2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: power train
1,002 reports, newest first. Show all
Power train, Jun 24, 2015
CAR WOULD NOT WANT TO SHIFT, ALL LIGHTS CAME ON TO CHECK ENGINE, TRANSMISSION, AND SERVICE PARK BRAKE. I WAS ON A RURAL LOGGING ROAD AT TIME, SO TOOK MULTIPLE TRIES TO GET IT INTO GEAR. AFTER FINALLY GETTING INTO GEAR COULDN'T GO FASTER THAN 40. MADE IT TO NEXT TOWN AND CALLED TOW TRUCK. THEY INSTALLED NEW TRANSMISSION AND IT DIDN'T EVEN WORK COMING OUT OF SHOP. THEY INSTALLED ANOTHER TRANSMISSION AND IT IS ALSO NOT WORKING RIGHT, AND STARTING TO SHIFT HARD. THIS IS ONE DAY AFTER GETTING CAR BACK...
Power train, Jun 22, 2015
I HAVE THE 9 SPEED TRANSMISSION. WHEN THE VEHICLE SHIFTS FROM 1ST TO 2ND THERE IS A DEFINITE WOBBLE THAT CAN BE FELT IN THE VEHICLE. AND WHEN THE VEHICLE DOWNSHIFTS FROM 2ND TO 1ST DURING A STOP, THE VEHICLE FREQUENTLY LUNGES FORWARD WHEN THE SHIFT OCCURS. I HAVE TO BE SURE I AM HOLDING THE BRAKE VERY TIGHTLY TO PREVENT THE LUNGE. BOTH THE WOBBLE AND THE LUNGE FEELING HAPPEN FREQUENTLY, THE LUNGE IN PARTICULAR IS CONCERNING TO ME, THIS IS A 2015 VEHICLE! I HAVE DISCUSSED THIS WITH MY DEALER AND HE INDICATED JEEP IS AWARE OF THE ISSUE, I SURE HOPE THEY PLAN TO DO SOMETHING ABOUT THIS.
Power train, Other or unspecified, Jun 20, 2015
THE JEEP HAS A WOBBLE OR SHIMMY BETWEEN 11 AND 17 MPH THAT IS VERY SIGNIFICANT. SEEMS TO HAPPEN AFTER THE JEEP HAS BEEN DRIVEN AND IS WARMED UP. I HAVE 3200 MILES ON THIS VEHICLE AND THIS PROBLEM WAS NOTICED WHEN THE JEEP HAD ABOUT 500 MILES ON IT. I AM BEING TOLD ITS THE FRONT AXLE SHAFTS THAT ARE SUPPOSEDLY ON ORDER. HOWEVER, I AM ALSO BEING TOLD IT COULD WEEKS TO MONTHS TO GET THE PARTS IN.
Power train, Jun 20, 2015
VEHICLE FLUTTERS OR SHIMMYS BRIEFLY UPON ACCELARATION FROM A STOP POSITION. UNSURE IF THIS IS ENGINE TRANSMISSION OR WHEELS.
Power train, Jun 17, 2015
2015 JEEP CHEROKEE V6 EXHIBITS A VIBRATION OR "SHIMMY" DURING ACCELERATION. VIBRATION OCCURS AT BETWEEN 13-17 MPH JUST PRIOR TO SHIFTING FROM 2ND TO 3RD GEAR (IN "AUTO" TRANSMISSION MODE). VIBRATION ALWAYS OCCURS, BUT IS MORE PRONOUNCED AS THE DRIVE TRAIN HEATS UP. THE DEALER ACKNOWLEDGED THAT THIS HAS BEEN A COMMON PROBLEM, BUT THAT CHRYSLER HAS YET TO IDENTIFY A DEFINITIVE FIX FOR THE DEFECT.
Power train, Jun 15, 2015
VEHICLE WAS PARKED. I PUT VEHICLE INTO REVERSE AND ALL WARNING LIGHTS CAME ON - SERVICE TRANSMISSION/SERVICE PARK BREAK/ENGINE LIGHT. TURNED OFF VEHICLE, TURN BACK ON AND VEHICLE JOLTED AND WOULD NOT MOVE. TURNED OFF AGAIN AND LET IT SIT FOR A FEW HOURS. STARTED THE VEHICLE AND ALL LIGHTS ARE ILLUMINATED (PARK BRAKE AND CHECK ENGINE) BUT VEHICLE RUNS. TOOK TO DEALER, THEY DID AN UPDATE TO THE COMPUTER. HAPPENED AGAIN AROUND 8200 MILES - SAME RESULT FROM DEALER (UPDATE TO COMPUTER). TOOK TO DEALER A TOTAL OF THREE TIMES - THE THIRD TIME WARRANTED A FULL TRANSMISSION REPLACEMENT. VEHICLE STILL DOES NOT DRIVE PROPERLY - HARD SHIFTS, ESPECIALLY WHEN DECCELERATING.
Power train, Jun 13, 2015
THE VEHICLE HAS A VERY DANGEROUS HESITATION. IT DOES NOT DOWNSHIFT PROPERLY WHEN TRYING TO ACCELERATE.. THIS MAKES ANY LANE CHANGE, HIGHWAY APPROACH, TURN, OR EMRGENCY MANUEVER EXTREMELY DANGEROUS. THIS VEHICLE CAN'T BE SAFELY DRIVEN IN TRAFFIC, OR TAKEN OFF ROAD AS DESIGNED. FCA HAS NOT REMEDIED THE IISSUE AND HAS MADE THE VEHICLE WORSE WITH THEIR LATEST UPDATES. THIS HAPPENS EVERY SINGLE TIME THE VEHICLE HAS BEEN DRIVEN.IT HAS BEEN IN THE SHOP TWICE FOR REPAIRS. THE EXCUSE IS IT IS OPREATING AS DESIGNED. IN ESSENCE A POOR DESIGN IS SOMTHING WE HAVE TO LIVE WITH AND BE OKAY WITH DRIVING IN DANGER? THIS IS A SAFETY HAZZARD THAT NEEDS TO BE INVESTIGATED BEFORE SOMEONE DIES. THE PUBLIC SHOULD KNOW ABOUT THE VEHICLE DANGER BEFORE THEY DECIDE TO PURCHASE ONE
Power train, Vehicle speed control, Engine, Jun 11, 2015
WHILE DRIVING 55MPH CHECK ENGINE LITE ALONG WITH STOP/START LITE CAME ON AND VEHICLE RAPIDLY DECELERATED FROM 55MPH TO 30MPH CAUSING TRANSMISSION TO OVER HEAT WHICH ULTIMATELY LEAD TO TRANSMISSION REPLACEMENT ON A NEW 2015 JEEP,
Steering, Power train, Jun 10, 2015
MY CAR HAS A WOBBLE BETWEEN THE 2ND AND 3RD GEAR AFTER A STOP. IT STARTED SHORTLY AFTER DELIVERY AND IT WENT AWAY AT EXACTLY 1200 MILES AND IS BACK SINCE I HIT 1800 MILES. I CAN REPLICATE IT AFTER EVERY STOP .. IF YOU DRIVE SLOWLY AFTER A STOP. IF YOU HIT THE GAS PADDLE IT GOES TOO QUICK THRU THE GEARS AND YOU WON'T NOTICE IT BUT I CAN'T DO A RACE AFTER EVERY STOP AND WASTE GAS. IF YOU NORMAL START DRIVING AFTER A STOP YOU FEEL THE WOBBLE FROM LEFT TO THE RIGHT.
Power train, Other or unspecified, Jun 5, 2015
VEHICLE SHAKES / WOBBLES WHEN ACCELERATING FROM A DEAD STOP. THE PASSENGER SIDE FRONT TIRE ACTUALLY FEELS LOOSE UNTIL APPROXIMATELY 30 MPH. ALSO, WHEN TURNING RIGHT AND / OR GOING UP AN INCLINE, THE FRONT END SHAKES AND THE VEHICLE HESITATES. JEEP ACKNOWLEDGES THAT THIS IS AN ISSUE AND THEY ARE REDESIGNING THE FRONT AXLES WITH A STURDIER DESIGN. THE ISSUE IS THAT THE REPAIR IS NOT AVAILABLE FOR SEVERAL MONTHS AT LEAST, BECAUSE IT'S STILL IN DEVELOPMENT. THERE IS A REAL CONCERN THAT THE AXLE COULD FAIL AND CAUSE AN ACCIDENT.
Power train, May 29, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT WHEELS WOBBLED AND THE TRANSMISSION JERKED AS IF IT WERE IN NEUTRAL. THE CONTACT MENTIONED THAT THE TRANSMISSION FAILED TO SHIFT GEARS EFFECTIVELY, THE VEHICLE ACCELERATED INDEPENDENTLY WHILE IN PARK, AND AN ABNORMAL NOISE WAS HEARD FROM THE ENGINE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED SINCE THE PARTS NEEDED WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.
Power train, Electronic stability control (ESC), Service brakes, May 29, 2015
4/3/15 TRANSMISSION RECALL WORK COMPLETED. 4/25/15 CAR WOULD NOT SHIFT PROPERLY. EMAIL OF NOTIFICATION FROM JEEP AT TIME LIGHT CAME ON READ: MALFUNCTION INDICATOR LIGHT INDICATES YOUR VEHICLE NEEDS SERVICE, PROLONGED DRIVING COULD CAUSE DAMAGE TO THE ENGINE CONTROL SYSTEM. CAR TAKEN TO LOCAL DEALER 4/25/15-5/8/15 TRANSMISSION REPLACED. 5/13/15-5/15/15 NO POWER STEERING, ABS AND NO 4 WHEEL DRIVE AVAILABLE DASHBOARD LIGHTS ON. NO EMAIL FROM JEEP STATING LIGHTS ON. EMAIL FROM JEEP HAD BEEN AUTOMATICALLY SENT AT TIME ENGINE LIGHT WAS ACTIVATED. WHEN SERVICE PERSON WAS INFORMED HE SAID IT WAS BECAUSE BATTERY HAD BEEN DISCONNECTED FOR TRANSMISSION WORK AND I'D HAVE TO RELOAD APP. SERVICE CENTER STATES NO HISTORY OF DASHBOARD LIGHTS ON BUT DID HAVE HISTORY OF A LOSS OF COMMUNICATION. THIS IS WHY THE CAR HAD STOPPED EMAIL NOTIFICATION TO ME. THE CAR NO LONGER IS COMMUNICATING WITH IT'S PROGRAMMED COMPUTERIZED PARTS IE; IT'S DOING WHATEVER IT WANTS. 5/14/2015 CONTACTED JEEP GIVEN CASE MNGR[XXX]CONTACT NUMBER 1-800-763-8422 EXT [XXX], EMAIL RF1017@CHRYSLER.COM CASE#[XXX]. [XXX] INFORMED ME HE WOULD SEND CASE IN FOR REVIEW. 5/19/15 ABS AND TRACTION CONTROL DASHBOARD LIGHTS ON. PICTURES TAKEN OF DASHBOARD WITH LIGHTS ON BECAUSE OF HISTORY OF LOSS OF COMMUNICATION INDICATED. CAR NO LONGER RECORDING DASHBOARD LIGHTS ON AND SERVICE DEPARTMENT KEEPS TELLING ME NO LIGHT INDICATOR ON. 5/20/2015 SENSOR REPLACED. 5/20/2015 CALL TO CASE MNGR NO ANSWER OR CALL BACK FROM CASEMNGR. 5/22/2015 ABS AND TRACTION CONTROL DASHBOARD LIGHT ON. JEEP EMAILED ME AT TIME OF DASHBOARD LIGHT ON. I DID NOT RELOAD APP AS INSTRUCTED. CAR STARTED COMMUNICATING AGAIN ON IT'S OWN. 5/22/2015 JEEP INFORMED ME NO REFUND, NO REPLACEMENT. THEY WANT TO CONTINUE TO FIX IT. THIS CAR IS NOT SAFE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Electrical system, Engine, May 26, 2015
MULTIPLE INCIDENTS OF WHEN APPLYING BRAKES, THE TACHOMETER WOULD INCREASE AS THE JEEP DOWN SHIFTED AND THE JEEP WOULD LEAP FORWARD. INCREASE IN SPEED. DELAYS IN THE IGNITION SWITCH WHEN STARTING. WHEN APPLYING THE GAS, THE JEEP WOULD HAVE A 5 - 10 SECOND DELAY IN RESPONSE AND SLOW DOWN INSTEAD OF INCREASING THE SPEED. AS DAYS PAST, THE INCIDENTS WITH THE JEEP LEAPING FORWARD WHEN APPLYING THE BRAKE GOT WORSE AND IT GOT TO BE DANGEROUS TO DRIVE. ALMOST REAR ENDED A FEW PEOPLE. HAD TO HAVE JEEP TOWED TO A DEALERSHIP BECAUSE IT WAS UNSAFE TO DRIVE. THE COMPUTER UPGRADE THAT CAME OUT IN FEBRUARY OF THIS YEAR WAS NOT APPLIED TO THIS JEEP BEFORE IT WAS SOLD TO ME.
Power train, May 21, 2015
THE TRANSMISSION SPUN INTO NEUTRAL AND FINALLY GAVE OUT AT MILE 2300. IT HAD BEEN ACTING ERRATICALLY EVER SINCE MILE 500, IT WOULD SURGE FORWARD AS MY FOOT WAS OFF THE GAS AROUND 30 MPH. UP UNTIL THAT TIME THE TRANSMISSION WOULD ACT ERRATIC, THE CRUISE CONTROL LIGHT WOULD COME ON AND OFF, 2 DRIVING CYCLES THE RADIO/ CLIMATE CONTROL SCREEN DID NOT TURN ON WHICH INDICATED TO ME THAT IT WAS A COMPUTER MALFUNCTION OF SOME SORT. BEFORE IT GAVE OUT I NOTICED THAT THE RPM METER WAS AT 5000 AT 55 MPH THEN IT SLIPPED . I THEN COASTED INTO THE CENTER LANE IN TRAFFIC TO TURN IT OFF HOPING TO RESET IT, IT ALLOWED ME TO TAKE IT HOME BEFORE IT GAVE OUT AGAIN. IT IS CURRENTLY AT THE DEALER FOR REPAIR. I WAS PAINED TO HEAR OF VERY SIMILAR STORIES FROM OTHER BRAND NEW JEEP OWNERS AS THIS SEEMS TO BE A KNOWN PROBLEM.
Power train, May 21, 2015
CAR UPDATED ON 5/20/15 WITH LATEST TSB 21-21-15A FOR TRANSMISSION CONTROL MODULE. CAR NOW SKIPS 2ND GEAR WHEN DOWNSHIFTING (COASTING). ON ROLLING STOPS THE CAR IS STUCK ON 3RD GEAR CAUSING LACK OF ACCELERATION WHILE TRAFFIC BEHIND EXPECTS CAR TO GET MOVING (HIGHWAY ENTRY RAMP). IF GAS IS FLOORED CAR FINALLY REACTS AND SKIPS TO 1ST CAUSING WHEELSPIN. CAR HAS SLID DURING WET CONDITIONS. WITH SNOW THIS CAN BE LETHAL. CAR DID NOT SKIP 2ND GEAR BEFORE TSB. DEALER ADVISED THIS BEHAVIOR IS THE NEW STANDARD.
Power train, May 16, 2015
VEHICLE PERFORMED VERY WELL FOR THE FIRST 11,500 UNTIL I DID A RO1 SOFTWARE RECALL AT DEALERSHIP. IMMEDIATELY UPON PICKING UP THE CAR, I NOTICED THAT THE CAR WOULD NO LONGER SHIFT PROPERLY. DEALER CLAIMED THAT I JUST NEEDED TO "RELEARN" IT. SIX WEEKS, 3000 MILES, 4 TRIPS BACK TO THE DEALER AND IT STILL WILL NOT SHIFT NORMALLY. AFTER FOUR TRIPS THEY FINALLY LEVEL WITH ME THAT THE NEW SOFTWARE PREVENTS A 3-2 DOWNSHIFT AND LIMITS THE AMOUNT THAT THE TRANSMISSION DOWNSHIFTS AT ANY TIME. THIS IS EXTREMELY DANGEROUS AND ALMOST CAUSED AN ACCIDENT ON SEVERAL OCCASIONS NOW. WHEN YOU SLOW DOWN ALL THE WAY TO 1MPH, THE CAR NOW STAYS IN 3RD GEAR SO THAT YOU HAVE NO POWER AT ALL WHEN TRYING TO MERGE INTO TRAFFIC. I HAVE ALMOST BEEN REAR ENDED SEVERAL TIMES NOW EVEN THOUGH I AM TRYING TO GET A TWO BLOCK HEAD START. WHEN GOING AROUND THE CORNER, THE ONLY WAY THAT YOU CAN GET MOVING AGAIN IS TO JAM THE ACCELERATER TO THE FLOOR AND FORCE IT INTO FIRST GEAR, UPON WHICH THE CAR WILL SURGE AND LOOSE TRACTION. VERY DANGEROUS AND UNSTABLE. IN THE MOUNTAINS OR HILLY TERRAIN, THIS CAR IS NOW A DEATH TRAP. CHRYSLER AS PER SOFTWARE ENGINEER LOUIS FARROW CLAIMS THAT THIS IS NOW CONSIDERED "NORMAL OPERATION."
Power train, Fuel/propulsion system, May 15, 2015
WHILE DRIVING AT LOW SPEED, MAKING A RIGHT TURN AND ACCELERATING INTO TRAFFIC, THE WHOLE CAR SHAKES/WOBBLES FROM SIDE TO SIDE. ALMOST FRIGHTENINGLY SEVERE AT TIMES. DEALER CLAIMS THEY CANNOT REPRODUCE. SOMETIMES GET THIS SHAKE WHILE ACCELERATING GENTLY IN STRAIGHT LINE, USUALLY ALWAYS WHEN IN SECOND GEAR. THEY CONTINUE TO PRODUCE THESE JEEPS EVERY DAY, MANY WILL HAVE THIS DEFECT. THERE ARE BULLETINS OUT THERE, BUT NOBODY REALLY HAS CLAIMED THE ISSUE IS FIXED. UNACCEPTABLE FOR A MODERN, NEW DESIGNED CAR. FEELS LIKE A SAFETY RISK, BUT DEALER REFUSES TO HELP. SHOULDN'T I FEEL SAFE DRIVING MY NEW CAR?
Power train, May 15, 2015
TRANSMISSION HAS ALWAYS BEEN "QUIRKY". THE TRANSMISSION SOFTWARE WAS UPDATED IN APRIL. SOON AFTERWARDS I STARTED TO NOTICE LOSS OF POWER AFTER SLOWING DOWN OR COMING TO A NEAR STOP. THE AUTOMATIC 9 SPEED WAS NOT IN THE CORRECT GEAR. ONE DAY I WENT TO PULL OUT IN TRAFFIC AND HAD LITTLE POWER. THERE COULD HAVE BEEN AN ACCIDENT AS THE OTHER VEHICLES HAD TO BRAKE TO AVOID ME. VEHICLE IS AT THE DEALER WAITING FOR A NEW TRANSMISSION. I SAW ALL THE STORIES ONLINE ABOUT THE TRANSMISSION ISSUES IN THIS VEHICLE AND DECIDED I SHOULD ALSO REPORT MY EXPERIENCE.
Power train, Service brakes, Fuel/propulsion system, May 14, 2015
VEHICLE BEGAN SHIFTING HARD, AND ACCELERATING WHEN BRAKES APPLIED. LUNGES FORWARD GAINING SPEED WHILE BRAKES ENGAGED. NO SERVICES ENGINE LIGHTS AT THAT TIMES. TAKEN TO DEALER FOR SERVICE. TOLD BY SERVICE MAN THAT IT HAD 2 RECALLS FOR UPDATES TO TRANSMISSION COMPUTER. NEVER NOTIFIED ABOUT RECALLS OR CAN'T FIND RECALLS REGARDING TRANSMISSION ON THEIR WEBSITE. UPDATES APPLIED TODAY AND WAS PICKED UP. DROVE APPROXIMATELY 10 MILES TOWARD HOME WHEN IT LUNGED HARD, ALARMS SOUNDED AND SERVICE LIGHTS TURNED ON. TAKEN DIRECTLY BACK TO DEALER AND AWAITING THEIR RESPONSE. OTHER NON SAFETY RELATED ISSUES INCLUDE DRIVER SIDE RUNNING LIGHT MALFUNCTION, SMART SCREEN AUDIO/CLIMATE CONTROL MALFUNCTIONS.
Power train, Engine, May 13, 2015
AS I WAS DRIVING ON THE HIGHWAY (CRUISE CONTROL), I RAISED MY RIGHT KNEE WHICH ACCIDENTALLY BUMPED THE IGNITION KEY WHICH TURNED THE CAR OFF. I TURNED TO KEY TO ON, BUT NO HELP, THEN START POSITION, AGAIN NO HELP. I THEN PUT THE TRANS IN NEUTRAL AND WAS ABLE TO RESTART THE ENGINE. HOWEVER, I COULD NOT SHIFT BACK INTO DRIVE. I HAD TO PULL OFF THE HIGHWAY, COME TO A COMPLETE STOP BEFORE I COULD SHIFT INTO DRIVE. FORTUNATELY I WAS ON A TWO LANE HIGHWAY WHERE I COULD SAFELY PULL OFF TO THE SIDE OF THE ROAD. HAD I BEEN IN ONE OF THE MIDDLE LANES OF I-5 NEAR SEATTLE, THIS COULD HAVE CAUSED A SERIOUS ACCIDENT (ME GETTING REAR ENDED). NOTE THAT I ABLE TO DUPLICATE THIS PROBLEM LATER.
Power train, May 10, 2015
THE 9 SPEED TRANSMISSION ON THE NEW JEEP CHEROKEE DOESN'T SEEM TO BE SAFE. IT HAS A MAJOR LAG ESPECIALLY AT ROLLING STOPS. WHEN ONE PRESSES THE GAS NOTHING HAPPENS FOR AROUND 2 TO 3 SECONDS THEN A HUGE BURST OF POWER. THAT MAY NOT SOUND LIKE A LONG TIME UNLESS YOUR IN THE MIDIAN TRYING TO TURN LEFT. IT HAS ALMOST GOTTEN ME KILLED ON SEVERAL OCCATIONS. THE VEHICLE HAS ALSO STARTED LAGGING WHILE PULLING INTO MY DRIVEWAY THEN IT GIVES YOU A BURST OF POWER ALMOST SENDING ME THROUGH MY GARAGE. I HAVE HAD TO PULL OUT OF A SLOW TRUN TO AVOID GETTING HIT THEN THE POWER COMES ON SENDING ME FLYING INTO A MEDIAN. JEEP THINKS IT'S THE TRANSMISSION AND THERE IS A 2 MONTH WAITING LIST JUST TO GET AN APPOINTMENT TO WAIT LONGER. I THINK THE PROBLEM STEMS FROM THE ENGINE START STOP SOFTWARE. WHEN YOUR GOING SLOW THE ENGINE IS PREPARING TO SHUT OFF BUT INSTEAD OF COMING TO A COMPLETE STOP LIKE SAY A LEFT TURN AT A GREEN LIGHT YOU PRESS THE GAS. THE COMPUTER TAKES A COUPLE SECONDS TO SWITCH TO POWER INSTEAD OF SHUTTING IT DOWN. WELL THAT'S MY BEST GUESS. I REALLY LIKE THIS VEHICLE THIS IS SUCH A DISAPPOINTMENT. JEEP HASN'T OFFERED ANY HELP BEYOND SAYING THEYLL CALL ME IN A COUPLE MONTHS TO SET UP AN APPOINTMENT. I HOPE IT DOESN'T GET ME INTO A WRECK BEFORE THEN.
Power train, Other or unspecified, May 8, 2015
PURCHASED A 2015 JEEP CHEROKEE LATITUDE 4X4 ON 2/28/2015. STARTED HAVING ISSUES WITH THE TRANSMISSION HESITATING AND JERKING INTO GEAR. TOOK IT TO THE DEALERSHIP ON 5/1/2015 AND WAS INFORMED THAT THERE IS A COMPUTER GLITCH THAT THE MANUFACTURER IS AWARE OF, BUT THERE IS NO FIX FOR IT. THEY SAY ITS SAFE TO DRIVE. ON 5/7/2015 I ALMOST GOT T-BONED BECAUSE THE TRANSMISSION WOULDN'T SHIFT PULLING OUT OF A PARKING LOT INTO TRAFFIC. IT FINALLY JERKED INTO GEAR BUT CONTINUED TO JERK AND WOULD NOT GO OVER 25MPH AND MY CHECK ENGINE LIGHT AND ERRORS CAME ON ABOUT THE START/STOP FUNCTION. THE DEALERSHIP TOWED MY CAR AND I AM USING A LOANER. THEY HAVE NO IDEA HOW TO FIX IT. THE 2015 JEEP CHEROKEE'S ARE COMPLETELY UNSAFE TO DRIVE! SPENT OVER $30,000 ON A VEHICLE THAT I CAN'T SAFELY DRIVE.
Power train, Service brakes, May 5, 2015
WHEN BRAKES ARE PRESSED THE ENGINE REVS UP, AND JERKS, THE RPMS SHOT UP, THEN PLUMMET, AND THE POWER SURGES, AND YOU FEEL THE CAR STRUGGLE TO FIND THE CORRECT GEAR. SERVICE ENGINE LIGHT ON, CANNOT BE RESET BY DEALER WHEN AT A STOP AND GOING UP INCLINE, NO POWER AT ALL MAY 1. 2015 BROUGHT TO DEALER. HOOKED UP TO COMPUTER, AN HOUR LATER DEALER RETURNS TELLING THAT THE VEHICLE NEEDS PARTS. THEY ARE BACK ORDERED. WE ARE SENT HOME WITH A UNSAFE VEHICLE TOLD TO COME BACK IN FOUR WEEKS. *TR
Power train, May 5, 2015
I OWN A 2015 JEEP CHEROKEE 4X4 (2.4L/4 CYL). I'VE BEEN HAVING ISSUES WITH THE NEW AUTOMATIC 9-SPEED TRANSMISSION. THE VEHICLE WILL LUNGE FORWARD WHILE DECELERATING AT SPEEDS BETWEEN 20-25 MPH. ONCE THE SPEEDOMETER REACHES 20 MPH, THE RPM'S SPIKE AND VEHICLE ACCELERATES (LUNGES) FORWARD. IN ADDITION WHILE ACCELERATING TO 55-60 MPH THE RPM'S REV AT A HIGHER RATE 3000-3500 RPM RANGE AND WILL NOT CLICK INTO GEAR PROPERLY. I TOOK MY JEEP BACK TO THE DEALER ON 4-25-15 AND AFTER A TEST DRIVE AND DIAGNOSIS THEY DECIDED TO REPLACE THE TRANSMISSION. I RECEIVED MY JEEP BACK ON MONDAY MAY 4TH AND IT STILL HAS THE SAME PROBLEM. THIS IS A SAFETY ISSUE AND I AM CONCERNED ABOUT HITTING ANOTHER CAR WHILE DECELERATING TOWARDS A STOP LIGHT OR STOP SIGN. AS SOON AS THE JEEP HITS 20 MPH, THE RPM'S SPIKE AND CAR WANTS TO GO FASTER. *TR
Power train, May 2, 2015
I HAD THE VEHICLE AT THE DEALER TO HAVE THE TRANSMISSION REPROGRAMMED AS PER THEIR RECALL AND AFTER PICKING IT UP I WAS DRIVING HOME AND MAKING A LEFT TURN AT A BUSY INTERSECTION AND PUSHED ON THE GAS AND THERE WAS NO RESPONSE FROM THE VEHICLE LIKE THE TRANSMISSION WAS IN A HIGH GEAR AND HAD NOT SHIFTED DOWN. THE LIGHT TURNED RED AND THE ONLY WAY TO GET THE CAR TO RESPOND WAS TO FLOOR IT AND THE IT SHIFTED REALLY HARD AND TOOK OFF. IT HAPPENED TWO MORE TIMES IN THE NEXT TWO WEEKS AND WE HAVE TAKEN TO THE DEALER AGAIN AND THEY DID ANOTHER REPROGRAM ON IT AND NOW IT HAS A BAD LAG TIME WHEN YOU HAVE TO SHIFT IT ALL THE WAY DOWN SUCH AS TO PASS A CAR. THE DEALERSHIP ADMITTED THAT JEEP WAS HAVING ISSUES AND THAT HE HAD ANOTHER CAR IDENTICAL TO MINE COMING INTO THE SHOP THAT DAY. PEOPLE ARE GOING TO GET KILLED WITH THESE TRANSMISSION ISSUES. I AM AN AUTOMOTIVE TECHNICIAN FOR 40 YEARS AND DRIVING MY OWN CAR SCARES ME REAL BAD. WE BOUGHT THIS CAR BECAUSE WE LIVE IN A SNOWY CLIMATE AND I WANTED MY WIFE TO HAVE THE BEST FOUR WHEELER AVAILABLE. THE DEALER SAID THAT CHRYSLER HAS FIVE MEN WORKING ON THIS PROGRAMMING ISSUE AND I THINK THEY SHOULD HAVE A HUNDRED. PEOPLE ARE GOING TO DYE AND THIS PROBLEM IS ALL OVER THE INTERNET. I HOPE THAT THIS WILL RESOLVE FASTER THAN THE TOYOTA ISSUES THAT KILLED A LOT OF PEOPLE AND INJURED MANY MORE. *TR