2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: power train
1,002 reports, newest first. Show all
Power train, Nov 6, 2015
AT 2,000 MILES THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE BEGAN SURGING AS I WOULD DECELERATE TOWARDS A STOP. IN ADDITION AS I WOULD DESCEND DOWN A HILL THE VEHICLE WOULD ACT AS IF IT WERE DOWNSHIFTING INTO MUCH TOO LOW OF A GEAR. FINALLY, WHEN I ACCELERATE OUT OF A STOP THE VEHICLE WOULD SURGE FORWARD. I OWNED THE VEHICLE 35 DAYS.
Power train, Nov 5, 2015
I HAVE HAD PROBLEMS WITH THE TRANSMISSION OF MY 2015 JEEP CHEROKEE SINCE I GOT IT. IT WILL SOMETIME NOT SHIFT GOING UP HILLS AND OVER REVS BUT WHAT IS VERY SCARY IS IT WILL SOMETIMES JUST HESITATE WHEN I PRESS THE GAS AND THEN SUDDENLY TAKE OFF WITHOUT WARNING. IF I AM PULLING OUT INTO TRAFFIC AND I PRESS THE GAS TO GO QUICKLY THE CAR SIMPLY WILL NOT GO OR IT WILL JUST GO A LITTLE AND THEN PAUSE AND I WILL BE STUCK IN THE MIDDLE OF THE ROAD. THEN IT WILL JERK AND TAKE OFF WITHOUT WARNING. I AM AFRAID TO DRIVE THIS CAR. IT IS A LEASE SO I CANNOT EVEN DO ANYTHING ABOUT IT. IF I BOUGHT IT I CAN ASSURE YOU, I WOULD HAVE GOTTEN RID OF IT BY NOW. I AM TERRIFIED TO DRIVE IT.
Power train, Nov 2, 2015
I PURCHASED MY 2015 JEEP CHEROKEE 3.6L LIMITED EDITION IN MAY SINCE THEN HAD NOTHING BUT PROBLEMS WITH THE 9 SPEED AUTOMATIC TRANSMISSION ROUGH SHIFTING AND THE FRONT AXLES CAUSING WOBBLING AT LOWER SPEED . AFTER 5 OR 6 VISITS TO THE SERVICE DEPARTMENT THEY INSTALLED A NEW TRANSMISSION AND FRONT AXLES. TWO DAYS LATER HORRIBLE NOISE WAS COMING FROM THE AXLES THE VEHICLE HAD TO BE TOWED TO SERVICE AGAIN. WHEN THE CAR WAS RETURNED TO ME IT SEEMED TO BE DRIVING FINE EXCEPT IT DID NOT SHIFT INTO 2ND GEAR AND FELT LIKE THE CAR HAS NO POWER HOWEVER IT HAS 273 HP. LESS THEN A 1000 MILES LATER THE CHECK ENGINE LIGHT CAME ON ALONG WITH A! . AFTER DIAGNOSIS THE ERROR CODE WAS POINTING TO THE TRANSMISSION CONTROL MODULE. THE SERVICE ADMINISTRATOR TOLD ME THAT THEY WOULD CLEAR THE CODE AND THE TECH WOULD DRIVE THE CAR AND IF IT DOES NOT COME BACK THE WOULD CONSIDER IT FIXED, AND NOT QUESTIONING WHY IT HAPPENED AT THE FIRST PLACE. WE FEEL COMPLETELY UNSAFE IN THIS CAR, I WISH I NEVER BOUGHT THIS VEHICLE. THIS CAR HAS 10500 MILES ON IT AND I HAD TO TAKE IT 7 TIMES TO THE DEALERSHIP. DO NOT BUY THIS TYPE OF CAR
Power train, Other or unspecified, Nov 2, 2015
INITIALLY CAR SHUTTERED WHEN COMING TO A STOP AND WAS DOWNSHIFTING. THE ENGINE START/STOP MALFUNCTION LIGHT ILLUMINATED AND THE SERVICE ENGINE MIL CAME ON AS WELL. FROM THEN ON THE CAR BEHAVED AS THOUGH IT WAS STUCK IN 3RD GEAR CAUSING A TOTAL LACK OF TORQUE/POWER WHEN ACCELERATING FROM STOPS, AND THE ENGINE RPMS WERE GOING EXTREMELY HIGH AND THE CAR WOULDN'T SHIFT. EVEN TRIED USING THE "MANUAL SHIFT" FEATURE BUT THE CAR INDICATED IT WAS SHIFTING GEARS, BUT THE RPMS DID NOT CHANGE, NOR COULD YOU FEEL THE CAR SHIFT. WHEN ACCELERATING FROM A STOPPED POSITION THERE WAS NO POWER AND THE CAR CRAWLED/STRUGGLED TO GET MOVING FORWARD. WAS ALMOST T-BONED TRYING TO TURN ACROSS ONCOMING TRAFFIC TO GET TO A PARKING LOT SO I COULD STOP. ONCE I PULLED INTO THE PARKING LOT CAR WOULD NOT GO INTO REVERSE. I PUT IT IN REVERSE, BUT THE CAR WOULDN'T GO. TURNED THE CAR OFF AND THEN ON AND EVERYTHING SEEMED TO RESET EXCEPT MIL AND CAR STARTED BEVAING NORMALLY. I TOOK THE CAR TO THE DEALERSHIP AND THEY "REFLASHED" THE PCM, TCM, AND BCM. 1 DAY LATER THE CAR SHUTTERS WHEN DOWN SHIFTING AND ERROR LIGHTS COME ON. LOSES POWER, AND 50% OF THE TIME SEEMS LIKE IT IS NOT SHIFTING GEARS. 25% OF THE TIME WON'T GO INTO REVERSE. CAR BEHAVES NORMALLY AFTER RESTARTING THOUGH THE MIL INDICATOR LIGHT REMAINS ON. USUALLY AROUND 10 MILES LATER THE WHOLE SERIES OF MALFUNCTION STARTS AGAIN, ALWAYS WHEN THE CAR IS DOWNSHIFTING BEFORE A STOP. JUST DROPPED THE CAR OFF TO THE DEALER AND THEY ARE HAVING THEIR TRANSMISSION SPECIALIST LOOK AT IT. WHEN I DROPPED IT OFF IT WAS GIVING THE SAME ERROR CODE, "IMPROBABLE ERROR" FROM THE TCM/PCM. THE LACK OF POWER TO ACCELERATE AND INABILITY TO GO INTO REVERSE MAKES THIS CAR SIMPLY UNSAFE TO DRIVE WHEN THE ERRORS OCCUR. ATTACHING FIRST REPAIR INVOICE FROM THE TCM/PCM/BCM REFLASH. WAITING TO HEAR WHAT THE TRANSMISSION SPECIALIST SAYS.
Power train, Air bags, Visibility/wiper, Oct 31, 2015
BOUGHT 2015 JEEP CHEROKEE BRAND NEW OFF THE LOT WAS SO EXCITED TO OWN MY FIRST JEEP AFTER 600 MILES TRANSMISSION FAILED AND HAD TO BE COMPLETELY REPLACED I WAS WITHOUT IT FOR 23 DAYS. AFTER I GOT IT BACK AND NOTICED THE TRANSMISSION EITHER LUNGES FORWARD WHEN MAKING A TURN OR LOOSES POWER AND REVES UP THEN ENGAGES TOOK IT BACK AND DEALER SAYS WE ARE AWARE OF PROBLEM BUT THERE IS NOT A UPDATE OR FIX FOR THAT.... I HAVE NEVER FELT MORE UNSAFE OR UNSURE ABOUT DRIVING OR TRUSTING A VEHICLE THAN I DO NOW. I HAVE BEEN BACK TO DEALER TO HAVE MANY UPDATES/RECALLS DONE AND TCM HAD TO BE REPLACED NOT JUST UPDATED... I WISH I NEVER PURCHASED A JEEP . O YEAH I ALMOST FORGOT THE WASHER FLUID LIQUID HOUSING CONTAINER IS LEAKING TOOK IT TO THE DEALER THEY SAID IT HAS A CRACK IN IT DEFECTIVE SO THEY NEED TO ORDER A NEW ONE...... UGGHH WHAT NEXT?
Power train, Oct 29, 2015
WHEN SLOWING,AFTER REMOVING FOOT FROM GAS PEDAL,BUT BEFORE APPLING BRAKES.VEHICLE LUNGES FORWARD..ALMOST HIT ANOTHER CAR IN PARKING LOT. AND AT TIMES WHEN ACCELERATING VEHICLE ENGINE REVES UP BUT DOSENT MOVE FORWARD FOR A FEW SECS..NOT GOOD WHEN TURNING LEFT IN TRAFFIC...
Power train, Vehicle speed control, Oct 28, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE DOWN SHIFTS ERRATICALLY. THE CONTACT ALSO STATED THAT WHILE ATTEMPTING TO STOP THE VEHICLE, IT BEGAN TO INCREASE IN SPEED SURGING FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS INFORMED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED . THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.......UPDATED 12/17/15 *BF THE CONSUMER STATED CHRYSLER AGREED TO PURCHASE THE VEHICLE BACK HIM. UPDATED 12/21/15. *JB.........UPDATED 01/06/16 *BF THE CONSUMER STATED THE PROBLEM WAS WITH THE 9 SPEED TRANSMISSION. IF SHIFTER ERRATICALLY IN ALL DRIVING CONDITIONS, SOMETIMES DOWN SHIFTING TO A LOW GEAR AT HIGHWAY SPEEDS AND SURGED FORWARD ON ITS OWN WHEN SLOWING DOWN FOR A RED LIGHT OR STOP SIGN. THREE UPGRADES WERE PERFORMED. HOWEVER, THE UPGRADES DID NOT CORRECT THE PROBLEM. THE CONSUMER WENT TO ANOTHER DEALER, BECAUSE THE CHECK ENGINE LIGHT KEPT ILLUMINATING, WHICH WAS DUE TO THE TRANSMISSION. THE DEALER STATED THERE WAS AN INTERNAL PROBLEM WITH THE TRANSMISSIONS. THE DEALER RECOMMENDED REPLACING THE TRANSMISSION. HOWEVER, CHRSYLER OFFERED TO PURCHASE THE VEHICLE BACK FROM THE CONSUMER, IN WHICH HE ACCEPTED. UPDATED 01/11/16.*JB
Power train, Oct 27, 2015
2015 CHEROKEE TRAILHAWK WITH 4K MILES. ON SEVERAL OCCASIONS WHEN ACCELERATING FROM A STOP THE VEHICLE DOES NOT SEEM TO WANT TO GO ANYWHERE. I ALMOST GOT INTO AN ACCIDENT. NOT A GOOD THING WHEN YOU ARE TRYING TO CROSS TRAFFIC AND YOUR VEHICLE WILL NOT ACCELERATE. I HAVE ALSO HAD VERY HARD TRANSMISSION SHIFT WHEN COMING TO A STOP THAT WILL LITERALLY THROW YOU AND THE VEHICLE FORWARD. A LOT OF PEOPLE SAY IT IS WORSE AFTER TAKING THE VEHICLE IN FOR SERVICE SO I HAVE YET TO NOTIFY THE DEALERSHIP OF THIS ISSUE. FROM WHAT I CAN TELL, THEY REALLY DO NOT KNOW WHAT TO DO. SOMEONE NEEDS TO FIGURE THIS OUT FASTER THEN WHAT IS HAPPENING NOW BECAUSE SOMEONE IS GOING TO GET KILLED OR GET SERIOUSLY HURT.
Power train, Engine, Oct 26, 2015
JEEP 2015 CHEROKEE STALLED WHILE IN MOTION IN HIGH SPEED LANE OF HIGHWAYIN HEAVY TRAFFIC. UPON RESTARTING, CAR WAS STUCK SOMEWHERE AROUND 3RD OR 4TH GEAR. ENGINE WAS SKIPPING.
Power train, Electrical system, Oct 23, 2015
JULY 31, 2015: VEHICLE TRANSMISSION OVERHEATED WARNING LIGHT CAME ON WHILE DRIVING (8-10 MILES) IN MORNING AND AGAIN IN AFTERNOON. IN PM TURNED OF VEHICLE AND RESTARTED, VARIOUS WARNING LIGHTS INCLUDING TRANSMISSION REQUIRES SERVICE WARNINGS APPEARED AND TRANSMISSION WAS STUCK IN ONE GEAR. JULY 31-AUGUSTS1 JEEP WAS AT DEALER FOR COMPLETE TRANSMISSION REPLACEMENT (APPROXIMATELY 5500 MILES). OCTOBER 5-OCTOBER 7 VEHICLE LEFT WITH DEALER DUE TO CONTINUED TRANSMISSION ISSUES WHILE DRIVING. VEHICLE PERIODICALLY CLUNKS AND JERKS FORWARD WHEN SHIFTING INTO LOW GEAR WHEN COMING TO A STOP. BECOMES CONFUSED WHEN SLOWING TO A ROLLING STOP, AND HESITATES TO TAKE OFF WHEN ACCELERATING FROM A STOP. CURRENTLY WHEN DRIVING IN DAYLIGHT THE AUTO HEADLIGHTS PERIODICALLY FLICKER ON AND OFF WHEN I DRIVE THROUGH A SHADOW AND MAKE VIEWING DISPLAYS IN DAYLIGHT PROBLEMATIC. JEEP CUSTOMER CARE SAYS THAT THEY COULD FIND NO ERROR CODES AND WITHOUT "REPLICATING THE PROBLEM" OR HAVING ERROR CODES THEY CAN'T DO ANYTHING.
Power train, Engine, Oct 22, 2015, crash
I WAS TRYING TO CONTINUE THROUGH A BUSY INTERSECTION, I PRESSED THE ACCELERATOR AND THE CAR ACTED LIKE IT WAS IN NEUTRAL. IT REVVED UP, BUT DID NOT ACCELERATE. I LOOKED DOWN AT MY GEAR SHIFT AND IT WAS STILL IN DRIVE, HOWEVER MY DASHBOARD SAID THAT THE JEEP WAS IN NEUTRAL. BECAUSE I COULD NOT CONTINUE THROUGH THE INTERSECTION, I WAS REAR ENDED BY THE PERSON BEHIND ME.
Power train, Oct 22, 2015
COMPLETED A NEW LEASE FOR A 2015 CHEROKEE 4X4 LIMITED ON 10.08. THE NEXT MORNING, THE VEHICLE WOULD NOT ACCELERATE AS I MADE A LEFT TURN INTO A FIVE LANE ROAD. I WAS ABLE TO COAST TO A LOT. DEALERSHIP TOWED IT AND WITHIN A WEEK REPLACED VALVE BODY. WHEN I PICKED UP CAR, THE CAR MALFUNCTIONED AGAIN ON THE PORTER WHO BROUGHT THE CAR TO ME- SERVICE TRANSMISSION AND BREAK LIGHTS ON AGAIN (BOTH HAPPENED WITH THE VEHICLE LOST POWER THE FIRST TIME). THEY KEPT THE CAR AND REPLACED THE TRANSMISSION CONTROL MODULE. TWO DAYS LATER, THE CAR IS MAKING A WHISTLING NOISE WHILE IN PARK- POSSIBLE BURNING SMELL COMING FROM REAR OF CARE WHERE THE NOISE IS MOST PREVALENT. WILL RETURN TO DEALER TODAY BUT VERY CONCERNED ABOUT THE SAFETY OF THIS NEW VEHICLE OF ME AND MY TWO YOUNG SONS.
Power train, Electrical system, Engine, Oct 21, 2015
I BOUGHT A 2015 JEEP CHEROKEE TRAILHAWK V6 ON 10/14/15. ON 10/16/15 WHILE DRIVING DOWN A STREET AT 45MPH, THE VEHICLE DIED. I MANAGED TO GET OFF TO THE SIDE OF THE ROAD AND AFTER A COUPLE OF ATTEMPTS IT STARTED AGAIN. THE CHECK ENGINE LIGHT WAS NOW ON AND I HAD NO ACCELERATION. I MANAGED TO DRIVE 5 MILES TO THE DEALERSHIP IN "LIMP MODE" AND DROP IT OFF FOR REPAIRS. THE LAST I HEARD ON 10/17/15 WAS THAT THEY WERE GOING TO REPLACE THE TCM AND PCM AND SEE IF THAT HELPS, IT IS NOW 10/21/15 AND I DO NOT HAVE AN UPDATE.
Power train, Oct 17, 2015
THERE HAVE BEEN 2 INCIDENTS WITHIN 6 MONTHS WHERE UPON ACCELERATION ONTO A HIGHWAY FROM AN ON-RAMP, THE VEHICLE WILL SUDDENLY LIGHT UP DIFFERENT WARNING LIGHTS IN THE DASH STATING THAT THE 4WD IS NOT FUNCTIONING, THE AUTO STOP/START IS INACTIVE, AND THE VEHICLE WILL NO LONGER BE ABLE TO ACCELERATE NO MATTER HOW MUCH YOU PRESS ON THE GAS. THE CAR STARTS RUNNING AT VERY HIGH RPMS, AROUND 4,000-5,500 RPMS, BUT WILL NO LONGER ACCELERATE PAST 40 MPH. THERE IS NO MORE POWER BEING DRIVEN TO THE ENGINE, THE RPMS ARE STUCK AT HIGH REVOLUTIONS, AND YOU ARE NOT ABLE TO ACCELERATE. THIS OCCURRED AS SOON AS THE VEHICLE ENTERED A BUSY HIGHWAY, AND IMMEDIATELY LOST ACCELERATION POWER. THIS IS A SERIOUS SAFETY RISK, AND IT HAS HAPPENED TO MANY OTHER PEOPLE WITH THE SAME VEHICLE AS REPORTED ON CARCOMPLAINTS.COM ANOTHER ISSUE THAT IS A SAFETY RISK IS WHEN ATTEMPTING TO ACCELERATE FROM A STOPPED POSITION, THE TRANSMISSION WILL NOT ACCELERATE BUT WILL HESITATE FOR A FEW SECONDS, THEN ROUGHLY JERK INTO GEAR AND TAKE OFF. THIS IS ALSO A SAFETY RISK BECAUSE WHEN THE CAR DOES NOT ACCELERATE, YOUR FIRST REACTION IS TO PRESS ON THE GAS PEDAL MORE, BUT WHEN THE TRANSMISSION FINALLY SHIFTS INTO GEAR, IT ACCELERATES WAY TOO FAST BECAUSE OF THE AMOUNT OF POWER YOU WERE GIVING THE GAS PEDAL. THIS HAPPENS CONSTANTLY. CHRYSLER HAS TAKEN NO INTEREST IN SOLVING THESE ISSUES, AND WE HAVE ALREADY HAD A NEW ENGINE AND TRANSMISSION INSTALLED IN THIS YEAR OLD CAR, BUT NONE OF THE ISSUES HAVE BEEN RESOLVED THROUGH THIS, BUT HAVE ACTUALLY GOTTEN WORSE. THIS CAR IS NO LONGER RELIABLE, OR SAFE TO DRIVE, AND IT IS UNACCEPTABLE. THESE TRANSMISSION ISSUES WILL CAUSE ACCIDENTS, AS THE LOSS OF ACCELERATION AND POWER MAKE BEING ABLE TO MANEUVER ON THE ROADS OR THE HIGHWAY A SEVERE RISK. I HAVE ALL SERVICE RECORDS FOR THIS VEHICLE UPON REQUEST.
Power train, Oct 17, 2015
BOUGHT THE CAR NEW IN JAN. 2015. NOTICED FIRST ISSUE IN JUNE 2015 WHEN IT HAD NO POWER GOING UP A STEEP HILL. END OF JUNE CHECK ENGINE LIGHT CAME ON AND START/STOP UNAVAILABLE. TOOK IT BACK TO THE DEALER AND WAS TOLD IT NEEDED A NEW TRANSMISSION. IT HAD 9,000 MILES AT THIS POINT. GOT CAR BACK AND IMMEDIATELY NOTICED PROBLEMS WITH ACCELERATION. CAR WILL NOT ACCELERATE PROPERLY FROM A STOP. I HAVE ALMOST BEEN T-BONED NUMEROUS TIMES D/T PULLING OUT INTO TRAFFIC FOR A TURN AND HAVING NO POWER. ALSO WILL ACCELERATE WHEN TRYING TO BRAKE. CAR RETURNED TO DEALER, TOLD THEY COULD NOT DUPLICATE. CAR CONTINUED TO HAVE SAME ISSUES AS WELL AS LOSS OF POWER WHEN GOING UP INCLINES. TOOK BACK INTO DEALER. THEY PUT A RECORDING DEVICE ON THE CAR TO MONITOR WHAT IT WAS DOING WHEN I WAS HAVING THE ISSUES. CAR ALSO STARTED GOING FORWARD WHEN I WOULD PUT IT INTO REVERSE. JUST HEARD BACK FROM THE DEALERSHIP ABOUT THE CAR. IT NEEDS ANOTHER NEW TRANSMISSION. I AM DONE WITH THIS CAR. PRETTY SURE IT QUALIFIES AS A LEMON UNDER OHIO LAW. THEY WILL BE BUYING THIS CAR BACK FROM ME. OBVIOUSLY THE DEFECT CANNOT BE CORRECTED. IT IS A HUGE SAFETY ISSUE.
Power train, Air bags, Oct 16, 2015
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HORN FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY DIAGNOSED THAT THE AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,700. UPDATED 02/12/16*LJ THE CONSUMER STATED TWO LOWER GEARS IN THE TRANSMISSION FAILED. THE MANUFACTURER IS BUYING THE VEHICLE BACK, AS THE SECOND TRANSMISSION WAS BEGINNING TO EXHIBIT PROBLEMS. UPDATED 03/08/16.*JB
Power train, Engine, Oct 16, 2015
WHILE APPLYING THE BRAKES IN AN ATTEMPT TO STOP THE VEHICLE, THE VEHICLE SLOWS DOWN TO APPROX. 20MPH AND THEN ACCELERATES ON ITS OWN.
Power train, Oct 15, 2015
I WAS DRIVING TO WORK, THE VEHICLE HAD ONLY 800 MILES ON IT AND BOTH THE "MALFUNCTION INDICATOR LIGHT" AND THE AUTO STOP/START LIGHT CAME ON. WHEN I STOPPED AT A STOP SIGN, THE AUTO STOP/START MADE A WARNING NOISE AND A MESSAGE CAME UP SAYING "AUTO STOP START NOT AVAILABLE HAVE IT SERVICED". IT CONTINUES TO DO THIS. WHEN DRIVING DOWN A STEEP HILL THE CAR RACES AS IF IT ISN'T GOING TO SLOW DOWN AND TWICE WHILE CLIMBING A STEEP HILL THE VEHICLE HAD NO POWER, I COULDN'T GET THE VEHICLE TO GO ANY FASTER NO MATTER HOW HARD I PUSHED DOWN ON THE ACCELERATOR. IN THESE INSTANCES, THE RPMS GO AS HIGH AS 4000 AND STAY THERE AND DON'T DECREASE. TWICE I HAVE HAD TO PULL OVER AND SHUT THE CAR OFF TO STOP THIS AND "RESET" THE VEHICLE (WHICH THE MECHANIC OF THE DEALERSHIP TOLD ME TO DO). THE INSTANCES WHERE THE AUTO STOP/START WARNING COMES ON ARE WHEN I STOP AT A STOP SIGN AND WHEN I AM DRIVING ON RELATIVELY FLAT ROAD GOING BETWEEN 30 & 40 MPH. THE "RACING" OCCURS GOING DOWNHILL BETWEEN 50 & 60 MPH.
Power train, Engine, Oct 15, 2015
I BOUGHT MY CAR 3/29/2015. MY CAR HAS BEEN IN THE SHOP 4 TIMES IN THE 6 MONTHS SINCE I HAVE BOUT IT. IT HAD THE TRANSMISSION VALVE REPLACED, THE HARNESS REPLACES, AND AFTER ALL OF THAT STILL DID NOT FIX ANYTHING. MY CAR IS CURRENTLY HAVING A NEW TRANSMISSION PUT IN ( ONLY HAS 5,000) MILES ON IT! SO MANY COSTUMERS ARE HAVING THE SAME ISSUES WITH THEIR 2015 CHEROKEES, THEY ARE UNSAFE AND HAVE CAUSED MANY ACCIDENTS FROM TRANSMISSION FAILURES. THEY NEED TO BE RECALLED!!!
Power train, Structure, Oct 8, 2015
BOUGHT 2015 JEEP CHEROKEE TRAILHAWK 2/2015 BRAND NEW. STARTED HAVING CREAKING COMING FROM SUNROOF AREA ABOUT 2 MONTHS IN. DEALER STATES NO FIX FOR IT. TOOK VEHICLE IN FOR OIL CHANGE AT 9000 MILES. DEALER PERFORMED 3 UPDATES AT THAT TIME. RECEIVED CAR BACK AND AUTO START/STOP LIGHT CAME ON AND WENT OFF SEVERAL TIMES. ALSO NOTED HARD SHIFTING AND ACCELERATION ISSUES AT THAT TIME. TOOK TO DEALER AND THEY DID "SOFTWARE UPDATES." GOT VEHICLE BACK "FIXED," DROVE IT 3 BLOCKS AND LIGHTS CAME ON AGAIN WITH SAME ACCELERATION AND SHIFTING ISSUES. STRAIGHT BACK TO DEALER. ENDED UP GETTING ENTIRELY NEW TRANSMISSION AT 9000 MILES! PICKED UP "FIXED" VEHICLE AGAIN AND NOTED SEVERE JERKING WITH SLOW STOPS AND SLUGGISH ACCELERATION. BACK TO DEALER FOR YET ANOTHER SOFTWARE UPDATED. HAVE BACK AGAIN NOW. CAN NOW FEEL VEHICLE WHEN IT IS IDLING. FEELS LIKE IT HAS A MILD SHAKE OR SHUDDER. ALSO HAVING OCCASIONAL PROBLEMS WITH SLUGGISH ACCELERATION PARTICULARLY WHEN TURNING. ALSO CONTINUE TO HAVE LOUD CREAKING FROM SUNROOF WHICH IS JUST GETTING WORSE. SCARED TO DRIVE VEHICLE AS AM AFRAID IT SIMPLY WON'T ACCELERATE ONE OF THESE TIMES. HEAVEN FORBID IT IS IN RUSH HOUR TRAFFIC WITH A LEFT TURN. VEHICLE IS NOT RELIABLE, HAVE ABSOLUTELY NO FAITH IN IT.
Power train, Service brakes, Engine, Oct 7, 2015, crash
PURCHASED THE 2015 JEEP CHEROKEE IN MARCH. HAVE HAD ISSUES WITH THE TRANSMISSION DUE TO THE RECALLS. THE VEHICLE WOULD SLOW AND NOT SHIFT PROPERLY, IT WOULD ALSO LURCH AND STALL AND SHIFT VERY CLUNKY. 9/21 - HAD THE RECALLS TAKEN CARE OF AND WAS TOLD IT WOULD SOLVE THE ISSUES. 9/22 - DRIVING ON THE FREEWAY IN STOP AND GO TRAFFIC AND THE CAR SUDDENLY LURCHES AND THEN STOPS. THE SERVICE TRANSMISSION, CHECK ENGINE AND EMERGENCY BRAKE WERE ALL FLASHING. I ALMOST GOT REAR-ENDED AND WAS IN A SERIOUS ACCIDENT. I HAD TO TURN THE CAR OFF ON THE FREEWAY TO "REBOOT" IT AS IT WAS STUCK IN A PARKED POSITION BUT NOT POWERED OFF. 9/24 - EN ROUTE TO GET THE CAR SERVICED, I WAS ON THE FREEWAY IN TRAFFIC, IT LURCHES AND STOPPED AGAIN, THIS TIME CAUSING ME TO REAR-END THE VEHICLE IN FRONT OF ME.
Power train, Electrical system, Vehicle speed control, Oct 7, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT BOTH KEY FOBS WOULD FAIL TO START THE VEHICLE AND REAR BRAKE LIGHT FAILED THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER REPLACED THE BRAKE LIGHT AND NOTICED THAT THE FAILURE PERSISTED. SEVERAL DAYS LATER, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT THE ACCELERATOR BEING DEPRESSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,000.
Suspension, Power train, Oct 6, 2015
WHEN SLOWING DOWN IN TRAFFIC OR STARTING A STEP GRADE THE TRANSMISSION BOGGS DOWN AND THEN SLAMS INTO A LOWER GEAR CAUSING A SUDDEN AND INSTANT SPEED AS IF YOU WERE TRYING TO DRAG RACE FROM A STOP SIGN. OFTEN CAUSING LOSS OF TRACTION AND FORCING THE WHEELS TO SPIN OUT. I HAVE HAD NUMEROUS TIMES WHERE I ALMOST REAR ENDED THE VEHICLE IN FRONT OF ME AT 4 WAY STOPS OR IN CONSTRUCTION ZONES. THE AXEL ALSO WOBBLE UPON STARTING OUT, MAINLY IN 2ND GEAR. ONE TIME WHILE ON A DIRT ROAD THE FORCE OF THE ECELLERATION PUT ME OFF THE ROAD. AFTER MY 4TH ATTEMPT TO HAVE A REPAIR DONE, THEY EXCHANGED THE INNER PORTION OF THE TRANSMISSION, THE VEHICLE NOW PERFORMS THIS ACTION ALMOST EVERY TIME I COME TO A STOP OR SLOW DOWN TO 5 TO 7 MPH AND THEN APPLY THE GAS AGAIN. NO GRADUALLY ECELLERATION AVAILABLE IN THIS VEHICLE. I WON'T ALLOW MY WIFE TO DRIVE DUE TO THE EXTREME SAFETY HAZARD HAVING TO GIVE MIN. OF 3 CAR LENGTHS SO AS TO NOT ENDANGER OTHERS ON THE ROAD. THE VEHICLE HAS BEEN IN THE SHOP 5 TIMES IN 5 MONTHS FOR THIS ISSUE AND STILL NOT CORRECTED. BOTH AXEL HAVE BEEN REPLACED ON THE FRONT OF THE JEEP AND NUMEROUS COMPUTER UPGRADES. MY SERVICE MANAGER STATED TO ME HE HAD 4 OTHERS IN HIS SHOP IN ONE DAY WAITING FOR A FIX AND ANOTHER DEALER IN TEXAS HAS 35. MY BEST FRIEND WORKS AS A SALESMAN FOR THE LOCAL DEALER AND SAID THEY ARE TOWED IN FOR THIS PROBLEM MULTIPLE TIMES A WEEK. WHEN ASKING HIS MANAGER WHAT TO SAY TO NEW BUYERS HE WAS TOLD THAT'S WHAT A WARRANTY IS FOR. MY JEEP WAS TAKEN INTO THE SERVICE DEPARTMENT FOR COMPUTER UPGRADE FOR THE TRANSMISSION BEFORE I EVEN BOUGHT IT.
Power train, Oct 3, 2015
DRIVING UP STEEP HILL, TRANSMISSION FAILED, CAR WENT INTO NEUTRAL, FLASHING RED MESSAGES ON DASH, CAR ROLLED BACKWARDS. HAD TO PUT ON EMERGENCY BRAKE AND JUMP OUT. TOWED TO LOCAL DEALERSHIP IN BERKELY, CA. THEY REPLACED TRANSMISSION AND UPDATED SOFTWARE AS OF OCT.1,2015.CAR PURCHASED NEW IN FEB. 2015, HAS 5000 MILES. NOW CAR LURCHES FORWARD, WHEN DRIVING. I FEEL LIKE I WILL HAVE AN ACCIDENT. CHRYSLER CUSTOMER CARE DOESN'T RETURN PHONE CALLS. I GUESS I AM LUCKY I HAVEN'T INJURED MYSELF OR ANYONE ELSE YET!!
Power train, Vehicle speed control, Electronic stability control (ESC), Oct 2, 2015
-REVVING UP ON ITS OWN WHEN IN PARK. SOMETIMES I HAVE TO WAIT UP TO A MINUTE FOR IT TO SETTLE DOWN SO I CAN PUT IN INTO DRIVE (ORIGINAL ISSUE THAT ONLY SEEMS TO HAVE BEEN EXACERBATED FROM THE SOFTWARE UPDATE). -RPMS SPIKE WHEN DOWNSHIFTING CAUSING A SLIGHT ACCELERATION -SPEEDS UP WITHOUT MY FOOT ON THE GAS PEDAL -LURCHES FORWARD 90% OF THE TIME WHEN I TAKE MY FOOT OFF THE BRAKE, THIS IS UNSAFE IN TRAFFIC CONDITIONS -LURCHES FORWARD WHEN I PUT IT INTO DRIVE. -STICKS IN PARK, DRIVE OR REVERSE. THE CONSUMER REPORTED MULTIPLE OCCURRENCES (25 IN TOTAL) OF THE ABOVE CONDITIONS THAT OCCURRED AT VARIOUS DATES AND MILEAGES. *DSY 10/7/15