2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints
1,787 reports, newest first.
Power train, Nov 11, 2015
TRANSMISSION SOMETIMES STALLS, LAGS BEHIND GAS PEDAL, SLIPS, AND WILL EVEN SHUTOFF ON THE RODE. I HAVE BEEN STUCK IN THE MIDDLE OF THE ROAD MULTIPLE TIMES, TWICE WITH MY TWO CHILDREN IN THE CAR. I HAVE TAKEN IN TO JEEP DEALERSHIP EACH TIME TO BE TOLD SOMETHING DIFFERENT EACH TIME. TWICE THEY HAVE RE-FLASHED ECU, ONCE TO REPLACE CONTROL MODULE, AND ONCE AGAIN TO BE TOLD THEY COULDNT REPLICATE THE EVENT. THIS VEHICLE IS A DEATH TRAP. I WOULD SUGGEST STAYING FAR AWAY FROM THIS CAR. I AM IN THE PROCESS OF ATTEMPTING A LEMON LAW BEFORE I AM STRANDED ON THE ROAD AND INVOLVED IN AN ACCIDENT.
Power train, Vehicle speed control, Nov 11, 2015
WHEN PUSKING THE GAS PEDAL FROM A COMPLETE STOP, THE CAR HESITATES BEFORE ENGAGING AND THEN WHEN IT DOES ENGAGE, IT ACCELERATES AT A HIGH RATE OF SPEED AND WHEN SLOWING DOWN IT DOES NOT STOP AS QUICKLY BECAUSE THE TRANSMISSION IS STILL ENGAGED AT A HIGHER GEAR THUS MAKING REAR IMPACTS LIKELY. TRYING TO MAKE A TURN EITHER LEFT OR RIGHT IN A HIGH TRAFFIC CONGESTED AREA, IT IS ALMOST IMPOSSIBLE TO TO MERGE WITH THE TRAFFIC QUICKLY BECAUSE OF THIS HESITATION. I FEEL LIKE I AM TAKING MY LIFE IN MY HANDS EVERY TIME I DRIVE THIS VEHICLE. THIS IS A SAFETY CONCERN AND SHOULD BE TREATED AS SUCH.
Other or unspecified, Nov 11, 2015
BOUGHT A 2015 JEEP CHEROKE IN MARCH AND HAVE HAD TRANSMISSION ISSUE SINCE DAY ONE. THE TRANSMISSION SLAMS INTO GEAR WHEN ACCELERATING AND DOWNSHIFTS HARD AND PUSHES THE VEHICLE FORWARD ON DECELERATION. I HAVE 5,000 MILES ON MY "NEW" $35,000 VEHICLE AND I'M ON TRANSMISSION NUMBER TWO. EVERY TIME I DRIVE THIS VEHICLE I WONDER IF THE TRANSMISSION WILL STOP AGAIN AND LEAVE ME STRANDED, OR WORSE, CAUSE ME TO GET INTO AN ACCIDENT. MANY TIMES WHEN ACCELERATING, THERE IS A PAUSE WITHOUT ANY MOVEMENT AND THEN THE TRANSMISSION GRABS AND THE VEHICLE LUNGES FORWARD. THIS HAS HAPPENED MERGING ONTO THE THRUWAY AS WELL. I WAS TRYING TO ACCELERATE TO MERGE WITH TRAFFIC DRIVING 65 MPH AND NOTHING WAS HAPPENING AS I PUSHED ON THE GAS PEDAL. THEN ALL OF A SUDDEN IT KICKS IN WITH A LOUD THUD. I WORRY WHEN IT SNOWS THAT THIS WILL MAKE THE TIRES SPIN TO MUCH AND I WILL LOSE CONTROL.
Power train, Nov 11, 2015
MY 2015 JEEP CHEROKEE LIMITED 4X2 HAS THE 9 SPEED TRANSMISSION. THE TRANSMISSION WORKED WELL AT FIRST, BUT SOON SHIFTED HARD, SURGED, CLUNKED HESITATED, AND HUNTED FOR GEARS. AT 1921 MILES, THE CHECK ENGINE LIGHT CAME ON, INDICATING TRANSMISSION OVERHEATING, AND THE DEALER REPLACED THE TRANSMISSION. THE NEW TRANSMISSION WORKED WELL FOR ABOUT 500 MILES, BUT HAS STARTED THE SAME COMBINATION OF HARD SHIFTING, SURGING, HESITATING, CLUNKING, AND HUNTING. DEALER NOW SAYS THIS IS NORMAL FOR THE NINE SPEED TRANSMISSION, AND THEY CANNOT DO ANYTHING UNTIL THE TRANSMISSION GIVES ERROR CODES. THIS VEHICLE IS SCARY WHEN CROSSING INTERSECTIONS OR MAKING LEFT TURNS ACROSS BUSY STREETS. THE SURGING WHEN IT IS PUT INTO PARK IS ALSO SCARY.
Power train, Nov 11, 2015
6 TIMES SINCE PURCHASING THE VEHICLE ON JAN 30,2015 THE CAR'S TRANSMISSION FAILS TO ENGAGE AFTER COMING TO A STOP. UPON ACCELERATION AFTER A STOP, THE ENGINE REVS AS IF ITS IN NEUTRAL WHEN THE GEAR SHIFT IS IN DRIVE OFTEN RENDERING THE VEHICLE INOPERABLE IN THE MIDDLE OF AN INTERSECTION. SEVERAL WARNING LIGHTS AND MESSAGES FLASH INCLUDING THE DISABLING OF THE ABS SYSTEM, EMERGENCY BRAKE SYSTEM, AND SHIFT VEHICLE INTO DESIRED GEAR WHILE STILL IN DRIVE. ON 11/7/15 THE LIGHTS BEGAN FLASHING WHILE DRIVING AND THE TRANSMISSION FAILED TO ENGAGE WHEN THE CAR CAME TO A STOP. USUALLY TURNING THE CAR OFF AND RESTARTING WILL ALLOW THE VEHICLE TO BECOME OPERATIONAL AGAIN (WITH A CHECK ENGINE LIGHT ILLUMINATED) HOWEVER, THIS TIME THE VEHICLE WOULD NOT EVEN START AND THE TRANSMISSION COULD NOT BE SHIFTED OUT OF PARK IN ORDER TO PUSH IT OUT OF THE MIDDLE OF THE STREET. THIS BEGAN THE DAY AFTER I PURCHASED IT WITH 80 MILES ON IT AND HAS CONTINUED TO HAPPEN EVEN AFTER DEALER "REMEDIES" OF RESETTING THE TRANSMISSION MODULE, UPDATING THE TRANSMISSION MODULE AND REPLACING THE TRANSMISSION MODULE. THIS ISSUE CONTINUES TO WORSEN AND IS BECOMING INCREASINGLY HAZARDOUS. I DO HAVE VIDEOS OF HOW THE VEHICLE ACTS DURING THESE EPISODES AND THE DANGEROUS POSITION IT HAS LEFT ME AND MY YOUNG DAUGHTERS IN WHEN IT OCCURS.
Power train, Seats, Nov 10, 2015, crash
BOUGHT MY 2015 JEEP CHEROKEE IN NOVEMBER 2014. BEGAN HAVING A VERY LOUD, ANNOYING RATTLE COMING FROM BACK SEAT AND TRANSMISSION ISSUES IN FEBRUARY OF 2015. THE TRANSMISSION SURGES WHEN YOU START THE CAR, IT CLUNKS AFTER YOU TURN THE CAR OFF, SOMETIMES THE CAR WON'T GO WHEN YOU GIVE IT GAS AND THEN IT WILL KICK IN AND BE LIKE A TURBO BOOST PUSHING THE CAR FORWARD. IT'S A HUGE SAFETY CONCERN. YOU HAVE TO BE CAREFUL WHEN MAKING TURNS WHEN THERE IS ONCOMING TRAFFIC BECAUSE YOU MAY PUSH THE GAS BUT THE CAR MAY NOT GO LIKE IT SHOULD OR COULD JUMP FORWARD AND CAUSE YOU TO REARED SOMEONE WHEN TAKING OFF FROM A RED LIGHT. IT'S BEEN IN THE SHOP 5TIMES FOR THE BACKSEAT AND 3 TIMES FOR THE TRANSMISSION ( JUST PUT IT BACK IN THE SHOP YESTERDAY). THEY HAVE REPROGRAMMED THE TRANSMISSION TWICE AND I DON'T KNOW WHAT THEY DO TO THE SEAT - THEY PUT SOME TAPE ON THE METAL OR SOMETHING LIKE THAT BUT IT OF COURSE DIDN'T FIX IT. THIS IS A HORRIBLE VEHICLE AND I TRADED OUT OF A VEHICLE WITH NEGATIVELY EQUITY AND AFTER ALL THE ISSUES TRIED TO TRADE OUT OF IT BUT THE CAR HAS LOST NEARLY $10,000 IN VALUE IN LESS THAN A YEAR LEAVING ME STUCK WITH THIS UNSAFE VEHICLE. I AM SCARED TO DRIVE THIS VEHICLE ON THE HIGHWAY WHERE YOU MUST TRAVEL AT HIGH RATES OF SPEED. IN AUGUST OF 2015. I WAS STOPPED AT A RED LIGHT, LIGHT TURNED GREEN, ALL THE CARDS BEGAN MOVING FORWARD. I PUSHED THE GAS WHICH WITH THE TRANSMISSION ISSUE THE CAR KICKS TOWARD PRETTY HARD WHEN YOU TAKE OFF AND THE CAR IN FRONT OF ME STOPPED ABRUPTLY AND I TAPPED THE BACK OF THE PERSON'S CAR. IT WAS VERY INSIGNIFICANT AND I WAS NOT EVEN TICKETED BUT OF COURSE THE OTHER DRIVER IS NOW MAKING A PERSONAL INJURY CLAIM AND I TRULY BELIEVE IF THE TRANSMISSION IN THIS CAR DID NOT SURGE FORWARD WHEN YOU FIRST PUSH THE GAS I PROBABLY WOULD NOT HAVE EVEN TAPPED THIS VEHICLE!
Structure, Nov 10, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Electronic stability control (ESC), Service brakes, Nov 9, 2015
I HAVE OWNED THIS VEHICLE FOR 4 MONTHS AND EVERY 3 WEEKS I HAVE TO RETURN IT FOR SERVICE DUE TO THE TRANSMISSION, 4X4 AND TRACTION CONTROL NOT WORKING. STARTS OFF IN 3RD - 4TH GEAR AT ANY GIVEN TIME (ALMOST BEEN HIT SEVERAL TIMES), WILL ACCELERATE AND SURGE FORWARD DURING DOWN SHIFTING WHILE STOPPING (ALMOST HIT SEVERAL DIFFERENT VEHICLES) AND NOW SURGES TO 7000RPM WHEN TURNING RIGHT AND PARKING BREAK HAS LOCKED UP 3 DIFFERENT TIMES WHILE IN GEAR. 2 DIFFERENT DEALERSHIPS DON'T KNOW WHAT TO FIX BECAUSE IT DOESN'T REGISTER ANY CODES, THEY ALSO TELL ME THAT THIS IS A HUGE PROBLEM ON ALL 9 SPEED TRANSMISSIONS THEY MAKE, NOT JUST THE ONE'S IN JEEPS. BUT SINCE THEY DON'T KNOW WHAT TO FIX AND THEREFORE ITS NOT AN ISSUE AND I HAVE TO TAKE MY UNPREDICTABLE AND UNSAFE VEHICLE HOME AND NOT THE LOANER BECAUSE JEEP WILL NOT PAY FOR IT. I HAVE CONTACTED JEEP WHO ASSIGNED ME A "RESOLUTION CASE MANAGER" WHO WILL NO LONGER RETURN MY PHONE CALLS FOR BUY BACK OR TRADING FOR A DIFFERENT VEHICLE. IS THAT THEIR RESOLUTION, BLOW EVERYONE OFF AND HOPE WE ALL GO AWAY?? WHY IS NOTHING BEING DONE FOR EVERYONE'S SAFETY? WHY ARE THEY STILL KNOWINGLY SELLING THESE VEHICLES WITH NO KNOW FIX? HOW LONG BEFORE SOMEONE GETS SERIOUSLY INJURED? THERE IS MORE THAN ENOUGH INFORMATION THAT I HAVE READ ON THIS PAGE YET THERE IS NO ACTION? ISN'T THAT WHAT THIS SITE IS FOR? ACTION?
Power train, Engine, Nov 7, 2015
I STARTED LEASING THIS BRAND NEW CAR JULY 2015. INITIALLY THERE WERE A FEW MINOR SHIFTING CHANGES THAT FELT UNSTEADY. COMING HOME FROM WORK ONE DAY IN OCTOBER 2015 I NOTICED THE CAR WAS NOT ACCELERATING, WOULD SHIFT POORLY INTO DIFFERENT GEARS AND WAS JOLTING. AT THE SAME TIME THE "SERVICE ENGINE LIGHT" TURNED ON AS WELL AS A MESSAGE STATING "SERVICE TRANSMISSION". I WAITED SEVEN HOURS FOR JEEP TO TOW THE CAR, IT TOOK THEM ONE WEEK TO DIAGNOSE, AND THEY ESTIMATED ANOTHER WEEK TO REPAIR. SO FAR THEY'VE HAD THE CAR FOR TWO WEEKS AND THE ESTIMATE PICKUP DAY WOULD MARK 17 DAYS WITHOUT THE CAR IF ITS EVEN READY ON TIME. THEY ARE REPLACING THE ENTIRE TRANSMISSION.
Power train, Engine, Nov 7, 2015
I STARTED LEASING THIS BRAND NEW CAR JULY 2015. INITIALLY THERE WERE A FEW MINOR SHIFTING CHANGES THAT FELT UNSTEADY. COMING HOME FROM WORK ONE DAY IN OCTOBER 2015 I NOTICED THE CAR WAS NOT ACCELERATING, WOULD SHIFT POORLY INTO DIFFERENT GEARS AND WAS JOLTING. AT THE SAME TIME THE "SERVICE ENGINE LIGHT" TURNED ON AS WELL AS A MESSAGE STATING "SERVICE TRANSMISSION". I WAITED SEVEN HOURS FOR JEEP TO TOW THE CAR, IT TOOK THEM ONE WEEK TO DIAGNOSE, AND THEY ESTIMATED ANOTHER WEEK TO REPAIR. SO FAR THEY'VE HAD THE CAR FOR TWO WEEKS AND THE ESTIMATE PICKUP DAY WOULD MARK 17 DAYS WITHOUT THE CAR IF ITS EVEN READY ON TIME. THEY ARE REPLACING THE ENTIRE TRANSMISSION.
Exterior lighting, Nov 6, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE HIGH BEAM HEADLIGHTS WERE SO BRIGHT THAT ONCOMING TRAFFIC BEGAN TO BLOW THEIR HORNS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V461000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Nov 6, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE NEXT DAY WHILE DRIVING AT 15 MPH, THE TRANSMISSION FAILED,. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 10,946. UPDATED 1/20/16 LN *TR
Power train, Nov 6, 2015
AT 2,000 MILES THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE BEGAN SURGING AS I WOULD DECELERATE TOWARDS A STOP. IN ADDITION AS I WOULD DESCEND DOWN A HILL THE VEHICLE WOULD ACT AS IF IT WERE DOWNSHIFTING INTO MUCH TOO LOW OF A GEAR. FINALLY, WHEN I ACCELERATE OUT OF A STOP THE VEHICLE WOULD SURGE FORWARD. I OWNED THE VEHICLE 35 DAYS.
Power train, Nov 5, 2015
I HAVE HAD PROBLEMS WITH THE TRANSMISSION OF MY 2015 JEEP CHEROKEE SINCE I GOT IT. IT WILL SOMETIME NOT SHIFT GOING UP HILLS AND OVER REVS BUT WHAT IS VERY SCARY IS IT WILL SOMETIMES JUST HESITATE WHEN I PRESS THE GAS AND THEN SUDDENLY TAKE OFF WITHOUT WARNING. IF I AM PULLING OUT INTO TRAFFIC AND I PRESS THE GAS TO GO QUICKLY THE CAR SIMPLY WILL NOT GO OR IT WILL JUST GO A LITTLE AND THEN PAUSE AND I WILL BE STUCK IN THE MIDDLE OF THE ROAD. THEN IT WILL JERK AND TAKE OFF WITHOUT WARNING. I AM AFRAID TO DRIVE THIS CAR. IT IS A LEASE SO I CANNOT EVEN DO ANYTHING ABOUT IT. IF I BOUGHT IT I CAN ASSURE YOU, I WOULD HAVE GOTTEN RID OF IT BY NOW. I AM TERRIFIED TO DRIVE IT.
Structure, Nov 3, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE LIFTGATE FAILED TO CLOSE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE). THE CONTACT STATED THAT THE FAILURE CAUSED THE VEHICLE'S INTERIOR LIGHTING TO REMAIN ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Power train, Nov 2, 2015
I PURCHASED MY 2015 JEEP CHEROKEE 3.6L LIMITED EDITION IN MAY SINCE THEN HAD NOTHING BUT PROBLEMS WITH THE 9 SPEED AUTOMATIC TRANSMISSION ROUGH SHIFTING AND THE FRONT AXLES CAUSING WOBBLING AT LOWER SPEED . AFTER 5 OR 6 VISITS TO THE SERVICE DEPARTMENT THEY INSTALLED A NEW TRANSMISSION AND FRONT AXLES. TWO DAYS LATER HORRIBLE NOISE WAS COMING FROM THE AXLES THE VEHICLE HAD TO BE TOWED TO SERVICE AGAIN. WHEN THE CAR WAS RETURNED TO ME IT SEEMED TO BE DRIVING FINE EXCEPT IT DID NOT SHIFT INTO 2ND GEAR AND FELT LIKE THE CAR HAS NO POWER HOWEVER IT HAS 273 HP. LESS THEN A 1000 MILES LATER THE CHECK ENGINE LIGHT CAME ON ALONG WITH A! . AFTER DIAGNOSIS THE ERROR CODE WAS POINTING TO THE TRANSMISSION CONTROL MODULE. THE SERVICE ADMINISTRATOR TOLD ME THAT THEY WOULD CLEAR THE CODE AND THE TECH WOULD DRIVE THE CAR AND IF IT DOES NOT COME BACK THE WOULD CONSIDER IT FIXED, AND NOT QUESTIONING WHY IT HAPPENED AT THE FIRST PLACE. WE FEEL COMPLETELY UNSAFE IN THIS CAR, I WISH I NEVER BOUGHT THIS VEHICLE. THIS CAR HAS 10500 MILES ON IT AND I HAD TO TAKE IT 7 TIMES TO THE DEALERSHIP. DO NOT BUY THIS TYPE OF CAR
Power train, Other or unspecified, Nov 2, 2015
INITIALLY CAR SHUTTERED WHEN COMING TO A STOP AND WAS DOWNSHIFTING. THE ENGINE START/STOP MALFUNCTION LIGHT ILLUMINATED AND THE SERVICE ENGINE MIL CAME ON AS WELL. FROM THEN ON THE CAR BEHAVED AS THOUGH IT WAS STUCK IN 3RD GEAR CAUSING A TOTAL LACK OF TORQUE/POWER WHEN ACCELERATING FROM STOPS, AND THE ENGINE RPMS WERE GOING EXTREMELY HIGH AND THE CAR WOULDN'T SHIFT. EVEN TRIED USING THE "MANUAL SHIFT" FEATURE BUT THE CAR INDICATED IT WAS SHIFTING GEARS, BUT THE RPMS DID NOT CHANGE, NOR COULD YOU FEEL THE CAR SHIFT. WHEN ACCELERATING FROM A STOPPED POSITION THERE WAS NO POWER AND THE CAR CRAWLED/STRUGGLED TO GET MOVING FORWARD. WAS ALMOST T-BONED TRYING TO TURN ACROSS ONCOMING TRAFFIC TO GET TO A PARKING LOT SO I COULD STOP. ONCE I PULLED INTO THE PARKING LOT CAR WOULD NOT GO INTO REVERSE. I PUT IT IN REVERSE, BUT THE CAR WOULDN'T GO. TURNED THE CAR OFF AND THEN ON AND EVERYTHING SEEMED TO RESET EXCEPT MIL AND CAR STARTED BEVAING NORMALLY. I TOOK THE CAR TO THE DEALERSHIP AND THEY "REFLASHED" THE PCM, TCM, AND BCM. 1 DAY LATER THE CAR SHUTTERS WHEN DOWN SHIFTING AND ERROR LIGHTS COME ON. LOSES POWER, AND 50% OF THE TIME SEEMS LIKE IT IS NOT SHIFTING GEARS. 25% OF THE TIME WON'T GO INTO REVERSE. CAR BEHAVES NORMALLY AFTER RESTARTING THOUGH THE MIL INDICATOR LIGHT REMAINS ON. USUALLY AROUND 10 MILES LATER THE WHOLE SERIES OF MALFUNCTION STARTS AGAIN, ALWAYS WHEN THE CAR IS DOWNSHIFTING BEFORE A STOP. JUST DROPPED THE CAR OFF TO THE DEALER AND THEY ARE HAVING THEIR TRANSMISSION SPECIALIST LOOK AT IT. WHEN I DROPPED IT OFF IT WAS GIVING THE SAME ERROR CODE, "IMPROBABLE ERROR" FROM THE TCM/PCM. THE LACK OF POWER TO ACCELERATE AND INABILITY TO GO INTO REVERSE MAKES THIS CAR SIMPLY UNSAFE TO DRIVE WHEN THE ERRORS OCCUR. ATTACHING FIRST REPAIR INVOICE FROM THE TCM/PCM/BCM REFLASH. WAITING TO HEAR WHAT THE TRANSMISSION SPECIALIST SAYS.
Structure, Nov 2, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Air bags, Visibility/wiper, Oct 31, 2015
BOUGHT 2015 JEEP CHEROKEE BRAND NEW OFF THE LOT WAS SO EXCITED TO OWN MY FIRST JEEP AFTER 600 MILES TRANSMISSION FAILED AND HAD TO BE COMPLETELY REPLACED I WAS WITHOUT IT FOR 23 DAYS. AFTER I GOT IT BACK AND NOTICED THE TRANSMISSION EITHER LUNGES FORWARD WHEN MAKING A TURN OR LOOSES POWER AND REVES UP THEN ENGAGES TOOK IT BACK AND DEALER SAYS WE ARE AWARE OF PROBLEM BUT THERE IS NOT A UPDATE OR FIX FOR THAT.... I HAVE NEVER FELT MORE UNSAFE OR UNSURE ABOUT DRIVING OR TRUSTING A VEHICLE THAN I DO NOW. I HAVE BEEN BACK TO DEALER TO HAVE MANY UPDATES/RECALLS DONE AND TCM HAD TO BE REPLACED NOT JUST UPDATED... I WISH I NEVER PURCHASED A JEEP . O YEAH I ALMOST FORGOT THE WASHER FLUID LIQUID HOUSING CONTAINER IS LEAKING TOOK IT TO THE DEALER THEY SAID IT HAS A CRACK IN IT DEFECTIVE SO THEY NEED TO ORDER A NEW ONE...... UGGHH WHAT NEXT?
Power train, Oct 29, 2015
WHEN SLOWING,AFTER REMOVING FOOT FROM GAS PEDAL,BUT BEFORE APPLING BRAKES.VEHICLE LUNGES FORWARD..ALMOST HIT ANOTHER CAR IN PARKING LOT. AND AT TIMES WHEN ACCELERATING VEHICLE ENGINE REVES UP BUT DOSENT MOVE FORWARD FOR A FEW SECS..NOT GOOD WHEN TURNING LEFT IN TRAFFIC...
Power train, Vehicle speed control, Oct 28, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE DOWN SHIFTS ERRATICALLY. THE CONTACT ALSO STATED THAT WHILE ATTEMPTING TO STOP THE VEHICLE, IT BEGAN TO INCREASE IN SPEED SURGING FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS INFORMED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED . THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.......UPDATED 12/17/15 *BF THE CONSUMER STATED CHRYSLER AGREED TO PURCHASE THE VEHICLE BACK HIM. UPDATED 12/21/15. *JB.........UPDATED 01/06/16 *BF THE CONSUMER STATED THE PROBLEM WAS WITH THE 9 SPEED TRANSMISSION. IF SHIFTER ERRATICALLY IN ALL DRIVING CONDITIONS, SOMETIMES DOWN SHIFTING TO A LOW GEAR AT HIGHWAY SPEEDS AND SURGED FORWARD ON ITS OWN WHEN SLOWING DOWN FOR A RED LIGHT OR STOP SIGN. THREE UPGRADES WERE PERFORMED. HOWEVER, THE UPGRADES DID NOT CORRECT THE PROBLEM. THE CONSUMER WENT TO ANOTHER DEALER, BECAUSE THE CHECK ENGINE LIGHT KEPT ILLUMINATING, WHICH WAS DUE TO THE TRANSMISSION. THE DEALER STATED THERE WAS AN INTERNAL PROBLEM WITH THE TRANSMISSIONS. THE DEALER RECOMMENDED REPLACING THE TRANSMISSION. HOWEVER, CHRSYLER OFFERED TO PURCHASE THE VEHICLE BACK FROM THE CONSUMER, IN WHICH HE ACCEPTED. UPDATED 01/11/16.*JB
Fuel/propulsion system, Oct 28, 2015
WHILE IN MOTION; WHEN REMOVING FOOT FROM ACCELLERATOR TO COAST OR BRAKE, BUT BEFORE APPLYING BRAKE, VEHICLE BOLTS FORWARD AND ACCELERATES. THIS COULD BE A HAZZARD IN ICE OR SNOW OR CLOSE TRAFFIC. IT HAPPENS ALL THE TIME. NOTED TO DEALER AND THEY STATED ITS A KNOWN ISSUE NOTHING THEY CAN DO! HAPPENS ALL THE TIME BUT ESP ON DOWNHILL; GOOGLE AND LOTS OF COMPLAINTS!
Power train, Oct 27, 2015
2015 CHEROKEE TRAILHAWK WITH 4K MILES. ON SEVERAL OCCASIONS WHEN ACCELERATING FROM A STOP THE VEHICLE DOES NOT SEEM TO WANT TO GO ANYWHERE. I ALMOST GOT INTO AN ACCIDENT. NOT A GOOD THING WHEN YOU ARE TRYING TO CROSS TRAFFIC AND YOUR VEHICLE WILL NOT ACCELERATE. I HAVE ALSO HAD VERY HARD TRANSMISSION SHIFT WHEN COMING TO A STOP THAT WILL LITERALLY THROW YOU AND THE VEHICLE FORWARD. A LOT OF PEOPLE SAY IT IS WORSE AFTER TAKING THE VEHICLE IN FOR SERVICE SO I HAVE YET TO NOTIFY THE DEALERSHIP OF THIS ISSUE. FROM WHAT I CAN TELL, THEY REALLY DO NOT KNOW WHAT TO DO. SOMEONE NEEDS TO FIGURE THIS OUT FASTER THEN WHAT IS HAPPENING NOW BECAUSE SOMEONE IS GOING TO GET KILLED OR GET SERIOUSLY HURT.
Electrical system, Engine, Oct 27, 2015, fire
TL* THE CONTACT OWNED A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN MOTION, SMOKE APPEARED INSIDE AND OUTSIDE THE VEHICLE. THE CONTACT MERGED TO THE SIDE OF THE ROAD AND LARGE FLAMES APPEARED UNDER THE HOOD. A FIRE TECHNICIAN EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Power train, Engine, Oct 26, 2015
JEEP 2015 CHEROKEE STALLED WHILE IN MOTION IN HIGH SPEED LANE OF HIGHWAYIN HEAVY TRAFFIC. UPON RESTARTING, CAR WAS STUCK SOMEWHERE AROUND 3RD OR 4TH GEAR. ENGINE WAS SKIPPING.