2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints
1,787 reports, newest first.
Power train, Air bags, Engine, Jul 31, 2015
PURCHASED 2015 CHEROKEE IN JANUARY, 2015. FIRST RECALL IN FEB 2015. SOFTWARE UPDATE FOR TRANSMISSION AND RAPID RESPONSE TRANSMITTAL. SHIFTING PROBLEMS STARTED SHORTLY AFTER UPDATE. HESITATION FROM A STOP; DELAYED START AND THEN "TAKES OFF"; SURGING FORWARD WITHOUT FOOT ON GAS; SHIFTS UP WHEN COMING TO A STOP WITH FOOT ON BRAKE; CLUNKING NOISE STARTED AT 7000 MILES. TOOK IT IN FOR RECALLS ON AIRBAG AND RADIO SECURITY AND TOLD DEALER ABOUT TRANSMISSION ISSUES. WAS ORIGINALLY TOLD THEY WOULD HAVE JEEP FOR 2 HOURS. 7 HOURS LATER THEY CALLED TO TELL ME THEY DID SEVERAL SOFTWARE UPDATES (PTU, RDM, DTCM, PCM, BCM); WHEN I WENT TO PICK IT UP I ASKED FOR DETAILS ON EACH UPDATE. FRUSTRATED WHEN I WAS TOLD IT WOULD "TAKE SOME TIME FOR THE CAR TO LEARN MY DRIVING HABITS." I ASKED, "WHAT HAPPENS WHEN I AM TEACHING MY KIDS HOW TO DRIVE (TWINS THAT WILL BE DRIVING IN A MONTH)?" THE SERVICE TECH TOLD ME THAT "THE TRANSMISSION WOULD BE REALLY CONFUSED." I EXPRESSED MY CONCERN FOR SAFETY. TOLD HIM I NEVER KNOW WHEN IT IS GOING TO ACCELERATE ON ITS OWN OR HESITATE WITH A 5 SECOND OR LONGER DELAY. I ASKED HOW THAT COULD BE SAFE WHEN TEACHING KIDS HOW TO DRIVE. HE DIDN'T HAVE AN ANSWER. JUST SAID, "I UNDERSTAND YOUR CONCERN." I HAVE ONLY DRIVEN IT ABOUT 20 MILES SINCE THE UPDATES. NOW IT SHIFTS QUICKLY THROUGH THE FIRST 3 GEARS, STILL HESITATES, AND ROUGH SHIFTING. KEEPING DETAILED RECORDS NOW. I'VE HAD MY JEEP FOR 7 MONTHS (7000 MILES) WITH 3 ACTUAL RECALLS, AND 6 SOFTWARE UPDATES THAT WEREN'T RECALLS, JUST PERFORMED BASED ON MY COMPLAINTS. THE ISSUES WITH THIS TRANSMISSION ARE A SAFETY HAZARD, ESPECIALLY WHEN SITTING AT AN INTERSECTION WAITING TO MAKE A LEFT HAND TURN AND NEVER KNOWING HOW THE JEEP WILL RESPOND...THIS ISN'T SAFE FOR AN EXPERIENCED DRIVER. HOW CAN ANYONE SAFELY PUT A NEW DRIVER INTO A CAR THAT HAS THESE TYPES OF ISSUES?
Power train, Service brakes, Jul 31, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE WOULD NOT SHIFT OUT OF PARK. THE CONTACT STATED THAT THE BRAKE LIGHTS ILLUMINATED WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER AS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500.
Power train, Jul 31, 2015
THIS PROBLEMS IS INTERMITTENT WHEN PULLING OUT INTO TRAFFIC VEHICLE WILL MOVE BUT THEN HAS NO THROTTLE RESPONSE LEAVING YOU IN ATH OF INCOMING GOVERNMENT TRAFFIC GOOD 3 SECOND DELAY AND AS YOU CAN PUSH ACCELATOR DOWN AND NO RESPONSE THEN AFTER A DELAY RPM SHOOTS WAY UP AND BE VEHICLE BOLTS FORWARD. THIS HAS EVEN HAPPEN WHEN LEAVING PARKING SPOT THE TRAMS MISSION IS NOT CONSISTENT ON ITS SHIFTING. I'M GOING TO TAKE TO DEALER AGAIN BUT IF IT DOESN'T SHOW A CODE THEY WON'T DO ANYTHING. THE VEHICLE COULD RUN AND DRIVE GOOD FOR A MONTH THEN IT WILL HAVE PROBLEM AGAIN COULD HAPPEN ONCE OR EACH TIME YOU TAKE OFF THEN GOES AWAY AND DRIVES FINE AGAIN. IT IS USAGE WITH THE DELAY AND NO THROTTLE RESPONSE AND HARDY SHIFTING. NOT A GOOD FEELING WHEN TRAFFIC COMING AT YOU AND YOUR VEHICLE WON'T MOVE AND WHEN IT DOES YOU BOLT FORWARD.I HAVE CHECK OVER THE INTERNET AND THE ARE TONS OF COMPLAINTS WITH THIS VEHICLES TRANSMISSION AND SOFTWARE. PLEASE GET THIS PROBLEM FIX BEFORE SOMEONE GETS SERIOUSLY INJURED OR KILLED.
Suspension, Jul 30, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE FRONT END OF THE VEHICLE SHOOK WHILE ACCELERATING AT LOW SPEEDS. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER ALIGNED THE TIRES; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE DEALER ALSO TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100. MA 10/2 *CN
Power train, Electrical system, Service brakes, Jul 28, 2015
I HAVE OWNED THIS 2015 JEEP CHEROKEE SINCE DECEMBER 2014. THE TRANSMISSION HAD TO BE REPLACED @ 1890 MILES, CAR STOPPED DEAD TRYING TO PASS A TRUCK ON STEEP GRADE, OVERHEATED TRANSMISSION. THE POWER BRAKE MASTER BOOSTER HAD TO BE REPLACED TWICE, @ 2490 MILES AND 4920 MILES, NO BRAKES JUST CRASH INTO NEAREST CURB OR CAR, PART AND SYSTEM FAILURE. THE TRANSMISSION MOUNTS HAD TO BE REPLACED @ 2560 MILES, CAR HOWLING LIKE A BANCHEE, PARTS FAILURE. THE SOFTWARE HAD TO BE CHANGED 3 TIMES, "TRYING TO SOLVE FACTORY PROBLEM". WARNING LIGHTS FOR CHECK ENGINE AND BATTERY CAME ON AND CAR SHUTTERED AND CAME TO ABRUPT STOP, IN THE MIDDLE OF A DANGEROUS CURVE, WITH ALL SYSTEM SHUT DOWN COMPLETELY @ 4970 MILES, CURRENTLY INVESTIGATING CAUSE. THE CAR HAS BEEN WITH THE DEALER, IN TOTAL, MORE THAN 45 DAYS, CURRENTLY AT DEALER AGAIN. THIS CAR HAS LEFT ME IN LIFE THREATENING SITUATIONS 4 TIMES. IT APPEARS THAT WHEN ANY PREPROGRAMED LIMITS ARE REACHED, ALL SYSTEMS SHUT DOWN, BRAKES, STEERING, EVERYTHING. YOU ARE LEFT TOTALLY DEFENSELESS AND NOT ABLE TO CONTROL THE VEHICLE. THE JEEP HAS NO EMERGENCY BRAKE! THIS IS THE MOST UNRELIABLE AND DANGEROUS VEHICLE I HAVE EVER DRIVEN. I HAVE BEEN TOTALLY STRANDED AWAY FROM HOME TWICE, AND HAVE YET TO RECOVER OVER $1000.00 IN OUT OF POCKET EXPENSE, TRANSPORTATION, HOTEL, FOOD, AND CABS. THE DEALER CLOSED AT 2PM ON A SATURDAY, 280 MILES FROM HOME, SAID GOOD BY AND TOLD ME TO CONTACT CHRYSLER FOR ASSISTANCE, " IT WASN'T HIS RESPONSIBILITY". ALL 2014 AND 2015 JEEP CHEROKEE SHOULD BE RECALLED AND TAKEN OFF THE ROAD. THIS POORLY CONCEIVED AND ENGINEERED VEHICLE IS DANGEROUS AND WILL KILL MANY PEOPLE, IF IT ALREADY HAS NOT. THE CHRYSLER CORPORATION AND ITS DEALERS ARE KNOWINGLY SELLING A FAULTY AND DANGEROUS VEHICLE TO THE PUBLIC.
Power train, Engine, Jul 28, 2015
VEHICLE SPEEDS UP WHEN BRAKE IS APPLIED, DOWNSHIFTING IS JERKY AND UNEVEN. TRANSMISSION HAS BEEN REPLACED ONCE. SYMPTOMS ARE THE SAME.
Engine, Fuel/propulsion system, Jul 28, 2015
WHEN YOU LET OFF THE GAS IT SPEEDS UP AND TAKES A LITTLE TIME TO GET IT TO GO SLOWER!
Electrical system, Engine, Fuel/propulsion system, Jul 27, 2015
THE JEEP IS BAD AND EXACTLY ENGINE, ELECTRICAL, FUEL PROPULSION SYSTEM, AND ATHER THINGS,
Power train, Electrical system, Service brakes, Jul 27, 2015
I LEASED THE VEHICLE ON 6/17/15. WITHIN A WEEK THE SERVICE PARK BRAKE LIGHT CAME ON BRIEFLY. DEALERSHIP SAID IT WAS A FLUKE. A FEW DAYS LATER. BACK SENSOR BEEP WOULD NOT TURN OFF WHILE DRIVING. DEALERSHIP SAID IT WAS A FLUKE. A DAY LATER POWER LIFT GATE WOULDN'T WORK FOR A DAY. DEALERSHIP SAID IT WAS A FLUKE. WHEN I CALLED THE DEALERSHIP THE FIRST TIME THEY PROCEEDED TO TELL ME CAR WAS SOLD TO ME WITH A REPROGRAMMING AIRBAG RECALL SO I TOOK IN TO GET FIX & HAVE OTHER ITEMS LOOKED AT. THEY NEVER LOOKED AT OTHER ISSUES. A WEEK LATER SERVICE BRAKE LIGHT CAME BACK ON I TOOK IN IMMEDIATELY. AFTER 3 DAYS SITTING IN THE SHOP THEY SAID 25 CODES CAME UP & NOT SURE HOW TO FIX. AFTER A WEEK OF THEM HAVING THE CAR THEY SAID IT WAS FIXED. AFTER 10 HRS OF HAVING BACK THE TRANSMISSION LIGHT CAME ON. I TOOK BACK TO SERVICE & THE MGR SAID CAR IS UNSAFE AND WOULD REQUEST A NEW VEHICLE FOR ME THAT WOULD TAKE 6 WKS TO GET. HE ALSO TOLD ME THE DEALERSHIP THEY GOT MY VEHICLE FROM HAD ISSUES W/CAR AND NEVER SAID ANYTHING. IN THE WEEK I HAVEN'T HAD THE VEHICLE I'VE BEEN GIVEN 6 LOANER CARS. 1 OF WHICH BROKE DOWN WITH SERVICE PARK BRAKE & TRANSMISSION LIGHTS ON AND COULD NOT SHIFT. I HAVE DEMANDED CHRYSLER TO CANCEL MY LEASE AND RETURN MY FUNDS OWED...UPDATED 09/22/15 *BF THE CONSUMER STATED THE NCDS ARBITRATOR AND CHRYSLER AGREED TO RELEASE THE CONSUMER FROM THE LEASE. THE CONSUMER WOULD ALSO BE REIMBURSED. UPDATED 12/9/2015*JS UPDATED 12/21/15*JS
Vehicle speed control, Equipment adaptive/mobility, Jul 27, 2015
WITH THE CRUSE CONTROL ON AND SET AT 60MPG WHEN GOING DOWN A HILL IT PICKS UP SPEED TO OVER 70MPH. GOING UP HILL IT VARIES AS MUCH AS 4MPH. THE CRUSE CONTROL DOES NOT CONTROL THE SPEED AS IT SHOULD, VERY DANGEROUS!
Power train, Jul 27, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES. THE TECHNICIAN STATED THAT THE TRANSMISSION SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,277.
Power train, Jul 27, 2015
NEEDS A NEW TRANSMISSION. HAS BEEN HESITATING WHEN STARTING OUT AND PULLING AWAY WHEN BRAKES WERE APPLIED. SERVICE ENGINE LIGHT CAME ON TO NOTIFY US OF PROBLEM. DEALERSHIP ADVISED THAT IT WAS PART OF A RECALL, BUT WE NEVER RECEIVED NOTIFICATION OF THIS RECALL.
Power train, Jul 26, 2015
THE JEEP SHIFTS UNEXPECTEDLY ALL OF THE TIME. WHEN YOU USE THE BRAKE GOING DOWN A HILL THE TRANSMISSION SHIFTS AND THE RPMS SHOOT TO 5,000! THE TRANSMISSION SHIMMIES WHEN YOU ARE IN SECOND GEAR. I HAVE BEEN BACK TO THE DEALERSHIP SEVERAL TIMES TO HAVE IT FIXED BUT THEY SAY IT NEEDS AN UPDATE FROM JEEP FOR THE FLASH OR SOMETHING WITH A CHIP. THEY CAN'T GET IT TO SHIFT NORMALLY.
Power train, Vehicle speed control, Engine, Jul 26, 2015
THE CAR WILL ACCELERATE AND RAISE RPM'S (SOMETIMES INCREASES SPEED BY 1MPH) BY ITSELF AT 26MPH WHILE COASTING FROM 30MPH OR GREATER . I'M PRETTY SURE THE CAR IS DOWNSHIFTING AT THIS POINT, BUT NO CAR I HAVE DROVE WILL ACCELERATE WHILE NOT PRESSING THE GAS. WHEN THE CAR IS DOWNSHIFTING FROM ANY OTHER SPEED, I CAN FEEL THE DOWNSHIFT HOWEVER THE CAR DOES NOT ACCELERATE LIKE IT DOES AT 26MPH. ONLY AT 26MPH IT ACCELERATES AT THE DOWN SHIFT. SOMETIMES THE ACCELERATION IS GREATER THEN OTHER TIMES, BUT HAPPENS 95% OF THE TIME. I WAS TOLD THIS IS A CHARACTERISTIC OF THE CAR AND IT NEEDS TO LEARN HOW I DRIVE. WHICH MAKES NO SENSE BECAUSE IF THIS IS A CHARACTERISTIC OF A CAR, IT IS A VERY UNSAFE ONE. I FEEL THAT THIS IS A SAFETY ISSUE AS THE CAR IS ACCELERATING ON ITS OWN WHILE I'M EXPECTING IT TO DE-ACCELERATE. A SOFTWARE UPDATE WAS DONE ON MY CAR, BUT THE ISSUE WAS NOT FIXED.
Power train, Jul 23, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE ENTIRE INSTRUMENT PANEL ILLUMINATED. THE DIGITAL SPEEDOMETER READ 20 MPH AND THE SPEEDOMETER READING INDICATED 75 MPH WHEN DEPRESSING THE ACCELERATOR PEDAL HOWEVER THE VEHICLE HESITATED TO ACCELERATE. THE CONTACT WAS ABLE TO MERGE OVER TO THE EXIT AND COULD NOT ACCELERATE OVER THAN 10 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000. UPDATED 11/18/15*LJ UPDATED 12/06/2017*CN
Power train, Jul 23, 2015
SERVICE TRANSMISSION MESSAGE. HARD STEERING. 2000 RPM @ 30 MPH REPAIRED WITH SOFTWARE ON 07/18/15 SAME PROBLEM NEXT DAY CAR NOW NEEDS NEW TRANNY
Steering, Power train, Service brakes, Jul 21, 2015
AS I WAS DRIVING THE CAR NOTIFIED ME THAT MY 4WD WAS TEMPORARY SUSPENDED AND AFTER SOMETIME IT SHOWED SERVICE TRANSMISSION AND THE SERVICE LIGHT CAME ON AND MY STEERING WAS STUCK, IT WAS DIFFICULT TO CONTROL THE CAR BUT I MANAGED TO STOP THE CAR IN A REMOTE PLACE. AFTER I TRIED TO RESTART THE JEEP I COULD NOT RESTART IT AND THERE WAS NOT CRANKING NOISE AND I GOT 3 MESSAGES ON MY DASH. "SERVICE TRANSMISSION" "SERVICE PARK BRAKE" AND SVC 4WD. I HAVE HAD THE JEEP FOR LESS THAN A MONTH. IT JUST HAD 939 MILES ON IT.
Power train, Electrical system, Engine, Jul 20, 2015
6/19/2015: TRANSMISSION/ELECTRICAL ISSUE WHEN ATTEMPTING TO SHIFT THE VEHICLE INTO REVERSE IT WOULD SHIFT INTO NEUTRAL INSTEAD. HAD TO SHIFT TO PARK AND THEN BACK TO REVERSE BEFORE THE VEHICLE WENT INTO GEAR. THIS WAS THE FOURTH OCCURRENCE OF THIS ISSUE SINCE PURCHASE DATE. AIRBAG WARNING MESSAGE AND INDICATOR LIGHT TURNED ON WHEN SHIFTING FROM PARK TO REVERSE AND TO DRIVE. ELECTRONIC STABILITY CONTROL INDICATOR CAME ON REPEATEDLY WHILE DRIVING. 6/22/2015: TRANSMISSION/ELECTRICAL ISSUE VEHICLE WOULD NOT SHIFT FROM PARK TO REVERSE. AFTER SEVERAL MINUTES WAS ABLE TO PUT VEHICLE INTO PARK, AND EVENTUALLY POWERED VEHICLE OFF AND ON AND WAS THEN ABLE TO SHIFT FROM PARK TO REVERSE AND THEN DRIVE. AIRBAG WARNING MESSAGE AND INDICATOR LIGHT TURNED ON AND ELECTRONIC STABILITY CONTROL INDICATOR CAME ON. 6/23/2015: TRANSMISSION/ELECTRICAL FAILURE ODOMETER AT 800 MILES. WHILE DRIVING, THE VEHICLE SUDDENLY WENT OUT OF GEAR. CLIMBING A PARKING GARAGE RAMP THE VEHICLE STALLED, THE PARKING BRAKE TURNED ON, THE AIRBAG SERVICE MESSAGE AND INDICATOR TURNED ON, THE SERVICE ENGINE LIGHT CAME ON, THE WINDSHIELD WIPERS CAME ON, THE MEDIA CONSOLE AND BLUETOOTH CONNECTION FAILED. AFTER SEVERAL MINUTES OF ATTEMPTING TO SHIFT GEARS (COULD NOT GET THE VEHICLE INTO PARK, DRIVE, OR REVERSE, AND PARKING BRAKE KEPT ENGAGING), WAS FINALLY ABLE TO POWER THE VEHICLE OFF. ONCE THE VEHICLE WAS POWERED BACK ON, WAS ABLE TO SHIFT TO DRIVE, AND DROVE DIRECTLY TO THE DEALERSHIP. CHECK ENGINE LIGHT REMAINED ON AND ELECTRONIC STABILITY CONTROL INDICATOR CAME ON REPEATEDLY WHILE DRIVING. DELIVERED VEHICLE TO DEALERSHIP FOR INSPECTION AND REPAIR, AND AM AWAITING RESOLUTION AS OF 7/20/2015.
Vehicle speed control, Jul 20, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECENTLY PURCHASED THE VEHICLE AND WAS NOT INFORMED OF THE RECALLS PERTAINING TO THE VEHICLE. THE CONTACT CALLED TO INQUIRE ABOUT THE VEHICLE SPEED CONTROL RECALL ON HER VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/21/15*LJ UPDATED 11/30/2017*CN
Other or unspecified, Jul 17, 2015
THIS VEHICLE SHAKES BAD AT TAKE OFF FROM A STOP OR MAKING A LEFT OR RIGHT TURN TOOK IT NOW 4 TIME DEALER CAN'T FIX IT DON'T UNDER STAND WHAT'S WRONG! TOOK IT IN 7-15 2015 KEPT OVER NITE DEALER CALLED CHRYSLER TRY TO REPROGRAM THE BRAIN DID NOT WORK PICK IT UP NEXT DAY CALLED DEALER TOLD THEM IT STILLS SHAKES DEALER SAID THEY WILL CALL CHRYSLER AGAIN OK IT'S NOW 7-172015 STILL WAITING FOR PHONE CALL STILL DRIVING THE SHAKING BRAND NEW JEEP WILL TELL PEOPLE NOT TO BUY A JEEP!!! I WORKED FOR CHRYSLER 34 YEARS AGAIN WILL TELL PEOPLE NOT BUY THIS JEEP MAYBE BECAUSE OF THE TRANS
Engine, Jul 16, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE LOW OIL PRESSURE AND BATTERY WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT MENTIONED THAT THE VEHICLE WAS LOSING EXCESSIVE OIL AND CONSTANTLY NEEDED OIL TO BE ADDED. THE VEHICLE WAS THE TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,800.
Vehicle speed control, Jul 14, 2015
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT A LOW SPEED, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT APPLIED THE BRAKE PEDAL AND WAS ABLE TO STOP THE VEHICLE. THE FAILURE RECURRED SEVERAL TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING ON MULTIPLE OCCASIONS; HOWEVER, THE VEHICLE WAS NOT ABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,900. MA 10/6 UPDATED 11/16/2017*CN
Power train, Jul 13, 2015
I HAVE A 2015 JEEP CHEROKEE LATITUDE 4X4 V6 JUST DID THE RECALL UPDATE WITH A OIL CHANGE. I ALSO WAS ALMOST HIT FROM ONCOMING TRAFFIC. CAR WOULDNT GO AS I WAS TRYING TO MAKE A LEFT THRU TRAFFIC! I AM LUCKY THAT THE OTHER CAR DIDN'T HIT ME IT WAS WITHIN INCHES! IT ALSO SPEEDS UP AS I SLOW TO A STOP! THE TRANSMISSION LIGHTS AND THE A! COMES ON AFTER 4 UPDATES NOW IT SHIFTS BAD AND HAS BEEN THE THE SHOP FOR 2 WEEKS WITH NO IDEA WHAT THEY ARE GOING TO DO NEXT! THE MECHANIC AT THE DICK HANNAH DEALERSHIP IS ON VACATION NOW! THEY SAID THEY ARE WAITING ON PARTS THEY ORDERED EVEN THOUGH HE HAS NOT TOOK THE TRANSMISSION APART YET! I GET 2 DIFFERENT STORIES FROM THE DEALERSHIP AND JEEP! I THINK THIS CAR WILL HURT SOMEONE IF THEY DONT FIX THIS ISSUE! AT THIS POINT I DONT FEEL SAFE WITH MY FAMILY IN THIS " FUTURE ACCIDENT MAKER"! I SPENT WELL OVER 35,000 FOR THIS CAR!
Power train, Vehicle speed control, Jul 13, 2015
GOING DOWN HILL, THE CAR ACCELERATED 8 TO 12 MILES AN HOUR FASTER THAN THE CRUISE WAS SET FOR. CAR KEEPS ACCELERATING UNTIL YOU HIT THE BRAKE. DOES NOT HOLD THE SET CRUISE SPEED LIMIT. I BROUGHT IT TO THE DEALER AND AFTER 1 1/2 HOURS THEY TOLD ME MY CHEROKEE LIMITED WAS NOT EQUIPPED WITH AN ADAPTIVE CRUISE CONTROL WITH STOP AND GO. I WAS TOLD BY THE SERVICE WRITER I JUST HAVE TO HIT THE BRAKE UNTIL THE DECLINE IS OVER AND THEN HIT RESUME ON THE PANEL. I KNOW THIS IS INCORRECT SO IS THERE A FIX FOR THIS? WE ARE TAKING A LONG DRIVE TRIP TO PENNSYLVANIA AND I WILL NEED THE CRUISE TO ENJOY MY TRIP. THE CONSUMER STATED THE ISSUE WAS THE TRANSMISSION. UPDATED 10/15/15*JB
Other or unspecified, Jul 13, 2015
VEHICLE STARTED DISPLAYING MALFUNCTION INDICATOR LIGHT (MIL) & HAD ERROR CODES U0402 & U1424. DEALER WHERE I BOUGHT THE VEHICLE PERFORMED RECALL R01 - FLASH OF TCM & PCM (TOOK ABOUT 3 HOURS). IN JUNE, I RECEIVED NOTICE OF RECALL R05, WHICH I HAD PERFORMED & ALSO ADVISED DEALERSHIP OF MIL LIGHT ( SAME ERROR CODES U0402 &U1424). DEALER PERFORMED R05 SERVICE & CLEARED ERROR CODES & ADVISED I SHOULD HAVE NO FURTHER ISSUES. JULY 2, THE MIL & THE START/STOP ERROR LIGHT CAME ON. THIS WAS APPROXIMATELY 11, 800 MILES. THE LIGHTS WENT OFF AFTER MULTIPLE DRIVE CYCLES OVER 4 DAYS, BUT CAME BACK ON MONDAY. I CALLED A LOCAL JEEP DEALERSHIP & GOT AN APPOINTMENT FOR SATURDAY, 7/11/15. BETWEEN MONDAY & THE APPOINTMENT, THE MIL & START/STOP ERROR LIGHTS WENT OFF AND CAME BACK ON AFTER MULTIPLE DRIVE CYCLES. THIS HAPPENED 5 TIMES BETWEEN 7/2 & 7/11. EACH TIME, THE ERROR CODES WERE U0402 AND U1424. THE DEALER COULD NOT SEE THAT THE TCM & PCM FLASHES HAD BEEN DONE, SO THEY WERE DONE AGAIN (ALMOST 3 HOURS TO COMPLETE). I WAS ADVISED THIS SHOULD RESOLVE THE ISSUE. SEVERAL DRIVE CYCLES & 2 DAYS LATER, THE SAME 2 LIGHTS ARE BACK ON WITH THE SAME 2 ERROR CODES & I HAVE TO TAKE IT BACK FOR THE 4TH TIME FOR THE SAME MALFUNCTION ERROR CODES. SINCE THIS IS TRANSMISSION-RELATED, I HAVE CONCERNS ABOUT THE SAFETY OF MY VEHICLE AT THIS POINT.