2016 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,406 owner complaints filed for this model year. This is the 5th highest complaint count among 12 Cherokee model years with reports.
Of the 2016 reports, 37 involved a crash and 14 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, automatic transmissionApr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Campaign 23V302000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the left halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S38.
Campaign 16V287000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the right halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S39.
Campaign 16V284000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Representative owner complaints: vehicle speed control
76 reports, newest first. Show all
Vehicle speed control, Other or unspecified, Engine, Nov 20, 2018
MY VEHICLE STALLS WHILE DRIVING; ON THE EXPRESSWAY, AFTER A CAR WASH, IN THE SCHOOL PARKING LOT. THIS IS VERY DANGEROUS!! IT HAPPENED 3 TIMES DURING RUSH HOUR TRAFFIC ON A FRIDAY NIGHT. ONLINE COMPLAINTS ARE PLENTIFUL...THIS NEEDS TO BE ADDRESSED, SOMEONE IS GOING TO BE SERIOUSLY HURT!! CURRENTLY AT THE SHOP, THEY CANNOT FIGURE OUT WHAT THE ISSUE IS. THIS HAS HAPPENED ON NUMEROUS OCCASIONS.
Vehicle speed control, Electronic stability control (ESC), Nov 8, 2018
A SERVICE SHIFTER LIGHT HAS BEEN AN ONGOING ISSUE. WE HAD IT SERVICED ONCE. WHAT HAPPENS IS THE LIGHT COMES ON AND ALL GEARS ARE LIT UP AS TO SAY YOU'RE IN ALL GEARS P,R,N,D....ETC. THE CAR AT TIMES WON'T PICK UP SPEED RIGHT AWAY AND ALSO PAUSES WHEN SHIFTING GEARS.
Vehicle speed control, Engine, Oct 11, 2018
WHILE DRIVING ON THE FREEWAY AN ENGINE WARNING LIGHT APPEARED ON THE DASH WITH THE MESSAGE "SERVICE TRANSMISSION" AND MY SPEED IMMEDIATELY DROPPED AND I WAS UNABLE TO ACCELERATE TO MOVE OUT OF THE WAY OF ONCOMING VEHICLES. I WAS BARELY ABLE TO PULL THE CAR OVER. ONCE STOPPED THE MESSAGE WENT AWAY AND ACCELERATION WAS RESTORED, BUT MESSAGE OCCURRED AGAIN AND POWER WAS AGAIN LOST.
Power train, Vehicle speed control, Oct 8, 2018
WHEN DRIVING AT A SPEED OF 70 MPH THE SERVICE TRANSMISSION LIGHT COMES ON, DISABLING ACCELERATION AND PUTTING THE CAR INTO 8TH GEAR. THIS CAUSES A DANGEROUS SITUATION WHERE THE CAR SPEED DECREASES INSTANTLY AND REQUIRES THE CAR TO PULLED OVER TO THE SIDE OF ROAD AND TURN THE CAR OFF THEN ON. CHRYSLER IS WELL AWARE OF THIS ISSUE BUT HAS NOT ISSUED A RECALL FOR THESE VEHICLES. INSTEAD THEY CHOOSE TO PUT CUSTOMERS IN THE DANGEROUS SITUATION OF DISABLING A VEHICLE AT HIGH SPEEDS.
Electrical system, Vehicle speed control, Other or unspecified, Sep 21, 2018
I HAVE HAD TRANSMISSION ISSUES SINCE BUYING THE VEHICLE. I HAVE BEEN TO THE DEALER ABOUT 3 OR 4 TIMES TO HAVE THE ISSUE FIXED AND IT WAS NEVER FIXED. LOW POWER, HESITATIONS IN ACCELERATION, RANDOMLY DROPPING SPEED WHILE ACCELERATION, AND COMPLETE LOSS OF POWER. IT HAPPENS WHEN IN MOTION AT ALL SPEEDS BUT MOSTLY AT SPEEDS UNDER 40 MPH. IT ALL CONTINUES TO THIS DAY AND I HAVE ALL BUT GIVEN UP ON GETTING CHRYSLER TO TAKE RESPONSIBILITY. I AM SOMETIMES EVEN AFRAID TO DRIVE THE VEHICLE WHEN ONE OR MORE OF THESE SYMPTOMS HAPPENS. CHRYSLER NEEDS TO TAKE RESPONSIBILITY. AS A CONSUMER I AM ENTITLED TO GET WHAT I PAY FOR!
Vehicle speed control, Sep 20, 2018
THE SHIFT MODULE UNIT IS GOING BAD . IT WILL READ IN THE DISPLAY DASH SERVICE SHIFTER AND RED LIGHTS APPEAR FOR ALL GEARS PARK, N, DRIVE, REVERSE, NO AUTO
Vehicle speed control, Aug 23, 2018
MY JEEP HAS BEEN HAVING A DISTURBING PROBLEM WITH THE CRUISE CONTROL FOR MONTHS. PERIODICALLY, CRUISE CONTROL ACCELERATES ON ITS OWN WAY ABOVE WHAT IT'S SET AT (E.G. IT'S SET AT 75 MPH ON THE HIGHWAY AND SUDDENLY IT ACCELERATES TO 95 MPH). I HAVE TO SLAM THE BRAKES UNTIL IT DECELERATES AND RESET THE CRUISE CONTROL. WHEN I WAS SETTING UP MY ROUTINE OIL CHANGE APPOINTMENT ON THE LITHIA APP, I NOTICED A RECALL THAT WAS EXACTLY FOR THE PROBLEM I WAS HAVING. BUT MY JEEP WAS NOT INCLUDED ON THE RECALL. I CALLED 1-800-853-1403 ON 7/24/18 AND WAS TOLD MY JEEP WAS NOT ON THE RECALL LIST BUT TO ASK FOR DIAGNOSTICS TEST FOR U63. AT MY APPOINTMENT, 8/10/18, AT LITHIA SANTA FE, THE DIAGNOSTICS DIDN'T SHOW ANYTHING. I HAD TO PAY $157 FOR THE TEST! I CALLED THE 800 NUMBER AGAIN AND TOLD THEM I WANT TO GO ON RECORD THAT I REPORTED THE PROBLEM AND TRIED TO HAVE IT ADDRESSED IN CASE I HAVE AN ACCIDENT RELATED TO IT. THE TECHNICIAN TOLD ME THEY 'CLEARED THE MODULE' AND THAT MIGHT TAKE CARE OF IT. I DON'T THINK I SHOULD HAVE HAD TO PAY FOR THE DIAGNOSTICS AND I THINK THIS SHOULD BE REMEDIED UNDER THE RECALL. *BF *TR
Electrical system, Vehicle speed control, Electronic stability control (ESC), Jul 27, 2018
AS OF LATELY, THE SPEEDOMETER TOOGLES UP & DOWN THROUGH A SET OF NUMBERS EVEN AFTER ATTEMPTS ARE MADE TO REDUCE SPEED ESPECIALLY WHEN ON CRUISE CONTROL. DURING CRUISE CONTROL VEHICLE ACCELERATES BEYOND SET LIMIT & REQUIRES EXTREME FORCE TO DECELERATE. IT HAPPENS RANDOMLY AS DOES MANY DANGEROUS ISSUES MAINLY AFTER A SOFTWARE UPDATE TAKES PLACE WITH THE VEHICLE. IF THE UPDATES DON'T CAUSE ACCELERATION CONCERNS IT CAUSES VEHICLE TO SHUT OFF IN TRAFFIC & OVER THE LAST SEVERAL MONTHS A FEW HIGH RISKS FOR MAJOR TRAFFIC ACCIDENTS WERE ONLY AVOIDED BY THE SWIFT MANEUVERING OF OTHER VEHICLES OR MYSELF WHEN POSSIBLE TO AVOID COLLISION. NEVER BEFORE EXPERIENCED SO MANY MALFUNCTIONS OF MECHANICAL/TECHNOLOGICAL PROBLEMS FROM A VEHICLE. AS FOR IF THE VEHICLE WAS STATIONARY, IN MOTION, ON A CITY STREET OR A HIGHWAY, TURNING, BRAKING ETC WHEN THESE ISSUES OCCURED THE ANSWER WOULD BE MY JEEP HAS STALLED, LOSS SPEED, SHUT OFF AND/OR SPEED UP UNDER ALL THESE CONDITIONS. DEALERSHIP HAS ME BRING IT IN AND THEY FLASH THE SYSTEM TO "CORRECT" THE PROBLEM. THAT IS UNTIL THE NEXT UPDATE OR SOME SOFTWARE MALFUNCTION CAUSES UNEXPECTED SCARY INCIDENT TO ARISE LIKE NOW WITH THE CRUISE CONTROL THAT NEEDS ADDRESSING.
Vehicle speed control, Engine, Jun 26, 2018
TAKATA RECALL: I BOUGHT THE CAR IN JUNE OF 2016. TWO MONTHS LATER I WENT INTO THE DEALER TO COMPLAIN ABOUT MY CAR SHAKING AND THE ACCELERATOR HOW MY CAR FEELS AS IF IT'S SHIFTING GEARS. THEY TAKE MY CAR TO CHECK AND TOLD ME THEY CAN NOT DUPLICATE THE ISSUE SO I RECEIVED MY CAR BACK. THEN DURING THE SUMMER ONCE AGAIN IN 2017 THE CAR WAS SHAKING VERY BAD DEALER WAS ON STRIKE SO I HAD TO GO TO ANOTHER JEEP DEALER. THEY 'SOLVED' THE SHAKING AND MENTIONED TO ME I POSSIBLY NEED A NEW ENGINE. I HAVEN'T RECEIVED ANY CONTACT BACK FROM THEM FOR THAT NEW ENGINE. MY CAR AGAIN STILL SHAKES AND FEELS AS IF IT IS SHIFTING ON ITS OWN. IT'S TURNED OFF ON ME QUITE A FEW TIMES AS WELL. ON THE EXPRESS WAY IN THE CITY IN THE STREETS. I JUST TOOK IT BACK AGAIN THIS YEAR A COUPLE WEEKS AGO IN JUNE 2018 AND AGAIN I GET THE I CAN'T DUPLICATE THE ISSUE. SO I'M STUCK TRYING TO FIGURE OUT HOW TO GET MY ISSUE SOLVED. VEHICLE IS ALWAYS IN MOTION WHEN SHAKING AND SHIFTING HAPPENS. VEHICLE IS AT A STOP WHEN CAR TURNS OFF.
Power train, Electrical system, Vehicle speed control, Jun 17, 2018
MY VEHICLE WAS ON CRUISE CONTROL AT 55 MPH AND DURING A DOWNHILL SLOPE, THE VEHICLE ACCELERATED AND RPMS JUMPED TO 6-8,000. I COULD NOT GET THE CRUISE CONTROL TO SHUTOFF AND STOP ACCELERATION. I ALMOST HIT THE CAR IN FRONT OF ME. HAS HAPPENED TWICE NOW. I HAVE ALSO HAD IT LURCH FORWARD AT STOP SIGNS WHEN TAKING OFF. *TT *TR
Vehicle speed control, Fuel/propulsion system, Jun 13, 2018
ON SEVERAL DIFFERENT OCCASIONS NOW, AFTER ACCELERATING FROM A COMPLETE STOP THE CAR WILL START TO ACCELERATE AND THEN IT'LL NO LONGER RESPOND TO PRESSING DOWN THE ACCELERATOR. THE ENGINE DOES NOT REV AND NO SPEED IS GAINED AS THE CAR CONTINUES TO COAST. I HAVE BEEN ABLE TO REMEDY IT BY SHIFTING INTO NEUTRAL AND BACK INTO DRIVE. NO WARNING LIGHTS OR INDICATORS APPEAR SIGNALING AN ISSUE. THIS TYPICALLY HAPPENS ON CITY STREETS AFTER EXITING THE HIGHWAY AND HAS OCCURRED WHEN GOING STRAIGHT FROM A STOP, OR WHILE MAKING A TURN AFTER A COMPLETE STOP. CAR CURRENTLY HAS LESS THAN 35,000 MILES. HAS NOT BEEN TAKEN TO ANY DEALERSHIP, SINCE THERE HAS BEEN NO INDICATION OF FAILURE.
Vehicle speed control, Other or unspecified, Engine, Jun 10, 2018
WHILE DRIVING THE CAR ON 2 SEPARATE OCCASIONS, THE CAR DIED WHILE IN MOTION. THE FIRST TIME, I WAS LEAVING CHURCH AND MADE A LEFT TURN. THE CAR STALLED AND I WAS ABLE TO MOVE OUT OF THE WAY OF TRAFFIC ONTO THE SHOULDER OF THE ROAD. I PUT THE VEHICLE IN PARK AND STARTED IT UP A COUPLE OF TIMES AND WAS ABLE TO GO. THE SECOND TIME (TODAY), I TURNED INTO A PARKING LOT AND IT JUST KILLED. I PUT THE VEHICLE IN PARK AND THEN STARTED THE CAR AGAIN AND MOVED ON. FORTUNATELY, BOTH TIMES, I WAS ABLE TO SAFELY ADDRESS THIS. WHO KNOWS WHAT WILL HAPPEN THE NEXT TIME? THIS FIRST HAPPENED THE 4TH SUNDAY IN MAY OF 2018 AND THE SECOND TIME, JUNE 10, 2018.
Power train, Vehicle speed control, Engine, Apr 2, 2018
MY JEEP CHEROKEE SPORT 2016 GOT STUCK IN A GEAR AND WOULD NOT SHIFT. THE SERVICE TRANSMISSION LIGHT CAME ON AND THE GAS PEDAL WOULD NOT DO ANYTHING. IT HAPPENED 5 TIMES ON MY WAY HOME FROM A ROAD TRIP AND WAS VERY DANGEROUS. THE JEEP APPARENTLY NEEDS A SOFTWARE UPDATE AND I BELIEVE I SHOULDN'T HAVE TO PAY FOR THAT. THE VEHICLE ONLY HAS 30K MILES ON IT.
Electrical system, Vehicle speed control, Mar 22, 2018
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING UP A HILL, THE VEHICLE STALLED AND THE BATTERY INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER A FEW MINUTES. THE VEHICLE WAS TAKEN TO THE DEALER (CENTURY DODGE CHRYSLER JEEP RAM, 13500 VETERANS MEMORIAL PKWY, WENTZVILLE, MO 63385), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 27,000.
Vehicle speed control, Aug 28, 2017
WHILE USING CRUISE CONTROL, TRAVELING DOWN A MODERATELY STEEP HILL, THE SPEED WOULD NOT REMAIN CONSTANT AND THE ENGINE WOULD ACTUALLY ENGAGE TO ACCELERATE THE VEHICLE RATHER THAN GOVERN THE SPEED AT THE MPH SETPOINT, WITHOUT HAVING MY FOOT ON THE THROTTLE. THE TACHOMETER WOULD SHOW THE ENGINE REV INCREASE AND YOU COULD HEAR THE ENGINE AS WELL WHEN THIS HAPPENED. OBVIOUSLY A VERY DANGEROUS SITUATION. TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE CAR AND CRUISE CONTROL WERE OPERATING AS DESIGNED!
Power train, Electrical system, Vehicle speed control, Jul 25, 2017
1) CAR STALLS AT RANDOM WITHOUT WARNING AND NO APPARENT CAUSE. I'VE HAD THE CAR STALL AT LOW SPEEDS AFTER TURNING (ABLE TO RESTART) BUT MOST SIGNIFICANTLY AN INCIDENT OCCURRING 7/9/2017 WHEN I LOST ALL ACCELERATION ON THE INTERSTATE AT 65MPH WHILE TOWING A 3500LB TRAILER. THE TACHOMETER AND SPEEDODOMETER DROPPED IMMEDIATELY TO ZERO. TOTAL SHUTDOWN. CONCURRENTLY ALL THE ELECTRONICS SHUTDOWN, INCLUDING POWER BRAKES. THANKFULLY I WAS ON A FLAT STRETCH OF ROAD AND WAS ABLE TO DRIFT INTO THE BREAKDOWN LANE. THE CAR WOULD NOT RESTART; NO ELECTRICAL COMPONENTS WITH THE EXCEPTION OF THE HAZARD LIGHTS AND EMERGENCY BRAKE WERE FUNCTIONING. CAR HAD TO BE TOWED. 3) CRUISE CONTROL FAILS TO MAINTAIN CAR SPEED ON MODERATE DOWNGRADES...RPM'S WILL SHOOT TO 5000, THEN CAR WILL "TAKE OFF" INCREASING SPEED BY AS MUCH AS 15 MPH MORE THAN CONTROL IS SET FOR. MY COMPLAINTS HAVE BEEN VERIFIED/REPLICATED BY A JEEP CHRYSLER SERVICE CENTER BUT THEY HAVE STATED THEY CAN'T FIX THE CAR BECAUSE THEY DO NOT KNOW WHAT IS CAUSING THE ISSUE.
Electrical system, Vehicle speed control, Visibility/wiper, Jun 22, 2017, crash
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE'S SPEED SUDDENLY INCREASED TO APPROXIMATELY 30 MPH. THE DRIVER CRASHED INTO A TRAFFIC CONE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE CONTACT ALSO INDICATED THAT THE REAR WINDSHIELD WIPER SUDDENLY STOPPED OPERATING. ON SOME OCCASIONS, AFTER REMOVING THE IGNITION KEY FROM THE IGNITION SWITCH A MESSAGE INDICATING "KEY INSERTED" WOULD DISPLAY. THE VEHICLE WAS TAKEN TO HUNTINGTON JEEP IN HUNTINGTON, NEW YORK, BUT THE FAILURES COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 10,200.
Vehicle speed control, May 28, 2017
WHILE IN CRUISE CONTROL AND GOING DOWNHILL, VEHICLE WILL OFTEN DOWNSHIFT AND QUICKLY ACCELERATE ABOUT 10 MPH. CRUISE CONTROL WILL REGAIN CONROL AND SLOW TO SET SPEED AFTER A FEW SECONDS. THUS FAR I HAVE OBSERVED THIS BEHAVIOR AT SET SPEEDS OF 45 MPH AND AT 68 MPH. I HAVE NOT DRIVEN THE VEHICLE ENOUGH TO KNOW HOW CONSISTENT THE BEHAVIOR IS OR IF THE BEHAVIOR IS ONLY AT SPECIFIC MPHS.
Steering, Power train, Vehicle speed control, Mar 11, 2017
VEHICLE STALLS OUT IN THE MIDDLE OF DRIVING, COMPLETELY LOSING ALL POWER TO THE VEHICLE IN THE MIDDLE OF TRAFFIC. STEERING WHEEL LOCKS UP AND ACCELERATION RAPIDLY DECLINES TO 0. DASH DISPLAYS SHIFT TO P THEN DESIRED GEAR. IN ORDER TO GET THE VEHICLE WORKING CORRECTLY AGAIN, I MUST SHIFT TO P AND THEN TURN THE VEHICLE OFF AND BACK ON (WHEN TURNING THE VEHICLE BACK ON, IT HESITATES TO START). CAN'T TURN ON HAZARDS SO NO ONE KNOWS WHY I AM STOPPED IN THE MIDDLE OF TRAFFIC. HAVE BEEN TO THE DEALER TWO TIMES NOW, GOING ON THREE. BEING TOLD SOFTWARE. REGARDLESS OF THAT, IT'S VERY DANGEROUS AND HAZARDOUS. ALL IT WILL TAKE IS SOMEONE NOT PAYING ATTENTION FOR MYSELF AND MY FAMILY TO BE SERIOUSLY HURT OR GOD-FORBID WORSE.
Vehicle speed control, Feb 25, 2017
WHEN DRIVING AT HIGHWAY SPEEDS (70-75 MPH) AND SPEED CONTROL IS ENGAGED, WHILE CRESTING A HILL, SOMETIMES THE CAR WILL TAKE OFF TO OVER 80 MPH AND THE TACH. GOES TO OVER 4,000 RPM. BRAKING DOESN'T SEEM TO DISENGAGE THE CONTROL. YOU HAVE TO SHUT IT OFF COMPLETELY AND IN A FEW SECONDS, IT WILL DISENGAGE. IT'S HAPPENED 3 TIMES ALREADY ON 3 DIFFERENT HIGHWAY TRIPS.
Power train, Vehicle speed control, Jan 18, 2017
WHILE DRIVING 45 MPH ON STRAIGHT HIGHWAY GOING DOWNHILL UNDER ENGINE POWER WITH CRUISE CONTROL ON AND SET AT 45 MPH TRANSMISSION DOWNSHIFTS AND UPSHIFTS ABRUPTLY AND RPM INCREASES AND SPEED SURGES INCREASES TO 63 MPH. GOING DOWN SAME HILL AR 45 MPH WITHOUT CRUISE CONTROL ON NEXT TRIP CAR COASTS ONLY TO 50 MPH. *TR
Power train, Vehicle speed control, Visibility/wiper, Jan 6, 2017
SETTING CRUISE DOES NOT HOLD WITH EVEN VERY MINOR INCLINE/DECLINE NO MATTER WHAT SPEED SET IS. THE INCREASE OF SPEED DURING SET CRUISE IS ALARMING AT OVER 10+ MILES AT MEDIUM DECLINE, AND AT SOME POINT CAR TRIES TO SLOW DOWN, BUT IT IS NOT A SMOOTH TRANSITION, AS IT FEELS JERKY. I HAVE TAKEN TO LICAL JEEP DEALER, BUT THEY SAID MAYBE AFTR "COMPUTER UPDATES", IT WOULD REMEDY IT. NOT! I CAN BE ON A BOULEVARD, STREET, HIGHWAY, ETC... I HAVE ANOTHER APPOINTMENT FOR 1-13-2017 WHILE LATITUDE STILL HAS WARRANTY...NO DEALER IS ABLE TO GET VEHICLES IN QUICKLY, SO THAT ALONE SAYS A LOT ABOUT ISSUES WITH THIS MANUFACTURER.... I WOULD ADD THAT I TESTED CRUISE WITH THAT AUTOMATIC ENGINE SHUTOFF BOTH ON AND OFF TO NARROW IT DOWN, BUT THERE WAS NO DIFFERENCE... THERE IS A HUGE PROBLEM WITH DEFROSTING WINDSHIELD, TOO, WHERE THE ONLY REMEDY IS ROLLING DOWN WINDOWS, WHICH IS TERRIBLE IN FOG, RAIN, COLD WEATHER... THE OTHER ISSUE I HAVE IS THE AREA WHERE THE SIDEVIEW MIRRORS ARE: IT IS SO WIDE, IT BLOCKS AN ONCOMING CAR (ESPECIALLY ON PASSENGER SIDE), WHEN TRYING TO TURN LEFT. IT MAKES IT NEARLY IMPOSSIBLE TO SEE ROAD, TOO, AS MANY STREETS HAVE MEDIANS AND MANY DO NOT. SOME HAVE CONCRETE BIKE CURBS, AND ONE MUST PULL CAR FURTHER OUT THAN NORMAL, JUST TO AVOID RUNNING INTO SOMETHING. THIS IS TRUE FOR BOTH RIGHT OR LEFT TURNS. IF AREA IS DARK, IT IS A GUESSING GAME. THIS ALSO MAKES IT DIFFICULT TO SEE DEER IN NEIGHBORHOODS OR FREEWAYS HERE IN SAN ANTONIO, MUCH LESS OBJECTS THAT ARE THREE FEET TALL AND BELOW.
Vehicle speed control, Oct 13, 2016, crash
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 5 MPH, THE VEHICLE ACCELERATED RAPIDLY ON ITS OWN AND CRASHED INTO A GARAGE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A BODY SHOP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 1,000.
Vehicle speed control, Jul 19, 2016
WHEN DRIVING ON A 2 LANE HIGHWAY, I SET THE CRUSE CONTROL AT 58MPH. THE CRUSE SET WAS DONE AT THE CREST OF A HILL. THE CAR THEN ACCELERATED TO 70MPH BEFORE BACKING OFF TO 58MPH. THIS CAR HAS NEVER DONE THIS ON THIS HILL OR ANY OTHER HILL. IN FACT IT'S ALWAYS HELD IT'S SPEED VERY WELL. THIS MAY BE A ONE-OFF INCIDENT, NEVER TO OCCUR AGAIN, BUT I FELT IT NEEDED TO BE REPORTED TO THE DEALER AS I'VE ONLY GOT 6000 MILES ON THIS CAR. THE SERVICE TECH LAUGHED AND SAID THIS WAS NORMAL. I DISAGREE.
Vehicle speed control, Jul 4, 2016
WHILE USING CRUISE CONTROL, TRAVELING UP AND DOWN HILLS, THE SPEED WOULD NOT REMAIN CONSTANT. THE VARIATION OF THE SPEED WOULD BE BETWEEN NEGATIVE 5 MPH TO 16 PLUS MPH, WITHOUT MY FOOT BEING ON THE THROTTLE. AT TIMES WHILE TRAVELING DOWN HILLS, THE ENGINE WOULD ACTUALLY ENGAGE TO ACCELERATE THE VEHICLE. THE TACHOMETER WOULD SHOW THE ENGINE REV INCREASE AND YOU COULD HEAR THE ENGINE AS WELL WHEN THIS HAPPENED. I HAVE AN INCIDENT OF THIS ON VIDEO IN WHICH I HAD THE CRUISE SET TO 45 MPH AND WHILE TRAVELING DOWN HILL, THE VEHICLE ACCELERATED TO 58 MPH, WITHOUT MY FOOT ON THE THROTTLE. I WANTED TO USE THE CRUISE CONTROL TO GET BETTER GAS MILEAGE ON THE HIGHWAY, BUT WOULD OFTEN HAVE TO HIT MY BREAKS TO AVOID THE VEHICLE IN FRONT OF ME DUE TO RAPID ACCELERATION. AFTER DISCOVERING THIS ISSUE, I REFUSED TO USE IT AS A RESULT. THIS IS NOT MY VEHICLE, BUT A RENTAL VEHICLE. THIS ISSUE HAPPENED THE ENTIRE TIME PERIOD I HAD THE RENTAL I HAVE VIDEO TO PROVE THIS BUT AM UNSURE HOW TO UPLOAD IT AS ACCORDING TO YOUR WEBSITE IT IS NOT A SUPPORTED FILE FORMAT. I WILL PROVIDE UPON REQUEST. MY HUSBAND, WHO IS AN FAA A&P LICENSED MECHANIC, FILMED THE VIDEO WHILE I WAS DRIVING, AND SUGGESTED I REPORT THIS ISSUE. HE ALSO DID SOME RESEARCH ON THE INTERNET TO DETERMINE IF THIS IS A KNOWN ISSUE WITH THE JEEP, AND FOUND THAT IT APPEARS TO BE, AS MANY ARE REPORTING SIMILAR ISSUES.