2016 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,406 owner complaints filed for this model year. This is the 5th highest complaint count among 12 Cherokee model years with reports.
Of the 2016 reports, 37 involved a crash and 14 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, automatic transmissionApr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Campaign 23V302000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the left halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S38.
Campaign 16V287000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the right halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S39.
Campaign 16V284000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Representative owner complaints: power train
629 reports, newest first. Show all
Power train, Engine, Sep 18, 2017
WHEN THE WEATHER IS OVER 90 DEGREE THE ENGINE DOES NOT START WHILE USING THE PUSH IGNITION BUTTON OR THE REMOTE START. THE AC AND RADIO ARE OPERATIONAL HOWEVER THE VEHICLE DISPLAYS A CHECK ENGINE LIGHT ALONG WITH OTHER SERVICE PARK BRAKE WARNING MESSAGE. THE VEHICLE WILL NOT START TILL THE WEATHER COOLS DOWN AND GETS BELOW 90 DEGREES. THERE IS POSSIBILITY THIS ISSUE CAN ARISE WHEN DRIVING THE VEHICLE, IN WHICH CASE IT COULD BE DEADLY.
Power train, Sep 6, 2017
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO REVERSE. WHEN SHIFTED INTO DRIVE, THE VEHICLE WAS NOT OPERABLE FOR APPROXIMATELY 40 MINUTES AND THE SHIFTER MALFUNCTION WARNING INDICATOR ILLUMINATED. SAFFORD OF FREDERICKSBURG (5202 JEFFERSON DAVIS HIGHWAY, FREDERICKSBURG, VA) COULD NOT REPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,100.
Power train, Air bags, Aug 16, 2017, crash
AIR BAGS DID NOT DEPLOY IN FRONT END COLLITION. SHIFTER LEVER SHOWS RED INDICATOR LIGHTS WHILE DRIVING IN ALL GEARS NEUTRAL , REVERSE, DRIVE, AND PARK. PULLED OFF ROAD TURNED OFF CAR THEN BACK ON LIGHTS WENT AWAY. THIS HAS HAPPENED THREE TIMES UNDER 30,000 MILES. DEALERSHIP CANNOT FIND PROBLEM
Power train, Electronic stability control (ESC), Engine, Aug 8, 2017
MY 2016 JEEP CHEROKEE STARTED HAVING ISSUES. ON MY WAY HOME FROM WORK THE SERVICE TRANSMISSION MESSAGE POPPED UP ON MY DISPLAY AND ENGINE LIGHT CAME ON AND HAD ABSOLUTELY NO ACCELERATION CAPABILITY. MANAGED TO STAY WITH TRAFFIC AND PROCEED TO THE OFF RAMP TO A GAS STATION. I FOLLOWED WHAT IT'S SAID ON OWNER MANUAL: TURN OFF THE CAR AND TURN ON THE CAR WHILE ON NATURAL FOR FEW MINUTES AND THE MESSAGE WENT AWAY BUT THE ENGINE LIGHT WAS THERE FOR A WHILE AND GOT TURNED OFF IT SELF. BUT THE NEXT DAY SAME ISSUE HAPPENED AGAIN. I TOOK THE CAR TO JEEP DEALERSHIP, THEY DID NOT HAVE A TRANSMISSION SPECIALIST TO CHECK THE CAR. I HAD TO MAKE AN APPOINTMENT WITH ANOTHER DEALERSHIP, THE APPOINTMENT IS FOR TOMORROW. INTERESTING IS THE MANUAL SAYS AFTER RESETTING SHOULD NOT DRIVE THE CAR BECAUSE IT MIGHT CAUSE ENGINE PROBLEMS, AND SHOULD HAVE DEALER TO CHECK BUT THE DEALERS DON'T CHECK THE CAR RIGHT-AWAY THEY GIVE YOU APPOINTMENT FOR FEW DAYS LATER OR A WEEK LATER. I HAD THIS CAR FOR YEAR AND HALF I DRIVE 3 MILES FROM HOME TO WORK I DON'T UNDERSTAND WHY THE CAR SHOULD HAVE A TRANSMISSION PROBLEM AT THIS EARLY STAGES. I DON'T FEEL SAFE DRIVING THIS CAR. NOT HAPPY AT ALL!
Power train, Aug 8, 2017
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE ENTERED INTO SAFE MODE AND DECELERATED INDEPENDENTLY. THE VEHICLE WAS TOWED TO VICTORY CHRYSLER DODGE JEEP RAM (LOCATED AT 45 NABER DR, SHALLOTTE, NC 28470, (877) 463-1766) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TCM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E004000 (POWER TRAIN). THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,200.
Power train, Electrical system, Vehicle speed control, Jul 25, 2017
1) CAR STALLS AT RANDOM WITHOUT WARNING AND NO APPARENT CAUSE. I'VE HAD THE CAR STALL AT LOW SPEEDS AFTER TURNING (ABLE TO RESTART) BUT MOST SIGNIFICANTLY AN INCIDENT OCCURRING 7/9/2017 WHEN I LOST ALL ACCELERATION ON THE INTERSTATE AT 65MPH WHILE TOWING A 3500LB TRAILER. THE TACHOMETER AND SPEEDODOMETER DROPPED IMMEDIATELY TO ZERO. TOTAL SHUTDOWN. CONCURRENTLY ALL THE ELECTRONICS SHUTDOWN, INCLUDING POWER BRAKES. THANKFULLY I WAS ON A FLAT STRETCH OF ROAD AND WAS ABLE TO DRIFT INTO THE BREAKDOWN LANE. THE CAR WOULD NOT RESTART; NO ELECTRICAL COMPONENTS WITH THE EXCEPTION OF THE HAZARD LIGHTS AND EMERGENCY BRAKE WERE FUNCTIONING. CAR HAD TO BE TOWED. 3) CRUISE CONTROL FAILS TO MAINTAIN CAR SPEED ON MODERATE DOWNGRADES...RPM'S WILL SHOOT TO 5000, THEN CAR WILL "TAKE OFF" INCREASING SPEED BY AS MUCH AS 15 MPH MORE THAN CONTROL IS SET FOR. MY COMPLAINTS HAVE BEEN VERIFIED/REPLICATED BY A JEEP CHRYSLER SERVICE CENTER BUT THEY HAVE STATED THEY CAN'T FIX THE CAR BECAUSE THEY DO NOT KNOW WHAT IS CAUSING THE ISSUE.
Power train, Jul 7, 2017
DRIVING 65-75 MPH ON HIGHWAY IN HIGH TRAFFIC, SERVICE TRANSMISSION MESSAGE CAME ON ENGINE LIGHT CAME ON AND WE HAD ABSOLUTELY NO ACCELERATION NO USE OF SPEEDOMETER, CRUSE, COULDN'T CHECK GAUGES. WERE ABLE TO PULL OFF THE HIGHWAY. LET VEHICLE SIT AND RESTART. ENGINE LIGHT STILL ON CALLED THE JEEP 800 NUMBER I HAD IN THE VEHICLE AND WAS DISCONNECTED TWICE WITH NO RETURN CALL. THIS VEHICLE HAS UNDER 15,000 MILES ON IT. NOW LESS THAN A WEEK LATER THE SAME THING HAPPENED. THIS TIME I TOOK IT TO AN AUTO PARTS STORE TO HAVE THEM CHECK THE CODE. WHICH CAME UP AS: P0887 TCM POWER RELAY CONTROL CIRCUIT HIGH DEFINITION FOR CODE: INDICATES THAT THE TCM POWER RELAY CONTROL ELECTRICAL CIRCUIT SIGNAL HAD HIGH VOLTAGE FOR PREDETERMINED PERIOD OF TIME.
Power train, Seats, Service brakes, Jun 22, 2017
PURCHASED MY 2015 JEEP CHEROKEE IN SEPTEMBER 2015 BRAND NEW WITH 19 MILES. THE CAR STARTED OFF RUNNING GREAT I LOVED IT. BY APRIL 2016, I NOTICED THE CAR BEGAN TO DRIVE DIFFERENTLY AND AT FIRST I DIDN'T THINK MUCH OF IT BUT IT GOT WORSE AND WORSE. BY OCTOBER MY CAR WAS JERKING SO BAD, STALLING SOMETIMES AND ACCELERATING SOMETIMES ON IT'S ON.I TOOK IT INTO THE DEALERSHIP AND THEY REPLACED THE TRANSMISSION WITH ONLY 11000 MILES ON THE VEHICLE. MY CAR DROVE LIKE IT ONCE USED TO UNTIL ABOUT THE END OF JANUARY 2017. THE CAR BEGAN TO ACCELERATE ON ITS OWN ONCE AGAIN JUMPING FROM 1GEAR TO 3 GEAR AND BACK. IN FEBRUARY ON MY WAY TO WORK MY SHIFTER LOCKED ON ME AND WENT COMPLETELY OUT CAUSING ME TO COME TO A COMPLETE STOP. THANK GOD IT WAS 4AM AND NO CARS WERE OUT BECAUSE I WOULD HAVE DEFINITELY BEEN IN A CAR ACCIDENT. I TOOK THE CAR TO THE DEALERSHIP AND EXPRESSED MY TROUBLES WITH THE CAR AND THEY CHANGED THE SHIFTER AND DID SOME UPDATE ON THE CAR SAYING THAT THAT'S WHY MY CAR WAS DRIVING THE WAY IT WAS. THE VERY NEXT FRIDAY AFTER GETTING MY CAR BACK FROM THEM, I ALMOST HIT THE BACK OF A CAR COMING DOWN STREET WITH A SLIGHT INCLINE AND THE VEHICLE SPED UP ON IT OWN WITHOUT ME PRESSING THE GAS FROM 25MPH TO 45MPH JUMPING FROM 2 TO 4 GEAR. THE CAR JERKED SO HARD FELT LIKE I HAD BEEN HIT BY ANOTHER CAR. I CALLED JEEP AND TOLD THEM I WAS BRINGING THE CAR BACK IT WAS NOT FIXED AND I ALMOST HAD AN ACCIDENT. WHEN THEY GOT THE VEHICLE, THEY CLAIMED WHEN THEY DROVE THE VEHICLE IT PERFORMED HOW IT WAS SUPPOSED.I HAVE BEEN HAVING NOTHING BUT TROUBLE WITH THIS CAR SINCE THEY REPLACED THE TRANSMISSION. I CALLED CHRYSTLER MYSELF TO EXPRESS MY ISSUES WITH MY CAR AND THEY PRETENDED TO CAR AT FIRST AND BARELY GOT IN TOUCH WITH ME TOWARDS THE END OF IT. FINALLY, I FOUND A LEMON LAW ATTORNEY AND I AM CURRENTLY FIGHTING THEM TO BUY THIS VEHICLE BACK. I DO NOT FEEL SAFE IN THIS CAR.
Power train, Jun 21, 2017
I BOUGHT MY JEEP BRAND NEW ZERO MILES, CURRENTLY ITS AT 28K. I BEGAN TO HEAR A FLAPPING NOISE WHEN SHES ON IDLE AND THE AUTO SHUT OFF ISNT ON AND WHEN I START TO DRIVE THE NOISE GOES AWAY. LATER I NOTICED THAT ON START POINT THE ACCELERATOR EITHER GETS STUCK OR IT MAKES THE STARTING JOLT AS IF I GASSED IN THE PEDAL ALL THE WAY. WHEN IM ON THE FREEWAY AND I LET GO OF THE GAS PEDAL THE SPEED WONT DECREASE I'D HAVE TO USE THE BRAKE PEDAL, OBVIOUSLY THE SPEED WONT DECREASE IF IM GOING DOWNHILL, THIS IS WHEN IM ON A FLAT WAYWARD. THESE SYMPTOMS WITH THE EXCLUSION OF THE FLAPPING NOISE ON IDLE, HAPPEN ONLY OCCASIONALLY. MY JEEP IS ONLY ONE YEAR OLD I MAINTAIN IT VERY REGULARLY ROTATE TIRES, FLUIDS, THE WORKS. I TOOK HER TO THE DEALERSHIP AND IM HOPING A GOOD DIAGNOSTIC AND A GOOD FIX, BECAUSE SINCE IT HAPPENS ON OCCASIONS I DON'T WANT TO BRING MY JEEP BACK AND CONTINUE THE SAME ISSUE, IT COULD BE A SAFETY HAZARD, SHES OUR ONLY FAMILY CAR AND IF SOMETHING GOES BYPASSED, UNFORTUNATE EVENTS MAY TAKE PLACE, (GOD FORBID,) AND THIS ISSUE CAN BE SPOTTED RIGHT AWAY, I WILL HAVE PEACE OF IN MIND.
Power train, Jun 20, 2017
CAR GOT STUCK IN GEAR 8 ON HIGHWAY. HAS 10,000 MILES ON IT
Power train, Electrical system, Air bags, Jun 19, 2017
BEGINNING ABOUT TWO MONTH AGO, I HAVE BEEN GOING BACK TO THE DEALER FOR DRIVE TRAIN RELATED ISSUES. THE INITIAL ISSUE WAS A FAILED REAR HUB AT AROUND 25,000 MILES WHICH WAS FOUND DURING AN OIL CHANGE. NEXT, THE MAIN DRIVE SHAFT (PROPELLER SHAFT) BEGAN MAKING GRINDING NOISES AS WELL AS A WOBBLE/THUMPING SOUND AT HIGHWAY SPEEDS. THE GRINDING SOUND WAS RESOLVED BUT THE WOBBLE/THUMPING CONTINUED. THE FOLLOWUP FOR THAT SOUND FOUND FAILED HALF-SHAFTS (BOTH SIDES), FAILED REAR DIFFERENTIAL, AND FAILED TRANSFER CASE/MODULE. THE CAR WAS RETURNED TO ME WITHOUT ALL REPAIRS BEING COMPLETED DUE TO LACK OF PARTS AND "WARRANTY NOT AUTHORIZING ADDITIONAL DAYS OF RENTAL" THE CAR THEN BEGAN TO GIVE FAILED PARKING BRAKE SERVICE CODES AND CHECK AIR BAG SYSTEM CODES WHICH SUPPOSEDLY ARE RELATED NOW TO A FAILED ON BOARD CONTROL MODULE. WHEN THE MOST RECENT CODES (TODAY) WERE GIVEN THE CAR WOULD NOT SHIFT INTO GEAR INITIALLY.
Power train, May 11, 2017
THE SERVICE TRANSMISSION WARNING CAME ON AS I PULLED INTO A GAS STATION, ALONG WITH THE TRANSMISSION ICON. I TURNED THE CAR OFF TO FILL UP. WHEN I RESTARTED IT SEEMED TO ACCELERATE FINE ON THE SURFACE STREET AND THEN HIGHWAY, BUT THE ICON REMAINED LIT. THE SERVICE TRANSMISSION WARNING THEN CAME BACK ON A FEW MILES LATER AND I COULDN'T ACCELERATE. ONCE I DECELERATED, I COULDN'T ACCELERATE AGAIN. I PULLED INTO A PARKING LOT AND RESTARTED THE CAR. AGAIN, IT WORKED. WHEN I TURN THE CAR OFF AND ON IT SEEMS TO WORK FINE UNTIL THE WARNING COMES BACK ON (IT ONLY TAKES A FEW MILES) TAKING IT TO THE DEALER THIS EVENING. MY CAR IS 50 WEEKS, 12,200 MILES.
Power train, May 8, 2017
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE ATTEMPTING TO DRIVE, THE TRANSMISSION FAILED TO SHIFT GEARS. THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHERE THE DEALER STATED THAT THEY HAD NO RECORD OF THE SOFTWARE BEING UPDATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. HOWEVER, THE CONTACT STATED THAT THE MANUFACTURER ADVISED HER TO TAKE THE VEHICLE BACK TO THE DEALER BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 21,000.
Power train, Apr 17, 2017
DURING AN OUT OF TOWN TRIP (HIGHWAY) DRIVE WITH THE FAMILY ON EASTER SUNDAY, MY 2016 JEEP CHEROKEE LIMITED TRANSMISSION SUDDENLY LOCKED INTO 8TH GEAR AND WOULDN'T ACCELERATE PAST 2000 RPMS. CHECK ENGINE LIGHT AND "SERVICE TRANSMISSION" APPEARED ON THE CONTROL PANEL. IN ORDER TO NOT BE STRANDED, WE DROVE THE CAR IN 8TH GEAR FOR 3.5 HOURS BACK HOME. CAR WOULD NOT CHANGE GEARS, NOR ACCELERATE. WE LUCKILY WERE NOT INVOLVED IN AN ACCIDENT. UPON ARRIVING AT THE DEALERSHIP (CLOSED FOR HOLIDAY), ANOTHER JEEP OWNER WAS THERE DROPPING OFF HIS CAR AS HIS WAS STUCK IN 3RD GEAR AND COULDN'T ACCELERATE PAST 45 MPH. THE SERVICE DEPARTMENT JUST CALLED ME BACK NOW (NEXT DAY) AND SAID THAT TRANSMISSION ERROR IS A SOFTWARE PROBLEM AND NEEDS TO BE UPGRADED. WHY WOULD THE CAR NEED AN UPGRADE AND MAKE THE TRANSMISSION INOPERABLE WHILE I'M IN MOTION INSIDE THE CAR? INFURIATING!
Power train, Apr 4, 2017
VEHICLE STARTED LUNGING FORWARD AND SHIFTING ISSUES WHILE IN MOTION. DEFINITELY A TRANSMISSION ISSUE. BEEN IN THE SHOP FOR A WEEK. TECHNICIAN NOT SURE WHAT TO DO ABOUT IT WAITING ON DODGE TO CALL THEM BACK. HE SAID EITHER REPROGRAM IT OR REPLACE TRANSMISSION.
Power train, Mar 28, 2017
MY WIFE AND I BOUGHT A JEEP CHEROKEE JUST ABOUT A YEAR AGO. WE HAVE HAD IT IN THE SHOP THREE TIMES FOR ROLLING AFTER THE CAR IS PUT IN PARK. JUST LAST SATURDAY (25 MARCH) MY WIFE WAS GETTING OUT OF THE CAR AT OUR DAUGHTERS SOFTBALL GAME AND THE CAR ROLLED BACKWARDS KNOCKING HER TO THE GROUND ALMOST ROLLING OVER HER. THE VEHICLE ENGINE WAS NOT RUNNING. SHE HAD TO GO TO THE DOCTOR AND RECEIVE TREATMENT.
Power train, Mar 25, 2017
TRANSMISSION LOCKS INTO GEAR DURING LIGHT THROTTLE OR NO THROTTLE LOADS REPEATEDLY. HAPPENS ON DOWNHILL DRIVING OR AT A RED LIGHT/STOP SIGN. CAR HAS NO POWER AND HAS TO BE DRIVEN OFF TO THE SIDE TO RESET COMPUTER OR LEFT SITTING IN AN INTERSECTION WHILE WAITING FOR A TOW TRUCK (ONE TIME). DEALER IS AWARE OF THE ISSUE AND IS REPLACING PARTS FROM THE COMPUTER TO A COMPLETE TRANSMISSION NOW. WIFE FEELS UNSAFE IN WHAT SHOULD BE A BRAND NEW PROBLEM FREE CAR
Power train, Mar 25, 2017
THE 2016 TRAILHAWK VERSION OF THE CHEROKEE HAS A DANGEROUS TENDENCY WHEN DESCENDING STEEP BUREAU OF LAND MANAGEMENT ROADS WITH GRADES OF 8-12%. THIS MODEL WAS SUPPOSEDLY DESIGNED TO MAINTAIN CONTROL WHEN GOING DOWNHILL ON THESE TYPES OF GRADES. IF YOU SHIFT IT INTO FIRST GEAR IN LOW RANGE, IT CANNOT HOLD THE GRADE AS THE ENGINE HAS INADEQUATE COMPRESSION TO SLOW THE CAR AND THE TRANSMISSION WILL SHIFT INTO 2ND EVEN THOUGH THE SHIFTER IS IN FIRST GEAR. THE CAR WILL ACCELERATE DOWNHILL A AN EXTREMELY HIGH RATE AND JUST BEFORE IT HITS THE REDLINE, IT WILL SHIFT INTO SECOND GEAR, THIS CAUSES THE CAR TO QUICKLY ACCELERATE UNTIL YOU APPLY THE BRAKES TO BRING IT UNDER CONTROL. THIS WILL GET SOMEONE SERIOUSLY INJURED OR KILLED. I SUBMITTED A REVIEW OF THIS AND OTHER ISSUES TO JEEP AND THEY SIMPLY ADVISED ME TO SPEAK TO A JEEP DEALER WHICH I DID. I EXPLAINED THIS ISSUE TO THEM AND THEY HAD NO SOLUTION FOR THIS. BECAUSE OF THIS WE SOLD THE CAR IN LESS THAN ONE YEAR. WE BOUGHT IT IN APRIL OF 2016 AND TRADED IT IN THIS MONTH.
Power train, Mar 14, 2017
VEHICLE IN MOTION, 65 MPH SERVICE TRANSMISSION LIGHT CAME ON. ABILITY TO ACCELERATE CEASED, MERGED ON TO FREEWAY ABLE TO MAINTAIN SPEED AT 60 MPH BUT UNABLE TO ACCELERATE. ON THE WAY TO DEALERSHIP, STOPPED RPMS WENT WAY UP, NO ACCELERATION AT ALL. PURCHASED BRAND NEW, CURRENTLY AT 14,091 MILES.
Steering, Power train, Vehicle speed control, Mar 11, 2017
VEHICLE STALLS OUT IN THE MIDDLE OF DRIVING, COMPLETELY LOSING ALL POWER TO THE VEHICLE IN THE MIDDLE OF TRAFFIC. STEERING WHEEL LOCKS UP AND ACCELERATION RAPIDLY DECLINES TO 0. DASH DISPLAYS SHIFT TO P THEN DESIRED GEAR. IN ORDER TO GET THE VEHICLE WORKING CORRECTLY AGAIN, I MUST SHIFT TO P AND THEN TURN THE VEHICLE OFF AND BACK ON (WHEN TURNING THE VEHICLE BACK ON, IT HESITATES TO START). CAN'T TURN ON HAZARDS SO NO ONE KNOWS WHY I AM STOPPED IN THE MIDDLE OF TRAFFIC. HAVE BEEN TO THE DEALER TWO TIMES NOW, GOING ON THREE. BEING TOLD SOFTWARE. REGARDLESS OF THAT, IT'S VERY DANGEROUS AND HAZARDOUS. ALL IT WILL TAKE IS SOMEONE NOT PAYING ATTENTION FOR MYSELF AND MY FAMILY TO BE SERIOUSLY HURT OR GOD-FORBID WORSE.
Power train, Mar 9, 2017
WHEN IT IS BELOW FREEZING OUT THE CAR WILL NOT SHIFT. YOU CAN GET OUT OF NEIGHBORHOOD IN LOW GEAR BUT WHEN YOU GO TO GET ON HIGHWAY THE CAR JUST DIES. DEALER SAYS THIS IS NORMAL UNTIL TRANSMISSION FLUID WARMS UP.
Suspension, Power train, Engine, Mar 5, 2017
THE JEEP STALLED IN THE MIDDLE OF THE INTERSECTION! SEVERAL TIMES AND ONCE AS I WAS EXITING THE FREEWAY ! THE SERVICE TRANSMISSION LIGHT WENT ON AND THEN I RECEIVED THE JEEP BACK NINE DAYS LATER AND THE THE ENGINE RATTLES AND THE CONSOLE CRACKING SOUNDS THEMOTOR SOUND LIKE IT'S RUNNING HIGHER THAN BEFORE IT WAS FIX I TOOK IT BACK THE SERVICE MANGER TOLD ME THAT IT RUNS FINE AND I NEED TO RELAX AND ENJOY THE ARTS BUT I DON'T THINK IT WORKING LIKE IT WAS PRIOR TO BREAKING DOWN ! IT HAD 6949 MILES ON IT AND NOW THE SHOCKS SEEM TO HIT HARD TOO ! SO I NOT SURE WHAT'S GOING ON ! JEEP CORPORATE TOLD ME TO DRIVE IT BUT I DON'T FEEL SAFE ! I ASKED FOR A BETTER JEEP! AND I WAS TOLD THAT THINGS HAPPEN ! THE SERVICE DEPARTMENT WON'T LOOK AT IT AGIAN ! AND THE JEEP SEEMS TO BE PULLING TO THE LEFT ! BUT THE STEERING WHEEL LOOKS ALIGNED!
Power train, Feb 28, 2017
HAD THE CAR FOR A YEAR AND THE THERMOSTAT BLEW. GUY AT DEALERSHIP SAID " CHRYSLER GOT A BAD BATCH OF THERMOSTATS" AND THAT THEY WOULD REPLACE UNDER WARRANTY. GET HOME AND NEXT DAY CAR HAD LIST ALMOST ALL ANTIFREEZE. LEAKING. HORRIBLY. WAS DRIVING, ENGINE LIGHT AND TRACTION LIGHT CAME ON. GOT CODES RAN, "THERMOSTATS RATIONAL". WEIGHT START. TRIED THE TIMES, STARTED AND RAN ROUGH.
Power train, Feb 23, 2017
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 75 MPH, THE TRANSMISSION STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THE VEHICLE, BUT IT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Power train, Electronic stability control (ESC), Feb 20, 2017
A LIGHT ON MY DASHBOARD CAME ON WHILE I WAS DRIVING AT 55 MPH THAT READ "SERVICE TRANSMISSION". THE ODOMETER STOPPED WORKING AND MY CAR DIDN'T SEEM TO BE FUNCTIONING PROPERLY. STOPPING AT A LIGHT, MY CAR NEARLY STALLED WHEN I NEEDED TO CROSS OVER AN INTERSECTION. I HAD TO HAVE MY VEHICLE TOWED TO BE SERVICED THE FOLLOWING DAY. I WAS TOLD BY THE SERVICE STATION THAT THE ISSUE WASN'T WITH THE TRANSMISSION- BUT THAT THE CAR NEEDED A SOFTWARE UPDATE. I COULD HAVE BEEN HIT WHEN MY CAR NEARLY STALLED DRIVING ACROSS THE INTERSECTION. I ADDRESSED MY CONCERN WITH FCA, BUT WAS TOLD THAT SOFTWARE UPDATES ARE ROUTINELY NEEDED AND SHOULD BE DONE AT THE SAME TIME AS MY OIL CHANGE. MY CAR ONLY HAS 5300 MILES AND IS ONLY DRIVEN SHORT DISTANCES (MOSTLY ON THE WEEKEND). THIS ISSUE SHOULD NOT BE HAPPENING WITH A CAR SO NEW AND SUCH LITTLE MILEAGE. ALSO, MY CAR HAS BEEN KEPT UPDATED WITH THE NECESSARY OIL CHANGES. I DON'T UNDERSTAND WHY I AM NOT NOTIFIED AHEAD OF TIME IF MY CAR NEEDS THESE SOFTWARE UPDATES? AM I JUST EXPECTED TO CROSS MY FINGERS AND HOPE THIS ISSUE DOESN'T OCCUR AGAIN? THIS ISSUE GREATLY AFFECTED MY SAFETY. AND MY CAR WASN'T DRIVABLE. IT'S BOTH A MAJOR SAFETY CONCERN AND AN INCREDIBLE INCONVENIENCE.