2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints: other or unspecified
257 reports, newest first. Show all
Power train, Other or unspecified, May 25, 2018
2015 JEEP CHEROKEE LATITUDE 4X4 - WHEN PRESSING THE ACCELERATOR AT A STOP LIGHT/SIGN, IT ACTS AS IF IT IS IN NEUTRAL FOR A FEW SECONDS PRIOR TO TAKING OFF. IT WILL OFTEN JERK HARD WHEN IT DOES MOVE AS IF IT IS DROPPING INTO GEAR. OFTEN TIMES THE JERK IS HARD ENOUGH THAT IT WILL THROW ME BACK IN THE SEAT AND MAKES A HORRID NOISE. THE JERK CAN HAPPEN AFTER STOPPING OR RANDOMLY AUTO SHIFTING WHILE DRIVING DOWN THE ROAD. I'VE KEPT A DIARY OF LOGISTICS (HILL, FLAT SURFACE, WINTER, SUMMER, RAIN, DRY, SLOW DRIVING, FAST DRIVING, ETC...) AND THERE IS ABSOLUTELY NO RHYME OR REASON TO WHEN IT'S GOING TO "ACT UP". SOMEONE MENTIONED AN O2 SENSOR? I'VE HAD IT INTO THE DEALER A FEW TIMES AND HAVE BEEN TOLD THERE'S NOTHING WRONG WITH IT, IT'S NORMAL FOR THIS TO HAPPEN (BOTH THE FEELING OF BEING IN NEUTRAL WHEN TAKING OFF AND THE HARD JERKING WHEN SHIFTING). I WORRY MY TRANSMISSION IS GOING TO FALL OUT OF MY CAR WHEN THIS HAPPENS!
Other or unspecified, May 24, 2018
MY CAR KEEPS DISENGAGING WHEN I'M DRIVING. IT FEELS LIKE IT GOES INTO NEUTRAL. CAR READ BUT DOESN'T FEEL LIKE THERE IS ANY CONNECTION TO MAKE IT GO. IT ALSO JUMPS OR POPS WHEN GOING FROM REVERSE TO DRIVE. JEEP HOOKED UP TO THE COMPUTER AND SAID THERE AREN'T ANY ERROR CODES SO THEY CAN'T DO ANYTHING. IT'S SCARY WHEN THE CAR LEAVES DRIVE. THIS HAS HAPPENED ON CITY STREETS WHEN IN MOTION AND THE REVERSE TO DRIVE WHEN IS STARTING UP AND WHEN I'VE BEEN DRIVING IT AND NEED TO TURN AROUND. THIS HAS BEEN GOING ON SINCE MARCH 2018. I'VE BROUGHT IT TO SCAP JEEP TWICE FOR THE PROBLEM
Other or unspecified, May 18, 2018
JEEP CHEROKEE TRAILHAWK, 2015. THIS HAS BEEN AN ONGOING PROBLEM, SINCE SHORTLY AFTER PURCHASE 8/10/15. THIS HAPPENS WHEN DRIVING. SOMETIMES HIGHWAY SOMETIMES COUNTY ROAD. WHEN JEEP SHIFTS THERE IS A SIGNIFICANT "JERK" THAT CAN BE FELT. SIMILAR TO WHIPLASH. NO SPECIFIC TIME OR PLACE THAT IT HAPPENS. JUST AT RANDOM TIMES. HAVE HAD THIS IN TO DEALERSHIP 3 TIMES. ONE TIME THEY DID SOFTWARE UPDATE. DID NOT SOLVE PROBLEM. THE NEXT TWO VISITS THE TECHNICIAN SAID THEY DID NOT EXPERIENCE ANY PROBLEMS DURING TEST DRIVE. IT SEEMS TO BE A TRANSMISSION PROBLEM. THAT IS MAIN PROBLEM--BUT THERE IS ALSO A PROBLEM WITH THE RADIO. WHEN ON AM, IT SOUNDS AS IF THERE IS SOMEONE INSIDE THE RADIO HAMMERING WITH A HAMMER. AGAIN, DEALER DID NOT EXPERIENCE THIS PROBLEM WHILE DRIVING.
Other or unspecified, Apr 27, 2018
WE PURCHASED THIS VEHICLE NEW FROM AUTO NATION CHRYSLER JEEP & DODGE IN ROSEVILLE, CALIFORNIA ON APRIL 19, 2015, TO TOW FOUR WHEELS DOWN BEHIND OUR MOTORHOME. THE DEALER STATED THAT THIS VEHICLE WAS READY TO TOW WITH A TOUCH OF A BUTTON. ON TWO OCCASIONS WE HAVE EXPERIENCED A SEVERE FRONT WHEEL WOBBLE WHILE TOWING THE VEHICLE, LUCKILY AT SLOW SPEEDS DOWN THE ROAD. WE TOOK IT TO THE DEALER TO FIND OUT WHAT IS WRONG. WE ARE BEING TOLD THAT WE NOW HAVE TO HAVE A SPECIAL WIRING HARNESS INSTALLED ON OUR VEHICLE TO ELIMINATE THE PROBLEM. THE DEALER STATED THAT THIS IS NOT COVERED UNDER THE WARRANTY AND IT IS AT OUR COST. THE COST OF THIS WIRING HARNESS AND INSTALLATION IS OVER $700.00. WE HAVE COMPLAINED TO THE DEALER THAT WE SHOULD NOT HAVE TO PAY FOR THIS. THE DEALER HAS STATED THAT THEY HAVE TRIED TO CONTACT CHRYSLER/JEEP FOR AN ANSWER. I HAVE CONTACTED THE DEALER ON SEVERAL OCCASIONS FOR SIX WEEKS NOW, WITH STILL NO ANSWER. WE ARE NOW COMING UP ON OUR TRAVELING TIME AND CAN NOT TOW OUR CAR AND GO ON ANY TRIPS DUE TO THE LIABILITY OF THIS SITUATION. WE CERTAINLY WOULD NOT HAVE PURCHASED THIS VEHICLE HAVING KNOWN ABOUT THIS PROBLEM. I HAVE ALSO READ ON THE INTERNET THAT THIS IS A KNOWN PROBLEM NOW WITH THIS VEHICLE.PLEASE HELP US GET THIS RESOLVED
Power train, Vehicle speed control, Other or unspecified, Apr 27, 2018
THE TRANSMISSION SHIFTS HARD AND SOMETIMES SKIPS GEARS. IT WILL SHIFT VERY LATE AND DO A JOLT AND IT FEELS LIKES I WAS HIT BY ANOTHER CAR, GIVES A SLIGHT WHIPLASH FEELING TO THE PASSENGERS. SOMETIMES WHEN I GO FROM REVERSE TO DRIVE THE BACK WHEELS LOCK UP AND THE BACK HALF OF THE CAR LOWERS TO THE GROUND WHILE THE FRONT OF THE VEHICLE RISES. THE VEHICLE ALSO SOMETIMES ACCELERATES ON ITS' OWN WHEN I DON'T HAVE MY FOOT ON THE GAS. I CAN BE DRIVING AT ANY POINT AROUND 20-30MPH AND MY RPMS WILL JUMP TO 3000+ AND THE ENGINE MAKES LOUD NOISES LIKE IT IS BEING OVERWORKED TO GO 20 MPH AND IT WILL STAY LIKE THAT FOR A GOOD 4-8 SECONDS. ALL OF THESE PROBLEMS HAVE DRASTICALLY DECREASED THE MPG MY CAR GETS. ALL OF THESE PROBLEMS ARE WHEN THE CAR IS IN MOTION. THE "START/STOP" FEATURE ALSO HAS MANY PROBLEMS. IF I FORGET TO TURN IT OFF I CAN BE AT A RED LIGHT AND ONCE IT TURNS GREEN I LET GO OF THE BRAKE AND GO TO HIT THE GAS AND THE CAR IS STILL IN THE PROCESS OF STARTING BACK UP, TAKES ANYWHERE BETWEEN 1-3 SECONDS TO STARTUP. THIS HAS ALMOST CAUSED ME TO GET INTO SEVERAL ACCIDENTS. I DON'T FEEL SAFE IN THIS CAR ANYMORE. IT WAS FINE UP UNTIL ABOUT 30,000 MILES, BUT IT HAS GONE DOWN HILL SINCE THEN. I AM AT ABOUT 45,000 MILES RIGHT NOW.
Other or unspecified, Engine, Apr 24, 2018, crash
AUTOMATIC, SHIFT MOVING TO STANDARD OR NEUTRAL
Power train, Other or unspecified, Apr 9, 2018
THERMOSTAT NEEDED REPLACED AT 55,000 MILES. THERMOSTAT PROBLEM HAS BEEN CONTINUALLY REPORTED BUT YET NO RECALL. SOME DEALERSHIPS HAVE A 2 MONTH WAIT TO REPLACE BECAUSE OF SUCH A HIGH DEMAND. TRANSMISSION WARNING CAME ON WHILE DRIVING ON THE INTERSTATE. PULLED OVER AND TURNED CAR OFF AND BACK ON. CAR SEEMED FINE UNTIL I TOOK IT OVER 55MPH AND IT DID THE SAME THING. HAD TO PULL OVER AGAIN AND TURN IT OFF AND ON. CAR ALMOST STALLS IN THE MIDDLE OF THE INTERSTATE. TOOK IT THE DEALERSHIP WHO UPDATED THE SOFTWARE. CAR ALREADY NOT SHIFTING CORRECTLY ON THE RIDE HOME.
Steering, Electrical system, Other or unspecified, Mar 26, 2018
THIS 2015 JEEP CHEROKEE HAS THE 2-SPEED TRANSFER UNIT, AND WAS SOLD AS FLAT TOWABLE, AND MANUAL SO STATES THAT FACT. THE MANUFACTURER MADE THE POWER STEERING SYSTEM ELECTRIC RATHER THAN MECHANICAL. IN 2017 AFTER MANY COMPLAINTS ABOUT THE CHEROKEE NOT TRACKING WHILE BEING TOWED BEHIND THE MOTORHOME AND CAUSING A SEVERE LEFT TO RIGHT WOBBLE BEHIND THE MOTORHOME, JEEP ISSUED A REVISION TO THE OWNER'S MANUAL (S-13). IT STATES THAT A FLAT-TOW WIRING KIT SHOULD BE INSTALLED, BUT JEEP WANTS THE PART AND LABOR TO INSTALL THIS KIT TO BE PAID BY THE JEEP OWNER, NOT BY THE MANUFACTURER. THIS IS A SAFETY ISSUE AND SHOULD BE ADDRESSED UNDER A RECALL. ON A STRAIGHT ROAD THIS WOBBLE HAPPENED TWICE TO ME AND ALMOST CAUSED ME TO LOOSE CONTROL OF MY MOTORHOME, NOT TO MENTION DAMAGE TO MY JEEP.
Other or unspecified, Electronic stability control (ESC), Feb 26, 2018
MY CAR HAD 40,343 MILES AND WAS IN GREAT CONDITION. ON NOVEMBER 19, 2017 MY CAR WOULDN'T START AND HAD THE BRAKE LIGHT ON (WHICH THE BRAKE WASN'T ON), CHECK ENGINE LIGHT ON, OFF ROAD LIGHT ON, AND BATTERY LOW LIGHT ON. I CHARGED MY BATTERY AND TOOK IT FOR A TEST DRIVE. THE CHECK ENGINE LIGHT CAME OFF AND BREAK LIGHT BUT THE OTHERS WERE STILL ON. THE CAR WAS DRIVING FINE. THE NEXT DAY I WENT TO START MY CAR AND IT STARTED BUT WAS ACTING AWFUL. IT WAS GIVING ME RESISTANCE TO CHANGE GEAR, IT FELT LIKE THE BRAKE WAS ON EVEN THOUGH IT WASN'T, AND IT WAS SCARY TO DRIVE IT. I TOOK IT INTO THE SHOP. THEY SAID THE COMPUTER WASN'T READING ANYTHING CORRECTLY AND THEY HOPE THAT PUTTING A NEW BATTERY WILL HELP EVERYTHING GO BACK TO NORMAL. THEY CHANGED IT AND IT DIDN'T WORK. THEY SAID THE ECU AND TCM CONFIGURATION WAS MISMATCHED AND NEEDED TO BE REPLACED. I DON'T THINK A CAR THAT ONLY HAS 40K MILES SHOULD HAVE ISSUES WITH ITS COMPUTER LIKE I DID. I SPENT $1720.61 TO FIX IT AND I'M NOT HAPPY WITH THIS SITUATION
Other or unspecified, Dec 9, 2017
I HAD MY 2015 CHEROKEE LATITUDE SERVICED ON12/8/17 AND ON 12/9/17 I HAD TO GO ABOUT 30 MILES. ON MY WAY BACK HOME AS I ACCELERATED TO GET UP TO SPEED MY JEEP ACTED LIKE IT WANTED TO STOP. THE RPM KEPT CLIMBING BUT MY JEEP SLOWED DOWN. WHEN I DID SLOW DOWN AND I TRIED ACCELERATING AGAIN MY CAR CHUGGED AS IF IT DIDN'T KNOW WHAT TO DO. I AM GOING TO CALL THE DEALER WHEN THEY OPEN TO REPORT THE ISSUE
Other or unspecified, Electronic stability control (ESC), Oct 20, 2017
***SERVICE SHIFTER****THE SERVICE SHIFTER LIGHT CONTINUES TO COME ON. I'VE TAKEN THE CAR IN FOR UPDATES 3X IN THE PAST MONTH. DURING THE TIME THE LIGHT IS ON, I FEEL THE CAR ACCELERATING ON ITS OWN WHEN DRIVING AND REEVING WHEN STOPPED. THE CONTINUING UPDATES ARE COSTLY NOW THAT THE VEHICLE IS OUT OF FACTORY WARRANTY.
Other or unspecified, Oct 15, 2017
SERVICE SHIFTER LIGHT CAME ON AND ALL LIGHTS ON SHIFTER LIT UP
Other or unspecified, Sep 18, 2017
FCA'S UCONNECT APP FOR IPHONE RANDOMLY LAUNCHES ON MY IPHONE WHILE INSIDE THE VEHICLE. WHEN IT LAUNCHES, IT TAKES AWAY MY ABILITY TO SEE NAVIGATION SOFTWARE (E.G. WAZE, APPLE MAPS, ON MY CELL PHONE. I THEN NEED TO DIVERT MY ATTENTION TO THE PHONE AND DISABLE THE UCONNECT APP. SOMETIMES I HAVE TO DO IT MORE THAN ONCE. THIS IS DISTRACTING AND UNSAFE AT ANY SPEED.
Vehicle speed control, Other or unspecified, Aug 29, 2017
I JUST BOUGHT THE CAR AS A CERTIFIED PRE OWNED FORM A DODGE DEALER. MY TRANSMISSION IS ALREADY GOING OUT . TODAY ON THE FREEWAY THE CAR ACCELERATED FROM 65 MPH TO 75 MPH ON ITS OWN. MY FOOT WAS NOT ON THE ACCELERATOR.
Steering, Suspension, Other or unspecified, Aug 29, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE VEHICLE WAS BEING TOWED BY A 2000 HOLIDAY RAMBLER ENDEAVOR RECREATIONAL VEHICLE. WHILE THE RV WAS DRIVING 55-60 MPH, THE JEEP SHIMMIED VIOLENTLY WITHOUT WARNING. THE JEEP WAS TAKEN TO FOLSOM LAKE CHRYSLER DODGE JEEP RAM (12545 FOLSOM BLVD, FOLSOM, CA 95630 (888) 480-1238) WHERE THE DIAGNOSIS WAS UNKNOWN. WHILE THE CHEROKEE WAS AT THE DEALER, THE CONTACT NOTIFIED THE MANUFACTURER. THE MANUFACTURER SENT A NEW WIRING HARNESS TO THE DEALER AND THE JEEP WAS REPAIRED. A YEAR LATER, WHILE THE JEEP WAS BEING TOWED BY THE HOLIDAY RAMBLER, THE FAILURE RECURRED. THE MANUFACTURER HAD THE CHEROKEE TOWED TO AUTOWORLD DODGE CHRYSLER JEEP RAM (1370 AUTO CENTER DR, PETALUMA, CA 94952 (707) 762-2712), BUT THE DEALER REFUSED TO DIAGNOSE OR REPAIR THE VEHICLE WITHOUT KNOWING THE REPAIR HISTORY. THE VEHICLE WAS TAKEN BACK TO FOLSOM LAKE CHRYSLER DODGE JEEP RAM, BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE JEEP CHEROKEE ONLY VIOLENTLY SHIMMIED WHILE BEING TOWED. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000. UPDATED 10/17/17*LJ THE CONSUMER STATED THE FAILURE OCCURRED AFTER HAVING THE HARNESS WAS REPLACED. *JS
Other or unspecified, Aug 23, 2017
RADIO/ SCREEN DISPLAY GOES BLACK INTERMITTENTLY. HAPPENS WHILE DRIVING OR BACKING UP. CANT USE SCREEN TO SEE WHAT'S BEHIND YOU. NOT TO MENTION YOU LOSE CLIMATE CONTROL AND EVERYTHING ELSE YOUR SCREEN DISPLAYS. DEALERSHIP IS REPLACING THESE UNITS WITH REMANUFACTURED RADIOS (UNITS)
Other or unspecified, Aug 16, 2017
MY CAR HESITATES WHEN GOING FROM A SLOW SPEED TO ACCELERATING. BY THE TIME THE ENGINE "CATCHES UP", THE CAR LUNGES FORWARD AND THE RPMS GO ALL THE WAY UP. TO PASSENGERS, IT FEELS LIKE I DON'T KNOW HOW TO GRADUALLY ACCELERATE OR SHIFT. (MY CAR IS AN AUTOMATIC.) ALSO, THE MORE DANGEROUS ISSUE WHICH HAS PUT ME IN SEVERAL CLOSE CALLS TO GETTING HIT BY ONCOMING TRAFFIC, MY CAR WILL NOT MOVE WHEN I ACCELERATE FROM A STOP. (THIS IS UNRELATED TO MY AUTO SHUT OFF). THESE ISSUES HAPPEN RANDOMLY. WHEN I LET OFF THE BRAKE AND HIT THE GAS, IT SLOWLY ROLLS FORWARD (INTO ONCOMING TRAFFIC) AND THEN HESITATES FOR 3-5 SECONDS NOT MOVING. IT IS A SCARY FEELING SITTING IN THE MIDDLE OF THE ROAD WITH TRAFFIC COMING AT YOU AND YOU CAN'T DO ANYTHING BUT PUSH HARDER ON THE PEDAL AND HOPE THAT IT KICKS IN. I MENTIONED THIS TO THE DEALERSHIP AND THEY SAID THIS WAS NORMAL ON ALL NEW CARS BECAUSE THE COMPUTERS NEED TIME TO PROCESS.
Other or unspecified, Engine, Jun 21, 2017
FAULTY ENGINE SENSORS CAUSES THE CAR STALL AT ANYTIME. WAS DRIVING WHEN STOPPED AT A RED LIGHT MY CAR STALLED AND THE DASHBOARD LIGHT UP ALONG WITH MULTIPLE ERROR MESSAGES. IT TOOK 15 TIMES FOR MY CAR TO RESTART. THIS ISSUE IS A COMPLETELY UNSAFE AND PUTTING THE DRIVER AND PASSENGERS AT GREAT RISK. CURRENTLY MY CAR IS IN THE SHOP BUT HAVE READ SIMILAR STORIES ONLINE SAYING THAT THIS PARTICULAR PROBLEM IS ASSOCIATED WITH A TRANSMISSION ISSUE. MANY STATED THIS IS KNOWN ISSUE AT CHRYSLER WHICH THEY HAVE DONE NOTHING TO ACTION THE CONSUMER.
Other or unspecified, Jun 1, 2017, crash
THE ALL WEATHER MATS ON THE JEEP TRAILHAWK HAVE A LARGE RIDGE ALONG THE PERIMETER OF THE MAT. THIS RIDGE CAN CREATE A SQUEEZE POINT UNDER THE GAS PEDAL WHERE THE HEEL OF A SHOE CAN BE TRAPPED CAUSING THE SHOE TO PULL OF THE FOOT AND INTERFERING WITH THE ABILITY TO APPLY THE BRAKES. THIS SITUATION OCCURRED WITH ME IN STOP AND GO TRAFFIC WHILE I WAS WEARING COWBOY BOOTS. THE HEEL STUCK UNDER THE PEDAL AND WHEN I WENT TO APPLY THE BRAKES MY BOOT PARTIALLY PULLED OFF OF MY FOOT AND I WAS NOT ABLE TO STOP CAUSING AN ACCIDENT.
Other or unspecified, May 24, 2017
MY CAR IS 2 YEARS OLD AND HAS ROUGHLY 38,300 MILES. THE FACTORY WARRANTY IS 36,000 MILES. I PURCHASED THE CAR AT 37,401. THE PART THAT IS DEFECTIVE IS THE BLOWER MOTOR WHICH CAUSE THE BLOWER MOTOR SENSOR TO GO BAD. ACCORDING TO THE CERTIFIED JEEP MECHANIC AND THE JEEP CUSTOMER SERVICE REP THIS PART IS NORMALLY A PART THAT WOULD LAST THE NORMAL SERVICE LIFE OF THE VEHICLE. I BELIEVE THE PART IS EITHER DEFECTIVE. THE CAR WAS MOVING WHEN THE DEFECT WAS NOTICED ON THE HIGHWAY GOING STRAIGHT.
Other or unspecified, May 24, 2017
MY 2015 JEEP CHEROKEE HAS HAD TRANSMISSION SHIFTING ISSUES FOR OVER A YEAR. IT SHIFTS REALLY HARD (JERKS THE WHOLE CAR) AND MAKES A LOUD THUMPING NOISE. I HAVE TAKEN IT IN MULTIPLE TIMES. THE DEALERSHIP REPROGRAMMED THE TRANSMISSION COMPUTER BUT IT CONTINUED TO HAPPEN. I HAVE TAKEN IT IN TWICE SINCE THEN AND THEY SAID THE DIAGNOSTICS SHOW THERE IS NOTHING WRONG, AND IT DOES NOT HAPPEN IN THEIR TEST DRIVES, SO THEY CANNOT DO ANYTHING ABOUT IT.
Other or unspecified, May 4, 2017
I HAVE RECENTLY BEEN NOTICING TWO POTENTIAL ISSUES WITH MY VEHICLE. 1) ON CERTAIN OCCASION THE VEHICLE SEEMS TO SHIFT INTO NEUTRAL (AS THE RPM'S REV) AND THEN THE TRANSMISSION CATCHES UP A FEW SECONDS LATER SHIFTING INTO GEAR. ALSO, 2) ON CERTAIN OCCASION THE VEHICLE SEEMS TO HAVE A DELAY IN SHIFTING WHILE ACCELERATING ONTO THE HIGHWAY. WHILE NEITHER OF THESE ISSUES HAVE YET TO RESULT IN AN ACCIDENT, I AM CONCERNED ABOUT THE SAFETY OF THE VEHICLE AND THOSE DRIVERS AROUND ME. WITH THE CONSIDERABLE ATTENTION SURROUNDING THESE ISSUES WITH FCA VEHICLES, I WANTED TO REPORT THIS COMPLAINT TO NHTSA DIRECTLY.
Other or unspecified, May 4, 2017
WHEN I START MY VEHICLE AND TURN ON THE KEY MY CAR WILL ACCELERATE FORWARD WITH A JOLT. SOMETIMES WHEN I STOP AND START FOR A LIGHT IT WILL QUICKLY MOVE FORWARD AND JERK....IF I SLOW DOWN THE SPEED IT WILL EXCELLERATE TOO......
Power train, Other or unspecified, Engine, Apr 23, 2017
ONE MORNING I STARTED THE CAR, I HEARD WATER MOVING FROM THE ENGINE AREA. WHILE, DRIVING THE CAR I HEARD A NOISE'S LIKE A PRESSURE COOKER SOUNDS. ONCE I ARRIVED AT WORK I WALKED AROUND TO THE PASSAGE SIDE TO RETRIEVE MY STAFF. I COULD SMELLED ANTIFREEZE. I CONTACTED JEEP RIGHT AWAY AND THEY CONTACT A TOW COMPANY. IT WAS DROP OFF. THE DEALERSHIP WORKED ON IT FOR A COUPLE DAYS. THEY DID PRESSURE TEST FOR EXTERNAL LEAK, DIDN'T LOCATE A LEAK. THEY DIDN'T DO A INTERNAL EXAMINE. IT'S 2 YEAR OLD VEHICLES ALREADY LEAKING ANTIFREEZE. I HAVE MY VEHICLE INTO THE DEALERSHIP TWICE BUT STILL SMELL ANTIFREEZE. TWO PRESSURE TEST LATER NOTHING. I JUST PICKUP MY VEHICLE FOR THE SECOND TIME. WHY IS JEEP VEHICLES HAVING SO MANY PROBLEM. MY PSI, TRANSMISSION AND RADIO MAKING SOUNDS WHEN ITS OFF. JEEP IS A BAD VEHICLE AND IT JUST A MATTER OF TIME, HUMANS MIGHT BE IN DAMAGE DUE TO THE UNCARING MANUFACTURING COMPANY THAT MAKES LOT'S OF MONEY OF THE BACK OF WORKING AMERICANS.
Other or unspecified, Apr 6, 2017
JEEP CHEROKEE SPORT, 2015, STALLS OUT WHILE DRIVING. THIS HAPPENS WHILE IN MOTION AND COMING TO A STOP OR DECREASE IN SPEED. BOTH HIGHWAY AND CITY STREETS. THIS HAS HAPPENED NUMEROUS TIMES OVER THE LAST 13 MONTHS OF OWNERSHIP. TAKEN TO DEALER FOR REPAIRS BUT THEY CAN FIND NOTHING WRONG.