2016 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,406 owner complaints filed for this model year. This is the 5th highest complaint count among 12 Cherokee model years with reports.
Of the 2016 reports, 37 involved a crash and 14 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, automatic transmissionApr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Campaign 23V302000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the left halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S38.
Campaign 16V287000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the right halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S39.
Campaign 16V284000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Representative owner complaints: steering
53 reports, newest first. Show all
Steering, Wheels, Sep 10, 2019
WHEN TOWING VEHICLE 4 WHEELS DOWN BEHIND MY MOTORHOME AT TIMES VEHICLE HAS A SEVER WOBBLE. IT IS BOTH WHEN TAKING A CORNER OR STRAIGHT. CAN NOT STOP WOBBLE UNLESS I COME TO A COMPLETE STOP. VERY SCARY.
Steering, Vehicle speed control, Engine, Aug 28, 2019
PURCHASED 2106 JEEP CHEROKEE IN APRIL 2019. HAD CAR LOOKED OVER AND OIL CHANGED APRIL 19, 2019 @30,141 MILES. ON 8/14/19 THE VEHICLE STALLED WHILE LEAVING A STOP SIGN. TOTAL LOSS OF CONTROL OF THE CAR. DASHBOARD LIGHTS FLASH AND DISPLAY INSTRUCTS YOU TO PUT THE CAR IN PARK. AFTER 3 ATTEMPTS THE CAR STARTS. THOUGHT IT WAS A FLUKE. 8/24/19 THE SAME EVENT HAPPENS AGAIN, EXCEPT ON A BUSIER ROAD. VERY SCARY AND CONCERNED ABOUT BEING HIT FROM BEHIND. 4 ATTEMPTS TO RESTART CAR, FINALLY STARTS AND I DRIVE DIRECTLY TO MECHANIC. 8/27/19 HAPPENS MULTIPLE TIMES TO MECHANIC, WHO AGREES THIS IS A VERY DANGEROUS SITUATION IN MOVING TRAFFIC. THE COMPUTER DOES NOT INDICATE ANY PROBLEM. BASED ON INFORMATION I HAD FOUND ON LINE, HE CHECKS THE OIL TO FIND NO OIL ON THE DIPSTICK. CAR IS @ 35,242 MILES & CONSUMED 4 QTS OF OIL DURING 5100 MILES. I AM TOLD THAT THIS IS WAY TOO MUCH OIL TO BE USED FOR THIS NUMBER OF MILES. THE MORE I POKE AROUND ON LINE, I SEE THAT MANY JEEP CHEROKEE OWNERS ARE REPORTING THE SAME PROBLEMS. COUNTLESS THAT HAVE HAPPENED ON THE HIGHWAY, WHICH I CAN'T BEGIN TO THINK HOW DEADLY THAT CAN BE. IT APPEARS THAT JEEP/CHRYSLER IS DOING NOTHING ABOUT THIS PROBLEM. THEY HAVE RECALLED THE 2019 JEEP CHEROKEE FOR THIS PROBLEM. I WOULD ALSO BELIEVE THIS IS AN ENVIRONMENTAL PROBLEM WITH EXCESSIVE AMOUNT OF OIL BEING BURNED. I DO HAVE RECEIPTS FROM THE SERVICE GARAGE. PLEASE HELP
Steering, Aug 16, 2019, crash
STEERING WHEEL SEIZED WHEN CAR WAS IN MOTION ON CITY STREET AND CAR GOT HIT AT ELECTRIC POLE CAUSING POLE AND WIRE DAMAGE AND ROUTE CLOSED FOR LONG PERIOD AND CAR TO GET TOTALED AND LUCKILY I SURVIVED. SPEED WAS AROUND 25-30MPH
Steering, Electrical system, Other or unspecified, Jul 31, 2019
SERVICE SHIFTER NOTIFICATION KEEPS POPPING UP AND YOU MUST STOP VEHICLE AND TURN IT OFF AND OPEN THE DOOR TO RESET IT. APPARENTLY THERE IS A PLASTIC PIECE THAT GOES BAD AND HAS TO BE REPLACED. THIS HAS HAPPENED A LOT SO WHY IS THERE NO RECALL?
Steering, Electrical system, Engine, Jun 27, 2019
WHILE IN MOTION: 2016 JEEP CHEROKEE WILL RANDOMLY LOSE ENGINE POWER DURING A RIGHT TURN (ON HIGHWAY AT HIGH SPEED AND AT LOW SPEED ON CITY STREET), STEERING LOCKS UP, DECELERATES AUTOMATICALLY, AND DASH SAYS TO PUT VEHICLE INTO MANUAL MODE AND SELECT THE DESIRED GEAR. THIS IS VERY DANGEROUS AND HAS ALMOST CAUSED AN ACCIDENT TWO TIMES.
Steering, Service brakes, Engine, May 22, 2019
VEHICLE LOSES POWER WHILE DRIVING, ENGINE SHUTS DOWN, STEERING LOCKS AND THE DASH LIGHTS UP WITH A MESSAGE THAT SAYS PUT VEHICLE AND "PARK" AND THEN SELECT DESIRED GEAR. I HAVE TWO SMALL SPECIAL NEEDS CHILDREN. THIS HAS HAPPENED 3 TIMES IN THE LAST TWO MONTHS. I KEEP MY VEHICLE UP TO DATE ON MAINTENANCE/SERVICE. I READ OVER 100 PEOPLE'S EXACT SAME COMPLAINTS ON LINE. IT DOESN'T MAKE SENSE THAT I AM PAYING A CAR PAYMENT, HAVE LESS THAN 45,000 MILES ON A LESS THAN 3 YEAR OLD VEHICLE, AND HAVING THESE KIND OF SAFETY CONCERNS. WE HAVE ONE VEHICLE, LIMITED MEANS, AND TONS OF THERAPY APPOINTMENTS. TODAY, MY CAR DIED WITH NO WARNING ON A BUSY ROAD, GIVES ME APPROXIMATELY 10 SECONDS TO PULL TO SAFETY BEFORE THERE IS NO SPEED/ABILITY TO MANUEVER THE VEHICLE. IT IS RIDICULOUS THAT THE RISK IS SO HIGH, AND THE NUMBER OF COMPLAINTS LISTED ON LINE SHOW A SERIOUS ISSUE WITH THIS AMONG HUNDREDS OF VEHICLES BY JEEP AND NOTHING. THE DEALERSHIPS/SERVICE CONTINUE TO MAKE COMMENTS LIKE "WE WERE UNABLE TO REPLICATE THE ISSUE". TO BE SPECIFIC: DRIVING AT ABOUT 25 MILES PER HOUR, STRAIGHT FOLLOWING A RIGHT TURN....LOST POWER. LIGHTS WENT ON THE DASH, MESSAGE ABOVE APPEARED. IT TOOK TWO TRIES TO RESTART TO GET ME OUT OF THE MIDDLE OF THE ROAD.
Steering, Vehicle speed control, Apr 28, 2019
PURCHASED A 2016 JEEP CHEROKEE 2016 LATITUDE. HAD 70,000 MILES ON IT. TWO WEEKS INTO OWNING IT ON HARD TURNS THE BATTERY LIGHT AND DASH WOULD LIGHT UP. ON TWO OCCASIONS THE CAR WOULD BE MAKING A TURN (IN DRIVE) AND WOULD FAIL ACCELERATE OR CONTINUE IN THAT GESR CAUSES IT TO STALL INTO NEUTRAL AND THEN LOOSE STEERING CONTROL. THE CAR WOULD THEN SHAKE VIOLENTLY AND AFTER GETTING OUT OF THE WAY OF TRAFFIC IT WAS TURNED OFF. ONCE THE CAR WAS TURNED OFF THE CAR WOULD NOT START UNTIL 3 OR 4 TIMES. IMAGINE THIS HAPPENING ON THE ENTRANCE TO THE HIGH WAY. THE CAR WOULD DRIVE FOR A COUPLE MILES AND THEN STALL OUT AGAIN. NOT A SAFE CAR AND DO NOT FEEL COMFORTABLE MOVING FORWARD WITH THIS VEHICLE ESPECIALLY ST HIGH SPEEDS.
Steering, Apr 4, 2019
SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D. THEY STAY LITE UP. IT HAPPENS WHEN I SHIFT GEARS. IT DOESN'T MATTER IF I SHIFT INTO REVERSE OR PARK IT STILL LIGHTS UP AND DOESN'T TURN OFF UNLESS I RESTART MY ENGINE. I'VE RESEARCHED AND A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM WITH THEIR JEEPS INCLUDING 2018 MODELS
Steering, Power train, Engine, Mar 31, 2019
WHILE MAKING A TURN, THE VEHICLE LOST POWER IN THE BRAKES, ACCELERATOR AND STEERING WHEEL. EVERYTHING LOCKED UP WHILE I WAS GOING UPWARDS OF 25MPH. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, BUT COMPLETELY LOST THE ABILITY TO CONTROL MY VEHICLE. THE CAR WOULD NOT FUNCTION UNTIL I TURNED IT OFF AND TRIED TO RESTART IT A FEW TIMES TAKING A COUPLE OF MINUTES. THIS HAPPENED ONCE ON THE 14TH OF MARCH AND ONCE ON THE 15TH OF MARCH. I WAS TOLD BY THE JEEP DEALERSHIP THAT THEY ARE AWARE OF THE ISSUE AND HAVE TOLD PEOPLE TO MAKE SURE TO CHECK THEIR OIL. I WAS TOLD THE DIPSTICK DOES NOT REACH THE BOTTOM OF THE OIL PAN AND ONLY GOES DOWN ABOUT HALFWAY (3 OF THE 6 TOTAL QUARTS THE PAN HOLDS). WHEN THE DIPSTICK DOES NOT "FEEL" OIL THE ENTIRE CAR ESSENTIALLY SHUTS DOWN AND LOCKS UP IN ORDER TO "PROTECT THE ENGINE" CAUSING THE DRIVER TO LOSE ALL ABILITY TO CONTROL IT. THEY MIGHT BE PROTECTING THE ENGINE FROM BURNING OIL, BUT TO LOSE FUNCTIONALITY PUTS MY LIFE IN DANGER. JEEP/CHRYSLER HAVE HAD THIS REPORTED BEFORE AS I FOUND NUMEROUS CASES OF THE SAME STORY. HOWEVER, THEY REFUSE TO DO ANYTHING ABOUT IT. I COULD HAVE BEEN IN A VERY SERIOUS ACCIDENT IF I WAS GOING FASTER THAN 27MPH OR IF I WAS NOT IN AN AREA THAT I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. I WAS NOT TOLD ANY OF THIS INFORMATION WHEN I PURCHASED THE CAR
Steering, Engine, Feb 7, 2019
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 45 MPH, THE ENGINE STALLED AND THE STEERING WHEEL SEIZED. THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE VEHICLE WAS PULLED OVER AND TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS UNKNOWN.
Steering, Electrical system, Service brakes, Dec 22, 2018
WHILE DRIVING, VEHICLE WILL DECELERATE AND WARNING LIGHT APPEARS TO SHIFT CAR IN GEAR. THEN CAR TURNS OFF. CAN NOT USE BREAKS, ALL ELECTRONICS FLASH AND COLTAGE LIGHT ALARM COMES ON. WHEN TAKEN TO DEALER TWICE, NO ERRORS FOUND. MY CHILDREN DROVE IT TODAY AND THE VEHICLE SUDDENLY STOPPED AND ALL WARNING LIGHTS CAME IN ALONG WITH A MESSAGE TO SHIFT THE CAR INTO GEAR. THE VEHICLE WAS DEAD. TOOK BACK TO DEALER AND AGAIN NO ERROR. I HAVE RESEARCHED THIS AND MANY OF THE SAME VEHICLES ARE HAVING THE SAME PROBLEMS, BUT JEEP DOES NOTHING.
Steering, Service brakes, Jul 26, 2018
AFTER HAVING MY BRAND JEEP FOR LESS THAN 2 MONTHS, THE SERVICE PARK BRAKE, ANTI-LOCK BRAKE, AND TRACTION LIGHT WENT OFF WHILE DRIVING. MY CAR THEN PROCEEDED TO JERK WHILE DRIVING SO I PULLED OVER AND TURNED THE CAR OFF. UPON RESTART OF THE JEEP, ALL THE LIGHTS WERE GONE AND THE JEEP DROVE FINE. 5 TO 6 MONTHS (AROUND MARCH 2017) LATER THE LIGHTS WENT OFF AGAIN WHILE DRIVING AND THE WHEEL BECAME STIFF AND HARD TO TURN. SINCE THE LIGHT WENT OFF AFTER TURNING THE CAR OFF AND BACK ON BEFORE, I DID THAT BUT THE LIGHTS STAYED ON. I CALLED TO SCHEDULE AN APPT WITH THE DEALERSHIP THEN THE LIGHTS WENT OFF. THE LIGHST STAYED OFF, AS THE APPOINTMENT WAS 2 WEEKS AWAY, SO I CANCELLED IT. AS A SINGLE PARENT I CANNOT AFFORD TO WASTE MONEY FOR A DIAGNOSTIC THAT WOULD NOT SHOW AN ERROR BECAUSE THE MALFUNCTION LIGHTS WERE OFF. IN AUGUST OF 2017 THE LIGHTS CAME ONE AGAIN, THE WHEEL BECAME HARD TO STEER. THESE LIGHTS STAYED ON FOR 2-4 DAYS THEN WENT OFF. THIS OCCURENCE HAPPENED AGAIN IN BETWEEN AS WELL MY SONS BDAY WEEKEND FEBRUARY 2018. MY PARENTS WERE DRIVING THE CAR AND THIS MADE THEM UNCOMFORTABLE. SINCE THEN THE LIGHTS CAME ON MORE FREQUENTLY, USING GO OFF WITHIN A DAY OR 2, ONLY TO COME BACK ON AGAIN. IN THE PAST 3 WEEKS THE LIGHTS HAVE COME ON DAILY, CUT OFF WHILE DRIVING, AND CUT BACK ON. THE BRAKES NOW MAKE A VIBRATING SENSATION WHEN DRIVING, AND 3 TIMES WHEN BACKING UP THE PARKING BRAKE ENGAGED ITSELF. IN THE HISTORY OF OWNERHSHIP OF THIS VEHICLE I HAVE USED MY PARKING BRAKE MAYBE 3 TIMES. I AM FRUSTRATED WITH THIS VEHICLE THAT I PURCHASED BRAND NEW WITH 7 MILES ON IT TO BEING EXPERIENCING SO MANY PROBLEMS. I HAVE OWNED THE VEHICLE SINCE SEPT 2016 (NOT EVEN 2 FULL YEARS ALTHOUGH THIS PROBLEM STARTED EARLY ON) AND ONLY HAVE 25K MILES ON IT.
Steering, Suspension, Other or unspecified, Jul 19, 2018
MY JEEP HAS BEEN AND LOOKED AT FOR SHAKING IN THE FRONT END WHEN GETTING TO A CERTAIN SPEED. I HAVE FOUND OUT AFTER GOING TO GET A WHEEL ALIGNMENT AND BEING TOLD IT MAY BE MY TIRES AND HAVING THEM CHANGED AND THEN TOLD IT MAY BE THE BALANCE OF THE TIRES AND HAVING THAT CHECKED THE ISSUE IS STILL PRESENT. AFTER LOOKING INTO THIS ISSUE MORE AND TALKING TO OTHER JEEP OWNERS ABOUT THIS THEY SAID IT IS WHAT IS CALLED THE JEEP SHAKES. AND ACCORDING TO LOOKING THIS ISSUE UP THIS IS PRESENT ON MANY JEEP YEARS AND FOR ME AS A CAR OWNER THERE IS NO RECALL TO FIX THIS ISSUE. THE COST OF FIXING THIS ISSUE CAN RANGE FROM $900 TO 1500 DOLLARS DEPENDING ON WHERE IT IS TAKEN. THE JEEP WHEN DRIVING AND REACHING 55 PLUS MPH AND IT STARTS TO SHAKE AND IF ABLE TO GET TO 65 MPH THE SHAKING CEASES.
Steering, Exterior lighting, Engine, Jul 17, 2018
ON 4 SEPARATE OCCASSIONS, WHILE IN MOTION, THE CAR COMPLETELY SHUT DOWN. ON EACH STALL, EVERYTHING SHUT OFF COMPLETELY INCLUDING ALL LIGHTS DASHBOARD ETC. WHEN I ATTEMPTED TO RESTART THE CAR IN THE MIDDLE OF THE ROAD (ONCE ON THE HIGHWAY) OBSTRUCTING TRAFFIC, THE CAR WOULD NOT RESTART. ONLY AFTER WAITING 3 -5 MINUTES DID THE CAR EVENTUALLY START. TWICE I WAS ALMOST REAR ENDED.
Steering, Trailer hitches, May 23, 2018
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE THAT WAS HITCHED TO A RECREATIONAL VEHICLE. WHILE DRIVING THE RECREATIONAL VEHICLE AT 60 MPH WITH THE JEEP IN TOW, THE CONTACT NOTICED THAT THE JEEP WAS SWAYING VIGOROUSLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN JEEP DEALER (THE CONTACT WAS DRIVING ON VACATION), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT WAS INFORMED THAT IT WAS SAFE TO DRIVE THE RECREATIONAL VEHICLE WHILE TOWING THE JEEP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.
Steering, Electrical system, Engine, Feb 23, 2018
WHILE STOPPED AT AN INTERSECTION, THE VEHICLE STALLED. ALL LIGHT WENT OFF AND BRAKE PEDAL STUCK DOWN. I PUT CAR IN PARK AND TURNED KEY. TRIED TO RESTART VEHICLE AND NOTHING STARTED... LIGHT JUST CAME ON THE DASH WITH EVERY ITEM FLICKING. THE BRAKE PEDAL WAS STILL STUCK DOWN. IF I OUT THE CAR IN NEUTRAL, UNABLE TO PUSH VEHICLE AND UNABLE TO REMOVE PARKING BREAK. KEEP IN MIND I'M AT A VERY HEAVY TRAFFIC INTERSECTION. TOOK ABOUT 5 MINUTES UNTIL THE CAR TOLD ME TO PRESS BREAK TO RELEASE PARKING BREAK . I TURNED THE KEY AND THE VEHICLE STARTED AGAIN. NOW I AM AFRAID THIS WILL HAPPEN EVERY TIME I COME TO A STOP. MY CAR HAS 19300 MILES.... NOTHING TO THIS EXTENT SHOULD BE GOING WRONG.
Steering, Electrical system, Service brakes, Jan 24, 2018
"TAKATA RECALL" I HAVE HAD MY CAR LOOKED AT A COUPLE TIMES FOR THE SAME ISSUES AND NO LUCK GETTING IT FIXED. WHILE DRIVING ON BOTH HIGHWAY AND REGULAR ROADS I WILL GET A WARNING CHIME AND ALL OF A SUDDEN MY SERVICE PARKING BRAKE, ABS, TRACTION CONTROL, AND FOUR WHEEL DRIVE- OVERHEATED LIGHTS COME ON. I THEN LOSE POWER STEERING, THE STEERING WHEEL BECOMES VERY STIFF AND THE BRAKES STOP WORKING. IT IS VERY SCARY ESPECIALLY IN THE WINTER TIME, TO NOT BE ABLE TO CONTROL YOUR VEHICLE. I AM PREGNANT AND HAVE A 2 YEAR OLD CHILD AND DO NOT WANT THIS JEEP ANYMORE UNLESS FIXED. I HAVE DONE RESEARCH AND IT SEEMS THAT PEOPLE WITH THE SAME JEEP EVEN DIFFERENT YEARS HAVE HAD THE SAME ISSUE. PLEASE HELP! THIS ALWAYS HAPPENS WHEN THE VEHICLE IS IN MOTION. I HAVE MANY OF THE SAME IMAGES JUST ALL DIFFERENT DAYS THIS HAS HAPPENED TO ME. I WILL ATTACH AND IMAGE BELOW. AS STATED THIS HAS HAPPENED MULTIPLE TIMES NOT JUST ONE DAY. THANK YOU.
Steering, Suspension, Other or unspecified, Jan 15, 2018
JEEP WOBBLE. I WAS TOWING MY VEHICLE BEHIND MY MOTOR HOME. I HAD TRAVELED APPROXIMATELY 300 MILES WITHOUT PROBLEMS. NEAR THE END OF MY TRIP I MADE A RIGHT TURN. JUST AFTER MAKING THE TURN I FELT A VIOLENT SHAKING. THE INCIDENT OCCURRED AT LOW SPEED ESTIMATED TO BE 20 TO 25 MILE PER HOUR. I LOOKED INTO THE REAR CAMERA AND WAS ABLE TO SEE THE VEHICLE OSCILLATING FROM SIDE TO SIDE.I IMMEDIATELY SLOWED TO A STOP TO GET THE SHAKING TO STOP. SINCE I WAS BLOCKING TRAFFIC I CONTINUED ON TO A SAFE PLACE. AFTER PROCEEDING ABOUT A MILE TO MY DESTINATION, I HAD NO FURTHER ISSUES. I HAVE CONTACTED JEEP CONCERNING THE ISSUE. THEY STATED THAT IT WAS ON ME TO BUY A WIRING KIT TO CORRECT THE PROBLEM. WHEN I PURCHASED THE VEHICLE ON DECEMBER 31, 2017, I TOLD THE DEALER THAT I WAS IN THE MARKET FOR A VEHICLE FOR TOWING. THEY DID NOT HAVE ONE WITH THE EQUIPMENT NECESSARY FOR TOWING IN STOCK BUT STATED THEY COULD GET ONE FROM LOUISVILLE KY. I AGREED TO HAVE GET IT. IN SHORT I PURCHASE A VEHICLE THAT THE DEALERSHIP SAID WAS READY FOR TOWING. AT NOW TIME DURING THE SALES PROCESS OR AFTER WAS I EVER NOTIFIED A A WIRING PACKAGE REQUIREMENT. I JUST LEARNED OF IT IN RECENT DAYS WHEN I HAD IT IN THE SHOP. I FEEL THAT CHRYSLER SHOULD PAY FOR THE FIX AND NOT ME AS THE CONSUMER BASED ON THEIR REPRESENTATION THAT THE VEHICLE WAS READY FOR TOWING.
Steering, Power train, Wheels, Oct 4, 2017
IN NOVEMBER 2016 I WAS DRIVING IN A 35MPH ZONE. THE CAR BEGAN TO SKIP AND JUMP FORWARD. WITHOUT WARNING THE SERVICE SHIFTER LIGHT CAME ON AND ALL MY LIGHTS FOR THE SHIFTER CAME ON (P,R,N,D). THE CAR WHICH WAS IN DRIVE IMMEDIATELY SHIFTED INTO PARK AND I LOST ALL CONTROL. THANKFULLY I WAS ABLE TO COME TO A STOP AND CALL FOR A TOW TRUCK. THE ISSUE WAS FIXED UNDER WARRANTY AND THEY SAID IT'S A DEFECT IN THE SHIFTER. THE SERVICE DEPARTMENT WAS VERY VAGUE WHEN EXPLAINING THIS TO ME. TWO WEEKS LATER I I WAS TOLD I COULD PICK UP MY CAR. FAST FORWARD TO TODAY 10/04/2017, MY CAR DID THE SAME THING. I WAS TRAVELING AT 55 MPH THIS TIME AND LOST ALL CONTROL. I HAD TO JUMP A CURB AND DRIVE ACROSS THE LAWN AND INTO THE PARKING LOT. I HAVE READ MANY ISSUES ABOUT THIS PROBLEM FROM OTHER JEEP OWNERS. WHY HASN'T A RECALL BEEN ISSUED? ESPECIALLY IF THIS IS A KNOWN ISSUE. I COULD HAVE CAUSED A LARGE ACCIDENT ESPECIALLY SINCE IT WAS DURING RUSH HOUR. SAFETY OF CONSUMER AND OTHERS ON ROAD NEED TO BE TAKEN INTO ACCOUNT.
Steering, Jul 3, 2017
2016 JEEP WITH "ACTIVE DRIVE II" WHILE FLAT TOWING MY VEHICLE BEHIND MY MOTOR HOME ACCORDING TO BOOK PROCEDURES, WE ENCOUNTERED AN INCIDENT WHERE THE FRONT OF THE VEHICLE STARTED ROCKING, SHAKING, MOVING RIGHT/LEFT UP AND DOWN. WE WERE ON A MAIN HIGHWAY(CONCRETE IMPROVED). I INITIALLY HAD NO IDEA WHAT HAD HAPPEN. WE HAD BEEN ON THE ROAD FOR A COUPLE HOURS. ONCE OFF ROAD, I COULD FIND NOTHING WRONG. TIRES, TOW BAR, SUSPENSION ALL SEEMED AS IT SHOULD BE. WE MOVED THE MOTORHOME WAS VEHICLE (OUR TOW) SLOWLY TO A MORE SAFE AREA. STILL FOUND NOTHING. ONCE HOME +- 150 MILES MORE WITH NO FURTHER INCIDENT. I HAVE MADE NOTICE OF THIS TO BOTH JEEP WAVE AND CHRYSLER CUSTOMER SERVICE. I HAVE GOTTEN RECEIVED MIXED INFORMATION AS FEED BACK. I'VE GOT GREAT CONCERN IF THIS COULD HAPPEN AGAIN.
Steering, Power train, Vehicle speed control, Mar 11, 2017
VEHICLE STALLS OUT IN THE MIDDLE OF DRIVING, COMPLETELY LOSING ALL POWER TO THE VEHICLE IN THE MIDDLE OF TRAFFIC. STEERING WHEEL LOCKS UP AND ACCELERATION RAPIDLY DECLINES TO 0. DASH DISPLAYS SHIFT TO P THEN DESIRED GEAR. IN ORDER TO GET THE VEHICLE WORKING CORRECTLY AGAIN, I MUST SHIFT TO P AND THEN TURN THE VEHICLE OFF AND BACK ON (WHEN TURNING THE VEHICLE BACK ON, IT HESITATES TO START). CAN'T TURN ON HAZARDS SO NO ONE KNOWS WHY I AM STOPPED IN THE MIDDLE OF TRAFFIC. HAVE BEEN TO THE DEALER TWO TIMES NOW, GOING ON THREE. BEING TOLD SOFTWARE. REGARDLESS OF THAT, IT'S VERY DANGEROUS AND HAZARDOUS. ALL IT WILL TAKE IS SOMEONE NOT PAYING ATTENTION FOR MYSELF AND MY FAMILY TO BE SERIOUSLY HURT OR GOD-FORBID WORSE.
Steering, Service brakes, Feb 21, 2017
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE'S EMERGENCY BRAKE INDEPENDENTLY ACTIVATED ON ITS OWN WHILE BEING TOWED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A WIRING HARNESS AND THE POWER STEERING NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Steering, Dec 19, 2016
BOUGHT CAR IN FEB 2016 AND WAS OK TO TOW 4 WHEELS DOWN WITH OUT ANY ADDITIONS. ABOUT 2 MONTHS LATER I RECEIVED A NOTICE THAT I COULD NO LONGER TOW 4 WHEELS DOWN WITH OUT ADDING A MOPAR FLAT TOW WIRING KIT. DUE TO BATTERY DRAINAGE THE FRONT END GOES INTO A SERIOUS WOBBLE WHICH COULD CAUSE ACCIDENT OR EVEN DEATH. JEEP REFUSES TO PAY FOR THIS ADDITION. I TOWED THIS CAR FROM AZ TO FL AND JUST LAST MONTH I DID HAVE THE WOBBLE AND MUST SAY GLAD I WAS NOT GOING HIGHWAY SPEED AS IT COULD HAVE BEEN VERY SERIOUS!!!! THIS HAPPENED WHILE GOING THROUGH A CONSTRUCTION SITE AND THE SPEED WAS ABOUT 35 TI 40 MPH, IT WAS SO BAD THAT I HAD TO STOP AND SPEND TIME UNHOOKING AND THEN HOOKING BACK UP AGAIN. LUCKILY THERE WAS PLACE TO PULL OFF THE ROAD.
Steering, Sep 13, 2016
WE HAVE BEEN WARNED THAT THIS VEHICLE MAY HAVE A STEERING WOBBLE WHEN TOWED BEHIND A MOTORHOME. FIAT CHRYSLER HAS ISSUED A RECALL ADDENDUM TO THE OWNER'S MANUAL THAT A HARNESS WIRING KIT PART NO. 68321424AB IS RECOMMENDED BEFORE TOWING, AND THAT IF THE VEHICLE IS TOWED WITHOUT THIS KIT, FIAT CHRYSLER WILL NOT BE RESPONSIBLE FOR ANY DAMAGES. ALSO, SERVICE PROCEDURE NOTICE S13 AND SERVICE BULLETIN NO. 08-029-16 REV. A HAVE BEEN ISSUED SAYING THAT WE NEED A MOPAR FLAT TOW WIRING KIT BEFORE TOWING HAVE BEEN ISSUED. EVEN THOUGH OUR JEEP IS UNDER WARRANTY AND FIAT CHRYSLER HAS ISSUED THESE WARNINGS, THE MANUFACTURER REFUSES TO PAY FOR THE INSTALLATION OF THE RECOMMENDED KIT. WE HAVE GONE THROUGH OUR DEALER, THE DISTRICT JEEP SERVICE MANAGER, AND ALSO DIRECTLY TO FIAT CHRYSLER WITH NO RESOLUTION. FIAT CHRYSLER REFUSES TO COVER THE COST OF THIS REPAIR, WHICH WOULD BE $330.00 OUT OF POCKET TO US. WE FEEL, SINCE OUR VEHICLE IS UNDER WARRANTY AND FIAT CHRYSLER ACKNOWLEDGES THIS PROBLEM, THAT FIAT CHRYSLER SHOULD PAY FOR THE INSTALLATION OF THIS REPAIR THAT THEY RECOMMEND AND REQUIRE, VIA RECALL. FURTHER, THE CURRENT NEW VERSION OF THE OWNER'S MANUAL ISSUES A CAUTION THAT "FAILURE TO USE THE PROPER MOPAR WIRING KIT TO POWER THE STEERING SYSTEM DURING RECREATIONAL FLAT TOWING MAY DAMAGE THE VEHICLE'S STEERING SYSTEM AND/OR OTHER VEHICLE COMPONENTS." NONE OF THIS INFORMATION WAS INDICATED IN THE ORIGINAL OWNER'S MANUAL FOR THE 2016 JEEP CHEROKEE AT TIME OF PURCHASE.
Steering, Suspension, Exterior lighting, Aug 13, 2016
VEHICLE HAS A FRONT WOBBLE OR SHIMMY WHEN ACCELERATING FROM STOP. ON LOOSE OR SLICK PAVEMENT WOBBLE REPLICATES WHEEL SLIP AND HAS CAUSED ME TO OVER CORRECT MY STEERING AND ACCELERATION ON MULTIPLE OCCASIONS. VEHICLE STEERING WHEEL IS WRAPPED IN LEATHER. THE LEATHER IS LOOSE NEAR CENTER SPOKES OF STEERING WHEEL. FINGERS HAVE SNAGGED ON THE LOOSE LEATHER ON MULTIPLE OCCASIONS CAUSING A DANGEROUS CONTROL ISSUE. VEHICLE DELIVERED WITH NON FUNCTIONING BLIND SPOT MONITOR MIRROR ON PASSENGER SIDE AND NORMAL MIRROR ON DRIVER SIDE. ASSUMING THE PASSENGER SIDE WAS EQUIPPED WITH BLIND SPOT ASSISTANCE I WAS NEARLY IN AN INTERSTATE COLLISION DURING THE NIGHT DRIVE HOME IMMEDIATELY FOLLOWING DELIVERY.