2017 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,334 owner complaints filed for this model year. This is the 6th highest complaint count among 12 Cherokee model years with reports.
Of the 2017 reports, 24 involved a crash and 6 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Power train, automatic transmissionApr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Campaign 23V302000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Equipment, other, labelsAug 31, 2017
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.
Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.
Campaign 17V543000 on NHTSA.gov
Air bags, knee bolsterNov 2, 2016
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
If the driver's knee air bag does not properly inflate, there is an increased risk of injury in the event of a crash.
Chrysler will notify owners, and dealers will replace the driver's knee air bag module, free of charge. The recall began November 9, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S84.
Campaign 16V799000 on NHTSA.gov
Representative owner complaints: power train
647 reports, newest first. Show all
Power train, May 10, 2019
DRIVING DOWN CURVY ROAD, AROUND 50 MPH, INDICATOR LIGHT ON DASH SAID "SERVICE SHIFTER" WHILE ALL THE LIGHTS TO THE LEFT OF THE SHIFTER LIT UP. I PULLED OVER AND TURNED CAR OFF. AFTER SITTING A FEW MINUTES I STARTED IT UP AND IT SEEMED FINE. IT HAPPENED ONE MORE TIME WHILE FINISHING THE DRIVE HOME. THERE WAS NO KNOWN CAUSE FOR THIS TO HAPPEN. I'VE HAD THE CAR LESS THAN 2 YEARS, 37,000 MILES ON IT.
Power train, Vehicle speed control, May 9, 2019
WAS DRIVING DOWN THE HIGHWAY AND SERVICE SHIFTER CAME ON AND LOCKED OUT THE SHIFTING. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT WAS TURNED OFF. THE SECOND TIME THIS HAPPENED WAS ON MARCH 6TH 2019, AFTER SHIFTING THE VEHICLE FROM PARK I MADE IT TO ROUGHLY THE END OF THE PARKING LOT OR LESS THAN 1/8 MILE AND AGAIN THE SERVICE SHIFTER LIGHT COME ON LOCKING OUT THE ACTUAL SHIFTING MECHANISM. THE SECOND CONDITION WAS MY CRUISE WAS SET AT 66 MILES AN HOUR WELL TRYING TO REDUCE AND CANCEL SPEED CRUISE WOULD NOT SHUT OFF UNTIL I HIT THE BRAKES HARD TO AVOID THE CRASH.
Power train, Electrical system, May 1, 2019
SERVICE SHIFTER NOTICE COMES ON DISPLAY SCREEN SPORADICALLY. SOMETIMES IT IS ON INITIAL START, SOMETIMES WHILE DRIVING. ALL SHIFTER POSITION LIGHTS ILLUMINATE ON SHIFT INDICATOR. RESTARTING THE VEHICLE CLEARS MESSAGE.
Power train, Apr 26, 2019
SERVICE 4 WHEEL DRIVE LIGHT ON, VEHICLE STOPPED COMPLETLEY WHILE DRIVING. HAD VEHICLE TOWED TO DEALER.
Power train, Apr 26, 2019
SERVICE SHIFTER LIGHT ON, WHILE MOVING ON HIGHWAY, ALSO WHILE TURNING
Power train, Apr 23, 2019
AS CAR IS BEING DRIVEN OUT A HIGHWAY A WARNING COMES ON SAYING SERVICE SHIFTER. PULLED OVER RESTARTED CAR AND WARNING SOMETIMES COMES BACK ON OR GOES AWAY AND RETURNS LATER. ONE TIME GETTING OUT OF A PARKING SPOT THE SHIFTER WAS IN REVERSE AND THE CAR PROCEEDED TO MOVE FORWARD INSTEAD OF BACKWARDS.
Power train, Apr 12, 2019
SERVICE SHIFTER MESSAGE. 7,800 MILES.
Power train, Apr 8, 2019
"SERVICE SHIFTER" NOTIFICATION ON THE DASHBOARD WHILE PRNDL LIGHTS ARE SOLID RED NEAR THE TRANSMISSION SHIFTER. I HAVE TAKE THE JEEP TO THE DEALER WHILE IT WAS LESS THAN A YEAR OLD AND THEY ADVISED IT NEEDED AND UPDATE AND TO MY UNDERSTANDING THAT'S WHAT THEY DID. NOW 6-8 MONTHS LATER THE SAME NOTIFICATION APPEARS ON THE DASH AND THE LIGHTS NEAR THE SHIFTER ARE SOLID RED. WHEN THE CAR IS TURNED OFF AND RESTARTED THEY GO AWAY TO ONLY COME BACK ON AGAIN AFTER A FEW DAYS OR EVEN A COUPLE MINUTES. VEHICLE WAS IN MOTION WHEN THIS OCCURRED AT LOW AND HIGHER SPEEDS.
Power train, Electrical system, Electronic stability control (ESC), Apr 7, 2019
JUST BOUGHT A USED 2017 JEEP CHEROKEE TRAILHAWK 36867 MILES AND THE SERVICE SHIFTER LIGHT HAS COME UP ON THE DASHBOARD WHILE DRIVING DOWN THE HIGHWAY AND ALL LIGHTS NEXT TO PRND TURNED RED. PULLED OVER AND STOPPED TURNED OFF ENGINE, PUT IN PARK AND THE VEHICLE STARTED ROLLING. TURNED ENGINE ON/OFF TWICE THEN GOT IT INTO PARK THEN BACK INTO DRIVE. MADE IT HOME AND VEHICLE STILL HAS ALL LIGHTS NEXT TO PRND ON AND SERVICE SHIFTER MESSAGE REMAINS.
Power train, Apr 5, 2019
WHILE IN MOTION ON CITY STREETS AND HIGHWAYS, "SERVICE SHIFTER" MESSAGE APPEARS ON DASH AS WELL AS ALL SHIFTER LIGHTS ILLUMINATE. CAR SEEMS TO "MISFIRE" AND JERK FORWARD. DEALER HAS 'REPAIRED' 4 TIMES AND ISSUE RETURNS. THIS ISSUE HAS OCCURRED MULTIPLE TIMES IN THE 1 YEAR I HAVE OWN THIS CAR (PURCHASED NEW). THE FIRST INCIDENT WAS APRIL OF 2018 AND MOST RECENTLY 3/20/19
Power train, Mar 4, 2019
NO POWER WHEN ATTEMPTING TO ACCELERATE. THIS OCCURS SPORADICALLY WHEN ATTEMPTING TO ACCELERATE FROM A STOP, OR WHILE MOTION IN LOW AND MIDDLE GEARS. MAJOR ISSUE WAS WHEN IT WOULD NOT ENGAGE TRANSMISSION AFTER STARTING VEHICLE DUE TO FAILURE. THE SYSTEM LOCK ENGAGED WITH AUTO-ENGAGED THE PARKING BREAK AND I WAS UNABLE TO DISENGAGE.
Power train, Feb 23, 2019
WAS DRIVING ON THE HWY ABOUT 65 MPH IN MOTION AND THE SERVICE SHIFTER NOTICE CAME ON AND ALL THE GEARS TO THE RIGHT WERE LIT UP BRIGHT RED! I JUST BOUGHT THIS CAR LAST NIGHT AT 6:30! I BOUGHT THIS CAR BECAUSE I WAS REAR ENDED ON THE HWY AND MY OTHER CAR WAS TOTALLED, I AM A SINGLE MOM OF THREE AND JUST HAD THE ACCIDENT AND IN PAIN AND GO BUY THE JEEP AND NOW THIS SERVICE SHIFTER LIGHT COMES ON THE DAY AFTER I BUY IT!!!! JUST MY LUCK. THIS IS UNSAFE AND HAS CAUSED THE VEHICLES TO LOCK UP AND 2 OTHERS WITH THE SAME VEHICLE REPORTED THE CAR GETTING TOTALLED DUE TO IT LOCKING UP WHILE DRIVING. IF THIS HAPPENS WHILE MY KIDS ARE IN THE CAR I WILL ENDING UP CONTACTING A LAWYER FOR A RECAL NOT BEING PUT OUT DUE TO THE HIGH HEAVY VOLUME OF THIS EXACT PROBLEM AND NOTHING BEING DONE ABOUT THE MASS PRODUCTION OF THE ISSUE. *DT *DT
Power train, Electrical system, Feb 5, 2019
WAS DRIVING ON THE HIGHWAY AT 55 MILES AN HOUR AND THE CAR JUST SHUT OFF. LOST ALL POWER. HAD TO COAST TO THE SIDE OF THE ROAD IN HEAVY TRAFFIC. WHEN I WENT TO RESTART THE CAR IT SAID PUT CAR IN PARK POSITION. IT WAS ALREADY IN PARK. CAR RESTART AFTER SEVERAL ATTEMPTS. *BF... *TR
Power train, Engine, Fuel/propulsion system, Feb 2, 2019
THREE TIMES WHILE ACTIVELY MOVING IN TRAFFIC, THE VEHICLE HAS SHUT OFF WITHOUT WARNING. THE VEHICLE HAS BEEN ABLE TO BE STOPPED SAFELY AND PLACED INTO PARK. THE ELECTRICAL WORKS SO HAZARD LIGHTS HAVE BEEN ABLE TO BE ENGAGED. HOWEVER, THE VEHICLE FAILS TO RESTART ON THE FIRST FEW ATTEMPTS. ULTIMATELY IT WILL RESTART. THE SERVICE REP INDICATED THIS IS A KNOWN ISSUE WITH THESE VEHICLES AND HE HAS SEEN A LOT OF THIS ON THIS MODEL. HE NOTED THE ENGINE HAS LOOSE TOLERANCES TO ACHIEVE THE MILEAGE RATING. AS A RESULT IT LOOSES OIL RAPIDLY. AND JEEP IMPLEMENTED ENGINE SENSORS TO STOP THE ENGINE WHEN THE OIL IS LOW. THE SENSORS DO NOT TAKE INTO ACCOUNT IF THE VEHICLE IS MOVING OR AT WHAT SPEEDS. I CALLED THE DEALER ABOUT THIS EXTREMELY DANGEROUS SITUATION IMMEDIATELY, TO WHICH WE GOT AN ANSWER TO DROP IT OFF, THEY WILL HAVE TO LOOK AT IT WHEN THEY GET TO IT. THIS VENDOR AND VEHICLE HAVE HAD OVER A DOZEN SIGNIFICANT RECALLS AND NEED TO BE TAKEN OFF THE ROAD.
Power train, Engine, Jan 23, 2019
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE CONTACT POWERED OFF THE ENGINE WHILE IN TRAFFIC. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO DON JACKSON CHRYSLER DODGE JEEP RAM (LOCATED AT 3950 JONESBORO RD, UNION CITY, GA 30291, (770) 969-7229) WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED AND AN OIL CHANGE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE WARRANTY DID NOT COVER THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Steering, Power train, Engine, Jan 9, 2019
MY JEEP HAS LESS THAN 30,000 MILES ON IT AND I KEEP UP TO DATE ON OIL CHANGES (EVERY 500 MILES); HOWEVER, WHEN THE 5,000 MILE MARKER STARTS APPROACHING I WILL BE IN DRIVING IN A FORWARD MOTION AND THE DASHBOARD WILL LIGHT UP SAYING "SHIFT TO NEUTRAL OR PARK", THE GAS PEDAL TIGHTENS UP TO THE POINT I AM NO LONGER ABLE TO STEP ON IT ANYMORE, AND THE STEERING WHEEL TIGHTENS UP AND I CAN NO LONGER MOVE THAT. AT THIS POINT MY VEHICLE JUST COMPLETELY STOPS IN THE MIDDLE OF DRIVING. THE MOST RECENT TIME (4,100 MILES AFTER MY LAST OIL CHANGE) I WAS ATTEMPTING TO MERGE ONTO THE HIGHWAY THE OTHER DAY AND THIS SAME THING HAPPENED. IT TAKES ABOUT 4 MINUTES FOR THE CAR TO START WORKING AGAIN, BUT THIS IS AN EXTREMELY UNSAFE ISSUE THAT SHOULD NOT BE HAPPENING. I HAVE HAD THIS ISSUE HAPPEN MULTIPLE TIMES IN THE PAST, AND THE DEALERSHIP SHRUGGED IT OFF. I HAVE HAD ENOUGH OF THIS, A VEHICLE (EVEN WITHOUT A RECENT OIL CHANGE, LET ALONE A VEHICLE THAT IS UP TO DATE ON OIL CHANGES AND HASN'T HIT THE 5,000 MILE MARKER) SHOULD NOT COME TO A COMPLETE STOP IN THE MIDDLE OF DRIVING. THIS IS A HUGE SAFETY HAZARD. OBVIOUSLY OTHER PEOPLE ARE EXPERIENCING THE SAME ISSUE. AT ANY POINT, I FEEL AS THOUGH MY VEHICLE MIGHT STOP WORKING ON ME AT A RANDOM TIME (AGAIN WITHOUT ANY WARNING WHATSOEVER) AND CAUSE ME TO BE IN A SEVER ACCIDENT. THIS IS NOT A MATTER TO TAKE LIGHTLY, I HAVE BEEN CONTACTING MY DEALERSHIP AND HAVE YET TO HAVE ANY HELP/ ISSUES RESOLVED.
Power train, Fuel/propulsion system, Jan 8, 2019
VEHICLE LOSING POWER UPON TURNING OR TAKE OFF, GEAR SHIFTING WHILE DRIVING AND ACCELERATING. SHIFTING IS VIOLENT AND LOSS OF POWER MAJOR. NO LONG FEEL SAFE DRIVING AND ONLY HAS 44K MILES ON IT. DEALER HAS DONE ELECTRONIC UPDATE AND DID NOT FIX ISSUE, BUT MADE IT WORSE
Power train, Electrical system, Jan 2, 2019
AT 9000 MILES THE "SERVICE SHIFTER" LIGHT CAME ON AND TOOK TO DEALER AS A MECHANIC TOLD ME DO NOT PUT IN PARK. AT 40,000 MILES IT CAME ON AGAIN AND WAS TOLD THE TCM HAD A RECALL ,,AND IF IT HAPPENED AGAIN BRING BACK ABOUT 3 WEEKS LATER IT CAME ON AGAIN AND IS STILL IN SHOP. NOW I AM WORRIED AFTER A MECHANIC TOLD ME IT CAN LOCK UP THE TRANSMISSION AND CAUSE THE VEHICLE TO CRASH,,, I DONT FEEL SAFE DRIVING THE VEHICLE ANY LONKER,, AND AM WORRIED FOR MY SELF AND FAMILY.
Power train, Jan 2, 2019
SERVICE SHIFTER ALERT SHOWS IN GAUGE AREA WHILE DRIVING. THEN ALL THE LIGHTS ON THE GEAR SHIFTER ALLUMINATE. PROBLEM IS RANDOM AND OCCURS ONE TO TWO TIMES A WEEK. THE VEHICLE IS ALWAYS IN MOTION WHEN THE ERROR HAPPENS. THE ISSUE HAS HAPPENED ON CITY STREETS BEFORE I GET TO THE HIGHWAY. ALWAYS DRIVING THE VEHICLE IN A FORWARD MOTION.
Power train, Electrical system, Other or unspecified, Dec 31, 2018
AT 9000 MILES THE SERVICE SHIFTER MESSAGE CAME ON WHILE DRIVING FROM CARTHAGE TO GALVESTON TEXAS CONTACTED A LOCAL DEALER AND WAS TOLD DONT PLACE IN PARK TO TAKE IT TO THE DEALERSHIP DROVE IT BACK TO MARSHALL TEXAS TO DEALERSHIP AND THEY SAID THEY WERE HAVING PROBLEMS WITH THE SHIFTER SO REPLACED THE ENTIRE SHIFTER.. AT 40,000 MILES SHIFTER LIGHT AGAIN TOOK TO DEALERSHIP IN CARTHAGE AND SAID THEY FIXED THE TCM TO TRANSMISSION. NOW AT 49000 IT HAS DONE IT AGAIN,REPLACING THE WIRING HARNESS FROM SHIFTER TO TRANSMISSION. BEEN IN SHOP FOR A WEEK STILL NO WORD .THE SERVICE SHIFTER COMES ON EVEY TIME IT IS CRANKED.
Power train, Electrical system, Dec 21, 2018
WAS GETTING A "SERVICE SHIFTER" MESSAGE ON DASH AND BROUGHT TO DEALERSHIP WHOM REPLACED THE SHIFTER MECHANISM UNDER WARRANTY ON JULY 11, 2018 AT 37,891 MILES. THE DEALERSHIP STATED THAT IT WAS OUR FAULT FOR LEAVING A CUP IN THE CUP HOLDER WHICH CAN SHORT OUT THE SHIFTER MECHANISM (SEEMS LIKE A BAD DESIGN IF YOU CANNOT USE A CUP HOLDER) NOW THE PROBLEM HAS COME UP AGAIN ON DECEMBER 21, 2018 WITH 54,230 MILES, MAKING THIS COMPONENT OUT OF WARRANTY. A CUP WAS NEVER LEFT IN THE CUP HOLDER AND WAS ONLY USED WHEN SOMEONE WAS IN THE CAR. I REALLY DO NOT WANT TO PAY FOR A SHIFTER EVERY 6 MONTHS AS LONG AS I OWN THE VEHICLE. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS SYSTEM AND DUE TO THE NATURE OF IT BEING TIED TO THE TRANSMISSION OF THE CAR, IT SEEMS LIKE A VERY HIGH SAFETY CONCERN. THE FIRST TIME IT STARTED HAPPENING, IT OCCURRED FROM SHIFTING FROM REVERSE TO DRIVE AND THE CAR HAD TO BE TURNED OFF AND THEN ON TO OPERATE. THIS ISSUE BECAME WORSE AS TIME WENT ON. THIS LATEST OCCURRENCE HAPPENED WHEN PUTTING THE VEHICLE INTO DRIVE BEFORE DRIVING. TURNED OFF CAR AND TURNED BACK ON AND IT DID NOT DISPLAY THE ERROR MESSAGE. I AM SURE THIS WILL OCCUR MORE FREQUENTLY AS THE DAYS PASS SINCE I AM WRITING THIS AT THE TIME OF FAILURE.
Power train, Dec 19, 2018
AS I WAS ACCELERATING OUT OF A CORNER, I LOST TOTAL POWER IN THE DRIVE TRAIN. I WAS NOT ABLE TO ACCELERATE AT ALL, ITS AS IF THE NEUTRAL WAS SWITCHED ON BY ITSELF. ALL MY LIGHTS ON THE GEAR SHIFTER LIT UP. MY DASH DISPLAYED A MESSAGE SOMETHING ALONG THE LINES OF THAT I HAVE TO PUT THE CAR IN NEUTRAL OR PARK, PRESS THE BRAKE AND CHANGE THE GEAR BACK TO DRIVE. AS THIS HAPPENED, I WAS ALMOST HIT FROM BEHIND BY THE DRIVER DRIVING BEHIND ME. I PULLED OVER TO THE SHOULDER AND PUT THE CAR IN NEUTRAL, PRESSED THE BRAKE, AND PUT THE CAR BACK IN DRIVE AND NOTHING HAPPENED. I TRIED IT AGAIN BUT THIS TIME I PUT IT IN PARK AND STILL NOTHING. SO I PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. I WAITING ABOUT 10 SECONDS AND TRIED STARTING MY CAR WHICH IT WOULD NOT START. ALL THE LIGHTS ON THE SHIFTER WERE STILL LIT UP AND THE DISPLAY MESSAGE STILL SAID THE SAME THING. THE CAR FINALLY STARTED AFTER ABOUT 5 TRIES. ALL THE LIGHTS TURNED OFF AND I WAS ABLE TO DRIVE. THIS ISSUE SEEMS TO CORRESPOND WITH THE MESSAGE THAT I GET SEVERAL TIMES A WEEK "SERVICE SHIFTER". I WENT TO THE DEALER TO GET THE SERVICE SHIFTER CHECKED OUT BUT SINCE I WAS PASSED THE 36K MILES, I HAD NO MORE WARRANTY. I HAVE ALSO RESEARCHED THIS ISSUE ONLINE AND A LOT OF JEEP CHEROKEES ARE HAVING THE SAME ISSUES. SOME WERE EVEN IN ACCIDENTS WITH THEIR CHEROKEES WHEN THEY LOST POWER IN THE DRIVE TRAIN.
Power train, Dec 17, 2018
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 25-30 MPH, THE VEHICLE EXPERIENCED ERRATIC SHIFTING AND A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO TYSON DODGE (1 S.W FURNTAGE RD, SHOREWOOD, IL 60404) WHO REPROGRAMMED THE TRANSMISSION COMPUTER; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Power train, Nov 29, 2018
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. ON FOUR SEPARATE OCCASIONS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED WHILE THE VEHICLE WAS BEING DRIVEN. WHEN THE WARNING INDICATOR ILLUMINATED, THE SHIFT INDICATOR DISPLAYED THAT THE DRIVE, REVERSE, AND NEUTRAL FUNCTIONS WERE ENGAGED. THE VEHICLE WAS TAKEN TO JERRY ULM CHRYSLER DODGE JEEP RAM (LOCATED AT 2966 N DALE MABRY HWY, TAMPA, FL 33607, (813) 463-8459) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT A WIRING HARNESS RELATED TO THE GEAR SHIFTER FUNCTION WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,140.
Power train, Nov 25, 2018
TRANSMISSION IS SLIPPING AND GRINDING AFTER TRYING TO ACCELERATE FROM STOP OR SLOW SPEED. IT HAS ALREADY BEEN FLASHED ONCE BUT MARK'S CASA IN ALBUQUERQUE, NEW MEXICO REFUSES TO DO ANYTHING ELSE TO TRY TO FIX IT. THEY STATE THAT THERE IS NOTHING ELSE THEY CAN DO.