2016 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,406 owner complaints filed for this model year. This is the 5th highest complaint count among 12 Cherokee model years with reports.
Of the 2016 reports, 37 involved a crash and 14 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, automatic transmissionApr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Campaign 23V302000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the left halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S38.
Campaign 16V287000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the right halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S39.
Campaign 16V284000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Representative owner complaints
1,406 reports, newest first.
Service brakes, Aug 11, 2017
FRONT BRAKE ROTORS REQUIRED REPLACEMENT WHEN CAR ODOMETER READING WAS 16700 MILES. DEALER SAID "ROTORS WARPED" AND WAS A COMMON PROBLEM OCCURRING IN VEHICLES WITH LESS THAN 20000 MILES. DEALER SAID CAUSED BY CAR NOT BEING DRIVEN FOR 2 MONTH PERIOD. NOT COVERED BY WARRANTY AFTER 12000 MILES OR 12 MONTHS. COMPLAINT IS THE BRAKES ON A NEW CAR SHOULD NOT FAIL AFTER ONLY 16,700 MILES OF NORMAL DRIVING. COST TO REPAIR WAS $482.00
Engine, Aug 9, 2017
I WAS DRIVING DOWN THE ROAD AT 75 MILES PER HOUR WHEN SHE VEHICLE STOPPED WORKING . THE ENGINE WAS RUNNING BUT I COULDNT PRESS THE GAS BRAKES NOR DID THE STEERING WORK. A WEEK BEFORE THAT MY CAR WOULDNT CRANK. I HAVE BEEN TELLING THE SHOP 2 TIMES PRIOR SOMETHING WASNT RIGHT WITH THE TRANSMISSION. ALSO HAS HAD 2 RECALLS REPAIRED. *TT *DT *JS *JS
Power train, Electronic stability control (ESC), Engine, Aug 8, 2017
MY 2016 JEEP CHEROKEE STARTED HAVING ISSUES. ON MY WAY HOME FROM WORK THE SERVICE TRANSMISSION MESSAGE POPPED UP ON MY DISPLAY AND ENGINE LIGHT CAME ON AND HAD ABSOLUTELY NO ACCELERATION CAPABILITY. MANAGED TO STAY WITH TRAFFIC AND PROCEED TO THE OFF RAMP TO A GAS STATION. I FOLLOWED WHAT IT'S SAID ON OWNER MANUAL: TURN OFF THE CAR AND TURN ON THE CAR WHILE ON NATURAL FOR FEW MINUTES AND THE MESSAGE WENT AWAY BUT THE ENGINE LIGHT WAS THERE FOR A WHILE AND GOT TURNED OFF IT SELF. BUT THE NEXT DAY SAME ISSUE HAPPENED AGAIN. I TOOK THE CAR TO JEEP DEALERSHIP, THEY DID NOT HAVE A TRANSMISSION SPECIALIST TO CHECK THE CAR. I HAD TO MAKE AN APPOINTMENT WITH ANOTHER DEALERSHIP, THE APPOINTMENT IS FOR TOMORROW. INTERESTING IS THE MANUAL SAYS AFTER RESETTING SHOULD NOT DRIVE THE CAR BECAUSE IT MIGHT CAUSE ENGINE PROBLEMS, AND SHOULD HAVE DEALER TO CHECK BUT THE DEALERS DON'T CHECK THE CAR RIGHT-AWAY THEY GIVE YOU APPOINTMENT FOR FEW DAYS LATER OR A WEEK LATER. I HAD THIS CAR FOR YEAR AND HALF I DRIVE 3 MILES FROM HOME TO WORK I DON'T UNDERSTAND WHY THE CAR SHOULD HAVE A TRANSMISSION PROBLEM AT THIS EARLY STAGES. I DON'T FEEL SAFE DRIVING THIS CAR. NOT HAPPY AT ALL!
Power train, Aug 8, 2017
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE ENTERED INTO SAFE MODE AND DECELERATED INDEPENDENTLY. THE VEHICLE WAS TOWED TO VICTORY CHRYSLER DODGE JEEP RAM (LOCATED AT 45 NABER DR, SHALLOTTE, NC 28470, (877) 463-1766) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TCM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E004000 (POWER TRAIN). THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,200.
Electrical system, Exterior lighting, Aug 3, 2017
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THE LOW BEAM AND HIGH BEAM HEADLIGHTS FAILED TO ILLUMINATE PROPERLY WITH LOW VISIBILITY. THE DEALER WAS CONTACTED (PERCY'S AUTO SALES INC, 40 HOULTON RD, PRESQUE ISLE, ME 04769, (207) 764-4493), BUT THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Parking brake, Jul 27, 2017
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE BACKING OUT OF A PARKING SPACE, THE PARKING BRAKE ENGAGED ON ITS OWN AND THE PARKING BRAKE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVEN OTHER TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (MARK THOMAS MOTORS JEEP/TOYOTA IN ALBANY, OREGON) A TOTAL OF THREE TIMES. THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. ...UPDATED 10/23/17 *BF THE CONSUMER STATED THE VEHICLE WAS TRADED IN.*JS
Power train, Electrical system, Vehicle speed control, Jul 25, 2017
1) CAR STALLS AT RANDOM WITHOUT WARNING AND NO APPARENT CAUSE. I'VE HAD THE CAR STALL AT LOW SPEEDS AFTER TURNING (ABLE TO RESTART) BUT MOST SIGNIFICANTLY AN INCIDENT OCCURRING 7/9/2017 WHEN I LOST ALL ACCELERATION ON THE INTERSTATE AT 65MPH WHILE TOWING A 3500LB TRAILER. THE TACHOMETER AND SPEEDODOMETER DROPPED IMMEDIATELY TO ZERO. TOTAL SHUTDOWN. CONCURRENTLY ALL THE ELECTRONICS SHUTDOWN, INCLUDING POWER BRAKES. THANKFULLY I WAS ON A FLAT STRETCH OF ROAD AND WAS ABLE TO DRIFT INTO THE BREAKDOWN LANE. THE CAR WOULD NOT RESTART; NO ELECTRICAL COMPONENTS WITH THE EXCEPTION OF THE HAZARD LIGHTS AND EMERGENCY BRAKE WERE FUNCTIONING. CAR HAD TO BE TOWED. 3) CRUISE CONTROL FAILS TO MAINTAIN CAR SPEED ON MODERATE DOWNGRADES...RPM'S WILL SHOOT TO 5000, THEN CAR WILL "TAKE OFF" INCREASING SPEED BY AS MUCH AS 15 MPH MORE THAN CONTROL IS SET FOR. MY COMPLAINTS HAVE BEEN VERIFIED/REPLICATED BY A JEEP CHRYSLER SERVICE CENTER BUT THEY HAVE STATED THEY CAN'T FIX THE CAR BECAUSE THEY DO NOT KNOW WHAT IS CAUSING THE ISSUE.
Other or unspecified, Jul 17, 2017
WHILE DRIVING THE VEHICLE AT ABOUT 30 MILES AN HOUR ON A CITY STREET, I START SLOWING DOWN AT A STOP SIGN AND AT ABOUT 10 MILES AN HOUR THE POWER IN MY CAR TURNS COMPLETELY OFF ENGINE TURNS OFF, LIGHTS TURN OFF, INSIDE LIGHTS TURN OFF, I LET THE CAR ROLL TO THE SIDE OF THE ROAD PUT THE CAR ON PARK THEN TURN THE IGNITION TO SEE IF THEY'LL TURN ON. THE CAR DOES TURN BACK ON SO I CONTINUE ON MY WAY. THIS HAS HAPPENED TWICE IN THE LAST 3 WEEKS EVERY TIME IT HAS HAPPENED THE CAR HAS ALWAYS BEEN IN MOTION THE LIGHTS FLICKER AND THEN IT SHUTS OFF.
Power train, Jul 7, 2017
DRIVING 65-75 MPH ON HIGHWAY IN HIGH TRAFFIC, SERVICE TRANSMISSION MESSAGE CAME ON ENGINE LIGHT CAME ON AND WE HAD ABSOLUTELY NO ACCELERATION NO USE OF SPEEDOMETER, CRUSE, COULDN'T CHECK GAUGES. WERE ABLE TO PULL OFF THE HIGHWAY. LET VEHICLE SIT AND RESTART. ENGINE LIGHT STILL ON CALLED THE JEEP 800 NUMBER I HAD IN THE VEHICLE AND WAS DISCONNECTED TWICE WITH NO RETURN CALL. THIS VEHICLE HAS UNDER 15,000 MILES ON IT. NOW LESS THAN A WEEK LATER THE SAME THING HAPPENED. THIS TIME I TOOK IT TO AN AUTO PARTS STORE TO HAVE THEM CHECK THE CODE. WHICH CAME UP AS: P0887 TCM POWER RELAY CONTROL CIRCUIT HIGH DEFINITION FOR CODE: INDICATES THAT THE TCM POWER RELAY CONTROL ELECTRICAL CIRCUIT SIGNAL HAD HIGH VOLTAGE FOR PREDETERMINED PERIOD OF TIME.
Steering, Jul 3, 2017
2016 JEEP WITH "ACTIVE DRIVE II" WHILE FLAT TOWING MY VEHICLE BEHIND MY MOTOR HOME ACCORDING TO BOOK PROCEDURES, WE ENCOUNTERED AN INCIDENT WHERE THE FRONT OF THE VEHICLE STARTED ROCKING, SHAKING, MOVING RIGHT/LEFT UP AND DOWN. WE WERE ON A MAIN HIGHWAY(CONCRETE IMPROVED). I INITIALLY HAD NO IDEA WHAT HAD HAPPEN. WE HAD BEEN ON THE ROAD FOR A COUPLE HOURS. ONCE OFF ROAD, I COULD FIND NOTHING WRONG. TIRES, TOW BAR, SUSPENSION ALL SEEMED AS IT SHOULD BE. WE MOVED THE MOTORHOME WAS VEHICLE (OUR TOW) SLOWLY TO A MORE SAFE AREA. STILL FOUND NOTHING. ONCE HOME +- 150 MILES MORE WITH NO FURTHER INCIDENT. I HAVE MADE NOTICE OF THIS TO BOTH JEEP WAVE AND CHRYSLER CUSTOMER SERVICE. I HAVE GOTTEN RECEIVED MIXED INFORMATION AS FEED BACK. I'VE GOT GREAT CONCERN IF THIS COULD HAPPEN AGAIN.
Structure, Jun 27, 2017
TRUNK DOOR AUTOMATICALLY CLOSED AFTER BEING OPENED TO PLACE ITEM IN TRUNK AND FAILED TO REVERSE ITSELF AFTER CLOSING ON WIFE'S HEAD. CAUSED LACERATION TO FOREHEAD AFTER TRUNK DOOR HIT HER HEAD AND CONTINUED TO CRUSH INTO HER. HAD TO RUSH TO EMERGENCY ROOM DUE TO SIZE OF CUT AND BLEEDING. THE VEHICLE WAS PARKED DURING THE INCIDENT.
Power train, Seats, Service brakes, Jun 22, 2017
PURCHASED MY 2015 JEEP CHEROKEE IN SEPTEMBER 2015 BRAND NEW WITH 19 MILES. THE CAR STARTED OFF RUNNING GREAT I LOVED IT. BY APRIL 2016, I NOTICED THE CAR BEGAN TO DRIVE DIFFERENTLY AND AT FIRST I DIDN'T THINK MUCH OF IT BUT IT GOT WORSE AND WORSE. BY OCTOBER MY CAR WAS JERKING SO BAD, STALLING SOMETIMES AND ACCELERATING SOMETIMES ON IT'S ON.I TOOK IT INTO THE DEALERSHIP AND THEY REPLACED THE TRANSMISSION WITH ONLY 11000 MILES ON THE VEHICLE. MY CAR DROVE LIKE IT ONCE USED TO UNTIL ABOUT THE END OF JANUARY 2017. THE CAR BEGAN TO ACCELERATE ON ITS OWN ONCE AGAIN JUMPING FROM 1GEAR TO 3 GEAR AND BACK. IN FEBRUARY ON MY WAY TO WORK MY SHIFTER LOCKED ON ME AND WENT COMPLETELY OUT CAUSING ME TO COME TO A COMPLETE STOP. THANK GOD IT WAS 4AM AND NO CARS WERE OUT BECAUSE I WOULD HAVE DEFINITELY BEEN IN A CAR ACCIDENT. I TOOK THE CAR TO THE DEALERSHIP AND EXPRESSED MY TROUBLES WITH THE CAR AND THEY CHANGED THE SHIFTER AND DID SOME UPDATE ON THE CAR SAYING THAT THAT'S WHY MY CAR WAS DRIVING THE WAY IT WAS. THE VERY NEXT FRIDAY AFTER GETTING MY CAR BACK FROM THEM, I ALMOST HIT THE BACK OF A CAR COMING DOWN STREET WITH A SLIGHT INCLINE AND THE VEHICLE SPED UP ON IT OWN WITHOUT ME PRESSING THE GAS FROM 25MPH TO 45MPH JUMPING FROM 2 TO 4 GEAR. THE CAR JERKED SO HARD FELT LIKE I HAD BEEN HIT BY ANOTHER CAR. I CALLED JEEP AND TOLD THEM I WAS BRINGING THE CAR BACK IT WAS NOT FIXED AND I ALMOST HAD AN ACCIDENT. WHEN THEY GOT THE VEHICLE, THEY CLAIMED WHEN THEY DROVE THE VEHICLE IT PERFORMED HOW IT WAS SUPPOSED.I HAVE BEEN HAVING NOTHING BUT TROUBLE WITH THIS CAR SINCE THEY REPLACED THE TRANSMISSION. I CALLED CHRYSTLER MYSELF TO EXPRESS MY ISSUES WITH MY CAR AND THEY PRETENDED TO CAR AT FIRST AND BARELY GOT IN TOUCH WITH ME TOWARDS THE END OF IT. FINALLY, I FOUND A LEMON LAW ATTORNEY AND I AM CURRENTLY FIGHTING THEM TO BUY THIS VEHICLE BACK. I DO NOT FEEL SAFE IN THIS CAR.
Electrical system, Vehicle speed control, Visibility/wiper, Jun 22, 2017, crash
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE'S SPEED SUDDENLY INCREASED TO APPROXIMATELY 30 MPH. THE DRIVER CRASHED INTO A TRAFFIC CONE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE CONTACT ALSO INDICATED THAT THE REAR WINDSHIELD WIPER SUDDENLY STOPPED OPERATING. ON SOME OCCASIONS, AFTER REMOVING THE IGNITION KEY FROM THE IGNITION SWITCH A MESSAGE INDICATING "KEY INSERTED" WOULD DISPLAY. THE VEHICLE WAS TAKEN TO HUNTINGTON JEEP IN HUNTINGTON, NEW YORK, BUT THE FAILURES COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 10,200.
Power train, Jun 21, 2017
I BOUGHT MY JEEP BRAND NEW ZERO MILES, CURRENTLY ITS AT 28K. I BEGAN TO HEAR A FLAPPING NOISE WHEN SHES ON IDLE AND THE AUTO SHUT OFF ISNT ON AND WHEN I START TO DRIVE THE NOISE GOES AWAY. LATER I NOTICED THAT ON START POINT THE ACCELERATOR EITHER GETS STUCK OR IT MAKES THE STARTING JOLT AS IF I GASSED IN THE PEDAL ALL THE WAY. WHEN IM ON THE FREEWAY AND I LET GO OF THE GAS PEDAL THE SPEED WONT DECREASE I'D HAVE TO USE THE BRAKE PEDAL, OBVIOUSLY THE SPEED WONT DECREASE IF IM GOING DOWNHILL, THIS IS WHEN IM ON A FLAT WAYWARD. THESE SYMPTOMS WITH THE EXCLUSION OF THE FLAPPING NOISE ON IDLE, HAPPEN ONLY OCCASIONALLY. MY JEEP IS ONLY ONE YEAR OLD I MAINTAIN IT VERY REGULARLY ROTATE TIRES, FLUIDS, THE WORKS. I TOOK HER TO THE DEALERSHIP AND IM HOPING A GOOD DIAGNOSTIC AND A GOOD FIX, BECAUSE SINCE IT HAPPENS ON OCCASIONS I DON'T WANT TO BRING MY JEEP BACK AND CONTINUE THE SAME ISSUE, IT COULD BE A SAFETY HAZARD, SHES OUR ONLY FAMILY CAR AND IF SOMETHING GOES BYPASSED, UNFORTUNATE EVENTS MAY TAKE PLACE, (GOD FORBID,) AND THIS ISSUE CAN BE SPOTTED RIGHT AWAY, I WILL HAVE PEACE OF IN MIND.
Power train, Jun 20, 2017
CAR GOT STUCK IN GEAR 8 ON HIGHWAY. HAS 10,000 MILES ON IT
Power train, Electrical system, Air bags, Jun 19, 2017
BEGINNING ABOUT TWO MONTH AGO, I HAVE BEEN GOING BACK TO THE DEALER FOR DRIVE TRAIN RELATED ISSUES. THE INITIAL ISSUE WAS A FAILED REAR HUB AT AROUND 25,000 MILES WHICH WAS FOUND DURING AN OIL CHANGE. NEXT, THE MAIN DRIVE SHAFT (PROPELLER SHAFT) BEGAN MAKING GRINDING NOISES AS WELL AS A WOBBLE/THUMPING SOUND AT HIGHWAY SPEEDS. THE GRINDING SOUND WAS RESOLVED BUT THE WOBBLE/THUMPING CONTINUED. THE FOLLOWUP FOR THAT SOUND FOUND FAILED HALF-SHAFTS (BOTH SIDES), FAILED REAR DIFFERENTIAL, AND FAILED TRANSFER CASE/MODULE. THE CAR WAS RETURNED TO ME WITHOUT ALL REPAIRS BEING COMPLETED DUE TO LACK OF PARTS AND "WARRANTY NOT AUTHORIZING ADDITIONAL DAYS OF RENTAL" THE CAR THEN BEGAN TO GIVE FAILED PARKING BRAKE SERVICE CODES AND CHECK AIR BAG SYSTEM CODES WHICH SUPPOSEDLY ARE RELATED NOW TO A FAILED ON BOARD CONTROL MODULE. WHEN THE MOST RECENT CODES (TODAY) WERE GIVEN THE CAR WOULD NOT SHIFT INTO GEAR INITIALLY.
Electrical system, Other or unspecified, Jun 5, 2017
WATER SATURATING FLOOR AND CARPETS UNDER FLOOR MATS, PASSENGER FRONT AND REAR. MAY BE THE CAUSE OF INTERMITANT DOOR LOCKS , AND AT TIME UCONNECT RADIO AND CLIMATE CONTROL SYSTEM RESTARTS. FIRST VISIT TO DEALER, DEALER RESEALED/REWELDED ROCKER PANELS AND IMPROPERLY SEALED AREAS. SECOND VIST DEALER STATED THE LEAKING WAS A SUN ROOF. HOWEVER, VEHICLE DOESN'T HAVE A SUN ROOF. ? THE DEALER IS UNABLE TO REPLICATE WATER COMING IN FROM RAIN BUT HAS NOT CHECKED AC CONDENSATION OR OTHER MEANS OF ENTRY THAT WE KNOW OF. WATER DOES APPEAR TO SHOW UP FASTER DURING PERIODS OF HOT EATHER AND AC USAGE. PLEASE NOTE - I HAVE PICTURES OF MOLD GROWING RAPIDLY ON THE CARPET UNDER THE FLOOR MATS.
Structure, Jun 2, 2017
CAR STARTED TO SMELL MUSTY/MOLDY 8 WEEKS AFTER I PURCHASED IT (BRAND NEW). FOUND THE PASSENGER FLOOR CARPET TO BE WET AND WATER WAS DRAINING OUT OF THE DRAIN HOLE NEAR THE PASSENGER REAR DOOR. UPON MULTIPLE TRIPS TO THE DEALER, THE CARPETING WAS PULLED BACK AND IT WAS DETERMINED THAT A SEAM IN THE FRONT RIGHT WHEEL WELL WAS NEVER WELDED AT THE FACTORY. THIS OPEN SEAM WAS ALLOWING WATER TO DUMP INTO MY CAR FOR 4 MONTHS. MY AND MY FAMILIES HEALTH HAS BEEN AFFECTED (SORE THROAT, COUGH AND HEADACHE WHEN IN THE CAR) BY THE MOLD IN THE CAR. THE SMELL IS HORRIFIC AND CAN ACTUALLY BE SMELLED WALKING NEAR THE CAR WITHOUT DOORS BEING OPENED. THE DEALER HAS STATED HE HAS NEVER SMELLED A CAR LIKE THIS. THIS BRAND NEW CAR IS DESTROYED. CARPETING IN THE CAR HAS BEEN REPLACED. SMELL IS JUST AS BAD. AN AIR BAG SENSOR HAD TO BE REPLACED, MOST LIKELY CAUSED BY WATER DAMAGE. WIRING THAT RUNS UNDER THE CARPETING HAD BEEN SOAKED FOR 4 MONTHS....CAN'T IMAGINE WHAT LONG TERM DAMAGE I WILL ENCOUNTER. THE CAR IS STILL THERE, NOW THEY ARE PULLING THE SPRAY FOAM OUT OF THE ROCKER PANELS PIECE BY PIECE. THEY SAID THE SMELL INSIDE THE FOAM IS UNBELIEVABLE. THERE IS NO WAY THEY WILL BE ABLE TO REMOVE THE SMELL COMPLETELY FROM THIS CAR. I CAN PROVIDE ALL SERVICE RECORDS IF REQUIRED. I HAVE BEEN WITHOUT MY CAR FOR A TOTAL OF 31 DAYS IN BETWEEN EARLY FEBRUARY AND TODAY (I STILL DON'T HAVE IT BACK). IT HAS BEEN TO THE DEALER 4 OR 5 TIMES NOW FOR THE SAME ISSUE.
Other or unspecified, Jun 1, 2017, crash
CRASH TEST
Structure, Engine, Jun 1, 2017, crash
SALVAGE
Engine, May 30, 2017
ON MARCH 3/9/2017 I PURCHASED A 2016, JEEP CHEROKEE LIMITED 4X4, 2.4L WITH 20,111. AT THE TIME OF THE PURCHASE, I RECEIVED A 109-POINT VEHICLE INSPECTION REPORT, AND I PERSONALLY CHECKED THE FLUID LEVELS. ON MAY 27, 2017, THE OIL LIGHT FLASHED WHEN TURNING INTO THE HOME DEPOT. I IMMEDIATELY, PARKED AND TURNED OFF THE CAR. AFTER INSPECTION, I CHECKED THE OIL, AND THERE WAS NO EVIDENCE OF OIL ON THE DIP STICK. THE JEEP'S MILEAGE WAS 24,211 MILES, WHICH IS ONLY 4,100 MILES SINCE PURCHASING THE VEHICLE. HAVING LEARNED THAT NO OIL WAS REGISTERING ON THE DIP STICK, I OPENED UP THE HOOD AND LOOKED FOR SIGNS OF AN OIL LEAK? NO OIL LEAK WAS VISIBLE FROM THE ENGINE COMPARTMENT AND NO OIL LEAKAGE WAS FOUND UNDER THE JEEP. I THEN DROVE TO THE NEAREST RETAILER AND PURCHASED 5 QT CONTAINER OF 0W-20, FULL SYNTHETIC MOTOR OIL. AFTER RETURNING TO THE JEEP, I STARTED ADDING OIL, ONE QUART AT A TIME, AND CHECKING THE LEVEL OF THE OIL BETWEEN ADDING INTERVALS. AFTER ADDING ONE QUART, I COULD JUST SEE EVIDENCE OF OIL ON THE DIP STICK. IT TOOK 3.5 QUARTS BEFORE THE DIP STICK REGISTERED FULL. AT THAT POINT I TURNED ON THE VEHICLE. ALL OF THE NORMAL DASH BOARD DIAGNOSTIC LIGHTS FLASHED ON/OFF AND THE CAR EXHIBITED NO SUSTAINED WARNING LIGHTS. NO SUSTAINED ENGINE LIGHT OR OIL LIGHT WERE VISIBLE AND THE JEEP APPEARED TO BE RUNNING NORMALLY. NO BLUE OR BLACK EXHAUST WAS VISIBLE FROM THE JEEP'S TAIL PIPE. AFTER ARRIVING HOME, I PROMPTLY CHANGED THE OIL AND OIL FILTER WITH THE 0W-20, FULL SYNTHETIC CASTROL MOTOR OIL AND A FRAM TOUGH GUARD FILTER. THE DISCARDED OIL WAS BLACK. FROM UNDER THE JEEP, THERE WAS NO SIGN OF AN OIL LEAK AROUND THE OIL FILTER, THE OIL PAN OR ANYWHERE INSIDE OF THE SKID SHIELD UNDER THE JEEP?
Vehicle speed control, May 28, 2017
WHILE IN CRUISE CONTROL AND GOING DOWNHILL, VEHICLE WILL OFTEN DOWNSHIFT AND QUICKLY ACCELERATE ABOUT 10 MPH. CRUISE CONTROL WILL REGAIN CONROL AND SLOW TO SET SPEED AFTER A FEW SECONDS. THUS FAR I HAVE OBSERVED THIS BEHAVIOR AT SET SPEEDS OF 45 MPH AND AT 68 MPH. I HAVE NOT DRIVEN THE VEHICLE ENOUGH TO KNOW HOW CONSISTENT THE BEHAVIOR IS OR IF THE BEHAVIOR IS ONLY AT SPECIFIC MPHS.
Other or unspecified, May 25, 2017, crash
TRUNK RANDOMLY OPENS. ON ONE OCCASION I WAS BACKING INTO THE GARAGE WHEN THE TRUNK OPENED ,CAUSING DAMAGE TO MY JEEP AND GARAGE.
Electrical system, May 23, 2017
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE THE VEHICLE WAS PARKED INSIDE THE GARAGE, THE AUTOMATIC START FEATURE ERRONEOUSLY ACTIVATED AND THE ENGINE STARTED. THE AUTOMATIC START FEATURE AND KEY FOB HAD NOT BEEN USED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE, BUT THE RFHM WAS REPROGRAMMED AND THE KEYLESS IGNITION SOFTWARE WAS IMPROVED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 10,648.
Other or unspecified, May 15, 2017
MY 2016 JEEP CHEROKEE HAS A 9 SPEED AUTOMATIC TRANSMISSION. WHEN DRIVING IN TOWN AT A SLOW SPEED THE TRANSMISSION SHIFTS ERATICALLY AND PAUSES DURING THE SPEED SHIFT TRYING TO EVALUATE WHICH GEAR IT NEEDS TO BE IN. SO EXTREME THAT I WAS ALMOST HIT TRYING TO AVOID ANOTHER VEHICLE. I HAVE FILED A COMPLAINT WITH THE CUSTOMER ASSIST, THE NSDC AND THE ATTORNEY GENERALS OFFICE. CHRYSLER JUST KEEPS STATING THAT THE TRANSMISSION "WORKS AS DESIGNED". I HAVE EVEN HAD THE SERVICE DEPARTMENT AT A LOCAL JEEP DEALERSHIP THAT IT IS A MASSIVE PROBLEM AND THE VEHICLES ARE ALWAYS COMING IN FOR SERVICE DUE TO THIS. THEY HAVE ATTEMPTED AN "UPGRADE" TO THE SYSTEM WHICH THEY THINK WILL IMPROVE THE SHIFTING, BUT IT HAS NOT WORKED. I NEED SOMEONE TO TAKE THIS ISSUE SERIOUSLY AND INVESTIGATE THE PROBLEM. IT IS AN ISSUE AND UNFORTUNATELY THE PREVIOUS HOMEOWNERS I HAVE SPOKEN WITH JUST TRADED THEM IN AND NEVER COMPLAINED. PLEASE, PLEASE LOOK INTO THIS. JUST BECAUSE CHRYSLER SAYS IT IS "PERFORMING AS DESIGNED" DOES NOT MEAN IT IS PERFORMING SAFELY.