2016 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,406 owner complaints filed for this model year. This is the 5th highest complaint count among 12 Cherokee model years with reports.
Of the 2016 reports, 37 involved a crash and 14 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, automatic transmissionApr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Campaign 23V302000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the left halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S38.
Campaign 16V287000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the right halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S39.
Campaign 16V284000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Representative owner complaints: power train
629 reports, newest first. Show all
Power train, Aug 31, 2026
The vehicle suffered a complete internal failure of the Power Transfer Unit (PTU) drivetrain assembly. Authorized dealership Milford Auto Group diagnosed the vehicle on Invoice #45604 and confirmed in writing: "THE PTU HAS FAILED INTERNALLY AND NEEDS TO BE REPLACED".The manufacturer (FCA US LLC) issued a 15-year extended warranty campaign (XJ1) specifically to address safety hazards related to internal PTU mechanical failures causing loss of power. However, FCA US LLC and the dealership are refusing to remedy this documented defect under the warranty extension due to fault code C14A7-97, demanding $4,600+ tax out-of-pocket. Chrysler’s own internal publication, STAR Case S1721000016 Rev. A (MC-10247452-9999), explicitly confirms that fault code C14A7-97 is triggered by damage and debris on the internal PTU mode/range shaft splines and collars, requiring complete PTU replacement. Operating the vehicle with a compromised, internally disintegrated PTU creates an immediate safety hazard of sudden drivetrain lockup, loss of vehicle propulsion while driving, or rollaway risk. The manufacturer's refusal to honor their written warranty extension based on code technicalities forces the vehicle to remain in an unsafe, hazardous condition.
Power train, Aug 12, 2026
My PTU/transfer case has failed and our Jeep is currently in the shop. They are stating that this exact issue is part of an ongoing recall and that our vehicle should also be added to the recall list due to this part being the exact reason for the recall. They told me that it is unsafe to drive due to power transfer failure while driving, and potential vehicle rollaway. The problem initially was severe grinding noises noted while driving and it was confirmed by our mechanic at our local dealership. He then inspected the unit and noted the failure. I received no warning messages on my vehicle dash prior to this issue. The grinding has been ongoing for about 6 months to a year prior to this but was much less and I kept being told it was either the tires rubbing whilst turning or that my 4WD was "just having a hard time" by other mechanics which I now know was not the case). Please consider my vehicle to be added to this recall. This fix is entirely too expensive for a mom of two young kids, in the state of this economy, who needs their car back as soon as possible.
Power train, Aug 10, 2026
My 2016 Jeep Cherokee developed severe grinding/scraping noise and vibration associated with the PTU. In 2023, I brought it to Larry H. Miller Jeep 104th for PTU-related Safety Recall 45A and also reported abnormal noise. The noise was not documented and the PTU was not replaced, despite Warranty Extension XJ1 already being in effect. In 2026, after the noise worsened, I returned to an authorized Jeep dealer and specifically reported the PTU concern and XJ1. The dealer stated the PTU tested normally and attributed the noise to other issues. I obtained an independent ASE-certified inspection from Wesley Automotive. Wesley documented PTU noise/vibration, a magnetic plug coated in metal, excessive ferrous metal in the PTU fluid, and a faulty PTU requiring replacement. After unrelated wheel-bearing and brake repairs, Wesley documented that the PTU concern remained and provided a photograph showing metal debris on the plug and written diagnostic findings. A subsequent authorized Jeep representative stated XJ1 would not apply without fault code P1720-00 or P215C-00 even if metal were present in the PTU, while acknowledging that the metal condition presented a safety concern. Despite documented PTU failure and metal contamination, it remains unrepaired because Jeep has conditioned XJ1 replacement on specified fault codes rather than physical findings. This follows the 2023 PTU-related recall visit, a later authorized dealer reporting no applicable codes and stating the PTU tested normally, and AutoNation requiring me to authorize a $295 diagnostic fee for yet another evaluation. Stellantis continues to require additional dealer evaluation despite this history and independent physical evidence of PTU deterioration. I am concerned continued operation puts my family and me at risk of PTU failure, sudden power loss, or loss of drivability. The vehicle remains in service with a faulty PTU and metal contamination.
Power train, Jul 28, 2026
Good afternoon, my 2016 Jeep Cherokee is currently at the Local Jeep Dealer in Savannah, Georgia. I have been informed by the dealership that my Power Transfer Unit has failed and has to be replaced. I went to your website and this is an ACTIVE CAMPAIGN for this issue, it is #23V302000. This is a known recall issue and thus the RECALL was issued. Problem, my vehicle's VIN is not listed on your or Mopar's website. I get it, if the VIN is included it is an automatic issue and it will be repaired. My Jeep has the exact mechanical issue covered by the recall, but its not on the list. My question, can my Jeep / VIN be added to the recall? My VIN is [XXX]. I'm a US Veteran with [XXX] of service, I'm on Social Security, and I'm [XXX] old. This repair will be very expensive and I have limited resources. Anything you can do, would be greatly appreciated. I thank you in advance for your time and consideration in this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power train, Jul 7, 2026
Gear shift locks up and car must be turned off and restarted.
Power train, Jun 25, 2026
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally with the message "Service 4WD" displayed. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the PTU had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V302000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The contact was informed that the parts to repair the vehicle were currently on backorder. The failure mileage was 86,000.
Power train, Jun 20, 2026
Bad PTU/Transfer case.
Power train, Jun 16, 2026
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving 25 MPH, the vehicle went into LIMP Mode. Several unknown warning lights were illuminated. A dealer was contacted. The contact pulled over into a parking lot, turned off and restarted the vehicle, and the vehicle operated as intended. The vehicle was taken to the dealer, where it was diagnosed and determined that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Numbers: 23V302000 (POWER TRAIN) and 20V343000 (POWER TRAIN); however, the VIN was not included in the recalls. The manufacturer was notified of the failure. The approximate failure mileage was 69,177.
Power train, May 13, 2026
My vehicle year and model are part of the PTU recall and is having the Service 4WD message, rolling when parked, and losing power. When I contacted FCA, they informed me that my VIN is not part of their recall, despite being the exact issue in the recall, and I would have to pay to replace my PTU myself. I just want it included so they will replace my PTU because the exact symptoms are what mine is having.
Power train, May 12, 2026
The PTU 2 speed is not engaging anymore the low gear range, errore message says the motor actuator is stuck.
Power train, Electrical system, May 12, 2026
Within two years of owning this jeep, the rear differential has failed, the battery has failed twice, they didn’t include the extra battery in this jeep that EVERY other model has so it needs a new battery every two years like clockwork to keep the power systems running normally. It’s needed new spark plugs after four failed at once. Now it has the service 4WD light back on even though supposedly there isn’t any recalls still. I’ve never owned a car that has needed as much work as this jeep. Ever. I know several people that have owned them and not one person has enjoyed the vehicle due to the repairs being so often. I take care of my cars and do the maintenance on time continuously. It’s crazy to have this many things go wrong this often.
Power train, Electrical system, May 6, 2026
The contact owns a 2016 Jeep Cherokee. The contact stated that on several occasions while either of her children were driving at various speeds, the transmission warning light illuminated. On one occasion, the FWD warning light illuminated and remained illuminated. The contact added that the vehicle then lost power and did not accelerate as intended during each occasion. The vehicle was steered to the side of the road and restarted each time, after which it resumed normal driving. The vehicle was taken to an independent mechanic where it was diagnosed that the transfer case unit needed to be replaced due to the Jeep Active Drive One. The vehicle was not repaired. The vehicle was then taken to a dealer where the contact was provided with the same diagnosis: the transfer case unit needed to be replaced due to the Jeep Active Drive One. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 110,000.
Power train, Apr 21, 2026
4WD light displayed on dash. Dealer responded this was a known issue with PTU recalls, however, my VIN was not included. Was warned by dealer not to drive due to fire danger. This recall should be expanded to include all vehicles manufactured within this timeframe as a car with 122,000 miles SHOULD NOT HAVE A $4,000 repair. Please help!
Steering, Engine and engine cooling, Power train, Apr 2, 2026
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at undisclosed speeds, the message “4WD/Pull Over” was displayed, and the Low Oil warning light was intermittently illuminated. The contact became aware of the warning lights after receiving an oil change. Additionally, the oil level needed to be topped off after driving approximately 3,000 miles. While driving at various speeds, the vehicle lost power steering functionality, and it decelerated and stalled. The contact pulled over, turned off the vehicle, waited for several minutes, then made several attempts to restart the vehicle until the power steering functionality returned and was able to drive as intended. The vehicle was taken to the dealer, and it was confirmed that the engine was consuming an excessive amount of oil, and that the oil level sensor was inoperable. The dealer reprogrammed the ECM, but failures persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
Power train, Mar 17, 2026
A “Service 4WD” warning light is currently illuminated on the dashboard. The front axles and shock/strut assemblies have already been replaced; however, the warning light remains on. The dealership has diagnosed the issue as a failed Power Transfer Unit (PTU). I was informed that many vehicles of similar make, model, and year are covered under a recall for this issue, but my specific vehicle is not included. The estimated repair cost is approximately 4,000. This presents a significant safety concern, as the failure can result in a complete loss of power and loss of parking brake functionality.
Power train, Mar 15, 2026
Service 4 WD warning light is on. Vehicle will not engage 4wd.
Power train, Mar 13, 2026
My 2016 Jeep Cherokee AWD began showing a “Service 4WD” warning on the dashboard. At the same time the vehicle developed noticeable drivetrain vibration at highway speeds above approximately 55 mph and gears began taking longer than normal to change. A dealership diagnosed the vehicle and found diagnostic code C14A7-97. The technician determined the Power Transfer Unit (PTU) shift motor is binding due to internal wear and that the PTU must be replaced to restore proper four-wheel-drive function. The failure prevents the vehicle from engaging 4WD and causes vibration while driving at highway speeds. The dealer quoted approximately 3,176 to replace the PTU and stated the part is currently on national backorder. This appears similar to the PTU failure addressed in recall 20V343000 affecting other Jeep Cherokee vehicles, but my VIN is not included. Because the symptoms and failure appear identical to the recall condition, I am reporting this as a potential safety defect involving drivetrain failure and vibration during highway driving.My 2016 Jeep Cherokee AWD began showing a “Service 4WD” warning on the dashboard. At the same time the vehicle developed noticeable drivetrain vibration at highway speeds above approximately 55 mph and gears began taking longer than normal to change. A dealership diagnosed the vehicle and found diagnostic code C14A7-97. The technician determined the Power Transfer Unit (PTU) shift motor is binding due to internal wear and that the PTU must be replaced to restore proper four-wheel-drive function. The failure prevents the vehicle from engaging 4WD and causes vibration while driving at highway speeds. The dealer quoted approximately 3,176 to replace the PTU and stated the part is currently on national backorder. This appears similar to the PTU failure addressed in recall 20V343000 affecting other Jeep Cherokee vehicles, but my VIN is not included. Because the symptoms and failure appear identical to the recall condition, I am reporting this
Power train, Mar 12, 2026
I have a 4x4 disengagement warning light and all reviews I have researched say you have to replace the rear transfer case. I bought this car October 2025 111000 miles on it 5 months in I have had to replace a shifter cable, the oil filter housing and now this rear ptu. The srv 4x4 light comes and goes. This could be electrical for poorly made un serviceable parts. I have read and researched miles of threads on this problem. I and many hard working men and women have been affected by these issues. I have never felt this angry about owning a vehicle that is in great shape and is utterly failing to to the lack of mechanically sound products that used in these jeep brand vehicles.
Power train, Feb 24, 2026
We own a 2016 Jeep Cherokee and have been experiencing ongoing issues with the transmission and acceleration. The vehicle will sometimes hesitate or lag when pressing the gas pedal. There are situations where you try to accelerate and the vehicle does not respond right away. This has created safety concerns while driving. There have been multiple instances where the vehicle did not move as expected when attempting to pull into traffic or accelerate from lower speeds. When you press the accelerator, you expect the vehicle to go, but instead there is a delay or lack of power. This has nearly resulted in accidents due to oncoming traffic. The problem happens most often at normal city / street speeds, especially when accelerating from a stop or at low speeds. The vehicle feels like it struggles to shift or deliver power. We have also noticed hesitation at higher speeds, but the main issue is during everyday driving. No crash has occurred, but the hesitation and inconsistent response make the vehicle feel unsafe and unreliable.
Power train, Electrical system, Engine, Feb 23, 2026
Beginning in late October 2025, my 2016 Jeep Cherokee North Edition began experiencing a recurring electronic shifter and transmission malfunction. The vehicle displays a “Service Shifter” warning (with an A! with a circle arrow and the check engine light is on) and shakes violently upon shifting; it's straight up psychologically unnerving. This issue creates a significant safety hazard because the vehicle may not shift accordingly, consequently increasing the risk of unintended vehicular movement and ultimate loss of control. I previously brought the vehicle to a certified Chrysler/Jeep dealership (Big O’ Dodge Chrysler Jeep, Laurens Rd., Greenville, SC) approximately 13 months earlier for mechanical issues while under warranty. At that time, repairs were completed and I was told no additional mechanical concerns were present. The shifter malfunction began after my extended warranty expired (after 20,000 miles). Since the problem began, I have taken the vehicle to a mechanic multiple times. During each visit, a diagnostic scan tool indicated cylinder misfires: First visit: cylinder #1 misfire — I paid for repairs/replacement. Second visit: cylinder #2 misfire — I paid for additional repairs. Third visit: cylinder #3 misfire — I was advised further repairs would be costly and to consider replacing the vehicle. Despite having recently spent $1,500 on these repairs, the shifting malfunction and safety issues have persisted/have not been resolved. I have been unable to safely operate the vehicle for approximately four months due to the risk associated with the transmission/shifter malfunction. I have learned that similar (2014-2017) Jeep Cherokees have been recalled for similar electronic shifter defects. However, my VIN was not included in the recall. Because this defect poses a serious safety risk and appears consistent with known issues, I am requesting an investigation into this failure. The vehicle is available for inspection upon request.
Power train, Feb 20, 2026
My Vehicle VIN isn't listed under the massive recall of the PTU (Diagnostic code C14A7-67) Vehicle is the same manufacture year of the recalled vehicles. If the PTU fails it can cause sudden loss of drive power, inability to stay in Park (rollaway risk). The check 4WD light is on and Diagnostic code C14A7-67 comes up. Jeep said my vehicle isn't included in the recall so there isn't anything they can do. I am wondering why this Vin isn't included in the recall and if it should be since it is having the identical issue as the massive recall of similar vehicles. My vehicle lost drive power on a highway and had to carefully glide over to the shoulder.
Power train, Feb 18, 2026
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle sputtered, jerked, and hesitated while depressing the accelerator pedal. The message "Service 4WD" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed with an inoperable PTU actuator. The dealer was contacted and provided an estimate for the repair. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 81,900.
Power train, Jan 22, 2026
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 25 MPH and attempting to make a left or right turn the rear driver’s and passenger’s side wheels locked up as if the brake pedal was depressed, with a grinding sound coming from the rear of the vehicle. A dealer was contacted. The vehicle was taken a dealer where it diagnosed and determined that the PTU needed to be replaced. The PTU was replaced; however, the failure persisted. The failure had occurred on several occasions with the past two months. The manufacturer was notified of the failure but declined to cover the cost of the repair. The failure mileage was 80,000.
Power train, Vehicle speed control, Wheels, Jan 22, 2026
The PTU was bad and was replaced by the dealership under Chrysler extended warranty. The dealership then said the transfer case module and motor needed to be replaced and while at the dealership replacing those components they informed me that the rear differential axle is bad resulting from the bad PTU
Power train, Jan 15, 2026
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, there was a grinding sound coming from the rear of the vehicle. The vehicle was taken to the local dealer, who diagnosed that the PTU was faulty and needed to be replaced. The PTU was replaced, and the vehicle was repaired. The vehicle later experienced transmission failures and failed to properly accelerate or reverse as needed. The vehicle was towed to the local dealer to be diagnosed, and it was determined that the transmission needed to be replaced. The vehicle was not yet repaired. Additionally, while driving at an undisclosed speed, the message “Service 4WD” was displayed. The manufacturer was not contacted. The failure mileage was 25,749.