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2015 Jeep Cherokee

Problems, recalls and owner-reported issues

Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.

Complaints by model year
  4. 1,787

Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.

Primary concernPower train1,002 reports · 56% of complaints
Owner complaints1,787Filed with NHTSA
Recall relationship11 safety recallsNHTSA campaign records

What owners report most often

  1. Power train1,002
  2. Engine364
  3. Electrical system327
  4. Other or unspecified257
  5. Service brakes128
  6. Vehicle speed control120
  7. Structure85
  8. Steering59

Recalls and investigations

  1. Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023

    Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.

    A fire while parked or driving can increase the risk of injury.

    Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.

    Campaign 23V338000 on NHTSA.gov

  2. Power train, driveline, differential unitJun 11, 2020

    Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.

    A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.

    FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.

    Campaign 20V343000 on NHTSA.gov

  3. Electrical system, wiringMay 17, 2018

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

    If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

    Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

    Campaign 18V332000 on NHTSA.gov

  4. EquipmentDec 21, 2017

    Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

    If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

    Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

    Campaign 17V824000 on NHTSA.gov

  5. SeatsAug 10, 2016

    Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.

    Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.

    Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.

    Campaign 16V590000 on NHTSA.gov

  6. Power train, automatic transmissionJul 12, 2016

    Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.

    If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.

    Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.

    Campaign 16V529000 on NHTSA.gov

  7. Electrical system, wiring, rear compartment/trunkDec 9, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.

    A short circuit in the module increases the risk of a fire.

    Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.

    Campaign 15V826000 on NHTSA.gov

  8. Engine and engine cooling, exhaust systemOct 19, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.

    If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.

    Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.

    Campaign 15V676000 on NHTSA.gov

  9. Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

    Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

    Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.

    Campaign 15V461000 on NHTSA.gov

  10. Structure, body, hatchback/liftgateJun 22, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.

    A short circuit in the liftgate control module may result in a fire.

    Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.

    Campaign 15V393000 on NHTSA.gov

  11. Air bags, side/windowJan 28, 2015

    Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.

    If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.

    Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.

    Campaign 15V041000 on NHTSA.gov

Representative owner complaints: vehicle speed control

120 reports, newest first. Show all

  1. Power train, Vehicle speed control, Sep 7, 2016

    TRAVELING ON HIGHWAY AT APPROXIMATELY 65 MPH ABOUT 1 HOUR INTO TRIP, VEHICLE STARTED EMITTING TRANSMISSION WARNINGS AND PARKING BRAKE MALFUNCTION AND SAYING TO PLACE THE CAR IN PARK. VEHICLE LOST ABILITY TO ACCELERATE EVEN THOUGH THE VEHICLE WAS IN DRIVE. VEHICLE ONLY HAS 11,000 MILES ON IT. DRIVER WAS ABLE TO COAST TO THE SIDE OF THE HIGHWAY. PLACED CAR IN PARK AND RESTARTED - ERRORS STILL EMITTING AND SHIFTING IN TO DRIVE CAUSED THE CAR TO JOLT. TOW TRUCK WAS CALLED.

  2. Power train, Vehicle speed control, Other or unspecified, Jul 5, 2016

    WE PURCHASED OUR 2015 JEEP CHEROKEE NEW AND WITHIN A FEW MONTHS OF DRIVING THE JEEP WE STARTED TO NOTICE WHAT I WOULD CALL HORRIBLE LAG ISSUES. THE CAR WOULD DRIVE JERKY AND WHEN THE CAR WAS AT A STOP AND YOU APPLIED THE GAS TO GO, IT WOULD SEEM LIKE IT WASN'T GETTING THE GAS AND WILL HAVE A HARD TIME ACCELERATING. WE TOOK THE CAR IN AND THEY DETECTED THE PROBLEM AND SAID THEY DID A COMPUTER UPDATE. SHORTLY AFTER, THE JEEP STARTED A VERY SCARY SELF ACCELERATION WHERE THE CAR WOULD ACCELERATE ON ITS OWN AND TAKE OFF WITHOUT APPLYING GAS OR HAVING FOOT ON GAS PEDAL. THE JEEP WOULD LUNGE SO VIOLENTLY AND IT WAS HARD TO MAKE IT STOP AND TRIED TO LUNGE THRU THE BRAKING. I HAVE TAKEN THE CAR BACK IT SEVERAL TIMES AS BOTH OF THESE ISSUES HAPPEN AND MAKES IT VERY DANGEROUS TO DRIVE. MY DAUGHTER WAS ALMOST IN A HORRIBLE COLLISION WITH A LARGE TRUCK AND REAR ENDED BECAUSE THE CAR WAS LAGGING SO BAD MAKING A RIGHT HAND TURN FROM A RED LIGHT. THANKFULLY THE TRUCK WAS ABLE TO SWERVE AROUND US AND WE DIDN'T GET HIT. WE INITIATED THE LEMON LAW ON THIS JEEP AS IT IS TOO DANGEROUS TO DRIVE. THE JEEP HAS BEEN IN FOR SERVICING MANY TIMES AND THE PROBLEM HAS STILL NOT BEEN RESOLVED. I HAVE GOOGLED THIS ONLINE AND FOUND OTHER JEEP OWNERS WITH EXACT FRIGHTENING CONCERNS. VERY UPSETTING AND DANGEROUS. I HAVE THE DOCUMENTATION FOR ALL THE TIMES THE CAR HAS BEEN TO SERVICE FOR THIS AND THEY UNDERSTAND THE PROBLEM AND SAID THEY HAVE OTHER JEEPS WITH SAME CONCERNS.

  3. Power train, Vehicle speed control, Jun 25, 2016

    I PURCHASED MY JEEP AT GARDEN CITY JEEP ON 06/06/16 & THE VEHICLE TEST DROVE FINE (FOR THE 10 MINUTES I GOT TO DRIVE THE VEHICLE). UPON OWNING IT FOR A FEW DAYS I NOTICED THAT THERE WAS A WOBBLE IN THE FRONT END WHEN TRAVELING BETWEEN 0-20MPH SPECIFICALLY WHEN THE VEHICLE SHIFTED BETWEEN 1ST & 2ND GEAR WHEN GOING BOTH STRAIGHT OR MAKING A RIGHT TURN. I ALSO NOTICED VERY POOR TRANSMISSION SHIFTING PRIMARILY AT LOW SPEEDS, IN STOP & GO TRAFFIC, IN PARKING LOT (TRAVELING SLOW), WHEN REVERSING, & EVEN WHEN TRAVELING AT MODERATE SPEEDS (30-60MPH) WHEN THE VEHICLE WOULD SHIFT UP & DOWN BETWEEN 4TH, 5TH, & 6TH. THE TRANS WOULD JERK, TUG, & CLUNK INTO GEAR SOMETIMES MORE NOTICEABLE THEN OTHERS. I TOOK THE CAR TO THE DEALER & THE WOBBLE WAS FIXED. IN ADDITION THE DEALER FLASHED THE SOFTWARE ON MY TRANS & FOR THE FIRST DAY IT FELT CONSIDERABLY BETTER HOWEVER AFTER DRIVING IT FOR 2 WEEKS THE TRANS FELT VERY SLUGGISH AGAIN. THE CAR NOW JERKS BETWEEN 1ST, 2ND, & 3RD GEAR AGAIN PRIMARILY AT LOW SPEEDS OR DURING GENTLE ACCLERATION...IT ALSO SEEMS TO FEEL VERY SLUGGISH IN 4TH & 5TH GEAR WHEN THE CAR IS COASTING AROUND 30-55MPH...ANY ACCELERATION AFTER LETTING THE CAR COAST CAUSES THE TRANS TO JERK INTO GEAR. ALMOST 100% OF THE TIME NOW WHEN I AM WAITING AT A RED LIGHT, OR AM STOPPED ON THE ROAD FOR ANY REASON, & THEN NEED TO ACCELERATE UNLESS I ACCELERATE VERY AGGRESSIVELY THE CAR FEELS AS IF IT IS SHIFTING 3 TO 5 TIMES HOWEVER THE CAR IS ONLY IN 2ND OR 3RD GEAR. IT ALMOST SEEMS AS IF IT IS SHIFTING UP, UP, DOWN, UP ALL OVER THE COURSE OF 1-2 SECONDS. SOMETIMES THIS CAN BE VIOLENT ENOUGH TO JERK MY HEAD FORWARD & BACK. SEPARATELY, UPON DECELERATION THE RPMS WILL SPIKE 500-1000 RPMS WHEN LETTING IT COAST & DOWNSHIFT ON ITS OWN & THE CAR WILL ACTUALLY SPEED UP ON ITS OWN. SEPARATELY, WHEN ACCELERATING AFTER COASTING THE TRANS LAGS AND I RECEIVE NO POWER UNTIL 1-2 SECONDS EITHER.

  4. Electrical system, Vehicle speed control, Other or unspecified, Jun 16, 2016, crash

    TAKATA RECALL, HAVING ISSUES WITH THE COMPUTER STATING THAT THE VEHICLE FOUR WHEEL DRIVE IS DISABLED AND OFF, THEN WAS SITTING AT TRAFFIC LIGHT ON 6/16/16 AND ITS LIKE THE VEHICLE CUT OFF ( TO SAVE ENERGY) AND THEN WHEN IT CUT BACK ON IT HAD ACCELERATED CAR TO MAKING ME HIT SOMEONE IN THE REAR END. UNSURE AS TO WHAT IS GOING ON BUT DEALER SHIP LAST DID OIL CHANGE AT 17,000 MILES AND IT CAME OUT WITH CHECK ENGINE ON AND THEY SAID NOTHING TO WORRY ABOUT AND CLEARED THE CODE OUT. THEN THE FOUR WHEEL DRIVE MESSAGE KEEPS COMING UP ( EVEN WHEN NOT IN FOUR WHEEL DRIVE HAVEN'T EVEN HIT THE BUTTON TO SWITCH IT OVER) ILLUMINATES ON MESSAGE CENTER. SEEMS LIKE CAR HAS ISSUES WITH SOMETHING COMPUTER OR ELECTRICAL BUT MOST OF ALL HOW SAFE IS THIS VEHICLE IF CAN REV UP AND ACCELERATE WITHOUT TOUCHING GAS PEDAL. HAVE MODERATE DAMAGE TO FRONT END OF CAR, TOW HOOK WAS PUSHED BACK INTO THE FRONT OF IT AND CANT OPEN HOOD HAVING ADJUSTER LOOK AT TODAY AND TAKE TO GARAGE UNSURE AS TO WHAT HAPPENED OR WHY BUT DOESN'T SEEM VERY SAFE AND IT HIT PRETTY HARD BUT AIRBAG ON DRIVER SIDE DIDN'T DEPLOY MAKES IT SCARY TO THINK WHAT IF IT DECIDES TO DEPLOY WHILE DRIVING NOW...

  5. Vehicle speed control, Seats, May 26, 2016

    MOST RECENT INCIDENT: 5/25/16, EN ROUTE HOME FROM WORK, NORTHERN STATE PARKWAY. VEHICLE ACCELERATED, WHILE MOVING WITH TRAFFIC WITH THREE CAR LENGTHS BETWEEN MYSELF AND CAR IN FRONT OF ME FROM 35MPH TO 60MPH. I ALMOST REAR-ENDED THE VEHICLE IN FRONT OF ME. APPROXIMATELY 20 MINUTES LATER, THE VEHICLE DECELERATED FROM 40MPH TO AN ALMOST STOP WITHOUT MY HITTING THE BRAKES AND I WAS ALMOST HIT FROM BEHIND. I CAME TO A FULL STOP UPON EXITING THE PARKWAY, WHEN I ATTEMPTED TO ACCELERATE TO MOVE FORWARD AND MERGE INTO TRAFFIC ON SOUTH OYSTER BAY ROAD, MY VEHICLE DID NOT MOVE MORE THAN ROLLING AHEAD. I 'FLOORED IT' IN AN ATTEMPT TO MOVE INTO TRAFFIC, AS THERE WAS NOW A CAR APPROACHING QUICKLY, AND MY VEHICLE DID NOT ACCELERATE AS IT SHOULD HAVE; IT CONTINUED TO ROLL ALONG. MY VEHICLE IS CURRENTLY AT THE WESTBURY JEEP CHRYSLER DODGE SERVICE CENTER 111 BOND ST. WESTBURY, NY 11590 1(516)333-2666 MY MOST RECENT CHRYSLER CASE #: 29373159 CASE MANAGER: CRYSTAL; 1(800)763-8422 EXT. 40505 I HAVE HAD ONGOING ISSUES WITH MY VEHICLE SINCE SIGNING A LEASE IN DECEMBER 2014. THE SEATS INCESSANTLY SQUEAK, WITH NO REMEDY. THE CAR HAS BEEN PULLING, JERKING, ACCELERATING, AND DECELERATING ON ITS OWN. THIS PROBLEM HAS ESCALATED TO AN UNSAFE STATUS AND I AM UNABLE TO SAFELY DRIVE MY VEHICLE. CHRYSLER CORPORATION HAS DEEMED THERE IS NOTHING WRONG WITH MY VEHICLE, YET IT CONTINUES TO ACCELERATE AND DECELERATE WITHOUT MY INITIATION OF SUCH ACTIONS. THE VEHICLE HAS AN UNSAFE DELAY IN ACCELERATION WHEN I DO ATTEMPT TO MERGE ONTO A HIGHWAY, FOR EXAMPLE. THIS VEHICLE IS NOT FUNCTIONING AT A SAFE STANDARD AND THE COMPANY IS CLAIMING NOTHING WRONG AND SAFE TO DRIVE. I HAVE HAD FAR TOO MANY NEAR-WRECKS BECAUSE OF DELAYED ACCELERATION, AND THE VEHICLE ACCELERATING AND DECELERATING ON ITS OWN. PLEASE HELP ME.

  6. Vehicle speed control, May 23, 2016

    WHEN DRIVING THE CAR BETWEEN 22-25 MPH HIGHWAY OR STREET THERE IS ALWAYS A LUNGING/RPM SPIKE/HARD SHIFT THAT ACCELERATES THE CAR WHEN SLOWING DOWN. THIS ALSO HAPPENS AT 8, 30,35,40,45,50,55MPH. IT IS NOT NEARLY AS BAD AS THE MAJOR ISSUE BETWEEN 22-25MPH.

  7. Power train, Vehicle speed control, May 7, 2016

    HAVE HAD SEVERAL TRANSMISSION ISSUES AND I FEEL UNSAFE IN MY VEHICLE. TRANSMISSION SHAKES WHEN ACCELERATING FROM A LOW GEAR; TRANSMISSION STICKS WHEN TRYING TO ACCELERATING (LEAVING ME IN DANGEROUS TRAFFIC SITUATIONS); TRANSMISSION SHIFT HARD WHEN DRIVING IN THE CITY.

  8. Vehicle speed control, Engine, Apr 26, 2016

    I WAS TRAVELING ON A MAIN HIGHWAY AT 62 MPH. SUDDENLY THE CAR LURCHED AND THE RPM'S SHOT UP TO 4000. THE CAR WAS IMMEDIATELY GOING 70 MPH. I HAD TO SLAM ON THE BRAKES SO I DIDN'T RAM THE CAR AHEAD OF ME.

  9. Electrical system, Vehicle speed control, Mar 11, 2016

    TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 25-35 MPH, THE ELECTRONIC THROTTLE CONTROL LIGHT ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS DIAGNOSED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000. UPDATED 05/18/16*LJ *TR

  10. Electrical system, Vehicle speed control, Engine, Feb 14, 2016

    MY 2015 JEEP CHEROKEE LATITUDE SHUT OFF ON ME WHILE I WAS DRIVING NOT EVEN A FULL WEEK OF OWNING IT. THE VEHICLE GAUGES GO TO ZERO AND I LOOSE POWER STEERING AND WHEN I APPLY THE GAS PEDAL NOTHING HAPPENS. ALL I AM ABLE TO DO IS PRESS THE BRAKE PEDAL AND HOPEFULLY NOT HAVE ANYONE BEHIND ME SO THAT I CAN TRY AND PULL OVER WITH NO POWER STEERING. I HAVE TAKEN IT INTO THE DEALER ON SEVERAL OCCASIONS SHOWING THEM BOTH VIDEO AND PHOTO DOCUMENTATION OF WHAT IS HAPPENING AND THEY HAVE BEEN UNABLE TO DUPLICATE THIS ISSUE AND HAVE NOT PROVIDED ME WITH AN ALTERNATIVE AS TO GETTING ANOTHER VEHICLE OR MY MONEY BACK. THE VEHICLE FIRST SHUT OFF ON ME 18SEP2015 AND HAS CONTINUED TO DO SO ON THE HIGHWAY AND ON CITY STREETS WITH THE MOST RECENT TIME BEING 14FEB2016. I HAVE ALL OF MY DOCUMENTATION OF EVERY TIME ITS BEEN IN THE SHOP FOR THE SAME PROBLEM WITH NO RESOLUTION BEING PROVIDED.

  11. Vehicle speed control, Dec 1, 2015

    CRUISE CONTROL FAILED TO REGULATE SPEEDS ON INTERSTATE - ACCELERATED AT SPEEDS IN EXCESS OF SET SPEED BY 10-14 MILES PER HOUR. VERY DANGEROUS ACCELERATING TO THE POINT POSSIBLE COLLISION WITH VEHICLE AHEAD ON ROADWAY. SET SPEED OF 72 WENT UP TO 84-89 MILES PER HOUR ON SLIGHT DOWNHILL.

  12. Power train, Electrical system, Vehicle speed control, Dec 1, 2015

    PURCHASED JEEP AND HAVE HAD SAFETY ISSUES WITH INCONSISTENT SHIFTING SINCE DAY ONE. I HAVE RETURNED TO THE DEALER 19 TIMES FOR SHIFTING ISSUES AND OTHER COMPLAINTS. AT THE PRESENT TIME I CONTINUE TO HAVE A "SERVICE SHIFTER" LIGHT COME ON IN THE VEHICLE. THE LIGHT COMES ON WHILE THE VEHICLE IS IN MOTION. YOU CAN TRY TO RESET THE SHIFTER TO LET THE COMPUTER TRY TO RECOGNIZE THE ERROR, BUT IT DOESN'T WORK. TECHNICIANS HAVE TOLD ME NOT TO DRIVE WITH THE LIGHT ON AS THE CAR MAY SHIFT IN A DIFFERENT GEAR OR EVEN REVERSE. CHRYLSER STAR TECHNICIANS KEEP RESETTING THE SOFTWARE, HOWEVER THE LIGHT CONTINUES TO COME BACK ON RANDOMLY. I HAVE EXPRESSED MY CONCERNS AND FEARS WITH THE SHIFTING, HOWEVER THEY DO NOT KNOW WHAT IS CAUSING THE PROBLEM NOR HOW TO FIX THE ISSUE SO THEY CONTINUE TO RESET THE COMPUTER. I DO NOT FEEL SAFE DRIVING THE VEHICLE AS I NEVER KNOW WHEN THE LIGHT WILL COME ON NOR WHAT IT WILL DO. FOUND ERROR CODES U146500 AND P1C861D. PERFORMED FLASH UPDATES. DATES OF ISSUES: 6/29/15, 07/17/15, 09/06/15, 12/01/15. I ALSO HAVE PROBLEMS WITH INCONSISTENT SHIFTING AND TAKE OF. YOU CAN TRY TO ACCELERATE AND THE CAR WILL NOT GO BUT THE RPM'S WILL RISE. THE CAR WILL SUDDENLY TAKE OFF AFTER A 4-5 SECOND DELAY. THIS HAS CAUSED ME GREAT FEAR AS SOMETIMES YOU WILL GO TO TURN AND THE CAR PAUSES BEFORE TAKING OFF. BY THE TIME IT DOES TAKE OFF YOU HAVE TURNED IN FRONT OF AN ONCOMING CAR. AGAIN CHRYSLER STAR TECHNICIANS HAVE TOLD ME I AM "OVER SENSITIVE" AND THE CAR FUNCTIONS AS ANY 9 SPEED TRANSMISSION IS DESIGNED TO DO.

  13. Power train, Electrical system, Vehicle speed control, Nov 18, 2015

    THE VEHICLE SERVICE ENGINE LIGHT KEEPS COMING ON, SERVICE TRANSMISSION LIGHT COMES ON. VEHICLE SHIFTS IN AND OUT OF GEAR ON ITS OWN. PARKING BRAKE ACTIVATES ON ITS OWN. THE START/STOP MALFUNCTION LIGHT COMES ON. IT HAS BEEN TOWED IN TO DEALERSHIP 3 TIMES. THESE PROBLEMS HAVE OCCURRED WHILE VEHICLE WAS IN MOTION.

  14. Power train, Vehicle speed control, Nov 11, 2015

    WHEN PUSKING THE GAS PEDAL FROM A COMPLETE STOP, THE CAR HESITATES BEFORE ENGAGING AND THEN WHEN IT DOES ENGAGE, IT ACCELERATES AT A HIGH RATE OF SPEED AND WHEN SLOWING DOWN IT DOES NOT STOP AS QUICKLY BECAUSE THE TRANSMISSION IS STILL ENGAGED AT A HIGHER GEAR THUS MAKING REAR IMPACTS LIKELY. TRYING TO MAKE A TURN EITHER LEFT OR RIGHT IN A HIGH TRAFFIC CONGESTED AREA, IT IS ALMOST IMPOSSIBLE TO TO MERGE WITH THE TRAFFIC QUICKLY BECAUSE OF THIS HESITATION. I FEEL LIKE I AM TAKING MY LIFE IN MY HANDS EVERY TIME I DRIVE THIS VEHICLE. THIS IS A SAFETY CONCERN AND SHOULD BE TREATED AS SUCH.

  15. Power train, Vehicle speed control, Oct 28, 2015

    TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE DOWN SHIFTS ERRATICALLY. THE CONTACT ALSO STATED THAT WHILE ATTEMPTING TO STOP THE VEHICLE, IT BEGAN TO INCREASE IN SPEED SURGING FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS INFORMED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED . THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.......UPDATED 12/17/15 *BF THE CONSUMER STATED CHRYSLER AGREED TO PURCHASE THE VEHICLE BACK HIM. UPDATED 12/21/15. *JB.........UPDATED 01/06/16 *BF THE CONSUMER STATED THE PROBLEM WAS WITH THE 9 SPEED TRANSMISSION. IF SHIFTER ERRATICALLY IN ALL DRIVING CONDITIONS, SOMETIMES DOWN SHIFTING TO A LOW GEAR AT HIGHWAY SPEEDS AND SURGED FORWARD ON ITS OWN WHEN SLOWING DOWN FOR A RED LIGHT OR STOP SIGN. THREE UPGRADES WERE PERFORMED. HOWEVER, THE UPGRADES DID NOT CORRECT THE PROBLEM. THE CONSUMER WENT TO ANOTHER DEALER, BECAUSE THE CHECK ENGINE LIGHT KEPT ILLUMINATING, WHICH WAS DUE TO THE TRANSMISSION. THE DEALER STATED THERE WAS AN INTERNAL PROBLEM WITH THE TRANSMISSIONS. THE DEALER RECOMMENDED REPLACING THE TRANSMISSION. HOWEVER, CHRSYLER OFFERED TO PURCHASE THE VEHICLE BACK FROM THE CONSUMER, IN WHICH HE ACCEPTED. UPDATED 01/11/16.*JB

  16. Power train, Electrical system, Vehicle speed control, Oct 7, 2015

    TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT BOTH KEY FOBS WOULD FAIL TO START THE VEHICLE AND REAR BRAKE LIGHT FAILED THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER REPLACED THE BRAKE LIGHT AND NOTICED THAT THE FAILURE PERSISTED. SEVERAL DAYS LATER, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT THE ACCELERATOR BEING DEPRESSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,000.

  17. Power train, Vehicle speed control, Electronic stability control (ESC), Oct 2, 2015

    -REVVING UP ON ITS OWN WHEN IN PARK. SOMETIMES I HAVE TO WAIT UP TO A MINUTE FOR IT TO SETTLE DOWN SO I CAN PUT IN INTO DRIVE (ORIGINAL ISSUE THAT ONLY SEEMS TO HAVE BEEN EXACERBATED FROM THE SOFTWARE UPDATE). -RPMS SPIKE WHEN DOWNSHIFTING CAUSING A SLIGHT ACCELERATION -SPEEDS UP WITHOUT MY FOOT ON THE GAS PEDAL -LURCHES FORWARD 90% OF THE TIME WHEN I TAKE MY FOOT OFF THE BRAKE, THIS IS UNSAFE IN TRAFFIC CONDITIONS -LURCHES FORWARD WHEN I PUT IT INTO DRIVE. -STICKS IN PARK, DRIVE OR REVERSE. THE CONSUMER REPORTED MULTIPLE OCCURRENCES (25 IN TOTAL) OF THE ABOVE CONDITIONS THAT OCCURRED AT VARIOUS DATES AND MILEAGES. *DSY 10/7/15

  18. Power train, Vehicle speed control, Oct 1, 2015

    THE VEHICLE HESITATES WHEN STARTING FROM A STOP OR ACCELERATING FROM A TURN OR OTHER SLOWING. WHEN I ADD POWER THE VEHICLE WILL LURCH FORWARD SOMETIMES SQUEALING THE TIRES. THIS IS PARTICULARLY DANGEROUS WHEN TURNING LEFT AHEAD OF ONCOMING TRAFFIC. THE VEHICLE HESITATES WHILE ACCELERATING TO PASS OR MERGE INTO HIGHWAY TRAFFIC. THE TRANSMISSION SOFTWARE HAS BEEN UPDATED BUT THE PROBLEM WAS MADE WORSE. THE TRANSMISSION HAS BEEN REPLACED BY JEEP/CHRYSLER BUT THE PROBLEM REMAINS. THE CHRYSLER SERVICE REPRESENTATIVE TOLD ME THAT THE VEHICLE IS DESIGNED TO NOT SHIFT INTO FIRST GEAR UNLESS IT COMES TO A COMPLETE STOP. THIS CAUSES THE VEHICLE TO "BOG DOWN" WHEN COMING OUT OF A TURN. THIS IS VERY TROUBLING WHEN TURNING LEFT AHEAD OF ONCOMING TRAFFIC. THE NATURAL REACTION IS TO ADD POWER. THIS CAUSES THE TRANSMISSION TO SHIFT INTO FIRST GEAR AND LURCH THE VEHICLE FORWARD. I'VE MADE A COMPLAINT THRU THE CHRYSLER CUSTOMER CARE CENTER. AFTER ANOTHER VISIT TO THE DEALERSHIP I WAS TOLD "THE VEHICLE IS PERFORMING AS DESIGNED." IF THAT IS THE CASE THEN WHY DID THEY REPLACE THE TRANSMISSION? THIS VEHICLE IS NOT SAFE TO DRIVE.

  19. Suspension, Power train, Vehicle speed control, Sep 15, 2015

    PURCHASED CAR 5/13/15. ON 5/30 NOTICED SHIMMY/VIBRATION AS I ACCELERATED FROM A STOPPED POSITION INTO A SHARP RIGHT TURN. APPT MADE FOR SERVICE 6/8. AT CHECK-IN, CUSTOMER SERVC KNEW EXACTLY WHAT I WAS TALKING ABOUT; CONFIRMED IN TEST DRIVE. REPORTED STAR CASE #S1421000022, HALF-SHAFTS (LEFT & RIGHT AXLES) DEFECTIVE, NEED REPLACING. TOLD CAR WAS COMPLETELY SAFE TO DRIVE IN THIS CONDITION. VERBAL & WRITTEN CONFIRM THAT PARTS WERE BEING MANUFACTURED AND WERE SCHEDULED FOR RELEASE 9-2015. TOLD BY SERVICE MGR, CHRYSLER ISSUED AN INTERNAL TSB 2-2015. PARTS WARPING WHEN HEATED AND FLUID LOSS OCCURS. ENTIRE ASSEMBLY NEEDS TO BE REPLACED BUT PARTS HAVEN'T BEEN MANUFACTURED, CONTRACTED WITH COMPANY THAT MANUFACTURES THE TRAILHAWK MODEL (NO PROBLEMS REPORTED ON THOSE PARTS). ASSURED CAR WAS SAFE TO DRIVE BUT CHRYSLER REP AGREED TO PAY FOR RENTAL CAR FOR LONG TRIP I HAD PLANNED PRIOR TO PURCHASE. RESEARCHED -- I HAVE FOUND THIS ISSUE DATES BACK TO THE 2014 MODELS. BOTTOM LINE, THEY KNEW THIS PART WAS DEFECTIVE PRIOR TO SELLING ME THE CAR IN MAY. I AGREED TO BE PATIENT BUT IT IS NOW SEPT AND HAVE NOT HAD MY "STATUS UPDATE" INQUIRY PHONE CALL RETURNED. VIBRATION ISSUE GREW WORSE QUICKLY, TURNED INTO A WOBBLE. I CAN'T DRIVE IT FOR EXTENDED PERIODS ON HIGHWAYS. AS THE CAR/PARTS HEAT UP, THE WOBBLE IN THE FRONT END IS A CONSTANT, NOT JUST ON TURNS. I FEEL AS IF THE AXLES WILL BREAK APART WHILE DRIVING. I DO NOT HAVE ANOTHER CAR THAT I CAN USE. THERE IS NO EXCUSE FOR SELLING CARS WITH A KNOWN DEFECT AND FORCING A BUYER TO PLACE THEIR LIFE IN JEOPARDY. OTHER ISSUES HAVE CROPPED UP. ENGINE RACES & DOESN'T ALWAYS SHIFT WHEN IT SHOULD; CRUISE CONTROL NOT CONSISTENT - LOSES SPEED. WHEN RETURNED TO SERVICE, TOLD THEY COULDN'T FIND A PROBLEM W/ CRUISE CONTROL, TOLD TRANSMISSION FUNCTIONING CORRECTLY, COMPUTER IS "LEARNING" HOW I DRIVE. BRAKES SQUEAK AFTER RAIN, TOLD NORMAL BY SVC MGR.

  20. Steering, Suspension, Vehicle speed control, Aug 27, 2015, crash

    I WAS DRIVING TO WORK ON A THURSDAY MORNING, THE SAME ROUTE I ALWAYS TAKE, I AM VERY FIMILAIR WITH THE RAOD AND TRAFFIC IN THIS AREA BECAUSE I HAVE BEEN DRIVING IT FOR THE LAST SEVEN YEARS STRAIGHT. WELL ON MY WAY, I GOT INTO A ACCIDENT, MY NEW JEEP HAS BEEN INTO THE SHOP A FEW TIMES FOR A RECALL, I HAVE ONLY HAD THE JEEP FOR 7 MONTHS AND HAVE HAD TO BRING IT IN 2 TIMES AND NOW A 3RD FOR AN AIRBAG DEPLOYMENT ISSUE. ANYWAY, I WAS DRIVING TO WORK AND MY JEEP DOES THIS THING WHERE IT FEELS LIKE IT SHUTS OFF WHEN I AM STOPPED AND TURNS BACK ON WHEN I BEGIN TO MOVE, I NOTICED IT WHEN I FIRST PURCHASED THE JEEP WHEN I BROUGHT IT IN TO THE DEALER, THEY TOLD ME IT IS SUPPOSE TO DO THAT BECAUSE OF THE FOUR WHEEL DRIVE, I SAID OK FINE I JUST WANTED TO MAKE SURE I WAS SAFE BECAUSE THAT IS ONE OF THE REASONS I PURCHASED THIS CAR. WELL ON THE WAY TO WORK, MY JEEP DID JUST THAT BUT LATELY IT IS DOING A JERKING MOVE WHEN IT STARTS TO ACCELARTE NOW, MAKING IT FEEL LIKE MY CAR IS JERKING AND ACCERATING ON ITS OWN WHICH RESULTED IN MY HITTING THE CAR IN FRONT OF ME. NOW THE JEEP WAS NOT GOING AT A FAST SPEED AT ALL, I AM VERY FAMILAIR WITH THE LOCATION SO I PAY ATTENTION TO DETAIL HERE. I FELT MY JEEP DO THE JERK MOVEMENT AND WITH MY ACCERATION I AM CERTAIN THIS IS WHAT CAUSED ME TO HIT THE CAR IN FRONT OF ME, I THINK THERE IS SOMETHING SERIOUSLY WRONG HERE AND THIS NEEDS TO BE ADDRESSED.

  21. Vehicle speed control, Other or unspecified, Engine, Aug 27, 2015

    CAR DOES NOT ACCELERATE WHEN PUSHING ON GAS, GETS STUCK IN GEAR AND THEN WHEN IT FINALLY FINS THE RIGHT GEAR THE WHOLE VEHICLE BUCKS. REPORTED THE PROBLEM IN JANUARY, WAS TOLD TO WAIT FOR THE RECALL UPDATE, WHICH DIDN'T HAPPEN UNTIL JUNE. HAVE BROUGHT THE VEHICLE IN 2 MORE TIMES FOR THE SAME PROBLEM. THIS PROBLEM HAS CAUSED ME TO ALMOST BE IN A NUMBER OR ACCIDENTS WHEN TRYING TO MERGE ON TO HIGHWAYS OR PASS SOMEONE ON THE HIGHWAY. IN ANOTHER INCIDENT MY SUNROOF EXPLODED FROM THE INSIDE OUT WHILE DRIVING ON THE HIGHWAY AND JEEP IS REFUSING TO COVER IT UNDER WARRANTY EVEN THOUGH NOTHING HIT THE VEHICLE AND THERE ARE OTHER REPORTS ONLINE OF THIS HAPPENING.

  22. Power train, Vehicle speed control, Aug 24, 2015

    THE TRANSMISSION SOMETIMES HUNTS FOR THE PROPER GEAR. IT ALSO HAS TRIED TO ACCELERATE WHEN SLOWING DOWN TO A STOP. I LIVE ON A MOUNTAIN AND WHEN DESCENDING I MANUALLY SHIFT THE TRANSMISSION TO 3RD GEAR, BUT WHEN I DO, THE CAR WILL SPEED UP BEFORE SLOWING DOWN. THIS WILL CAUSE A PROBLEM ON SNOW COVERED ROADS. AFTER DOING SOME RESEARCH, I FOUND THAT OTHER JEEP OWNER'S HAD THE SAME ISSUE AND RE-FLASHING THE CONTROL MODULE DID NOT RESOLVE THE PROBLEM, SO I HAVE NOT TAKEN THE VEHICLE BACK TO THE DEALER FOR THE RE-FLASH. *JB

  23. Power train, Vehicle speed control, Other or unspecified, Aug 6, 2015

    CAR TRANSMISSION FAILED, CAUSING US TO GET HIT NUMEROUS TIMES. CAN NOT ACCELERATE WHEN NECESSARY, SOMETIMES IT WILL GO FINE AND OTHER TIMES GAS PEDAL FLOORED AND GO NO WHERE.

  24. Vehicle speed control, Equipment adaptive/mobility, Jul 27, 2015

    WITH THE CRUSE CONTROL ON AND SET AT 60MPG WHEN GOING DOWN A HILL IT PICKS UP SPEED TO OVER 70MPH. GOING UP HILL IT VARIES AS MUCH AS 4MPH. THE CRUSE CONTROL DOES NOT CONTROL THE SPEED AS IT SHOULD, VERY DANGEROUS!

  25. Power train, Vehicle speed control, Engine, Jul 26, 2015

    THE CAR WILL ACCELERATE AND RAISE RPM'S (SOMETIMES INCREASES SPEED BY 1MPH) BY ITSELF AT 26MPH WHILE COASTING FROM 30MPH OR GREATER . I'M PRETTY SURE THE CAR IS DOWNSHIFTING AT THIS POINT, BUT NO CAR I HAVE DROVE WILL ACCELERATE WHILE NOT PRESSING THE GAS. WHEN THE CAR IS DOWNSHIFTING FROM ANY OTHER SPEED, I CAN FEEL THE DOWNSHIFT HOWEVER THE CAR DOES NOT ACCELERATE LIKE IT DOES AT 26MPH. ONLY AT 26MPH IT ACCELERATES AT THE DOWN SHIFT. SOMETIMES THE ACCELERATION IS GREATER THEN OTHER TIMES, BUT HAPPENS 95% OF THE TIME. I WAS TOLD THIS IS A CHARACTERISTIC OF THE CAR AND IT NEEDS TO LEARN HOW I DRIVE. WHICH MAKES NO SENSE BECAUSE IF THIS IS A CHARACTERISTIC OF A CAR, IT IS A VERY UNSAFE ONE. I FEEL THAT THIS IS A SAFETY ISSUE AS THE CAR IS ACCELERATING ON ITS OWN WHILE I'M EXPECTING IT TO DE-ACCELERATE. A SOFTWARE UPDATE WAS DONE ON MY CAR, BUT THE ISSUE WAS NOT FIXED.