2017 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,334 owner complaints filed for this model year. This is the 6th highest complaint count among 12 Cherokee model years with reports.
Of the 2017 reports, 24 involved a crash and 6 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Power train, automatic transmissionApr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Campaign 23V302000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Equipment, other, labelsAug 31, 2017
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.
Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.
Campaign 17V543000 on NHTSA.gov
Air bags, knee bolsterNov 2, 2016
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
If the driver's knee air bag does not properly inflate, there is an increased risk of injury in the event of a crash.
Chrysler will notify owners, and dealers will replace the driver's knee air bag module, free of charge. The recall began November 9, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S84.
Campaign 16V799000 on NHTSA.gov
Representative owner complaints: engine
263 reports, newest first. Show all
Power train, Vehicle speed control, Engine, Jan 1, 2020
CAR STARTS TO STALL AFTER 1000 MILES DRIVEN IN BETWEEN OIL CHANGES. THIS STARTED AT 30000 MILES. IT STALLS IN THE MIDDLE OF DRIVING. IT STALKS AT STOP SIGNS. THIS MY 16 YEAR OLD DAUGHTERS FIRST CAR. IT IS NOT SAFE.
Power train, Engine, Dec 30, 2019
TRANSMISSION WILL NOT UPSHIFT AND ENGINE CHECK LIGHT ON. VEHICLE HAS 13,000 MILES. SECOND TIME THIS HAS HAPPENED. FIRST TIME NO RESOLUTION AT 6500 MILES. PROBLEMS RELATED TO WIRING HARNESS THIS TIME ACCORDING TO DEALER, APPARENT COMMON PROBLEM BUT NO RECALLS..
Electrical system, Other or unspecified, Engine, Dec 30, 2019
SERVICE ENGINE LIGHT IS COMING ON. WE JUST BOUGHT THIS ON 12/28/2019 WITH 46198 MILES. SIFTER ISSUES. LIGHT CAME ON AS DRIVING DOWN THE HIGHWAY AT NORMAL SPEED.
Engine, Dec 24, 2019
MY ENGINE CONSUMES OIL. I CANNOT EVEN REACH 2000 MILES BETWEEN OIL CHANGES. MY CAR WILL JUST CUT OFF WHILE I AM DRIVING (AT ANY SPEED INCLUDING HIGHWAY SPEEDS AND TURNS). WHEN THIS FIRST HAPPENED I CHECKED THE OIL AND THE ENGINE WAS COMPLETELY EMPTY OF OIL. IT DIDNT EVEN REGISTER ON THE DIPSTICK. I HAVE HAD OVER 6 OIL CHANGES SINCE I BOUGHT MY CAR IN 01/2019 (LESS THAN A YEAR). I HAVE HAD OIL CONSUMPTION TESTING COMPLETED AND EVERYTHING "COMES BACK IN RANGE". THE ENGINE HAS BEEN INSPECTED AND NOTHING IS LEAKING OR FAULTY. MY CAR TAKES FULL SYNTHETIC OIL WHICH SHOULD LAST WAY LONGER THAN THAT. I AM AWARE THIS IS AN OVERALL ISSUE WITH 2017 JEEPS OF ALL MODELS. THE SERVICE MANAGER AT THE DEALERSHIP DIDNT SEEM LIKE HE KNOW MUCH OF ANYTHING AND TRIED TO TELL ME THAT THIS WAS NORMAL. I HAVE NEVER HAD A VEHICLE THAT COMPLETELY DEPLETES ITS OIL SUPPLY WITHIN 2000 MILES. HE THEN REFERRED ME TO MOPARS CORPORATE LINE WHO THEN REFERRED ME TO NHTSA TO FILE A REPORT.
Engine, Dec 21, 2019
WHILE MAKING A RIGHT HAND TURN THE VEHICLE DIED. ATTEMPTS TO RESTART WERE NOT SUCCESSFUL. VEHICLE WAS JUMPED AND STARTED. AT THAT TIME THE DASH DISPLAYED "SHIFTER SERVICE NEEDED". SHIFTER WAS REPLACED. THE DAY AFTER SHIFTER WAS REPLACED THE VEHICLE BEGAN MAKING A DING NOISE (SIMILAR TO SEAT BELT DING) WHILE MAKING A TURN. VEHICLE WAS TAKEN TO DEALERSHIP AND THEY SAID NOTHING WAS THE MATTER WITH IT. TWO DAYS AFTER THAT WHILE MAKING A RIGHT HAND TURN THE VEHICLE MADE A DING NOISE AND STALLED (VEHICLE WAS RUNNING BUT WOULD NOT MOVE). VEHICLE WAS SHUT OFF AND WOULD NOT IMMEDIATELY RESTART. VEHICLE RESTATED EVENTUALLY AND WAS TAKEN TO THE DEALERSHIP AGAIN. AFTER THREE DAYS I WAS TOLD THIS IS DUE TO LOW OIL. THEY WERE NOT ABLE TO TELL ME HOW LOW MY OIL WAS BUT STATED IT WOULD ONLY NEED TO BE A QUART LOW FOR THIS TO HAPPEN AND THAT JEEP IS NOTORIOUS FOR THIS.
Power train, Vehicle speed control, Engine, Dec 19, 2019
TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR.
Power train, Vehicle speed control, Engine, Dec 18, 2019
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SHIFTER FAILED AND THE VEHICLE STALLED. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION AND THE SHIFTER WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Electrical system, Electronic stability control (ESC), Engine, Dec 11, 2019
I LEFT WORK TODAY AT 4PM MADE A RIGHT HAND TURN ONTO A BRIDGE AND I NOTICED I COULDN'T ACCELERATE AND TWO ENGINE LIGHTS CAME ON THE DASH AND MY CAR COMPLETELY TURNED OFF ON ME AND I BROKE DOWN. I WAS STUCK ON A HIGH TRAFFICKING AREA ON A BRIDGE WHEN THIS HAPPENED. I'VE HAD MY JEEP FOR 2 YEARS AND NEVER ONCE HAD ANY ISSUES AND NEVER ONCE FELT LIKE IT WASN'T A SAFE VEHICLE. I DON'T FEEL SAFE TO DRIVE MY JEEP NOW AND WANT IT CHECKED OUT COMPLETELY BEFORE THIS HAPPENS AGAIN TO ME.
Engine, Dec 11, 2019
I HAD JUST PULLED OUT OF MY DRIVEWAY IN THE MORNING AND HEADING DOWN THE NEIGHBOORHOOD ROAD. ABOUT A HALF A MILE INTO MY DRIVE, THE CAR FAILED TO ACCELERATE. THE CAR BEGAN TO COAST, I HAD LOST ENGINE POWER. I TRIED TO TURN THE WHEEL AND IT WAS UNRESPONSIVE. I LOOKED DOWN AT THE DASH AND IT WAS OUT. I WAS BARELY ABLE TO LIMP THE CAR TO THE CURB. AFTER APPROXIMATELY TEN MINUTES I WAS FINALLY ABLE TO TURN IT OVER AND START THE ENGINE. MY ENGINE IS CONSUMING AN EXCESSIVE AMOUNT OF OIL BETWEEN OIL CHANGES.
Engine, Dec 10, 2019
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. AFTER RESTARTING THE ENGINE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DETERMINED THAT THE ENGINE OIL WAS LOW AND THE ENGINE OPERATED NORMALLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. THE VIN WAS UNKNOWN.
Electrical system, Other or unspecified, Engine, Dec 8, 2019
THERE IS A SHIFTER ERROR THAT COMES UP ON DASHBOARD AND ALL LIGHTS COME UP ON THE SHIFTER STICK WHILE DRIVING THE CAR. THIS HAPPENED TO ME TWICE OVER ONE NIGHT WHILE I DRIVING AND I AM CONCERNED WITH THE SAFETY OF MY VEHICLE. SEE LINKS BELOW. HTTPS://WWW.NHTSA.GOV/VEHICLE/2017/JEEP/CHEROKEE/SUV/4WD HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS947921 HTTPS://WWW.JEEPFORUM.COM/FORUM/F309/SERVICE-SHIFTER-MIL-15-DIESEL-3768705/
Electrical system, Other or unspecified, Engine, Dec 2, 2019
WHEN DRIVING, AN ERROR MESSAGE POPPED UP AND SAID "SERVICE SHIFTER". ON THE GEAR SHIFT, ALL OF THE LIGHTS LIT UP RED (PARKING, NEUTRAL, 1ST, 2ND, DRIVE, AND REVERSE). I IMMEDIATELY PULLED OVER. AFTER I RESTARTED THE CAR, IT WENT AWAY. I WENT ONLINE TO SEE IF THIS WAS A COMMON PROBLEM, AND THERE ARE ALL KINDS OF COMPLAINTS. MANY OF WHICH, JEEP HAD NO IDEA HOW TO FIX. MOST COMPLAINTS ALSO STATED THAT IT WENT AWAY, ONLY TO COME BACK AFTER ANOTHER 1000 MILES OR SO. IF THERE ARE SO MANY COMPLAINTS, AND JEEP IS OBVIOUSLY HAVING A PROBLEM IDENTIFYING WHY, SHOULDN'T THIS BE A RECALL? THERE IS OBVIOUSLY A FAULT IN THEIR PRODUCT OR WIRING. THIS IS GOING TO CAUSE SERIOUS ACCIDENTS AND/OR LAWSUITS. PLEASE HELP.
Electrical system, Service brakes, Engine, Dec 1, 2019
THIS VEHICLES HAD A RECALL ON SOMETHING THAT HAS TO DO WITH THE TRANSMISSION- THE DEALERSHIP CLAIMS TO HAVE CORRECTED THE ISSUE. HOWEVER, THE VEHICLE IN QUESTION IS STILL HAVING SLIPPING ISSUES. ALSO JUST RECENTLY I NOTICED WHEN STARTING MY VEHICLE WITH THE FOB IT STAYS ON 30 SECS AND CUTS RIGHT BACK OFF. THE TIRE FEATURE ISN'T ALWAYS CORRECT EITHER IT SAYS I NEED AIR WHEN I DON'T. I'D LIKE TO KNOW HOW MANY OTHER CONSUMERS HAVE HAD THE PROBLEM WITH THE REMOTE START FEATURE..
Engine, Nov 27, 2019
ON TWO OCCASIONS THIS WEEK THE JEEP CHEROKEE UNEXPECTEDLY SHUT OFF WHILE DRIVING. IT WAS STARTLING AND LOSS OF POWER STEERING AND BRAKING LEFT IT DIFFICULT TO PULL OVER. UPON INQUIRY FROM A LOCAL JEEP DEALER, THEY INDICATED IT IS NOT UNCOMMON FOR THIS TO HAPPEN IF THE OIL IS LOW. THE OIL WAS IN FACT 3/4 QUART LOW AND WAS REMEDIED HOWEVER THERE SHOULD BE A LIGHT THAT COMES ON NOT A SUDDEN AND UNEXPECTED SHUT DOWN. THERE WAS NO INDICATION ON THE DASH REGARDING LOW OIL. THIS IS DANGEROUS AND COULD POTENTIALLY BE DEADLY.
Power train, Engine, Nov 26, 2019
SERVICE SHIFTER LIGHT CAM ON FEB 2019 AND WAS REPLACED. 6 MONTHS LATER THE LIGHT CAME ON AGAIN AND WAS REPLACED FOR A 2ND TIME. OCTOBER 2019 MY CAR WAS SPUTTERING AT AN IDLE AND NOT SHIFTING CORRECTLY AND AN ENGINE COIL WAS REPLACED. NOV 2019 WHEN GOING FROM REVERSE TO DRIVE THERE WOULD BE A 15-20 SECOND LAG BEFORE IT WOULD JUMP INTO GEAR AND LUNG FORWARD. I ALSO START EXPERIENCING DELAYS WHEN ATTEMPTING TO ACCELERATE IT WOULD LAG FOR ABOUT 10 SECOND BEFORE JERKING INTO GEAR AND LUNG FORWARD AT A HIGHER SPEED. TOOK IT BACK TO THE DEALERSHIP AND CODE P0304 MISFIRE CYLINDER 4. DEALERSHIP REPLACED (UNDER POWER TRAIN WARRANTY) BOOT KIT - IGNITION COIL, LUBRICANT - DIELECTRIC, TRANSMISSION MOUNT, REPLACED VALVE BODY AND TRANS RANGE SENSOR. CAR WAS PURCHASED IN DECEMBER OF 2017 WITH 12 MILES ON IT, CURRENT MILEAGE 55,989 WITH REGULAR MAINTENANCE DONE ON VEHICLE.
Engine, Nov 22, 2019
I WAS ACCELERATING FROM A STOPPED POSITION AT A STOP SIGN AND THE CAR SHUT OF. I MANEUVERED OVER AS MUCH AS I COULD. WOULD NOT RESTART. IT WAS TOWED TO THE DEALERSHIP WHERE IT WAS DISCOVERED IT HAD NO OIL. IT HAD AN OIL CHANGE WITH IN THE LAST MONTH. IN THE TWO YEARS I HAVE OWNED IT, IT HAS HAD TO BE TOWED FOR THIS 1-2 OTHER TIMES AS IT RUNS OUT OF OIL AND SHUTS DOWN BEFORE THE RECOMMENDED OIL CHANGE DATE OR MILEAGE. I WAS NEVER INFORMED TO MONITOR THE OIL UNTIL RECENTLY. AFTER THE FIRST TIME THIS HAPPENED I WAS TOLD TO GET THE OIL CHANGED AT 4000 MILES INSTEAD OF 5000 AND I HAVE BEEN DOING THAT IT OR ADDING OIL IF I CANNOT GET IT RIGHT IN. IT ALSO HAS NO WARNING THAT IT IS LOW ON OIL.
Engine, Nov 22, 2019
11/18/2019,WHEN I WAS GOING TO PARK AT MY DAUGHTER 'S DAYCARE ON W 87TH ST, THE ENGINE JUST STOPPED WORKING AND THE CAR COULD NOT MOVE ANY MORE.THE SCREEN SHOWED"SHIFT TO PARK OR NEUTRAL PRESS BRAKE+SELECT GEAR".WE TRIED TO DO AS THE SCREEN TOLD BUT STILL THE CAR COULD NOT MOVE. I HAD TO RETART THE CAR, THEN WE CAN MOVE AGAIN. 11/21/2019，THE SAME ISSUE HAPPENED AGAIN WHEN I JUST STARTED THE CAR AND GOING TO ENTER IN THE REMINGTON BLVD.
Engine, Nov 18, 2019
WHILE DRIVING CAR WILL COME UP WITH A MESSAGE OF SERVICE SHIFTER ON THE DASH AND ALL SHIFTER LIGHTS ARE LIT UP RED. I HAVE TAKEN TO THE DEALERSHIP MULTIPLE TIMES AND SINCE IT IS NOT ON WHEN I ARRIVE (ONCE YOU TURN THE CAR OFF AND BACK ON IT USUALLY GOES AWAY) AND SINCE IT IS NOT THROWING A CODE THERE IS NOTHING THEY CAN DO EVEN THOUGH I TAKE PICTURES EVERY TIME IT HAPPENS.
Power train, Engine, Nov 12, 2019
TRANSMISSION SHIFTS WHEN IT WANTS, GET STUCK IN GEARS AND SHIFTS HARD. HAS ALMOST CAUSED ME MULTIPLE ACCIDENTS. HAVE TAKEN IT TO JEEP MULTIPLE TIMES- THEY HAVE ZERO ANSWERS FOR ME. MY CAR ISN'T RUNNING ANY ERROR CODES SO THEY WILL NOT ADDRESS ANY ISSUES.
Wheels, Engine, Nov 12, 2019
SINCE JANUARY OF 2018 I HAVE BEEN HAVING CONSTANT PROBLEMS INTERNALLY WITH MY JEEP. I GOT THE JEEP IN APRIL OF 2017 WITH 14 MILES TOTAL ON IT. THE JEEP DEALERSHIP NEVER ROTATED MY TIRES WHEN THEY CHANGED MY OIL AND TOLD ME THEY DID ROTATE MY TIRES RESULTING IN ME HAVING TO GET A BRAND NEW SET OF 4 TIRES IN 2018 BECAUSE ALL THE TIRES WENT COMPLETELY BALD (TOO DANGEROUS TO DRIVE ON). MY FIRST OF 4 CYLINDERS WENT OUT IN JANUARY 2019 THAT WAS FIXED ON WARRANTY. SECOND CYLINDER OF 4 THAT WAS A DIFFERENT CYLINDER THAN THE FIRST WENT OUT FEBRUARY OF 2019 THE JEEP DEALERSHIP GAVE ME A GOOD YEAR PROGRAM AND MADE ME PAY A FEE AND THEY FIXED ALL 4 CYLINDERS. CURRENTLY IN NOVEMBER 2019 MY ENGINE LIGHT IS COMING ON AND I DO NOT KNOW WHAT THE ISSUE IS NOW. I HAVE TALKED TO SEVERAL JEEP DEALERSHIPS THAT HAS NOT SEEN THIS ISSUE ON OTHER JEEPS SO I REALLY BELIEVE I GOT SOLD A POORLY MANUFACTURED JEEP.
Electrical system, Engine, Nov 4, 2019
I BROUGHT A 2016 JEEP CHEROKEE IN JULY 2017. I WAS HAVING ISSUES WITH THE CAR THE FIRST MONTH I BROUGHT IT. VEHICLE LOSES POWER WHILE DRIVING, ENGINE SHUTS DOWN, STEERING LOCKS AND THE DASH LIGHTS UP WITH A MESSAGE THAT SAYS PUT VEHICLE AND "PARK" AND THEN SELECT DESIRED GEAR.THIS ISSUES HAS HAPPENED TWICE ONCE I WAS AT AN INTERSECTION AND THE SECOND TIME I WAS ON THE FREEWAY. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH. THIS IS DANGEROUS AND SCARY AS THIS COULD HAVE CAUSED A COLLISION. I KEEP MY VEHICLE UP TO DATE ON MAINTENANCE/SERVICE. IT DOESN'T MAKE SENSE THAT I AM PAYING A CAR PAYMENT, HAVE LESS THAN 62,000 MILES ON A LESS THAN 3 YEAR OLD VEHICLE, AND HAVING THESE KIND OF SAFETY CONCERNS. . TODAY, MY CAR DIED WITH NO WARNING ON A BUSY ROAD, GIVES ME APPROXIMATELY 10 SECONDS TO PULL TO SAFETY BEFORE THERE IS NO SPEED/ABILITY TO MANEUVER THE VEHICLE. IT IS RIDICULOUS THAT THE RISK IS SO HIGH, AND THE NUMBER OF COMPLAINTS LISTED ON LINE SHOW A SERIOUS ISSUE WITH THIS AMONG HUNDREDS OF VEHICLES BY JEEP AND NOTHING. THE DEALERSHIPS/SERVICE CONTINUE TO MAKE COMMENTS LIKE "WE WERE UNABLE TO REPLICATE THE ISSUE". TO BE SPECIFIC: DRIVING AT ABOUT 25 MILES PER HOUR, STRAIGHT FOLLOWING A RIGHT TURN. . . . LOST POWER. LIGHTS WENT ON THE DASH, MESSAGE ABOVE APPEARED. IT TOOK TWO TRIES TO RESTART TO GET ME OUT OF THE MIDDLE OF THE ROAD.I HAD THE CAR TOWED TO THE DEALER AND THEY HAD NO EXPLANATION FOR ME BOTH TIMES THIS HAPPENED. AS SOON AS THEY WOULD CONNECT IT TO DIAGNOSE THEY SAID THE CODES WOULD CLEAR AND THE CAR WAS WORKING. ITS A WASTE OF MONEY BECAUSE IM GOING TO GET THE SAME ANSWER. I JUST DONT KNOW WHAT TO DO NOW. THIS CAR HAS BUT MY CHILDREN AND MY LIFE IN DANGER. CHRYSTLER AND JEEP WILL NOT ACKNOWLEDGE THE FACT THEY HAVE A MAJOR ISSUE WITH THEIR JEEPS ENGINE. I GUESS JEEP WILL RESOLVED THIS ISSUE WHEN SOMEONE GET IN AN ACCIDENT OR DIE.
Power train, Electrical system, Engine, Oct 31, 2019
WHEN STARTING OR DRIVING THE CAR, THE SERVICE SHIFTER AMONG MANY OTHER WARNINGS COME ON AND THE CAR DOES NOT FUNCTION NORMALLY AFTER THAT. IT IS VERY SLUGGISH AND JERKS WHILE ACCELERATING. THIS HAS HAPPENED WHILE STATIONARY AND WHILE IN MOTION. MULTIPLE TRIPS TO DEALERSHIPS AND TWO YEARS LATER THE PROBLEM IS STILL HAPPENING. I KNOW OF MANY PEOPLE THAT ARE HAVING THIS ISSUE AND THE MANUFACTURES ARE DOING NOTHING ABOUT IT. MY FAMILY AND I DO NOT FEEL SAFE IN THIS JEEP.
Engine, Oct 31, 2019
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER INDICATOR FLASHED INTERMITTENTLY ON THE INSTRUMENT PANEL. THE CONTACT CALLED OXMOOR CHRYSLER DODGE JEEP RAM (4520 SHELBYVILLE RD, LOUISVILLE, KY 40207, (502) 895-4520) AND WAS INFORMED THAT THE VEHICLE WOULD LOSE POWER WHEN IT NEEDED AN OIL CHANGE WHILE MAKING TURNS. THE DEALER STATED THAT WHEN THE OIL WAS CHANGED, THE VEHICLE WOULD OPERATE NORMALLY. THE FAILURE RECURRED AND THE DEALER STATED THAT THE OIL CHANGES NEEDED TO BE MORE FREQUENT, SUCH AS EVERY 2,000 TO 2,500 MILES. THE MANUFACTURER ADVISED THE CONTACT TO CALL NHTSA TO INQUIRE ABOUT POTENTIAL RECALLS. THE FAILURE MILEAGE WAS 7,000.
Engine, Oct 28, 2019
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND LOST BRAKING AND STEERING ABILITY. THE CONTACT HAD TO MAKE MULTIPLE ATTEMPTS TO RESTART THE VEHICLE. THE FAILURE RECURRED APPROXIMATELY SIX OTHER TIMES. THE VEHICLE WAS TAKEN TO HAASZ AUTOMALL OF DALTON (315 S MILL ST, DALTON, OH 44618) WHERE THEY REPLACED THE SPARK PLUGS AND A COIL TWICE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,041.
Engine, Oct 18, 2019
MY CAR HAS THE 2.4 L ENGINE. IT HAS BEEN BURNING OFF A LOT OF OIL. THE DEALER CHANGED THE OIL AT 12,200 MILES ON APRIL 2, 2019. WE CHECKED THE OIL LEVEL LAST WEEK AND IT WAS LOW BY 2 QUARTS. WE TOOK IT BACK TO DEALER AND THE CHANGED OIL AND STARTED A OIL CONSUMPTION TEST. WE ARE BOTH RETIRED AND DRIVE ONLY ABOUT 6,000 MILES PER YEAR. WE PURCHASED THE JEEP NEW IN MARCH 2017 WITH 11 MILES AT 5500 MILES IN NOVEMBER 2017 WE ALSO HAD A "OIL LEAK" SYMPTOMS. GOOGLE THIS PROBLEM ON THE INTERNET REVEALS MANY CUSTOMERS OF THIS 2.4L JEEP AND CHRYSLER ENGINE HAVE PROBLEMS OF OIL " BLOWING OUT" . THE DEALER SAID NO "LOW OIL " LIGHT WILL WARN YOU OF LOW OIL PROBLEM. THEY SAID THE CAR WILL STOP RUNNING WHILE DRIVING. I FIND THIS RESULT TO BE UNSAFE AND UNACCEPTABLE. WHAT IS THE NHTSA DOING ABOUT THIS COMMON PROBLEM?