2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: other or unspecified
257 reports, newest first. Show all
Other or unspecified, Jan 18, 2019
SHIFTER SERVICE WARNING CONTINUOUSLY POPS UP ON THE DASH BOARD WHILE ALL LIGHTS BLINK RED ON THE STICK SHIFTER. THIS HAPPENS DAILY, SOMETIMES THE CAR WILL NOT SHIFT OUT OF IT'S CURRENT GEAR WHILE IN MOTION WHICH IS A MASSIVE LIABILITY AND DANGER TO EVERYONE ON THE ROAD. I HAD THE SHIFTER REPLACED AT 27,000 MILES AND THE WARNING LIGHT RETURNED AGAIN AT 40,000 MILES. THERE IS NOW AN "ELECTRICAL" WIRING ISSUE. AFTER RESEARCH, IT APPEARS AS THOUGH THIS IS A MANUFACTURING ISSUE AND CERTAIN ASPECTS WERE RECALLED BUT NOT THE ENTIRE SHIFTER. IF I WERE TRAVELING AT A HIGHER RATE OF SPEED WHEN THE SHIFTER LOCKED UP I WOULD BE DEAD. EACH TIME THE WARNING APPEARS, YOU MUST PULL OVER WITHIN A MINUTE OR SO BEFORE IT LOCKS UP, TURN THE CAR OFF AND RESTART IT. THE MESSAGE DISAPPEARS AND THE CAR OPERATES NORMAL FOR A SHORT TIME. THIS NEEDS TO BE INVESTIGATED.
Vehicle speed control, Other or unspecified, Jan 8, 2019
CRUISE CONTROL WILL BE SET AND EITHER BE GOING 5MPH+ FASTER THAN WHAT IT'S SET AT, OR NOT SHUT OFF WHEN TURNED OFF . ALSO, CONSISTENTLY HAVING 'SERVICE SHIFTER' COME ON , AND THE SHIFTER WILL STOP WORKING AND LOCK IN THE GEAR IT'S IN OR LOCK WHEN PUT IN PARK AND NOT SHIFT TO ANOTHER GEAR.
Power train, Vehicle speed control, Other or unspecified, Jan 4, 2019
WHEN I START THE CAR IN THE MORNING STATIONARY, THE CAR LEAPS FORWARD AND THEN THE CAR ROCKS BACK AND FORTH. IVE COMPLAINED ABOUT THIS BEFORE BUT DEALER COULD NOT REPLICATE ISSUE SINCE THE ISSUE USUALLY ONLY OCCURS WHEN ENGINE IS COLD. ALSO, TRANSMISSION SLIPS AND REVS WHEN IN MOTION CHANGING SPEEDS USING CRUISE CONTROL. THE JEEP HAS ALWAYS DONE THIS SINCE IVE OWNED IT.
Other or unspecified, Jan 2, 2019
TRANSMISSION BANGS VERY HARD WHEN SHIFTING AROUND 40 MILES PER HOUR. IF TRAVELING UP AN INCLINE IT SEEMS TO WORSEN THE FORCE OF THE BANG. ALSO HAS A STUTTER WHEN ACCELERATING FROM A STOP IN 1ST GEAR THRU 2ND GEAR.
Power train, Vehicle speed control, Other or unspecified, Dec 26, 2018
JUST PURCHASED 2015 CHEROKEE, WHEN FIRST ACCELERATING IT HESITATES AND SEEMS TO NOT SHIFT CORRECTLY AND THEN EVENTUALLY "KICKS IN" AND JERKS HARD. CAUSES MAJOR ISSUES WHILE IN TRAFFIC. ALSO SOUNDS LIKE ITS GOING TO SHUT OFF WHEN SITTING STATIONARY AND IDLING.
Vehicle speed control, Other or unspecified, Nov 27, 2018
CPSC: I PURCHASED A PEDAL COMMANDER PRODUCT SEPTEMBER 21, 2018 TO ASSIST MY 2015 JEEP'S ACCELERATION. THE MODULE IS A PASS THROUGH ELECTRONIC DEVICE THAT IS INSTALLED BETWEEN THE ACCELERATOR PEDAL. *DT O THE USER CAN SELECT 4 'MODES' THAT WILL PROVIDE A BETTER RESPONSE WHEN THE GAS PEDAL IS DEPRESSED. *DT THE CONSUMER STATED A PEDAL COMMANDER DEVICE WAS INSTALLED IN THE VEHICLE. THE DEVICE FAILED WHILE DRIVING THE VEHICLE IN ECO/CITY MODE. *JS*JB
Suspension, Other or unspecified, Nov 22, 2018
WHILE BEING TOWED BEHIND MOTORHOME, THE FRONT "LOAD BEAMS" ON JEEP CAME APART. LUCKILY, THIS DID NOT OCCUR ON HIGHWAY AT HIGH SPEEDS AS IT COULD HAVE CAUSED SERIOUS ACCIDENT.
Exterior lighting, Other or unspecified, Engine, Nov 19, 2018
I PURCHASED A 2015 JEEP CHEROKEE LATITUDE SEPTEMBER 2018 WITH 64,000 MILES ON IT. WHEN DRIVING VEHICLE ON THE STREET, THE VEHICLE WILL JERK REALLY HARD LIKE IT IS CHANGING GEARS. IF I AM PUTTING VEHICLE IN REVERSE AND LEAVING OUT OF MY DRIVE WAY, THE VEHICLE JERKS. WHENEVER I AM DRIVING AT A LOW SPEED (0-45MPH) THE VEHICLE JERKS. WHEN COMING TO A COMPLETE STOP, LIKE A STOP SIGN, RED LIGHT, OR HEAVY TRAFFIC, VEHICLE JERKS ONCE I ACCELERATE. I TOOK MY VEHICLE TO DEALER TO BE SERVICED ON NOVEMBER 3, 2018 REGARDING THIS ISSUE AND I WAS TOLD THEY FOUND NO PROBLEMS BUT THERE WAS AN UPDATE (RRT) COMPLETED ON VEHICLE. I TOOK MY VEHICLE BACK TO DEALERSHIP ON SATURDAY, NOVEMBER 17, 2018 FOR ELECTRICAL COMPONENT SERVICES AND COMPLAINED ABOUT THE SAME ISSUE AND WAS TOLD VEHICLE IS NOT SHOWING ANY PROBLEMS BUT MY THERMOSTAT NEEDED REPLACING DUE TO THERMOSTAT RATIONALITY CODE. I SCHEDULED AN APPOINTMENT FOR A FUTURE DATE TO THE SERVICE. ALSO HAD LOW BEAM HEADLIGHT FIXED WAS TOLD THE BULB DIDN'T NEED REPLACING THAT SOMEHOW IT CAME UNSCREWED. HEADLIGHT WAS WORKING BEFORE I LEFT, LATER ON THAT DAY HEADLIGHT WENT OUT AGAIN. I LIVE IN HOUSTON WHERE THE TEMPS RE NOW IN THE 50S HIGHS 60S AND I HAD MY HEATER ON, ALL OF A SUDDEN I STARTED TO SMELL SMOKE LIKE OIL SMOKE. BUT I DON'T HAVE ANY LIGHTS COMING ON ON MY DASHBOARD. CAN YOU PLEASE TELL WHY IS MY AUTOMATIC VEHICLE DRIVING LIKE IT'S MANUAL AND WITH IT ONLY HAVING 1 PREVIOUS OWNER THAT ALL OF THESE THINGS ARE HAPPENING???
Other or unspecified, Nov 18, 2018
THE 911 BUTTON DOES NOT WORK WHEN PRESSED. GET NOTICE SAYING THIS.
Other or unspecified, Nov 12, 2018
AS I WAS DRIVING TO WORK THIS MORNING, I HEARD A "DING" WHICH DIRECTED MY EYES TO THE SCREEN ON MY DASHBOARD. I HAD A MESSAGE THAT SAID "CAR MUST BE STOPPED TO SHIFT" "SHIFT INTO PARK". ALREADY CONFUSED, MY CAR SHIFTED INTO NEUTRAL BY ITSELF, THE STEERING WHEEL LOCKED UP, AND I LOST TOTAL CONTROL OF MY CAR. THIS IS NOT OKAY. I TURNED MY HAZARDS ON AND TURNED OFF MY CAR COMPLETELY. WHILE STILL IN THE MIDDLE OF THE ROAD, I HAD TO WAIT A TOTAL OF 5 MINUTES BEFORE MY CAR WOULD TURN ON AGAIN. I HAVE RESEARCHED THIS, AND I AM NOT THE ONLY ONE THIS HAS HAPPENED TOO. JEEP NEEDS TO TAKE RESPONSIBILITY FOR THIS, AS THEY CLAIM THEY ARE THE MOST AWARDED AMERICAN SUV. THIS HAS HAPPENED TO ME TWICE NOW.
Other or unspecified, Nov 5, 2018
KEY FOBS DON'T WORK AS THEY SHOULD. REMOTE START ONLY WORKS OCCASIONALLY , INDICATES "KEY FOB NOT DETECTED" WHEN I AM TRYING TO START THE CAR ALTHOUGH I AM HOLDING THE FOB IN MY HAND, WON'T OPEN THE DOOR WHEN I TOUCH THE DOOR HANDLE OR PUSH "UNLOCK", WON'T OPEN THE TAIL GATE ETC. SOMETIMES THE FOB WILL WORK BUT NOT OFTEN. NEW BATTERIES HAVE BEEN INSTALLED.
Other or unspecified, Engine, Oct 26, 2018
PERIODICALLLY, CAR WILL NOT START AT FIRST. WHEN IT DOES, IT SAYS SERVICE TRANSMISSION. TRANSMISSION JUMPS AND WILL NOT SHIFT INTO SECOND. WHEN IT IS SO SHIFT, THE TRANSMISSION DIES. I HAVE TO STOP, PUT IT IN PARK AND START OVER.
Power train, Electrical system, Other or unspecified, Oct 22, 2018
THE VEHICLE HAS REPEATEDLY COME UP WITH A "SERVICE SHIFTER" MESSAGE SINCE I PURCHASED IT IN DEC OF 2015 NEW. THE DEALERSHIP REPLACED THE SHIFTER ASSEMBLY, BUT THE PROBLEM KEPT HAPPENING. THEY KEPT FLASHING THE SOFTWARE AND TELLING ME IT WAS FINE. AT THE END OF JULY 2018, I TOOK MY VEHICLE IN FOR AN OIL CHANGE AND TO HAVE THE HEADLIGHT RESEARCHED BECAUSE IT HAD BEGUN TO FLICKER ALONG WITH ONE OF THE TWO LICENSE PLATE LIGHTS. THE DEALERSHIP TOLD ME THAT THE HEADLIGHT AND THE LISENCE PLATE LIGHTS WENT OUT AT THE SAME TIME BY COINCIDENCE. I TRIED TO CONTACT JEEP/CHRYSLER DIRECTLY AND EXPLAIN THERE WAS A BIGGER PROBLEM BUT THEY WOULDNT LISTEN. DAYS LATER, I STOPPED FOR GAS, SHUT OFF THE CAR AND FILLED THE TANK. WHEN I GOT BACK IN THE CAR WOULDNT START. I KEPT TRYING TO TURN IT ON BUT IT WOULDNT MAKE A SOUND. FINALLY, AFTER ABOUT 25 MINUTES THE CAR TURNED ON. ONCE ON, ERROR MESSAGES LIGHT UP MY DASH: SERVICE SHIFTER, SERVICE PARKING BREAK, SERVICE ENGINE, SERVICE TRANSMISSION, AND OTHERS. I TRIED TO SHIFT INTO GEAR BUT IT SHIFTED HARD AND SOUNDED LIKE THE TRANSMISSION WAS GOING TO DROP. THE CAR WOULDNT MOVE. TOWED THE CAR TO DEWEY DODGE. THEY FLASHED IT, TOLD ME IT WAS FINE, AND MADE ME COME GET IT AND WOULDNT LOOK FURTHER. 24 HOURS LATER, I WAS STRANDED AGAIN, CAR WOULDNT START. TOWED IT AGAIN. THEY TOLD ME IT WAS THE BATTERY, EVEN THOUGH THEY HAD PREVIOUSLY TOLD ME THEY DID A 27PT INSPECTION AND IT WAS FINE A DAY PRIOR... THEY HAD MY CAR FOR 2 MONTHS. ONCE I GOT IT BACK, I HAD IT FOR ONLY A FEW DAYS AND I WAS STUCK AGAIN. AFTER ABOUT 30 MINUTES THE CAR TURNED ON, AND I WAS ABLE TO TRY TO DRIVE HOME. WHILE ON HIGHWAY, SERVICE SHIFTER APPEARED AGAIN. DEWEY REPLACES THE WIRING HARNESS AND THE SHIFTER AGAIN. CHRYSLER REFUSES TO ACKNOWLEDGE A WIDESPREAD ISSUE EVEN THOUGH MULTIPLE ONLINE FORUMS HAVE A COLLECTION OF PEOPLE DETAILING THE SAME PROBLEMS!
Power train, Other or unspecified, Engine, Sep 18, 2018
MY FIANCEE PURCHASED A 2015 JEEP CHEROKEE SUV 4X4 (CERTIFIED PRE-OWNED W/ ADDITIONAL, EXTENDED WARRANTY) ONE (1) MONTH AGO ALMOST TO THE DAY OF THIS INCIDENT REPORT. WHILE SHE WAS DRIVING THE VEHICLE VERY EARLY IN THE MORNING (APPROXIMATELY 5-5:30AM), THE CAR BECAME NON-FUNCTIONAL AND THE INSTRUMENT CLUSTER FLICKERED WITH WARNING LIGHTS APPEARING. THE CAR WAS IN MOTION WHEN THIS OCCURRED WITH NO OUTSIDE FORCES OR FACTORS TO CAUSE THIS TO HAPPEN. THE ENGINE COMPLETELY SHUT OFF AND THE CAR STALLED IMMEDIATELY, WHILE STILL MOVING. THE ELECTRICAL WAS ON AND DISPLAY WORKED, HOWEVER; THE CAR WOULD NOT GO AT ALL. THE CAR BEHIND HER HAD TO SLAM ON THEIR BRAKES AND LUCKILY NO ACCIDENT OCCURRED. HAD IT BEEN ANY LATER IN THE DAY OR ON A BUSY, MAJOR HIGHWAY; I FEAR IT WOULD HAVE BEEN MUCH WORSE. WE HAVE NOW BROUGHT IT TO A DEALERSHIP FOR DIAGNOSIS AND THEY CANNOT GET TO THE CAR FOR AT LEAST TWO (2) WEEKS WITH NO LOANER CARS AVAILABLE. WE WERE ADVISED TO CALL JEEP DIRECTLY AND GO OVER THE SITUATION AND THEY OFFERED NO HELP AT ALL BUT TO *POTENTIALLY* REIMBURSE RENTAL COSTS WHILE THE CAR WOULD BE REPAIRED (MUCH LATER AFTER THE RENTAL NEEDS TO BE PAID). THIS IS OUR SECOND JEEP AND I AM ABSOLUTELY DISSATISFIED WITH THIS AS THIS COULD HAVE COST MY FIANCEE HER LIFE AND THE LIFE OF OTHERS. WE NOW DO NOT KNOW THE BEST PATH FORWARD AND ARE TRYING TO FIGURE OUT A SOLUTION TO EITHER REPAIR OR REPLACE THE VEHICLE. MAYBE LEGAL ACTION IS REQUIRED. FOR BEING "CERTIFIED PRE-OWNED" THE LEVEL OF TRUST HAS DEFINITELY BEEN REDUCED IF NOT LOST COMPLETELY. I HOPE THIS GETS RESOLVED SOON AND THAT JEEP REALLY UNDERSTANDS THE SEVERITY OF THE ISSUE. IF A RECALL IS NECESSARY TO PREVENT INJURY OR DEATH, PLEASE FIX THIS AND MAKE IT RIGHT. PEOPLE BUY THESE CARS TO BE YOUR CUSTOMERS - DON'T DO WRONG BY THEM AND RISK THEIR LIVES TO PREVENT SPENDING TOWARDS THE RESOLUTION OF A COMMON PROBLEM.
Power train, Electrical system, Other or unspecified, Sep 3, 2018
SINCE I BOUGHT MY JEEP IN AUGUST 2016 AND SINCE I'VE GOTTEN IT THE MESSAGE 'SERVICE SHIFTER' POPS UP ON MY SCREEN. I'VE TAKEN IT BACK TO THE DEALERSHIP NUMEROUS TIMES AND THEY CAN'T FIND ANYTHING WRONG WITH IT. IT'S GOTTEN TO THE POINT NOW THE MESSAGE POPS UP EVERY OTHER DAY. I HAVE A SON AND I DO NOT WANT SOMETHING MALFUNCTIONING WHILE I'M DRIVING DOWN THE ROAD PUTTING MY FAMILY'S LIFE IN DANGER! THIS NEEDS TO BE FIXED.
Other or unspecified, Sep 1, 2018
SERVICE SHIFTER, VEHICLE TRIES TO SHIFT INTO PARK WHILE DRIVING.
Other or unspecified, Jul 30, 2018
MY VEHICLE HAS BEGUN STALLING, WITH NO WARNING. WHILE SITTING AT A STOP SIGN OR TRAFFIC LIGHT OR IN SLOW TRAFFIC. IT HAS STALLED ONCE ON A BUSY FREEWAY DURING RUSH HOUR. THE FIRST OCCURENCE WAS FRIDAY 7/13 AT A STOP SIGN JUST SHORTLY AFTER STARTING TO DRIVE; THE NEXT SATURDAY 7/14 AT A STOP SIGN AFTER HAVING DRIVEN APPROXIMATELY 17MILES ON A FREEWAY. THIS TIME IT WAS DIFFICULT TO START AND THE GEAR SHIFT WOULD NOT MOVE. THEN WEDNESDAY 7/18 I DON'T RECALL THE CONDITIONS. THEN ON FRIDAY JULY 20 IT STOPPED WHILE I WAS DRIVING IN HEAVY TRAFFIC ON THE FREEWAY DURING RUSH HOUR. THE ISSUE CONTINUES. THERE SEEMS TO BE NO PATTERN - HAS HAPPENED WHEN FIRST STARTING THE VEHICLE, AFTER HAVING DRIVEN FOR SEVERAL MILES - SO IS NOT A "COLD" OR "HOT" ENGINE PROBLEM. THERE ARE NO ENGINE WARNING LIGHTS AND NO PHYSICAL WARNING SIGNS - IT JUST STOPS. I HAVE TAKEN IT TO THE DEALER TWICE. THEY HAVE HAD IT FOR A TOTAL OF 3 DAYS AND SAY THERE IS NOTHING WRONG WITH IT. THIS IS DANGEROUS IF IT CONTINUES TO STALL ON THE FREEWAY IN HEAVY TRAFFIC.
Other or unspecified, Jul 26, 2018, fire
CAR WAS IN MY DRIVEWAY PARKED FOR ABOUT 3 HOURS WHEN MY NEIGHBOR HEARD A LOUD EXPLOSION LOOKED OUT AND SEEN THAT MY CAR WAS ON FIRE SHE THEN CALLED 911 AND CAME AN WOKE US UP TO GET US OUT OF THE HOME. WE ALL MADE IT OUT SAFELY AS THE CAR KEPT EXPLODING 3 MORE TIMES CAR WAS A LOSS AND HOME WAS DAMAGED THE CAR AT THE TIME OF THE FIRE AS WE WAS TRYING TO PUT IT OUT WITH WATER HOSES THE WINDSHIELD WHIPPERS WAS GOING HEADLIGHTS WAS FLASHING HORN WAS HONKING DOORS WAS LOCKING AND UNLOCKING THE CAR WAS SETTING IN MY DRIVEWAY WITH NO KEYS IN IT AND WINDOWLS UP AND LOCKED ONLY HAD THIS CAR 5 MONTHS. BOUGHT IT 02/24/18
Other or unspecified, Engine, Fuel/propulsion system, Jul 18, 2018
WHILE IN MOTION, THE VEHICLE SHUTS OFF WITHOUT WARNING. A MESSAGE ON THE DASH SAYS PUT THE CAR IN PARK TO START. THE CAR CONSUMES LARGE AMOUNTS OF SYNTHETIC OIL, WHICH SHOULD LAST UP TO 6 MONTHS BUT ONLY LASTS BETWEEN 700-1000 MILES PER QUART. THE OIL LIGHT DOES NOT COME ON INDICATING THAT THE OIL IS LOW. IT FLASHES ACROSS THE SCREEN TOO FAST FOR THE DRIVER TO SEE THE WARNING. WHEN THE OIL IS LOW, THE CAR BEGINS TO SHUT ITSELF OFF WHILE IN MOTION. THIS HAS HAPPENED WHILE DRIVING AT BOTH HIGH AND LOW RATES OF SPEED ON CITY STREETS AND A HIGHWAY DURING RUSH OUR TRAFFIC, NEARLY CAUSING A COLLISION WITH VEHICLES BEHIND ME.
Power train, Other or unspecified, Jul 16, 2018
WHEN JEEP IS RUNNING IT MAKES A LOUD SOUND, YOU CAN HEAR IT INSIDE THE CAR, AT 10 MPH IS SOUNDS LIKE RAAA RAAA RAAA RAAAA, AT 20 MPH IT SOUNDS LIKE RA RA RA RA RA , AT 60 MPH IT SOUNDS LIKE RARARARARARARARARARARARARARARARARARARARARARARARARARARA. SOUNDS LIKE IT'S COMING FROM UNDER THE CAR, A ROTATING SOUND THAT JUST GETS LOUDER AS YOU DRIVE FASTER. WE COULD NEVER USE THIS CAR FOR A TRIP, WE WOULD BE DEAF BY THE TIME WE GOT BACK. WE THOUGHT IT MIGHT GO AWAY IF WE GOT NEW TIRES, HAD FIRESTONE AT & WE BOUGHT MICHELIN DEFENDER LTX DUE TO LOW NOISE OF TIRE. NO LUCK, NOISE IS STILL THERE. WE GO TO DEALER FOR ALL SERVICE & ARE TOLD ITS A JEEP THING, REALLY? THIS SHOULD NOT BE ALLOWED, PLEASE LOOK INTO IT AS WE ARE SLOWLY LOSING OUR HEARING. IT STARTED MAKING THIS NOISE IN 2015, BOUGHT IN JANUARY 2015 AND CONTINUES TO THIS VERY DAY, JULY 16, 2028. I HATE THIS CAR & FOR $40,000 IT SHOULD BE A HECK OF A LOT BETTER. AND THIS WAS OUR 2ND JEEP, WE HAD A 2001 WITHOUT ONE PROBLEM FOR 12 YEARS.
Power train, Other or unspecified, Jul 8, 2018
OUR JEEP FEELS AS THOUGH IT IS BUCKING/TRANSMISSION WILL SLIP. WE HAVE TAKEN IT TO THE DEALERSHIP ONLY TO BE TOLD THAT THEY CAN'T DUPLICATE THE ISSUE OR THEY HAVE DID A SOFTWARE UPGRADE THAT SHOULD FIX THE PROBLEM. IT IS ONLY A BANDAID AND DECREASES THE AMOUNT IT DOES THE BUCKING BUT WILL GO BACK TO NORMAL AFTER A FEW HUNDRED MILES. RECENLTY OUR SCREEN AS WELL WILL NOT TURN ON FOR UP TO 5TH MINUTES OF DRIVING AND OCCASIONALLY GET A MESSAGE THAT SAYS THE PHONE IS OUT OF SERVICE AND TO CONTACT DEALER. AGAIN WE CONTACT THE DEALER ONLY TO BE TOLD THEY CAN NOT DUPLICATE THE ISSUE AND NOTHING CAN BE DONE. THE SHIFTING HAPPENS GENERALLY WHEN GOING IN BETWEEN THE SPEEDS OF 5-35 MPH. IT'S BECOMING SCARY TO DRIVE AS WE JERK WHILE IN MOTION.
Other or unspecified, Jul 7, 2018
WHEN I DRIVE OUT OF NOWHERE THE CAR BEGINS TO STALL AND A NOTIFICATION POPS UP SAYING THAT MY BATTERY IS DYING SO THE CAR STOPS MOVING AND THE STEERING WHEEL LOCKS UP. ONCE STOPPED THEN A FEW WORDS POP UP ON MY CAR DISPLAY SAYING THAT I HAVE TO MOVE THE SHIFT FROM P EVEN THOUGH THE SHIFT IS ON D. WHEN I TRY TO SHIFT NOTHING HAPPENS THE CAR STILL STAYS THE SAME DOESNT MOVE OR EVEN REV WHEN I PUSH ON THE GAS PEDAL. THEN I TURN THE CAR OFF AND WHEN I TRY TO TURN IT BACK ON IT TAKES A COUPLE SECONDS FOR IT TO FINALLY TURN BACK ON AS IT STRUGGLES AND THEN EVERYTHING IS NORMAL AGAIN EVEN THE BATTERY LEVEL IS BACK UP TO NORMAL EVEN THOUGH IT WAS JUST COMPLETELY DEAD PRIOR TO STARTING THE CAR AGAIN. WHATEVER IS HAPPENING TO THE SHIFTER IS DRAINING MY BATTERY.
Other or unspecified, Engine, Jul 5, 2018
FAULTY TRANSMISSION GEAR SHIFTING
Other or unspecified, May 27, 2018
JEEP BEING TOWED PER RECREATIONAL 4 DOWN INSTRUCTIONS FRONT WHEELS TURN INWARD CREATING SEVERE VIBRATION OF MOTOR HOME TOW VEHICLE. JEEP STEERING ASSIST MODIFIED BY DEALER. MONTHS LATER UPON INVESTIGATION FOR CAUSE OF TOW BAR HOOKUP & RELEASE DISCOVERED BROKEN JEEP FRAME PLUS OTHER DAMAGES. HAD DAMAGES REPAIRED @ AUTHORIZED JEEP DEALER BODY SHOP. MANUFACTURER DECLINED TO REIMBURSE FOR REPAIR. DEALER ADVISED NOT TO DRIVE OR TOW 4 DOWN DAMAGED JEEP.
Electrical system, Other or unspecified, Electronic stability control (ESC), May 26, 2018
SINCE VEHICLE WAS FIRST PURCHASED IN DEC 2014, THE AUTOSTART FEATURE OCCASIONALLY COMPLETELY STALLS VEHICLE WHEN STOPPED AT SIGN, AT A TRAFFIC LIGHT OR STOPPED IN HEAVY TRANSIT AND WILL NOT TURN BACK ON TO CONTINUE TRIP. I HAVE TO TURN OFF KEY REMOVE KEY AND EXIT VEHICLE TO RESET. I HAVE ALMOST BEEN RUN OVER, IMPACTED BY OTHER ONCOMING VEHICLES ON THE HIGHWAY OR BY VEHICLES TRYING TO GET AROUND ME AT A LIGHT OR STOP SIGN. I HAVE REPORTED IT SEVERAL TIMES TO DEALER WHITTEN BROS IN RICHMOND VA AND ASHLAND VA BUT HAVE BEEN IGNORED AND THEY HAVE REFUSED TO DOCUMENT OCCURRENCES. AND DISMISSED MY ALLEGATIONS. I HAVE HAD OVER 12 INCIDENTS IN THE LAST 3 YEARS IN 2014, 2015, 2016, 2017 AND 2018, IN THE CITY, SUBURBS AND HIGHWAYS. MY MOST RECENT OCCURRENCE DATE IS POSTED BELOW *JS UPDATED 9/21/18*JB