2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints
1,787 reports, newest first.
Electrical system, Engine, Feb 20, 2015
AFTER SITTING AT THE DEALERSHIP FOR THE MOST PART OF MY DAY, I LEFT WITH THE SAME PROBLEM AS I CAME TO GET FIXED. HOWEVER, IN ADDITION TO MY RADIO NOT FUNCTIONING; WHICH WAS SUPPOSED TO BE FIXED AFTER THIS MY SECOND UPGRADE IN 2 WEEKS, THERE WAS THE ADDITIONAL MATTER OF MY ENGINE LIGHT COMING ON AS I LEFT THE DEALERSHIP FROM HAVING MY RADIO 'FIXED'. SO I FIND MYSELF BACK AT THE DEALERSHIP TODAY FOR MY RADIO THAT WAS NOT FIXED THE YESTERDAY AND MY ENGINE LIGHT THAT CAME ON AFTER LEAVING THEM THE DAY BEFORE. WHEN I SPOKE TO THE SERVICE MANAGER, HE SAID THE RADIO IS GETTING ANOTHER UPDATE; APPARENTLY THE UPDATE YESTERDAY AND LAST WEEK WASN'T ENOUGH. ALSO, NOW I NEED THIS DETRIMENTAL ENGINE PART THAT MYSTERIOUSLY WENT BAD OVER NIGHT. HE SAID THEY DON'T HAVE THE PART AND I WILL HAVE TO DRIVE MY CAR WITH THE ENGINE LIGHT ON UNTIL THE PART COMES IN. I INFORMED HIM HOW UNCOMFORTABLE I AM WITH THAT SUGGESTION SINCE MY FIRST VISIT WAS FOR THE RADIO AND THE CAR ACCELERATING BY ITSELF OUT OF NOWHERE. CURRENTLY, I AM IN PRAYER HOPING THE HUMANITY SETS IN AND THEY DON'T SEND ME ON MY WAY IN A VEHICLE THAT IS NOT SAFE TO DRIVE. PRAY FOR ME. *TR
Engine, Feb 14, 2015
WHILE MY WIFE WAS DRIVING TODAY SHE NOTICED WHEN TRYING TO FIND A PARKING SPOT, THE ENGINE SPEED INCREASED WITHOUT FOOT ON GAS PEDAL, SHE HAD TO HARD BRAKE TO GET VEHICLE TO STOP. I TOOK IT OUT TONIGHT AND AS I WAS IN CITY TRAFFIC THE JEEP WOULD RACE UP TO 2000 RPMS WHEN FOOT WAS ON THE BRAKE. I HAD TO PRESS ON BRAKE HARDER THAN NORMAL TO GET THE VEHICLE TO NOT HIT THE CAR IN FRONT OF ME. CALLED DEALERSHIP TO REPORT PROBLEM. AT THIS POINT I AM SCARED FOR ANYONE IN MY FAMILY TO DRIVE THE VEHICLE. THE SAME THING HAPPENED AT LEAST 4 TIMES ON THE WAY HOME. *TR
Air bags, Feb 9, 2015
TL*THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE CONTACT VEERED THE VEHICLE TO THE RIGHT TO AVOID ANOTHER VEHICLE AND THE AIRBAGS DEPLOYED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE AIR BAGS FUNCTIONED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 15V041000 (AIR BAGS) HOWEVER, THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 3,100.
Power train, Electrical system, Feb 9, 2015
IT APPEARS I'VE GOTTEN THE TRANSMISSION BUG THAT SEEMS TO BE GOING AROUND. ONE MONTH OLD 2015 TRAILHAWK V6 AUTOMATIC WITH 738 MILES ON IT. STARTED THE CAR(2-7-2015) AND NOTIFICATION CAME ON DASHBOARD THAT READ, "SERVICE TRANSMISSION," "4WD DEACTIVATED," "REMOTE START DEACTIVATED,' "AND PUT CAR INTO PARK THEN SHIFT TO DESIRED GEAR." I MANAGED TO GET THE JEEP ROLLING AND DROVE DIRECTLY TO DEALERSHIP. I TALKED TO THE SERVICE REP THIS MORNING(2-9-2015), AND BEFORE HE COULD SAY ANYTHING, I TOLD HIM IT WAS THE TCM. HE ACTUALLY LAUGHED BECAUSE I KNEW EVERY PROBLEM. I GUESS BEST CASE SCENARIO IS THAT THE RESET WORKS. IF NOT I'M SURE THERE WILL BE A TCM REPLACEMENT. WORST CASE SCENARIO IS THE TRANSMISSION NEEDS TO BE REPLACED, AND AT THAT POINT, THEY CAN KEEP IT. *TR
Power train, Vehicle speed control, Feb 6, 2015
I BOUGHT MY JEEP ONE MONTH AGO. RECENTLY I NOTICED THAT ENGINE REVS UP AND ACCELERATES BY ITSELF AS I AM TRYING TO STOP. I HAVE TO CONTROL THIS BY PRESSING THE BREAK A LITTLE HARDER. I AM AFRAID I WILL REAR END ANOTHER CAR. I HAD NO IDEA THIS PROBLEM WAS SO COMMON. NOW I WISH I HADN'T PURCHASED THIS VEHICLE. *JS
Steering, Electrical system, Vehicle speed control, Feb 5, 2015
MY VEHICLE INSTANTANEOUSLY PICKED UP SPEED WHILE I WAS COMING TO A STOP; MY FOOT WAS NOT ON THE GAS PEDAL. A QUICK JERKING MOTION OF THE STEERING WHEEL HAPPENED QUICKLY WITH THE ACCELERATION. THIS CAUSED ME TO PRESS MUCH HARDER ON MY BRAKES TO STOP MY VEHICLE FROM HITTING A CAR IN FRONT OF ME. THIS IS A DANGEROUS AND VERY SCARY PROBLEM AND I AM GRATEFUL TO NOT HAVE CAUSED HARM TO ANYONE. MY GAS CONSUMPTION VARIES BECAUSE OF THE REQUIRED PEDAL PRESSURE SOMETIMES NEEDED TO ACCELERATE SINCE THE GEARS SEEM NOT TO SWITCH OVER AS THEY SHOULD. ALSO, MY RADIO HAS BEEN BLACKING OUT, TURNING OFF AND ON, AND FAILING TO WORK AT ALL. HAVE AN APPOINTMENT WITH THE DEALER TOMORROW FOR WHAT WAS EXPLAINED TO ME AS A NEEDED "SOFTWARE UPDATE." THIS IS A NEW TRUCK. MY JEEP HAS NOT YET MADE IT TO THE REQUIRED MILES FOR ITS FIRST OIL CHANGE. (SIGH). *TR
Power train, Equipment adaptive/mobility, Engine, Feb 5, 2015
2015 CHEROKEE LATITUDE 4 CYL. HAVE HAD VEHICLE FOR 2 MONTHS, DURING THIS TIME THE TRANSMISSION HAS HAD A MIND OF ITS OWN. ACCELERATING DURING BRAKING, WHICH IN AND OF ITSELF IS EXTREMELY DANGEROUS AS IT HAS HAPPENED WHILE SLOWING TO MAKE A TURN, IF YOU NEED TO TURN AT 10 MPH AND THE CAR ACCELERATES PAST 25 YOU ARE LOOKING AT AN ACCIDENT WAITING TO HAPPEN. LAG IN DOWNSHIFT WHILE TRYING TO ACCELERATE, LOUD UN EXPLAINED CLUNK WHILE PLACING INTO PARK, NUMEROUS ENGINE WARNING LIGHT ACTIVATIONS. CALLED LOCAL DEALER AND WAS INFORMED THAT I NEEDED TO WAIT A FEW DAYS TO SEE IF WARNING LIGHT RESETS ITSELF BEFORE BRINGING IN. THE TRANSMISSION NEVER SEEMS TO ACTUALLY SHIFT INTO 9TH GEAR, WHICH INTURN HAMPERS THE FWY MILEAGE CLAIMS ASSOCIATED WITH THIS VEHICLE. IVE NOTICED THE TRANSMISSION TEMPERATURE EXCEED 240 DEGREES ON NUMEROUS TIMES, THIS CANNOT BE GOOD. I WILL BE TAKING VEHICLE TO DEALER, HOPEFULLY IN AN EFFORT TO GET THIS RESOLVED. WITH ALL OF THE REVIEWS AND PROBLEM, WILL IT TAKE AN UNFORTUNATE FATALITY FOR CHRYSLER TO ACTUALLY RESOLVE THIS, AS IN THE CASE OF THE TOYOTA ACCELERATION PROBLEMS? *TR
Power train, Feb 3, 2015
TRANSMISSION DOWN SHIFTS ON DOWNHILL AT TIMES. RPM INCREASES AND VEHICLE SPEEDS UP BEFORE COMPLETING THE DOWN SHIFT. THE TRANS. SHOULD NOT BE DOWN SHIFTING ON ITS OWN IN THIS SITUATION. THIS WILL BE DANGEROUS IN SNOWY CONDITIONS, AS THE SHIFT IS UNEXPECTED. THE TRANS. IS INCONSISTENT ON LEVEL DRIVING. SOMETIMES IT PICKS GEAR 7, OTHER TIMES IT PICKS GEAR 8. THIS AFFECTS GAS MILEAGE AND CANNOT BE OVER RIDDEN BY USING THE MANUAL SHIFT MODE. I AM AT THE MERCY OF THE TRANSMISSION. THE MANUAL SHIFT OVERRIDE IS VIRTUALLY USELESS. I CANNOT OVERRIDE THE GEAR SELECTED. THE INDICATOR SHOW ONLY SHOWS THE SHIFTER ACTIONS. I DOES NOT INDICATE THE GEAR YOU ARE ACTUALLY IN. THE TRANS. DOES NOT RESPOND TO MANUAL SHIFTING PREFERENCES. IT WILL BE DANGEROUS IN WINTER WEATHER WHEN YOU CANNOT DEPEND ON A MANUAL DOWNSHIFT TO MAINTAIN CONTROL OF THE VEHICLE. I AM USED TO OTHER MANUFACTURERS TRANSMISSIONS THAT LOCK IN AND HOLD THE MANUAL GEAR SELECTED. I SUSPECT THAT THERE WILL BE CHEROKEE ACCIDENTS IN WINTER WEATHER DUE TO LOSS OF CONTROL, BECAUSE THE TRANSMISSION EITHER HAS A MIND OF ITS OWN WHICH IS INCONSISTENT, OR BECAUSE MANUAL TRANSMISSION CONTROL IS INEFFECTIVE, AND NONRESPONSIVE. *TR
Power train, Feb 2, 2015
WHEN IDLING AFTER A 20 MINUTE DRIVE, THE "SERVICE TRANSMISSION" WARNING AND THE "CHECK ENGINE LAMP" CAME ON AND WOULDN'T TURN OFF. I MANAGED TO DRIVE SLOWLY HOME - IT WAS ABOUT 20F AND SNOWING - IN A DESERTED AREA. VERY BAD SITUATION. *TR
Power train, Vehicle speed control, Engine, Feb 2, 2015
CAR LUNGES FORWARD WHEN DECELERATING. NEED TO PRESS HARD ON BRAKE TO CONTROL SPEED. *TR
Power train, Feb 2, 2015
CAR HAS ROUGH GEAR CHANGES WHEN DECELERATING. *TR
Power train, Feb 2, 2015
THIS 2015 JEEP CHEROKEE LIMITED, WITH V6 ENGINE AND 9 SPEED AUTOMATIC TRANSMISSION, OPERATED SMOOTHLY FOR 750 MILES, BUT THEN SUDDENLY THE TRANSMISSION BEGAN TO DOWNSHIFT VERY ROUGHLY WHEN COASTING TO A STOP OR BRAKING TO A STOP. THE PROBLEM APPEARS TO BE WITH THE SHIFTS BELOW FIFTH GEAR. WHEN COASTING, AS THE DOWNSHIFT TO EITHER 4TH OR 3RD GEAR OCCURS, THE ENGINE REVS AND THE CAR ACTUALLY ACCELERATES BRIEFLY (FOR 1 OR 2 SECONDS) ON ITS OWN. IN HEAVY TRAFFIC, THAT MAKES QUICKLY APPLYING THE BRAKES MANDATORY TO AVOID GETTING TOO CLOSE TO (OR HITTING) THE CAR IN FRONT OF YOU AS THE VEHICLE ACCELERATES. *TR
Power train, Vehicle speed control, Jan 30, 2015
THE CHECK ENGINE LIGHT GOES ON AND THE CAR DOES NOT DOWNSHIFT PROPERLY. THE ENGINE REVS UP OVER 2500 RPMS AND THE VEHICLE ACCELERATES ON ITS OWN WHEN APPLYING THE BRAKES AND TRYING TO SLOW DOWN. (LAST NIGHT THE CAR REVVED UP TO 3200 RPMS WHEN COMING TO A STOP.) *TR
Power train, Engine, Jan 28, 2015
WHEN DRIVING THE VEHICLE, DASH LIGHTS WOULD FLASH AND CHECK ENGINE LIGHT WOULD COME ON. MESSAGES WOULD STATE THE THERE WAS A FAILURE WITH THE START/STOP OR 4X4 OR TRANSMISSION. VEHICLE WOULD NOT ENGAGE ANY GEARS, D (DRIVE) INDICATE WOULD BE FLASHING, AND I COULD ONLY REV THE ENGINE. VEHICLE WOULD NOT ADVANCE AND WOULD NOT ENGAGE ANY GEARS. HAD TO SHUT OFF ENGINE AND TURN IT BACK ON SEVERAL TIMES TO GET THE TRANSMISSION TO ENGAGE. CHECK ENGINE LIGHT IS STILL ON. TAKEN IN FOR SERVICE FOUR TIMES NOW, UPDATE FIRMWARE, REPLACE PCM, AND NOW THEY ARE GOING TO REPLACE THE WIRING HARNESS. VEHICLE PURCHASED ON 12/31 AND HAS BEEN IN FOR SERVICE WITH MAJOR FAILURES WITH THE TRANSMISSION SINCE 1/13/2015. *TR
Power train, Jan 22, 2015
2015 JEEP CHEROKEE LATITUDE. WHEN COMING TO A STOP, AT ABOUT 25 MPH, THE TACHOMETER READS 1250 RPM THEN THE TRANSMISSION DROPS OUT OF GEAR WHICH MAKES THE VEHICLE SPEED UP, MAKING ME BRAKE HARDER, THEN THE TRANSMISSION DOWNSHIFTS AND THE ENGINE REVS UP TO 2000 RPM MAKING THE CAR LURCH FORWARD. THIS IS DANGEROUS AND HAS MADE ME FEEL LIKE I MAY REAR END A CAR ON SEVERAL OCCASIONS. *TR
Electrical system, Jan 22, 2015, fire
TL*THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 70 MPH, THE CONTACT STATED THEY LOOKED OUT THE FRONT PASSENGER SIDE WINDOW AND SAW A GLOW COMING FROM UNDER THE VEHICLE AS THE PARKING BRAKE LIGHT AND ALL DASH LIGHTS ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER SAFELY AND EXITED THE VEHICLE. THE CONTACT MENTIONED THAT FLAMES WERE EMITTING FROM THE ENGINE COMPARTMENT AND SHORTLY AFTER THE ENTIRE VEHICLE ENGULFED IN FIRE. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHERE IT DIAGNOSED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,300.
Power train, Jan 13, 2015
AS I WAS GETTING OFF THE FREEWAY, THE VEHICLE WAS DOWN SHIFTING, AND AS IT GOT TO THE LOWER GEARS, STARTED GETTING VERY JUMPY. WHEN IT GOT TO FIRST GEAR, IT SEEMED THAT IT DOWNSHIFTED ALL THE WAY INTO NEUTRAL. WHEN STARTING FROM A DEAD STOP, THE VEHICLE WOULD JUMP INTO FIRST GEAR AND WAS JUMPY SHIFTING UP GEARS. I TOOK THE VEHICLE TO THE DEALER, AND THEY TOLD ME THE TRANSMISSION NEEDED TO BE REPLACED. THEY ALSO SAID IT WAS STILL DRIVABLE. I WAS OUT OF TOWN AT THE TIME SO I JUST PLANNED TO TAKE IT TO MY LOCAL DEALER WHEN I GOT HOME, AS THEY SAID IT WOULD BE ABOUT A WEEK BEFORE A NEW TRANSMISSION WAS AVAILABLE. I LEFT THE DEALERSHIP AND DIDN'T MAKE IT MORE THAN A MILE BEFORE I LOST ALL USE OF THE TRANSMISSION, AND HAD TO BE TOWED BACK TO THE DEALERSHIP. THEY HAVE SINCE REPLACED THE TRANSMISSION. *TR
Fuel system, Gasoline, Structure, Engine, Jan 13, 2015, fire
NEW JEEP CHEROKEE 2015 VEHICLE WAS PURCHASED EVENING JAN 2, 2015 FROM. PERRY CHRYSLER/JEEP, NATIONAL CITY, CA. DRIVEN TOTAL LESS THAN 100 MILES. ON JAN 4 DRIVER NOTICED OILY SMELL WHEN DRIVING. IMMEDIATELY AFTER BEING PARKED AT HOME WHITE SMOKE CAME OUT OF HOOD. WITHIN SECONDS THE ENTIRE CAR WAS ENGULFED IN FIRE, FLAMES 20 FEET HIGH. BURNING OIL OR FUEL RAN DOWN THE STREET OVER 50 YARDS. TWO LOCAL SAN DIEGO TV STATIONS HAVE VIDEOS OF FIRE, INCLUDING OUR OWN VIDEO ON FACEBOOK. AVAILABLE UPON REQUEST. *TR
Visibility/wiper, Jan 13, 2015
THE HEATING ELEMENT IN THE WINDSHIELD SHORTED CAUSING EXTREME HEAT AND THE ELEMENT WAS GLOWING. THIS CAUSED THE WINDSHIELD TO BREAK. PIECES OF SHATTERED GLASS WERE INSIDE THE CAR ON THE CENTER CONSOLE AS WELL AS ON THE DASH. BOTH PANES OF GLASS WERE CRACKED, BUT ONLY THE INSIDE SEEMED TO "EXPLODE" CAUSING A CHUCK OF GLASS TO SHOOT LOOSE. THIS WAS CONFIRMED BY A SAFELITE EMPLOYEE WITH 29 YEARS EXPERIENCE. *TR
Power train, Service brakes, Jan 8, 2015
WHEN COASTING OR COMING TO A STOP, JEEP WILL ACCELERATE/JUMP FORWARD WHILE IN 4TH GEAR. THIS IS VERY DANGEROUS ON ICY ROADS. *TR
Engine, Jan 5, 2015, fire
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 60 MPH, THE CONTACT NOTICED SMOKE UNDER THE HOOD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45. UPDATED 3/13/15*CN UPDATED 9/12/2017*CN
Power train, Electrical system, Engine, Jan 2, 2015
LOUD NOISE FROM THE ENGINE/TRANSMISSION THEN THE CAR COMPLETELY SHUTS DOWN AND COMES TO A COMPLETE STOP IN THE ROAD. THE CAR WILL THEN RESTART ALL SYSTEMS WITH CHECK ENGINE LIGHT ON. HAS HAPPENED AND BEEN TAKEN TO THE DEALERSHIP FOR REPAIRS ON 10/20/2014, 12/1/2014, 12/3/2014,12/12/2014,12/22/2014. DEALERSHIP NOR CHRYSLER KNOW WHAT IS CAUSING THE ISSUE AND WILL NOT DO ANYTHING EXCEPT TRY TO REPAIR. I HAVE CONCERNS THAT IF THIS ISSUE HAPPENS AT HIGHER SPEEDS ON INTERSTATE WHAT WOULD HAPPEN. *TR
Power train, Vehicle speed control, Service brakes, Dec 29, 2014
WHILE BRAKING AT 24 MILES PER HOUR THE CAR ABRUPTLY DOWNSHIFTS AND CAUSES THE VEHICLE TO ACCELERATE. I HAVE NOTICED THE LONGER I DRIVE THE VEHICLE, IT WILL HAPPEN WHILE I AM SLOWING DOWN AT HIGHER SPEEDS AT WELL. I HAVE TAKEN THE JEEP TO THE DEALERSHIP AND THEY HAVE FLASHED AND UPDATED MY TRANSMISSION BUT THEY SAID IT WAS FIXED BUT IT WAS NOT. IT IS ACTING UP MORE THAN IT WAS BEFORE. IT IS INCREDIBLY DANGEROUS TO DRIVE THIS CAR ESPECIALLY WHEN TRYING TO BRAKE AROUND A CURVE BECAUSE IT WILL SPEED UP BY ITSELF. *TR
Power train, Electrical system, Dec 19, 2014
HAVE HAD TWO TIMES THE VEHICLE TRANSMISSION WARNING CAME ON TO "SERVICE TRANSMISSION" WITH NO RESPONSE FROM DEPRESSING THE ACCELERATOR. AT THESE TWO TIMES THE VEHICLE WAS AT A FULL STOP AND THE DASH WAS FULL OF WARNING LIGHTS FOR DIFFERENT THINGS. WHEN THE TRANSMISSION WAS SHIFTED FROM DRIVE TO PARK, THERE WAS A LOUD AND VIOLENT JERKING BY THE TRANSMISSION. THIS TRANSMISSION HAS HAD IT'S SOFTWARE UPDATED MANY TIMES, WHICH HAS NOT HELPED. DEALER TECH WAS ABLE TO OBSERVE THIS CONDITION AND REPLACED THE TRANSMISSION VALVE BODY. AFTER REPLACING THE VALVE BODY AND AFTER DRIVING ABOUT 50 MILES ON A INTERSTATE HIGHWAY, THE SERVICE TRANSMISSION WARNING CAME ON. TOOK THE NEXT EXIT AND STOPPED AT A TRAFFIC STOPLIGHT, THE CAR WOULD LUNGE AND JERK VIOLENTLY TRYING TO GO. SHUT THE ENGINE OFF AND LET THE CAR RESET ITSELF. WILL NOT DRIVE THE VEHICLE AGAIN AND WILL ASK CHRYSLER TO SUPPLY A RENTAL VEHICLE AT THEIR EXPENSE UNTIL THEY HAVE REPLACED MY VEHICLE. THIS MAKES THREE TIMES THE VEHICLE HAS BEEN IN THE SHOP FOR TRANSMISSION PROBLEMS. THIS TRANSMISSION ISSUE AS FAR I AM CONCERNED IS A MAJOR SAFETY ISSUE. *TR
Power train, Dec 17, 2014
WHEN DOWNSHIFTING THERE IS AND ABRUPT SHIFT IN THE 18-22 MPH RANGE. WITH ICY ROADS THIS COULD CAUSE THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CAUSE SERIOUS PERSONAL INJURY. *TR