2017 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,334 owner complaints filed for this model year. This is the 6th highest complaint count among 12 Cherokee model years with reports.
Of the 2017 reports, 24 involved a crash and 6 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Power train, automatic transmissionApr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Campaign 23V302000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Equipment, other, labelsAug 31, 2017
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.
Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.
Campaign 17V543000 on NHTSA.gov
Air bags, knee bolsterNov 2, 2016
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
If the driver's knee air bag does not properly inflate, there is an increased risk of injury in the event of a crash.
Chrysler will notify owners, and dealers will replace the driver's knee air bag module, free of charge. The recall began November 9, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S84.
Campaign 16V799000 on NHTSA.gov
Representative owner complaints: power train
647 reports, newest first. Show all
Power train, Sep 8, 2020
SERVICE SHIFTER LIGHT MESSAGE ON DASH. ALL LIGHTS ON PRND LIGHT UP. HAPPENS VERY OFTEN
Power train, Sep 8, 2020
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE SHIFT INDICATOR LIGHT ILLUMINATED IN RED WITH THE SERVICE SHIFTER MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. AFTER STOPPING AND RESTARTING THE VEHICLE, THE FAILURE WAS SELF CORRECTED. IN ADDITION, WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE LUNGED FORWARD AND VIBRATED AND FAILED TO IMMEDIATELY ACCELERATE. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 49,000.
Power train, Structure, Wheels, Sep 8, 2020
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THE SERVICE SHIFTER MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. ADDITIONALLY, THERE WAS WATER ENTERING THE VEHICLE AT THE WHEEL HUB LINER AT THE BOLT HEAD. THE CARPET WAS WET FROM WATER INTRUSION INTO THE CABIN OF THE VEHICLE. THE CONTACT STATED THE RAIN WATER CAUSED THE VEHICLE TO RUST. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHERE THE CONTACT WAS INFORMED THAT THE SHIFTER NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT, NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THE FAILURE WAS LIKE SERVICE BULLETIN: 2301516 A. THE FAILURE MILEAGE WAS 50,000.
Power train, Sep 3, 2020
SERVICE SHIFTER CONTINUES TO DISPLAY EVERY SO OFTEN. NO ERROR CODE PRESENT IN SYSTEM. WHEN IT IS DISPLAYED ALL LIGHTS ON SHIFTER TURN ORANGE. ONCE CAR IS STOPPED AND TURNED OFF IT GOES AWAY BUT RETURNS AFTER AWHILE.
Power train, Sep 2, 2020
SERVICE SHIFTER LIGHT, ALL GEARS LIGHT UP RED.
Power train, Aug 26, 2020
SHIFTER PROBLEM WIRING
Power train, Aug 26, 2020
I HAVE HAD SHIFTER SERVICE WARNINGS EVERY TIME I START THE VEHICLE AND IT SHIFTS CRAZY AND STALLS OUT WHILE DRIVING. ALL THE LIGHTS ON THE SHIFTER LIGHT UP AS WELL SO YOU DON'T KNOW WHAT GEAR YOU ARE IN. WHILE THE DASH SAYS SHIFTER SERVICE NONE OF THE OTHER FEATURES WORK LIKE TIRE PRESSURE OR OTHER GAGES AND SETTING.
Power train, Electrical system, Engine, Aug 25, 2020
WHILE DRIVING THE SERVICE SHIFTER LIGHTER APPEARS ON DASH AND SHIFTER POSITION LIGHTS ALL LIGHT RANDOMLY AND HAS BEEN BECOMING MORE FREQUENT. THEY TURN OFF ONCE I STOP, TURN THE CAR OFF, AND RESTART THE CAR. I HAVE READ MODELS PREVIOUSLY HAVE BEEN RECALLED FOR THIS ISSUE BUT NOT 2017 WHICH APPEARS TO HAVE THE SAME ISSUES. ALSO I'VE HAD TO CHANGE MY SPARK PLUGS AT ABOUT EVERY 50,000 MILES. I REPLACED THEM ONCE ALREADY AND ONCE AGAIN I AM HAVING THE SAME ISSUE THE CHECK ENGINE LIGHT IS ON AND AT TIMES THE CAR IS SHAKING FROM THE MISFIRING. THE CHECK ENGINE LIGHT REMAINS ON AT A TIMES. THE CHECK ENGINE LIGHT FLASHES AND THE CAR IS SHAKING THE POWER AND ACCELERATION ARE SIGNIFICANTLY REDUCED WHEN THE SPARK PLUGS ARE ACTIVELY MISFIRING. THIS ONLY OCCURS WITH ACCELERATING AND PRESSING ON GAS PEDAL AND HAPPENS CONSTANTLY WHILE DRIVING. I'VE NEVER HAD TO REPLACE SPARK PLUGS THIS OFTEN THEY USUALLY LAST ATLEAST 100,000 MILES. THERE IS A PROBLEM WHEN THEY BARELY LAST FOR HALF THAT AND REQUIRE REPLACEMENT ATLEAST 2 TIMES BEFORE THEY SHOULD GO BAD. THESE SEEM TO BE A COMMON ISSUE BUT WHEN YOU ASK THE DEALER THEY ACT CLUELESS AND SOMETHING NEEDS TO BE DONE. THESE ARE COSTLY PROBLEMS THAT SHOULD NOT BE OCCURRING OR OCCURRING THIS FREQUENTLY. PLEASE INVESTIGATE.
Power train, Electrical system, Engine, Aug 25, 2020
WHILE DRIVING THE SERVICE SHIFTER LIGHTER APPEARS ON DASH AND SHIFTER POSITION LIGHTS ALL LIGHT RANDOMLY AND HAS BEEN BECOMING MORE FREQUENT. THEY TURN OFF ONCE I STOP, TURN THE CAR OFF, AND RESTART THE CAR. I HAVE READ MODELS PREVIOUSLY HAVE BEEN RECALLED FOR THIS ISSUE BUT NOT 2017 WHICH APPEARS TO HAVE THE SAME ISSUES. ALSO I'VE HAD TO CHANGE MY SPARK PLUGS AT ABOUT EVERY 50,000 MILES. I REPLACED THEM ONCE ALREADY AND ONCE AGAIN I AM HAVING THE SAME ISSUE THE CHECK ENGINE LIGHT IS ON AND AT TIMES THE CAR IS SHAKING FROM THE MISFIRING. THE CHECK ENGINE LIGHT REMAINS ON AT A TIMES. THE CHECK ENGINE LIGHT FLASHES AND THE CAR IS SHAKING THE POWER AND ACCELERATION ARE SIGNIFICANTLY REDUCED WHEN THE SPARK PLUGS ARE ACTIVELY MISFIRING. THIS ONLY OCCURS WITH ACCELERATING AND PRESSING ON GAS PEDAL AND HAPPENS CONSTANTLY WHILE DRIVING. I'VE NEVER HAD TO REPLACE SPARK PLUGS THIS OFTEN THEY USUALLY LAST ATLEAST 100,000 MILES. THERE IS A PROBLEM WHEN THEY BARELY LAST FOR HALF THAT AND REQUIRE REPLACEMENT ATLEAST 2 TIMES BEFORE THEY SHOULD GO BAD. THESE SEEM TO BE A COMMON ISSUE BUT WHEN YOU ASK THE DEALER THEY ACT CLUELESS AND SOMETHING NEEDS TO BE DONE. THESE ARE COSTLY PROBLEMS THAT SHOULD NOT BE OCCURRING OR OCCURRING THIS FREQUENTLY. PLEASE INVESTIGATE.
Power train, Aug 25, 2020
WELL OVER A YEAR AGO THE "SERVICE SHIFTER" MESSAGE BEGAN COMING ON AND OFF APPEARING ON MY JEEP DASHBOARD. I CALLED MY DEALER SERVICE DEPARTMENT TO MAKE AN APPOINTMENT TO HAVE IT SERVICED. I WAS TOLD THAT IF THE LIGHT WAS NOT ON THERE WASN'T ANYTHING THEY COULD DO. AFTER SOME TIME PAST IT STOPPED COMING ON. APPROXIMATELY 3 WEEKS AGO IT STARTED COMING ON AND OFF AGAIN. I CALLED THE DEALER AGAIN AND WAS TOLD IT WAS A "KNOWN ISSUE" AND TO BRING IT IN. I MADE AN APPOINTMENT BUT A WEEK BEFORE THE APPOINTMENT MY JEEP WOULDN'T START. THE SHITFTER WOULD NOT MOVE AT ALL. THE TOW TRUCK DRIVER WAS STRUGGLING TO BE ABLE TO PUT THE CAR IN NEUTRAL TO GET THE JEEP OUT FO THE GARAGE. I WAS TOLD BY THE DEALER WHO HAD MY CAR FOR 2 FULL DAYS THAT THE BATTERY WAS MESSED UP AND THERE WAS LOST COMMUNICATION. I WAS TOLD THEY ALSO SAW PREVIOUS MESSAGES REGARDING THE SHIFTER. THEY REPLACED THE BATTERY AND ALL THE CODES WERE CLEARED. THEY APPARENTLY TEST DROVE THE CAR AND COULD NOT GET THE SERVICE SHIFTER MESSAGE TO COME BACK UP. I WAS TOLD I COULD REPLACE THE BEZEL AND HARNESS PARTS OF THE SHIFTER BUT I HAD TO PAY FOR IT BECAUSE I WAS OUT OF WARRANTY. I WAS ALSO TOLD THAT THE PARTS HAD BEEN RECONFIGURED. IF THEY KNOW THERE IS A PROBLEM AND RECONFIGURED THE PARTS WHY ISN'T THERE A RECALL? WHY DIDN'T THEY REPLACE THIS WHEN I CALLED THEM THE FIRST TIME AND WAS STILL UNDER WARRANTY? I'VE RESEARCHED THIS ONLINE AND HAVE SEEN A LOT OF INDIVIDUALS WITH THE EXACT SAME PROBLEM. ALSO, WHEN I WENT TO PICK UP MY JEEP THE FIRST THING THAT HAPPENED WAS A LOW TIRE MESSAGE. I PUT NEW TIRES ON THE JEEP ONE MONTH AGO. I CROSSED THE STREET TO GAS STATION TO AIR PUMP AND ALL TIRES WERE FINE. I WENT BACK TO DEALER AND THEY CHECKED THEM. ALL WERE FINE. I WAS TOLD THEY HAD NO IDEA WHY LIGHT WAS ON AND I WOULD HAVE TO MAKE ANOTHER APPT. THEY HAD THE CAR FOR 2 DAYS! I AM BEYOND FRUSTRATED!!!!!
Power train, Electrical system, Fuel/propulsion system, Aug 24, 2020
BROUGHT USED CAR AT 45000 MILES. GOT SERVICE SHIFTER LIGHT AND CHECK ENGINE LIGHT (PE420 CATALYTIC CONVERTERS). SERVICE SHIFTER LIGHT APPEAR RANDOMLY WHEN DRIVING FROM 10-60 MPH, AND GOES AWAY WHEN TURNING OFF CAR. HAS RETURNED EVERY 3 DAYS FOR ONE WEEK. CHECK ENGINE LIGHT REMAINS ON FOR ENTIRE WEEK. REAR PASSENGER SIDE DOOR LOCK DOES NOT RESPOND TO LOCK/UNLOCK BUTTON PRESS. REVERSE CAMERA DOES NOT DISPLAY CLEAR IMAGE.
Power train, Aug 21, 2020
WHILE DRIVING THE SERVICE SHIFTER LIGHTS COMES ON AND I WOULD HAVE TO STOP AND TURN THE ENGINE OFF THEN ON FOR IT TO RETURN TO NORMAL. IT STARTED INFREQUENTLY AND NOW IT HAPPENS FEW TIMES A DAY. THE DEALER CLAIMS THEY NEVER HEARD OF THIS ISSUE WHILE AN ONLINE SEARCH REVEALS THAT LOT OF OWNERS ARE FACING THIS EXACT SITUATION.
Power train, Aug 20, 2020
SHIFTER WARNING LIGHT COMES ON - SHIFTS HARD AT TIMES - TAKING OFF FROM A STAND STILL - HIGHWAY
Power train, Engine, Aug 19, 2020
EVERY 3000 MILE I DO MY VEHICLE MAINTENANCE WHICH REQUIRES ME TO DO MY (OIL CHANGE) JULY , 2020 ON AUGUST 2 2020 I HEARD SOMETHING WHILE DRIVING ON A UPHILL I PULL OVER I CHECK EVERYTHING SEEM OK WHEN I GOT HOME I CHECK MY OIL STICK AND REALIZE I WAS IN NEED OF ABOUT A QUART OF OIL I WENT TO THE PLACE I HAD OIL CHANGE DONE AND ADDED A HALF QUART OF OIL (MANUFACTURED RECOMMENDED) ON AUGUST 15 ,2020 I WAS DRIVING AN HEARD A BANG LIKE I HIT OR RAN OVER SOMETHING ALL OF SUDDEN MY VEHICLE DASH BOARD LIGHTS CAME ON A MY CAR SHUT OFF A PASSING VEHICLE INFORM ME ALL MY OIL WAS COMING OUT , I HAD THE VEHICLE TOW HOME THE TOW DRIVER INFORM ME THE OIL PAN WAS CRACK I INSPECTED AND REMOVE THE OIL PAN AND REALIZED THE PROBLEM WAS A MANUFACTURER PROBLEM THE CRACK WAS COURSE FROM THE INSIDE OUT AND THE ENGINE OIL COMPONENT WAS CRACK AS IT WAS WITH THE TIMING BELT , I ONLY HAVE 26,500 MILES MY PHONE NUMBER IS +[XXX] THANK YOU IN ADVANCE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Power train, Aug 18, 2020
WHEN I TURN ON MY CAR, I RECEIVE THE MESSAGE "SERVICE SHIFTER" AND ALL LIGHTS TURN RED ON THE GEARS. THE CAR CURRENTLY HAS 29,860 MILES AND AM TOLD IT IS NOT COVERED UNDER WARRANTY.
Power train, Aug 16, 2020
WHEN SHIFTING OUT OF PARK, A SERVICE SHIFTER WARNING COMES ON, ALL OF THE SHIFTER INDICATORS LIGHT RED. RETURNING THE CAR TO PARK, AND RESTARTING NORMALLY CLEARS THE WARNING, BUT IT WILL RETURN.
Power train, Electrical system, Aug 13, 2020
2017 WITH 34K ON IT AND ON A MINIMUM OF 2 HANDS I HAVE HAD THE ERROR SERVICE SHIFTER COME UP. AFTER CAR IS TURNED OFF, IT WILL GO AWAY FOR NO SPECIFIC AMOUNT OF TIME AND THEN EVENTUALLY POP BACK UP EITHER WHILE DRIVING OR FIRST START UP OF THE DAY.
Power train, Aug 12, 2020
THE CAR AFTER A CERTAIN NUMBER OF MILES THE SERVICE SHIFTER MESSAGE COMES ON AND ALL THE LIGHTS FOR THE SHIFTER ARE SOLID RED. I TOOK IT TO THE DEALER AND THEY SAID IT WAS A COMPUTER UPDATE AND THAT WAS IT. IT'S KEPT HAPPENING EVER SINCE 15000 MILES.
Power train, Aug 8, 2020
I HAD JUST GOT OFF THE INTERSTATE AND WAS GOING DOWN THE EXIT RAMP AT APPROXIMATELY 40MPH WHEN SRVC 4WD INDICATOR LIGHT CAME UP ON THE DASH. I DROVE HOME WHICH WAS APPROXIMATELY 15 MILES AWAY. I PARKED AT THE HOUSE, TURNED THE JEEP OFF. WAITED A COUPLE MINUTES AND TURNED IT BACK ON TO SEE IF THE LIGHT WENT OUT. IT DID NOT. IT WAS ABOUT 8PM AND THE DEALERSHIPS WERE CLOSED SO I PLANNED ON MAKING THE PHONE CALL THE NEXT MORNING TO HAVE IT CHECKED AS I HAD JUST RECEIVED A RRECALL ABOUT MY PTU/SPLINES/DIFF ANYWAYS THAT ALSO NEEDED TO BE CHECKED. ABOUT 15 MINUTES LATER I WENT OUTSIDE TO MOVE MY LAWNMOWER AND NOTICED A HUGE PUDDLE OF DARK GREY GREASE ON THE CONCRETE BEHIND MY JEEP.
Power train, Aug 7, 2020
3 MONTHS AFTER I PURCHASED MY JEEP IT SHIFTS TERRIBLY. IT DOES NOT DO IT 100% OF THE TIME THOUGH. IT GETS STUCK IN GEARS WHEN SHIFTING THEN REVS TO HIGH RPMS OR JENKS FORWARD. OFTEN TIMES IT FEELS LIKE YOU GET REAR ENDED IT JERKS SO BAD. I HAVE HAD IT IN THE SHOP A FEW TIMES, AND MOST MECHANICS SAY IT IS NORMAL. I AM AFRAID IT WILL JERK FORWARD AND I WILL RUN INTO SOMEONE ONE OF THESE DAYS. IT IS WORSE IN STOP AND GO TRAFFIC, HOT DAYS WHEN A/C IS RUNNING, ETC. IT DOES NOT PERFORM ANY DIFFERENTLY WHEN VEHICLE IS WARMED UP. IT SLIPS GEARS AT BOTH HIGH SPEED AND LOW SPEED, MAKING A LOUD NOISE AND ABRUPT MOTION FORWARD.
Power train, Aug 7, 2020
SERVICE SHIFTER LIGHT COMES ON AND ALL SELECTIONS LIGHT UP. THIS HAPPENED S WHILE DRIVING . I PARK AND START THE ENGINE 3 HOURS LATER NOW IS OFF.
Power train, Jul 28, 2020
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE STOPPED AT A STOP SIGN. THE SERVICE SHIFT LIGHT ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND THE LIGHT DISAPPEARED. THE CONTACT SCHEDULED AN APPOINTMENT WITH UPSTATE AUTO SERVICE & BODY WORKS (469 BROADWAY, SARANAC LAKE, NY 12983 518-891-1211). THE CONTACT WAS INFORMED THAT THE PIN TENSION IN THE SHIFTER NEEDED TO BE RESET AND SECURELY ATTACHED TO THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 59,900.
Power train, Electrical system, Jul 27, 2020
ON A RECURRING BASIS, THE DASHBOARD LIGHTS UP WITH A "SERVICE SHIFTER NOW" MESSAGE AND ALL LIGHTS ON THE GEAR SHIFT ARE ILLUMINATED. AFTER A RESTART, THE LIGHTS GO AWAY AND THE CAR RESUMES NORMAL FUNCTIONALITY. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST 6-8 MONTHS.
Power train, Jul 25, 2020
WHILE DRIVING 40 -50 MPH ON HIGHWAY 89 IN FLAGSTAFF, AZ I NOTICED A DASH MESSAGE STATING THAT THE SPEED WAS TOO HIGH TO SHIFT INTO 4 WHEEL LOW, ABOUT A MINUTE LATER I NOTICED A DASH MESSAGE THAT STATED THE DIFFERENTIAL LOCK COULD NOT OCCUR AND I NOTICED THAT THE 4 WHEEL LOW BUTTON WAS FLASHING RED. A MINUTE LATER DASH MESSAGE 4 WHEEL LOW WAS CANCELED AND THE 4 WHEEL LOW LIGHT STOPPED FLASHING. I STOPPED AT ABOUT 3 LIGHTS ABOUT 1 MILE APART. ON THE 3RD LIGHT I HAD TO TURN LEFT AND MERGE INTO ONCOMING TRAFFIC BEFORE ENTERING INTERSTATE 40. AS I BEGAN TO ACCELERATE THE TRANSMISSION BUCKED SEVERAL TIMES AND THEN AS I MOVED IN FRONT OF ON COMING TRAFFIC THE DRIVE SYSTEM DISENGAGED AND THE ENGINE REVVED. THERE WAS NO DASH MESSAGE NOR WERE THERE ANY TRANS AXLE LIGHTS FLASHING. AS I COASTED TO A STOP TRAFFIC WAS PILING UP BEHIND ME. I PLACED THE THE TRANSMISSION INTO NEUTRAL AND THEN BACK INTO DRIVE, BUT IT DID NOT ENGAGE. AS I WAS ALMOST STOPPED, I HIT THE BRAKES AND STOPPED, THEN TURNED THE ENGINE OFF AND PLACED THE TRANSMISSION INTO PARK. I THEN RESTARTED THE ENGINE AND IT SHUT OFF, SO I STARTED IT AGAIN AND PLACED THE TRANSMISSION INTO DRIVE AND IT ENGAGED. I TOOK THE VEHICLE TO THE DEALER AND THEY STATED THERE WAS NOTHING THEY NOTICED OR COULD DO. ALTHOUGH I DID NOT THINK I HAD PRESSED THE 4 WHEEL LOW BUTTON, I CONSIDERED THAT I MAY HAVE INADVERTENTLY, SO AFTER LEAVING THE DEALERSHIP I TESTED TO SEE IF I COULD CREATE THE SAME CONDITION AND I COULD NOT. I ALSO NOTICED THAT THE BUTTONS FOR THE TRANS AXLE WERE NOT EASY TO PUSH INADVERTENTLY. ALSO, WHEN PUSHED THE LIGHTS ON THE BUTTONS WOULD FLASH YELLOW AND NOT RED. THIS TRANSMISSION HAS BEEN SLOW TO ENGAGE AND BUCK AT TIMES SINCE NEW. IT ALSO GOES INTO NEUTRAL WHEN TRYING TO DOWNSHIFT BEFORE SHIFTING TO A LOWER GEAR ON DOWN SLOPES. I AM WORRIED THAT IT COULD BE DANGEROUS IF THIS CONDITION OCCURS AGAIN AT THE WRONG TIME.
Power train, Jul 15, 2020
I HAVE A SERVICE SHIFTER WARNING THAT PERIODICALLY APPEARS. THIS CAR HAS 145000 HIGHWAY MILES DRIVEN FOR SALES JOB. IT BEGAN LAST YEAR IN 2019 WHEN THE VEHICLE HAD AROUND 90000 MILES AND APPEARS BOTH WHEN I START THE VEHICLE AND ALSO WHILE DRIVING THE VEHICLE