND JUST YIELD BETWEEN 10MPH AND 2MPH AND TRY ACCELERATE CAR HESITATES ABOUT 5 SECONDS BEFORE IT MOVES FORWARD. THIS IS VERY SCARY WHEN TRYING TO MERGE ONTO A HIGHWAY. IF I'M ON ON RAMP AND HAVE TO STOP I NEARLY GET REAR-ENDED AND IF I MERGE AND CAR HESITATES CARS ARE QUICKLY MOVING TO OTHER LANE TO AVOID HITTING ME
Power train, May 11, 2016
THE TRANSMISSION LUNGES WON'T SHIFT RIGHT BANGS, SOMETIMES THE RPM WILL RAISE QUITE A BIT THEN BANG INTO GEAR IT JURKY WHEN SHIFTING SOMETIMES THE RPM WILL RAISE TO ALMOST 3000 BEFOR SHIFTING.THE JEEP HAS 11500 MILES ON IT I HAD THE JEEP INTO THE DEALER AFTER FIRST COUPLE MONTHS OF OWNERSHIP I HAVE HAD IT TO THE DEALER ABOUT 4 OR 5 TIMES FOR THIS PROBLEM LAST MONDAY WAS THE LAST TIME RIGHT NOW I HAVE A JEEP CUSTOMER REP AND SHE WANTS ME TO TAKE IT BACK IN WEDNESDAY MAY 18 TO HAVE A TECH RID ALONG AGAIN THE DEALER SAYS THEY KNOW ABOUT THE PROBLEMS BUT THEIR IS NOTHING THEY CAN DO UNTIL CHRYSLER HAS FIXES FOR THE TRANSMISSION. THIS VEHICLE IS NOT SAFE.
Power train, Vehicle speed control, May 7, 2016
HAVE HAD SEVERAL TRANSMISSION ISSUES AND I FEEL UNSAFE IN MY VEHICLE. TRANSMISSION SHAKES WHEN ACCELERATING FROM A LOW GEAR; TRANSMISSION STICKS WHEN TRYING TO ACCELERATING (LEAVING ME IN DANGEROUS TRAFFIC SITUATIONS); TRANSMISSION SHIFT HARD WHEN DRIVING IN THE CITY.
Power train, May 4, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE TRANSMISSION SLIPPED GEARS VIOLENTLY. THE FAILURE BECAME PROGRESSIVELY WORST. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS BEING DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
Power train, Apr 25, 2016
TRANSMISSION SHIFTING ISSUES. SHIFTING OUT OF A STANDSTILL THROUGH THE FIRST FEW GEARS IS EXTREMELY ROUGH. OCCASIONAL LURCHING DURING DOWNSHIFTING. SPENT 6 WEEKS AT DEALERSHIP AND WAS TOLD THERE WAS NOTHING WRONG "THAT'S JUST HOW A 9SPEED TRANSMISSION FEELS". CANNOT BE CORRECT. THIS FEELS UNRESPONSIVE AND DANGEROUS AT TIMES. VERY UNHAPPY. ISSUE HAS BEEN ONGOING SINCE THE CAR WAS PURCHASED IN DEC. 2014
Power train, Apr 25, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE PARKED AND THE ENGINE TURNED OFF, THE VEHICLE ROLLED INDEPENDENTLY OVER A HILL AND JUMPED THE CURB AND CRASHED INTO A DITCH. THE VEHICLE WAS OCCUPIED WITH A FRONT SEAT PASSENGER, WHO SUSTAINED INJURIES TO BOTH LEGS AND NECK THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FRONT END DAMAGES WERE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,891. UPDATED 08/02/16*LJ *TR
Power train, Apr 21, 2016
THE TRANSMISSION JERKS SOMETIMES UPON STARTING; LOSES POWER AT TIMES GOING UP HILL; SEEMS TO DECELERATE OR BE OUT OF THE RIGHT GEAR. IT MAY ALSO LOSE POWER WHEN MAKING A TURN INTO TRAFFIC WHEN YOU PUT THE FOOT ON THE ACCELERATOR. IT DOES NOT SEEM TO SHIFT GEARS SMOOTHLY AT TIMES. IT IS SCARY WHEN YOU ARE TRYING TO ACCELERATE AND IT LOSES POWER.
Steering, Power train, Electrical system, Apr 18, 2016
VEHICLE SURGES FORWARD AFTER A STOP AT NUMEROUS & UNPREDICTABLE TIMES SINCE PURCHASE. THIS IS VERY DANGEROUS! TRANSMISSION HAS BEEN REPLACED & CONTINUES TO DO THIS. THERE IS NOT ANY PREDICTABILITY AS TO WHEN THIS WILL OCCUR. HAVE HAD VEHICLE IN FOR SERVICE 6 TIMES & THEY WERE 'UNABLE TO DUPLICATE CONCERN'. I WOULD NOT BE BRINGING MY VEHICLE IN IF I DIDN'T HAVE A CONCERN! I HAVE NEVER HAD AS MANY ISSUES WITH A NEW VEHICLE AS I HAVE HAD WITH THIS ONE! VEHICLE LURCHES/JERKS/ROCKS WHEN SHIFTING FROM FORWARD TO REVERSE & REVERSE TO FORWARD--DOESN'T ALWAYS ENGAGE IMMEDIATELY. VEHICLE HAS REVVED WITH ACCELERATION, WOULD NOT GO FORWARD & THEN SUDDENLY SURGED FORWARD SEVERAL TIMES. PULLS TO THE RIGHT ON LEVEL SURFACE. VEHICLE ROLLS FORWARD AFTER BRAKING AS BRAKES DON'T ALWAYS GRAB. AFTER A STOP, CAR ROLLS FORWARD. MANY ISSUES WITH RADIO JUMPING AROUND ON OWN & SKIPPING PRESET STATIONS, VOLUME CONTROL, & SPEAKERS HAVE GONE IN & OUT AT RANDOM. HANDS FREE CELL PHONE DOESN'T ALWAYS WORK. NAVIGATION SCREEN HAS GONE BLANK/BLACK WHILE CAR STILL RUNNING. I HAVE HAD A VERY LOUD ALARM GO ON FROM NAVIGATION SCREEN FOR UNKNOWN REASON. I RECEIVED AN ASSEMBLY 'IGNITION ON' WARNING AFTER I TURNED CAR OFF. CAR WOULDN'T START AFTER 3 TRIES, THEN STARTED. AS YOU CAN SEE, THE ONE CONSISTENT THING IS THE SURGING FORWARD, BUT ALWAYS SOMETHING NEW & DIFFERENT, ALSO.
Power train, Apr 15, 2016
THE VEHICLE HAS HAD SHIFTING ISSUES. WHILE DRIVING IT WILL BEGIN TO JERK LIKE IT WANTS TO SHIFT ON ITS OWN. THE MOST RECENT AND TERRIFYING INCIDENT WAS TODAY AS I WAS ATTEMPTING TO CROSS FOUR LANES OF HIGHWAY. THE VEHICLE WAS NOT WANTING TO SHIFT OR ACCELERATE AND IT WAS JERKING AGAIN. I'VE TAKEN IT IN ONCE BEFORE FOR THIS ISSUE AND THE DEALERSHIP CAN NOT FIND ANYTHING WRONG BECAUSE THEY CAN NOT DUPLICATE THE CODES. THIS IS A SERIOUS SAFETY CONCERN FOR ALL BUT ESPECIALLY MYSELF, AS I HAVE TO CROSS THIS HIGHWAY DAILY.
Power train, Apr 14, 2016
CAR SOFTWARE WAS UPDATED, NOW WHEN MY CAR DOES NOT SHIFT GOING UP HILLS , IT LOSES POWER MAKING A TURN FROM A STOPPED POSITION, AND IT LUNGES OCCASIONALLY WHEN STOPPING IN TRAFFIC.
Power train, Apr 11, 2016
WE HAVE HAD OUR JEEP INTO DEALER 4 TIMES NOW FOR THE TRANSMISSION NOT BEING RIGHT. THE FIRST TIME WITH 5500 MILES ON IT. IT HAS ISSUES WITH HESITATION WHEN TRYING TO GET ON FREE WAY. SOMETIMES IT WILL GET UP TO SPEED OTHER TIMES IT HAS A DELAY VERY SCARY. 8 HAVE ALSO EXPERIENCED IT REV OUT 3600 RPM FOR NO REASON. IT ALSO HAS A DELAY IN SHIFTING FROM A STOP ON A HILL. WHEN YOU GIVE IT GAS IT GOES BUT NOT BEFORE IT LUNGES FORWARD. VEHICLE SHIFT ROUGH OR LUNGES INTERMITTENT THAT WHAT IS SO SCARY ABOUT THIS VEHICLE YOU HAVE NO IDEA WHEN IT IS GOING TO DRIVE PROPERLY. EACH TIME AT THE DEALER THEY WERE UN ABLE TO VERIFY PROBLEM UNTIL THIS LAST TIME. TECH WENT ON TEST DRIVE AND WHEN MERGING ON FREEWAY DID EXPERIENCE HESITATION. ALSO SERVICE ADVISOR EXPERIENCED THE LUNGING WHEN HE PULLED VEHICLE UP FOR US. HOWEVER HIS EXPERIENCE DOESN'T MATTER SINCE HE IS NOT A TECH.
Power train, Other or unspecified, Apr 11, 2016
PROBLEM 1: PARKED CAR IN GARAGE - WENT TO RESTART & PUT IN REVERSE NUMEROUS ERROR MESSAGES WHICH SAID CANNOT ENGAGE 4WD, CHECK ENGINE, CHECK TRANSMISSION; RESTART AND PUT IN REVERSE AGAIN; EACH TIME I RESTARTED AS INSTRUCTED AND PUT IN REVERSE TRANSMISSION JERKED HARD. STARTED 3 TIMES EACH TIME THE SAME RESPONSE. CALLED DEALER WHO SENT 2 MECHANICS - TAKEN TO DEALERSHIP; CAR NOW NEEDS NEW TRANSMISSION. PROBLEM 2: HORN GOES OFF FOR NO APPARENT REASON WHILE DRIVING. DOES NOT STOP WHEN VEHICLE SHUTS OFF. SERVICED THREE TIMES BY DEALERSHIP (COMPUTER UPDATES AND PART). DON'T KNOW IF LAST FIX WORKED SINCE THE CAR IS NOW DISABLED DUE TO TRANSMISSION.
Power train, Apr 10, 2016
MY CHEROKEE HAS NEVER DRIVEN 100% SINCE THE FIRST DAY I GOT IT. IT HESITATES AND JERKS FORWARD WHEN INITIALLY ACCELERATING, JERKS TO A STOP OR WHEN PARKING AND SHAKES WHEN INITIALLY STARTING THE CAR AND VIBRATES. OVER THE LAST 6 MONTHS THE CAR HAS COMPLETELY DIED ON ME TWICE, THE SECOND TIME BEING JUST THIS MORNING. IT IS A BRAND NEW CAR; THERE IS NO REASONABLE EXPLANATION AS TO WHY THIS IS HAPPENING OTHER THAN THE NEW 9 SPEED TRANSMISSIONS THAT CHRYSLER PRODUCED ARE INSUFFICIENT AND HAVE NOT BEEN THOROUGHLY TESTED BEFORE PUTTING CONSUMERS BEHIND THE WHEEL. THE CARS BATTERY LIGHT FLASHED ON MY DASHBOARD AND THEN THE CAR SLOWED TO A STOP AND COMPLETELY CUT OFF. THE DASH TOLD ME TO PUT MY CAR IN PARK AND THEN SHIFT BACK TO DRIVE BUT I COULDN'T DO ANYTHING. THERE IS NO WAY THE BATTERY OR ENGINE IS AN ISSUE SO I HAVE NO IDEA WHAT IS CAUSING THIS PROBLEM OTHER THAN A FAULTY COMPUTER IN THE CAR. I HAVE HAD THE SOFTWARE UPDATED AND FLASHED AND YET HERE WE ARE AGAIN HAVING THE SAME PROBLEM THAT SEEMS TO PUZZLE THE SERVICE DEPARTMENT. THEY HAVE GIVEN ME A LAUNDRY LIST OF BOLOGNA REASONINGS AS TO WHY THE CAR DRIVES THE WAY IT DOES AND WHY THIS AND THAT ARE HAPPENING BUT YET NO FIX FOR THEM. IT IS ABSOLUTELY INSANE TO ME THAT BECAUSE THERE HAVE BEEN NO SIGNIFICANT INJURIES OR DEATHS DUE TO THESE TRANSMISSION ISSUES THAT NO RECALL OR ANYTHING HAS BEEN RELEASED. I HAVE DONE MY FAIR SHARE OF RESEARCH ON TRANSMISSION ISSUES IN THE 2015 CHEROKEES AND HAVE SADLY FOUND 100'S OF COMPLAINTS FROM CONSUMERS YET STILL NO SOLID FIX OR ANSWER TO THESE PEOPLES PROBLEMS. HOW CHRYSLER IS GETTING AWAY WITH THIS BLOWS MY MIND. THESE CARS ARE VIRTUALLY DEATH TRAPS JUST WAITING TO HAPPEN. I DON'T FEEL SAFE DRIVING THIS CAR ANYMORE AND SOMETHING NEEDS TO BE DONE.
Power train, Apr 9, 2016
FROM A STOP, YOU PUSH GAS WITH NO RESPOSE, THEN YOU REACH A POINT WHERE IT FINALLY TAKES OFF, THIS HAS CAUSED OTHER DRIVERS TO BRAKE WHEN MAKING A TURN INTO THEIR LANES. WHILE DRIVING, AND ATTEMPTING TO PASS, YOU PUSH ON THE GAS, NO RESPONSE UNTIL YOU REACH THE POINT WHERE IT TAKES OFF. SOMETIMES I HAVE TO RETURN TO MY LANE BECAUSE TRAFFIC HAS REACHED ME CAUSING UNSAFE CONDITION, AND CAUSING OTHERS IN THAT LANE TO BRAKE TO AVOIDE HITTING ME. WHILE HIGHWAY DRIVING, THE TRANNY RUMBLES AND IS SLUGGISH TO ACCERLERATE, SEEMS TO BE 7TH GEAR, YOU KEEP PUSHING PEDAL DOWN UNTIL YOU ARE FINALLY SHIFTED INTO PASSING GEAR. WHEN PUTTING IN PARK, A SECOND GOES BY AND YOU HEAR A LOUD CLUNK. DEALER REPORTS THESE ISSUES TO BE NORMAL FOR THE 9 SPEED TRANNY, WE DID SOFTWARE UPDATE. NO CHANGE! SOMETIMES WHEN YOU TAKE YOUR FOOT OFF THE GAS, THE CAR ACCERATES ON ITS OWN .... ALMOST LIKE IT DOWN SHIFTED AND THE GEAR RATIO MADE IT TAKE OFF. THIS HAS CAUSED ME TO ALMOST REAR END OTHERS. KBB HAS MANY SIMILAR COMPLAINTS. NOTICED ALL OF THESE ISSUE AFTER OWNING THE VEHICLE FOR 3 MONTHS, ABOUT 4K MILES ON THE VEHICLE.
Power train, Apr 5, 2016
SERVICE TRANSMISSION WARNING LIGHT COMES ON UNDER NORMAL DRIVING, THEN TRANSMISSION 'DISENGAGES', LEAVING NO POWER. MUST COAST TO THE SIDE OF THE ROAD. THIS HAS HAPPEN TWICE ON A FREEWAY. TRANSMISSION HAS BEEN SERVICED TWICE, INCLUDING A NEW 'FLASH' OF THE SOFTWARE. IN FOR A THIRD TIME NOW.
Power train, Electrical system, Mar 24, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD A PINCHED WIRE. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS PREVIOUSLY TAKEN TO THE DEALER TO BE SERVICED FOR A CUSTOMER SATISFACTION CAMPAIGN FOR THE TRANSMISSION CONTROL MODULE AND POWER TRAIN CONTROL MODULE SOFTWARE UPDATE. APPROXIMATELY FIVE MONTHS LATER, WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE ACCELERATED INDEPENDENTLY AND THE RPMS REVVED. THE VEHICLE OPERATED PROPERLY AFTER THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS REPAIRED FIVE TIMES; HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. THE FAILURE MILEAGE WAS 20,500.
Power train, Other or unspecified, Fuel/propulsion system, Mar 18, 2016
ACCELERATES WITH APPLICATION OF BRAKE WHILE IN MOTION TURNING. VEHICLE ACCELERATES ON ITS OWN ACCORD, WHILE IN MOTION. STALLED WHILE MOVING FORWARD IN TRAFFIC. FORWARD LUNGING. MOTOR RUNS VERY ROUGH. TRANSMISSION SHIFTS ROUGHLY. MANUAL SHIFT DOES NOT ALLOW FOR MANUAL SHIFTING. MILEAGE 16/18 CITY 22/24 HIGHWAY WHICH IS BELOW AD LIMITS OF UP TO 30MPG. THIS WAS A MAJOR PURCHASING POINT FOR US. MOTOR WHINES ON PASSENGER SIDE. SMELL BURNING ANTI-FREEZE. A/C BLOWS ONLY HOT AIR. FLOOR FAN ON PASSENGER SIDE AND REAR SEAT FAN BARELY OPERATE OR ARE NON-FUNCTIONAL. DRIVER AND PASSENGER SEATS ALONG WITH VISORS THREADS FALLING APART (SEATS TO BE REPLACED IF THEY EVER COME IN, IT HAS BEEN THREE (3) MONTHS WAITING FOR PARTS). SEAL ABOVE REAR HATCH FALLING OFF - REPLACED AND FELL OFF AGAIN. RADIO HAS VERY POOR RECEPTION. NO CD OR DVD PLAYER. INSIDE OF JEEP TRAILHAWK SOUNDS LIKE A CITY BUS - EVERYTHING SOUNDS LOOSE - THIS DEVELOPED AFTER THE ENTIRE VEHICLE HAD BEEN TAKEN APART FOR NUMEROUS REPAIRS. THIS VEHICLE IS ONE LUNGE AWAY FROM SERIOUSLY INJURING OR WORSE, ONE OR MORE PARTIES.
Power train, Mar 14, 2016
VEHICLE REGULARLY HAS DELAYED SHIFTING, LOSS OF ACCELERATION, ETC. DURING REGULAR TRAFFIC CONDITIONS. THIS HAS BEEN VERY DANGEROUS ON MULTIPLE OCCASIONS DURING TRAFFIC MERGES AND CROSSINGS WITH NEAR COLLISIONS. THE TRANSMISSION ITSELF IN THE NEW CHEROKEE IS AN OVERLY COMPLICATED AND POORLY PERFORMING PRODUCT THAT FCA AND ITS DEALERS REFUSE TO FIX. IT'S ONLY A MATTER OF TIME UNTIL MY CHEROKEE'S TRANSMISSION FAILS AND/OR CAUSES AN ACCIDENT.