2016 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,406 owner complaints filed for this model year. This is the 5th highest complaint count among 12 Cherokee model years with reports.
Of the 2016 reports, 37 involved a crash and 14 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, automatic transmissionApr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Campaign 23V302000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the left halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S38.
Campaign 16V287000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the right halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S39.
Campaign 16V284000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Representative owner complaints: other or unspecified
313 reports, newest first. Show all
Other or unspecified, Apr 28, 2020
THE BACK AXEL OR SOME GEAR THA MAKES A LOUD SOUND OF MISS GEAR WHEN TURNING.
Other or unspecified, Apr 23, 2020
THE VEHICLE SAYS 'SERVICE SHIFTER' AND ALL THE LIGHTS ON THE SHIFTER LIGHT UP. I WAS TOLD BY MY DEALER THAT THE VEHICLE NEEDED AN OIL CHANGE. I HAD THE OIL CHANGE, BUT IT STILL KEEPS HAPPENING. WHEN IT DOES HAPPEN, I PULL OVER AND TURN OFF THE CAR AND TURN IT BACK ON. SOMETIMES IT GOES AWAY, SOMETIMES IT DOESN'T.
Power train, Other or unspecified, Apr 20, 2020
SERVICE SHIFTER COMES ON DASH AND ALL LIGHTS ON PRNDL COME ON / DEALERSHIP TELLS ME IT'S NOT COVERED UNDER WARRANTY AND I CAN PAY TO HAVE IT FIXED.
Power train, Other or unspecified, Apr 9, 2020
SERVICE SHIFTER CAME ON AND ALL LIGHTS ON GEAR SHIFT PRND WERE ALL LIT UP
Other or unspecified, Apr 6, 2020
I BOUGHT MY 2016 JEEP CHEROKEE LATITUDE FROM A CARMAX ABOUT 7 MONTHS AGO WITH ABOUT 30K MILES ON IT. A FEW MONTHS LATER, MY SERVICE SHIFTER LIGHT CAME ON WHEN I TURNED MY CAR ON. I STARTED DRIVING AND NOTHING WAS HAPPENING, BUT THE LIGHT REMAINED ON. I PULLED OVER TO THE SIDE OF THE ROAD SOON AFTER AND AFTER TURNING OFF AND ON THE CAR A FEW TIMES IT DISAPPEARED. IN THE PAST MONTH OR TWO I HAVE HAD THIS LIGHT COME ON MANY TIMES. AFTER LOOKING ONLINE, IT SEEMS LIKE THIS IS A REOCCURRING ISSUE WITH JEEP CHEROKEES FROM 2016-2017 AND THE PROBLEM PERSISTS MONTHS AFTER IT HAS BEEN SERVICED. I AM GOING TO BE TAKING MY JEEP IN TO BE SERVICED BECAUSE OF THIS WARNING AND WILL MONITOR CLOSELY IF/WHEN THE WARNING REAPPEARS.
Other or unspecified, Apr 3, 2020
FOR THE PAST YEAR MY TRANSMISSION HAS BEEN SHIFTING HARD AND I'VE BEEN TOLD BY THE DEALER THAT IT'S NORMAL. I'VE HAD SERVICE SHIFTER MESSAGES POP UP AND ALL THE LIGHTS ILLUMINATE RED ON THE SHIFTER. I ALSO HAVE A SERVICE 4WD SYSTEM MESSAGE AND THE 4WD IS IN OPERABLE. THIS VEHICLE ONLY HAS 58000 MILES ON IT. THESE ISSUES HAVE BEEN GOING ON FOR THE PAST YEAR WITH NO RESOLUTION. I FEEL THAT I HAVE BEEN SOLD A LEMON.
Other or unspecified, Mar 24, 2020
THERE IS A WATER LEAK I CAN'T FIND EVERY TIME IT RAINS THE PASSENGER FRONT AND BACK FLOOR ARE FLOODED BUT THE SEATS AND EVERYTHING ELSE IS DRY
Other or unspecified, Mar 10, 2020
ALL LIGHTS LIGHT UP ON THE SHIFTER AT THE SAME TIME. ERROR MESSAGE COMES UP ON THE DISPLAY THAT SAYS TO SERVICE SHIFTER. TURN CAR ON/OFF AND EVERYTHING GOES BACK TO NORMAL.
Other or unspecified, Mar 5, 2020
SERVICE SHIFTER WARNING ON DASH WITH ALL RED LIGHTS NEXT TO ALL GEARS ON SHIFTER. AS SOON AS I PUT IN DRIVE, THE WARNING CAME ON AND ALL LIGHTS LIT UP. WILL NOT RESET BY RESTARTING THE VEHICLE.
Power train, Electrical system, Other or unspecified, Mar 5, 2020
AT ABOUT 20K MILES, A WARNING ON THE DISPLAY POPPED UP THAT SAYS, "SERVICE SHIFTER" AND ALL OF THE GEAR SHIFT LIGHTS ALL LIT UP. THIS HAPPENED TWO TIMES, ONCE WHILE THE VEHICLE WAS IN MOTION AND ONCE WHILE IT WAS PARKED. AFTER THOSE TWO TIMES, IT STOPPED AND DIDN'T HAPPEN AGAIN UNTIL NOW. THE ISSUE HAS RETURNED AT 45K MILES AND IS HAPPENING A LOT. WHEN IT HAPPENS WHILE I'M MOVING, THE ENGINE REVS UP REALLY HIGH. WHEN I'M PARKED AND IT HAPPENS, I HAVE TO TURN THE VEHICLE OFF AND BACK ON BEFORE I CAN SHIFT INTO GEAR. THE DEALERSHIP HAS NOT PROVIDED A SOLUTION.
Electrical system, Other or unspecified, Engine, Mar 5, 2020
THE SERVICE SHIFTER LIGHT KEEPS COMING ON. WITH THAT..THE LIGHTS NEXT TO THE PARK, DRIVE, NEUTRAL AND DRIVE LETTERS ALL TURN RED. I'M TAKING IT TO A DEALERSHIP THIS SATURDAY AND I KNOW THAT IT WILL COST ME. I HAD MY TWO KIDS IN THE CAR 1 AND 3 YEARS OLD WHEN IT HAPPENED. MY CAR WAS PARKED OVERNIGHT IN MY GARAGE BECAUSE IT'S BEEN RAINING ALL WEEK AND I DIDN'T WANT TO GET OUT INTO THE RAIN TO LET MY TWO KIDS INSIDE. I DROVE IT ABOUT A MILE DOWN THE ROAD WHEN THIS PROBLEM STARTED. I READ THAT THIS IS A REOCCURRING PROBLEM WITH THIS VEHICLE THAT A LOT OF PEOPLE ARE HAVING. SOME SAY THE PROBLEM GETS WORSE LIKE THE VEHICLE SHUTS DOWN WHILE DRIVING AND OTHERS SAY THEY HAVE TO KEEP PAYING TO HAVE IT 'FIXED' BUT THE PROBLEM WITH KEEP HAPPENING. ALSO MY VEHICLE HAD A MISFIRE ON THE 2ND CYLINDER AND MY VEHICLE KEPT JERKING TWO WEEKS PRIOR TO THIS INCIDENT BUT WE ALSO PAID TO GET THAT 'FIXED'. I GOT THIS VEHICLE BECAUSE I NEEDED SOMETHING RELIABLE TO DRIVE MY FAMILY AROUND IN AND IT'S CAUSING ME MORE HEADACHE AND NOW I HAVE TO WORRY IF MY KIDS ARE SAFE TO RIDE WITH ME IN IT.
Other or unspecified, Mar 2, 2020
I CONTINUE TO GET ERROR ON DASH THAT READS "SERVICE SHIFTER" AND ALL OF THE GEARS LIGHTS, LIGHT UP. THIS IS THE 3RD TIME I HAVE HAD THE SHIFTER ASSEMBLY AND HOUSING UNIT REPLACED. WHEN IT HAPPENS, THE TRANSMISSION SLIPS AND IT HAS GOTTEN STUCK IN GEAR ON AT LEAST 2 OCCASIONS. THIS IS A 2016 JEEP CHEROKEE WITH 46K MILES WHICH I HAVE HAD FOR 14 MONTHS. THE FIRST TIME IT WAS REPLACED, WAS AFTER HAVING THE JEEP FOR 3 MONTHS, THEN HAPPENED AGAIN ABOUT 6 MONTHS LATER, HAD ASSEMBLY REPLACED A SECOND TIME, AND IT IS CURRENTLY IN THE SHOP FOR THE 3RD TIME TO HAVE IT REPLACED AS WELL AS THE TRANSMISSION CHECKED DUE TO IT SLIPPING AND GETTING STUCK IN GEARS. IT TYPICALLY HAPPENS WHEN I FIRST TURN THE CAR ON, AND WILL RESET ITSELF IF I TURN THE CAR OFF AND THEN BACK ON AGAIN. ON 2/28/20, IT HAPPENED MULTIPLE TIMES DURING THE DAY BOTH WHEN PARKED AS WELL AS WHEN I AM DRIVING, WHICH IS CONCERNING.
Other or unspecified, Feb 22, 2020
SERVICE SHIFTER CODE WHICH WAS DIAGNOSED AS NEEDING A NEW SHIFTER HARNESS AND BEZEL COSTING ME $462 +TAX. THE MESSAGE BOARDS SHOW NUMEROUS JEEP OWNERS HAVING THIS ISSUE WITH BRAND NEW JEEPS. THE GRAND CHEROKEE HAS ISSUED A RECALL AND I DON'T UNDERSTAND WHY THE REGULAR CHEROKEE HASN'T YET.
Other or unspecified, Feb 20, 2020
I KEEP GETTING THE SERVICE THE SHIFTER MESSAGES
Other or unspecified, Feb 20, 2020
GEAR SHIFTER SERVICE WARNING
Other or unspecified, Feb 18, 2020
WHILE DRIVING IN CRUISE, GOING 70 MPH DOWN A HIGHWAY, MY JEEP DISPLAYED AN ERROR MESSAGE STATING "SERVICE SHIFTIER" AND ALL MY GEARS LIT UP RED. THIS IS MY 2ND JEEP AND THE FIRST PROBLEM THAT HAS OCCURRED SINCE I PURCHASED THE VEHICLE LAST YEAR. THE CAR IS UPDATED WITH ALL OIL CHANGES AND MECHANICAL WORK AND HAS NEVER GIVEN ME A SCARE. JUST HOURS AFTER THE MESSAGE DISPLAYED, I TOOK IT TO BE LOOKED AT AT MY LOCAL AUTO ZONE AND EVEN WITH A SECOND OPINION FROM A WORKER WHO USED TO WORK FOR CHRYSKER, THEY COULD NOT SEE A SOLUTION TO THE PROBLEM BUT ADVISED ME THAT THIS IS A COMMON ISSUE THAT THEY HAVE SEEN 5 OTHER TIMES THIS YEAR WITH NEWER JEEPS THAN MINE AND SOME SIMILAR TO MY MAKE AND MODEL. I WAS TOLD THAT THERE IS NO KNOWN SOLUTION TO THIS ISSUE BUT TO DRIVE WITH CARE BECAUSE THIS ISSUE COULD LEAVE ME IN A SITUATION WHERE I AM UNABLE TO SHIFT INTO PARK OR WHERE MY GEARS SHIFT ON THERE OWN. I AM AT A TOTAL LOSS AS TO HOW TO FIX THIS OR WHAT IS EXACTLY WRONG WITH MY VEHICLE.
Steering, Electrical system, Other or unspecified, Feb 12, 2020
ON FEB 6, 2020, I WAS GETTING READY FOR WORK WHEN I NOTICED THAT MY JEEP HAD A MESSAGE APPEAR ON THE DASH BOARD REGARDING SHIFT SHIFTER. I WAS PULLING OUT OF MY APARTMENT COMPLEX WHEN MY CAR STOPPED OUT OF NO WHERE MY CAR STOPPED AND THE MESSAGE APPEAR WHILE STILL ON DRIVE. WHEN I LOOKED OVER THE SHIFT SHIFTER, THE PRND WERE ALL LIGHTEN UP IN RED. I HAS CAUSING TRAFFIC AND HAD TO GET MY CAR TOWED.
Other or unspecified, Feb 11, 2020
I'VE HAD THIS VEHICLE SINCE END OF NOVEMBER 2016. ABOUT 1 YEAR INTO OWNING THE CAR, A CURIOUS NOTE BEGAN TO POP UP READING "SERVICE SHIFTER." WHEN THIS INITIALLY HAPPENED, I BROUGHT MY VEHICLE INTO JEEP DEALERSHIP TO GET IT LOOKED AT. THE RESPONSE FROM THE DEALERSHIP WAS THAT THEY COULDN'T FIGURE OUT WHAT WAS MAKING THE NOTIFICATION COME ON AND THEY DIDN'T KNOW WHAT IT MEANT. I IGNORED THIS FOR THE TIME BEING. IN THE NEXT YEAR, THE MESSAGE MUST HAVE SHOWN A MINIMUM OF 20 TIMES, IN 2020 IT HAS HAPPENED 3 TIMES. IF THE CAR IS TURNED OFF AND LEFT ALONE FOR HOURS, THE MESSAGE WILL NOT APPEAR AGAIN. I DON'T KNOW IF ANYTHING CAUSES THIS TO HAPPEN AS I'VE DRIVEN IN COLD WEATHER, HOT WEATHER, OFF ROAD, SMOOTH ROAD AND THERES NO CONSISTNENT BEHAVIOR THAT CAUSES THE NOTIFICATION OF SERVICE SHIFTER. OFTEN TIMES THE MESSAGE WOULD APPEAR AND THE SHIFTING IN AUTOMATIC MODE WOULD BE LESS SMOOTH AND TRANSITION WORSE THAN WITHOUT THE MESSAGE. I HAVE BROUGHT THE VEHICLE IN MULTIPLE TIMES SINCE THE FIRST TIME IT SHOWED AND EACH TIME I GET THE SAME RESPONSE FROM THE DEALERSHIP; "WE DON'T KNOW WHAT MAKES THIS MESSAGE APPEAR," "WE CAN'T MAKE IT APPEAR WHILE ITS BEEN AT THE DEALERSHIP" "WE'VE NEVER SEEN THIS MESSAGE BEFORE" "THERE'S NOTHING WE CAN DO". IT IS CONCERNING THAT OVER THIS 3.5 YEAR PERIOD, THERE IS NOT DIAGNOSIS OR THE ISSUE OR ANY UNDERSTANDING OF IT. I AM SUBMITTING THIS MESSAGE TO ENSURE THERE IS A DATABASE FOR JEEP OWNERS WHO RECEIVED THE "SERVICE SHIFTER" NOTE.
Other or unspecified, Feb 8, 2020
A SERVICE SHIFTER SOON WARNING COMES ON AT RANDOM AND BLOCKS THE SPEEDOMETER WHILE DRIVING. IT CLEARS WHEN YOU TURN OFF THE VEHICLE AND WILL RANDOMLY RETURN.
Other or unspecified, Feb 4, 2020
'SERVICE SHIFTER' MESSAGE KEEPS POPPING UP ON THE DASH, ACCOMPANIED BY ALL GEAR LIGHTS IN RED. USED TO STOP AFTER POWERING THE VEHICLE OFF AND ON AGAIN. I'VE SEEN THAT SO MANY OTHER JEEP CHEROKEE OWNERS HAVE EXPERIENCED THIS. HOW IS THIS NOT A RECALL? SO UNFAIR FOR THOSE OF US OUTSIDE OF A WARRANTY.
Other or unspecified, Feb 3, 2020
WHEN I START MY CAR, THE DASH SAYS 'SERVICE SHIFTER' AND THE ' P R N D' ALL STAY LIT. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH/ MONTH AND A HALF. MY JEEP ONLY HAS 29,000 MILES ON IT. IF I RESTART MY CAR, IT SEEMS TO GO AWAY FOR THE TIME BEING.
Other or unspecified, Jan 30, 2020
TRANSMISSION SHIFTS UNEXPECTEDLY INTO NEUTRAL AT HIGHWAY SPEEDS (65 MPH). WHEN THE GAS PEDAL IS DEPRESSED THE ENGINE REVS BUT THE CAR DOES NOT RESPOND AS IF IT IS IN NEUTRAL. THE ONLY WAY TO REMEDY IS COMING TO A COMPLETE STOP ON THE FREEWAY AND SHUTTING OFF AND RESTARTING THE CAR. CHECK ENGINE LIGHT COMES ON AND I'VE TAKEN IT TO DEALER AND THEY'VE STATED THAT THE VEHICLE IS NO LONGER UNDER WARRANTY AND STATE THAT THERE IS A TRANSMISSION RECALL AFFECTING THE 2014-2015 MODELS, NOT MINE WHICH IS A 2016. THE LOCAL TRANSMISSION SHOP LOOKED UP THE CODE P0887 (TCM RELAY), BUT STATED THAT HE WOULD NOT WORK ON IT BECAUSE OTHER 2016 JEEP CHEROKEES WITH THE SAME PROBLEM CONTINUE COMING BACK WITH THE SAME PROBLEM, EVEN AFTER GOING SO FAR AS TO REPLACE THE ENTIRE TRANSMISSION AND RELAY. HE RESET THE CODE, BUT THE SAME ISSUE HAPPENED A DAY LATER AT FREEWAY SPEEDS (65MPH) AND I WAS NEARLY REAR ENDED AS I STALLED. APPROX 4 DAYS LATER THE SAME ISSUE HAPPENED AGAIN AT FREEWAY SPEEDS (65 MPH). I NOW DRIVE THE VEHICLE ON MAINLY SURFACE STREETS AND AM AFRAID TO DRIVE IT BECAUSE OF THE CLOSE CALLS I'VE HAD WITH MY TRANSMISSION SHIFTING INTO NEUTRAL AT FREEWAY SPEEDS. MY MODEL IS A 2016 JEEP CHEROKEE 2WD 2.4L 4-CYL ENGINE.
Power train, Electrical system, Other or unspecified, Jan 21, 2020
SERVICE SHIFTER DASHBOARD MESSAGE AND THE P. R. N. D. LIGHT UP RED OFF AND ON, THREE TIMES SO FAR WITHIN A SIX MONTH PERIOD WHAT DO WE DO? JEEP DEALER AND HEADQUARTERS MAINTAINS NO COMPLAINS HAVE BEING FILED THE PROBLEM HAPPENS DURING CAR MOVING
Other or unspecified, Jan 11, 2020
ABOUT 13 MONTHS AFTER I FIRST PURCHASED THE VEHICLE, THE SERVICE SHIFTER WARNING APPEARED. I CALLED THE DEALERSHIP I PURCHASED THE VEHICLE FROM AND THEY INSTRUCTED ME TO TURN THE CAR OFF AND BACK ON TO SEE IF THE PROBLEM WENT AWAY. IF SO, NOT TO WORRY. THE WARNING APPEARED AGAIN ANOTHER FEW THOUSAND MILES LATER AND CONTINUES TO POP UP RANDOMLY EVERY FEW THOUSAND MILES. THE DEALERSHIP SAID THAT IT MAY BE A GLITCH THAT A SOFTWARE UPDATE WOULD FIX, BUT HASN'T BEEN FIXED WITH UPDATES SO FAR. I JUST ROLLED OVER 36,000 MILES SO THE VEHICLE IS NO LONGER UNDER WARRANTY AND I HAD THE SAME WARNING APPEARED TODAY. I'M CONCERNED THAT NOW THE ISSUE WILL REQUIRE A MAJOR HARDWARE REPLACEMENT THAT THEY WILL RECOMMEND NOW THAT THE VEHICLE IS UNDER WARRANTY. ONE OF MANY ISSUES WITH THIS JEEP. MY FIRST AND LAST TIME BUYING A JEEP.
Power train, Electrical system, Other or unspecified, Jan 6, 2020
ABOUT TWO MONTHS AGO WHILE DRIVING THE CAR CHIMED AND THE MESSAGE "SERVICE SHIFTER" APPEARED ON THE SCREEN ALONG WITH ALL LIGHTS NEXT TO SHIFTER TO LIGHT UP RED. THE VEHICLE HAS TO TURNED OFF AND RESTARTED TO RESET. NOW THE SAME THING KEEPS HAPPENING. THIS NEVER HAPPENED BEFORE THE OVER THE AIR UPDATE. EXTREMELY IRRITATING AND SCARY THE FIRST TIME IT HAPPENED THANK GOD I WASN'T IN AN ACCIDENT LIKE OTHER REPORTS HAVE NOTED. JEEP NEEDS TO RECALL THIS ISSUE AND FIX IT!!!