2016 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,406 owner complaints filed for this model year. This is the 5th highest complaint count among 12 Cherokee model years with reports.
Of the 2016 reports, 37 involved a crash and 14 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, automatic transmissionApr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Campaign 23V302000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the left halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S38.
Campaign 16V287000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the right halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S39.
Campaign 16V284000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Representative owner complaints: engine
320 reports, newest first. Show all
Electrical system, Electronic stability control (ESC), Engine, Jan 8, 2019
MY JEEP KEEPS BREAKING DOWN WHILE THE VEHICLE IS IN MOTION AND I HAVE ALMOST BEEN IN SEVERAL WRECKS BECAUSE OF IT. I HAVE NOW DONE MY OWN RESEARCH ON THIS ISSUE GOING ON WITH CARS THAT HAVE MY SAME YEAR MAKE AND MODEL AND HAVE BEEN EXPERIENCE THE SAME EXACT ISSUES AS I AM ALL OVER THE US. I HAVE BEEN SPEAKING WITH SOME OF THESE PEOPLE WHO WERE WRITING THESE COMMENTS ON THE JEEP WEBSITE AND THEY HAVE ALL SAID THEY ARE NOT DEPENDABLE AND HIGHLY UNSAFE AS THEY HAVE ALSO ALMOST GOT INTO WRECKS BECAUSE OF IT. AT THIS POINT ITS ONLY A MATTER OF TIME BEFORE SOMEONE IS GETS HURT DUE TO THE VEHICLE SHUTTING DOWN WHILE IN MOTION OR WORSE, DEATH. SOMETHING MUST BE DONE TO STOP THE SALE OF THIS UNSAFE VEHICLE. I AM STUNNED NOTHING HAS YET TO BE DONE ABOUT THIS. MY CAR HAS NOW BEEN IN THE SHOP SINCE I BOUGHT IT AND NO ONE CAN FIGURE OUT WHAT IS WRONG WITH IT. I HAVE HAD TO TAKE IT BACK 3 TIMES AND THE ISSUE IS NOT GETTING FIXED. NOW, I'M TOLD THAT THEY ARE HAVING TO OPEN SOME "STAR" THING - WHICH HAS SOMETHING TO DO WITH ASKING THE MANUFACTURE IF THESE ISSUES ARE COMMON AND WHAT TO DO TO FIX THEM. THIS IS RIDICULOUS THAT I HAVE BEEN PUT THROUGH HELL AND THEY DON'T EVEN KNOW IF THE CAR CAN BE FIXED. AS OF RIGHT NOW THE CAR IS COMPLETELY BROKEN DOWN AND NO ONE KNOWS HOW TO FIX IT. ALL THESE OTHER PEOPLE ARE HAVING THE SAME ISSUE WITH THE DEALERSHIPS NOT BEING ABLE TO FIGURE OUT WHAT IS WRONG SO THEY JUST GIVE THE BROKEN CAR BACK TO THE OWNER AND IT GOES BACK ON THE ROAD. I AM TELLING YALL THIS IS VERY UNSAFE. *DT CONSUMER STATED CAR IS FIXED.*JB
Electrical system, Engine, Jan 8, 2019
I HAVE A 2016 JEEP CHEROKEE SPORT. MY CHECK ENGINE LIGHT CAME ON. I WAS TOLD THERE WAS A THERMOSTAT ISSUE. MY TOTAL REPAIR COST FOR THIS ONE PROBLEM WAS $866.06 AT THE PARAMUS NJ DEALER. I'M EXTREMELY DISAPPOINTED THAT I HAD SUCH AN EXPENSIVE REPAIR WHEN MY CAR IS 2016 AND I HAVE LESS THAN 50,000 MILES. I'M ALSO DISAPPOINTED THAT I WAS TOLD ONLY DEALERS CAN UPDATE THE COMPUTER ON MY VEHICLE. I HAVE HEARD OF SEVERAL JEEP OWNERS COMPLAINING OF SENSOR ISSUES NOTING REPAIR WORK WASN'T NECESSARY. ALSO, WITH THE CHECK ENGINE LIGHT ON MY AUTO START DID NOT WORK.
Engine, Jan 8, 2019
BOUGHT THE CAR 10/3/2018 WITH A FRESH OIL CHANGE, 12/18/2018 CAR SHUT OFF ON HUSBAND WHILE DRIVING WITH KIDS IN THE CAR (THE ENGINE DIED, STEERING LOCKED UP, THE BATTERY LIGHT FLASHED AND AN ERROR POPPED UP THAT SAID TO PUT THE TRANSMISSION IN PARK AND SELECT THE DESIRED GEAR) NO OIL LIGHT EVER CAME ON TO WARN LOW OIL 12/20/2018 CAR SHUT OFF TWICE WHILE DRIVING, CHECK ENGINE LIGHT CAME ON WENT TO DEALER AND OIL CHANGE WAS COMPLETED, LESS THAN 4K MILES DRIVEN AND THERE WAS ONLY QUART OF OIL LEFT IN ENGINE (5 QT BURNED) 12/21/2018 CALLED DEALER BECAUSE CAR SKIPPED, WAS TOLD NORMAL DUE TO AIR GETTING INTO ENGINE CAUSING A MISFIRE SHOULD BE FINE NOW 1/7/2019 CAR SPUTTERED TWICE WHILE DRIVING, FELT LIKE IT SHUT OFF BROUGHT CAR TO DEALER AND THE CAR WAS LOW BY 1 QUARTS OF OIL STARTED OIL CONSUMPTION TESTING. WHEN CAR STALLS OUT IT IS WHILE YOU ARE DRIVING AND HAPPENS WITHOUT WARNING, I WAS IN THE MIDDLE OF AN INTERSECTION THE FIRST TIME IT HAPPENED TO ME. I COULD HAVE BEEN KILLED TO "SAVE THEIR ENGINE"
Electrical system, Engine, Dec 31, 2018
PURCHASED VEHICLE ON 12/14/2015. ON 1/25/17, AT 17,000 MILES THE VEHICLE STALLED WHILE DRIVING THROUGH AN INTERSECTION. IT WAS RAINING HEAVILY AND CAUSING A TRAFFIC ISSUE. LAW ENFORCEMENT HAD TO BE CALLED TO RE-DIRECT TRAFFIC. SINCE THE FIRST STALL, THE VEHICLE HAS BEEN TO THE LOCAL DODGE/JEEP DEALERSHIP FOUR TIMES FOR THE SAME ISSUES (4/20/17, 8/18/17, 3/25/18 AND 12/4/18). THEY HAVE REPLACED COILS, FILTERS AND EXPLAINED THE ENGINE WILL SHUT DOWN IF IT SENSES LOW OIL. THEY CONTINUE TO STATE THE OIL CONSUMPTION AS THE REASON FOR THE STALLS. THEY HAVE NO SOLUTION BUT TO BRING THE VEHICLE IN EVERY 1000K MILES TO CHECK THE OIL. THE VEHICLE STALLED AGAIN ON 12/25/18. LUCKILY, I WAS IN A PARKING LOT AND THE VEHICLE BEHIND ME WAS GOING SLOW ENOUGH TO STOP. IF NOT, I WOULD HAVE BEEN HIT WITH MY TODDLER IN THE VEHICLE. USUALLY IT TAKES SEVERAL HOURS FOR THE VEHICLE TO START AGAIN BUT ON THIS INCIDENT THE VEHICLE STARTED WITHIN 5 MINUTES. THE VEHICLE IS NOW SHOWING A "SERVICE SHIFTER" AND THE DEALER STATED IT NEEDED A NEW BATTERY. I REPLACED THE BATTERY AND THE "SERVICE SHIFTER" WAS BACK ON WITHIN 15 DAYS OF REPLACING THE BATTERY. THIS VEHICLE IS A SAFETY HAZARD.
Engine, Dec 27, 2018
THIS IS IN REGARDS TO MY 2016 JEEP CHEROKEE LATITUDE. IN THE LAST 4 DAYS MY CAR HOW JUST COMPLETELY SHUT OFF 3 TIMES ON 12/23/18, 12/26/18 AND 12/27/18, WHILE I WAS DRIVING, PROBABLY WOULD HAVE BEEN 4 TIMES BUT I DIDN'T DRIVE ON CHRISTMAS DAY. THE FIRST 2 TIMES IT HAPPENED I WAS LEAVING MY WORK PARKING LOT DRIVING NO MORE THAN 10-15 MPH. TODAY 12/27 MY CAR SHUT OFF WHILE I WAS STOPPED AT A STOP LIGHT . THIS HAPPENS WITH NO WARNING AT ALL! LUCKILY NO ONE WAS BEHIND ME WHEN I STALLED. I HAVE SEEN MANY PEOPLE ON SOCIAL MEDIA WITH THIS SAME PROBLEM! THE DEALERSHIP SAYS IT COULD BE AN OIL ISSUE, SO THEY ARE JUST DOING AN OIL CHANGE AND THEY SAID THEY RECOMMEND BRING THE CAR BACK EVERY 1000 MILES TO CHECK LEVELS!! WHAT KIND OF SOLUTION IS THAT ? I HAVE YOUNG CHILDREN THAT I DRIVE TO SCHOOL! I CAN'T HAVE THIS HAPPEN WHILE DRIVING THEM!
Power train, Engine, Dec 19, 2018
WHEN DRIVING I NOTICE WHEN I STOP ON THE BRAKE AND GAS BOTH WOULD NOT WORK. THE DASHBOARD ICON OF THE BATTERY ILLUMINATED, THE NOTIFICATION SOUND PLAYED, AND THE CAR SLOWED TO A STOP. ALSO, THE NOTIFICATION CENTER DISPLAYED "SHIFT TO PARK". I SHIFTED INTO PARK, PLACED MY HAZARD LIGHTS ON, AND WAVED THE CARS THAT WERE BEHIND ME TO DRIVE AROUND. MADE THE ATTEMPT TO RESTART TWICE WITH NO SUCH LUCK. THE THIRD ATTEMPT SAW THE CAR TURN BACK ON SUCCESSFULLY. ..*BF.. *TR
Engine, Dec 18, 2018
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STALLED WITHOUT WARNING. SEVERAL MINUTES LATER, THE VEHICLE RESTARTED. THE VEHICLE WAS TOWED TO GLADSTONE DODGE CHRYSLER JEEP & RAM (5610 N OAK TRAFFICWAY, GLADSTONE, MO 64118, (816) 455-350) WHERE IT WAS DIAGNOSED THAT THERE WAS INSUFFICIENT OIL IN THE ENGINE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Power train, Electrical system, Engine, Dec 17, 2018
I'VE HAD A SERVICE SHIFTER MESSAGE APPEAR NUMEROUS TIMES AND THEN DISAPPEAR. WHEN I WOULD TAKE IT IN TO GET LOOKED AT I WAS TOLD THAT THERE WAS NO RECORD OF THAT CODE BEING DISPLAYED IN THE CAR LOG/MEMORY AND THAT THE SERVICE DEPARTMENT AT THE DELEARSHIP COULDN'T FIND ANYTHING WRONG WITH IT. UPON DOING RESEARCH ON THIS MESSAGE I FOUND THAT MANY OTHER PEOPLE HAVE HAD THIS SAME PROBLEM AND IF LEFT UNCHECKED CAN CAUSE THE VECHICLE TO SHIFT INTO PARK WHILE IN MOTION CAUSING LOSS OF CONTROL AND ACCIDENTS. I HAVE RECEIVED THIS MESSAGE WHILE BOTH STATIONARY JUST WHEN I TURNED THE CAR ON, AND ALSO WHILE IN MOTION ON A ROAD.
Electrical system, Vehicle speed control, Engine, Dec 11, 2018
TAKATA RECALL MY 2016 JEEP CHEROKEE WILL SHUT OFF WHILE IN MOTION. THE CAR DIED WHILE GOING THROUGH AN INTERSECTION. I WAS ABLE TO COAST INTO A SAFE PLACE, BUT CAR WOULD NOT RESTART AGAIN AFTER FOR A FEW HOURS. MY HUSBAND WAS DRIVING THE CAR AND CAME TO A STOP AT AN INTERSECTION WHEN THE CAR DIED AGAIN. THE CAR STARTED ROLLING BACKWARDS AND HE ALMOST HIT THE CAR BEHIND HIM. THIS IS NOT SAFE. WE HAVE A ONE MONTH OLD CHILD, AND I DO NOT FEEL SAFE PUTTING HER IN THE CAR. *DT*JB
Engine, Dec 10, 2018
THIS JEEP STALLS OUT AT LOW SPEEDS AND ONCE STALLED OUT AT 55 MPH. DEALER SAYS THIS ENGINE THE 2.4L 4 CYLINDER HAS OIL CONSUMPTION ISSUES AND IT IS QUITE NORMAL FOR THE ENGINE TO USE 1 QT OF OIL EVERY 1,000 MILES
Other or unspecified, Engine, Nov 20, 2018
THE FIRST DAY I HAD THE CAR I TOOK IT BACK COMPLAINING OF SOME KIND OF ELECTRICAL PROBLEM. THEY SAID THEY FOUND NOTHING WRONG. IN AUGUST OF THIS YEAR I TOOK A ROAD TRIP DURING THE TRIP A SMELL THE SCENT OF RAID OVER POWERED THE CAR AND IS STILL PRESENT IN THE CAR TODAY SO BAD AM AFRAID TO DRIVE THE CAR. I WAS ON THE HIGHWAY EIGHT HOURS.ON THAT TRIP AND I FELT AS IF I WAS GONNA PASS OUT. DIDN'T KNOW WHAT TO DO THE SMELL IS STILL IN THE CAR. I ONLY DRIVE TO THE STORE AND BACK NOW.
Vehicle speed control, Other or unspecified, Engine, Nov 20, 2018
MY VEHICLE STALLS WHILE DRIVING; ON THE EXPRESSWAY, AFTER A CAR WASH, IN THE SCHOOL PARKING LOT. THIS IS VERY DANGEROUS!! IT HAPPENED 3 TIMES DURING RUSH HOUR TRAFFIC ON A FRIDAY NIGHT. ONLINE COMPLAINTS ARE PLENTIFUL...THIS NEEDS TO BE ADDRESSED, SOMEONE IS GOING TO BE SERIOUSLY HURT!! CURRENTLY AT THE SHOP, THEY CANNOT FIGURE OUT WHAT THE ISSUE IS. THIS HAS HAPPENED ON NUMEROUS OCCASIONS.
Engine, Nov 14, 2018
VEHICLE SHUT OFF COMPLETELY WHILE DRIVING ON THE INTERSTATE. NO WARNING LIGHTS OR ANY OTHER INDICATION OF ISSUES. WAS ABLE TO RESTART AFTER SEVERAL MINUTES AND NO INDICATION LIGHTS ON AGAIN BUT DRIVING FINE. CHECKED OIL LEVEL THIS MORNING AND IT IS AT 83% AFTER ONLY 1375 MILES. EXTREMELY UNSAFE!!! CONDITIONS WERE DARK/NIGHTTIME AND ALL ELECTRICAL SHUT OFF AS WELL LEAVING US TO BE UNSEEN AND ALMOST HIT BY 18 WHEELER. THIS IS THE 3RD MAJOR ISSUE WITH THIS VEHICLE IN LESS THAN ONE YEAR. IT HAS NEEDED NEW STARTER COIL, NEW THERMOSTAT AND NOW THIS.
Other or unspecified, Engine, Fuel/propulsion system, Nov 9, 2018
AT 61,000 MILES MY JEEP STARTED HAVING A STRONG FUEL SMELL IN THE CABIN AFTER COMING TO A STOP WITH THE AUTO-START DIS-ENGAGED. READING ONLINE, MANY PEOPLE ON THE FORUMS HAVE SIMILAR ISSUES WITH CHEROKEES SINCE THE EARLY 2000'S WITH NO KNOWN MALFUNCTION TO FIX. THE EXHAUST SMELL HAS CAUSED HEADACHES IN THE LAST WEEK.
Power train, Engine, Nov 6, 2018
WHILE DRIVING AND VEHICLE IN MOTION UNDER NORMAL DRIVING CONDITIONS 2016 JEEP CHEROKEE VEHICLE WILL ACCELERATE BY ITSELF WITHOUT WARNING AND CAUSE HAZARDOUS DRIVING CONDITIONS AND SAFETY CONCERNS. VEHICLES ENGINE LIGHT WILL REMAIN ON AND JEEP DEALERSHIP CAN NOT DIAGNOSE AND PROPERLY FIX VEHICLE. VEHICLE EXPERIENCES UNINTENDED ACCELERATION WHILE DRIVING CAUSING MAJOR SAFETY CONCERNS.
Engine, Nov 4, 2018
JEEP REPLACED THE ORIGINAL ENGINE UNDER WARRANTY DUE TO EXCESSIVE OIL CONSUMPTION THAT CAUSED THE ENGINE TO STALL WHILE DRIVING. NOW THE SECOND ENGINE, AFTER ONLY A FEW THOUSAND MILES OF DRIVING, IS ALSO CONSUMING EXCESS OIL. PER CHRYSLER'S SERVICE BULLETIN 09-007-15 PUBLISHED ON 7/31/15, A 2016 MODEL YEAR VEHICLE IS ONLY ALLOWED TO CONSUME UP TO ONE QUART OF OIL PER 2,000 MILES DURING THE FIRST 50,000 MILES. JEEP SHOULD OBVIOUSLY BE PREPARING FOR A MASSIVE RECALL ISSUE HERE, AS THIS IS THE MOST COMMON ISSUE HERE FOR ALL JEEP CHEROKEE'S THAT HAVE THIS MODEL ENGINE.
Service brakes, Engine, Nov 3, 2018
SHORTLY AFTER A RIGHT TURN INTO A SHORT STEEP UPHILL SECTION OF ROAD, THE CAR JUST DIED. THERE WERE NO WARNING LIGHTS. THE DISPLAY MESSAGE SAID TO SHIFT INTO P THEN SELECT A GEAR. THE CAR HAD NO FUNCTIONALITY, IT WAS DEAD AND STARTED ROLLING BACKWARDS TOWARDS THE INTERSECTION. PUT IN PARK AND TRIED TO RESTART - CHECK ENGINE LIGHT CAME ON, AND WAS ABLE TO OPERATE FOOT BRAKE WHICH WAS ALSO UNRESPONSIVE TO THAT POINT - PANICKING THAT THE CAR WOULD ROLL ACROSS THE INTERSECTION INTO THE DITCH. CAR WOULD NOT HOWEVER START. AFTER A FEW MINUTES AND TRIES, THE CAR STARTED AND DROVE AS THOUGH NOTHING HAD HAPPENED AND NO WARNING LIGHTS ON THE DISPLAY. DROVE HOME FROM WORK AND TO THE DEALER, LIKE NOTHING HAD HAPPENED. BUT SCARED THAT THE PROBLEM MIGHT REPEAT AND DELIBERATELY TOOK BACKROADS JUST IN CASE. CAN'T IMAGINE WHAT WOULD HAPPEN IF I'D TAKEN THE INTERSTATE AND THE PROBLEM REPEATED. AFTER GETTING HOME, FOUND THEY HAD CALLED AND LEFT A MESSAGE ABOUT THERE BEING NO OIL. CALLED BACK - LONG CONVERSATION: - THEY SAID THERE WAS NO OIL ON THE DIPSTICK (SO WHY DID THE OIL LIGHT NOT COME ON?) - THEY HAD CHANGED THE OIL AND FILTER AND THE CAR WAS GOOD TO GO (REALLY?) - THEY RECOMMENDED BRINGING THE CAR BACK AFTER 1000 MILES TO CHECK OIL CONSUMPTION (SO IF THE CAR FOR WHATEVER REASON LOSES ITS OIL WILL IT REALLY BE SAFE TO DRIVE? COULD IT NOT HAPPEN THE NEXT MILE, THE 100TH MILE?) - THEY SAID THERE WAS NO EVIDENCE OF OIL LEAKS (YES, WE WOULD HAVE NOTICED OIL SPOTS ON THE FLOOR OF OUR GARAGE) - THEY SAID THERE MUST BE "INTERNAL CONSUMPTION" OF THE OIL (SO THERE SHOULD BE SMOKE COMING FROM THE EXHAUST, RIGHT? THERE WAS NOT) ..GOING AROUND IN CIRCLES. WHY DOES THE CAR STOP DEAD WHEN THE PROBLEM OCCURS. THE DEALER SAID THIS IS TO PROTECT THE CAR. WELL, THANK YOU CHRYSLER FOR CARING SO LITTLE ABOUT YOUR CUSTOMERS THAT YOU PROTECT YOUR CAR FROM DAMAGE AT THE EXPENSE OF PEOPLE.
Engine, Oct 25, 2018
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS FLASHED AND WENT BLANK ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED APPROXIMATELY FIVE MINUTES. ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE CONTACT ALSO STATED THAT THE ENGINE WAS REPLACED IN MAY OF 2017 BY BETTENHAUSEN CHRYSLER DODGE JEEP (8255 W 159TH STREET, TINLEY PARK, IL 60477). THE VEHICLE WAS TAKEN TO THE SAME DEALER FOR THE RECENT FAILURE. THE CONTACT WAS ADVISED TO KEEP AN EYE ON THE OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,551.
Vehicle speed control, Engine, Oct 11, 2018
WHILE DRIVING ON THE FREEWAY AN ENGINE WARNING LIGHT APPEARED ON THE DASH WITH THE MESSAGE "SERVICE TRANSMISSION" AND MY SPEED IMMEDIATELY DROPPED AND I WAS UNABLE TO ACCELERATE TO MOVE OUT OF THE WAY OF ONCOMING VEHICLES. I WAS BARELY ABLE TO PULL THE CAR OVER. ONCE STOPPED THE MESSAGE WENT AWAY AND ACCELERATION WAS RESTORED, BUT MESSAGE OCCURRED AGAIN AND POWER WAS AGAIN LOST.
Engine, Fuel/propulsion system, Oct 5, 2018
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING, THE OIL LEVEL BECAME LOW AND THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO SIEMANS CHRYSLER DODGE RAM JEEP (8691 RED ARROW HWY, BRIDGMAN, MI 49106) AND THE CONTACT WAS ADVISED TO ADD OIL TO THE VEHICLE EVERY 1,000 MILES TO KEEP IT FROM RUNNING LOW. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000. *TT UPDATED 12/13/18*JB
Power train, Engine, Oct 4, 2018
I HAVE TAKEN MY 2016 JEEP CHEROKEE INTO THE SERVICE DEPARTMENT MULTIPLE TIME TO HAVE THEM DIAGNOSE THE HESITATION IN THE TRANSMISSION, JERKING INTO GEAR ( FROM 1ST TO SECOND GEAR, BUT MOST OF THE TIME FROM 2ND TO 3RD GEAR) AND A LOUD CLACKING NOISE THAT APPEARS TO COME FROM THE BOTTOM OF THE CAR. ACCORDING TO 2 DIFFERENT JEEP/CHRYSLER DEALERSHIP SERVICE DEPARTMENT THAT I HAVE TAKEN MY CHEROKEE TO BE DIAGNOSE, THEY CAN'T FIND WHAT IS WRONG WITH THE TRANSMISSION AND THEY DID NOT EXPIRIENCE THE JERKING ON THE TRANSMISSION DURING DRIVING. THEY DID INFORMED ME THAT THE CLACKING SOUND COMING FROM THE BOTTOM OF THE CAR IS THE CATALYTIC CONVERTER WHEN IT GETS HOT MAKES A CLACKING NOISE, BUT THEY HAVE NO FIX FOR IT. THE DEALERS CLAIM THEY ARE WAITING FOR THE JEEP INC. TO COME OUT WITH A FIX. AS IF THAT'S ACCEPTABLE TO FORCE YOUR CUSTOMER TO DRIVE A NOISY, HESITATING BRAND NEW CAR. I AM DUMBFOUNDED WITH HOW THE DEALERSHIPS JEEP / CHRYSLER KEEP SWEEPING THIS ISSUE UNDER THE RUG HOPING IT WILL GO AWAY. TIME TO FIND A SOLUTION.
Other or unspecified, Electronic stability control (ESC), Engine, Oct 2, 2018
OVER THE LAST 2 WEEKS, WHILE DRIVING MY JEEP HAS LOST POWER. NO WARNING LIGHT OR ANYTHING, MY JEEP JUST DIES. IT WILL SAY "SHIFT INTO P, THEN SELECT GEAR" AFTER I HAVE LOST POWER. MY LIGHTS/RADIO/BLUETOOTH ALL STILL WORK, BUT I CAN NOT BREAK NOR ACCELERATE NOR STEER. I WAS NEARLY T-BONED THIS AM, AND NEARLY REAR ENDED LAST WEEK.
Other or unspecified, Engine, Sep 24, 2018
VEHICLE RANDOMLY GETS HOT AS IF THE AC STOPPED BLOWING COOL AIR BUT THEN WORKS NORMALLY. DOES THIS FREQUENTLY BUT RANDOMLY FOR ONLY A COUPLE OF SECONDS AT A TIME.
Engine, Fuel/propulsion system, Sep 15, 2018
VECHILE STALLING WHILE DRIVING. THE VECHILE WILL STALL DRIVING AT LOW SPEED TURNS, UP HILLS AND COMING TO A STOP. SECOND TIME IT HAS BEEN TO DEALERSHIP FOR SAME PROBLEM. FIRST TIME WAS JUNE 30 2016. SECOND IS TODAY.
Power train, Engine, Sep 13, 2018
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 10 MPH, THE CHECK ENGINE AND "PUT IN PARK AND PLACE IN DESIRED GEAR" WARNING INDICATORS APPEARED ON THE INSTRUMENT PANEL. IN ADDITION, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. AFTER SEVERAL ATTEMPTS, THE CONTACT WAS ABLE TO PLACE THE VEHICLE IN PARK AND SHUT OFF THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. WINNIE DODGE CHRYSLER JEEP RAM (LOCATED AT 125 TX-124, WINNIE, TX 77665, (409) 296-3500) WAS CONTACTED AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,696.