2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints
1,787 reports, newest first.
Electrical system, Mar 10, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,100. UPDATED 05/04/16*LJ *TR
Electrical system, Mar 9, 2016
VEHICLE TREMBLES ON OCCASIONS WHILE IN OPERATION AS IF IT IT'S GOING TO TURN OFF. ADDITIONALLY, THE MOTOR FEELS VERY FORCED ON OCCASIONS AND IT HAS STOPPED WHILE IN OPERATION IN THE MIDDLE OF THE ROAD. THE BACK SEAT DOOR HANDLES FALL OFF AND THE DASHBOARD KEEPS MAKING A RATTLING NOISE WHILE THE VEHICLE IS TURNED ON.
Steering, Mar 3, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 15 MPH, THE TIE RODS FRACTURED WITHOUT WARNING. THE VEHICLE WAS TAKEN THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000. THE VIN WAS NOT AVAILABLE.
Power train, Mar 3, 2016
MY 2015 JEEP CHEROKEE HAS BEEN HAVING TRANSMISSION PROBLEMS SINCE I BOUGHT THE VEHICLE IN NOV '14. WHEN COMING TO A STOP SIGN, THE TRANSMISSION WOULD JUMP INTO LOWER GEAR CAUSING THE VEHICLE TO LUNGE FORWARD. HOWEVER, MORE DANGEROUSLY, UPON COMING TO A NEAR STOP AND ACCELERATING, THE TRANSMISSION WILL VERY SLUGGISHLY MOVE THE VEHICLE FORWARD, THEN RAPIDLY ACCELERATE CAUSING THE TIRES TO BREAK TRACTION AND "PEEL OUT". I HAVE NEARLY BEEN IN FOUR ACCIDENTS BECAUSE OF THIS ISSUE, TWO BECAUSE THE TRANSMISSION WOULDN'T ACCELERATE, AND THE OTHER TWO BECAUSE I ALMOST LOST CONTROL OF THE VEHICLE AS THE FRONT TIRES SPUN OUT OF CONTROL. THIS IS COMPLETELY UNACCEPTABLE AND IS A CLEAR SAFETY HAZARD. I HAVE HAD MY JEEP AT A DEALERSHIP FOR WARRANTY SERVICE ON THIS MATTER TWICE NOW, WITH ABSOLUTELY ZERO CORRECTIVE ACTIONS. ON BOTH OCCASIONS, THEY "UPDATED THE TRANSMISSION SOFTWARE" BUT THE PROBLEM STILL EXISTED. TODAY, WHILE DRIVING HOME FROM WORK, I ATTEMPTED A LEFT HAND TURN WITH NO ONCOMING TRAFFIC. THE TRANSMISSION, WITH THE ENGINE AT 2,500 RPMS, VERY SLOWLY MOVED THE VEHICLE, THEN IT SPUN OUT THE FRONT TIRES ALMOST COLLIDING ME WITH A SCHOOL BUS WAITING TO MAKE A RIGHT TURN. THIS TRANSMISSION IS DANGEROUS, JEEP DOES NOT HAVE AN ADEQUATE FIX TO THIS PROBLEM, AND MY VEHICLE WARRANTY IS ABOUT TO EXPIRE. I COULD CARE LESS ABOUT THE EXPIRATION, I WOULD BE WILLING TO PAY SEVERAL THOUSAND DOLLARS TO FIX THIS ISSUE, BUT IT DOESN'T APPEAR THAT JEEP HAS AN ADEQUATE FIX TO THE PROBLEM.
Power train, Wheels, Feb 29, 2016
HAVE HAD SERIOUS TRANSMISSION ISSUES SINCE APPROX. 1800 MILES. HAVE HAD TRANSMISSION "FLASHED" NUMEROUS TIMES. IT GETS WORSE EACH TIME. STALLS, WON'T ACCELERATE, HANGS IN GEAR, HESITATES, JERKS, JUMPS, IF TRYING TO GET INTO TRAFFIC OR GO ACROSS A BUSY ROAD, YOU NEVER KNOW IF IT IS GOING TO GO OR NOT. VERY DANGEROUS. I HAVE OWNED OVER 100 VEHICLES (AGE 71) AND THIS IS THE WORSE TRANSMISSION I HAVE EVER HAD. JEEP HAS NO FIX FOR THE PROBLEM., SO I WAS TOLD BY DEALERSHIP PERSONNEL. THE PROBLEM WAS EVIDENT WHEN THE VEHICLE WAS INTRODUCED AND HELD UP THE INITIAL INTRODUCTION. AFTER 3 YEARS STILL DO NOT KNOW WHAT TO DO. THE 2106'S HAVE THE SAME PROBLEMS. VERY DANGEROUS SITUATION!!!
Exterior lighting, Feb 23, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE HEADLAMPS DID NOT PRODUCE ENOUGH LIGHT. IN ADDITION, WHEN THE HIGH BEAMS WERE ILLUMINATED, THEY WERE STILL DIMLY LIT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLAMPS NEEDED TO BE RAISED. THE VEHICLE WAS REPAIRED; HOWEVER, VISIBILITY WAS STILL POOR WHILE DRIVING AT NIGHT. THE VEHICLE WAS RETURNED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS INHERENT TO THIS MODEL VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000. UPDATED 04/14/16*LJ UPDATED 6/5/18*JB
Power train, Feb 22, 2016
SINCE PURCHASING THIS VEHICLE, THE TRANSMISSION IS VERY SLUGGISH. WHEN ATTEMPTING TO ACCELERATE FROM A YIELD (NOT FULL STOP) THE TRANSMISSION WILL REFUSE TO ENGAGE FOR UP TO 3 SECONDS. WHEN IT DOES ENGAGE, IT JERKS AND CAUSES THE VEHICLE TO LUNGE.
Power train, Feb 17, 2016
THE TRANSMISSION IN THIS CAR HAS SERIOUS PROBLEMS WHICH RENDER THE CAR UNPREDICTABLE AND UNSAFE. ON LEAVING FROM A SIGNAL AFTER A FULL STOP THERE IS NO RESPONSE AFTER STEPPING ON THE ACCELERATOR - THE CAR DOES NOT MOVE AND THEN SUDDENLY LURCHES FORWARD. THIS HAPPENS FREQUENTLY BUT NOT ALWAYS. ALSO, LEAVING FROM A FULL STOP, SOMETIMES THE VEHICLE TAKES RIGHT OFF AND THEN BOGS DOWN COMPLETELY WHICH IS VERY HAZARDOUS WHEN IN ONCOMING TRAFFIC OR TURNING A CORNER. IN ADDITION STEPPING ON THE ACCELERATOR WHILE ON THE ROAD TO PASS A CAR THERE IS OFTEN NO RESPONSE FROM THE TRANSMISSION AND THEN SUDDENLY THE TRANSMISSION TAKES HOLD. AGAIN, FREQUENT BUT NOT ALL THE TIME. ON PUTTING THE CAR INTO REVERSE THE REAR END AND TRANSMISSION HAVE A LOAD BANGING CLUNK AND THEN TAKE HOLD WITH A LURCH. ON A DOWNSLOPE THERE IS NO SLOWING OF THE VEHICLE VIA THE TRANSMISSION AND THE BRAKES HAVE TO CONSTANTLY BE APPLIED. BETWEEN 20 ' 40 MPH THE VEHICLE OFTEN SPEEDS UP WHEN WE TAKE OUR FOOT OFF OF THE ACCELERATOR. THE TRANSMISSION IS COMPLETELY UNPREDICTABLE MAKING IT TOTALLY UNSAFE TO OPERATE THE VEHICLE DEPENDABLY. WE HAVE TAKEN OUR JEEP INTO THE DEALER 6 TIMES BUT THEY ARE UNABLE TO MAKE ANY IMPROVEMENT AND IN FACT ALL ISSUES ARE GETTING MORE FREQUENT AND PRONOUNCED.
Electrical system, Wheels, Other or unspecified, Feb 16, 2016
THE VEHICLE JUST FROZE UP YESTERDAY 15 FEB 2016 . IT WOULD NOT START , THE BRAKES WERE COMPLETELY LOCKED UP ON IT. TRIED AND TRIED TO GET IT TO START AND IT WOULD NOT. TOOK IT IN THIS MORNING ON A FLAT BED HAULER AND TOOK IT TO THE DEALERSHIP AT I 77 JEEP IN RIPLEY WV. THEY FIRST STATED IT WAS THE EMERGENCY BRAKE , THEN SAID IT WAS THE BATTERY , BUT I GUESS IT WAS ME IT HER OF THOSE . SO IT'S STILL THERE AND NO WORD WHAT CAUSE IT. IF IT HAD LOCKED UP WHILE MY WIFE WAS DRIVING IT IT WOULD BE A VERY BAD RESULTS . THE VEHICLE WAS STATIONEDARE AND WAS IN THE GARAGE.
Power train, Feb 15, 2016, crash
PARKED VEHICLE AT MY PLACE OF BUSINESS, GOT OUT, WALKED INSIDE. WHILE INSIDE I HEARD A THUMP, WHEN I OPENED THE DOOR TO GO BACK OUTSIDE THE VEHICLE WAS TWO FEET FROMM THE DOOR AND THE BUMPER UP AGAINST A PROPANE TANK. THE VEHICLE WAS STATIONARY WHEN I GOT OUT AND WAS FOR A FEW MINUTES, I KNOW THIS BECAUSE I HAVE CCTV CAMERA VIDEO. THE VEHICLE BUMPER HAS DAMAGE.
Electrical system, Vehicle speed control, Engine, Feb 14, 2016
MY 2015 JEEP CHEROKEE LATITUDE SHUT OFF ON ME WHILE I WAS DRIVING NOT EVEN A FULL WEEK OF OWNING IT. THE VEHICLE GAUGES GO TO ZERO AND I LOOSE POWER STEERING AND WHEN I APPLY THE GAS PEDAL NOTHING HAPPENS. ALL I AM ABLE TO DO IS PRESS THE BRAKE PEDAL AND HOPEFULLY NOT HAVE ANYONE BEHIND ME SO THAT I CAN TRY AND PULL OVER WITH NO POWER STEERING. I HAVE TAKEN IT INTO THE DEALER ON SEVERAL OCCASIONS SHOWING THEM BOTH VIDEO AND PHOTO DOCUMENTATION OF WHAT IS HAPPENING AND THEY HAVE BEEN UNABLE TO DUPLICATE THIS ISSUE AND HAVE NOT PROVIDED ME WITH AN ALTERNATIVE AS TO GETTING ANOTHER VEHICLE OR MY MONEY BACK. THE VEHICLE FIRST SHUT OFF ON ME 18SEP2015 AND HAS CONTINUED TO DO SO ON THE HIGHWAY AND ON CITY STREETS WITH THE MOST RECENT TIME BEING 14FEB2016. I HAVE ALL OF MY DOCUMENTATION OF EVERY TIME ITS BEEN IN THE SHOP FOR THE SAME PROBLEM WITH NO RESOLUTION BEING PROVIDED.
Other or unspecified, Feb 13, 2016
ON 2 OCCASIONS NOW I HAVE ACCIDENTALLY LEFT THE ENGINE RUNNING AND IN GEAR AT A GAS STATION TO REFUEL WHEN I THOUGHT I HAD TURNED THE ENGINE OFF. IT SEEMS IF YOU DO NOT MAKE SURE THE CAR IS IN PARK, THE ENGINE WILL NOT TURN OFF. WHILE I APPRECIATE THE FACT THAT THE ENGINE IS VERY QUITE, IT IS VERY DISTURBING TO ME THAT I MAY CAUSE AN ACCIDENT IF THIS CONTINUES TO HAPPEN. I WOULD LIKE TO SEE THE ENGINE TURN OFF IF THE KEY EXITS THE DRIVING COMPARTMENT AS THIS WOULD KEEP THAT FROM HAPPENING.
Other or unspecified, Feb 5, 2016
WHILE FOLLOWING THE OWNERS MANUAL FOR FLAT TOWING BEHIND A MOTOR HOME I CROSSED MULTIPLE RAILROAD TRACKS AT A GRADE CROSSING AND THE CHEROKEE TOW VEHICLE BEGAN A VIOLENT OSCILLATION THAT SHOOK THE ENTIRE MOTOR HOME AND DID NOT STOP UNTIL THE VEHICLES CAME TO A COMPLETE STOP.
Structure, Feb 5, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Feb 4, 2016
2015 JEEP CHEROKEE LATITUDE. EXPERIENCING LUNGING "JOLT" WHEN GAS PEDAL IS "CAREFULLY" USED ESPECIALLY AFTER A STOP. SLIGHT BUT NOTICEABLE ACCELERATION WHILE COASTING OR BRAKING. PERIODIC UNUSUAL REVVING IN LOWER GEARS WHILE ACCELERATING. VEHICLE TAKEN TO THE DEALERSHIP FOR "FLASH" AND MULTIPLE RE-ASSESSMENT BUT DEALER STATES VEHICLE PERFORMS AS "DESIGNED". DEALERSHIP STATES MULTIPLE COMPLAINTS FOR THE SAME REASON BY OTHER CUSTOMERS. CASE WORKERS FROM FCA OFFERED TRANSMISSION WARRANTY EXTENSION FOR LIFE BUT RETRACTED OFFER AFTER IT WAS FOUND WE HAVE ALREADY PURCHASED EXTENDED WARRANTY. CASE WORKER THEN OFFERED 2 YEARS WORTH OF OIL CHANGES. THE OFFER WAS REFUSED SO COMPLAINT HAS BEEN CLOSED FOR THE SECOND TIME.
Other or unspecified, Feb 3, 2016
IS THE ENGINE START/STOP SYSTEM DANGEROUS? I THINK SO. WHEN I PULL INTO PARKING SPACES AND BEGIN TO SHUT DOWN THE CAR (SHIFT INTO PARK, GO TO PUSH THE ENGINE STOP BUTTON), THE ESS SYSTEM ACTIVATES. BY "ACTIVATES," I MEAN THAT THE CAR TURNS OVER. THIS DOES NOT HAPPEN EVERY TIME, BUT IT HAPPENS OFTEN ENOUGH. IN ONE EXAMPLE, I PULLED INTO A PARKING SPACE AND MY PASSENGER WAS MOVING FASTER THAN ME, AND AS HE WAS GETTING OUT OF THE CAR, THE ENGINE TURNED OVER AS IF TO START (BUT IT WAS ALREADY STARTED). SOME KIND OF SIGNAL IS BEING SENT FROM THE ESS SYSTEM, WHICH HAS NO CONSISTENT BEHAVIOR, SO YOU HAVE NO IDEA IF IT IS WORKING OR NOT. I BELIEVE NHTSA NEEDS TO LOOK INTO HOW THE ESS SYSTEM FUNCTIONS IN NORMAL DAILY CAR USE. THIS BEHAVIOR HAS OCCURRED SINCE I BOUGHT THE CAR NEW. IN ANOTHER INSTANCE, THE BEHAVIOR WAS THE SAME, EXCEPT I DID NOT HAVE A PASSENGER TRYING TO GET OUT OF THE CAR.
Power train, Jan 31, 2016
TRANSMISSION SHIFTS VERY ROUGH WHEN SHIFTING FROM FIRST TO SECOND. SOMETIMES THE WHOLE VEHICLE WHICH SHAKE WHEN IT SHIFTS.
Power train, Jan 28, 2016
UNDER ACCELERATION FROM A STOP (EITHER STRAIGHT LINE OR MAKING A RIGHT HAND TURN) THE RPMS INCREASE BEFORE THE VEHICLE RESPONDS. WHEN IT DOES, THE VEHICLE LUNGES FORWARD UNPREDICTABLY. DURING MANUAL SHIFTING AND BRAKING (WHILE IN MOTION) THE RPMS SHOOT UP TO BEFORE TRANSMISSION ENGAGES 4TH GEAR WHEN DOWNSHIFTING FROM 5TH CAUSING A MOMENTARY FREEWHEELING SCENARIO. DURING ACCELERATION FROM ABOUT 10-15 MPH THE VEHICLE ONCE AGAIN INCREASES RPMS AND THEN LUNGES FORWARD. THE VEHICLE PERFORMS HARD SHIFTING BETWEEN GEARS WHILE IN MOTION. AT FREEWAY SPEEDS THE TRANSMISSION MAY NOT DOWNSHIFT/ RESPOND OR ACCELERATE FOR 3-4 SECONDS. WHEN REVERSING THE THE SAME LUNGING SCENARIO OCCURS HOWEVER IT IS LESS PREDICABLE AS REVERSE GEAR IS TALLER. OVERALL PERFORMANCE IS SPORADIC AND UNPREDICTABLE.
Structure, Jan 26, 2016
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING IN THE RAIN AT AN UNKNOWN SPEED, THE POWER LIFTGATE FAILED. THE CONTACT STATED THAT THE LIFTGATE WOULD NOT CLOSE. WHEN MANUALLY CLOSED, THE LOCK WOULD NOT ENGAGE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE POWER LIFTGATE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN: 15V393000 (STRUCTURE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,500. PARTS DISTRIBUTION DISCONNECT.
Structure, Jan 26, 2016
I HAD JUST LEFT THE DEALERSHIP FOR A WARRANTY ISSUE AND WAS 2 MILES FROM THE DEALERSHIP WHEN THE HOOD FLEW OPEN BLINDING ME I CALLED THE DEALERSHIP AND THEY ASKED THAT I CALL CHRYSLER AS THE SAFETY LATCH SHOULD HAVE HELD CHRYSLER SENT AN INVESTIGATOR OUT WHO IN FRONT OF MYSELF THE DEALERSHIPS SERVICE MANAGER AND ANOTHER PERSON TOLD US THAT THE SAFETY LATCH WAS IMPROPERLY ALIGNED AND DID NOT HOLD I ASKESKED THE INVESTIGATION DEPRTMENT FOR A COPY OF THE INVESTIGATION REPORT AND THEY TOLD ME NO IT WAS THERE PROPERTY AND WOULD NOT SUPPLY ME WITH A COPY.I WAS ON HWY 195 IN WA. STATE SOUTHBOUND OUT OF PULLMAN.
Power train, Jan 26, 2016
RMP'S SPIKE WHEN TRYING TO STOP LUNGING VEHICLE FORWARD, COASTING WITHOUT CRUISE CONTROL ON INTERSTATE AT 70 VEHICLE RPM'S JUMPED UP CAUSING IT TO INCREASE SPEED LUNGING FORWARD TO 80 MPH AS IF ACCELERATOR IS PUSHED, LETTING OFF GAS TO SLOW DOWN VEHICLE WILL LUNGE FORWARD AS IF YOU WERE APPLYING GAS AND RPM'S JUMP UP, IF FOOT ISN'T ON BREAK YOU WOULD HIT SOMEONE, VERY UNSAFE TO DRIVE AND HAS ALREADY ALMOST CAUSED ME TO HIT SOMEONE 4 TIMES. DOESN'T DO IT ALL THE TIME IT AND IS INTERMITTENT. PROBLEM HAS OCCURRED APPROXIMATELY 6 TIMES. HAS BEEN TO DEALER OVER 30 DAYS AND ONLY HAS 5,000 MILES ON IT. THEY SAY CAN'T DUPLICATE THE PROBLEM. VERY UNSAFE TO DRIVE AND NO ONE WANTS TO FIX PROBLEM. STARTED HAPPING AT 2,000 MILES.
Other or unspecified, Jan 25, 2016
BACK WINDOW BROKE. NO IDEA WHERE IT CAME FROM OR HOW IT STARTED AS I WAS SITTING IN MY HOME AND THE CAR WAS PARKED OUTSIDE. THE CAR IS NOT EVEN A YEAR OLD. TWO HOLES ON THE SIDES OF THE BACK WINDOW AT FIRST. THE WINDOW WAS CRACKED ACROSS THE WINDOW, COULD STILL HEAR IT CRACKING WHEN I SAW. THEN THE NEXT MORNING THE TOP HALF OF THE WINDOW WAS CRACKED. IS THIS A DEFECT?
Power train, Jan 21, 2016, fire
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 60 MPH, THE VEHICLE WOULD NOT CHANGE GEARS WHEN PROMPTED AND WOULD NOT ACCELERATE. IN ADDITION, THERE WAS AN ODOR OF BURNING RUBBER AND A CLICKING NOISE FROM THE TRANSMISSION. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 7,000.
Service brakes, Jan 19, 2016
PURCHASED VEHICLE NEW, JULY 2015. ON THREE SEPARATE OCCASIONS, WHILE DRIVING BETWEEN 35 MPH TO 45 MPH, VEHICLES AUTOMATIC BRAKING SYSTEM ENGAGED FOR NO REASON CAUSING THE VEHICLE TO SLOW DRAMATICALLY IN TRAFFIC. FIRST INSTANCE WAS DRIVING ON COUNTRY ROAD, SECOND INSTANCE ON MAJOR INTERSTATE, THIRD INSTANCE DRIVING ON CITY ROAD. IN ADDITION, ON NUMEROUS OCCASIONS, AUTOMATIC BRAKING SYSTEM ENGAGED FOR NO REASON WHEN VEHICLE IS IN BACKING MODE. THIS HAS OCCURRED WHILE BACKING INTO PARKING SPACES AND INTO MY GARAGE. IN ALL INSTANCES, THE BRAKING WARNING SYSTEM ENGAGED AUTOMATICALLY. HAS BEEN AT DEALERSHIP TWICE FOR THESE TWO PROBLEMS, MOST RECENT VISIT, DEALERSHIP WAS ABLE TO DUPLICATE THE AUTOMATIC BRAKING ENGAGING WHEN IT SHOULD NOT HAVE WHILE IN BACKING MODE. NO RESOLUTION FROM DEALERSHIP AT THIS POINT.
Engine, Jan 18, 2016
NEW 2015 JEEP CHEROKEE LATITUDE WITH 4K MILES ON IT SUDDENLY TURNED ITSELF OFF WHILE DRIVING DOWN THE ROAD. NO WARNING OTHER THAN A MESSAGE ON THE DASH TO PUT THE CAR IN PARK TO CHANGE GEARS. VERY DANGEROUS, LOST CONTROL OF POWER STEERING, GAS AND BRAKES. WAS ABLE TO PUT CAR IN PARK ON SIDE OF ROAD, RESTART IT AND GET HOME. IT HAPPENED AGAIN THE NEXT MORNING AND WAS TOWED TO DEALERSHIP. SERVICE DEPT. RAN ALL UPDATES AND THE CAR SHUT OFF ON THEM WHILE TESTING IT TOO. HAS BEEN IN THE SHOP FOR 2 WEEKS AND THEY SAY IT WAS DUE TO EXCESSIVE OIL CONSUMPTION AND AR REPLACING THE ENGINE. I DON'T BELIEVE THIS TO THE CAUSE; NEVER GOT A WARNING LIGHT AT ALL AND CAR DOES RESTART AND RUN AFTER IT SHUTS ITSELF OFF. SCARED TO DRIVE IT ONCE I GET IT BACK AGAIN, IT IS REALLY LIKE A DEATH TRAP WHEN IT SHUTS OFF. YOU ARE THE MERCY OF ALL THE DRIVERS AROUND YOU TO GET OUT OF YOUR WAY. SOMEONE IS GOING TO GET HURT OR GET KILLED IF THEY DON'T FIGURE THIS OUT SOON.