2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints
1,787 reports, newest first.
Electrical system, Air bags, Service brakes, May 29, 2024
Jeep has never been in accident properly and regularly maintained when driving on freeway all of the sudden out of nowhere service airbag system and service park brake pop up I was fearful for my life when getting home not knowing if airbags will work heaven forbid I get in car accident or car may roll over onto street because park brake is not working I went to dealership and asked what's wrong with viechole did manufacturer put in faulty airbags or installed broken brake they refused to tell me what the issue is unless I pay them over $500 just to know what's wrong with car I told them car was never in accident properly maintenanced the problem has to be with manufacturer they said unless I pay $500 they will not tell me what's wrong with the jeep please investigate jeep for failed car parts.
Service brakes, Engine, May 18, 2024
Vehicle alerts to ‘service parking brake’ and engages parking parking brake without warning. Shifter has gotten stuck in N, unable to shift out for some time. Shifting in secondary incident resulted in a clunking when shifted to Drive as well as vehicle deceleration after driving for one minute. Safety is affected for all as the vehicle coasts to a stop in traffic. Towing to repair shop required twice, where no issue was found by service technicians either time.
Power train, May 17, 2024
i had the "Service 4WD" light come on in my vehicle. Being concerned, I started researching what it could be. While looking into the issues I found that a lot of Jeep customers (all different models) are having PTU failures. Of course the diagnosis came back that I needed to replace the PTU. My concern is that from what I have read, the vehicle could just stop going into gear. How is it that other vehicles of the year and model are covered but mine is not. I've worked in the automotive industry for years and I understand production dates and all that, but if they are having so many issues why are any vehicle not covered? It seems to me that they know there is a major problem and not addressing it across the board. I have contacted Jeep and was explained all the things that are no longer covered on my vehicle, but nothing about the issue I am having, other than "Uh Yeah, that's not covered". It has soured my opinion of owning a Jeep. This is my 2nd Jeep, I also have an 06 Commander, which I am having to replace the engine in. At this point I think maybe I should just forget owning any Jeep vehicles because they don't stand behind their vehicles.
Power train, May 15, 2024
PTU transfer case issues. Hard drop/ jolt while driving causing issues. Saw other recalls for same issues for other Jeep cherokees of same year.
Engine, May 13, 2024
The contact owns a 2015 Jeep Cherokee. The contact stated that the vehicle was taken to an independent mechanic for regular maintenance; however, the contact was informed that the oil filter housing was leaking. The vehicle was not repaired. The contact discovered an unknown recall campaign; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,250.
Power train, May 10, 2024
The contact owns a 2015 Jeep Cherokee. The contact stated while the vehicle was parked, she noticed fluid leaking underneath the rear end of the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the rear differential had fractured internally and needed to be replaced. The vehicle was repaired. Additionally, the contact stated while driving 45-50 MPH, the vehicle experienced hard shifting. There was no warning light illuminated. The vehicle was taken back to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) needed to be replaced; however, the part to repair the vehicle was not available. The vehicle was taken back to the residence. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 115,000.
Air bags, May 6, 2024, crash
The contact owned a 2015 Jeep Cherokee. While the contact's husband was driving at unknown speeds, the husband accidentally stepped on the accelerator pedal and the front bumper crashed into a brick wall that was in front of the contact's air conditioning unit. The air bags did not deploy. The contact's husband sustained cuts, bruises, and neck injuries. The vehicle was towed to a collision shop. The vehicle was destroyed. There was a police report filed. The manufacturer was made aware of the failure and a case was opened. The contact stated that the manufacturer's representative pulled the data recorder from the vehicle and an assessment was made of the data from the crash. The failure mileage was approximately 111,000.
Electrical system, May 1, 2024
Service Shifter Error comes on and off consistently -- dealer said that this error is known and common and has been going on for many many years. There is no "fix" to the problem and replacing the entire console is the only way to try to remediate the problem but this often does not work. It is incredibly expensive to concerning.
Power train, Electrical system, Apr 27, 2024
I have had this shifter on my car changed and serviced 4 times and I still have an issue. The car keeps saying service shifter everytime I reverse. Barking brake module needed to be replaced. Car roof was leaking causing major damage to my car. I have all paperwork of services. Jeep tells me that because my car is not under warranty they can not assist me. I spent about 5k on fixing this car alone not including payments. I took this car to who jeep referred I also took it to the dealership I brought it from and same issue until this day. I gave up!!!!
Engine, Apr 26, 2024, crash
The contact owned a 2015 Jeep Grand Cherokee. The contact stated while parked, the vehicle suddenly jumped into gear crashing into the rear of the vehicle in front. The vehicle was taken to a dealer but was not diagnosed. The contact stated shortly after the crash while driving at approximately 70 MPH, the instrument panel flashed and the vehicle stalled. As a result, the vehicle crashed into a parked vehicle. The vehicle was deemed destroyed. A police report was filed. No injuries were reported. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.
Electrical system, Service brakes, Apr 25, 2024
The Electronic Parking Brake has malfunctioned because water has leaked into the liftgate. Jeep is replacing the power liftgate module because if water leaks into the car, this could cause a fire if the water reaches the module. Water is in my car and has destroyed the e-brake system causing it to go on and off unexpectedly and now I can't drive the car. According to an ODI Resume, "On May 11, 2016, the manufacturer released a Technical Service Bulleting (ODI #10191415, FCA #08-060-16) that instructs dealers on replacing the EPB module and inspecting the electrical connector for corrosion if a customer describes having the EPB not releasing." Jeep is willing to replace the Power Liftgate Module - Recall 49A - but not the EPB for the exact same reason. The dealer agrees with my assessment, but without Chrysler willing to cover the cost, they are not able to replace the EPB system for free and want to charge me $1000. Several lights are going off on the dashboard - Service Park Brake, the Brake light and now the Stop/Start function is disabled.
Other or unspecified, Apr 23, 2024
Liftgate sometimes works and sometimes does not, having to "reset" defective liftgate by pulling fuse and disconnecting battery and let set overnight
Parking brake, Electrical system, Structure, Apr 11, 2024
The contact owns a 2015 Jeep Cherokee. The contact stated that upon starting the vehicle, the parking brake error message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that there was a crack on the vehicle near the lift gate and water had entered the spare tire compartment. The dealer diagnosed the vehicle and determined that the wiring harness and module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The failure mileage was approximately 128,000.
Service brakes, Apr 9, 2024
The electronic parking brake (EPB) is an issue. Water has seeped into the module which has rendered it inoperable; it needs to be replaced.
Power train, Apr 2, 2024
The contact owns a 2015 Jeep Cherokee. The contact stated while driving at approximately 50 MPH, the message "Unable to Use 4x4 At This Time” was displayed. The vehicle was taken to the dealer where it was diagnosed that the rear end needed to be replaced because it was a sealed unit. The dealer stated that the parts were not yet available and were currently on backorder for a year. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
Power train, Engine, Mar 28, 2024
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 30-35 MPH uphill, the accelerator pedal was depressed, but the vehicle failed to respond. The check engine warning light was illuminated. The contact was able to pull into a driveway. The contact stated that while shifting into reverse(R), the rearview camera engaged; however, the vehicle failed to respond, and the electric parking brake engaged independently. The contact stated that he disengaged the electric parking brake and shifted into drive(D); however, the failure recurred, and the parking brake engaged independently. The vehicle was towed to an independent mechanic, where it was diagnosed that the Power Transfer Unit Input Splines were fractured and needed to be replaced. The mechanic related the failure to NHTSA Campaign Number: 16V529000 (Power Train). The vehicle was not repaired. An unknown dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 110,000.
Power train, Other or unspecified, Mar 25, 2024
Transfer case recall. 2015 not included. Vehicle has 65,000 miles, looks new, no trailer hitch. First detected [XXX]. Still no part available, Jeep US not helpful, apparently "expedited " part three times. Clearly a manufacturer defect on all vehicles affected and should be covered. Jeep should pay for the part at this point and provide a vehicle while I am waiting, over two months since I was told to replace the part still no results. Car cannot be driven. Brakes can fail with this malfunctioning transfer case. Goss Dodge South Burlington VT has been very good it is out of their hands waiting for the part as well. Clearly it is a huge issue on these vehicles if the part is still not available. No warning signs, just got a "noise" in the front end. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power train, Mar 21, 2024
I went to muffler man hearing a noise in the undercarriage and they found it to be in the powertrain area when I'm driving it, it sounds like the wheel spinning is missing skipping some of the teeth. When it happened I was in a left turn lane waiting to turn when I finally turned it sounded kinda like a pop noise then it started making grinding noise.
Power train, Mar 12, 2024
•What component or system failed or malfunctioned, and is it available for inspection upon request? A. The drive train PTU and it is available for inspection upon request. •How was your safety or the safety of others put at risk? A. According to FCA this problem could cause an accident as I could lose all power while driving if it fails completely while in motion and I have not been able to use my 4WD drive reliably when needed. •Has the problem been reproduced or confirmed by a dealer or independent service center? A. The problem is a known issue by FCA. At Safford Chrysler Jeep Dodge of Warrenton the service writer told me that my vehicle was not throwing out the right code for the work to be covered by warranty, however now Chrysler is saying that because my code C14A7-97 does not align with the codes under this "warranty" they will not cover this replacement. The codes that are under this warranty are P1720-00 and P215C-00. Chrysler is aware that this part is faulty and should be held responsible for fixing this as it could be deadly. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A. Yes, I took my vehicle to Safford Chrysler Jeep Dodge of Warrenton on [XXX] to have a problem with the service 4x4 dash light continuously coming on diagnosed and repaired. •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A. Yes, the Service 4x4 MIL light started coming on almost daily. I first noticed the problem about 3 years after purchasing the vehicle and mentioned it to the dealer and they applied the [XXX] software patch. This did not fix the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Structure, Mar 11, 2024
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Electrical system, Structure, Mar 7, 2024
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Electrical system, Structure, Mar 4, 2024
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the electronic liftgate door failed to open as needed. The failure mileage was 76,000. Parts distribution disconnect.
Power train, Mar 1, 2024
We were informed by our dealership, Kaiser Bros in Muncy PA (Jeff Lee; Service Advisor) that our power transfer unit is faulty in our 2015 Jeep Latitude which doesn't even have 100,000 miles on it. There are metal flakes in the power transfer units fluid, this could cause an accident as I could lose all power while driving. I initially reached out to Chrysler Jeep on 2/28/23 and was told that there was an extended warranty on this part JX1 until 2030 and to take it to the dealership to be fixed. The person at Chrysler did not ask for a code of any sort, however now Chrysler is saying that because my code C14A7-97 does not align with the codes under this "warranty" they will not cover this to be replaced. The codes that are under this warranty are P1720-00 and P215C-00. Chrysler is aware that this part is faulty and should be held responsible for fixing this as it could be deadly. Schenice, at Chrysler Jeep informed today there was a "warranty" for this specific code but that it expired on January 22nd 2023, we were never made aware of this or it would have been fixed as I have children I drive around with. Something that could be deadly should never have an expiration date on the warranty. We take our vehicle to Kaiser Bros. for all repairs and maintenance and this was never once brought to our attention.
Electrical system, Structure, Feb 29, 2024
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Electrical system, Engine, Fuel/propulsion system, Feb 22, 2024
We own and lease mostly Chrysler /Jeep products in our family. We currently have a Wrangler, Pacifica, Jeep Cherokee. Our 2015 Jeep Cherokee has shut down completely while driving 4 times. The first time this happened was a year ago and we thought it was a fluke. Recently it has happened 3 times so there is clearly an issue with this 2015 Jeep Cherokee and it is unsafe to drive until this matter is completely fixed or the car is replaced. We are fortunate that an accident did not occur during any of these times however the last incident came very close. Very frightening !! The vehicle is currently at Rockland Jeep Dealer and I am attaching the estimate we received which is over 5,000.00. We have replaced the battery, changed the oil and have been without this vehicle for almost 2 months. We are hoping that Chrysler will pick up this expense since there were many recalls regarding this matter.