2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints
1,787 reports, newest first.
Power train, Engine, Sep 11, 2015
THE NINE SPEED TRANSMISSION IS HORRIBLE AT LOWER GEARS. THE ACCELERATED TRANSITION BETWEEN SECOND AND THIRD GEAR CAUSE THE TRANSMISSION TO SLIP AND LUNGE THE CAR FORWARD. ANOTHER ISSUE IS DURING A YIELD INTERSECTION THE TRANSMISSION EITHER DOESN'T ENGAGE, STAYS AT THE LOWER GEAR OR SLIPS FOLLOW BY A LUNGE. MY FATHER PURCHASED A CHRYSLER SOME 30 YEARS AGO AND VOWED HE WOULD NEVER REPEAT THAT MISTAKE - THE CAR WON'T RUN IN THE RAIN AND TRANSMISSION DROPPED. HE LAUGH WHEN I PURCHASE THE JEEP SHOULD HAVE LISTEN TO HIM. I TOO VOW NEVER TO PURCHASE ANOTHER CHRYSLER PRODUCT.
Electrical system, Sep 11, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE TRANSMISSION AND THE CHECK ENGINE WARNING LIGHTS ILLUMINATED. ADDITIONALLY, THERE WAS ABNORMAL SOUND COMING FROM UNDER THE VEHICLE, AND THE VEHICLE STALLED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,400.
Power train, Sep 11, 2015
IN STOP & GO TRAFFIC VEHICLE REPEATEDLY LUNGED FORWARD. THIS IS NOT SAFE. IT ALSO HAD A DELAYED RESPONSE AFTER SITTING. THE LUNGES CAUSED ME TO PHYSICALLY MOVE FORWARD IN THE SEAT & SLAM ON MY BRAKES. I WAS ALSO TOLD WHEN I PURCHASED THAT THIS WOULD SUBSIDE AFTER A FEW HUNDRED MILES AS IT WAS JUST DUE TO SITTING AT THE CAR LOT. I WILL BE TAKING VEHICLE IN FOR SERVUCE.
Power train, Sep 8, 2015
FOUR WEEKS AFTER MY 2015 JEEP CHEROKEE PURCHASE AND APPROXIMATELY 3,000 MILES THE SERVICE ENGINE LIGHT CAME ON THE DASHBOARD. IN ADDITION, THE CAR STARTED TO RUN AT ABOUT 4,000 RPM'S ON THE FREEWAY AND WOULDN'T SHIFT. FINALLY, WHEN THE CAR COMES TO A STOP, IT TURNS OFF IN ORDER TO SAVE GAS. WHILE RESTARTING, THE CAR WOULD HESITATE AND JUMP FROM ONE GEAR TO THE NEXT UNEXPECTEDLY, WHICH WAS A SAFETY CONCERN. UPON BRINGING IT INTO TRONCALLI JEEP THEY INFORMED ME THAT THE TRANSMISSION WAS NO GOOD AND NEEDED TO BE REPLACED. I OPTED NOT TO REPLACE THE TRANSMISSION AND REQUESTED A REPLACEMENT VEHICLE OR CASH EQUIVALENT OF $3,000 ON THE VALUE MY CAR WOULD DROP UPON RESELL FOR OWNING A POOR QUALITY CAR WITH KNOWN AND WELL PUBLICIZED DEFECTS FOR BOTH TRANSMISSION AND INTERNET SECURITY.
Power train, Electrical system, Engine, Sep 8, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS RESTARTED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER ON FOUR OCCASIONS WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. IN A MOST RECENT OCCASION, THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MODULE AND THE WIRING HARNESS WERE REPLACED AND REPROGRAMMED, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 4,500.
Power train, Visibility, Sep 8, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 5 MPH, THE TRANSMISSION SLIPPED AND THE RPMS INCREASED SIGNIFICANTLY. THE TRANSMISSION FAILED TO RESPOND. ALSO, THERE WERE REPEATED ATTEMPTS BEFORE THE GEAR LEVER SHIFTED INTO DRIVE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TRANSMISSION WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED FOR A SECOND TIME. THE CONTACT MENTIONED THAT THE SUN ROOF RATTLED AND MADE A LOUD NOISE WHILE DRIVING. THE VEHICLE WAS NOT REPAIRED FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 3,173.
Power train, Sep 8, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS ,THE TRANSMISSION SHIFTED WHEN COMING TO A COMPLETE STOP. THE CONTACT ALSO DISCOVERED HIGH RPMS IN THE PROCESS OF SHIFTING GEARS. THE DEALER WAS UNABLE TO FIND ANY FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.
Power train, Other or unspecified, Fuel/propulsion system, Sep 7, 2015
WHEN REDUCING SPEED ONCE AT ABOUT 35MPH THE VEHICLE WANTS TO ACCELERATE. VEHICLE WAS IN THE SHOP FROM JAN. 20TH 2015 FEB. 6TH 2015. DEALERSHIP REPLACED TRANSMISSION AND FIXED THE PROBLEM. I WAS NOT ABLE TO LIST THE DATES UP TOP SO I WILL LIST EVERYTHING HERE. APRIL 29TH 2015 TO APRIL 30TH 2015 VEHICLE HAD A RECALL. RECALL #R05. JULY 13TH - JULY 28TH HAD A PROBLEM WITH GAS. EVERYTIME I WOULD GET GAS WITHIN 20 MILES IT WOULD DROP A QUARTER OF A TANK. DEALERSHIP REPLACED FUEL PUMP AND TESTED IT. ALSO ANOTHER RECALL. RECALL #R40. JUNE 1ST - JUNE 2ND I ADVISED THE DEALERSHIP VEHICLE GOES THROUGH A QUARTER TANK OF GAS WITHIN 20 MILES. THEY LOOKED AT IT AND COULDN'T FIND A PROBLEM. ALSO ON THIS DATE THEY PERFORMED A FLASH UPDATE FOR POWERTRAIN CONTROL MODULE. ON JULY 31ST MY FIANCEE CAME TO PICK ME UP AT 3PM AFTER WORK AND I GOT A CALL FROM HER STATING THE VEHICLE STOPPED RUNNING. SHE HAD OUR NEWBORN BABY ALONG SIDE OF THE ROAD IN 90 DEGREE WEATHER WAITING FOR A FAMILY MEMBER TO PICK HER UP. I GOT A RIDE TO OUR BROKEN DOWN VEHICLE AND CALLED A TOW TRUCK. TOW TRUCK CAME AND TOOK US TO DEALERSHIP. I WAITED FOR THE RESULTS AND THEY HAD NO IDEA WHY IT HAD DIED SO THEY GAVE ME A RENTAL UNTIL THE NEXT DAY. AUGUST 1ST RECIEVED CALL FROM DEALERSHIP SAYING IT WAS A FAULTY FUEL PUMP THEY HAD INSTALLED JUST A FEW DAYS BEFORE. MY VEHICLE WAS IN SERVICE FOR THIS FROM JULY 31ST - AUGUST 4TH. THE PROBLEMS ADD UP NOW I HAVE ANOTHER RECALL FOR THE POWER LIFTGATE CONTROL MODULE, RECALL #R27 AS I CANNOT GET THIS RECALL FIXED YET BECAUSE I WAS TOLD BY DEALERSHIP THEY HAVENT STARTED MANUFACTURING THE PARTS YET. LASTLY, LAST WEEK I WENT TO START VEHICLE AND IT WOULD NOT START. TOOK A FEW TIMES AND HAD TO GIVE IT GAS FOR IT TO START. TODAY SEPT. 7TH 2015 VEHICLE WOULD NOT START. HAD TO GET IT JUMPED AND GOING TO CALL DEALERSHIP TOMORROW TO GET THIS CHECKED OUT.
Power train, Sep 7, 2015
I HAVE THE V6 AUTOMATIC. THE TRANSMISSION HAS ALWAYS BEEN A LITTLE OFF AND I HAVE ADAPTED MY DRIVING STYLE TO COPE WITH THE HESITANT ACCELERATION AND THE CLUNKING/LURCHING WHEN WHEN ACCELERATING AND DECELERATING. THE FLORIDA TURNPIKE TRAFFIC HAS BEEN STOP AND GO SINCE THE SCHOOLS REOPENED TWO WEEKS EARLIER. SINCE I SPEND MORE TIME IN STOP AND GO TRAFFIC, THE TRANSMISSION NUMBER OF HESITATION AND LURCHING EVENTS HAVE SKYROCKETED. MOST RECENTLY THE VEHICLE LURCHES VIOLENTLY FORWARD WHEN ACCELERATING AND SLOWING DOWN AT APPROXIMATELY 10 MPH. THE SEVERITY OF THE LURCH HAS INCREASED AND THE LAST EVEN THREW MY HEAD FORWARD ENOUGH TO STRAIN MY NECK RESULTING IN SEVERAL DAYS OF SORENESS. THIS TRANSMISSION IS BEYOND QUIRKY AND IN MY OPINION POSES A THREAT TO VEHICLE OCCUPANTS AS WELL AS OTHER VEHICLES DIRECTLY IN FROM OF IT. THE VEHICLE IS AWAITING DIAGNOSTICS AT THE DEALERSHIP WHO ADVISED THEY ARE WAITING FOR A DECISION FROM CORPORATE WHETHER TO SERVICE THE TRANSMISSION OR REPLACE IT COMPLETELY. PREVIOUSLY THE PCM/TCM WERE FLASHED IN JUNE 24TH 2015 @ 3289 MILES. COMPLAINT HAS BEEN ADDRESSED TO CHRYSLER AS WELL.
Power train, Service brakes, Engine, Sep 5, 2015
TRANSMISSION STALLS ALOT AND IS VERY SLUGGISH , REALLY AFRAID TO LET MY SON RIDE IN THE JEEP BECAUSE IM SCARED WE WILL GET HIT BECAUSE YOU HAVE NO POWER TO GET OUT OF THE WAY. MY JEEP ALWAYS WOULD NOT START TODAY AND WHEN I TRIED CRANKING IT THE BRAKES FELT LIKE A ROCK AND COULD NOT BE DEPRESSED ,,, THAT COULD REALLY CAUSE A PROBLEM AND GET MYSELF AND OTHERS HURT IF THE BRAKES DID THAT WHILE DRIVING , THANK GOD I WAS NOT ON THE ROAD THIS ACCURED IN MY DRIVEWAY. SCARED TO REALLY DRIVE THIS JEEP BUT I PAY $940 A MONTH AND YOU WOULD THINK THIS THING WOULD RUN AND DRIVE AND BE SAFE BUT IM NOW WONDERING ABOUT THIS AND I HAVE ONLY HAD THIS JEEP SINCE JULY 20 15 AND IT ONLY HAS 1977 MILES ON IT.HOPE THIS INFO MAY HELP OTHERS.
Exterior lighting, Sep 4, 2015, fire
OWNER PULLED INTO REST STOP GOT OUT TO GO THE RESTROOM WHILE WIFE GOT THEIR 14 MONTH OLD AND 4 YEAR OLD OUT AND PUT THEM IN THE PASSENGER FRONT SEAT TO FEED THEM AT THIS TIME THE FONT PASSENGER DOOR WAS OPEN WITH THE UNDER DASH COURTESY LIGHT ILLUMINATED FOR ABOUT 10 TO 15 MINS APPROXIMATELY AS WHICH TIME THE DOOR WAS SHUT AND THE CAR PULLED CLOSER TO THE REST STOP AND THE OWNER GOT OUT AND HAD A SNACK LEAVING THE VEHICLE FOR APPROXIMATELY 30 MINS WHEN HE RETURNED AND OPENED THE DRIVER DOOR HE SAW SMOKE IN THE INTERIOR COMING FROM THE PASSENGER SIDE FLOOR BOARD AREA. HE OPENED THE PASSENGER SIDE DOOR AND OBSERVED A PILLOW AND A WOMENS PURSE LOCATED IN THE FLOOR BOARD WITH THE PILLOW SMOKING AND FALLING APART. HE PULLED THE FLOOR MAT OUT ON THE GROUND WITH THE PILLOW AND PURSE ON IT AT WHICH TIME THE PILLOW BURST INTO FLAMES. AFTER REMOVAL OF THE PILLOW WHICH WAS THE SOURCE OF THE SMOKE FIRE DAMAGE AND MELTING WAS NOTED TO THE AREA OF THE UNDER DASH COURTESY LIGHT ON THE PASSENGERS SIDE OF THE VEHICLE.
Power train, Engine, Sep 2, 2015
THE TRANSMISSION ISSUE HAS BEEN OCCURRING INTERMITTENTLY, BUT THE JEEP IN INOPERABLE WHEN THE TRANSMISSION FAILURE IS OCCURRING. THE TRANSMISSION HAS FAILED TO ENGAGE WHEN STARTING THE CAR OR WHEN THE AUTO START/STOP SEQUENCE OCCURS WHILE DRIVING. THE SCREENS POP UP ON DASH INCLUDING 4WD FAILURE, PARKING BRAKE FAILURE, AND SERVICE TRANSMISSION. I HAVE NOW BROUGHT THE JEEP IN 3 TIMES IN THE LAST MONTH WITH THE SAME UNRESOLVED TRANSMISSION ISSUE. ON THE FIRST OCCURRENCE, THE VEHICLE WAS TOWED INTO THE LOCAL DEALER, THE SECOND TIME I DROVE IT IN AFTER RESTARTING THE VEHICLE AND THE TCM WAS REPLACED. THE THIRD TIME, THE DEALER WAS UNABLE TO REPEAT THE ISSUE AND APPARENTLY THE CODES CLEARED. THE INTERESTING PART ABOUT THE THIRD TIME WAS THE FACT THAT UCONNECT SENT ME AN EMAIL WARNING ME OF THE ISSUE. I HAVE VERY LITTLE CONFIDENCE THAT THIS ISSUE WILL NOT REOCCUR. THE KEY TAKEAWAY OF THE ISSUE IS ONCE I RESTART THE VEHICLE SEVERAL TIMES THE TRANSMISSION EVENTUALLY ENGAGES AND THE VEHICLE IS DRIVE ABLE. THE TRANSMISSION LIGHT REMAINS ON, BUT WILL CLEAR SOMETIMES.
Other or unspecified, Sep 2, 2015
WE TOWED THE JEEP BEHIND OUR RV USING A ROADMASTER TOW BAR. AFTER HAVING TRAVELED 10 MILES AT APPROPRIATE HIGHWAY SPEEDS, WE SLOWED DOWN IN A CONSTRUCTION ZONE THAT REQUIRED ALL TRAFFIC TO CONTINUE IN THE FAR RIGHT LANE. THE NEW LANE CROSSED OVER THE EDGE OF THE HIGHWAY PAVEMENT ON TO THE RECESSED SKIRT OF THE SHOULDER, ABOUT A 2 INCH DROP. AT THAT TIME OUR RV BEGAN TO ROCK, ALERTING US TO THE POSSIBILITY THAT WE HAD BLOWN A TIRE. WHILE ASSESSING THE SITUATION WE SAW IN OUR REAR CAMERA THAT THE JEEP WAS ROCKING VIOLENTLY, WHICH WAS ALSO WITNESSED BY THE CHP OFFICER THAT FOLLOWED US TO SAFETY.THE TIRES WERE FINE, BUT THE JEEP'S VIOLENT ROCKING WAS ENOUGH TO SCATTER THE CONTENTS OF THE CAR. WE DETACHED THE JEEP WITH A GREAT DEAL OF DIFFICULTY AFTER THE AMOUNT OF TWISTING THAT OCCURRED DURING THE BOUNCING. THE CHECK ENGINE LIGHT WAS ALSO ACTIVATED. WE WERE ABLE TO DRIVE THE JEEP TO AN AREA THAT ALLOWED US TO RE-ATTACH THE TOW GEAR AND CONTINUE TO OUR DESTINATION.
Power train, Engine, Sep 2, 2015
THE POWERTRAIN IS FREQUENTLY UNRESPONSIVE AND THERE IS OFTEN A SIGNIFICANT LAG TIME BETWEEN PRESSING THE ACCELERATOR AND RECEIVING ANY RESPONSE FROM THE POWERTRAIN WHEN TRYING TO ACCELERATE FROM A FULL STOP. SOMETIMES THE VEHICLE RESPONDS IMMEDIATELY BUT OTHER TIMES IT FEELS AS IF IT CAN TAKE A FULL SECOND OR MORE FOR THE VEHICLE TO RESPOND. WHILE THIS IS NOT A BIG ISSUE WHEN ACCELERATING FROM A STOP LIGHT, THIS HAS BECOME A SIGNIFICANT ISSUE WHEN MAKING A LEFT TURN ACROSS ONCOMING TRAFFIC BECAUSE THE VEHICLE CANNOT BE COUNTED ON TO RESPOND AND BEGIN ACCELERATING IN A TIMELY MANNER. THE DEALERSHIP SERVICE HAS RESPONDED THAT PROBLEM MAY BE MY DRIVING OR MY INEXPERIENCE WITH THE ACTIVE ASSIST II TRANSMISSION, BUT MY PREVIOUS CAR WAS A HYBRID, I KNOW ABOUT ENGINES STOPPING AT SIGNALS. NEVERTHELESS, THE CAR STALLS LESS IF I DISABLE THE ACTIVE ASSIST EVERY TIME THE ENGINE STARTS, ALTHOUGH NOT COMPLETELY. THE DEALERSHIP SAID THEY REPROGRAMMED THE SYSTEM BUT THE PROBLEM STILL EXISTS.
Electrical system, Sep 2, 2015
THE REAR HATCH WON'T STAY CLOSED, CAN'T BE LOCKED. NO WAY TO KEEP HATCH CLOSED! MAYBE I COULD TAPE OUTSIDE OF HATCH? NOT TO SECURE!
Steering, Sep 1, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING TOWED BY A MOTOR HOME, THE FRONT END OF THE VEHICLE WOBBLED TO THE LEFT AND RIGHT. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,500.....UPDATED 10-13-15 *BF THE CONSUMER STATED THE DEALER WAS UNABLE TO MAKE THE ALIGNMENT CHANGE THAT MAY HAVE CORRECTED THE FAILURE. UPDATED 12/15/2015 *JS
Power train, Sep 1, 2015
CHECK ENGINE LIGHT CAME ON. TOOK TO THE DEALER AND TRANSMISSION NEEDED TO BE REPLACED. NEW TRANSMISSION ISN'T ANY BETTER THAN THE OLD ONE. DIDN'T LIKE THE OLD TRANSMISSION FROM WEEK ONE.
Power train, Aug 30, 2015
PURCHASED A BRAND NEW 2015 JEEP CHEROKEE FRIDAY AUGUST 28TH. ON AUGUST 30TH WITH LESS THAN 300 MILES ON IT MY JEEP CHEROKEE'S TRANSMISSION SEEMED TO FAIL GOING ABOUT 60 MILES AN HOUR ON THE HIGHWAY THE TRANSMISSION ABRUPTLY SLIPPED CAUSING THE VEHICLES RPMS TO SPIKE NEAR 4000 RPM. ALONG WITH AN ABRUPT LOSS OF SPEED. TRANSMISSION SERVICE LIGHT IMMEDIATELY ILLUMINATED. AFTER EXITING THE HIGHWAY AND COMING TO A STOP THE TRANSMISSION WAS MAKING A HORRIBLE BANGING NOISE WHILE TRYING TO SHIFT INTO FIRST GEAR. I WILL BE GOING TO A DEALERSHIP TOMORROW TO HAVE IT FIXED SINCE IT IS A SUNDAY. ONLY 300 MILES ON THE VEHICLE! I'M SCARED TO DRIVE IT.
Power train, Aug 28, 2015
THE POWERTRAIN IS FREQUENTLY UNRESPONSIVE AND THERE IS OFTEN A SIGNIFICANT LAG TIME BETWEEN PRESSING THE ACCELERATOR AND RECEIVING ANY RESPONSE FROM THE POWERTRAIN WHEN TRYING TO ACCELERATE FROM A FULL STOP. SOMETIMES THE VEHICLE RESPONDS IMMEDIATELY BUT OTHER TIMES IT FEELS AS IF IT CAN TAKE A FULL SECOND OR MORE FOR THE VEHICLE TO RESPOND. WHILE THIS IS NOT A BIG ISSUE WHEN ACCELERATING FROM A STOP LIGHT, THIS HAS BECOME A SIGNIFICANT ISSUE WHEN MAKING A LEFT TURN ACROSS ONCOMING TRAFFIC BECAUSE THE VEHICLE CANNOT BE COUNTED ON TO RESPOND AND BEGIN ACCELERATING IN A TIMELY MANNER. THE TRANSMISSION HAS BEEN REPLACED UNDER WARRANTY AND THE TRANSMISSION/POWERTRAIN SOFTWARE MODULE HAS BEEN "RE-FLASHED" UNDER RECALL BUT NEITHER REPAIR HAS FIXED THE RESPONSIVENESS ISSUE.
Power train, Electrical system, Aug 28, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS AND APPROACHING A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE ALSO FAILED TO ACCELERATE UP A HILL AT 60 MPH. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000. UPDATED 11/09/15*LJ THE CONSUMER STATED AT 5,000, THE ACCELERATOR PEDAL DID NOT RESPOND. ALSO, THE VEHICLE STALLED AT INTERSECTIONS. UPDATED 12/24/15. *JB
Steering, Suspension, Vehicle speed control, Aug 27, 2015, crash
I WAS DRIVING TO WORK ON A THURSDAY MORNING, THE SAME ROUTE I ALWAYS TAKE, I AM VERY FIMILAIR WITH THE RAOD AND TRAFFIC IN THIS AREA BECAUSE I HAVE BEEN DRIVING IT FOR THE LAST SEVEN YEARS STRAIGHT. WELL ON MY WAY, I GOT INTO A ACCIDENT, MY NEW JEEP HAS BEEN INTO THE SHOP A FEW TIMES FOR A RECALL, I HAVE ONLY HAD THE JEEP FOR 7 MONTHS AND HAVE HAD TO BRING IT IN 2 TIMES AND NOW A 3RD FOR AN AIRBAG DEPLOYMENT ISSUE. ANYWAY, I WAS DRIVING TO WORK AND MY JEEP DOES THIS THING WHERE IT FEELS LIKE IT SHUTS OFF WHEN I AM STOPPED AND TURNS BACK ON WHEN I BEGIN TO MOVE, I NOTICED IT WHEN I FIRST PURCHASED THE JEEP WHEN I BROUGHT IT IN TO THE DEALER, THEY TOLD ME IT IS SUPPOSE TO DO THAT BECAUSE OF THE FOUR WHEEL DRIVE, I SAID OK FINE I JUST WANTED TO MAKE SURE I WAS SAFE BECAUSE THAT IS ONE OF THE REASONS I PURCHASED THIS CAR. WELL ON THE WAY TO WORK, MY JEEP DID JUST THAT BUT LATELY IT IS DOING A JERKING MOVE WHEN IT STARTS TO ACCELARTE NOW, MAKING IT FEEL LIKE MY CAR IS JERKING AND ACCERATING ON ITS OWN WHICH RESULTED IN MY HITTING THE CAR IN FRONT OF ME. NOW THE JEEP WAS NOT GOING AT A FAST SPEED AT ALL, I AM VERY FAMILAIR WITH THE LOCATION SO I PAY ATTENTION TO DETAIL HERE. I FELT MY JEEP DO THE JERK MOVEMENT AND WITH MY ACCERATION I AM CERTAIN THIS IS WHAT CAUSED ME TO HIT THE CAR IN FRONT OF ME, I THINK THERE IS SOMETHING SERIOUSLY WRONG HERE AND THIS NEEDS TO BE ADDRESSED.
Power train, Other or unspecified, Aug 27, 2015
I BOUGHT THE CAR MID OCTOBER 2014 AND BEGAN NOTICING IT DID NOT SHIFT PROPERLY - WOULD "HANG UP" IN LOWER GEAR WHEN IT SHOULD SHIFT. TOOK IT TO THE DEALERSHIP (MILEAGE APRX 2,500) WHICH SAID IT WAS "THROWING CODES" SO THEY ADJUSTED THE TRANSMISSION. THIS STILL DID NOT CORRECT THE ISSUE SO I TOOK IT BACK AND THEY SAID THEY COULD FIND NOTHING WRONG BUT DID MAKE A MINOR ADJUSTMENT BUT THE PROBLEM CONTINUED TO GET WORSE. AT APRX 5,700 MILES THEY PUT A NEW TRANSMISSION IN THE VEHICLE (PROBABLY MAY 2015). IN JUNE, THE VEHICLE BEGAN TO FALTER WHEN IT WAS TRYING TO SHIFT AND WHILE DRIVING (HAPPENS AT ANY SPEED) AND, WHILE SITTING AT STOP LIGHTS IT WOULD SURGE FORWARD WITH MY FOOT ON THE BRAKE. THE DEALERSHIP HAS ADJUSTED IT TWICE SINCE THEN. THE DEALERSHIP HAS OFFERED TO SELL THE CAR AT AUCTION FOR ME AND JEEP WANTS TO SEND IN A "STAR REPAIR" TEAM TO WORK ON THE VEHICLE SOME MORE. I HAVE HAD THIS CAR ALREADY WORKED ON 5 TIMES AND NO ONE HAS A CLUE OF WHAT TO DO TO REPAIR IT. IT IS DANGEROUS IN THAT WHEN YOU PULL INTO TRAFFIC AND THE CAR FALTERS/STALLS OUT IT CAN CREATE A POTENTIAL WRECK OR WHEN IT THE ENGINE SURGES ON ITS OWN A RISK OF RUNNING INTO SOMETHING EXISTS. I DON'T THINK SELLING IT AT AUCTION JUST TO PASS THE PROBLEM ON TO SOMEONE ELSE OR "HANGING PARTS" ON IT IN HOPES THEY CAN FIX THE PROBLEM IS THE ANSWER. THE CAR NOW HAS 10,600 MILES ON IT; HAS NOT BEEN ABUSED AND STILL DOES NOT RUN PROPERLY OR SAFELY. I THINK THIS VEHICLE IS A LEMON AND BOTH JEEP AND THE DEALERSHIP DO NOT WANT TO TAKE RESPONSIBILITY FOR A FAULTY PRODUCT THAT IS DANGEROUS TO DRIVE
Vehicle speed control, Other or unspecified, Engine, Aug 27, 2015
CAR DOES NOT ACCELERATE WHEN PUSHING ON GAS, GETS STUCK IN GEAR AND THEN WHEN IT FINALLY FINS THE RIGHT GEAR THE WHOLE VEHICLE BUCKS. REPORTED THE PROBLEM IN JANUARY, WAS TOLD TO WAIT FOR THE RECALL UPDATE, WHICH DIDN'T HAPPEN UNTIL JUNE. HAVE BROUGHT THE VEHICLE IN 2 MORE TIMES FOR THE SAME PROBLEM. THIS PROBLEM HAS CAUSED ME TO ALMOST BE IN A NUMBER OR ACCIDENTS WHEN TRYING TO MERGE ON TO HIGHWAYS OR PASS SOMEONE ON THE HIGHWAY. IN ANOTHER INCIDENT MY SUNROOF EXPLODED FROM THE INSIDE OUT WHILE DRIVING ON THE HIGHWAY AND JEEP IS REFUSING TO COVER IT UNDER WARRANTY EVEN THOUGH NOTHING HIT THE VEHICLE AND THERE ARE OTHER REPORTS ONLINE OF THIS HAPPENING.
Engine, Aug 27, 2015
LEASED A 2015 JEEP CHEROKEE LATITUDE FEBRUARY 28, 2015. HAVE HAD MY VEHICLE AT THE DEALERSHIP TWICE PREVIOUSLY FOR RECALLS INCLUDING THE "TRANSMISSION RE-FLASH". HAVE NOTICED JERKY DOWNSHIFTING AND REVVING OF THE ENGINE UPON SLOWING DOWN. LAST WEEK ENGINE LIGHT CAME ON ALONG WITH WARNING THAT THE "STOP START" FEATURE WAS DISABLED AND UNAVAILABLE. TOOK INTO DEALERSHIP WHERE IT IS CURRENTLY AWAITING A REPLACEMENT OF THE TRANSMISSION. VERY DISAPPOINTED IN THIS VEHICLE. CHRYSLER COULD HAVE HIT A HOME RUN, BUT INSTEAD HAS A LEMON ON ITS HANDS.
Power train, Electrical system, Aug 26, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT ROLLED BACKWARDS. THE CONTACT ALSO STATED THAT, WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE FAILED TO ACCELERATE OVER 50 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,190.