2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: other or unspecified
257 reports, newest first. Show all
Power train, Other or unspecified, Nov 2, 2015
INITIALLY CAR SHUTTERED WHEN COMING TO A STOP AND WAS DOWNSHIFTING. THE ENGINE START/STOP MALFUNCTION LIGHT ILLUMINATED AND THE SERVICE ENGINE MIL CAME ON AS WELL. FROM THEN ON THE CAR BEHAVED AS THOUGH IT WAS STUCK IN 3RD GEAR CAUSING A TOTAL LACK OF TORQUE/POWER WHEN ACCELERATING FROM STOPS, AND THE ENGINE RPMS WERE GOING EXTREMELY HIGH AND THE CAR WOULDN'T SHIFT. EVEN TRIED USING THE "MANUAL SHIFT" FEATURE BUT THE CAR INDICATED IT WAS SHIFTING GEARS, BUT THE RPMS DID NOT CHANGE, NOR COULD YOU FEEL THE CAR SHIFT. WHEN ACCELERATING FROM A STOPPED POSITION THERE WAS NO POWER AND THE CAR CRAWLED/STRUGGLED TO GET MOVING FORWARD. WAS ALMOST T-BONED TRYING TO TURN ACROSS ONCOMING TRAFFIC TO GET TO A PARKING LOT SO I COULD STOP. ONCE I PULLED INTO THE PARKING LOT CAR WOULD NOT GO INTO REVERSE. I PUT IT IN REVERSE, BUT THE CAR WOULDN'T GO. TURNED THE CAR OFF AND THEN ON AND EVERYTHING SEEMED TO RESET EXCEPT MIL AND CAR STARTED BEVAING NORMALLY. I TOOK THE CAR TO THE DEALERSHIP AND THEY "REFLASHED" THE PCM, TCM, AND BCM. 1 DAY LATER THE CAR SHUTTERS WHEN DOWN SHIFTING AND ERROR LIGHTS COME ON. LOSES POWER, AND 50% OF THE TIME SEEMS LIKE IT IS NOT SHIFTING GEARS. 25% OF THE TIME WON'T GO INTO REVERSE. CAR BEHAVES NORMALLY AFTER RESTARTING THOUGH THE MIL INDICATOR LIGHT REMAINS ON. USUALLY AROUND 10 MILES LATER THE WHOLE SERIES OF MALFUNCTION STARTS AGAIN, ALWAYS WHEN THE CAR IS DOWNSHIFTING BEFORE A STOP. JUST DROPPED THE CAR OFF TO THE DEALER AND THEY ARE HAVING THEIR TRANSMISSION SPECIALIST LOOK AT IT. WHEN I DROPPED IT OFF IT WAS GIVING THE SAME ERROR CODE, "IMPROBABLE ERROR" FROM THE TCM/PCM. THE LACK OF POWER TO ACCELERATE AND INABILITY TO GO INTO REVERSE MAKES THIS CAR SIMPLY UNSAFE TO DRIVE WHEN THE ERRORS OCCUR. ATTACHING FIRST REPAIR INVOICE FROM THE TCM/PCM/BCM REFLASH. WAITING TO HEAR WHAT THE TRANSMISSION SPECIALIST SAYS.
Other or unspecified, Oct 13, 2015
I DID THE RECALL ORC MODULE SOFTWARE ON MY VEHICLE NOW I GOT A RECALL ON TH RADIO SECURITY VULNERABLILIEY THE DEALER IN MY TOWN SAYS THIS IS THE SAME RECALL, IS IT?
Other or unspecified, Oct 8, 2015
TUESDAY WHILE DRIVING THE VEHICLE MAKING A LEFT TURN ONTO A BUSY 4 LANE HWY THE JEEP ATTEMPTED TO STALL WITH DINGING NOISES LIKE WARNING LIGHTS SHOULD COME ON NOTHING APPEARED, WEDNESDAY WHILE DRIVING AFTER MAKING A RIGHT TURN THE JEEP JUST SHUT DOWN IMMEDIATELY WITH THE BATTERY WARNING LIGHT ON STATING "TO SHIFT YOU MUST BEGIN IN PARK" ON THE DASH - COULDN'T MOVE THE VEHICLE AT ALL NOR WOULD IT RESTART FOR OVER 15 MINUTES. FINALLY GOT THE JEEP STARTED, CONTINUED ON MY ROUTE WITH IT LURCHING FORWARD AND SURGING - MIND YOU AN INFANT WAS THE BACK SEAT BOTH TIMES OCCURRENCES. WE BOTH COULD HAVE BEEN SERIOUSLY INJURED OR WORSE IF ANOTHER VEHICLE WOULD HAVE BEEN CLOSE EITHER TIME. CALLED THE DEALERSHIP THEY INFORMED ME TO DROP IT OFF SO I DROPPED IT OFF WEDNESDAY MORNING WITH IT YET TO BE LOOKED AT AFTER BEING THERE FOR 36 HRS WITH NO HOPE IN SITE OF WHEN IT WILL BE. THIS IS A SERIOUS ISSUE.
Other or unspecified, Oct 1, 2015
DRIVING ON HIGHWAY & DASHBOARD STARTS FLASHING, HAD TO PULL OVER AND MESSAGE STATED TO SERVICE TRANSMISSION. CAR HAS LESS THAN 15 K MILES, TOOK IT IN DEALER INDICATED IT WAS FIXED, SAME DAY ON THE WAY HOME FROM DEALER ON HIGHWAY IT HAPPENED AGAIN
Other or unspecified, Oct 1, 2015
THE VEHICLE WAS STATIONARY .THE WATER FROM THE AIR CONDITION CONDENSATE LINE RUNS ON A PAN WHICH IN TURN OVER FLOWS OVER THE SIDE OF THE PAN RUNNING ON TO THE EXHAUST STEAMING UP UNDER THE CAR INTO THE ENGINE COMPARTMENT AND THE STEEL ABOVE THE EXHAUST.
Other or unspecified, Sep 30, 2015
MY CHECK ENGINE LIGHT CAME ON AT THE 5,000 MILE MARK. TURNER OUT I NEEDED A NEW TRANSMISSION. THE DEALERSHIP INSTALLED ONE FOR ME AND EVER SINCE I GOT IT BACK IT'S NOT THE SAME. MAKES LOUD NOISES WHEN I TURN IT ON, AND SOMETIMES IT DOESN'T EVEN WANT TO START. ALSO, WHEN I PUSH ON MY BRAKES MY VEHICLE JERKS BACK WHEN I COME TO A STOP.
Power train, Other or unspecified, Sep 26, 2015
WHILE DRIVING 60 MPH I LOST POWER TO THE VEHICLE. I WAS ABLE TO SAFELY COAST TO THE SIDE OF THE FREEWAY. SEVERAL ERRORS POPPED UP INCLUDING SERVICE TRANSMISSION, SERVICE 4WD, SERVICE PARKING BREAK. AFTER SITTING ON SIDE OF ROAD I RESTARTED CAR AND ERRORS CLEARED. THIS HAS BEEN HAPPENING SEVERAL TIMES AND TAKEN TO DEALER 4 TIMES. THIS IS A VERY DANGEROUS SITUATION AND I HAVE BEEN PUT IN VERY DANGEROUS SITUATIONS.
Electrical system, Structure, Other or unspecified, Sep 14, 2015, crash
WAS TRAVELING TO WORK AND THERE WAS A CAR AHEAD OF ME. THIS PERSON HAD OUT OF STATE PLATES AND WAS NOT PAYING ATTENTION, SPEEDING UP AND THEN SLOWING DOWN SEVERAL TIME. THE PERSON BEHIND ME AND PASSED BOTH OF US. IN FACT HE WAS THE ONE THE I RAN INTO. THEN WHEN I APPROACHED THE NEXT TOWN TO GET ON THE 4 LANE, THERE IS A TURN OFF THAT EVERYONE USES TO GET TO THE SCHOOL. I DON'T REMEMBER WHAT HAPPENED TO THE GREEN OUT OF STATE CAR, I THINK HE DID A QUICK LEFT TURN IN FRONT OF ME, AND THEN I HIT THE GUY THAT PASSED BOTH OF US. HE WAS STOPPED WAITING FOR THE CAR AHEAD OF HIM TO TURN. NEEDLESS TO SAY, I WAS CHARGED WITH FAILING TO STOP IN AN ASSURED CLEAR DISTANCE. THE SUN WAS BRIGHT AND I SEEN NO BRAKE OR TURN SIGNALS. THE FRONT END OF MY 10 DAY OLD VEHICLE SUSTAINED OVER 8600 DOLLARS IN DAMAGE SO FAR. MY CONCERN IS WHY DID THE AIR BAGS NOT GO OFF AT 50 MPH WHEN I HIT THE BACK OF HIS 2012 BUICK? I WAS TAKEN BY AMBULANCE TO BE CHECKED OUT AS THE SEAT BELT HURT MY CHEST AND POSSIBLE BROKEN FINGER. LATER THAT NIGHT I RETURNED TO THE HOSPITAL FOR A HEAD CT AND CHEST XRAY FOR DIZZINESS AND HEADACHES. I STILL HAVE HEAD ACHES WHEN I BEND OVER AND WILL MOST LIKELY CONSULT MY DOCTOR FOR POSSIBLE WHIP LASH. THE OTHER DRIVER WAS NOT HURT, BUT WAS TOLD HIS VEHICLE WAS GOING TO BE TOTAL LOSS. WE JUST BOUGHT THIS AND NOW I AM CONCERNED ABOUT SAFETY! BOTH THE ADJUSTOR AND I WERE CONCERNED WHY THEY DIDN'T DEPLOY. THE WHOLE FRONT END OF MY VEHICLE IS DESTROYED. FROM BUMPER BACK TO RADIATOR, WHICH WAS DESTROYED.
Power train, Other or unspecified, Sep 11, 2015
I WAS DRIVING TO WORK AND CAR STARTED TO DIE. I WAS DRIVING AROUND 30 MPH AND CAR STARTED TO SLOW DOWN. I CAME TO THE POINT WHERE I WAS WAS READY TO TAKE A LEFT TURN SO STARTED TO TURN BUT THE CAR DIED AND AN ONCOMING CAR ALMOST HIT ME.
Power train, Other or unspecified, Fuel/propulsion system, Sep 7, 2015
WHEN REDUCING SPEED ONCE AT ABOUT 35MPH THE VEHICLE WANTS TO ACCELERATE. VEHICLE WAS IN THE SHOP FROM JAN. 20TH 2015 FEB. 6TH 2015. DEALERSHIP REPLACED TRANSMISSION AND FIXED THE PROBLEM. I WAS NOT ABLE TO LIST THE DATES UP TOP SO I WILL LIST EVERYTHING HERE. APRIL 29TH 2015 TO APRIL 30TH 2015 VEHICLE HAD A RECALL. RECALL #R05. JULY 13TH - JULY 28TH HAD A PROBLEM WITH GAS. EVERYTIME I WOULD GET GAS WITHIN 20 MILES IT WOULD DROP A QUARTER OF A TANK. DEALERSHIP REPLACED FUEL PUMP AND TESTED IT. ALSO ANOTHER RECALL. RECALL #R40. JUNE 1ST - JUNE 2ND I ADVISED THE DEALERSHIP VEHICLE GOES THROUGH A QUARTER TANK OF GAS WITHIN 20 MILES. THEY LOOKED AT IT AND COULDN'T FIND A PROBLEM. ALSO ON THIS DATE THEY PERFORMED A FLASH UPDATE FOR POWERTRAIN CONTROL MODULE. ON JULY 31ST MY FIANCEE CAME TO PICK ME UP AT 3PM AFTER WORK AND I GOT A CALL FROM HER STATING THE VEHICLE STOPPED RUNNING. SHE HAD OUR NEWBORN BABY ALONG SIDE OF THE ROAD IN 90 DEGREE WEATHER WAITING FOR A FAMILY MEMBER TO PICK HER UP. I GOT A RIDE TO OUR BROKEN DOWN VEHICLE AND CALLED A TOW TRUCK. TOW TRUCK CAME AND TOOK US TO DEALERSHIP. I WAITED FOR THE RESULTS AND THEY HAD NO IDEA WHY IT HAD DIED SO THEY GAVE ME A RENTAL UNTIL THE NEXT DAY. AUGUST 1ST RECIEVED CALL FROM DEALERSHIP SAYING IT WAS A FAULTY FUEL PUMP THEY HAD INSTALLED JUST A FEW DAYS BEFORE. MY VEHICLE WAS IN SERVICE FOR THIS FROM JULY 31ST - AUGUST 4TH. THE PROBLEMS ADD UP NOW I HAVE ANOTHER RECALL FOR THE POWER LIFTGATE CONTROL MODULE, RECALL #R27 AS I CANNOT GET THIS RECALL FIXED YET BECAUSE I WAS TOLD BY DEALERSHIP THEY HAVENT STARTED MANUFACTURING THE PARTS YET. LASTLY, LAST WEEK I WENT TO START VEHICLE AND IT WOULD NOT START. TOOK A FEW TIMES AND HAD TO GIVE IT GAS FOR IT TO START. TODAY SEPT. 7TH 2015 VEHICLE WOULD NOT START. HAD TO GET IT JUMPED AND GOING TO CALL DEALERSHIP TOMORROW TO GET THIS CHECKED OUT.
Other or unspecified, Sep 2, 2015
WE TOWED THE JEEP BEHIND OUR RV USING A ROADMASTER TOW BAR. AFTER HAVING TRAVELED 10 MILES AT APPROPRIATE HIGHWAY SPEEDS, WE SLOWED DOWN IN A CONSTRUCTION ZONE THAT REQUIRED ALL TRAFFIC TO CONTINUE IN THE FAR RIGHT LANE. THE NEW LANE CROSSED OVER THE EDGE OF THE HIGHWAY PAVEMENT ON TO THE RECESSED SKIRT OF THE SHOULDER, ABOUT A 2 INCH DROP. AT THAT TIME OUR RV BEGAN TO ROCK, ALERTING US TO THE POSSIBILITY THAT WE HAD BLOWN A TIRE. WHILE ASSESSING THE SITUATION WE SAW IN OUR REAR CAMERA THAT THE JEEP WAS ROCKING VIOLENTLY, WHICH WAS ALSO WITNESSED BY THE CHP OFFICER THAT FOLLOWED US TO SAFETY.THE TIRES WERE FINE, BUT THE JEEP'S VIOLENT ROCKING WAS ENOUGH TO SCATTER THE CONTENTS OF THE CAR. WE DETACHED THE JEEP WITH A GREAT DEAL OF DIFFICULTY AFTER THE AMOUNT OF TWISTING THAT OCCURRED DURING THE BOUNCING. THE CHECK ENGINE LIGHT WAS ALSO ACTIVATED. WE WERE ABLE TO DRIVE THE JEEP TO AN AREA THAT ALLOWED US TO RE-ATTACH THE TOW GEAR AND CONTINUE TO OUR DESTINATION.
Power train, Other or unspecified, Aug 27, 2015
I BOUGHT THE CAR MID OCTOBER 2014 AND BEGAN NOTICING IT DID NOT SHIFT PROPERLY - WOULD "HANG UP" IN LOWER GEAR WHEN IT SHOULD SHIFT. TOOK IT TO THE DEALERSHIP (MILEAGE APRX 2,500) WHICH SAID IT WAS "THROWING CODES" SO THEY ADJUSTED THE TRANSMISSION. THIS STILL DID NOT CORRECT THE ISSUE SO I TOOK IT BACK AND THEY SAID THEY COULD FIND NOTHING WRONG BUT DID MAKE A MINOR ADJUSTMENT BUT THE PROBLEM CONTINUED TO GET WORSE. AT APRX 5,700 MILES THEY PUT A NEW TRANSMISSION IN THE VEHICLE (PROBABLY MAY 2015). IN JUNE, THE VEHICLE BEGAN TO FALTER WHEN IT WAS TRYING TO SHIFT AND WHILE DRIVING (HAPPENS AT ANY SPEED) AND, WHILE SITTING AT STOP LIGHTS IT WOULD SURGE FORWARD WITH MY FOOT ON THE BRAKE. THE DEALERSHIP HAS ADJUSTED IT TWICE SINCE THEN. THE DEALERSHIP HAS OFFERED TO SELL THE CAR AT AUCTION FOR ME AND JEEP WANTS TO SEND IN A "STAR REPAIR" TEAM TO WORK ON THE VEHICLE SOME MORE. I HAVE HAD THIS CAR ALREADY WORKED ON 5 TIMES AND NO ONE HAS A CLUE OF WHAT TO DO TO REPAIR IT. IT IS DANGEROUS IN THAT WHEN YOU PULL INTO TRAFFIC AND THE CAR FALTERS/STALLS OUT IT CAN CREATE A POTENTIAL WRECK OR WHEN IT THE ENGINE SURGES ON ITS OWN A RISK OF RUNNING INTO SOMETHING EXISTS. I DON'T THINK SELLING IT AT AUCTION JUST TO PASS THE PROBLEM ON TO SOMEONE ELSE OR "HANGING PARTS" ON IT IN HOPES THEY CAN FIX THE PROBLEM IS THE ANSWER. THE CAR NOW HAS 10,600 MILES ON IT; HAS NOT BEEN ABUSED AND STILL DOES NOT RUN PROPERLY OR SAFELY. I THINK THIS VEHICLE IS A LEMON AND BOTH JEEP AND THE DEALERSHIP DO NOT WANT TO TAKE RESPONSIBILITY FOR A FAULTY PRODUCT THAT IS DANGEROUS TO DRIVE
Vehicle speed control, Other or unspecified, Engine, Aug 27, 2015
CAR DOES NOT ACCELERATE WHEN PUSHING ON GAS, GETS STUCK IN GEAR AND THEN WHEN IT FINALLY FINS THE RIGHT GEAR THE WHOLE VEHICLE BUCKS. REPORTED THE PROBLEM IN JANUARY, WAS TOLD TO WAIT FOR THE RECALL UPDATE, WHICH DIDN'T HAPPEN UNTIL JUNE. HAVE BROUGHT THE VEHICLE IN 2 MORE TIMES FOR THE SAME PROBLEM. THIS PROBLEM HAS CAUSED ME TO ALMOST BE IN A NUMBER OR ACCIDENTS WHEN TRYING TO MERGE ON TO HIGHWAYS OR PASS SOMEONE ON THE HIGHWAY. IN ANOTHER INCIDENT MY SUNROOF EXPLODED FROM THE INSIDE OUT WHILE DRIVING ON THE HIGHWAY AND JEEP IS REFUSING TO COVER IT UNDER WARRANTY EVEN THOUGH NOTHING HIT THE VEHICLE AND THERE ARE OTHER REPORTS ONLINE OF THIS HAPPENING.
Other or unspecified, Aug 25, 2015
I WAS TURNING AT A BUSY INTERSECTION OUTSIDE OF DC WHEN IT APPEARED THAT MY ENGINE COMPLETELY SHUT OFF AND I WAS COASTING. I PRESSED ON THE GAS BUT THE CAR WENT NOWHERE. AFTER A FEW SECONDS, IT KICKED BACK ON AND SPED UP TO 50MPH. THANKFULLY NO ONE WAS BEHIND ME OR I COULD HAVE GOTTEN REAR ENDED. THREE DAYS LATER, MY HUSBAND WAS DRIVING MY CAR ON THE HIGHWAY (GOING AT LEAST 65MPH) WHEN THE MALFUNCTION INDICATOR LIGHT APPEARED AND THE RPM'S WERE WELL OVER 5,000 WHEN SLOWING DOWN TO ONLY 30 MPH. THE CAR WAS NOT SHIFTING PROPERLY AND WE HAD TO PULL OVER. UNFORTUNATELY WE WERE FOUR HOURS FROM HOME AND HAD TO "MANUALLY" SHIFT THE ENTIRE DRIVE HOME BECAUSE THE AUTOMATIC TRANSMISSION WAS NOT FUNCTIONING. WE TOOK IT TO A DEALERSHIP AND THEY PERFORMED THE SOFTWARE UPDATE AND INSISTED THAT IT WAS FIXED. MY HUSBAND DEMANDED THEY DRIVE IT FOR A LONGER DISTANCE AND SURE ENOUGH, THE CAR BROKE DOWN AND WAS TAKEN BACK TO THE DEALERSHIP. THEY ENDED UP REPLACING THE TRANSMISSION AND I JUST PICKED UP MY CAR YESTERDAY (8/24). I STILL NOTICE IT JERKING BACK WHEN I PRESS ON THE GAS AFTER COMING TO A STOP AND NOT SHIFTING PROPERLY. I FEEL SO UNSAFE IN THIS CAR AND NONE OF THE JEEP EMPLOYEES (AT MY LOCAL DEALERSHIP AND CORPORATE) SEEM TO BE CONCERNED. I LIVE IN THE CITY AND CANNOT AFFORD TO HAVE MY CAR BREAKDOWN IN THE MIDDLE OF THE ROAD OR HAVE THE TRANSMISSION STOP WORKING LIKE BEFORE. IT TOOK 3 WEEKS OF BEING SERVICED AND I STILL DON'T THINK THAT IT'S FIXED PROPERLY.
Power train, Other or unspecified, Engine, Aug 12, 2015
THIS IS A NEWLY LEASED VEHICLE. AFTER DRIVING AT 65 MPH FOR ABOUT 20 MINUTES AND THEN STOPPING, A BURNING SMELL WAS OBSERVED. AFTER OPENING HOOD, SMOKE WAS RISING FROM BEHIND THE ENGINE, BUT NO FIRE. OIL WAS OBSERVED LEAKING UNDERNEATH THE VEHICLE AND ENGINE OIL LEVEL HAD DROPPED BELOW THE RECOMMENDED LEVEL. OIL WAS LEAKING ONTO THE SKID PLATE AND EXHAUST WHICH CAUSED THE SMOKE. VEHICLE WAS DRIVEN BACK TO THE DEALER FOR REPAIRS. DEALER STATED THE OIL PAN SEAL WAS LEAKING AND REPLACED THE SEAL IMMEDIATELY AT NO CHARGE TO ME.
Power train, Other or unspecified, Aug 7, 2015
SHIFTING WITH THE VEHICLE OR ACCELERATING OFTEN HAS UNEXPECTED RESULTS. SHIFTING FROM REVERSE OR PARK TO DRIVE RESULTS IN LUNGING FORWARD WITH INCREASED SPEED. SHIFT FROM REVERSE TO PARK OR PARK TO REVERSE CAN EXPERIENCE FORWARD LUNGING. PRESSING THE GAS, OR EVEN ATTEMPTING RAPID SPEED INCREASE, CAN RESULT IN AN UNRESPONSIVE VEHICLE - NO MOVEMENT FORWARD, HIGH REVS AND SIGNIFICANT RPMS. AFTER SEVERAL SECONDS A RAPID "CATCH" OCCURS AND AN UNCONTROLLED JERKING LUNGE FORWARD.
Power train, Vehicle speed control, Other or unspecified, Aug 6, 2015
CAR TRANSMISSION FAILED, CAUSING US TO GET HIT NUMEROUS TIMES. CAN NOT ACCELERATE WHEN NECESSARY, SOMETIMES IT WILL GO FINE AND OTHER TIMES GAS PEDAL FLOORED AND GO NO WHERE.
Other or unspecified, Aug 5, 2015
WHILE DRIVING, THE NAVIGATION SYSTEM FAILED, LEAVING ONLY THE ARROW POINTING IN MY DIRECTION OF TRAVEL. THIS CONTINUED FOR OVER THREE HOURS. WHEN STOPPED FOR LUNCH, I RETURNED TO VEHICLE AND WHEN I RESTARTED THE NAVIGATION SYSTEM RETURNED TO NORMAL. I TOOK THE CAR INTO THE DEALER WHO SAID THAT THE CURRENT RADIO/NAVIGATION SYSTEM HAD TWO SOFTWARE UPDATES DUE. THEY WERE INSTALLED, COMPLETELY LOCKING UP THE RADIO/NAVIGATION SYSTEM. THE DEALER TOOK OVER THREE HOURS TO CORRECT PROBLEM WITH THEIR TOP COMPUTER PERSON. THE VEHICLE WAS NEVER THE SAME. THE BACKUP CAMERA FAILED, THE DASHBOARD DISPLAY WOULD LOCK OUT AND OTHER ELECTRONIC MALFUNCTIONS PLAGUED THE VEHICLE. THE WHOLE RADIO/NAVIGATION SYSTEM WAS FINALLY REPLACED AFTER THREE MONTHS OF TRIAL AND ERROR. AT THIS TIME, THE VEHICLE SEEMS TO BE FUNCTIONING PROPERLY. HOWEVER, ONE EMPLOYEE AT THE DEALER TOLD ME THIS. JEEP HAS AT TIMES BEEN INSTALLING REFURBISHED RADIO/NAVIGATION SYSTEMS IN THEIR NEW VEHICLES WHEN THEY RUN SHORT OF NEW PARTS. THIS COULD EXPLAIN WHY THE SOFTWARE UPDATES WERE NOT COMPATIBLE WITH THE OLDER RADIO/NAVIGATION SYSTEM. HOW CAN A MANUFACTURER INSTALL REFURBISHED PARTS INTO A NEW VEHICLE? TO ME, THIS IS NOT ONLY A SAFETY ISSUE BUT A CONSUMER FRAUD ISSUE.
Power train, Electrical system, Other or unspecified, Aug 1, 2015
MY HUSBAND AND I BOUGHT A BRAND NEW 2015 JEEP CHEROKEE TRAILHAWK. 2 WEEKS AFTER OWNING OUR BRAND NEW CAR THAT WE PURCHASED BECAUSE WE WERE EXPECTING A BABY AND WANTED TO HAVE A SAFE RELIABLE VEHICLE WE STARTED HAVING SHIFTING PROBLEMS AND ELECTRICAL ISSUES. WE BROUGHT IN THE VEHICLE MULTIPLE TIMES (4 TIMES) AND ALTHOUGH WE WERE TOLD THAT IT MIGHT BE TRANSMISSION RELATED ISSUES BUT THEN AS SOON AS CHRYSLER GOT INVOLVED WE WERE TOLD OUR VEHICLE IS PERFECTLY FINE. NOTHING WAS EVER FIXED UNTIL MY HUSBAND AND I WENT TO A DIFFERENT DEALERSHIP. THE NEW DEALERSHIP FIXED THE ELECTRICAL PROBLEMS BUT SAID EVERYTHING WITH THE TRANSMISSION IS NORMAL. THE CAR MAKES SHUDDER MOTIONS, SOMETIMES IT DOES NOT ACCELERATE AS I'M TRYING TO GET ONTO THE FREEWAY AND IT SHIFTS VERY JERKY. WE HAVE OWNED A JEEP BEFORE WHICH DID NOT DO THAT. WE ARE SO DISAPPOINTMENT HOW CHRYSLER IS RESPONDING TO KNOWN TRANSMISSION PROBLEMS AND NOT DOING ANY RECALLS ON TRANSMISSION RELATED ISSUES. WE BOUGHT THIS VEHICLE BECAUSE WE WANTED A SAFE VEHICLE FOR THE FAMILY. HOWEVER, AFTER THE LATEST TCM UPDATE THE SHIFTING HAS GOTTEN WORSE AND IT DOESN'T FEEL SAFE TO DRIVE THE VEHICLE YET CHRYSLER WON'T DO ANYTHING AS WE ARE BEING TOLD THIS IS NORMAL.
Power train, Other or unspecified, Engine, Aug 1, 2015
MINE IS 2015 NEW JEEP CHEROKEE V6 LIMITED MODEL. THE PROBLEMS MAINLY LIE IN THE ZF 9 SPEED TRANSMISSION. 1) EXPERIENCED FRONT END WOBBLING WHEN SHIFTING FROM 2ND GEAR TO 3RD GEAR ACCELERATING AT 1750 RPM TO 2000. THE VIBRATION HAPPENS MOST FREQUENT WHEN STARTING FROM UPHILL. 2) THE VEHICLE WILL ACCELERATE ON ITS OWN EVEN WITHOUT GAS PEDAL ENGAGED WHEN DOWN SHIFTING FROM 4TH TO 3RD OR LOWER GEAR, CAUSING SIGNIFICANT SAFETY ISSUES.
Other or unspecified, Jul 17, 2015
THIS VEHICLE SHAKES BAD AT TAKE OFF FROM A STOP OR MAKING A LEFT OR RIGHT TURN TOOK IT NOW 4 TIME DEALER CAN'T FIX IT DON'T UNDER STAND WHAT'S WRONG! TOOK IT IN 7-15 2015 KEPT OVER NITE DEALER CALLED CHRYSLER TRY TO REPROGRAM THE BRAIN DID NOT WORK PICK IT UP NEXT DAY CALLED DEALER TOLD THEM IT STILLS SHAKES DEALER SAID THEY WILL CALL CHRYSLER AGAIN OK IT'S NOW 7-172015 STILL WAITING FOR PHONE CALL STILL DRIVING THE SHAKING BRAND NEW JEEP WILL TELL PEOPLE NOT TO BUY A JEEP!!! I WORKED FOR CHRYSLER 34 YEARS AGAIN WILL TELL PEOPLE NOT BUY THIS JEEP MAYBE BECAUSE OF THE TRANS
Other or unspecified, Jul 13, 2015
VEHICLE STARTED DISPLAYING MALFUNCTION INDICATOR LIGHT (MIL) & HAD ERROR CODES U0402 & U1424. DEALER WHERE I BOUGHT THE VEHICLE PERFORMED RECALL R01 - FLASH OF TCM & PCM (TOOK ABOUT 3 HOURS). IN JUNE, I RECEIVED NOTICE OF RECALL R05, WHICH I HAD PERFORMED & ALSO ADVISED DEALERSHIP OF MIL LIGHT ( SAME ERROR CODES U0402 &U1424). DEALER PERFORMED R05 SERVICE & CLEARED ERROR CODES & ADVISED I SHOULD HAVE NO FURTHER ISSUES. JULY 2, THE MIL & THE START/STOP ERROR LIGHT CAME ON. THIS WAS APPROXIMATELY 11, 800 MILES. THE LIGHTS WENT OFF AFTER MULTIPLE DRIVE CYCLES OVER 4 DAYS, BUT CAME BACK ON MONDAY. I CALLED A LOCAL JEEP DEALERSHIP & GOT AN APPOINTMENT FOR SATURDAY, 7/11/15. BETWEEN MONDAY & THE APPOINTMENT, THE MIL & START/STOP ERROR LIGHTS WENT OFF AND CAME BACK ON AFTER MULTIPLE DRIVE CYCLES. THIS HAPPENED 5 TIMES BETWEEN 7/2 & 7/11. EACH TIME, THE ERROR CODES WERE U0402 AND U1424. THE DEALER COULD NOT SEE THAT THE TCM & PCM FLASHES HAD BEEN DONE, SO THEY WERE DONE AGAIN (ALMOST 3 HOURS TO COMPLETE). I WAS ADVISED THIS SHOULD RESOLVE THE ISSUE. SEVERAL DRIVE CYCLES & 2 DAYS LATER, THE SAME 2 LIGHTS ARE BACK ON WITH THE SAME 2 ERROR CODES & I HAVE TO TAKE IT BACK FOR THE 4TH TIME FOR THE SAME MALFUNCTION ERROR CODES. SINCE THIS IS TRANSMISSION-RELATED, I HAVE CONCERNS ABOUT THE SAFETY OF MY VEHICLE AT THIS POINT.
Other or unspecified, Jul 8, 2015
SINCE I BOUGHT THE CAR THE TRANSMISSION SHIFTED VERY ROUGH. THE CAR SURGED FORWARD WHEN SLOWING DOWN. WHEN STOPPED AND STARTING TO MOVE FORWARD THE CAR JUMPED FORWARD ON A CONSISTENT BASIS. I TOOK TO DEALER, THEY SAID I WAS NOT USED TO DRIVING AN SUV. APPROXIMATELY A MONTH LATER ( TRANSMISSION GETTING WORSE) THE CHECK ENGINE LIGHT CAME ON. TOOK TO DEALER( TOWNE CHRYSLER JEEP IN HAMBURG NY), SAID NOTHING WRONG WITH IT. PICKED IT UP AND 30 MINUTES LATER CHECK ENGINE LIGHT CAME BACK ON. TOOK IT BACK TO THE DEALER, THEY SAID COULD BE SOME SOFTWARE PROBLEM. PICKED THE VEHICLE UP AGAIN. CHECK ENGINE LIGHT CAME BACK ON WITHIN A FEW HOURS. I THOUGHT IT MIGHT HAVE BEEN THE DEALER, SO I TOOK IT TO ANOTHER JEEP DEALERSHIP. I DROPPED THE CAR OFF RENTED A CAR. WHEN ENTERPRISE PICKED ME THE AGENT TOLD ME THAT HE HAD AT LEAST 10 PEOPLE THAT WEEK WITH JEEP CHEROKEE AND TRANSMISSION PROBLEMS( FROM 1 DEALERSHIP). I GOOGLED THE PROBLEM AND FOUND OUT THAT THOUSANDS OF JEEP OWNERS WERE EXPERIENCING THE SAME PROBLEM WITH THE 9 SPEED TRANSMISSION. TODAY THEY PUT A NEW TRANSMISSION IN MY 4 MONTH OLD CAR. THESE CARS ARE DANGEROUS WHEN THEY JUMP FORWARD EVEN WITH YOUR FOOT ON THE BRAKE. THE TRANSMISSION DOES NOT SHIFT WHEN TRYING TO EXCELLERATE. IT IS JUST A MATTER OF TIME BEFORE SOMEONE GETS KILLED DRIVING THESE CARS.
Electrical system, Other or unspecified, Service brakes, Jun 25, 2015
THE VEHICLE STOP/START FEATURE ACTIVATES ON THE HIGHWAY WHEN IN TRAFFIC CONGESTION WHEN I COME TO A COMPLETE STOP, AT A STOP SIGN, OR AT A RED LIGHT; PERIODICALLY, THE EMERGENCY BRAKE IS ALSO ACTIVATED AND DOES NOT ALLOW ME TO TURN IT OFF AND PROCEED UNLESS I REMOVE THE IGNITION KEY, INSERT IT, AND THEN RESTART THE CAR. ONLY THEN, WILL IT ALLOW ME TO TURN OFF THE ELECTRIC EMERGENCY BRAKE AND MOVE INTO TRAFFIC. MY FAMILY AND I HAVE BEEN IN DANGER FROM OTHER VEHICLES ON THE HIGHWAY, AT RED LIGHTS AND STOP SIGNS, BECAUSE OF MY CAR STALLING, IN THIS MANNER. THE STOP/START FEATURE PLACES ME AND MY OCCUPANTS IN DANGER OF COLLISION FROM OTHER MOTORIST. I HAVE REPORTED IT TO WHITTEN BROTHERS, LOCAL JEEP DEALER, SEVERAL TIMES, HOWEVER, THEY DISCREDIT THE COMPLAINT AND I BELIEVE THEY DO NOT DOCUMENT IT.
Power train, Other or unspecified, Jun 20, 2015
THE JEEP HAS A WOBBLE OR SHIMMY BETWEEN 11 AND 17 MPH THAT IS VERY SIGNIFICANT. SEEMS TO HAPPEN AFTER THE JEEP HAS BEEN DRIVEN AND IS WARMED UP. I HAVE 3200 MILES ON THIS VEHICLE AND THIS PROBLEM WAS NOTICED WHEN THE JEEP HAD ABOUT 500 MILES ON IT. I AM BEING TOLD ITS THE FRONT AXLE SHAFTS THAT ARE SUPPOSEDLY ON ORDER. HOWEVER, I AM ALSO BEING TOLD IT COULD WEEKS TO MONTHS TO GET THE PARTS IN.