2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: other or unspecified
257 reports, newest first. Show all
Other or unspecified, Jun 16, 2015
VEHICLE HAS NOTICEABLE FRONT END SHIMMY IN LOW GEAR THAT ONLY GOES AWAY AFTER SHIFTING TO SECOND GEAR. DEALER HAS NO FIX AT THIS TIME.
Power train, Other or unspecified, Jun 5, 2015
VEHICLE SHAKES / WOBBLES WHEN ACCELERATING FROM A DEAD STOP. THE PASSENGER SIDE FRONT TIRE ACTUALLY FEELS LOOSE UNTIL APPROXIMATELY 30 MPH. ALSO, WHEN TURNING RIGHT AND / OR GOING UP AN INCLINE, THE FRONT END SHAKES AND THE VEHICLE HESITATES. JEEP ACKNOWLEDGES THAT THIS IS AN ISSUE AND THEY ARE REDESIGNING THE FRONT AXLES WITH A STURDIER DESIGN. THE ISSUE IS THAT THE REPAIR IS NOT AVAILABLE FOR SEVERAL MONTHS AT LEAST, BECAUSE IT'S STILL IN DEVELOPMENT. THERE IS A REAL CONCERN THAT THE AXLE COULD FAIL AND CAUSE AN ACCIDENT.
Other or unspecified, Jun 4, 2015
I HAVE TAKEN MY 2015 JEEP CHEROKEE INTO THE SERVICE DEPARTMENT FOR A 3RD TIME TO HAVE THEM DIAGNOSE THE HESITATION IN THE TRANSMISSION, JERKING INTO GEAR, AND THE WOBBLE EXPERIENCE WHEN TURNING TO THE RIGHT. ACCORDING TO THE DEALERSHIP, THEY HAVE A TECHNICIAN FROM CHRYSLER COMING TO LOOK AT IT. THEY ARE NOT ALLOWED TO TOUCH IT. MY CASE MANAGER WITH CHRYSLER EVEN ADMITTED TO THE WOBBLE PROBLEM AND THAT THEY HAVE NO FIX FOR IT. THE 2ND TIME I BROUGHT IT IN, THE CHECK ENGINE LIGHT CAME ON AFTER I GOT STRANDED IN ON COMING TRAFFIC. TOWED TO THE DEALERSHIP WHERE THEY FOUND A COOLANT LEAK, FUEL INJECTOR MALFUNCTION, ETC. AND TOLD ME THE WOBBLE IS A "CHARACTERISTIC" OF THE MODEL AND THEY CANNOT DO ANYTHING ABOUT THE DESIGN OF THE VEHICLE. AS IF THAT'S ACCEPTABLE TO FORCE YOUR CUSTOMER TO DRIVE A WOBBLING, HESITATING BRAND NEW CAR. I AM DUMBFOUNDED WITH HOW THE DEALERSHIPS & CHRYSLER KEEP SWEEPING THIS ISSUE UNDER THE RUG HOPING IT WILL GO AWAY. THEY HAVEN'T FIGURED IT OUT IN TWO YEARS. ITS TIME TO ISSUE RECALLS. WHAT DOES IT TAKE TO GET THEM TO DO SOMETHING? WILL THEY WAIT TIL SOMEONE IS SERIOUSLY INJURED OR KILLED? ALL THEY SEEM TO CARE ABOUT IS MONEY AND NOT ADMITTING THEIR PRODUCT IS A LEMON. TRY NUMBER 3 BETTER FIX THIS.
Other or unspecified, Jun 4, 2015
DEALERSHIP THAT REPLACED MY TRANSMISSION ON 05/26/2015 INFORMED ME THAT I NEED NEW FRONT AXLES. MY JEEP IS BRAND NEW. A 2015. THE NEW FRONT AXLES WON'T BE AVAILABLE UN MAYBE SEPTEMBER OF 2015.
Electrical system, Other or unspecified, Engine, May 29, 2015, fire
I WENT OUT TO START MY CAR AT AROUND 8:40AM ON MAY 28. WHEN I PUSHED THE BUTTON TO START IT, I HEARD A POP FOLLOWED BY SMOKE. I THOUGHT MAYBE SOMETHING WAS UNDER THE CAR SO I BACKED UP THE CAR APPROXIMATELY 2 FEET AND THEN TURNED IT OFF. I WENT INSIDE TO GET MY HUSBAND, HE CAME OUT AND OPENED THE HOOD AND I TRIED TO START IT AGAIN. IT STARTED RIGHT UP BUT THERE IMMEDIATELY WAS SMOKE AND FIRE COMING FROM THE FRONT OF THE CAR ON THE PASSENGER SIDE. I TURNED THE CAR RIGHT OFF AFTER MAYBE 5 OR 6 SECONDS. I HAD A MEETING TO GET TO SO I LEFT IN MY HUSBAND'S CAR. WHEN I GOT TO WORK, A RETIRED FIRE FIGHTER SUGGESTED THAT I CALL THE NORWICH TOWNSHIP FIRE DEPARTMENT. BRIAN BEACH CAME TO INSPECT THE CAR. BECAUSE OF ALL OF THE PLASTIC COVERINGS, IT WAS VERY HARD TO SEE ANYTHING THAT WAS WRONG OTHER THAN MELTED PLASTIC FITTINGS. I HAD THE CAR TOWED (AT MY EXPENSE) TO BYERS ON HAMILTON ROAD. TODAY, I SPOKE WITH THE SERVICE MANAGER, RON BROWN, WHO SAID THAT HE DIDN'T THINK THAT THE CAR CAUGHT ON FIRE. HE FEELS THAT THE TENSIONER BELT BROKE AND THAT IS WHY I SMELLED BURNED RUBBER AND THERE WAS SO MUCH SMOKE. EITHER WAY, THIS IS A BRAND NEW CAR AND SHOULDN'T BE HAVING ANY ISSUES.
Power train, Other or unspecified, May 8, 2015
PURCHASED A 2015 JEEP CHEROKEE LATITUDE 4X4 ON 2/28/2015. STARTED HAVING ISSUES WITH THE TRANSMISSION HESITATING AND JERKING INTO GEAR. TOOK IT TO THE DEALERSHIP ON 5/1/2015 AND WAS INFORMED THAT THERE IS A COMPUTER GLITCH THAT THE MANUFACTURER IS AWARE OF, BUT THERE IS NO FIX FOR IT. THEY SAY ITS SAFE TO DRIVE. ON 5/7/2015 I ALMOST GOT T-BONED BECAUSE THE TRANSMISSION WOULDN'T SHIFT PULLING OUT OF A PARKING LOT INTO TRAFFIC. IT FINALLY JERKED INTO GEAR BUT CONTINUED TO JERK AND WOULD NOT GO OVER 25MPH AND MY CHECK ENGINE LIGHT AND ERRORS CAME ON ABOUT THE START/STOP FUNCTION. THE DEALERSHIP TOWED MY CAR AND I AM USING A LOANER. THEY HAVE NO IDEA HOW TO FIX IT. THE 2015 JEEP CHEROKEE'S ARE COMPLETELY UNSAFE TO DRIVE! SPENT OVER $30,000 ON A VEHICLE THAT I CAN'T SAFELY DRIVE.
Vehicle speed control, Other or unspecified, Engine, Mar 3, 2015
I PURCHASED A 2015 CHEROKEE SPORT IN OCTOBER 2014. SINCE THEN I HAVE NOTED SEVERAL RECURRING PROBLEMS. HAVING NEVER OWNED A BRAND NEW I THOUGHT PERHAPS THERE WAS SOME EARLY MILE GROWING PAINS BUT THESE PROBLEMS PERSIST. THE SCREEN MALFUNCTIONS AT WILL; SOMETIME THE REAR CAMERA IS ENGAGED WHEN DRIVING FORWARD, THE SCREEN LOCKS ON THE DISCLOSURE/ACCEPTANCE PAGE. VOICE RECOGNITION/COMMAND HAS NEVER WORKED. UNINTENDED ACCELERATION WHEN AT A COMPLETE STOP (REMINDS ME OF AN UNRULY DOG ON A LEASH TRYING TO LEAP FORWARD). DELAYED ACCELERATION WHEN THE GAS PEDAL IS DEPRESSED CAUSING IT TO SUDDENLY LEAP INTO MOTION RISKING HITTING A CAR IN FRONT OF YOU IN CITY TRAFFIC (I LIVE IN LOS ANGELES ? THIS IS PARTICULARLY CONCERNING) OR A WALL BEHIND YOU (I BACK INTO MY PARKING SPACE). WHEN PARALLEL PARKING OR IN A 3 POINT SCENARIO (D-R-D) THE CAR, ALTHOUGH CLEARLY PLACED IN THE REVERSE THE CAR WILL ROLL FORWARD BEFORE REVERSING. OFTEN PUTTING THE CAR IN REVERSE, WAITING SEVERAL SECONDS (4 TO 5) BEFORE RELEASING THE BREAK WILL DO THE TRICK BUT JUST AS OFTEN, IT MAKES NO DIFFERENCE. GEAR TRANSITIONS ARE SLOPPY. THIS CAR DOES NOT SHIFT IT LUNGES. I'M SURPRISED THE [XXX] THING DOESN'T BITE ALTHOUGH IT TRIES. I THOUGHT THESE WERE MY PET PEEVES BUT IT APPEARS I AM NOT ALONE. I WISH I HAD READ THESE EARLIER COMPLAINTS. I WOULD HAVE RETURNED IT TO POST HASTE. I HATE THIS CAR BUT AM NOT IN THE FINANCIAL POSITION TO BUY ANOTHER. PURCHASED FROM A DEALER 50 MILES AWAY (BEST PRICE) HAS MADE IT DIFFICULT TO TAKE INTO THE DEALERSHIP. I HAVE FINALLY SCHEDULED 2-DAYS OFF FROM WORK TO TAKE IT IN. I WISH I WAS IN THE POSITION TO NOT JUST DROP IT OFF BUT LEAVE IT THERE. IF I HAD THE MONEY I WOULD NOT HESITATE. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR