2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: power train
1,002 reports, newest first. Show all
Power train, Oct 1, 2015
AS I DROVE MY JEEP CHEROKEE LIMITED UP MY VERY STEEP DRIVEWAY IN THE BERKELEY, CA. HILLS THE TRANSMISSION FAILED, RED LIGHTS CAME ON FLASHING MESSAGES AND THE CAR WENT INTO NEUTRAL AND ROLLED BACKWARDS DOWN HILL. I ALMOST WENT OFF A CANYON RD. BUT I PUT ON EMERGENCY BRAKE AND JUMPED OUT! THEN I HAD PROBLEMS GETING IT TAKEN BACK TO DEALER WHO SOLD IT TO ME. NOW IT IS IN A JEEP DEALER WHERE THEY ARE INSTALLING ANEW TRANSMISSION. NO ONE AT CHRYSLER WILL CALL ME BACK OR MY MOTHER WHO BOUGHT ME THE CAR. THEY TOLD HER TO FILE A CALIF. LEMON LAW FORM BUT THAT U HAVE TO WAIT FOR 3 INCIDENCES TO OCCUR. MY MOTHER SAID SHE IS NOT WAITING FOR ME TO ROLL DOWN THE CANYON AND BE KILLED IN ORDER TO GET OUR MONEY BACK. THIS IS VERY SERIOUS AND CHRYSLER DOESN'T CARE. THE NHTSA SHOULD ORDER A RECALL OF THIS CAR BEFORE SOMEONE IS KILLED.
Power train, Vehicle speed control, Oct 1, 2015
THE VEHICLE HESITATES WHEN STARTING FROM A STOP OR ACCELERATING FROM A TURN OR OTHER SLOWING. WHEN I ADD POWER THE VEHICLE WILL LURCH FORWARD SOMETIMES SQUEALING THE TIRES. THIS IS PARTICULARLY DANGEROUS WHEN TURNING LEFT AHEAD OF ONCOMING TRAFFIC. THE VEHICLE HESITATES WHILE ACCELERATING TO PASS OR MERGE INTO HIGHWAY TRAFFIC. THE TRANSMISSION SOFTWARE HAS BEEN UPDATED BUT THE PROBLEM WAS MADE WORSE. THE TRANSMISSION HAS BEEN REPLACED BY JEEP/CHRYSLER BUT THE PROBLEM REMAINS. THE CHRYSLER SERVICE REPRESENTATIVE TOLD ME THAT THE VEHICLE IS DESIGNED TO NOT SHIFT INTO FIRST GEAR UNLESS IT COMES TO A COMPLETE STOP. THIS CAUSES THE VEHICLE TO "BOG DOWN" WHEN COMING OUT OF A TURN. THIS IS VERY TROUBLING WHEN TURNING LEFT AHEAD OF ONCOMING TRAFFIC. THE NATURAL REACTION IS TO ADD POWER. THIS CAUSES THE TRANSMISSION TO SHIFT INTO FIRST GEAR AND LURCH THE VEHICLE FORWARD. I'VE MADE A COMPLAINT THRU THE CHRYSLER CUSTOMER CARE CENTER. AFTER ANOTHER VISIT TO THE DEALERSHIP I WAS TOLD "THE VEHICLE IS PERFORMING AS DESIGNED." IF THAT IS THE CASE THEN WHY DID THEY REPLACE THE TRANSMISSION? THIS VEHICLE IS NOT SAFE TO DRIVE.
Power train, Sep 30, 2015
DEALER DID A SOFTWARE FLASH FOR PCM FOR 9 SPEED AUTO TRANSMISSION JUNE 15, 2015 AND SINCE THEN IT WILL NOT DOWNSHIFT INTO FIRST GEAR UNLESS VEHICLE COMES TO COMPLETE STOP. TRANSMISSION WILL NOT DOWNSHIFT ENTERING HIGHWAY. IT SHIFTS ARE SLUGGISH WHEN GOING FROM REVERSE TO DRIVE. SOMETIMES IT SLAMS INTO FIRST GEAR WHEN I PULL AWAY FROM STOP. DEALER SAID NO WARNING LIGHT GOES ON SO ITS OKAY. THERE WAS NOTHING WRONG UNTIL THEY DID SOFTWARE FLASH.
Power train, Sep 29, 2015
AFTER THE LAST SOFTWARE UPDATE THE TRANNY WILL NOT LONGER DOWN SHIFT UNLESS AT A COMPLETE STOP. GOING 5 MPH IT STARTS OUT IN 3RD GEAR THIS IS UNSAFE WHEN PULLING OUT INTO TRAFFIC THE JEEP HAS VERY LITTLE POWER. THEN IF LITTLE MORE GAS IS APPLIED THE CAR DOWN SHIFT TIRE SQUEAL AND THE MOTOR WILL ALMOST GO TO RED LINE.
Power train, Sep 29, 2015
AFTER PURCHASING MY JEEP IN JANUARY, I ENCOUNTERED HIGH RPM'S ON DOWNSHIFT AND ACCELERATION DURING LOW SPEED BRAKING. I BROUGHT IT INTO THE ORIGINATING DEALER WHERE THEY RE-LOADED SOFTWARE RELATING TO THE ISSUE. I DROVE IT FOR 3 MONTHS WITH THE SAME ISSUES. I AGAIN BROUGHT IT INTO THE ORIGINATING DEALER AND THEY TOLD ME THEY HAD 3 WEEK SERVICE BACK UP AND TO TAKE IT TO ANOTHER DEALER. I DID SO. THE NEW DEALER GRATUITOUSLY TOOK ME IN AND KEPT THE CAR FOR 3 DAYS. THEY ALSO ERASED THE COMPUTER AND RE-LOADED SOFTWARE THAT WAS MEANT TO FIX THE ANOMALIES. I STILL HAVE THE SAME PROBLEM. I THEN WROTE FCA BUT RECEIVED NO RESPONSE. MY PLANS ARE TO BRING IT BACK TO THE LATER DEALER ON MY NEXT OIL CHANGE AND HAVE THEM LOOK AT IT AGAIN. MY LARGER CONCERN IS THAT I MAY HAVE A RAPID ACCELERATION EXPERIENCE AND HIT ANOTHER CAR OR PEDESTRIAN. DURING THE DOWN SHIFT. BASICALLY, I HAVE NO CHOICE BUT TO KEEP MY MIND ON THE PROBLEM. IN ALL MY DRIVING YEARS (MANY), I HAVE NEVER HAD SUCH A PROBLEM WITHOUT A FIX.
Power train, Sep 28, 2015
I'VE HAD THE COMPUTER RECALL UPDATE. WHEN DRIVING THE TRANSMISSION WILL JERK AND MAKE A LOUD NOISE THIS HAPPENS WHEN THE CAR IS IN MOTION AND CAN HAPPEN AT ANY SPEED. IT DOES NOT HAPPEN EVERY TIME I DRIVE BUT HAPPENS ENOUGH TO BE A CONCERN.
Power train, Other or unspecified, Sep 26, 2015
WHILE DRIVING 60 MPH I LOST POWER TO THE VEHICLE. I WAS ABLE TO SAFELY COAST TO THE SIDE OF THE FREEWAY. SEVERAL ERRORS POPPED UP INCLUDING SERVICE TRANSMISSION, SERVICE 4WD, SERVICE PARKING BREAK. AFTER SITTING ON SIDE OF ROAD I RESTARTED CAR AND ERRORS CLEARED. THIS HAS BEEN HAPPENING SEVERAL TIMES AND TAKEN TO DEALER 4 TIMES. THIS IS A VERY DANGEROUS SITUATION AND I HAVE BEEN PUT IN VERY DANGEROUS SITUATIONS.
Power train, Service brakes, Sep 23, 2015
THE TRANSMISSION SIFTS ERRATICALLY, FROM FIRST TO SECOND & SECOND TO THIRD GEARS. ITS SLUGGISH GRINDING HAS CAUSED NEAR REAR END COLLISIONS FROM DRIVERS FOLLOWING THE VEHICLE, AS IT SPEEDS UP & SLOWS UNPREDICTABLY. I HAVE TAKEN THIS VEHICLE TO THE DEALERSHIP 5 TIMES DURING THE FIRST 11 MONTHS OF OWNERSHIP. THE 1ST TIME WAS JULY 2015. 3 TIMES TECHNICIANS HAVE INSTALLED UPDATES (OR "FIXES") TO THE TRANSMISSION; 2 TIMES THE TECHNICIANS HAVE CLAIMED AN INABILITY TO IDENTIFY THE PROBLEM. WHEN THE VEHICLE SHIFTS INTO PARK THE BRAKES DO NOT HOLD, CAUSING IT TO LUNGE FORWARD. WHEN DRIVING IN "STOP AND GO" TRAFFIC CONDITIONS, UPON APPLYING BRAKES THE VEHICLE LUNGES FORWARD. THIS PROBLEM HAS RESULTED IN NEAR ACCIDENTS DUE TO THE INABILITY FOR THE DRIVER TO CONTROL BRAKE ACTIVITY. THE VEHICLE WAS SEEN IN 8/15; HE WAS UNABLE TO IDENTIFY THE PROBLEM. THE VEHICLE CONTINUES TO EXHIBIT THESE PROBLEMS.. THE VEHICLE CONTINUES TO EXHIBIT THESE PROBLEMS AFTER MULTIPLE ATTEMPTS TO ADDRESS THEM. THE VEHICLE HAS 5,100 MILES ON IT. IT CONTINUES TO EXHIBIT THESE PROBLEMS AFTER MULTIPLE ATTEMPTS TO ADDRESS THEM. I HAVE BEEN TO THE DEALERSHIP 7 TIMES TO ADDRESS REPEATED PROBLEMS, CAUSING A LOSS OF TIME TO EMPLOYMENT. REPEATED FLAWED ATTEMPTS TO ADDRESS PROBLEMS HAVE DIMINISHED ITS TRADE IN VALUE. ATTEMPTS TO NEGOTIATE TRADE IN OR REPLACEMENT ACTIONS WITH THE DEALERSHIP HAVE NOT BEEN SUCCESSFUL, AS REMEDIES SUCH AS TRADE IN REFLECTS ITS DIMINISHED VALUE. THE VEHICLE CONSISTENTLY CAUSES SAFETY CONCERNS TO THE DRIVER AS WELL AS POTENTIAL OCCUPANTS. I AM A SENIOR CITIZEN, AND DISABLED; THESE TWO ATTRIBUTES MAKE AUTOMOBILE SAFETY A PARTICULAR CONCERN TO ME. PLEASE LET ME KNOW IF YOU NEED ADDITIONAL INFORMATION ABOUT THESE REPORTS.
Power train, Electrical system, Sep 23, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE MADE A JERKING MOTION, FAILED TO ACCELERATE, AND TWO UNKNOWN WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC REPAIRED FOUR COMPUTER MODULES AND REPLACED THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Power train, Sep 23, 2015
AFTER PURCHASE OF OUR NEW CAR 15 CHEROKEE TRAILHAWK V6, WE NOTICED ABNORMAL TRANSMISSION SHIFTS. WE CONTACTED OUR DEALER AND WAS TOLD THE VEHICLE NEEDS TO LEARN YOUR DRIVING STYLE. THE JEEP WOULD NOT DOWNSHIFT INTO 2ND GEAR AND WOULD REV AND THEN ENGAGE THE DRIVELINE RESULTING IN NEUTRAL DROP LIKE TAKE OFFS. 2ND APPOINTMENT IN JULY WE WERE TOLD THERE WAS A NEW PROGRAM FOR THE TRANS. SOME IMPROVEMENT, GOT 2ND GEAR BACK. BUT THE HESITATION AND SLAM INTO GEAR THING WAS STILL THERE. 3RD TIME IN AUG. OIL CHANGE AND RECALL FOR THE TAILGATE AND RADIO. THEY AGAIN TOLD US THERE IS NOTHING THEY CAN DO ABOUT THE WAY IT DRIVES. NO NEW PROGRAMS OUT. SEPT. THE CAR ALMOST KILLED US, WHILE PULLING OUT AFTER A TURN ON RED CORNER, THE CAR TOOK A FEW SECONDS TO MOVE AFTER COMMITTING TO THE TURN. SAME NEUTRAL DROP TYPE ENGAGEMENT. NO CHECK ENGINE LIGHTS. READ ONLINE FORUMS THIS IS A COMMON SYMPTOM FOR THESE ZF TRANSMISSIONS.
Power train, Sep 18, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED WITHOUT WARNING. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,400.
Power train, Sep 16, 2015
VEHICLE WILL NOT ACCELERATE PROPERLY. TURNING RIGHT INTO TRAFFIC CAR LOSES POWER ALMOST HIT. THIS HAS HAPPENED ON SEVERAL OCCASIONS. THE CAR HAS SPENT OVER A MONTH SINCE IN THE SHOP. I AM TOLD THAT THERE IS A TRANSITION ISSUE WITH THE COMPUTER THAT THEY CANNOT FIX. I'M SCARED TO DRIVE MY NEW CAR NOT KNOWING WHEN IT WILL DECIDE TO GO OR NOT.
Power train, Sep 16, 2015
I ENTERED INTO A LEASE AGREEMENT IN APRIL 2015 FOR A NEW 2015 JEEP CHEROKEE LIMITED, AS TIME WENT ON I NOTICED THAT THE VEHICLE WAS SHIFTING VERY HARD, AND AT TIMES IT WOULD LUNGE FORWARD AFTER HAVING CAME TO A STOP FOR SUCH THINGS AS STOP SIGN, RED LIGHTS AND TRAFFIC DELAYS. THE VEHICLE HAS A 9 SPEED AUTOMATIC ELECTRONIC TRANSMISSION IN IT AND FURTHER NOTICED THAT THE VEHICLE WASN'T GOING INTO THE UPPER GEAR RATIO. I CONTACTED THE DEALERSHIP WHERE I LEASED THE VEHICLE FROM, AND THEY TOOK THE VEHICLE IN AND DID A COMPUTER UPDATE ON THE ELECTRONIC TRANSMISSION. SINCE THEN, AND AS OF VERY RECENT TIMES, THE VEHICLE IS ONCE AGAIN DOING THE SAME THING AGAIN. WITH ADDED ISSUES, IN THAT THAT NOW AFTER COMING TO A STOP AND TAKING MY FOOT OFF THE BRAKE AND ACCELERATING, THE RPMS GO UP, BUT THE VEHICLE DOESN'T MOVE, AND THEN SUDDENLY WILL LUNGE FORWARD. I HAVE THE VEHICLE SCHEDULED TO GO BACK TO THE DEALERSHIP ON MON SEPT 21ST.
Suspension, Power train, Vehicle speed control, Sep 15, 2015
PURCHASED CAR 5/13/15. ON 5/30 NOTICED SHIMMY/VIBRATION AS I ACCELERATED FROM A STOPPED POSITION INTO A SHARP RIGHT TURN. APPT MADE FOR SERVICE 6/8. AT CHECK-IN, CUSTOMER SERVC KNEW EXACTLY WHAT I WAS TALKING ABOUT; CONFIRMED IN TEST DRIVE. REPORTED STAR CASE #S1421000022, HALF-SHAFTS (LEFT & RIGHT AXLES) DEFECTIVE, NEED REPLACING. TOLD CAR WAS COMPLETELY SAFE TO DRIVE IN THIS CONDITION. VERBAL & WRITTEN CONFIRM THAT PARTS WERE BEING MANUFACTURED AND WERE SCHEDULED FOR RELEASE 9-2015. TOLD BY SERVICE MGR, CHRYSLER ISSUED AN INTERNAL TSB 2-2015. PARTS WARPING WHEN HEATED AND FLUID LOSS OCCURS. ENTIRE ASSEMBLY NEEDS TO BE REPLACED BUT PARTS HAVEN'T BEEN MANUFACTURED, CONTRACTED WITH COMPANY THAT MANUFACTURES THE TRAILHAWK MODEL (NO PROBLEMS REPORTED ON THOSE PARTS). ASSURED CAR WAS SAFE TO DRIVE BUT CHRYSLER REP AGREED TO PAY FOR RENTAL CAR FOR LONG TRIP I HAD PLANNED PRIOR TO PURCHASE. RESEARCHED -- I HAVE FOUND THIS ISSUE DATES BACK TO THE 2014 MODELS. BOTTOM LINE, THEY KNEW THIS PART WAS DEFECTIVE PRIOR TO SELLING ME THE CAR IN MAY. I AGREED TO BE PATIENT BUT IT IS NOW SEPT AND HAVE NOT HAD MY "STATUS UPDATE" INQUIRY PHONE CALL RETURNED. VIBRATION ISSUE GREW WORSE QUICKLY, TURNED INTO A WOBBLE. I CAN'T DRIVE IT FOR EXTENDED PERIODS ON HIGHWAYS. AS THE CAR/PARTS HEAT UP, THE WOBBLE IN THE FRONT END IS A CONSTANT, NOT JUST ON TURNS. I FEEL AS IF THE AXLES WILL BREAK APART WHILE DRIVING. I DO NOT HAVE ANOTHER CAR THAT I CAN USE. THERE IS NO EXCUSE FOR SELLING CARS WITH A KNOWN DEFECT AND FORCING A BUYER TO PLACE THEIR LIFE IN JEOPARDY. OTHER ISSUES HAVE CROPPED UP. ENGINE RACES & DOESN'T ALWAYS SHIFT WHEN IT SHOULD; CRUISE CONTROL NOT CONSISTENT - LOSES SPEED. WHEN RETURNED TO SERVICE, TOLD THEY COULDN'T FIND A PROBLEM W/ CRUISE CONTROL, TOLD TRANSMISSION FUNCTIONING CORRECTLY, COMPUTER IS "LEARNING" HOW I DRIVE. BRAKES SQUEAK AFTER RAIN, TOLD NORMAL BY SVC MGR.
Power train, Other or unspecified, Sep 11, 2015
I WAS DRIVING TO WORK AND CAR STARTED TO DIE. I WAS DRIVING AROUND 30 MPH AND CAR STARTED TO SLOW DOWN. I CAME TO THE POINT WHERE I WAS WAS READY TO TAKE A LEFT TURN SO STARTED TO TURN BUT THE CAR DIED AND AN ONCOMING CAR ALMOST HIT ME.
Power train, Engine, Sep 11, 2015
THE NINE SPEED TRANSMISSION IS HORRIBLE AT LOWER GEARS. THE ACCELERATED TRANSITION BETWEEN SECOND AND THIRD GEAR CAUSE THE TRANSMISSION TO SLIP AND LUNGE THE CAR FORWARD. ANOTHER ISSUE IS DURING A YIELD INTERSECTION THE TRANSMISSION EITHER DOESN'T ENGAGE, STAYS AT THE LOWER GEAR OR SLIPS FOLLOW BY A LUNGE. MY FATHER PURCHASED A CHRYSLER SOME 30 YEARS AGO AND VOWED HE WOULD NEVER REPEAT THAT MISTAKE - THE CAR WON'T RUN IN THE RAIN AND TRANSMISSION DROPPED. HE LAUGH WHEN I PURCHASE THE JEEP SHOULD HAVE LISTEN TO HIM. I TOO VOW NEVER TO PURCHASE ANOTHER CHRYSLER PRODUCT.
Power train, Sep 11, 2015
IN STOP & GO TRAFFIC VEHICLE REPEATEDLY LUNGED FORWARD. THIS IS NOT SAFE. IT ALSO HAD A DELAYED RESPONSE AFTER SITTING. THE LUNGES CAUSED ME TO PHYSICALLY MOVE FORWARD IN THE SEAT & SLAM ON MY BRAKES. I WAS ALSO TOLD WHEN I PURCHASED THAT THIS WOULD SUBSIDE AFTER A FEW HUNDRED MILES AS IT WAS JUST DUE TO SITTING AT THE CAR LOT. I WILL BE TAKING VEHICLE IN FOR SERVUCE.
Power train, Sep 8, 2015
FOUR WEEKS AFTER MY 2015 JEEP CHEROKEE PURCHASE AND APPROXIMATELY 3,000 MILES THE SERVICE ENGINE LIGHT CAME ON THE DASHBOARD. IN ADDITION, THE CAR STARTED TO RUN AT ABOUT 4,000 RPM'S ON THE FREEWAY AND WOULDN'T SHIFT. FINALLY, WHEN THE CAR COMES TO A STOP, IT TURNS OFF IN ORDER TO SAVE GAS. WHILE RESTARTING, THE CAR WOULD HESITATE AND JUMP FROM ONE GEAR TO THE NEXT UNEXPECTEDLY, WHICH WAS A SAFETY CONCERN. UPON BRINGING IT INTO TRONCALLI JEEP THEY INFORMED ME THAT THE TRANSMISSION WAS NO GOOD AND NEEDED TO BE REPLACED. I OPTED NOT TO REPLACE THE TRANSMISSION AND REQUESTED A REPLACEMENT VEHICLE OR CASH EQUIVALENT OF $3,000 ON THE VALUE MY CAR WOULD DROP UPON RESELL FOR OWNING A POOR QUALITY CAR WITH KNOWN AND WELL PUBLICIZED DEFECTS FOR BOTH TRANSMISSION AND INTERNET SECURITY.
Power train, Electrical system, Engine, Sep 8, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS RESTARTED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER ON FOUR OCCASIONS WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. IN A MOST RECENT OCCASION, THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MODULE AND THE WIRING HARNESS WERE REPLACED AND REPROGRAMMED, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 4,500.
Power train, Visibility, Sep 8, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 5 MPH, THE TRANSMISSION SLIPPED AND THE RPMS INCREASED SIGNIFICANTLY. THE TRANSMISSION FAILED TO RESPOND. ALSO, THERE WERE REPEATED ATTEMPTS BEFORE THE GEAR LEVER SHIFTED INTO DRIVE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TRANSMISSION WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED FOR A SECOND TIME. THE CONTACT MENTIONED THAT THE SUN ROOF RATTLED AND MADE A LOUD NOISE WHILE DRIVING. THE VEHICLE WAS NOT REPAIRED FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 3,173.
Power train, Sep 8, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS ,THE TRANSMISSION SHIFTED WHEN COMING TO A COMPLETE STOP. THE CONTACT ALSO DISCOVERED HIGH RPMS IN THE PROCESS OF SHIFTING GEARS. THE DEALER WAS UNABLE TO FIND ANY FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.
Power train, Other or unspecified, Fuel/propulsion system, Sep 7, 2015
WHEN REDUCING SPEED ONCE AT ABOUT 35MPH THE VEHICLE WANTS TO ACCELERATE. VEHICLE WAS IN THE SHOP FROM JAN. 20TH 2015 FEB. 6TH 2015. DEALERSHIP REPLACED TRANSMISSION AND FIXED THE PROBLEM. I WAS NOT ABLE TO LIST THE DATES UP TOP SO I WILL LIST EVERYTHING HERE. APRIL 29TH 2015 TO APRIL 30TH 2015 VEHICLE HAD A RECALL. RECALL #R05. JULY 13TH - JULY 28TH HAD A PROBLEM WITH GAS. EVERYTIME I WOULD GET GAS WITHIN 20 MILES IT WOULD DROP A QUARTER OF A TANK. DEALERSHIP REPLACED FUEL PUMP AND TESTED IT. ALSO ANOTHER RECALL. RECALL #R40. JUNE 1ST - JUNE 2ND I ADVISED THE DEALERSHIP VEHICLE GOES THROUGH A QUARTER TANK OF GAS WITHIN 20 MILES. THEY LOOKED AT IT AND COULDN'T FIND A PROBLEM. ALSO ON THIS DATE THEY PERFORMED A FLASH UPDATE FOR POWERTRAIN CONTROL MODULE. ON JULY 31ST MY FIANCEE CAME TO PICK ME UP AT 3PM AFTER WORK AND I GOT A CALL FROM HER STATING THE VEHICLE STOPPED RUNNING. SHE HAD OUR NEWBORN BABY ALONG SIDE OF THE ROAD IN 90 DEGREE WEATHER WAITING FOR A FAMILY MEMBER TO PICK HER UP. I GOT A RIDE TO OUR BROKEN DOWN VEHICLE AND CALLED A TOW TRUCK. TOW TRUCK CAME AND TOOK US TO DEALERSHIP. I WAITED FOR THE RESULTS AND THEY HAD NO IDEA WHY IT HAD DIED SO THEY GAVE ME A RENTAL UNTIL THE NEXT DAY. AUGUST 1ST RECIEVED CALL FROM DEALERSHIP SAYING IT WAS A FAULTY FUEL PUMP THEY HAD INSTALLED JUST A FEW DAYS BEFORE. MY VEHICLE WAS IN SERVICE FOR THIS FROM JULY 31ST - AUGUST 4TH. THE PROBLEMS ADD UP NOW I HAVE ANOTHER RECALL FOR THE POWER LIFTGATE CONTROL MODULE, RECALL #R27 AS I CANNOT GET THIS RECALL FIXED YET BECAUSE I WAS TOLD BY DEALERSHIP THEY HAVENT STARTED MANUFACTURING THE PARTS YET. LASTLY, LAST WEEK I WENT TO START VEHICLE AND IT WOULD NOT START. TOOK A FEW TIMES AND HAD TO GIVE IT GAS FOR IT TO START. TODAY SEPT. 7TH 2015 VEHICLE WOULD NOT START. HAD TO GET IT JUMPED AND GOING TO CALL DEALERSHIP TOMORROW TO GET THIS CHECKED OUT.
Power train, Sep 7, 2015
I HAVE THE V6 AUTOMATIC. THE TRANSMISSION HAS ALWAYS BEEN A LITTLE OFF AND I HAVE ADAPTED MY DRIVING STYLE TO COPE WITH THE HESITANT ACCELERATION AND THE CLUNKING/LURCHING WHEN WHEN ACCELERATING AND DECELERATING. THE FLORIDA TURNPIKE TRAFFIC HAS BEEN STOP AND GO SINCE THE SCHOOLS REOPENED TWO WEEKS EARLIER. SINCE I SPEND MORE TIME IN STOP AND GO TRAFFIC, THE TRANSMISSION NUMBER OF HESITATION AND LURCHING EVENTS HAVE SKYROCKETED. MOST RECENTLY THE VEHICLE LURCHES VIOLENTLY FORWARD WHEN ACCELERATING AND SLOWING DOWN AT APPROXIMATELY 10 MPH. THE SEVERITY OF THE LURCH HAS INCREASED AND THE LAST EVEN THREW MY HEAD FORWARD ENOUGH TO STRAIN MY NECK RESULTING IN SEVERAL DAYS OF SORENESS. THIS TRANSMISSION IS BEYOND QUIRKY AND IN MY OPINION POSES A THREAT TO VEHICLE OCCUPANTS AS WELL AS OTHER VEHICLES DIRECTLY IN FROM OF IT. THE VEHICLE IS AWAITING DIAGNOSTICS AT THE DEALERSHIP WHO ADVISED THEY ARE WAITING FOR A DECISION FROM CORPORATE WHETHER TO SERVICE THE TRANSMISSION OR REPLACE IT COMPLETELY. PREVIOUSLY THE PCM/TCM WERE FLASHED IN JUNE 24TH 2015 @ 3289 MILES. COMPLAINT HAS BEEN ADDRESSED TO CHRYSLER AS WELL.
Power train, Service brakes, Engine, Sep 5, 2015
TRANSMISSION STALLS ALOT AND IS VERY SLUGGISH , REALLY AFRAID TO LET MY SON RIDE IN THE JEEP BECAUSE IM SCARED WE WILL GET HIT BECAUSE YOU HAVE NO POWER TO GET OUT OF THE WAY. MY JEEP ALWAYS WOULD NOT START TODAY AND WHEN I TRIED CRANKING IT THE BRAKES FELT LIKE A ROCK AND COULD NOT BE DEPRESSED ,,, THAT COULD REALLY CAUSE A PROBLEM AND GET MYSELF AND OTHERS HURT IF THE BRAKES DID THAT WHILE DRIVING , THANK GOD I WAS NOT ON THE ROAD THIS ACCURED IN MY DRIVEWAY. SCARED TO REALLY DRIVE THIS JEEP BUT I PAY $940 A MONTH AND YOU WOULD THINK THIS THING WOULD RUN AND DRIVE AND BE SAFE BUT IM NOW WONDERING ABOUT THIS AND I HAVE ONLY HAD THIS JEEP SINCE JULY 20 15 AND IT ONLY HAS 1977 MILES ON IT.HOPE THIS INFO MAY HELP OTHERS.
Power train, Engine, Sep 2, 2015
THE TRANSMISSION ISSUE HAS BEEN OCCURRING INTERMITTENTLY, BUT THE JEEP IN INOPERABLE WHEN THE TRANSMISSION FAILURE IS OCCURRING. THE TRANSMISSION HAS FAILED TO ENGAGE WHEN STARTING THE CAR OR WHEN THE AUTO START/STOP SEQUENCE OCCURS WHILE DRIVING. THE SCREENS POP UP ON DASH INCLUDING 4WD FAILURE, PARKING BRAKE FAILURE, AND SERVICE TRANSMISSION. I HAVE NOW BROUGHT THE JEEP IN 3 TIMES IN THE LAST MONTH WITH THE SAME UNRESOLVED TRANSMISSION ISSUE. ON THE FIRST OCCURRENCE, THE VEHICLE WAS TOWED INTO THE LOCAL DEALER, THE SECOND TIME I DROVE IT IN AFTER RESTARTING THE VEHICLE AND THE TCM WAS REPLACED. THE THIRD TIME, THE DEALER WAS UNABLE TO REPEAT THE ISSUE AND APPARENTLY THE CODES CLEARED. THE INTERESTING PART ABOUT THE THIRD TIME WAS THE FACT THAT UCONNECT SENT ME AN EMAIL WARNING ME OF THE ISSUE. I HAVE VERY LITTLE CONFIDENCE THAT THIS ISSUE WILL NOT REOCCUR. THE KEY TAKEAWAY OF THE ISSUE IS ONCE I RESTART THE VEHICLE SEVERAL TIMES THE TRANSMISSION EVENTUALLY ENGAGES AND THE VEHICLE IS DRIVE ABLE. THE TRANSMISSION LIGHT REMAINS ON, BUT WILL CLEAR SOMETIMES.